BioTrust Reviews

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BioTrust

Overall Rating

3.4

140 Customer Reviews

Summary

BioTRUST is a nutritional company that offers numerous supplement lines intended to address various areas of your health. Learn what customers are saying

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Customer Reviews

3.4 Stars out of 140 Reviews
5 Star:48% 4 Star:10% 3 Star:4% 2 Star:10% 1 Star:27%
61% Recommend This Company
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Posted on Nov 14, 2013

Refund Needed

By Arlene Johnson , Marshall Town, Iowa

I sent the items back. How do I get a complete refund? I expect an answer now.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 22 People Have Voted

Posted on Feb 10, 2014

This place is a scam

By Sonya , Illinois

Don't order anything online as they don't cancel when you request. The bars are the worst tasting things I have ever tried - I threw one box away. When I tried to cancel, I got a quick response about my options for return but the order wasn't canceled. So, I now have another box I have to pay shipping for to return. I would never do business with this company again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 20 People Have Voted

Posted on Apr 29, 2014

You pay for their marketing

By Katrina , Chicago

I purchased one of their diet plans thinking I was getting a detailed meal plan to stimulate weight loss as described in their video. What I got was basically a 52 page advertisement in trying to sell me their protein powder and nutritional supplements. I felt like I was scammed and duped. I should have known better. I did call the toll free number and asked for a refund which I was told was provided but would take 3 days to show up on my credit card. Hopefully they will come through on their 100% money back guarantee promise.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jan 8, 2015

Questionable Product

By Ron , California

Belly Trim XP is really questionable as to whether it will work or not. I am about finished with my third and last bottle. My weight at the start was 176 pounds and still is 176 pounds, my waste measurement was approximately 42 plus inches, and it has not changed. Depending on one's body chemistry, this product might work for some and not for others.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 27 People Have Voted

Posted on Apr 11, 2015

Rip off

By Tracy Brendzan , Edmonton, AB

I purchased a case of their Omega 3 dessert product only to receive a case of product that expired in two months. I returned the product and never received my $400.00 back despite numerous emails to the company.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Apr 13, 2015

Hi Tracy,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition. I keep a close eye on independent review sites like HighYa.com because our number one goal is to ensure that our outstanding customers like yourself are completely satisfied. In fact, BioTrust has an A+ rating with the Better Business Bureau, a reflection to our commitment of excellent customer service.

With that said, I am very sorry to hear about your experience, and I want to let you know that we’ll be doing everything we possibly can to make this right for you. We welcome all customer feedback and testimonials, and while the majority of that is positive, we accept negative criticism with open arms as well. We are committed to excellence, and who better to tell us how to improve than our loyal customers.

With that being said, I do want to first confirm that we have issued a full refund (for $441) to your account on 4/9/2015. Although the refund is processed immediately on our end, it may take 3 – 5 business days for it to be reflected on your statement.

I’m also very concerned to hear that the e-mails that you sent to us were not returned. This is unacceptable, as we work very hard to respond as promptly as possible to all of our customers’ e-mails and concerns. In reviewing your case history, I have not been able to locate any e-mails prior to the date of this review (4/8/2015).

In an effort to investigate this further and to prevent anything like this from happening again, would you be so kind as to send me an e-mail with all of the e-mails that you sent to our Customer Service department? I will make sure that someone looks into this further. Please contact me directly at tskwiat@biotrust.com.

While I completely understand why you would want to return your bottles of Omega Dessert for a refund, I do want to let you know that the one-year “Best Before” date on the bottle of Omega Dessert applies specifically to the sensory characteristics (e.g., taste, consistency, mouthfeel, etc.) of the product—not the product potency or overall quality. Thus, the product does not expire at that time, as there are multiple layers of protection to prevent these beneficial fatty acids from going bad.

We only use the freshest oils on the planet, which have been 5-star rated by IFOS, with one of those stars relating to a lack of rancidity. The entire manufacturing process takes place in a nitrogen-blanketed environment (i.e., free from oxygen) and the bottle is flushed with nitrogen when the product is bottled, which ensures all oxygen is removed from the container. Furthermore, the emulsification technology, which ensures 9 times greater absorption than typical fish oil capsules, provides further stability as it protects the delicate fish oils.

With that being said, research indicates that freezing polyunsaturated oils like those found in Omega Dessert can extend the product’s shelf-life upwards of one year (or longer). If you do choose to freeze Omega Dessert, it’s important that you allow the product to thaw completely and then shake the bottle vigorously for 15 – 30 seconds prior to opening.

In addition to making sure that you were refunded in full, I have requested that Customer Service send you a complimentary bottle of OmegaKrill 5X, our capsule-based fish and krill oil combo. You should receive a confirmation e-mail within the next couple of days notifying you of the shipment. If you do not, please do not hesitate to contact me directly.

At your convenience, I request that you please respond with any additional information (about your e-mail communications), questions, or concerns that you may have. I want you to know that I’m here for you, and we are here to help and happy to do so.

Sincerely,

Tim Skwiat

Director of Nutrition and Exercise

Helpful Review? 17 People Have Voted

Posted on May 6, 2015

Customer Complaint

By Colleen Kelly, Christchurch New Zealand, Verified Reviewer

I would like to share my experience on BioTrust with other customers/prospective customers.

To be honest my complaint is an administration one and not with the products themselves. I am not at all happy with the way charges have been administered for products purchased from BioTrust. I originally ordered products via the website which should have totalled $174USD. I contacted BioTrust immediately by e-mail because order was incorrect as all of the boxes had been ticked on the website. I was offered 2 options for product and chose Option A which I confirmed and $84 was to be credited back to my credit card. To date this has not happened. My credit card was charged as $622.92NZD. Furthermore NZ Customs charged me fees on top of this of $197.94NZD which was equated on $735USD because BioTrust had charged this as the value of the goods.

I have been trying to sort this out with BioTrust and will also need to pay NZ Customs so I can get my goods released and then try to negotiate with them over the $735USD charged (by my calculations the total should have been $510USD.

So I guess it is fair to say I am not a happy customer.

NZ Customers need to be aware of the extra charges by NZ Customs on any goods over $400NZD. It does make purchase of USA products from BioTrust very expensive. Also it is recommended that you are vigilant over the charges that are charged to your credit card from BioTrust. It seems to be a very difficult and not user friendly process to get any over charges corrected.

 

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

May 7, 2015

Hi Colleen,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I wanted to follow up with you right away to provide you with my personal assistance:

I keep a close eye on independent review sites like these because our number one goal is to ensure that our outstanding customers like yourself are completely satisfied. In fact, BioTRUST has an A+ rating with the Better Business Bureau, a reflection to our commitment of excellent customer service. With that said, I am very sorry to hear about your experience, and I want to let you know that we’ll be doing everything we possibly can to make this right for you.

We welcome all customer feedback and testimonials, and while the majority of that is positive, we accept negative criticism with open arms as well. We are committed to excellence, and who better to tell us how to improve than our loyal customers.

One thing that I noticed in your review is that you mentioned that you accepted an $84 refund, but that had not happened. Although refunds happen immediately on our end, it can take up to 3 – 5 business days for them to be reflected on your statement. A credit to your account for $84 was issued in our system on April 9, 2015. I've sent you an e-mail with an image of the transaction history, including a reference number for the credit to your account.

Have you happened to reach out to your credit card company about this? This concerns me, and I want to make sure that this is fully taken care of.

With regard to your concerns about customs fees (i.e., duties and taxes), I am so sorry to say that this is completely out of our control, Colleen. All International orders are subject to applicable sales tax, duties, and customs charges that are determined by your local government and vary by country.

Duties, taxes, and/or customs fees represent an additional amount collected upon delivery of orders. Order confirmation details only the amount collected by BioTRUST. By law, duties and taxes shall are based on the full retail price of the products regardless of bundled pricing or other discounts on the order.

With that being said, in reviewing your customer notes, in addition to the refund, it’s my understanding that, as a courtesy to you our valued customer, our Customer Service team has offered you an in-house credit in the amount of the customs fees that you will pay for your shipment.

As far as the ordering process, I do want to confirm that we never add any additional products or charges to an order that are not approved by a customer. In other words, only products that are selected by the customer are added to the shopping cart, and the customer must approve the order by submitting credit card information and billing and shipping details. That said, your feedback is incredibly important to us, and I invite you to share any specific feedback that you may have on how we might be able to improve this for you and other customers in the future.

Most importantly, we know that you came to us to help you achieve your health and fitness goals, and I want you to know that we will be here for you every step of the way to guide you, support you, and encourage you. In fact, you may contact me directly or visit our free Online Coaching Community (www.BioTRUSTBoard.com) to get free help from our certified nutrition and exercise experts. We’re here to help and happy to do so.

