Bombfell Reviews

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Bombfell

Overall Rating

4.6

158 Customer Reviews

Summary

Bombfell is a monthly subscription service using tech and personal stylists to help men select clothes that best suits them. Learn how customers are rating this service.

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Customer Reviews

4.6 Stars out of 158 Reviews
5 Star:82% 4 Star:7% 3 Star:0% 2 Star:1% 1 Star:7%
90% Recommend This Service
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Posted on Oct 20, 2017

My closet is now stuffed from these guys

By Thomas Wenger, New York, NY, Verified Reviewer

Bombfell has been a godsend. I love these guys. I’ve been using the service for 2.5(ish) years now and have been very happy with the service. I’ve always been treated more than fairly by Bombfell if I need to ask for an extension on the try-on period or return something late. They’ve never had a problem with it.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Apr 16, 2018

Great company

By Jar Hur, Boston, MA, Verified Reviewer

I have ordered many times from Bombfell and have been extremely satisfied every time. Great customer service, fair prices, and very easy to order. The clothing is high-end and comfortable. The service makes it easy to get cool clothing without having to go into a store and style yourself.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

May 25, 2018

Hi Jar,

Thank you for the kind words, we're definitely happy to have you with us!

Best, Team Bombfell

Helpful Review? 5 People Have Voted

Posted on May 30, 2018

Does the job I need

By Andrew M., Cambridge, MA, Verified Reviewer

I have this, and I love it. Excellent clothes, the price is reasonable, and it's delivered and saves me time. The only problem I had was I ordered my size, and it came marked my size but was like a size smaller. So I returned it.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Jun 1, 2018

Hi Andrew,

We're so glad that you love Bombfell!

Thanks for the feedback on the items you received--your stylist will use this to find clothes with a better fit next time. If you have any further feedback you'd like to share, let us know at support@bombfell.com and we can incorporate this into your future orders!

Best, Team Bombfell

Helpful Review? 4 People Have Voted

Posted on Aug 5, 2018

Awesome stuff, and you can send it back if you don't like it.

By David L., Los Angeles, CA, Verified Reviewer

This is the only way I buy clothes anymore. You can customize which items you want in your order and the price point - like for example, I want two t-shirts, one cheap and one expensive, plus a mid-priced pair of slacks, and some cheap socks. You can select a few options for the occasion too: office, date night, or "updating the basics."

A little expensive, but I'd rather pay for quality on the few items I need every once in a while. I still have my favorite pair of grey Penguin slacks from about 3 years ago - hardy and fashionable!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Aug 7, 2018

Hi David,

Thanks so much for the incredible review, we're so glad that you love our service so much and have been with us for so long! We definitely hope to continue to bring you great styles that work for your needs.

Best,

Team Bombfell

Helpful Review? 4 People Have Voted

Posted on Sep 6, 2018

Yes kind of pricey, but worth it

By Howard F., New York, NY, Verified Reviewer

I don't know what the negative reviews are talking about, you can choose your preferred price range. And Bombfell gets you discounts. I got a really nice $100 dress shirt for $70-80.

The deal is, YOU can choose what you want to keep, and anything else gets returned free with their shipping label. You're right, these are not Walmart prices. The way I look at is, first I know what I choose is already considered something that's in good taste and popular since their shoppers pick it out (means I'm not choosing a dud that anyone would snicker at), and second, it saves me the hassle and time of me going to several different stores - which is time and money.

So yeah, it's kind of pricey - no midnight sales prices - but they're popular brands, and again for me, I feel more confident in clothes that my stylist WILL picks out than I would have picked out myself. And yeah, I've gotten some nice compliments.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Sep 11, 2018

Canceled subscription, but not because of customer service.

