About BarkBox

Based out of New York, New York, BarkBox is a subscription-based online service where members receive monthly surprises for their dogs, consisting of all-natural treats, hygiene products, and toys. The service is for dogs of all sizes, including puppies, medium-sized adults, or even large breeds such as Great Danes. As such, BarkBox carefully crafts each of your monthly boxes to your specific dog’s size—and because you never know what you’re going to get, each of the 4-6 items you receive will always be a surprise.

According to the BarkBox website, all edible items are tested in-house, are sourced directly from the U.S., Canada, South America, Australia, and New Zealand, and are never processed with formaldehyde. Because BarkBox’s founders are dog lovers as well, they wouldn’t send anything to your dogs, that they wouldn’t send to their own. In addition, the company claims that at least 10% of all profits are given to canine-related shelters, rescues, and welfare organizations.

Getting Started with BarkBox and Pricing

To get started with BarkBox, simply select your dog’s size: 0-20 pounds, 20-50 pounds, or 50+ pounds. Regardless of your dog’s size, all plans are offered at the same price:

  1. Month-to-month pricing is $29 per month
  2. A three-month subscription is $24 per month (a 17% savings)
  3. A six-month subscription is $19 per month (a 34% savings)

All plans are billed automatically, include free shipping via USPS, and can be cancelled at any time without further commitment.

Each BarkBox surprise is sent on the 15th of each month, and most consumers have reported that they’ve received their packages quickly and without delays. However, if you’re a new BarkBox customer and sign up after the 10th, keep in mind that your package will not be sent until the 15th of the following month. In the event that your BarkBox is delivered with a defective item, the company provides all members with the opportunity to immediately send it back, at which point you’ll either receive a replacement or a credit toward your account.

Pros:

  • The BarkBox monthly surprises are specifically tailored toward your dog, and often include useful items.
  • According to users who have tabulated the value of their BarkBox packages, the combined retail value exceeds the price of your monthly membership fee—even if you sign up for the most expensive option ($29/month).
  • Free shipping.

Cons:

  • No customizable packages.
  • BarkBox does not offer packages for cats or other common pets.
  • Other than these minor items, there don’t appear to be any other negatives. We’ll just have to wait and see.

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90 Customer Reviews for BarkBox

Average Customer Rating: 2.9
Rating Snapshot:
5 stars: 36 4 stars: 6 3 stars: 3 2 stars: 7 1 stars: 38
Bottom Line: 48% would recommend it to a friend
Showing 1-11 of 90
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  • 4 out 7 people found this review helpful

    Beware of Subscription

    I ordered a one time Barkbox to take a look at the contents. I paid for the one month option. I was amazed to see another charge on my credit card for an additional Barkbox. My card was charged 5 days before I got an email indicating the Barkbox was shipped.

    I only wanted ONE evaluation box, but they took that to mean a subscription for the product, even though I paid the one-time price for the product.

    Frankly, the contents consisted of two cheap toys and some treats that my dog won't eat. You would do better to shop at your local pert store.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 12 people found this review helpful

    Good luck getting a refund

    I had to call three times in order to get the amount they charged my PayPal account refunded to me. This is ridiculous, they can't hear you talking to them because they're screaming in the background and dogs are barking. It's a cute idea but way overpriced for what they actually send you and if you have a problem, well good luck.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 8 people found this review helpful

    Toys are cute but not for smaller dogs.

    • Florida,
    • Sep 28, 2016

    I love all the toys, and they are all pretty adorable and seem sturdy. However, I subscribed and paid for six months of boxes for my small chihuahua, about 11 pounds. I chose the "small dog" category of 0-10 pounds, but almost 75% of the toys and a few of the treats were way too big for my dog.

    He really can't play with most of them as they are too heavy for him even to lift. That's also the issue with many of the treats.

    For example, the "Beef Knee Cap Chew" from August was just ridiculously way too big, it was too heavy for my dog even to drag across the floor.

    The "Pan-Demonium Plushi" from June has the same problem. Along with most of the other plushies.

    I mostly was prompted to write this review after this month, where every toy was much too big, including the "dog ate my homework" plushie and the "be good brown bag lunch," which has two smaller toys inside which are still a little uncomfortably large for my pup.

    He was also attempting to eat the "crunchy puffs" but they were too heavy for his head to hold up and too hard for his jaw to crunch down on.

    I believe that they should either warn customers that they may be too large for smaller dogs, but it did say "0-10 pounds". It would be ideal if they made a X-small category for toy sized dogs.

    Bottom Line: Yes, I would recommend this to a friend

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  • 11 out 11 people found this review helpful

    Excellent Products & Customer Service!

