About Bisou

What can we say about a product like Bisou? After all, the company makes some fairly big claims, including that this anti-aging cream can make lines and wrinkles “vanish,” rejuvenate your skin without expensive surgery, and that it can help you look up to 10 years younger.

How does Bisou accomplish this? We’re told next to nothing about the in ingredients or the process (more about this soon). However, the company claims Bisou has been clinically shown to decrease wrinkles and fine lines by 84%, increase collagen production by 95%, and decrease the appearance of dark circles by 73%.

I’m willing to bet you’re reading this review because you saw Bisou advertised through social media or a pop-up ad, and you’re wondering if it’s the real deal. Stick with us, and that’s exactly what we’ll help you figure out.

Why the Emphasis On Collagen?

The reason that the Bisou website places so much emphasis on collagen is that it (along with elastin) forms the underlying structure that directly affects the health and appearance of your skin. Why?

Collagen and elastin are two of the most common proteins found in the human body. Collagen acts as a kind of latticework that provides structural support to skin, while elastin—as its name might lead you to believe—provides elasticity, giving your skin the ability to snap back into place after being stretched.

Have you ever noticed how a baby’s skin is soft, smooth, and supple, while the skin of an 80-year old is the exact opposite? The primary cause of this is decreased collagen and elastin production, which naturally slows down the older we get. In turn, this means our skin starts sagging, wrinkles form, and other signs of aging slowly appear.

But Bisou claims to help address all these concerns, right? How so?

Are Bisou’s Ingredients Effective for Anti-Aging?

There wasn’t a label listed on the Bisou website, but after reviewing their text and images, here are the ingredients we’re told about:

  • Vitamin C
  • Argireline
  • Biosphere
  • QuSome
  • Biofil
  • Vitamins
  • Antioxidants

Vitamin C is an antioxidant that, among many other things, can help reduce the appearance of sun-damaged skin, as well as protect against future damage. Keep in mind that 5%-10% vitamin C is recommended, although we’re not told how much Bisou contains.

Pro tip: WebMD recommends avoiding applying vitamin C preparations to the eye or eyelid.

Argireline is a proprietary product manufactured by Lipotec that uses acetyl hexapeptide to temporarily disable muscle movement. In turn (similar to a cosmetic injectable like Botox), this can limit facial movement and thereby reduce the appearance of lines and wrinkles.

Although argireline has become increasingly popular over the last several years, there are some concerns that it can actually cause skin sagging with long term use.

QuSome is another proprietary product (this time from Next Step Labs) that’s claimed to improve the effectiveness of other ingredients, but doesn’t provide any anti-aging benefits itself.

Finally, Biosphere and Biofil seem to be fake ingredients only used on websites like Bisou (don’t worry, we’ll talk more about this soon). Vitamins and antioxidants are such broad terms that they’re basically meaningless in this context.

As we can see, we know very little about the ingredients found in Bisou, and those we do know about are fairly common and can be found in hundreds of other anti-aging products.

Are There Other Anti-Aging Creams Like Bisou?

Speaking of which, try this 20 second experiment before reading further: Since you’re probably already familiar with the Bisou website, click on the sites for Encante Cream, Brilliant Skin Serum, and Valere Anti-Aging Serum. Did you notice that they’re identical? What in the world?

This might come as a surprise, but there are probably hundreds of anti-aging creams out there (many of which we’ve reviewed) that are indistinguishable from Bisou. They all feature the same website templates, the same fake ingredients, and the same overhyped claims; in fact, the only difference is the product’s name and picture.

We won’t go into too much detail here, but after reviewing dozens of these creams and serums and after reading thousands of reviews from customers like you, here’s how we think the process works:

These companies (or even just one company) likely source an inexpensive beauty cream from overseas, and then create hundreds of identical websites in order to avoid backlash from customers. What’s got customers so upset?

Taking a look at the products above, they have an average rating of 1.5 stars (read: stay away) here on HighYa, and nearly every complaint references one (or both) of the following:

  • Poor quality. Whether it causes over-drying, burning, or flat out doesn’t work, customers are rarely satisfied with the performance of these creams. Some have had to visit the doctor due to persistent side effects.
  • Terrible customer service. Most consumers also complain that customer support purposely made the refund/cancellation process as difficult as possible.

It’s important to note that Bisou didn’t have any legitimate online reviews at the time of our research. The HighYa team doesn’t generally lump one product in with reviews for another, but considering the number of times we’ve seen this exact same setup, we think it’s pertinent in the case of Bisou.

Before wrapping up, there’s one more big concern regarding Bisou.

Is Bisou’s Free Trial a Scam?

The only way you can get your hands on Bisou is by paying $4.95 to sign up for their trial, which will send you a 30-day supply of the cream. The catch?

Hidden deep in the fine print and Terms is the fact that, after 14 days have passed from your order date, you’ll be charged $88.97 for the supply already received. Then, you’ll continue being billed $89.97 after receiving a new bottle every 30 days through the company’s autoship program.