By Tom R., California, Verified Reviewer

Unfortunately, I had to cancel my subscription. They just didn't have enough stock of items in my size. When I asked Jane about this, she was quick to offer other accommodations. Although none of them worked, it was impressive how quickly and helpful she was in trying to make me happy. As a customer, I truly appreciate this and would recommend to anyone to try this service out.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Sep 14, 2018

Hi Tom,

Thank you so much for your review! While I'm sorry that we weren't able to provide items in your size, I'm glad that you left with an overall positive impression of our customer service. We truly do try our best to find the best solution possible for every client.

Thanks again and please let us know if you ever have any further questions or concerns!

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Sep 21, 2018

Good value if you're busy

By Mike B., San Antonio, TX, Verified Reviewer

I don't have time to go and look, try on, and purchase clothes in the store. If you like Von Maur, Nordstroms etc., then this is the service. Having my stylist Camille send me options is the greatest. I probably spend $250 a box and keep four items all the time to get the 20% off.

Bombfell isn't that expensive when you calculate the money and time spent going to buy clothes at a brick and mortar store. If you keep four items, you get 20% off the entire order. Clothes are all quality, and the service has been excellent.

If you do not have time to keep your wardrobe updated, then give it a look.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Sep 24, 2018

Hi Mike,

Thanks for the shining review of your Bombfell experience! We're so glad that Camille has been able to hone in on your style and send you pieces that you love. We're excited to have you with us. Definitely let us know if you ever need anything! We're always available at support@bombfell.com.

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Sep 25, 2018

Megan in Customer Service

By Joseph L., Massachusetts, Verified Reviewer

My question was answered in a timely fashion. My question was also answered in a courteous professional and friendly manner. I made it very clear in my email that my problem was not really with the service as such. My problem was with some sort of miscalculation regarding the frequency of deliveries. Megan was able to handle these issues in a way that made me feel like she understood where I was coming from, and Meghan was able to handle these issues in a way that settled everything to my satisfaction.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 8, 2018

Hi Joseph,

Thanks for your review! We're definitely glad Megan was able to get back to you in a timely manner and take care of your order frequency concern. We're always happy to help!

If you ever need anything else, definitely reach out to us and we can make things right. We'll be in touch with you at the end of the month with the new order!

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Oct 3, 2018

Great customer service

By Fred P., Georgia, Verified Reviewer

I was wondering where my order was, so I emailed asking for the status of the order. Megan responded to me and explained exactly what I was looking for. She was very professional and made me assured that my order would be coming soon. Thanks, Megan!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 8, 2018

Hi Fred,

Thanks for sharing your Bombfell experience! We're so glad that the assistance you received from our client services department was very professional and helpful. Please let us know if you have any questions about anything. We hope you enjoy the coming order!

Thanks,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Oct 3, 2018

Great company

By Robert K., Illinois, Verified Reviewer

Bombfell is awesome. I have been a member since March 2018. Great personal styling - I keep more items than I return. The 7-day trial period and order preview are hugely beneficial. I had one issue regarding payment, which Xavier resolved immediately! I have NO plans on canceling this service!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 8, 2018

Hi Robert,

Thanks for your review. We're so glad to hear how long you've been with us, 7 months and counting! We love it. If you ever have any other questions or concerns, we're always happy to help like we were able to with the billing issue! Thanks for being with our service.

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Oct 4, 2018

Lifesaver

By Rudy M., Verified Reviewer

Megan was kind enough to extend my return period, given that I was out of town and would not be able to return the item before my tryout period ended. I didn't have to ask more than once, which is always appreciated.

Thanks, Megan!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 8, 2018

Hi Rudy,

We're so glad that your concern was able to be resolved! If you're ever out of town again, definitely let us know and we can extend the try-on period for you again.

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Oct 4, 2018

Megan at Bombfell

By Tom M., Kansas City, KS, Verified Reviewer

I rely on Bombfell and Megan to keep me looking up to date. Candidly they understand fashion for men, and I don't. They are quick, professional, and I might add a little patient with someone like me who knows next to nothing about trends.

