BetterHelp Reviews - See What Customers Are Saying

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BetterHelp

Overall Rating

4.7

3120 Customer Reviews

Summary

BetterHelp is an online counseling platform that will pair you with a professionally licensed counselor. Access to counseling can be scheduled at any time, anywhere, and through any smart device. The efficacy of BetterHelp is linked to provider skill and intervention protocols, but there are some drawbacks if you fall into certain categories of needs and it’s not covered by your insurance provider.

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Customer Reviews

4.7 Stars out of 3120 Reviews
5 Star:86% 4 Star:7% 3 Star:0% 2 Star:0% 1 Star:4%
95% Recommend This Service
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Posted on Dec 29, 2023

New type of therapy

By Jessica B., Colorado, Verified Reviewer

So far it is easy setting up appointments and I love that I don't have to sit in a weird room. I have loved my therapist so far and am glad that BetterHelp encouraged me to take the leap in finding a good therapist!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Quality therapist

Affordable

Reminders for appointments

No “cons” were specified in this review

Posted on Dec 29, 2023

Very satisfied

By Jeremy M., Ruskin, FL, Verified Reviewer

It is and was exactly what I was looking for, taking a chance was a really good choice in this matter. I will be recommending it to everyone and anyone I see or know in need of support!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 29, 2023

Just what I needed!

By Erica T., Houston, TX, Verified Reviewer

I knew I needed to get some therapy at this time, but I also knew how expensive it could be, and I am on disability, so my funds are limited. And then I saw BetterHelp's ads on TV, and I got excited. What made it even grander was that they offer financial assistance that I was able to take advantage of. And I was able to find the perfect therapist for my needs. Plus, their customer service has been awesome.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Their pricing

The ability to select the therapist who suited me the best

Customer service

The questionnaire, only because you can't make changes (i.e., go back to previous questions), while you are in the questionnaire, I didn't realize you could update it later once you finished filling it out

Posted on Dec 29, 2023

BetterHelp

By Alyssa C., Vancouver, WA, Verified Reviewer

I am enjoying therapy through BetterHelp. The therapist I was assigned to is amazing, kind, and compassionate. She is helping me process things through a difficult time in my life. I love that throughout the week I can communicate with her via message if needed. There are extra classes you can take as well. They are also reasonably priced, which is a struggle with therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Weekly appointments

Good communication

Reasonably priced

Many open times and can schedule when it’s convenient

No “cons” were specified in this review

Posted on Dec 29, 2023

I'm loving BetterHelp!

By Cee M., Macon, GA, Verified Reviewer

I am loving my experience with BetterHelp. My therapist is prompt, informative, understanding, and quick to respond to my messages. Tita has truly given me a safe space to talk about any and everything I'm thinking and going through. She's allowed me a space to truly be myself. I was SO skeptical about an online therapist but my past success with an in-person therapist and the fact that BH was gifted to me made my decision a bit easier. My first month was paid for by a friend, but I'm gonna pay for the next year on my own.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Therapist availability

Helpful Info and activities

Therapist that suits my specific need

No “cons” were specified in this review

Posted on Dec 28, 2023

You are worth it

By Danelle N., Michigan, Verified Reviewer

I've been going to different people over time, hoping I would find the right person to fix me. What I have learned through BetterHelp is that I was the only person who could do that. My time on BetterHelp has helped me to see the areas of my life where I was being dishonest with myself. The truth sets us free so having the strength to face it and deal with it, takes time and sometimes we just can't do it alone.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Anonymity

Ease of texting meeting as a chat and not in person helps me focus on the issue rather than the interaction

Simplicity

No “cons” were specified in this review

Posted on Dec 28, 2023

A lifeline!

By Amanda E., Essex, England, Verified Reviewer

I heard of BetterHelp via an anxiety podcast. They asked the right questions to set me up with a therapist who really supported and helped me at a time when I was feeling desperately low. I felt I couldn’t discuss my issues with family or friends.

My therapist was a perfect match for me. We had weekly video sessions. She also kept contact between sessions and set me personal goals to help me manage my situation.

BetterHelp supported me in other ways too, keeping in touch yet making me feel I could take some time if I needed it without making me feel pressured.

Their staff were always quick to respond with just the right amount of understanding and kindness.

I would highly recommend BetterHelp.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Being given the right therapist for me.

Regular contact that was supportive and not pushy.

That I could have sessions via video.

No “cons” were specified in this review

Posted on Dec 28, 2023

An unexpected gift

By Noah H., Greenville, SC, Verified Reviewer

BetterHelp has been an unexpected gift for me as I've navigated the culture shock of moving from a big city to a smaller community. I appreciate the convenience of video calls, how well the algorithm matched me with the perfect therapist, and that I can navigate everything online with messaging, scheduling, and sharing information. Thanks y'all!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 28, 2023

Exposing the vault

By Karen W., San Antonio, TX, Verified Reviewer

Being recommended BetterHelp by a battle buddy was the best advice I’ve ever been given. It was a hand-up that saved my life. I put all of my life struggles into a vault in my mind and never dealt with them. After years of avoiding the trauma, the vault started to erode and interfere with my life. BetterHelp allowed me to face my vault on my terms without fear of reprisals. It has freed me of my vault and opened healing opportunities in my life and relationships. I recommend it to anyone seeking mental health care.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

My own terms

Anonymity

Choose the provider you could relate to

No “cons” were specified in this review

Posted on Dec 28, 2023

BetterHelp when waiting lists is not available

By Vanessa P., South Carolina, Verified Reviewer

In a moment when my health insurance was not available to provide me with the necessary services I needed, BetterHelp was there and I didn’t have to wait for a waiting list for available providers.