According to their Terms, all Bisou purchases come with a 60-day refund policy, less S&H charges and a 15% restocking fee. As we discussed in the previous section though, this might not be the walk in the park you’re expecting.

Nonetheless, Bisou’s customer service department can be reached at 800-373-8717.

Is Bisou a Different Kind of Online-Only Anti-Aging Cream?

Since Bisou Vitamin C cream uses the same template associated with other products consumers are calling scams—not to mention the same “free” trial (which we almost always recommend avoiding)—it’s difficult for us to recommend anything other than walking away. At the very least, we think you should discuss Bisou with your dermatologist prior to placing an order, as they’ll be able to provide you with some medical advice.

More on Skincare:

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12 Customer Reviews for Bisou

Average Customer Rating: 1.5
Rating Snapshot:
5 stars: 1 4 stars: 0 3 stars: 1 2 stars: 0 1 stars: 10
Bottom Line: 8% would recommend it to a friend
Showing 1-11 of 12
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  • 1 out 1 people found this review helpful

    Awful scam

    I completed a survey from the internet and was supposed to receive "free" product. All I had to pay for was shipping and handling. After I put in my shipping information and my card information another pop-up came on the website. I tried to click out of the pop-up and it somehow submitted all my information without my full permission. Next thing I know is that I have an email confirmation that I paid for shipping and handling and that my "free" product was on the way. I received the product in the mail and used it.

    I do not love the product at all. Nothing special about it. Skin feels the same and looks the same. The next thing I know is my card is being charged twice for 94.99. I called customer service twice. Both times spoke to an extremely rude person.

    When I spoke to customer service I was told that I signed up for this 14-day trial, which I did not and absolutely did not give the company my card. The first person continued to try and convince me that I actually signed up for this product and wouldn't cancel it.

    I finally told her that she needed to cancel whatever it was that she thought I signed up for immediately. I called back to continue to dispute this and the next person simply hung up the phone on me. Both customer service agents refused to put me through to the manager and were extremely rude. I had no idea what this trial was and never gave the company my permission to sign me up for this product or use my card for their company.

    The company never sent details in an email or with the shipped product. I completely believe that this company is just scamming people for money. I will continue to dispute this. Do not put in any information for this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    SCAM BEWARE!

    • Cleveland, OH,
    • Nov 23, 2016

    Don't even think about this company! Read the fine print. If you cancel make sure you get a confirmation number. I canceled after 9 days. The girl read me her standard BS that they are told to do then said she would cancel. She never did, and now I have been charged $94.99 FOUR TIMES for 4 bottles of stuff I can't use.

    I called again today after receiving a second shipment, and the girl ended up hanging up when I asked for a supervisor. I called back and spoke with "Marcus" who read me the same standard BS.

    Please don't fall for this! When I initially ordered I just wanted the facial cream and when I got to the end, they charged me for the eye cream as well. There was no way to change or cancel the order.

    I also asked where the customer service was located and they refused to tell me as well as who the president of the company is!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    I never hit the submit button

    I was thinking about buying the product for myself and when I put in my credit card information all these other pop ups came up trying to get me to buy more products.

    I removed my credit card information and backed out of the website. They still billed me and set me up with an account. I never hit submit!

    The next thing I know is I have some product shipped to my house and I have no clue what it is. NO paperwork was sent with it!

    I had to look at my credit cards online to see if I was charged for something and I was! I never even put in my 3 digit security code. How does a supposedly legit company charge your credit card without your knowledge?

    I had to find a number online & call them. They also had set me up with a new shipment every 14 days for only $79 a month. I never signed up for anything!

    I have no clue if the product works, I will not use it. To me this company is sketchy and I would never put anything on my face from a company I don't trust.

    So please beware that even clicking on the website could be dangerous.

    Also when I called, I was very nice to the girl I talked to and tried to explain that I never processed the order and I don't know why I was sent this product or billed for it!

    She was very rude and pretty much said that she canceled my membership and I get to keep the product that should, as that should be enough for me! That was extremely rude.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Warning

    The cream is nothing special. The eye cream hurt my eyes. I ordered the free trial. I didn't remember the terms and conditions if in fact, I read all the legal mumbo-jumbo anyway. I called to cancel the order after I received notice that they were about to ship. They told me that they would not ship the order and that they issued a credit. NOT TRUE. They did not ship the product but billed me for it the next day. So my free sample has cost me about 100.00. Do Not Buy from this sham of a company.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Scam

    There is a special for this product on the internet. It includes eye and face cream for only the cost if shipping. What the don't tell you is it is automatic reorder monthly shipment and if you cancel future orders they charge you the full amount of the special. Also, their customer service department threatens you to take back any discounts if you complain. Lastly, the products did ABSOLUTELY NOTHING. I saw no difference after using it for a month. They list their products under Cindy Crawford, which is a lie.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Scam

    I saw a website advertised on Facebook that forced me to order the face cream although I chose not to continue with my order.