Keep up the good work.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 8, 2018

Hi Tom,

We love your review! It's such a huge compliment that you're able to count on us to provide fashions that you love. We will definitely keep up the good work! Thanks again.

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Oct 5, 2018

Bombfell support

By John T., Tiverton, RI, Verified Reviewer

There always seems to be a problem with my cards being hacked. Meg, representing Bombell, in her response to my email, was professional and courteous. Her reply was helpful and allowed me to know that all was corrected. I have always been treated with kindness and understanding when dealing with problems that arise from Bombell orders. Thank you, Meg, and Bombfell in general.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 8, 2018

Hi John,

Thanks so much for your review! We're so glad to hear that you have always been treated with kindness and understanding by our client services team. If you ever need anything else, just let us know and we're happy to help!

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Oct 6, 2018

A good experience

By Chaz M., Palm Springs, CA, Verified Reviewer

I was a bit skeptical of this service, thinking that I would have to pay first for all the items then be refunded for returns. To my surprise, it wasn't that at all. Although this was my first box, I was very happy about reviewing the suggestions. I really liked the style that the stylist was going for; unfortunately, the sizes were a miss. That's all okay; it was the first time after all. Now you have a base to draw from. We can get this thing right quickly. The good thing is that I didn't have to pay upfront. I was able to keep one of the items and the returns are very easy.

I'm looking forward to the next box.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 8, 2018

Hi Chaz,

We're so glad that the service was able to pleasantly surprise you! Now that you've left feedback on the sizing, your stylist will be able to use this to make even better selections for you next time. Please let us know if you have any more questions about the service! We're always available at support@bombfell.com.

Best,

Team Bombfell

Helpful Review? 1 Person Has Voted

Posted on Oct 8, 2018

Extremely successful

By Justin T., Atlanta, GA, Verified Reviewer

I am not a fan of email support, it is usually for me always ineffective. That being said, when I emailed support at Bombfell, I was pleasantly surprised to get a very quick response from Xavier. He was pleasant and helped work out the issue. He made sure I did not need to pay for an item I did not receive and gave me options for either getting it later or just going forward. Good job and thank you.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 19, 2018

Hi Justin,

We're so glad that you were surprised pleasantly by the service you received via email! We do our best to make sure that this is exemplary, so we're glad you had a good experience. If you ever have any other concerns, definitely email us again and we can make sure that it is handled as promptly as possible!

Thanks,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Oct 9, 2018

Quick and personal

By David L., Pennsylvania, Verified Reviewer

Xavier responded immediately and gave a personal and professional response to my question. He answered my question completely and accurately. I'm very happy with Bombfell and the products that they sell.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 19, 2018

Hi David,

We're so glad to hear that you're happy with our service! Thanks for your great review. If you have any questions or need anything, please touch base with us at support@bombfell.com. Take care!

Best.

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Oct 17, 2018

Excellent products, great customer service

By Brandon T., Georgia, Verified Reviewer

I've never had an issue or at least a problem that wasn't solved quickly with Bombfell. They take care of business and treat the customer like they're always right, which is a rarity.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 19, 2018

Hi Brandon,

Thanks so much for the kind words! We're happy to bring you exceptional service. Definitely touch base with us if you have any further needs! We're always here at support@bombfell.com.

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Oct 17, 2018

Great customer support

By Andrew L., California, Verified Reviewer

Megan was great in getting back to me. She answered my questions well and helped me understand the entire process. It did take until Monday to get an answer, however, that is probably because I submitted the question on Saturday. I definitely felt comfortable and like I was in good hands, and I would highly recommend.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 19, 2018

Hi Andrew,

Thanks so much for your review. We're so glad that our client services team was able to answer the questions you had about the service! I'm definitely sorry for the delay. We will do our best to prevent this from happening again. Thanks for being a Bombfell client! If you have any other questions, definitely feel free to reach out at support@bombfell.com.