    • Loudonville, OH,
    • Aug 18, 2016

    Received our first BarkBox last month. Our Chihuahua loved the toys! He is a chewer, but they have held up great. He wasn't interested at all in the one type of treats they sent.

    I messaged Barkbox via Facebook and received an immediate response. They asked what type of treats our pup prefers and gave us a $15 credit and free shipping on anything in the Barkshop.

    I don't think there are any hidden/sneaky charges, just folks who aren't reading what is plainly stated when signing up.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 6 people found this review helpful

    Customer service is great

    • Tennessee,
    • Jul 31, 2016

    The first box was a huge hit with my large, strong chewer. I got the promotion with a bonus toy for free. The first box had some delicious treats that I ration out for extra good behavior, my dog's all-time favorite toy that he can't kill, and a few other items that were nice enough. I contacted customer service because I received a different month's box than I expected, and even though it wasn't an error, they sent me another box for free so I wouldn't have to miss out on July. I highly recommend Barkbox. It is a good deal and very fun for dogs and humans.

    Bottom Line: Yes, I would recommend this to a friend

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  • 11 out 19 people found this review helpful

    Don't waste your money

    • Modesto, CA,
    • Jul 15, 2016

    Please don't waste your money on Barkbox. My dog only liked one thing out of the box. I tried to contact them by email and text message and no response. I will be taking my business to Paw Pack. My daughter has a subscription with them and they bend over backwards to make her and her dog happy.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 18 people found this review helpful

    Disappointed

    • OH,
    • Jul 10, 2016

    Ordered the Bark Box for a small dog and was really disappointed with the items shipped. There was a strawberry shaped toy that you can put treats in. It took the small dog (6lbs) 15 minutes to chew pieces of the rubber strawberry off and attempt to ingest them. We immediately threw it away. The other toy was a very small butterfly which was pretty decent and probably worth 5-7 bucks. The treats were decent quality but quite honestly I thought this would be more geared toward toys than treats. The rawhide included was just cheap filler.

    In the end, I understand all things do not work for all dogs and that was the reason I did month to month. I canceled the day we opened the box and just discovered today they are continuing to charge me. This is the main reason I never do these services and unfortunately I trusted this was really month to month.

    Summary: I don't feel like the items included are worth anywhere near the price and the hassle is not worth it.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Great deal!

    • Jul 5, 2016

    I have been ordering BarkBox for about a year, every month my dog gets so excited to see the box that the treats and toys come in. He will actually start crying if I don't open it quick enough. The customer service is absolutely amazing, my BarkBox once got lost in the mail and they sent me an extra one as well as a free month. I would definitely recommend this to any dog owner.

    Bottom Line: Yes, I would recommend this to a friend

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  • 11 out 12 people found this review helpful

    Amazing Company

    • Chattanooga, TN,
    • Jun 11, 2016

    We signed up for a year and just got our first box. We also signed up for the upgrade (one extra toy per month). Our box/dog size is the Small & Cute. The boxes are themed. We got:

    • 1 bag of biscuit treats with human grade salmon
    • 1 bag of freeze-dried raw turkey
    • 1 lambs ear
    • 1 "forager" toy (with squeaker)
    • 1 plushie toy (with squeaker)
    • 1 textured ball covered with plushie covering (with squeaker)

    Our pup didn't care for the biscuit treats (normally not a problem). I contacted customer service via the chat on the website and asked them about it. Our pup would eat one after much coaxing but didn't really care for them. I explained this to the customer service and asked if that still fell under Scouts Honor replacement policy. Immediately, he offered to replace it and asked what our pup usually likes. I gave him a list of flavors and textures he likes and he said he'd send something tasty.

    That was just tonight so I haven't received it yet but I'm VERY impressed with both the quality of the items and the marvelous customer service/replacement policy. If I could give 10 stars, I would.

    Would recommend to everyone with a dog!

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 11 people found this review helpful

    Would not recommend

    Upon receiving my BarkBox there were no "toys" to speak of. Only a strawberry item that smelled like mint. There were treats but my dogs only ate them because they were given to them. No excitement to speak of as they advertised. If I were them I would include a little flyer of what is included in the box. I was really hoping to like this but I had my doubts.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Great customer service

    • Las Vegas, NV,
    • May 18, 2016

    Any claims that they don't respond is terribly false! What can I say, some pet owners are nuts. I am a pet owner and qualify as nuts.

    But anyhow, I had a change of address problem, they responded from a weekend message and stayed on it all week until it was resolved. In my opinion, they are a really good online company with a passion for their business and customers. We will continue with them for as long as we can.

    Bottom Line: Yes, I would recommend this to a friend

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