About BasicTalk

Based out of Holmdel, NJ, BasicTalk is a new phone service that allows you to use your existing internet connection to make unlimited long distance calls, to any phone number in the U.S. BasicTalk was created by Vonage to ensure crystal clear sound quality, at a low price of only $9.99 per month. Units are sold directly through their website at basictalk.com, as well as at Walmart stores, and online at www.walmart.com.

BasicTalk Features & How to Get Started

BasicTalk units provide all the essential features you’ve come to expect from modern phone service, including crystal clear sound quality, caller ID, call waiting, voicemail, and 911 dialing. According to their website, all you’ll need in order to use BasicTalk is a good internet connection (e.g. DSL or cable—no dial-up modems), a router, credit card or checking account, any model of touch-tone phone, and a physical address where the service will be routed to.

It’s important to keep in mind that only one phone in your home will be connected directly to the BasicTalk unit, and to the phone cord. For most modern phones this isn’t a problem, as they often use their base stations to “feed” off the signal from the primary phone. However, any additional, older phones in your home that also require a direct connection (e.g. a phone cord plugged directly into the wall) will not be able to use the BasicTalk service.

To get started with BasicTalk, you’ll simply need to place an order on their website. There, you’ll specify whether you want to generate a new phone number based on your area code and city, or to keep your existing number. If you choose to keep your existing, it’s important to note that the transfer process requires that you complete and email a Number Transfer Authorization (NTA), which can take anywhere from 7-10 days to process. BasicTalk can be of some assistance to you during this time, but you’ll only be able to use their service once your phone number transfer is complete. Until then, you could be using your current phone number with your current service, without any interruption.

Finally, you’ll just need to enter all your personal and billing information, and your BasicTalk service will be set up. After receiving your box (or purchasing it from Walmart), you’ll need to connect it to your router using the included Ethernet cable, and then connect the cord from the BasicTalk box to the phone. All that’s left to do is quickly activate your account on www.basictalk.com, and your service will be up and running.

BasicTalk Pricing, Cancellation, and Shipping Policies

BasicTalk service is priced at $9.99 per month, which does not include an additional $2-3 in state taxes, depending on your location. If you order the box directly from www.basictalk.com, the $29 fee is waived, and the box is sent completely free of charge. However, you will be required to wait 4-5 days for delivery, and to pay $9.99 upfront in order to cover the first month of service. On the other hand, if you purchase the box directly from Walmart, it will cost you $1.26 plus tax, but will also allow you to set up your service more quickly.

BasicTalk claims there are no hidden fees, “usage caps,” or contracts, which means you should be able to cancel at any time.

Bottom Line – Do You Need BasicTalk?

As mentioned earlier, BasicTalk was created by Vonage, and is partnered with Walmart, so their reputation is high. From a concept perspective, BasicTalk seems like it offers a great set of features that most people will enjoy, all at a great price. And it almost certainly works as advertised—though, like with Comcast or any other phone service that relies on a internet connection, one downfall is that if your internet connection is lost, you’ll also lose your phone service.

But here’s the kicker: Because you’re required to have an internet connection in order to use BasicTalk’s service, chances are pretty high that you’ll be using a major company such as Comcast, AT&T, etc. Often times these companies will offer new and existing customers bundle deals that include phone, TV, and internet service, at very low prices. And after doing the math, it may end up being more beneficial to stay with your existing phone provider.

On the other hand, if you don’t currently have TV or phone service, and are paying $25 or less per month for internet access, then BasicTalk might be something you find useful. So while the service may seem promising, go into it with the understanding that you may not ultimately realize any savings.

With all this said, here’s the bottom line on BasicTalk: Because of the internet connection requirement, explore phone options with your cable provider first. For instance, if you’re currently paying $20 for phone service through your cable company, but are receiving a bundled rate (e.g. less expensive internet and/or TV), these additional services could increase in price if you cancel your phone and decide to go with BasicTalk. In addition, you won’t have to purchase any additional equipment, and you might end up saving money on your other services such as TV and internet.

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4 Customer Reviews for BasicTalk

Average Customer Rating: 2.0
Rating Snapshot:
5 stars: 1 4 stars: 0 3 stars: 0 2 stars: 0 1 stars: 3
Bottom Line: 25% would recommend it to a friend
Showing 1-4 of 4
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  • 2 out 2 people found this review helpful

    Scam

    • Saylorsburg, PA,
    • Dec 4, 2015

    I had called twice to cancel and even went as far as canceling my card. When I received a text from my bank that they took $16 causing an over draft fee of 35. I called them and asked how they got the card number as it was a new one. They told me they called the card company who gave them the info and authorized the payment without even notifying me. They finally cancelled my phone after calling them and telling them repeatedly for five days. They told me that they would refund the money. It's been two weeks since the service has been canceled and I'm still calling them everyday to return the money. They should be shut down.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Very satisfied customer

    • Portland, OR,
    • Jul 17, 2015

    We have been using BasicTalk for two years now and I don't have anything bad to say about the service. It was simple to set up initially. I have had to replace my router once over that two year period and resetting BasicTalk was very easy. I basically just plugged it in and everything worked again.

    I love the website where you can go to listen to your voice mail. It shows a list of all incoming calls, date/times, and you listen to the messages right on your computer. Then you can either keep the messages or delete them. If you delete them, it still saves them for another 24 hours. This has been great during the holidays when we get numerous calls for holiday assistance through our ministry. I take screen shots so I know when calls came in or can prove when someone says they called but really didn't.

    The cost compared to local land lines and cell companies is way lower too. I just can't think of anything to complain about with our service so far.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 4 people found this review helpful

    They don't know

    • Davenport, FL,
    • Mar 10, 2015

    They quoted me a price for the phone and then charged another $12.35 a month. I told them I was no longer interested and to shut it down. Now they have charged my card for two months and they do not send bills. Check your credit card statements closely.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Scam, lies

    • Kentucky Louisville,
    • Feb 7, 2015

    They had an automated payment where you can shut it off. Well we turned it off, yet they keep turning it back on. Secondly, they do not have a cancel option on their website. You have to call and they say you have to wait 2 months after calling. They also charged me 35 bucks and another 2 dollars on the same day. I got a new card as well, and they somehow got a hold of my new debit card. So this business and product is a complete scam.

    Bottom Line: No, I would not recommend this to a friend

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