About BarkBox

Based out of New York, New York, BarkBox is a subscription-based online service where members receive monthly surprises for their dogs, consisting of all-natural treats, hygiene products, and toys. The service is for dogs of all sizes, including puppies, medium-sized adults, or even large breeds such as Great Danes. As such, BarkBox carefully crafts each of your monthly boxes to your specific dog’s size—and because you never know what you’re going to get, each of the 4-6 items you receive will always be a surprise.

According to the BarkBox website, all edible items are tested in-house, are sourced directly from the U.S., Canada, South America, Australia, and New Zealand, and are never processed with formaldehyde. Because BarkBox’s founders are dog lovers as well, they wouldn’t send anything to your dogs, that they wouldn’t send to their own. In addition, the company claims that at least 10% of all profits are given to canine-related shelters, rescues, and welfare organizations.

Getting Started with BarkBox and Pricing

To get started with BarkBox, simply select your dog’s size: 0-20 pounds, 20-50 pounds, or 50+ pounds. Regardless of your dog’s size, all plans are offered at the same price:

  1. Month-to-month pricing is $29 per month
  2. A three-month subscription is $24 per month (a 17% savings)
  3. A six-month subscription is $19 per month (a 34% savings)

All plans are billed automatically, include free shipping via USPS, and can be cancelled at any time without further commitment.

Each BarkBox surprise is sent on the 15th of each month, and most consumers have reported that they’ve received their packages quickly and without delays. However, if you’re a new BarkBox customer and sign up after the 10th, keep in mind that your package will not be sent until the 15th of the following month. In the event that your BarkBox is delivered with a defective item, the company provides all members with the opportunity to immediately send it back, at which point you’ll either receive a replacement or a credit toward your account.

Pros:

  • The BarkBox monthly surprises are specifically tailored toward your dog, and often include useful items.
  • According to users who have tabulated the value of their BarkBox packages, the combined retail value exceeds the price of your monthly membership fee—even if you sign up for the most expensive option ($29/month).
  • Free shipping.

Cons:

  • No customizable packages.
  • BarkBox does not offer packages for cats or other common pets.
  • Other than these minor items, there don’t appear to be any other negatives. We’ll just have to wait and see.

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116 Customer Reviews for BarkBox

Average Customer Rating: 2.9
Rating Snapshot:
5 star: 48 4 star: 6 3 star: 3 2 star: 9 1 star:  50
Bottom Line: 47% would recommend it to a friend
Showing 1-11 of 116
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  • 2 out 4 people found this review helpful

    Waste of money

    I feel BarkBox is a scam. They make you sign up for six months at a time. My dog has no interested in their product. I contacted them right away, letting them know their product didn't work for my dog. But they said I had to finish my six-month order, which I feel is a waste of money. The first bag of treat smelled like fish, which my dog spit out as soon as she tried it. I would not recommend this product to anybody.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    My kids love their BarkBox

    • Hillsborough, NC,
    • Aug 30, 2017
    • Verified Reviewer

    I have been getting it for three years and have never been disappointed. The toys are always great and the treats are TOP quality! I have sent several to friends with new kids, and they all loved them. I have called customer service a time or two for something, and they were very nice and prompt!

    I could not be happier and cannot think of anything negative to say about them! Most have subscribed as well. Others have seen my videos of my kids tearing into the box and ordered as well wanting their kids to have the same wonderful experience!

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Disappointing

    • Canada,
    • Aug 29, 2017
    • Verified Reviewer

    I was really excited to have this as an option for my pet, but a few things have disappointed me with the service, which resulted in a cancellation:

    - The price of the box is very high if you live in Canada.

    - The toys are not designed to last, my pup can destroy both included toys in about an hour, which seems very wasteful.

    - Some toys have loose metal and plastic components inside the stuffing that seem very dangerous and poorly designed.

    - The service automatically renewed for an additional six months without warning. When I canceled, there was no option to retain any of the money that I have preemptively spent so when they claim you can "cancel anytime," it's not entirely true.