Please feel free to contact me at your earliest convenience (tskwiat@BioTRUST.com) to let me know how I can help you. Thank you, Colleen.

Sincerely,

Tim

Helpful Review? 14 People Have Voted

Posted on May 27, 2015

Hidden Charges

By Greg Lyall, Australia, Verified Reviewer

I am wading through the paperwork to get a delivery of my order. Australian Post has sent me correspondence that I must fill out import declarations, and pay charges because the item has been held until I do so, as well as duty and taxes. I did not realize any of this and nowhere on my order was it pointed out that this would be the case. It is very deceptive regarding what it all actually costs you. I have no idea yet how much more I have to pay out, so I am very unimpressed with the lack of upfront info. I'm sure I'm not the only one who has been caught like this. It is the first time I have ordered anything from BioTrust, and will probably be the last.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Jun 1, 2015

Hi Greg,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I wanted to reach out to you as soon as possible with my personal assistance.

I keep a close eye on independent review sites like Highya.com because our number one goal is to ensure that our outstanding customers like yourself are completely satisfied. In fact, BioTRUST has an A+ rating with the Better Business Bureau, a reflection to our commitment of excellent customer service.

With that said, I am very sorry to learn about your displeasure, and I want to let you know that we’ll be doing everything we possibly can to make this right for you. I do want to mention that there is a notice for International Customers that is posted on our website, and it can be located by visiting the "International Customers" page on our website:

www.BioTRUST.com/International-Customers

With regard to your concerns about customs fees (i.e., duties and taxes), I am so sorry to say that this is completely out of our control, Greg. All International orders are subject to applicable sales tax, duties, and customs charges that are determined by your local government and vary by country.

Duties, taxes, and/or customs fees represent an additional amount collected upon delivery of orders. Order confirmation details only the amount collected by BioTRUST. By law, duties and taxes are based on the full retail price of the products regardless of bundled pricing or other discounts on the order.

With that being said, as a courtesy to you our valued customer, we would like to offer you an in-house credit in the amount of the customs fees that you will pay for your shipment. If you would be so kind as to send a photo of your customs fees receipt(s), our Customer Service team will gladly issue you an in-house credit, which can be used toward a future order.

Most importantly, we know that you came to us to help you achieve your health and fitness goals, and I want you to know that we will be here for you every step of the way to guide you, support you, and encourage you. In fact, you may contact me directly or visit our free Online Coaching Community (BioTRUSTBoard[dot]com) to get free help from our certified nutrition and exercise experts. We’re here to help and happy to do so.

Please feel free to contact me at your earliest convenience to let me know how I can help you. Thank you, Mr. Lyall.

Sincerely,

Tim Skwiat

Director of Nutrition and Exercise

Helpful Review? 6 People Have Voted

Posted on Jun 16, 2015

metabo379

By Fatima , California

I used Metabo379 as directed and finished the whole bottle. It didn't work for me. I often see lot of advertisements about BioTrust but scared to order more since the product didn't work on me and I didn't try to return it then because I have to pay extra for shipping.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Jun 19, 2015

Hi Fatima,

My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I'd like to make myself available to assist you to make sure that you're completely taken care of and that you achieve your health and fitness goals. After all, our goal is to ensure that you achieve yours.

I do want to remind you that our customers are completely protected by our one-year money-back guarantee, and you are more than welcome to contact our Customer Service Team for a return/exchange:

(800) 766 - 5086
Support@BioTRUST.com

With that being said, the research on Metabo379’s ingredients is quite compelling. In fact, in two randomized, double-blind, placebo-controlled studies (i.e., the "gold standard" of scientific research), folks who supplemented with SIGMALean (the primary ingredient in Metabo379) for 8 weeks combined with a modest reduced-calorie diet and moderate physical activity lost, on average, nearly 4 times more weight than the placebo group (i.e., diet and exercise alone).

If that’s not impressive enough, the folks taking SIGMALean lost over twice as many inches from their waist and hips, significantly improved quality of life, boosted confidence, and optimized health (i.e., decreased cholesterol, triglycerides, blood sugar).

With that in mind, we generally encourage folks to give a supplement like Metabo379 an honest chance to work by taking it as recommended (along with good nutrition habits and regular physical activity) for at least 8 weeks (just like the participants did in the research studies mentioned above). Along those lines, I'd be interested to hear more about your lifestyle behaviors and how you measured your progress so that I can most accurately and effectively assist you.

Moreover, I want you to know that I'll be here for you every step of the way to guide you, support you, and encourage you on your journey to improved health and fitness. At your convenience, please e-mail me at tskwiat@BioTRUST.com, and I'll be happy to help make sure that you're completely taken care of—and on your way to your body transformation goals.

Sincerely,

Tim Skwiat
Director of Nutrition and Exercise

Helpful Review? 7 People Have Voted

Posted on Aug 14, 2015

Awful

By Elizabeth Frogel , New York

I immediately (within a day of starting the pills) got the shakes/jitters, shaky hands, etc., and a hard time sleeping at night. I wasn't sure at first what was happening to me, but then I realized, it was the pills. That was the only thing that was added or changed in my daily life routine. There is a definite correlation between starting the pills and the reaction. I am going to ask for my money back. I'll let you know how it goes. But please note if you do get the jitters, I truly feel this is a side effect of this product and therefore, can't be that safe. Shaking is NOT a good thing.

As well, the amount of aggressive and annoying up-sell marketing techniques, and consequent numerous emails is terrible.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Aug 15, 2015

Hi Ms. Frogel,

I hope this finds you doing well. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. Your review was just published, and I wanted to reach out to you immediately to offer my personal assistance.

I keep a close eye on independent review sites like this because our number one goal is to ensure that our outstanding customers like yourself are completely satisfied. In fact, BioTrust has an A+ rating with the Better Business Bureau, a reflection to our commitment of excellent customer service. With that said, I am very sorry to hear about your experience, and I want to let you know that we’ll be doing everything we possibly can to make this right for you.

We welcome all customer feedback and testimonials, and while the majority of that is positive, we accept criticism with open arms as well. We are committed to excellence, and who better to tell us how to improve than our loyal customers.

Most importantly, I’m very sorry to hear about your experience with our products. Individual responses to dietary supplements (e.g., herbs, vitamins, nutrients), medications, and even foods can be as unique as one’s fingerprints. For instance, some folks are incredibly sensitive to caffeine whereas others have a much higher tolerance.

With that being said, I want you to know that we take adverse event reporting VERY seriously. At BioTRUST, we develop research-backed products with both effectiveness AND safety in mind. In fact, we work directly with a third-party medical doctor team, which reviews customer service logs and adverse events, to ensure best in class compliance and consumer safety.

Based on the content of your review, I have requested that a Customer Care Specialist reach out to you as soon as possible to file an adverse event form and collect additional information about your experience. If you would be so kind as to provide any additional information to this agent, it would be greatly appreciated.

In addition, you mentioned that you’ll be requesting a refund, and I want to assure you that you are protected by our 1-year money back guarantee. I do not see any records in our system of you contacting us for a refund. With that being said, when the agent reaches out to you to collect additional information about the adverse event, I have requested that s/he also discusses your refund/exchange options at that time as well. We want to ensure that you are completely taken care of.

If you would prefer to contact our Customer Service Department yourself, please feel free to do so:

(800) 766 – 5086
Support@BioTRUST.com

As I mentioned, we’ll be doing everything we can to take care of you. Along these lines, I also want to make myself available to you for additional coaching assistance. I know that you chose BioTRUST for a reason—to improve your health, body composition, and vitality—and I want you to know that I’ll be here for you every step of the way to guide you and support you on your journey. I’d love to get to know you better, learn about your goals, and better understand how I can help you. Please feel free to contact me directly at any time at tskwiat@BioTRUST.com

I’m here to help and happy to do so.

Sincerely,

Coach Tim
Director of Nutrition and Exercise

Helpful Review? 20 People Have Voted

Posted on Aug 19, 2015

Bad company to do business with

By Daniel Martin, Verified Reviewer

I ordered Leptiburn and was swamped with product. I had two unopened bottles and two in the packages that were sent by the company. I sent two bottles back and no refund. I called and asked why after I was sent a third bottle. I was informed they do not stop sending product unless you call and request a stop order. I asked about my refund and they said you have to request a refund and I said I am requesting one. After much back and forth they said I would get a refund minus shipping, and after three requests to stop sending me anything I was informed I must call back after each shipment arrives to get an RA number. I will not do business with this company again. They have no customer service and that makes you believe the whole company is crooked.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Aug 20, 2015

Hi Mr. Martin,

I hope this finds you in the best of health. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I just came across your review, and I wanted to reach out to you immediately to provide you with my personal assistance.

