About BarkBox

Based out of New York, New York, BarkBox is a subscription-based online service where members receive monthly surprises for their dogs, consisting of all-natural treats, hygiene products, and toys. The service is for dogs of all sizes, including puppies, medium-sized adults, or even large breeds such as Great Danes. As such, BarkBox carefully crafts each of your monthly boxes to your specific dog’s size—and because you never know what you’re going to get, each of the 4-6 items you receive will always be a surprise.

According to the BarkBox website, all edible items are tested in-house, are sourced directly from the U.S., Canada, South America, Australia, and New Zealand, and are never processed with formaldehyde. Because BarkBox’s founders are dog lovers as well, they wouldn’t send anything to your dogs, that they wouldn’t send to their own. In addition, the company claims that at least 10% of all profits are given to canine-related shelters, rescues, and welfare organizations.

Getting Started with BarkBox and Pricing

To get started with BarkBox, simply select your dog’s size: 0-20 pounds, 20-50 pounds, or 50+ pounds. Regardless of your dog’s size, all plans are offered at the same price:

  1. Month-to-month pricing is $29 per month
  2. A three-month subscription is $24 per month (a 17% savings)
  3. A six-month subscription is $19 per month (a 34% savings)

All plans are billed automatically, include free shipping via USPS, and can be cancelled at any time without further commitment.

Each BarkBox surprise is sent on the 15th of each month, and most consumers have reported that they’ve received their packages quickly and without delays. However, if you’re a new BarkBox customer and sign up after the 10th, keep in mind that your package will not be sent until the 15th of the following month. In the event that your BarkBox is delivered with a defective item, the company provides all members with the opportunity to immediately send it back, at which point you’ll either receive a replacement or a credit toward your account.

Pros:

  • The BarkBox monthly surprises are specifically tailored toward your dog, and often include useful items.
  • According to users who have tabulated the value of their BarkBox packages, the combined retail value exceeds the price of your monthly membership fee—even if you sign up for the most expensive option ($29/month).
  • Free shipping.

Cons:

  • No customizable packages.
  • BarkBox does not offer packages for cats or other common pets.
  • Other than these minor items, there don’t appear to be any other negatives. We’ll just have to wait and see.

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99 Customer Reviews for BarkBox

Average Customer Rating: 2.9
Rating Snapshot:
5 stars: 38 4 stars: 6 3 stars: 3 2 stars: 8 1 stars: 44
Bottom Line: 45% would recommend it to a friend
Showing 1-11 of 99
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  • This company is sneaky

    • Walnutport, PA,
    • Mar 23, 2017

    Be careful! They put you on an auto-renewal system without your obvious knowledge, and they will bill you after a year, and you won't find out until you get a bill for something you didn't order.

    Bad and sneaky!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 10 people found this review helpful

    Animal cruelty

    I opened my first BarkBox to find a package of cut off lambs' ears. That is disgusting and inhumane. There is no need to engage in abject animal cruelty in order to make dog treats. There are many yummy non-animal based alternatives, such as peanut butter treats. Disgusting.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 15 people found this review helpful

    Dishonest company!

    • Charleston, SC,
    • Mar 2, 2017

    Their "you can cancel at any time," which is clearly written on the very front page of their website, is a complete lie. You can't cancel for 12 or 6 months (whatever you sign up for), EVEN IF you complete a cancellation form on their website and go through the fake formalities that they have set up. I did this and was still charged for February.

    I contacted their customer service, and they informed me that "you can cancel at any time" actually means "when your 12 months is up, you can choose to not renew the service, otherwise, it will be renewed for you." Really?

    It's FRAUD. They are literally scamming people left and right. This is my second negative encounter with them too (one time they charged me for a box and never shipped anything to me). Stay away!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 5 people found this review helpful

    I definitely recommend the BarkBox

    I ordered it, and two days later I received it in the mail. My pit bull Baby went crazy; she loves her new toys and treats.

    Thank you BarkBox, you guys rock!

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 4 people found this review helpful

    Outstanding customer service

    I have had the best experience with BarkBox. The first box we got in December was wonderful, and my dogs loved it!