Thanks to BetterHelp I was able to ground myself again with the support and qualified professionals they provided.

I definitely recommend BetterHelp when searching for services in a timely manner need. This was very beneficial for me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Faster service

Professional therapy

Online services

No “cons” were specified in this review

Posted on Dec 28, 2023

BetterHelp is a really good format for therapy!

By Melissa R., Lexington, KY, Verified Reviewer

Finding a therapist, scheduling appointments and telehealth visits with them is a great method. I was leary at first and thought it wouldn’t be very beneficial. But after several sessions, I would recommend this platform to everyone!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

I really like being able to journal my thoughts whenever needed for my therapist to see.

Being able to schedule and visit with a therapist online is so much easier than having to make phone calls and visit in a store physical office.

No “cons” were specified in this review

Posted on Dec 28, 2023

BED recovery

By Luca N., Liverpool, United Kingdom, Verified Reviewer

I started therapy to recover from an eating disorder. I saw no improvements whatsoever in that aspect after a few sessions and was considering dropping therapy altogether. I spoke with Alice about it, and after a slight argument, we came to an agreement; I decided I should keep doing therapy with her as the sessions were helping me heal from past traumas I didn't even know I had, despite them not directly addressing my current problem. After a few more sessions, I was able to overcome the traumas and "grow into a man" (her words). This not only made a switch click inside of me, but I now am confident enough to say that healing that trauma helped me with my problem.

Talking with Alice and sticking to the sessions helped me grow and opened my eyes on certain aspects of my life that I was not aware were causing the problem.

I will never thank Alice enough for what she did with me, and hope that everyone will be able to recover as I did thanks to her support and guidance.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Flexibility of scheduling

Ease of use of the platform

Options available for therapists

No “cons” were specified in this review

Posted on Dec 28, 2023

Affordable and safe space with quality therapy.

By Charlie L., Texas, Verified Reviewer

Love how I was matched with a counselor on my first try using this agency. At first, I feared not making an actual connection since it was virtual, but it was nothing like that.

My counselor was such a good listener, and empathetic of my feelings. I also enjoyed the group counseling sessions included with the payment plan. They really do help a lot when connecting with individuals going through similar obstacles. It makes you see that you are not the only one feeling this way over a specific matter or issue.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Affordable

Good therapist match

Flexible times

Group therapy sessions

Price does go up

Posted on Dec 28, 2023

BetterHelp has good therapists

By Zahra J., Princeton, NJ, Verified Reviewer

It has good therapists, but there is not much variety of activity on the site. Inadequate number of clicks. Good classes, good individual and group therapy. Style of therapy is very good.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Classes

Therapy

Journal

Lack of clicks

Lack of activity

Lack of community

Posted on Dec 27, 2023

Great

By Antane A., Indianapolis, IN, Verified Reviewer

It’s so convenient to do therapy from wherever I am and have additional access to my therapist outside of scheduled times.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ease of use

Pretty pricey since I don’t have insurance

Posted on Dec 27, 2023

Best therapy I’ve ever had

By Morgan M., Syracuse, NY , Verified Reviewer

Michelle is highly experienced and knowledgeable — after 15 years of searching, I’ve finally found some progress in my therapy work, thanks to Michelle and the ease of BetterHelp! Highly recommend!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy scheduling

Messaging for coordination and questions

Simple billing

Phone service sometimes struggles, technical connection issues

Link for appointment reminders in texts open web page and not the app and it’s confusing to know where to be when it’s time for appointment

When on a phone session if I try to use mute (on my iPhone) it causes problems with mute turning back on for the rest of the call when it’s not being selected

Posted on Dec 27, 2023

Good platform to get assistance

By S E., Sydney, Australia, Verified Reviewer

It's been useful being matched with a therapist online, although it would be better for 1 hour-long sessions and not 45 minutes. Also, because the platform is based in the Northern Hemisphere, the time zones for group sessions and topics are seldom amenable for those based in the Southern Hemisphere. But the options to do daily journalling and group sessions as part of the package are good to have, and paying extra for more than 1 session a week also provides flexibility for those that want/need it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Available online without having to travel to see a therapist

Option to buy more than 1 session a week

45 minutes is usually not enough for a session with a therapist

Group sessions all suit Northern Hemisphere time zone

Not able to reschedule sessions within 24-hour notice

Posted on Dec 27, 2023

One of the best therapists

By Aaron S., Wilmington, DE, Verified Reviewer

I have learned a lot during my time at BetterHelp, but it is mostly because of my therapist.