I keep a close eye on independent review sites like this because our number one goal is to ensure that our outstanding customers like yourself are completely satisfied. In fact, BioTRUST has an A+ rating with the Better Business Bureau, a reflection to our commitment of excellent customer service.

We welcome all customer feedback and testimonials, and while the majority of that is positive, we accept negative criticism with open arms as well. We are committed to excellence, and who better to tell us how to improve than our loyal customers.

With that said, I am very sorry to hear about your experience, and it really troubles me to know that you have been left with such a bad taste in your mouth. Along those lines, I want to let you know that we’ll be doing everything we possibly can to make this right for you.

I have forwarded your comments to our Customer Service department for review, and I have requested that your subscription be cancelled and that you be refunded for any products that you have returned. In reviewing your order history, it appears that when you placed our order for LeptiBURN back in March, you elected our Ship-N-Save option, which is an optional monthly subscription program provides customers with 15 percent off and free shipping. As mentioned, I have requested that this subscription be cancelled immediately.

With regard to the refunds, the details of the process can be found on the BioTRUST website. It is important that customers who are requesting a refund contact our Customer Service department to obtain a Return Merchandise Authorization (RMA) number. This is because returned product gets sent back to our distribution center, and the RMA number is the means by which the folks there can request that we process the refund for the appropriate customer. In other words, the RMA is a very important identification code to ensure that your refund is processed accurately and efficiently. I am working with Customer Service now to make sure that your refund s processed as per your request.

With all of that being said, I know that you came to us for a reason, Mr. Martin, and that’s to improve your health, body composition, and performance. Along those lines, I want you to know that I’m here for you, and I will be every step of the way to guide and encourage you on your journey. With that in mind, please feel free to contact me directly at your convenience at tskwiat@BioTRUST.com. I’ll be happy to do everything I can to help you achieve your body transformation goals. We’re here to help and happy to do so.

My best,

Coach Tim

Director of Nutrition and Exercise

Helpful Review? 23 People Have Voted

Posted on Sep 1, 2015

Don't Waste your money.

By Annie de la Garza , Albuquerque NM

I am very disappointed with this product. I read the testimonials and listened to the oh so boring 25 minute video with great hopes that this might really be valid and work. Well, like all other scams and false promises it isn't worth the money or time because it does not produce results. My husband and I both have not lost even 1/4 inch of body fat. What a bummer, we both really wanted something that would truly be valid and work.

Save your money.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Sep 1, 2015

Hello Ms. de la Garza,

I hope that this finds you doing well and in the best of health. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I just came across your recent review, and I wanted to follow up with you immediately to offer my personal assistance. After all, I know you chose BioTRUST for a reason, and our ultimate goal is to help you achieve yours.

With that being said, I'm very sorry to hear that you are not completely satisfied up to this point. Customer satisfaction is our top priority, and I'm going to do everything I can to help you and take complete care of you.

First, I do want to remind you that our customers are completely protected by our one-year money back guarantee. While our products are created to work and are based on extensive amounts of peer-reviewed research, if for any reason at all you are not completely happy with your purchase, just let us know and we will issue a prompt and courteous refund even on empty bottles. Please feel free to contact our Customer Service department at your convenience to discuss your options:

(800) 766 - 5086
Support@BioTRUST.com

With that being said, as a Nutrition and Exercise Coach, I want you to know that I'll be here for you every step of the way of your journey to guide, support, and encourage you and your husband on your respective body transformation journeys. I encourage you to reach out to me directly (tskwiat@BioTRUST.com) at your earliest convenience so that I can help you get moving in the desired direction.

If possible, I'd like to learn a little bit more about the supplement(s) that you've been using and how long you've been using it/them. Along those lines, for folks interested in weight loss, we generally recommend using the products for 60 - 90 days to fully assess their effectiveness. This is a time frame that aligns with the scientific research demonstrating the effectiveness (i.e., statistically significantly results) of the products' ingredients. That's not to say that measurable results can't and aren't noticed sooner; however, we're a science-driven company and tend to side with the research.

That said, when used consistently and as directed, we guarantee your results. That's why we stand behind our products with our guarantee.

We do emphasize a lifestyle-based approach to improving health, body composition, and performance, and along these lines, I'd also like to learn more about your nutrition behaviors and physical activity patterns, as well as stress management, sleep hygiene, and hydration. Simply put, Ms. de la Garza, I look forward to learning more about you and helping you achieve your goals, and I'm excited to hear from you soon!

My best,

Tim Skwiat
Nutrition and Exercise Coach

Helpful Review? 21 People Have Voted

Posted on Sep 2, 2015

Bio Trust Low Carb

By Paula , Virginia Beach, VA

I have been searching for a protein powder without artificial sweeteners that tastes good for a very long time. After reading many positive reviews for the Bio Trust Low Carb I decided to try it. It did not taste good at all. I was very disappointed and couldn't even finish my protein shake. (I tried the vanilla cream and added blueberries and bananas.) It had a very strong taste that was not pleasing at all. I wish companies had single serve packets that you can try before you buy the big container. It was a costly mistake.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Sep 3, 2015

Hi Paula,

I hope this finds you doing well. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I just came across your review, and I wanted to follow up with you immediately to provide you with my personal assistance.

I am very sorry to hear that you are not completely satisfied with BioTRUST Low Carb. In fact, I'm quite surprised that you didn't enjoy it. I personally love it (and use it daily), and as you mentioned, many folks have shared similar feedback. For instance, on page on our website, you can find over 600 positive reviews from various customers. (I apologize that I can't share the link on this page, but I'll be happy to forward to you via e-mail).

With that being said, all that matters to us is making sure that you're completely satisfied, and with that in mind, I want to do everything I can to make sure that you're completely taken care of. First, I want to remind you that, like all of our customers, you're completely protected by our industry-best 1-year money back guarantee. If you're not completely satisfied with your purchase, just let us know, and we'll issue a prompt and courteous refund.

Because of the limited information I have (i.e., only your first name), I wasn't able to accurately locate you in our system records. With that in mind, could you please either reach out to me (tskwiat@BioTRUST.com) or our Customer Service department so that we can assist you with a refund or exchange? Our Customer Service team can be reached by phone or e-mail:

(800) 766 - 5086
Support@BioTRUST.com

If you don't mind me asking, Paula, did you happen to let your BioTRUST Low Carb shake sit for an extended period of time after making it? I only ask because (as noted in the recommended use on the label) we suggest drinking your BioTRUST Low Carb shakes within about 10 minutes of preparation. The reasoning behind this is that the addition of liquid will allow the powerful digestive enzyme blend ProHydrolase® to begin breaking down the protein, which causes the finished beverage to become bitter over time.

Generally speaking, I have noticed this take effect after around 30 - 60 minutes, and I wonder if that might be the case in this instance also. If so, would you consider trying it again without letting it sit quite as long?

With all of that being said, please feel free to reach out to me or our Customer Service team at your convenience, Paula. We look forward to hearing from you, and we look forward to doing everything we can to make this right for you. Thank you!

Sincerely,

Tim Skwiat
Director of Nutrition and Exercise

Helpful Review? 19 People Have Voted

Posted on Oct 1, 2015

1 year return

By Phyllis , Hampstead, MD

I requested a refund via emails as required and waited thee weeks with only an automated assignment of a number. I then tried to call the 800-number listed for customer service. It was some number that wasn't answered by BioTrust and asked for a pin number which I didn't have. I only purchased the product because I could have sworn on the video they said it was FDA approved.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Oct 2, 2015

Hi Phyllis,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. First and foremost, I want you to know that I'm going to do everything I possibly can to help you and make sure that you're completely taken care of.

You are absolutely right; our customers are protected by our one-year money back guarantee, which entitles you to a refund or exchange. (Specific details can be found on our website.) For a refund, we request that customer call or e-mail our Customer Service Department to obtain a Return Merchandise Authorization (RMA) number. This RMA number is really important because, when you return your products, they are sent to our distribution center. This RMA number then allows the folks at the distribution center to verify your specific return, which in turn allows us to process your refund.

For reference, the following are the best ways to get in touch with our Customer Service Department:

Support@BioTRUST.com

(800) 766 - 5086

From what you're describing, I wonder if somehow you might have had the wrong number for our Customer Service. Unlike many companies that outsource customer service to a third-party vendor, we have an in-house Customer Service Team, which has an A+ rating with the Better Business Bureau.

If you would like to contact me directly, please feel free to do so at tskwiat@BioTRUST.com. I'll be happy to put you in direct contact with one of our Customer Care Specialists so that we can resolve this issue quickly and to your complete satisfaction.

