According to the company’s website, the Bissell Symphony’s specially constructed foot allows it to vacuum and steam mop at the same time, and to provide you with “superior hard floor cleaning in one easy step.” In addition, the Bissell Symphony is even capable of cleaning your carpets after removal of the Easy Release Mop Pad Tray.
The Symphony is manufactured by Bissell Homecare, Inc. based out of Walker, MI, which has been in business for nearly 140 years. The company holds a C- rating with the Better Business Bureau, based on 90 closed complaints, most of which appear to relate to defective products, warranty issues, and poor customer service. Regarding the Bissell Symphony specifically, online reviews appear to be overwhelmingly positive, though some common complaints include poor vacuum performance, and that a slight learning curve is involved to become proficient with the machine.
How the Bissell Symphony Works
The Bissell Symphony is claimed to be an “all-in-one vacuum and steam mop” that provides you with a faster, more convenient way to “keep your floors barefoot clean.” The device is “ready to go in as little as 30 seconds,” and works using only water to clean and sanitize, which can help to avoid the use of harsh chemicals. When you’re ready to move on to carpet, the company claims you simply need to remove the Easy Release Mop Pad Tray.
Each Bissell Symphony includes the following:
- The Bissell Symphony hard floor cleaner
- Two (1 soft, 1 scrubby) Microfiber Mop Pads
- Water cup
The Bissell Symphony’s Easy Touch Digital Controls give you three ways to clean: cyclonic vacuum, high steam, and low steam. Additional features include a five-way adjustable handle, Dry Tank Technology that keeps your dirt retention tank clean and dry, and Easy Release Mop Pad Tray.
Bissell Symphony Pricing
While the Bissell Symphony is also available from Walmart and HSN, if purchased directly through the manufacturer, it’s priced at four payments of $49.95, or one single payment of $199.80, plus S&H. Also, you’ll receive three free bonuses with your order:
- 2 Microfiber Mop Pads with Microban antimicrobial protection.
- BISSELL Steam Shot™ Hard Surface Cleaner.
In addition, you’ll have the option of adding two upgrades at checkout:
- Performance Upgrade – Includes water filter and vacuum filter for an additional $5 per payment (total of $20).
- Pet Hair Eraser Cordless Hand Vacuum – An additional one-time payment of $39.96.
All Bissell Symphony Vacuum and Steam Mops come with a 60-day risk-free guarantee, less shipping and handling charges. Keep in mind that you’ll also be responsible for S&H back to the manufacturer, which could be relatively expensive, considering that it’s measurements are 46.5 x 11.0 x 9.0, and that it weighs 7 pounds. On top of this, the appliance also comes with a three-year limited warranty against defects in workmanship.
If you need to process a return, simply call Bissell Customer Service at 800-237-7691 or via an online contact form.
- Claims to be the only household appliance that allows you to vacuum and steam mop at the same time.
- Claims to kill harmful bacteria.
- Made by Bissell, a company that has been in business for nearly 140 years.
- 60-refund policy and three-year warranty.
- Some common complaints include poor vacuum performance, and that a slight learning curve is involved to become proficient with the machine.
Even though the Bissell Symphony appears to have an overwhelmingly positive online reputation, keep in mind that the most common complaints include poor vacuum performance, and that a slight learning curve is involved to become proficient with the machine.
Furthermore, while you may be able surface clean relatively quickly, in order to deep clean bacteria and other contaminants such as E. coli and salmonella, you’ll need to leave the steam mop in place for 15-20 seconds. And with a cleaning pad that only measures 11 inches, it may take you a while to deep clean all of your hard surface flooring.
Finally, the Bissell Symphony should only be used on sealed surfaces. This means that it should not be used on older wood floors that haven’t be recently refinished, or on bare, porous tile surfaces.