About ACE Cash Express

ACE Cash Express is a payday lender that claims to help you obtain cash quickly through instant approval. And with the company’s more than 1,500 retail locations across the country, they claim to offer an unparalleled level of convenience.

But even though ACE Cash Express loans appear to provide fast approval and funding, should you consider them a viable option if you need immediate cash? Let’s find out what the facts have to say.

ACE Cash Express Details

With an online presence as well as more than 1,500 retail locations across the country, ACE Cash Express claims to offer customers the following services:

  • Payday Loans – Short-term, high interest loans that will need to be repaid within 1-4 weeks.
  • Installment Loans – When compared to payday loans, installment loans typically last for longer periods of time and come with higher loan amounts. Only available in select states and for only up to $2,000.
  • Title Loans – Title loans work by providing you with funds while using your free-and-clear vehicle title as collateral.
  • Prepaid Debit Cards – The ACE Elite Prepaid Debit Card donates a portion of each purchase you make to help fight breast cancer, while the Tax Elite card provides you with faster tax refunds.
  • Check Cashing – Available only at ACE Cash Express retail locations, you’ll be able to avoid going to the bank to cash your checks, while being subject to a nominal fee based on the total amount.
  • Auto Insurance – ACE Cash Express claims to help you “get auto insurance and save real money,” while also offering the ability to pay your premiums on a monthly basis without any additional fees. This service includes a variety of coverage levels and no credit checks.

According to the ACE Cash Express website, application is easy and only requires your address, date of birth, financial information, social security number, and requested loan amount, at which point you can receive an instant decision. Once you’ve received approval, the funds can be deposited in your bank account overnight.

ACE Cash Express Qualification Guidelines

In order to qualify for an ACE Cash Express loan, you must be at least 18 years of age, have a steady, recurring source of income of at least $1,000 per month, as well as a checking or savings account that’s been open for at least 1 month. In addition, you must be a resident of the state in which you’re applying for a loan, and you cannot be in the midst of a bankruptcy.

However, unlike some other payday lenders, ACE Cash Express may still be able to provide you with a loan even if you don’t have a credit history.

ACE Cash Express Pricing & Refund Policy

According to the company’s website, they offer loans ranging between $200 and $2,500, depending on the type and state in which you live. Unlike many of the other payday lenders we’ve reviewed, ACE Cash Express does not provide an overview of their interest rates on their website, and states that you’ll need to contact a “representative for details regarding fees, application and loan qualifications.”

When it comes to repaying your loan, ACE Cash Express will begin automatically deducting your payments on your first payday after the loan was originated. The company claims that there are no fees associated with their loans or penalties for paying them off early.

In addition, unlike some other payday lenders, ACE Cash Express will not allow you to take out another loan until your existing one is paid off.

ACE Cash Express offers a 48 or 72-hour risk free satisfaction guarantee (depending on the state in which you reside), which means that you can return the funds within this time without fees or penalties.

Should You Use ACE Cash Express?

With all of this in mind, if you find yourself in a tight situation and need cash fast, is ACE Cash Express a good option? Maybe, but consider the following:

Interest Rates

First, understand that whichever loan option you choose, you’re going to be subjected to very high interest rates. In fact, it’s often the case that the total interest can meet or exceed the amount of your original loan. Also, although ACE Cash Express claims that they can provide loans for individuals without credit, they also claim that they “are not designed to build or repair credit history.”

Online Customer Reviews

Overall, it appears that ACE Cash Express has a less-than-stellar online customer reputation, with most customers complaining about high-pressure sales tactics, customer service personnel who are unwilling to help address account problems, multiple instances of scammers taking out loans in other people’s names, and numerous requests for upfront fees totaling several hundred dollars—usually via Green Dot MoneyPak cards—due to errors or other similar excuses. While ACE Cash Express claims they don’t charge upfront fees, it’s important to note that these individuals only received these requests after applying for one of the company’s loans.


ACE Cash Express recently settled a lawsuit with Consumer Financial Protection Bureau (CFPB) in relation to the their unfair collection practices prior to March 2012. As a result of this, as well as the company’s more than 180 closed complaints, ACE Cash Express holds a D- rating with the Better Business Bureau.

The Final Bottom line

Due to their extremely high interest rates and difficult repayment terms, as we’ve mentioned in our other payday loan reviews, it’s typically best to stay away from these types of lenders unless you have absolutely no other option. With this said, if you do decide to take out an ACE Cash Express loan, keep a sharp eye out for fraudsters claiming to be representatives of the company, and make sure you never pay any fees upfront.

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