Speaking to your last statement, I do want to confirm that BioTRUST Nutrition is FDA registered and internally audited by the NSF, an organization that sets the highest standards for safety and quality in the dietary supplement industry. We only work with the highest-tier manufacturers that strictly follow Good Manufacturing Practices (cGMP) requirements for dietary supplement and food manufacturing. Our manufacturers are FDA-registered and inspected, and they are registered with the most trusted names in food quality and safety (e.g., NSF).

With that being said, the FDA does not certify/approve dietary supplements. However, the FDA regulates both dietary ingredients and finished dietary supplements, including those distributed by BioTRUSt Nutrition. Accordingly, BioTRUST Nutrition and all of our products must meet all requirements of the Dietary Supplement Health and Education Act (DSHEA) and FDA regulations.

For instance, under DSHEA, the United States government defines dietary supplements as a subset of foods, not drugs. Accordingly, dietary supplement companies like BioTRUST Nutrition and its products are subject to FDA oversight.

With all of that said, Phyllis, please feel free to contact me or our Customer Service Team at your earliest convenience. I ensure you that you will be taken care of swiftly and to your complete satisfaction. I look forward to hearing from you soon.

My best,

Coach Tim

Helpful Review? 32 People Have Voted

Posted on Nov 1, 2015

LeptiBurn does not work

By Laurie Jacobsen, St. Paul, MN, Verified Reviewer

I purchased several bottles of LeptiBurn from Biotrust. It did not work. I called to tell them, and they talked me into giving them more time. Well, it still didn't work. And then time slipped passed me and it's now past their warranty period.

They said they'd put a note in my file, but they must not have. They would not refund the money.

Don't waste your money on this. Save your money, eat well, get your exercise and get your sleep. Check with your doctor for assistance if needed.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Nov 2, 2015

Hi Laurie,

I hope this finds you in the best of spirits and health. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I am very sorry to hear that you are not completely satisfied, and I'll do everything I can to take care of you. Ultimately, it's our goal to help you achieve yours, and we are also committed to providing our outstanding customers like yourself with world-class customer service.

In general, we encourage folks to give our premium, research-backed supplements (like LeptiBURN) an honest chance to work by taking it as recommended for at least 60 - 90 days. Like all BioTRUST supplements, LeptiBURN is made with the highest quality, most effective ingredients, but no product will work miracles overnight. Along those lines, LeptiBURN is designed to work best when combined with a caloric deficit (i.e., reduced-calorie intake, regular physical activity) to help promote optimal fat loss.

In other words, LeptiBURN helps make a solid weight loss program markedly more effective by counteracting weight loss plateaus and declining leptin levels common with weight-loss diets. What’s more, LeptiBURN promotes increased metabolic rate and fat burning, decreased appetite, and improved feelings of wellbeing.

That said, studies on the individual ingredients in LeptiBURN demonstrate acute (i.e., within hours and days) increases in metabolic rate and fat burning, and research shows that can add up to significant reductions in body weight, body fat percentage, and waist circumference in as little as 4 weeks. What’s more, studies suggests more profound health, weight management, and wellbeing benefits with more prolonged, consistent use (e.g., 8 weeks). More acutely, LeptiBURN users report improvements in energy levels and feelings of wellbeing and reductions in appetite.

However, as individuals vary so too may their results, and that's precisely why all of our customers—including YOU—are completely protected by our One-Year Money-Back Guarantee. So, folks can use the product as recommended (e.g., for 90 days, along with good nutrition habits and regular physical activity), and if they find that it's not right for them, there's still plenty of time to take advantage of the One-Year Guarantee.

With that said, we completely understand how time can slip by, and more importantly, I am very sorry to hear that we did not take the appropriate steps to follow up with you as you were assured. Please accept my most sincere apologies. Along those lines, I want to ensure you that we will do everything we can to take care of you and ensure your complete satisfaction.

With that in mind, I want you to know that we will provide you with a FULL REFUND for your entire purchase. Also, to make sure this is as seamless as possible, there is NO NEED TO RETURN any empty or unused bottles. Please do with them as you wish.

With all of that being said, because of the limited amount of information that you've left, can you please contact me directly at tskwiat@biotrust.com so that I can verify your account information? We have thoroughly searched our system for a customer profile that matches the information that you've provided (e.g., first name, city, state); however, it would be immensely helpful if you would be so kind as to provide confirmation of your full name, e-mail address, order number, etc., so that we can ensure your refund.

Also, I know that you came to us for a reason, Laurie, and I want you to know that I'd also like to make myself available to you for free nutrition and exercise coaching. I want to ensure you that I'll be here for you every step of your journey to provide guidance, accountability, and support. If there's anything that I can do for you, please do not hesitate to let me know.

I look forward to hearing from you soon, Laurie, and we greatly appreciate the opportunity to make this right for you.

Sincerely,

Coach Tim

Helpful Review? 15 People Have Voted

Posted on Nov 4, 2015

Poor Customer Service

By Dot, Pllano, Tx, Verified Reviewer

On 10-21-15 I started to place an order. During the process, I changed my mind and decided not to order at that time. I tried to backtrack and thought I was successful in making the order not go thru. Later that day I received a confirmation receipt for my order. I immediately tried to email a cancellation too the email address sited on the receipt. This email did not work. I went to the web to try and find another email address. No matter how I wrote it, thinking it might be case sensitive, the email listed DID NOT WORK. After wasting an hour on that, I called the phone number on the receipt and spoke to Chris in Colorado.

I explained my dilemma​ to Chris and said I just wanted TO CANCEL THE ORDER! Chris gave me a variety of reasons why this would probably be impossible at this time, tried to make me other deals, and finally ended by saying he'd email the shipping department. He assured me that he'd get back to me later that day to tell me how it ended up.

Over a day later, after NOT hearing back from Chris, I replied to the receipt email. Again I explained that I wanted to cancel the order. In under 5 minutes, I got a standard reply stating that it would be looked into and I'd be gotten back to within 24 hours.

That night, over 30 hours after speaking with Chris, I received a standard notice that my order had been shipped.

Finally, on 10-25-15, 4 days after talking to Chris, I got an email from him. By now I had had 6 other promotions emailed to me, but no answers to my question about cancellation. Chris offered to let me keep the product for 50% off or I could return it all for a full refund.

Within one more minute, I had a survey request in regards to CUSTOMER SERVICE. Needless to say, I did not respond at that time.

It is now 10-28-15. I have had 7 more emails in regards to selling me more product and/or responding to surveys. I have not received the product nor have I had what I consider a descent response from customer service. I could not be more disappointed.

If their customer service is any indication of how good the product is, I certainly would not recommend it.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Nov 4, 2015

Hi Dot,

I hope that this greets you in the best of spirits. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTRUST Nutrition. I am very sorry to hear about your experience and to learn that you are not completely satisfied with the ordering process and the service you've received thus far.

You see, I keep close tabs on review sites like this precisely for the reason that we want to ensure that our amazing customers like yourself have an overwhelmingly positive experience and received world-class customer service. It disheartens me to hear about anything less than the best.

With that in mind, I want you to know that I'm going to do everything I possibly can to make things right for you, and I want to start by offering my personal e-mail address (tskwiat@biotrust.com) so that you can reach out to me at any time with any additional questions, comments, or feedback. I know that you chose BioTRUST for a reason, and I want you to know that we'll be here for you every step of your journey to provide you with guidance, support, accountability, and encouragement.

We welcome customer feedback with open arms, and while the overwhelming majority of that is positive (e.g., customers telling us about fantastic results), we accept criticism just the same. Who better to tell us how we’re doing than our outstanding customers like yourself. With that in mind, I have shared your review with the appropriate parties, including Customer Service, for additional consideration.

As the customer service representative with whom you spoke did explain, orders are processed immediately. As you can imagine, the vast majority of folks are quite excited to receive their orders and promote their health and wellness. As a result, there is very little time after an order is placed to make modifications. In the event that a customer makes a mistake in placing his/her order and it can't be caught before going to the shipping department, we do everything we can to provide our customers with additional options.

For instance, you are completely protected by our one-year money back guarantee, and upon receiving your shipment if you still do not want the product, you can simply ship it back (with the appropriate RMA number) and get a complete refund. Even better, as in your situation, you got to keep all of the products you ordered and get a 50 percent refund. Even if you're not completely satisfied after using the products—but I'm confident you will be—just let us know, and we'll be happy to refund you for the remainder of your order total.