She has been very kind and understanding of my problems, and she is helping me to cope with daily stressors.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The therapy is over the phone, so you don’t have to rush for your appointment

Comforting experience being at home

Talking to the therapist of your choice

Not being able to meet up

Pricey for one small session

Posted on Dec 27, 2023

Convenient therapy anytime, anywhere!

By Kristen N., Orlando, FL, Verified Reviewer

BetterHelp is a user-friendly platform for anyone looking to connect with a therapist. I appreciate that I can message my therapist at any time and there are alternate methods for engaging in therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

User-friendly platform

Ability to message therapist at all times

Option to participate in support groups

Occasional tech difficulties with audio/video

Posted on Dec 27, 2023

Great on a budget

By Simran L., New Jersey, Verified Reviewer

BetterHelp has been really helpful for finding different therapists easily and quickly. I may add that it takes a couple of tries to find a therapist that actually fits what you need, especially if you have had therapy before and know what you’re looking for. However, it’s worth sticking out until you can find someone that fits your needs. It’s a little glitchy but works overall.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ability to switch therapists

Ease of access to contact a therapist

The process of switching therapists

No differentiating features between therapists

Video call quality

Posted on Dec 27, 2023

Inspiring

By Martina M., Banff, Canada, Verified Reviewer

I personally find the platform really helpful and interactive, it is full of content that inspires you to get done the personal work you need to do. There are classes you can follow about many different topics that I find extremely interesting and helping to dig more in whatever journey you are on.

There is the journal section that is always inviting you to write about different topics, so that you can write whatever you feel even if you are not used to do it, and having the chance to share it with the therapist as well!

As I have not much privacy at the moment, I can record messages and send them to my T in between sessions and that helps a lot.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Free classes

Writing and recording messages to the therapist

Group sessions

The frequent emails reminding about classes or meeting

Posted on Dec 27, 2023

Best

By Nicole D., Falun, Sweden , Verified Reviewer

The best trauma-informed therapists, and you can pick and choose from so many therapists! Also, the group therapy is something I never saw myself doing, but I jump at every chance. You are not alone...come and listen to other people's stories for advice and help understand your own situations.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Choices

Time availability

Group therapy

The price

Posted on Dec 27, 2023

Place to go to get better

By Isuru E., Sydney, Australia, Verified Reviewer

They have been helpful and accommodating and do a good job of choosing the correct specific type of consultant for you. The platform has very helpful features, such as a journal option.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Choice of consultants

Timely response

Financial aid option

Voice call technical difficulties (rarely)

Posted on Dec 27, 2023

Great support system

By Roberta M., Chicago, IL, Verified Reviewer

The therapy is exceeding my expectations. She is a really good listener and is helping me through this very tough time in my life. BetterHelp matched me with the best person for my situation and I am being encouraged at every session. Great support when you are a private person and don't want to share your problems with family or friends.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Quick setup with therapy

Several ways to meet video, phone, etc.

Plenty appointment times available

Time with therapy runs out too fast

Posted on Dec 27, 2023

Grateful

By Ope Y., London, England, Verified Reviewer

For the longest time in my life I had no idea that I was allowed to be my own best friend. It was unaware to me that I could be the landmark of safety in my life. There was no-one I could trust with my emotions without having an unhealthy emotional attachment to them. However, through therapy and the support of Sara S there is light…I am bathed in the light of hope, clarity, grace, and a playful perspective of my present-future.

In the past, I had always viewed therapy as just a space to talk but it’s so much more than that — well, it has been for me. It has been the development of my reprogramming, realignment, and a new understanding of what it means to feel safe in the world that bruised and battered me to the point that I constantly rejected my own self.

I accept myself and truly I am grateful I took accountability of my own mental health and then found a therapist. My one true desire is to perpetually stoke the light of my fire for the fire is the journey of my life. The never-ending story.

Thank you for your support and professional friendship, the work I do daily on my own self-development is supported by the weekly sessions we have. Grateful!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Affordable

Digital interface

Very interactive with a dynamic communication element

It’s not free (lol, I’m being silly, I have no qualms service is giving me exactly what I need)

Posted on Dec 27, 2023

Great therapists, but they need to be compensated better.

By Alex V., Mankato, MN, Verified Reviewer

BetterHelp has connected me to an amazing therapist but I believe that she is not compensated enough for her efforts. Some therapists do not respond promptly, or truly care about their clients, and the ones that do do not get the recognition they deserve. In terms of the app, I have had difficulties with it working correctly or connecting me to my providers at times but it works well for the most part. I had an excellent representative help me switch my service plan over, and he responded very quickly, which I was very grateful for. Overall it is a great resource to help people get connected to some really helpful providers!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Great for getting connected to good providers

Allows for direct messaging to providers

Works consistently, for the most part

Connectivity issues at times

Excepts a lot from providers with little rewards

Posted on Dec 20, 2023

God-loving therapy

By Melissa D., North Carolina, Verified Reviewer

I have had the most amazing therapist. I can share anything with her and I fully trust her. She is loving, kind, nonjudgmental, offers amazing advice, and gives activities that are helpful. I love her like she is family.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Listens

Nonjudgmental

Gives advice

No “cons” were specified in this review

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