    Having ordered the first box, I didn't read the fine print very well and didn't realize that I had signed up for a year. I contacted BarkBox and asked them if I could opt out for just one month (it wasn't in the budget that month). Well, I was told that they didn't do that, HOWEVER, I was comped a free box for January.

    The box we got in January, however, was not a hit. There were treats that the dogs didn't like, and my rat terrier tore up the toys within a day. I contacted BarkBox again and was put on the "heavy chewer" plan and sent a few packages of treats as compensation.

    Today, I noticed that BarkBox was charging me $29 instead of $20 (as my subscription stated). I contacted them again and was informed that somehow I had been placed on the month to month plan (which was not what I wanted). The agent immediately refunded me the extra $9 and corrected my account.

    I just want to say that, while their service has flaws, but if you contact the company, they are more than accommodating. We will just say that if DirecTV had that kind of customer service, I wouldn't have switched to cable.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 7 people found this review helpful

    Horrible quality

    • Columbia, MO,
    • Feb 9, 2017

    I thought this would be really great for my 4-month-old Great Pyrenees puppy, but these toys did not last. They were practically destroyed within a few HOURS. I bought all her other toys at PetSmart and Amazon, and they are still in great condition, but BarkBox toys are such low quality.

    I canceled my subscription after receiving three very disappointing boxes. When I told them why I was canceling, they didn't even apologize or offer to try another month or anything. They told me to have a great day and hung up. Terrible service and terrible quality.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 14 people found this review helpful

    Beware! Deceptive "Subscription"

    • Shepherdstown, WV,
    • Jan 1, 2017

    I ordered a "one-month subscription" from BarkBox in November as a Christmas gift for my large dog. The products in the box are great and I know she'll love them. I gave her one of the items from the box already and it's a very durable squeak toy that she simply cannot pull apart, even 2 weeks after playing with it daily. That being said, this "one month subscription" should be renamed "One Month Subscription That You Will Have To Pay For For The Rest Of Your Life (until you cancel it)". I mean, why even say it's for one-month when it's FOREVER! It is a ridiculous, deceptive business practice. They convey all these sweet, funny, friendly dog sentiments, which are very seductive to the consumer, and then they basically rip you off. I was shocked to get an email saying "your December shipment had been sent" -- I thought I'd just signed up for one time -- and immediately canceled the subscription, though I had to pay for the second shipment. It's hard to believe that a company can get away with this, but obviously they do. BarkBox Company, you are a bad dog!

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 16 people found this review helpful

    Barkbox is a bad business

    I did not authorize them to take out money every few days. I also did not authorize for them to still charge me after I canceled.

    After I canceled last week they charged me twice within 3 days, once for 24 dollars and another day for 22 dollars. I asked for them to cancel and to not take anymore money out of my account, they have been unprofessional and it's a bad business.

    I will never give out my card information to anyone else. This has been the worst experience ever. I love my dog but this is horrible.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 16 people found this review helpful

    Not pleased

    I placed an order because it said cancel at any time. Well you can cancel your subscription anytime, but BarkBox will continue to send you boxes and charge you for them. How wonderfully underhanded of them. Subscribe at your own risk.

    Bottom Line: No, I would not recommend this to a friend

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  • 20 out 24 people found this review helpful

    Beware of Subscription

    I ordered a one time Barkbox to take a look at the contents. I paid for the one month option. I was amazed to see another charge on my credit card for an additional Barkbox. My card was charged 5 days before I got an email indicating the Barkbox was shipped.

    I only wanted ONE evaluation box, but they took that to mean a subscription for the product, even though I paid the one-time price for the product.

    Frankly, the contents consisted of two cheap toys and some treats that my dog won't eat. You would do better to shop at your local pert store.

    Bottom Line: No, I would not recommend this to a friend

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  • 20 out 24 people found this review helpful

    Good luck getting a refund

    I had to call three times in order to get the amount they charged my PayPal account refunded to me. This is ridiculous, they can't hear you talking to them because they're screaming in the background and dogs are barking. It's a cute idea but way overpriced for what they actually send you and if you have a problem, well good luck.

    Bottom Line: No, I would not recommend this to a friend

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