With regard to the e-mails, we're really sorry to hear that you don't care to receive them. Most customers appreciate our daily newsletters, which provide money-savings coupons and free nutrition tips and health information. Along those lines, you are more than welcome to unsubscribe at any time. If you scroll down to the bottom of any of those e-mails, you'll have the option to manage your subscription. Alternatively, you can call or e-mail us at your convenience:

(800) 766 - 5086
Support@BioTRUST.com

With all of that said, please let me know how I can assist you, Dot. We are truly here to help and happy to do so, and it would be my absolute privilege to right this ship and restore your trust in BioTRUST.

Sincerely,

Coach Tim

Helpful Review? 23 People Have Voted

Posted on Nov 9, 2015

Product doesn't do what it says

By Darlena , Parsons WV

This product does not do what they say it is designed to do. I have done every thing they say and it has done nothing but make my Barrett Esophagus ten times worst. I will never buy another thing from this company.

They try to make you believe that it does work but it's all lies. Don't waste your money.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Nov 10, 2015

Hi Darlena,

I hope this finds you in the best of spirits. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition. I am very sorry to read your review and hear about your experiences using one of our products, and I want to do everything I can to help make this right for you. It's our goal to provide world-class customer service and make sure that our outstanding customers like yourself enjoy a completely positive all-around experience.

With that said, it is very important that I remind you that our products and the information that we provide are not intended to diagnose, treat, cure, or prevent any medical conditions (e.g., Barrett's Esophagus). Because we are not qualified to provide medical advice and/or answer medical-related questions, we urge folks who are taking prescription medications and/or being treated for medical conditions to consult with their physician prior to taking any new supplements.

That being said, we take adverse event reporting very seriously. At BioTrust, we develop research-backed products with both effectiveness AND safety in mind. In fact, we work directly with a third-party medical doctor team, which reviews customer service logs and adverse events, to ensure best in class compliance and consumer safety.

Along those lines, I want to ensure that one of our Customer Care Specialists collects all of the information relevant to your case so that it is appropriately documented and reviewed. Because of the limited amount of information provided (e.g., only a first name, city, and state), I am not sure that I'll be able to accurately locate you in our system. With that in mind, if you have not already, could you please contact our Customer Service department at your convenience:

(800) 766 - 5086

Support@BioTrust.com

Alternatively, you are more than welcome to contact me directly at my personal e-mail address at tskwiat@BioTrust.com.

I also want you to know that all of our customers are protected by our one-year money-back guarantee. We want you to be completely satisfied with your purchase, and if you are not, then we will cheerfully refund your money or exchange for another of our premium products.

While I'm not exactly sure to which product you're referring and while it's important to remember that supplements like ours are not intended to treat, cure, or prevent medical conditions, I do want you to know that my teammates and I are here for you, Darlena. Please contact us at your earliest convenience so that we may do everything we possibly can to make this right for you.

I look forward to hearing from you soon!

My best,

Coach Tim

Helpful Review? 17 People Have Voted

Posted on Jan 17, 2016

Don't work as promised

By George , Seattle, WA

This is a simple review. My experience with their product is that it does not deliver what is promised. It is also over priced by about a factor of 4. And the constant upselling and spam emails from them just cluttered up my life.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Jan 18, 2016

Hi George,

I hope this finds you doing well and in the best of health. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition.

I keep a close eye on review websites like this in an effort to ensure that our outstanding customers like yourself enjoy a completely positive all-around experience. It’s our goal to provide our customers with world-class customer service, which has earned BioTrust an A+ rating with the Better Business Bureau.

With that being said, I am remiss to hear that your expectations were not met with the BioTrust supplements in which you invested. It's our goal to produce the world's purest, most effective supplements that are bigger, badder, and better than anything else on the market. All of our products are based on the most recent, best available science, and we only use ingredients in the precise amounts that have been demonstrated in research on real humans just like you to be markedly effective and safe.

With that being said, I want to do everything I possibly can to make sure that you're completely taken care of. As a nutrition coach—available directly to help you achieve your health and fitness goals—I would be curious to learn more about your expectations of the products you used and how you measured your progress along the way.

For starters, it may be helpful to know which products you were using to support your health and fitness goals. What did you set out to accomplish using these products? How did you use them? What measurements did you take (e.g., blood chemistry profiles, scale weight, body composition, girth measurements, etc.)?

With regard to the pricing of our products, I’ll be happy to provide you some additional information that can help you and other customers explain why our premium, research-backed supplements are priced the way they are. For starters, there’s a HUGE quality control issue in the dietary supplement industry. The overwhelming majority of companies choose to cut corners in order to increase profit margins.

For instance, most companies don’t choose the best forms of ingredients nor do they provide them in efficacious amounts based on research on real humans like you and I. BioTrust only chooses the best ingredients and provides them in the amounts and forms that science has demonstrated to be effective.

We perform extensive raw ingredient and finished product testing to ensure that the identity, purity, and potency of each ingredient in all of our products. Many companies don’t do this, and as a result, what’s on the label is not truly in the bottle. In addition, we conduct extensive contaminant testing using advanced laboratory techniques to ensure that our products exceed even the most stringent standards for contaminants (e.g., heavy metals, pesticide residue, solvents, bacteria, mold, etc.). Other companies do NOT do this, and subsequently, this raises tremendous concerns about what you’re truly putting into your body.

We only work with the highest-tier manufacturers, which all strictly follow the Good Manufacturing Practices (cGMP) for dietary supplement and food manufacturing. Using only the best GMP-certified manufacturers ensure that our products are accurately labeled, are free from contaminants (e.g., bacteria, pesticides, glass, etc.), and have been manufactured to ensure identity, purity, strength, and composition. I can’t begin to tell you how many companies use manufacturers that are not GMP compliant or cut corners here in order to save money. In fact, we audit all manufacturers before and during our work with them, and we have had to turn down relationships with many of them due to the fact that they did NOT meet our extensive quality criteria.

Lastly, while the scientific data on each product’s ingredients provides convincing evidence of their effectiveness and thousands of customers can attest to each product’s real-world application, testing the products in a manner like this further demonstrates product safety and efficacy. Although this is very rare in the industry and it is a very expensive, arduous process, we believe that it is a great service to our customers, and this is yet another example of putting the "TRUST" in BioTrust.

With all of that being said, we offer our great customers many opportunities to save money on our products. For instance, we regularly have e-mail and mail promotions whereby customers can save 15 – 20 percent (or more) on their orders. We also offer special discounts on bundles (e.g., 3- and 6-bottle bundles) of products, as well as discounted rates when customers choose our Ship-N-Save option. All of these are efforts to help provide even more value to our customers.

As you can see, we’re very passionate about what we do and helping great folks like yourself, George. That’s why I’m so sorry to hear that your expectations weren’t met and why I’d like to do everything I can to help you. You see, we use these products ourselves, we share them with our family and friends, and we wholeheartedly recommend them to our clients.

With regard to e-mail, we sincerely appreciate your feedback, and I’m sorry to hear that you don’t enjoy receiving health and nutrition tips on a regular basis. The overwhelming majority of our subscribers appreciate the information, but we understand that it’s not for everyone. That’s why you’re more than welcome to unsubscribe or reduce the volume of e-mails (e.g., 2 days per week) at any time. You can do this by visiting the Customer Support page on our website or by using the links at the bottom of any e-mail that we send out.

As far as the recommended upsells, we greatly appreciate your feedback on that as well. Again, most customers greatly appreciate the suggestions, as they may not be familiar with our entire product line. Further, these recommendations are complimentary products that other customers have chosen with similar goals/purchases. You’re never obligated to choose any additional products; however, we feel that it again offers our customers even more value by helping them better understand how synergistic products may further enhance their health and body composition.

That being said, you are completely protected by our one-year money-back guarantee, and our Customer Service team will be happy to assist you with an exchange or return. Based on the information provided (e.g., first name, location), we cannot confirm your account in our system. If you would be so kind as to follow up with me directly and provide a little bit more information (e.g., last name, order number), that would be incredibly helpful in making sure that you’re taken care of. Also, our Customer Service Team can be reached by phone, e-mail, or through our website (BioTrust.com):

800-766-5086
Support@BioTrust.com

I'd also like to make myself personally available to you for additional assistance, and you can contact me directly at tskwiat@BioTrust.com. I'll be happy to assist you with any questions that you have, as well as arrange for a Customer Care Specialist to reach out to you at a time that is convenient for you. Likewise, I will also be glad to help you in any way that I can in achieving your health and fitness goals. After all, our ultimate goal is to help you achieve yours.

With all that said, I look forward to hearing from you soon, George. Please let me know how I may be of further assistance.

