About Bissell Symphony

According to the company’s website, the Bissell Symphony’s specially constructed foot allows it to vacuum and steam mop at the same time, and to provide you with “superior hard floor cleaning in one easy step.” In addition, the Bissell Symphony is even capable of cleaning your carpets after removal of the Easy Release Mop Pad Tray.

The Symphony is manufactured by Bissell Homecare, Inc. based out of Walker, MI, which has been in business for nearly 140 years. The company holds a C- rating with the Better Business Bureau, based on 90 closed complaints, most of which appear to relate to defective products, warranty issues, and poor customer service. Regarding the Bissell Symphony specifically, online reviews appear to be overwhelmingly positive, though some common complaints include poor vacuum performance, and that a slight learning curve is involved to become proficient with the machine.

How the Bissell Symphony Works

The Bissell Symphony is claimed to be an “all-in-one vacuum and steam mop” that provides you with a faster, more convenient way to “keep your floors barefoot clean.” The device is “ready to go in as little as 30 seconds,” and works using only water to clean and sanitize, which can help to avoid the use of harsh chemicals. When you’re ready to move on to carpet, the company claims you simply need to remove the Easy Release Mop Pad Tray.

Each Bissell Symphony includes the following:

  • The Bissell Symphony hard floor cleaner
  • Two (1 soft, 1 scrubby) Microfiber Mop Pads
  • Water cup

The Bissell Symphony’s Easy Touch Digital Controls give you three ways to clean: cyclonic vacuum, high steam, and low steam. Additional features include a five-way adjustable handle, Dry Tank Technology that keeps your dirt retention tank clean and dry, and Easy Release Mop Pad Tray.

Bissell Symphony Pricing

While the Bissell Symphony is also available from Walmart and HSN, if purchased directly through the manufacturer, it’s priced at four payments of $49.95, or one single payment of $199.80, plus S&H. Also, you’ll receive three free bonuses with your order:

  • 2 Microfiber Mop Pads with Microban antimicrobial protection.
  • BISSELL Steam Shot™ Hard Surface Cleaner.

In addition, you’ll have the option of adding two upgrades at checkout:

  • Performance Upgrade – Includes water filter and vacuum filter for an additional $5 per payment (total of $20).
  • Pet Hair Eraser Cordless Hand Vacuum – An additional one-time payment of $39.96.

All Bissell Symphony Vacuum and Steam Mops come with a 60-day risk-free guarantee, less shipping and handling charges. Keep in mind that you’ll also be responsible for S&H back to the manufacturer, which could be relatively expensive, considering that it’s measurements are 46.5 x 11.0 x 9.0, and that it weighs 7 pounds. On top of this, the appliance also comes with a three-year limited warranty against defects in workmanship.

If you need to process a return, simply call Bissell Customer Service at 800-237-7691 or via an online contact form.

Pros:

  • Claims to be the only household appliance that allows you to vacuum and steam mop at the same time.
  • Claims to kill harmful bacteria.
  • Made by Bissell, a company that has been in business for nearly 140 years.
  • 60-refund policy and three-year warranty.

Cons:

  • Some common complaints include poor vacuum performance, and that a slight learning curve is involved to become proficient with the machine.

Bottom Line:

Even though the Bissell Symphony appears to have an overwhelmingly positive online reputation, keep in mind that the most common complaints include poor vacuum performance, and that a slight learning curve is involved to become proficient with the machine.

Furthermore, while you may be able surface clean relatively quickly, in order to deep clean bacteria and other contaminants such as E. coli and salmonella, you’ll need to leave the steam mop in place for 15-20 seconds. And with a cleaning pad that only measures 11 inches, it may take you a while to deep clean all of your hard surface flooring.

Finally, the Bissell Symphony should only be used on sealed surfaces. This means that it should not be used on older wood floors that haven’t be recently refinished, or on bare, porous tile surfaces.

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28 Customer Reviews for Bissell Symphony

Average Customer Rating: 2.3
Rating Snapshot:
5 stars: 8 4 stars: 0 3 stars: 0 2 stars: 5 1 stars: 15
Bottom Line: 32% would recommend it to a friend
Showing 1-11 of 28
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  • Bissell Symphony

    Got my Bissell Symphony in February of 2016 and by March it started to leak from the power cord. Called the company and they sent me a new one. Had the new one for about a month and it started to do the same thing. Not happy with this product.

    Bottom Line: No, I would not recommend this to a friend

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  • Nope!

    • Sierra Vista, AZ,
    • Apr 15, 2016

    The machine worked well for a few uses. However, after three months the machine stopped steaming and would just drip water. I checked everything like Bissell suggested but it still will not steam. This product was a gift so I do not have the receipt to return.

    Bottom Line: No, I would not recommend this to a friend

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  • Leaks

    • San Antonio, TX,
    • Feb 20, 2016

    What a disappointment! I want to love this machine, but it just leaves such a mess. I used it right out of the box yesterday, and was so excited, even though I did notice that there was not much steam. My husband came home, and I was so excited and told him to try it out. He lifted it up, and water just spewed out of it. We checked all the attachments, and tried using it again, but after each use there was just a puddle of water on the floor. So,so sad! I am taking it back to Target today, and so back to the good ole broom and mop we go. Sigh.

