About BarkBox

Based out of New York, New York, BarkBox is a subscription-based online service where members receive monthly surprises for their dogs, consisting of all-natural treats, hygiene products, and toys. The service is for dogs of all sizes, including puppies, medium-sized adults, or even large breeds such as Great Danes. As such, BarkBox carefully crafts each of your monthly boxes to your specific dog’s size—and because you never know what you’re going to get, each of the 4-6 items you receive will always be a surprise.

According to the BarkBox website, all edible items are tested in-house, are sourced directly from the U.S., Canada, South America, Australia, and New Zealand, and are never processed with formaldehyde. Because BarkBox’s founders are dog lovers as well, they wouldn’t send anything to your dogs, that they wouldn’t send to their own. In addition, the company claims that at least 10% of all profits are given to canine-related shelters, rescues, and welfare organizations.

Getting Started with BarkBox and Pricing

To get started with BarkBox, simply select your dog’s size: 0-20 pounds, 20-50 pounds, or 50+ pounds. Regardless of your dog’s size, all plans are offered at the same price:

  1. Month-to-month pricing is $29 per month
  2. A three-month subscription is $24 per month (a 17% savings)
  3. A six-month subscription is $19 per month (a 34% savings)

All plans are billed automatically, include free shipping via USPS, and can be cancelled at any time without further commitment.

Each BarkBox surprise is sent on the 15th of each month, and most consumers have reported that they’ve received their packages quickly and without delays. However, if you’re a new BarkBox customer and sign up after the 10th, keep in mind that your package will not be sent until the 15th of the following month. In the event that your BarkBox is delivered with a defective item, the company provides all members with the opportunity to immediately send it back, at which point you’ll either receive a replacement or a credit toward your account.

Pros:

  • The BarkBox monthly surprises are specifically tailored toward your dog, and often include useful items.
  • According to users who have tabulated the value of their BarkBox packages, the combined retail value exceeds the price of your monthly membership fee—even if you sign up for the most expensive option ($29/month).
  • Free shipping.

Cons:

  • No customizable packages.
  • BarkBox does not offer packages for cats or other common pets.
  • Other than these minor items, there don’t appear to be any other negatives. We’ll just have to wait and see.

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96 Customer Reviews for BarkBox

Average Customer Rating: 2.9
Rating Snapshot:
5 stars: 38 4 stars: 6 3 stars: 3 2 stars: 8 1 stars: 41
Bottom Line: 47% would recommend it to a friend
Showing 1-11 of 96
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  • 0 out 1 people found this review helpful

    I definitely recommend the BarkBox

    I ordered it, and two days later I received it in the mail. My pit bull Baby went crazy; she loves her new toys and treats.

    Thank you BarkBox, you guys rock!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Outstanding customer service

    I have had the best experience with BarkBox. The first box we got in December was wonderful, and my dogs loved it!

    Having ordered the first box, I didn't read the fine print very well and didn't realize that I had signed up for a year. I contacted BarkBox and asked them if I could opt out for just one month (it wasn't in the budget that month). Well, I was told that they didn't do that, HOWEVER, I was comped a free box for January.

    The box we got in January, however, was not a hit. There were treats that the dogs didn't like, and my rat terrier tore up the toys within a day. I contacted BarkBox again and was put on the "heavy chewer" plan and sent a few packages of treats as compensation.

    Today, I noticed that BarkBox was charging me $29 instead of $20 (as my subscription stated). I contacted them again and was informed that somehow I had been placed on the month to month plan (which was not what I wanted). The agent immediately refunded me the extra $9 and corrected my account.

    I just want to say that, while their service has flaws, but if you contact the company, they are more than accommodating. We will just say that if DirecTV had that kind of customer service, I wouldn't have switched to cable.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 3 people found this review helpful

    Horrible quality

    • Columbia, MO,
    • Feb 9, 2017

    I thought this would be really great for my 4-month-old Great Pyrenees puppy, but these toys did not last. They were practically destroyed within a few HOURS. I bought all her other toys at PetSmart and Amazon, and they are still in great condition, but BarkBox toys are such low quality.

    I canceled my subscription after receiving three very disappointing boxes. When I told them why I was canceling, they didn't even apologize or offer to try another month or anything. They told me to have a great day and hung up. Terrible service and terrible quality.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 11 people found this review helpful

    Beware! Deceptive "Subscription"

    • Shepherdstown, WV,
    • Jan 1, 2017

    I ordered a "one-month subscription" from BarkBox in November as a Christmas gift for my large dog. The products in the box are great and I know she'll love them. I gave her one of the items from the box already and it's a very durable squeak toy that she simply cannot pull apart, even 2 weeks after playing with it daily. That being said, this "one month subscription" should be renamed "One Month Subscription That You Will Have To Pay For For The Rest Of Your Life (until you cancel it)". I mean, why even say it's for one-month when it's FOREVER! It is a ridiculous, deceptive business practice. They convey all these sweet, funny, friendly dog sentiments, which are very seductive to the consumer, and then they basically rip you off. I was shocked to get an email saying "your December shipment had been sent" -- I thought I'd just signed up for one time -- and immediately canceled the subscription, though I had to pay for the second shipment. It's hard to believe that a company can get away with this, but obviously they do. BarkBox Company, you are a bad dog!