Thank you,

Coach Tim

Helpful Review? 15 People Have Voted

Posted on Feb 3, 2016

Over Charged

By Carina Villafana , California

Please be very careful when ordering BioTrust! As I was placing my order of three bottles of Belly Trim XP, they offered me a better deal for six bottles at the price of $29.00 each. Being vulnerable and desperate to loose the weight, I took the deal. They continue to offer me other products along the way. Thank God I declined. Suddenly, I received an email with a receipt of $309.95, when my order was only suppose to be the six bottles for $29.00 each, totaling $174.00. I emailed BioTrust immediately to inform them there was an error in my order. My credit card was charged $309.95 right away. Since I ordered very late at night, their customer service was closed. In the morning I received a very long email about options, but unfortunately my order was already processed and has shipped.

I am very disappointed in BioTrust for these reasons:

1) I feel they are taking advantage of the over-weight population. In other words, vulnerable fat people like me that are desperate to loose weight.

2) They do not give you the option to review your order before submitting, they just send you a receipt with charges.

3) I should have read other reviews before ordering.

Good luck, but I will not recommend it. I did not have an opportunity to try the product, but just by placing the order I was disappointed on how they want to take advantage of people. Company should not be called BioTRUST.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Feb 4, 2016

Hi Carina,

I hope this finds you in the best of spirits! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition. First and foremost, please accept my most sincere apologies for not responding and reaching out to you sooner. Although your review is dated 16 Jan 2016, it was just published yesterday (4 Feb 2016).

I keep a close eye on review websites like this in an effort to ensure that our outstanding customers like yourself enjoy a completely positive all-around experience. It’s our goal to provide our customers with world-class customer service, which has earned BioTrust an A+ rating with the Better Business Bureau.

With that in mind, I’m terribly sorry to hear that we got off on the wrong foot, and I want to do everything I can to help make this right for you. First, I’d like to offer to send you a complimentary three-month supply of the products of your choose—completely free of charge. After all, I know that you came to us for a reason, and we truly want to help you improve your health and body composition.

Along those lines, I want you to try our research-backed supplements so that you can experience them for yourself. Also, I want to make myself personally available to you as your Nutrition and Exercise Coach. I’ll be here to provide you guidance, accountability, and support every step of your journey. Can you please reach out to me at your convenience at tskwiat@biotrust.com?

To speak briefly to your experiences about the ordering process, I do apologize if you found this to be confusing. As you now understand, the 6 bottle for $29/each deal was not intended to replace your initial 3-bottle order; rather, it is an additional heavily discounted bundle that we provide our customers as a courtesy stock-up option. After all, all of our products are backed by a one-year money back guarantee. So, if you achieved your fat loss goal after three months, you could return the remaining six bottles, and we’d cheerfully provide you a refund. In fact, we’d celebrate with you in achieving your goal!

With all of that being said, I do want you to know that your feedback is of tremendous value to us. I greatly appreciate you taking the time to share your personal insight. At BioTrust, we strive for excellence in all aspects of business, and it is our goal to do everything we do with integrity. Feedback like yours can help us enrich the customer experience; thank you, Carina.

I look forward to hearing from you soon, and more importantly, I look forward to helping you be the best version of you!

My best,

Coach Tim

Helpful Review? 24 People Have Voted

Posted on Mar 19, 2016

Another Recurring Billing Complaint

By Mike E., New York, NY, Verified Reviewer

Ordered a promotion for BrainBright, Free for 4.95 shipping. After reading the reviews, the biggest complaint was their billing practices. So I deliberately placed the order with a used up Visa cash card with only $6 left on it. When I ordered I made sure to look for any opt-in/out links for automatic reordering. Made triple sure I wasn't getting involved in any product clubs, where they endlessly mail you stuff and automatically bill you. Sure enough. Biotrust has been trying to bill that empty card $39 for months now.

The product really didn't do anything for me, but that's beside the point. These companies piss people off with their shady billing practices. Opt-OUT should be the no-action required default setting. Opt-in should be a big obvious link saying 'Yes. Send me refills automatically every month'. But it's the other way around. You are automatically opted-in for reorders, and it's up to you to know enough to look for the buried or hard to find opt-out link.

But it's no accident they don't do it that way. They're making thousands on unwanted reorders.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Mar 21, 2016

Hi Mike E.,

I hope this finds you doing well. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition.

First off, please accept our apologies for the tardiness in responding to your review. While it is dated 14 MAR, I just received notification of its publication. This is very important to us because at BioTrust it is our goal to provide our customers with world-class customer service as is evidenced by our A+ rating with the Better Business Bureau.

With that being said, we greatly appreciate you taking the time to share your feedback about your personal experiences; we are very sorry to learn that it has been anything short of superb and did not match our intention of providing you the best products and service.

At BioTrust, we strive for excellence in all that we do, and it’s our goal to build our brand on integrity, trust, and compassion. We truly appreciate our loyal and outstanding customers like yourself, and it’s our goal to provide a completely positive all-around experience for you. Along those lines, we value all feedback and welcome it with open arms, and while the overwhelming majority of that is positive, we accept constructive criticism just the same. Who better to tell us how we’re doing than our customers.

With that being said, it's important to note that BioTrust does not require auto-shipments/subscriptions nor does BioTrust charge customers for anything that was not selected by the customer during the checkout process. During the checkout process, we do provide customers the option of a monthly subscription—which involves significant per order savings and free shipping—but that is completely optional, and the customer is more than welcome to decline that option. What's more, customers can cancel/reschedule their subscription at any time by contacting our Customer Service Department:

BioTrust.com (Support Tab)
Support@BioTrust.com
(800) 766 - 5086

With that in mind, if you do believe that you were wrongfully charged, I want to make this right for you, and I want to make sure that we refund you completely. Please contact me at tskwiat@biotrust.com so that I can make sure that you're completely taken care of.

The same goes for any and all customers, who are always protected by our industry-best one-year money-back guarantee. While monthly subscriptions are based on the program the customer chooses, if a customer feels that s/he overlooked this and did not intend to subscribe to the auto-ship program, then we will cheerfully refund the customer and allow him/her to keep any additional product received. Again, it's our goal to help enrich and enhance the lives of our customers; not detract from them.

With regard to the product itself, I'm very sorry to learn that it did not meet your expectations. There is an extensive body of peer-reviewed research demonstrating the safety and efficacy of the ingredients in the Brain Bright formula, and they are provided in efficacious doses.

In addition to the robust research on each of the ingredients demonstrating their efficacy and safety, we have also conducted a collection of randomized, crossover studies on the finished product itself. Researchers from the University of Tampa found that after supplementation with Brain Bright (for just one week), participants improved concentration and accuracy on tests for short-term memory by 240 percent (compared to placebo). What’s more, supplementation with Brain Bright also significantly improved performance on tests for reaction time, processing speed, and attention.

With that said, as individuals vary, so too do results. Along those lines, we do recommend that folks experiment with taking 1 - 2 tablets at a time to see what works best for him/her. Personally, I use 2 tablets at once on a daily basis to garner both the acute (e.g., focus, attention) and long-term (e.g., cognitive health) benefits.

With all of that said, I am very sorry to hear that you're not completely satisfied, and I want to do everything I can to assist you. Please do not hesitate to contact me at tskwiat@biotrust.com so that I can help make this right for you.

Thank you,

Tim Skwiat

Helpful Review? 31 People Have Voted

Posted on Apr 15, 2016

BioTrust Belly Trim XP - Can they be Trusted?

By Jeff, Lubbock, TX, Verified Reviewer

Very long video marketing sales pitch, which was very convincing and the upselling is very heavy. I ended up paying over $200 for six bottles. I've been taking four pills a day for two months straight with the occasional missed or forgotten moments and I have not lost a single pound. I'm eating healthier, buying much more organic and better made food, and staying away from high fructose corn syrup (the main cause for America's obesity and that's what cancer feeds on the most). I'm walking more for exercise. I have a desk job and sit most of the day.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Apr 16, 2016

Hi Jeff,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition. Thank you very much for sharing your input. We value all customer feedback, as it's our goal to provide you with world-class customer service and an overwhelming positive experience overall. Along those lines, it's also our ultimate goal to help you achieve yours, and I hope that you will allow me the opportunity to accompany on your journey as your own personal nutrition and exercise coach.

You mentioned that you've been taking BellyTrim XP for two months as well as making better food choices. That's fantastic that you've made such significant strides toward improving your nutrition; great job! Although you've cited no change on the scale, I wonder if you've noticed any improvements in any other areas of your life (e.g., better feelings of wellbeing, energy levels, sleep quality, focus/concentration, etc.). I've often found that we have a tendency to beat ourselves up because we think we’re not making progress. Yet, the truth is, in almost every case, we’re making tons of progress. We just haven’t tracked it, and so we don’t realize it.