    Bottom Line: No, I would not recommend this to a friend

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  • Symphony 1132

    I absolutely loved this machine, until it stopped steaming. I couldn't believe it because it was only 8 months old, and looked brand new, since I cleaned every part after each use. Customer service went through all the troubleshooting steps with me, and after I explained I had done all that twice already, they told me to cut the cord and FedEx it back to them, so they would send me a reconditioned machine. I asked about the warranty, and was told I would have the remaining time of the original machine. I got the replacement today, obviously it had been used and scuffed up, but with a 90 day warranty. It was remanufactured in Mexico, which is apparently where their customer service is based at, because I had told the representative repeatedly that I couldn't understand her.

    The only good thing is, as expensive as it was, it's still cheaper than hiring someone to clean your floors. They charge about $100 for cleaning where I live.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Steamer failed after 5 months

    Steamer failed after 5 months. I only used distilled water. Out $200.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Bought a Symphony 6 months ago, quit working, out $160.

    • Zephyrhills FL,
    • Nov 8, 2015

    I would not recommend this to anyone. I've had it for 6 months, paid 160.00 for it and now the steam part doesn't work any more. What a piece of...

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Steam stopped working

    • Canada,
    • Oct 6, 2015

    Guess I can't say I wasn't warned.

    Like many others, the steamer on my vacuum stopped working after 5 months. It's basically a subpar vacuum cleaner at this point (yes, the vacuum part of this thing has never been that good). I used tap water for the steamer, but there's nothing in the instructions that suggests that this alone would cause it to die after 6 months.

    Bissell normally puts out decent quality mops/vacuums, but this is not one of them.

    Back to Swiffer I guess.

    Bottom Line: No, I would not recommend this to a friend

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  • 36 out 46 people found this review helpful

    Unbelievable. 5 plus stars.

    • Westchester, NY,
    • Aug 8, 2015

    This the most amazing cleaning product I own. Love it. Wish I had one years ago. Bissell has done it again.

    Bottom Line: Yes, I would recommend this to a friend

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  • 8 out 11 people found this review helpful

    Confused and Angry

    • Indiana,
    • Aug 8, 2015

    There are three models of the Bissell Symphony. 1132 at Walmart, 11322 at Lowes and 1132P at Kohl's.

    Called Bissell and they told me they were all three the same machine. They are not. The one at Lowes has what's called a steam boost kit where you can also use disposable pads. I took the Lowes one back and got the Walmart one because I wanted the red since they were supposedly the same. The red is not compatible with the disposable stem body technology. I called Bissell back and this time they told me the steam boost kit came with the blue and green only. Ha. Well don't think the blue does? Don't really know but it is not advertised that way. It is advertised with some sort of air freshening disk. Anyways now thanks to Bissell I have to take the red one back and get the one I had to begin with.

    Haven't used it yet. To be continued...

    Bottom Line: No, I would not recommend this to a friend

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    Comments (2)
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    • Jan 12, 2015

      Jay

      Why would you give this a 1 star review for your own mistakes?

    • Jun 1, 2015

      Mlnamaste

      I have tried numerous type vacuums, they all can say what ever they want. The only one I have found that works is not sold in stores. I wish I would of never let my ex talk me on to trading it in. It's the Rexiar Rainbow. The one I had, nothing was wrong with it worked wonderful. Just old but still worked as it was new. Bagless one of the best I ever used. I plan on purchasing another one soon.

      They last for ever. You want a awesome carpet, tile, any type of floor cleaner this is it. And if you like, you can purchase a shampooer that comes with the unit.

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  • 9 out 11 people found this review helpful

    A must have if you love barefoot clean floors.

    • Sarasota, FL,
    • Aug 4, 2015

    I am extremely happy with this product so far. I purchased the Bissell Symphony for my wife who has difficulty with traditional methods, due to disability. The first time we used it, we were amazed at how much dirt and buildup it removed from our tile floors! The only negative has been that we had to wash the mop heads twice to remove the filth on them. Our floors now look and feel better than when we moved in.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Worst Customer Service

    • Colorado Springs, CO,
    • Jul 28, 2015

    I bought this through an infomercial. I asked if it works on laminated floors and was assured it would. I received product and in the instructions it states that it is not recommended for non-sealed floors (laminated). I sent it back immediately. Two weeks pass and no communication. Three weeks later instead of giving me a credit, my account that I originally charged it on, started to dwindle. $233.00, then two days later another $266 withdrawn! I called and the heavy accented Chinese lady was not helping me at all. So I ask for a Supervisor. Nope, the Chinese lady is back telling me to prove it with bank statement! Really? I am out $266 until they open the office on Monday. Idon't recommend buying this product online.

    Bottom Line: No, I would not recommend this to a friend

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