    Overall it is not worth it to spend so much money on two easily destroyed and poorly constructed toys and a couple of bags of treats.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Absolutely the best!

    • Bradenton, FL,
    • Aug 28, 2017
    • Verified Reviewer

    I've been a customer for the BarkBox for over a year. I've been totally satisfied, especially when they answer my questions and get back to me ASAP.

    I see that some states have a different price difference, but for Florida, it's $20 a month. I've never needed to cancel. I hope they stay around. I love getting the boxes more than my dogs! LOL.

    They absolutely love the items in every box, I've had my little dog open every time it came. If it makes my dogs happy it's well worth the monthly subscription!

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 7 people found this review helpful

    Amazing customer service

    • Salt Lake City, UT,
    • Jul 19, 2017
    • Verified Reviewer

    I wrote to BarkBox's customer service to give some feedback about a toy that we had a bad experience with. They responded the next day, and it was a real person with a real response. They not only showed concern, they offered compensation for our not so great experience. I was amazed by their promptness and actual concern. They went above and beyond to help.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Great deal

    • Washington,
    • Jul 18, 2017
    • Verified Reviewer

    We received our first BarkBox and our German shepherd loves her toys, and the little dogs love the treats. I think this is well-spent money a month. They loved it. I would like a variety of smaller and big toys sent every month if that's possible. Thank you, I am glad this was suggested to us.

    A very happy pack at the Link house.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 5 people found this review helpful

    Love this subscription

    If you're reading a review, the first thing you probably want to know is - Is it worth it? My answer is a definite YES. The treats and toys definitely are high quality, the kind you'd buy in a pet store. Although the treats are higher end, gourmet treats that my dog absolutely goes nuts for.

    You can upgrade to accommodate rougher dog-play, but our toys have withstood tugging and chewing with no problem.

    Customer service is superb. My dog did not like one of the toys, and they immediately sent a replacement. Then I switched to the medium sized box because she seemed intimidated by the larger toys. They not only sent me a very personable and witty email acknowledging the switch, but also sent me out a medium sized toy and treat in the meantime.

    Am I spoiling my dog? Absolutely, but it's only $21/month! The treats alone are worth it.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 6 people found this review helpful

    Free box offer!

    • Portland, ME,
    • Jul 15, 2017
    • Verified Reviewer

    I love it, so does my dog. I've had it forever! Always quality. Now my dog thinks all the mail is for him, haha.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    BEST customer service

    • Louisville, KY,
    • Jul 11, 2017
    • Verified Reviewer

    The absolute best customer service experience I've ever had. I called BarkBox because my corgi can't eat a lot of the treats they send due to allergies (the treats are super high qualify, she just can't have a lot of stuff) and they offered to send her an extra toy each month to make up for missing out on the treats! I'll have one happy doggy when she gets her next box.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 7 people found this review helpful

    Super shady cancellation policy

    Please read everyone's reviews! I wish I had before I bought this. They are shady! While yes, our dog likes it and plays with the toys and the treats are ok, but they were very misleading with the cancellation policy.

    We've had it for three months and had some unexpected life events and are just trying to cut back. I know it's not much, but it adds up, and when we tried to cancel we realized that "cancel anytime" meant only on their time!

    I would not recommend it to anyone unless they stop being so manipulative about cancellations. Take out "cancel anytime" if that's not what you mean! Sorry but I don't recommend this. Just go to a pet shop and get a small gift once a month. It is a better option considering this hassle.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 10 people found this review helpful

    Do not trust this company!

    I tried it out with the free box offer and was told I could cancel anytime. Nope! I got the box, but it was not worth it at all. I tried to cancel. Red flag number one was that I could find no option to do so on their website. I tried customer service was told sure can cancel my renewal but I will still be billed for the next six months. Junk! Do not trust this company. They told me to donate the items to a shelter if I don't want them but they'll still be sending them. I'd rate them zero if it let me.

    Bottom Line: No, I would not recommend this to a friend

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