With that in mind, I wonder if you've monitored any other variables (e.g., anthropometrics, girth measurements, body fat percentage)? When looking at the wealth of research on the primary ingredients in BellyTrim XP (i.e., conjugated linoleic acid, CLA), CLA has consistently been shown to improve body composition (i.e., increase lean body mass, decrease body fat). What's interesting is that these improvements in body composition are not always followed by net changes in body mass.

In other words, if one is only using the scale to measure objective outcomes, s/he may be missing out on progress. In the overall scheme of things, while most folks have their eyes set on the scale (i.e., body weight, net body mass), what seems to be far more important than scale weight is body composition (i.e., percentage body fat). However, if one is only using the scale (and not assessing body fat percentage and/or taking girth measurements), then fat loss and muscle gain cannot be accurately tracked. It's completely possible for someone to be "normal" weight and overfat (which has very serious implications for health risks). Likewise, it's possible for someone to be "fat and fit." In other words, it's possible for someone to be "overweight" (by BMI standards) yet have excellent metabolic health and reduced disease risk.

With all of that being said, I sense that your goal is weight loss, and while there may be some (currently undetected) changes in body composition already present, I want to make myself available to you for direct coaching assistance in achieving your goals. I invite you to contact me directly at tskwiat@biotrust.com so that I can learn more about you and we can get the coaching process started.

I do want to remind you that you're protected by our one-year money-back guarantee. If for any reason you're not completely satisfied, just let our customer service team know and we'll cheerfully issue you a refund even for unused bottles.

With regard to the ordering process, we do provide customers with the option of purchasing additional bottles or products at heavily discounted prices. However, any additional purchases are completely optional; we simply extend these offers in order to provide our customers with the best possible value.

I look forward to hearing from you, Jeff. Keep up the great work!

My best,

Coach Tim

Helpful Review? 15 People Have Voted

Posted on Apr 24, 2016

Emails

By Lynn Bunting, Hockley, TX, Verified Reviewer

They are absolutely killing me on emails. I bought a product from them and I didn't even have the product yet and got an email saying it's been so long since we have heard from you. AND they want to sell you other products. If I wanted more products I would have ordered them. And they do this to preserve brain cells. I don't want more info. STOP already.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Apr 30, 2016

Hi Lynn,

I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition. First and foremost, on behalf of Josh, Joel, and the entire BioTrust Team, I would like to thank you for your recent order and welcome you to the BioTrust family! We greatly appreciate our outstanding customers such as yourself, and we want nothing more to ensure that you enjoy a positive experience complete with world-class customer service.

With that in mind, I'm very sorry to learn that you are not enjoying the daily newsletters that you've been receiving. Our goal is to provide our valued subscribers with practical evidence-based health and nutrition information that they can put to use to help them achieve their health and fitness goals. We also send out newsletters with money-savings coupons for our customers as a token of our appreciation for their support.

With that being said, you are more than welcome to opt out and stop receiving newsletters, you are welcome to unsubscribe at any time. There is a link at the bottom of every newsletter that you can click on to "manage e-mail subscriptions," including the option to stop receiving e-mails entirely. You can also opt out by using the Support page on our website and select "Unsubscribe" from the drop-down menu.

That said, we also provide customers the option of receiving less frequent e-mails (e.g., twice per week). If you are interested in still receiving valuable health and nutrition information and details about special promotions, just let us know, and we'll be happy to add you to the appropriate list. If there is anything further that I can do to assist you, please don't hesitate to contact me directly at tskwiat@biotrust.com. We're here to help and happy to do so.

Sincerely,

Coach Tim

Helpful Review? 13 People Have Voted

Posted on Sep 23, 2016

Great Product - Bad Customer Service

By Kathy, Wesley Chapel, FL, Verified Reviewer

I absolutely loved taking their products - Bellytrim, Metabo 379, LeptiBurn, I-C 5 and Brain Bright. I took them for almost 10 months and really saw results. I had ship-n-save on all the products, however, I had problems with this method for at least 8 of the 10 months that I was a customer. I originally started with Brain Bright and added the other products. Instead of combining my shipments so they would come at the same time each month, which I requested, it kept getting messed up. I'd have to call each month, for months, complaining about it. They were very nice, most of the time, and their compensation was great, but I agreed to use the ship-n-save because of the convenience and it became very inconvenient having to call each month. Finally in June, I called and spoke to a very unpleasant, and I felt rude, customer service representative and I told her I was done and to cancel everything. I had started keeping my empty bottles in February and ended up returning them and took advantage of their 100% Satisfaction Guarantee. I actually felt bad about doing this, but I work in public relations and understand the importance of good customer service. It got to the point that it was more of an aggravation, as well as extremely frustrating, to have to call each month. I do, however, miss their products, and have actually put on weight and inches since I've stopped taking them. Should they get their customer service problems corrected, I may return to using the products again.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Sep 29, 2016

Hi Kathy,

I hope that this finds you doing well. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition, as well as a member of the BioTrust Science Team. While I am very glad to hear that you have grown so fond of our products and experienced such great success using them, I am saddened to hear that you were not equally pleased with our customer service.

At BioTrust, it's our goal to create and provide the highest quality, most effective, research-backed products to help support our customers' health and wellness goals as well as provide our customers world-class customer service. To learn that your experiences were anything short of this is very disappointing.

Rest assured, I have forwarded your complaint to our customer service management team, which will thoroughly review your case. To briefly address your concern about the ship-n-save (SNS) program, the monthly shipments are automatically scheduled to ship on the same day the following month and each order is treated separately (if you have multiple SNS orders). That's not to say that you can't request for them to be combined. However, as you experienced, this process must be conducted manually (e.g., email, phone).

With that being said, your feedback is tremendously valuable, and we're constantly striving to improve the customer experience. As I mentioned, your feedback is taken very seriously and your case will be thoroughly reviewed. Hopefully we can use your experiences to benefit others in the future. Most disappointing to me, however, is that you believe that you were not treated with the extremely high level of courtesy that we demand from our employees. Again, this will all be reviewed and action will be taken if appropriate.

Simply put, Kathy, we want you back as a customer, and I want to do everything I can personally to take care of you. If you would be so kind as to contact me directly at tskwiat@biotrust.com, I'd like for you to let me know what we can do to make things right. Further, I'd like to make myself available to you for any issues or questions that you have moving forward. You can consider me your personal concierge, if you like. :)

I look forward to hearing from you, Kathy, and I greatly appreciate the opportunity to assist you and to help you get back on track with your health and wellness goals.

My best,

Tim

Helpful Review? 28 People Have Voted

Posted on Oct 22, 2016

BioTrust is not to be trusted - shady business in my opinion

By Roy, Hurst, TX, Verified Reviewer

I was told 3 - 6 business days for delivery and the package was held up due to them placing an unreadable shipping label, according to the FedEX exception report. This delayed the shipping by one day, making it where I would get the package 11 days after ordering (Including weekends) and 7 business days after I placed the order.

I was also supposed to get access to 2 free eBook for healthy recipes which I never got even after requesting that someone please send me the links or whatever for instant download.

I got a reply back on my dissatisfaction of the delivery time and got a most insincere response and they threw in some coupon to buy more product as if this was supposed to satisfy me.

The up-selling of even more product offers during checkout was so botched that I had to call them. The order never completed online, but it did go through.

All I can say is I have never done business with this type of lack luster customer service.

I do not recommend doing business with these folks. They only want your money, and probably for a product that doesn't even work anyway.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Oct 22, 2016

Hi Roy,

I hope this finds you doing well. My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition as well as a member of the BioTrust Science Team. I am very sorry to hear about your experience.

At BioTrust, our goal is to create natural, science-backed nutrition products that produce real results for our customers, as well as provide our customers with the world-class customer service that has earned us an A+ rating with the Better Business Bureau. To learn that you have received anything less than the best disturbs me.

Can you please contact me directly at tskwiat@biotrust.com at your convenience? I would like to personally assist you and do everything I possibly can to take care of you and make things right. I look very forward to hearing from you, Roy, and I greatly appreciate the opportunity to earn your trust.

My best,

Tim

Helpful Review? 29 People Have Voted

Posted on Nov 28, 2016

The BioTrust Experience

By John, Seattle, WA, Verified Reviewer

I think BioTrust probably has some good products but there is a big downside.

You go to their website after listening to one of their VERY long winded infomercials. You purchase the product you want and then you are barraged and insulted by multiple (and I do mean multiple!) upsells. Their products are on the expensive end of the supplement world. Chances are, when you pick a package of the supplement you choose, price is a limiting factor. BioTrust doesn't quite get that. They try to make you spend even more money and they ambush you to do it. No hint that you are about to be forced to endure their upsell barrage until AFTER you submit your credit card information. Then they don't give you a choice. You HAVE to sit through the assault in order to get to your final statement. The word "offensive" doesn't quite cover it. You are FORCED to sit through multiple (unwanted) upsells.