    I could not see the terms and conditions so I called the customer service on the 15th day, asked for my refund, and was told no refund. Then I asked for the duplicate email confirmation I received but was told that it was not possible.

    I told representative he was a liar and that all emails are retrievable. I also asked why they ship the product without any type of paperwork or invoice.

    I asked to speak to someone above him, I was told he is the highest, I called him another liar and that everyone answers to someone. I threatened him with the BBB, he said go ahead. I was then offered a 50% refund and cancellation of the account.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Please read this before ordering any free sample, you will be charged $94.99 before you even try the sample.

    • MD,
    • Oct 26, 2016

    I ordered a free trial for $4.95 on-line on September 30, 2016. First, you get a call next day for the additional product since this will work better with the combination of other product. Even when you say no, they try to convince you that you will not get the best result without other product.

    I was charged for $2.95 and did not receive any sample or email until October 15, thus I completely forgot and ignored it (did not care about $2.95).

    On October 15th, I received a text from my visa for $94.99 which I did not recognize. Calling the Visa customer center, I realized it is from www.bsi-health.com for this product. I went to our leasing office to check if any shipping has been delivered there since it was not delivered to my mail box or my door. There was the free sample that was delivered on October 7 which I actually received on October 15.

    I called the customer center for the product which was not easy to find. The nice talk from the customer service turned unprofessional after I insisted on cancellation. I was told that I will not have any further shipments, however, I had 14 days trial for this and since I have not contacted them I owe them $94.99 for the free sample. I tried to explain that I just received the sample and I need time to try it. The answer was you had 14 days from the day you ordered and that it expired yesterday.

    He also told me that I would not see any result in 14 days and I need to order more, then he hanged up on me. BEWARE that you will be paying additional $94.99 for a small sample that will not work in trial period and needs additional product. I have no idea about the product since I did not try it, however, I am being charged $94.99 for what was called a free sample, which I will dispute.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Products dried out my skin and did not do what the product advertised.

    I used their products daily and am still using to give the products a chance but after 2 weeks, I see no change in my complexion other than my skin is very dry.

    Before I used these products, my skin was very soft...the wrinkles are still there and even though your product said you would see a difference the first time...not true. My face is ruined and I have to start all over again finding a moisture cream I can count on. Since my review is negative I'm sure it will never be seen but at least I let you know what I think of the products.

    Also I think they need a better way of getting people to buy. For example, they say a 14-day trial, which starts the day you purchase which isn't noted! Now is that fair?

    I had my products 3 days when they charged approximately $200 to my checking account without warning of authorization. I was told by them that it says that my account will be charged but nowhere in the paperwork I printed off did it say that they would be charge such an exorbant amount of money for a product that doesn't work.

    I guess that's why every time you go to one of those websites, you get the same pictures of the same people, movie stars included who don't use the products but when you get to the bottom of the page, it's a different product altogether.

    This leads me to believe that they will sell the product I got for instance once and then no one repurchases. I was very disappointed in the product and the treatment from their staff. I will never fall for this again as I feel it is a scam!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Bisou face and eye care

    I ordered a free trial online of the eye cream and face cream and was charged $2.95 and $3.95 respectively for shipping. What I did not read was that this was for a free 14 day trial and if I didn't contact them in the 14 days, they would charge me the full prices of $94.99 and $94.95 for what they said they sent - supposedly a 30 day trial of each. They also sent me without my permission an online subscription to a magazine that was ridiculously expensive. Do not give them your credit card information.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    It's okay but way over priced and business seems crooked.

    • Georgia,
    • Oct 11, 2016

    The cream does not work any better than pharmacy brands. BEWARE if you do purchase, that the company enrolls you in automatic shipping and does not offer a refund even if you are not impressed with their over priced product. If you get this as a discounted "trial", the 14 day trial starts when billed, not received. They will bill you $88 on the 14th day even if you offer to pay to mail the product back. They will only cancel future orders after pressuring you and offering you a 25% or 50% discount on future orders. Either way, you will be out the $88 because of their policy.

    The cream itself is fine, but again, nothing impressive. I would not recommend it to a friend due to its price and the way the company does not stand behind their product but instead plays the "you didn't call by XYZ date" game. If they really believed in this cream, they would follow their own 60 day refund policy in section 3.2 or section 3.4 of their own website's terms and conditions.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Pure Scam

    This product is a pure scam. I read about it on my cell phone and ordered the free trial order. I was just charged $95 against my checking account for it and another $95 for the eye serum. I never saw supposedly very small writing about their auto-ship policy if you don't stop them in 18 days. It is so small it can't be seen on a mobile phone.

    Calling my bank in the morning to report fraudulent charges. Calling their customer service number too. Their website would not let me click on anything. The website is shut down if you try to click to order. Do not order!

    Bottom Line: No, I would not recommend this to a friend

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