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 11 people found this review helpful

    Barkbox is a bad business

    I did not authorize them to take out money every few days. I also did not authorize for them to still charge me after I canceled.

    After I canceled last week they charged me twice within 3 days, once for 24 dollars and another day for 22 dollars. I asked for them to cancel and to not take anymore money out of my account, they have been unprofessional and it's a bad business.

    I will never give out my card information to anyone else. This has been the worst experience ever. I love my dog but this is horrible.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 11 people found this review helpful

    Not pleased

    I placed an order because it said cancel at any time. Well you can cancel your subscription anytime, but BarkBox will continue to send you boxes and charge you for them. How wonderfully underhanded of them. Subscribe at your own risk.

    Bottom Line: No, I would not recommend this to a friend

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  • 17 out 21 people found this review helpful

    Beware of Subscription

    I ordered a one time Barkbox to take a look at the contents. I paid for the one month option. I was amazed to see another charge on my credit card for an additional Barkbox. My card was charged 5 days before I got an email indicating the Barkbox was shipped.

    I only wanted ONE evaluation box, but they took that to mean a subscription for the product, even though I paid the one-time price for the product.

    Frankly, the contents consisted of two cheap toys and some treats that my dog won't eat. You would do better to shop at your local pert store.

    Bottom Line: No, I would not recommend this to a friend

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  • 17 out 21 people found this review helpful

    Good luck getting a refund

    I had to call three times in order to get the amount they charged my PayPal account refunded to me. This is ridiculous, they can't hear you talking to them because they're screaming in the background and dogs are barking. It's a cute idea but way overpriced for what they actually send you and if you have a problem, well good luck.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 12 people found this review helpful

    Toys are cute but not for smaller dogs.

    • Florida,
    • Sep 28, 2016

    I love all the toys, and they are all pretty adorable and seem sturdy. However, I subscribed and paid for six months of boxes for my small chihuahua, about 11 pounds. I chose the "small dog" category of 0-10 pounds, but almost 75% of the toys and a few of the treats were way too big for my dog.

    He really can't play with most of them as they are too heavy for him even to lift. That's also the issue with many of the treats.

    For example, the "Beef Knee Cap Chew" from August was just ridiculously way too big, it was too heavy for my dog even to drag across the floor.

    The "Pan-Demonium Plushi" from June has the same problem. Along with most of the other plushies.

    I mostly was prompted to write this review after this month, where every toy was much too big, including the "dog ate my homework" plushie and the "be good brown bag lunch," which has two smaller toys inside which are still a little uncomfortably large for my pup.

    He was also attempting to eat the "crunchy puffs" but they were too heavy for his head to hold up and too hard for his jaw to crunch down on.

    I believe that they should either warn customers that they may be too large for smaller dogs, but it did say "0-10 pounds". It would be ideal if they made a X-small category for toy sized dogs.

    Bottom Line: Yes, I would recommend this to a friend

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  • 18 out 19 people found this review helpful

    Excellent Products & Customer Service!

    • Loudonville, OH,
    • Aug 18, 2016

    Received our first BarkBox last month. Our Chihuahua loved the toys! He is a chewer, but they have held up great. He wasn't interested at all in the one type of treats they sent.

    I messaged Barkbox via Facebook and received an immediate response. They asked what type of treats our pup prefers and gave us a $15 credit and free shipping on anything in the Barkshop.

    I don't think there are any hidden/sneaky charges, just folks who aren't reading what is plainly stated when signing up.

    Bottom Line: Yes, I would recommend this to a friend

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  • 11 out 12 people found this review helpful

    Customer service is great

    • Tennessee,
    • Jul 31, 2016

    The first box was a huge hit with my large, strong chewer. I got the promotion with a bonus toy for free. The first box had some delicious treats that I ration out for extra good behavior, my dog's all-time favorite toy that he can't kill, and a few other items that were nice enough. I contacted customer service because I received a different month's box than I expected, and even though it wasn't an error, they sent me another box for free so I wouldn't have to miss out on July. I highly recommend Barkbox. It is a good deal and very fun for dogs and humans.

    Bottom Line: Yes, I would recommend this to a friend

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