All that did for me was tell me where the true price point for their products SHOULD be -- anywhere from $5 to $15 per bottle less than what I just paid! In other words, I felt like I'd just been taken for a ride by a greasy internet scam. Aside from this upsell assault, what I also found really offensive was this: I bought a 3 bottle package. The six bottle package, while giving me a $5/bottle discount, was just too expensive. So, the upsell comes in and I'm forced to endure it. The upsell I'm offered is an extra 3 bottles at a steeply discounted rate. This discount, had I taken it, would have brought my total expenditure to EXACTLY the same as if I had bought the 6 bottle package in the first place. A package I rejected in the first place because of the price. Why in the world would I now spend up to that amount? There's a rational thought disconnect at BioTrust.

The thing is, there is an extremely easy fix for this. First, offer the products at an honest price. Don't make your customers think they've just been scammed. Second, think about your customer's perspective! Give the customer a choice, whether or not they want to hear other offers. If they say no, send them directly to checkout. They've already endured a very long and winding infomercial. Most are in no mood to be assaulted and insulted by multiple upsells.

One more thing about the absurdity of these upsells. If I've never tried the product before, why would I want to buy 6 months or more of it? The time to come back with better offers is a month or two AFTER the initial purchase. If the product works as advertised, you should have no problem making the sale.

As is, the online experience with BioTrust is HORRIBLE! Among the worst I've encountered online. It was bad enough to make me never want to go back.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Nov 28, 2016

Hi John,

Happy Holidays! I hope that this finds you doing well. My name is Tim Skwiat, I am the Director of Nutrition and Exercise with BioTrust Nutrition, and I am a member of the BioTrust Science Team.

First and foremost, I'd like to thank you very much for taking the time to share your honest feedback about your experiences ordering products on our website. We appreciate all customer input, including constructive criticism such as yours. Who better to tell us how we can improve than our trusty customers. Rest assured that your feedback will be passed along to the pertinent parties.

I completely understand that you take exception to the ordering process. However, the majority of our customers appreciate the opportunity to learn about our other products and to purchase additional products at a discounted rate.

With that being said, I know that you chose BioTrust for a reason, and while the ordering process may have left you with a sour taste in your mouth, I'd be curious to know if you've had the opportunity to try our products. Further, I'd like to make myself available to you moving forward as your personal nutrition and exercise coach. You can contact me directly at tskwiat@biotrust.com with any questions, concerns, or comments that you have. Believe me, it will not fall on deaf ears. I'm here to help and happy to do so. I look forward to hearing from you, John, and you can be sure I will do everything I can to help you achieve your health and fitness goals.

My best,

Tim

Helpful Review? 171 People Have Voted

Posted on Mar 14, 2017

One BioTrust product did not work for me

By Gary Kujawa, Florida, Verified Reviewer

I purchased BioTrust product called Belly Trim XP back in October of 2016. I took it as directed and did not get results for fat loss around my waist. I am not a fat pig but have the usual 60-year-old, 3-inch fat around my waist. I am not saying it's a bad product, but it did not work for me. I will return the balance of product I purchased.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Mar 14, 2017

Hi Gary,

I hope this finds you doing well. My name is Tim Skwiat, and I'm a representative of BioTrust Nutrition.

I'm very sorry to hear that your expectations were not exceeded—let alone met. We formulate our products to work and produce real-world results, using only the highest quality, research-backed ingredients.

That's why we stand behind our products with our 1-year satisfaction guarantee. If you're not completely satisfied, we'll give you your money back or an equal exchange, whichever your preference. Along those lines, I will have a member of our Customer Care Team reach out to you to help you explore your options.

Having said that, the ingredients in BellyTrim XP are supported by a substantial body of evidence—both peer-reviewed scientific research and real-world experience. For instance, three separate systematic reviews with meta-analysis (arguably the highest level of scientific evidence) show that conjugated linoleic acid results in significant decreases in body fat and increases in fat-free mass (e.g., muscle).

With that being said, as individuals vary, so too do results. Along those lines, we'll make sure that you're completely taken care of. Your satisfaction is our top priority. Please feel free to email me directly at tskwiat@biotrust.com if you have any questions or concerns. As I mentioned, one of our Customer Care Specialists will be reaching out to you soon.

Thank you, Gary.

Tim Skwiat

Helpful Review? 10 People Have Voted

Posted on May 23, 2017

Can't find a way to return unwanted tablets

By Carole Denise Ritchie, Brisbane, Queensland, Australia, Verified Reviewer

I ordered some Belly Trim XP from BioTrust, but as their website is not a customer friendly one because it seemed to keep taking me back to the beginning, I ordered more than I had intended to. Then it would not let me go to the cart to check what I had ordered before I gave my credit card number. As soon as I did that, it took me to the invoice and I could see that I had ordered over AU$1,100 worth of tablets, so I emailed them straight away, but I got an email back saying my order had already been dispatched (WOW what good service!) and that I would need to return them once I got them. I wish it were that easy, I was sent a return form, but I wasn't told I would need US customs clearance to return them OR what custom clearance form I would need.

So I packed them all up exactly as I was told and arranged for them to be collected by a delivery company at a cost of AU$156. It was returned to me by the parcel company as I did not have a customs clearance form and I have tried every avenue I know to find out which form I need and the form number but to no avail. Hence, I still have the tablets in my possession and no refund. So you have one very unhappy customer.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

May 23, 2017

Hi Carole,

My name is Tim Skwiat, and I am a representative of BioTrust Nutrition. I am very sorry to hear that you had such a hard time placing your order, and you're experiencing difficulty with your return and refund. Most importantly, I'm very sorry to hear that you're a very unhappy customer.

I am going to have one of our customer care specialists reach out to you as soon as possible, and we're going to do everything we can to turn that frown upside down and make you a happy customer. All I ask is that you allow us the opportunity to make things right for you.

Also, I want you to know that we take your feedback very seriously. We're in the process of making adjustments to make the BioTrust experience much more customer friendly. Please accept our most sincere apologies for the frustration, expense, and inconvenience this has caused you. I assure you that we will do everything we can to make this right for you. Please feel free to email me directly at any time at tskwiat@biotrust.com.

Sincerely,

Tim Skwiat

Helpful Review? 7 People Have Voted

Posted on May 29, 2017

Complete nonsense

By Gerrod Taylor, United States, Verified Reviewer

Don't waste your money. My wife and I both used this product as directed for four months and only had average weight loss. Me 221 pounds to 200, and her 132 pounds to 122. We both exercised an average of four times a week and ate healthy meals. This product had nothing to do with the weight loss. We've lost this type of weight many times without any outside products, but it sounded so amazing that we thought we'd try it. What a waste of $240. Don't buy this product!

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

May 29, 2017

Hi Gerrod,

I speak on behalf of the entire BioTrust Team, I want to say congratulations to you and your wife on the on the tremendous progress that you both made. You and your wife lost 9.5 percent and 7.5 percent of your initial body weight. Respectively, anywhere you look in the scientific literature, you'll find that weight loss between five to ten percent of initial body weight results in substantial, meaningful improvements in overall health outcomes. Fantastic job!

Perhaps, even more, important than "weight loss" is "quality" weight loss. In other words, the real goal is to drop fat mass and maintain or even increase lean body mass for the ultimate long-term benefits in improving the way you look, feel, and perform. Did you or your wife notice anything different about how your bodies changed this time, your body fat percentage, how your clothes fit and how you look?

Having said that, I'm very sorry to hear that you feel like your investment was a complete waste of money. For best results (both acute and long-term), we most certainly recommend that our products be used in conjunction with healthy eating habits and regular exercise. Along these lines, we publish daily articles on our blog to help promote a healthy lifestyle. In other words, we're much more than a supplement company.

That being said, you are completely protected by our one-year money-back guarantee. Basically, if a customer like yourself, isn't completely satisfied, you can get a complete refund even on empty bottles. All you have to do is contact our Customer Service Department, and one of our Customer Care Specialists will cheerfully assist you with the refund process. You can contact us by phone at 800-766-5086 or you can select the "Support" tab in the upper right-hand corner of our main website biotrust.com

Finally, you mentioned that this is not your first weight-loss rodeo. And as a nutrition and exercise coach, I want to make myself available to help and make sure it's your last. There's no question, that weight-loss maintenance can be the most challenging aspect of the equation for many folks. That's why I want to share my personal email address tskwiat [at] biotrust.com so that you can contact me directly. I'd be happy to set up a time to talk with you and your wife to provide you with free personal coaching. I look forward to hearing from you Gerrod.

My best,

Tim Skwiat

Helpful Review? 9 People Have Voted
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