Thanks,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Oct 19, 2018

Great experience

By Scott K., Georgia, Verified Reviewer

Very friendly and professional! They listened to my comments and responded appropriately. Very attentive to customer's needs and taste! Highly recommended! I think it is a great service when you are busy and unable to shop, and also just to have an extra "set of eyes" on your styling options and what is popular and current. Timely and courteous feedback was encountered when I felt I wanted to change up an item pre-shipment. Also, when I sent a photo of a styling pairing I like a lot, she was very receptive to me opinions and taste.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 22, 2018

Hi Scott,

Thanks for taking the time out to review our service! We're really glad to hear that your stylist has been courteous and responsive. We appreciate all the time you've spent with us, and we hope the relationship you have with your stylist continues to grow and blossom!

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Oct 20, 2018

Lisa was great!

By Rachel D., Rhode Island, Verified Reviewer

I had questions regarding returns for items with this company. Their representative, Lisa, replied promptly and courteously to answer my question and propose a solution that worked for me. Bombfell continues to impress with their customer-oriented approaches!

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 22, 2018

Hi Rachel,

We're so glad to hear that your concern was taken care of promptly and courteously! Thanks for taking the time out to share your experience. If you ever need anything else, don't hesitate to let us know at support@bombfell.com!

Best,

Team Bombfell

Helpful Review? 2 People Have Voted

Posted on Oct 20, 2018

Return items

By Terrance F., South Bend, IN, Verified Reviewer

I had a family death in the family and forgot to return my items. Bombfell took out the cash out my account. I told them my problem, and they addressed it very quickly and professionally.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 22, 2018

Hi Terrance,

Thanks for sharing your experience with Bombfell! We're definitely sorry to hear about what happened. We're sending out absolute best wishes your way during this tough time, if you have any further concerns, let us know at support@bombfell.com!

Best,

Team Bombfell

Helpful Review? 3 People Have Voted

Posted on Oct 22, 2018

Bombfell staff is great! Lisa is awesome!

By Nathan C., Ohio, Verified Reviewer

Lisa was helpful when my order process went wrong. She had everything sorted in no time at all!

Now I have stuff on the way I am excited to receive and try on! The clothes look really really cool, and are some things I might not have chosen myself if I was shopping in the store.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Oct 21, 2018

Friendly service, faster than expected

By Jeff R., Jacksonville, FL, Verified Reviewer

I recently had an injury to my leg, and due to being incapacitated and receiving some unexpected medical bills, I needed help with one of my Bombfell orders. Martha was friendly and very accommodating. My problem was resolved way sooner than I had expected. Thanks again.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 22, 2018

Hi Jeff,

We're so glad that Martha was able to help you in a very timely manner! Wishing you a swift recovery! Please email us at support@bombfell.com if there are any other ways we can help you.

Best,

Team Bombfell

Helpful Review? 3 People Have Voted

Posted on Oct 22, 2018

Bombfell

By Jake L., Oregon, Verified Reviewer

You absolutely get what you pay for. They let you adjust the price up and down as you'd like, and in those ranges, you will receive the best clothing you could want. I was emailed out of the blue by one of their agents, Xavier, and it was about my account keeping me up to date with my orders.

They're pretty personalized and invested in your experience, and the more info you provide, the better they do.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Oct 22, 2018

Bombfell is the bomb

By Maija G., Lawrence, KS, Verified Reviewer

I've absolutely loved using Bombfell so far. First and foremost, the clothes are great - stylish, high-quality, comfortable, and a solid mix of wardrobe staples and statement pieces. The profile options are detailed and the subscription settings are easily customizable, which was important to me, as I can only afford so many clothes at once (note that you can indicate your price ranges, but overall, the clothes are still going to be fairly expensive, since they are higher quality).

Right now, I am using Bombfell on their one-time-box order setting, rather than a regularly recurring subscription. It is working well for me as a way to find and buy more statement piece clothes, and I'm already regularly wearing the clothes I only bought 2-3 weeks ago, so I definitely recommend it if you want slowly add some higher-quality clothing (stuff that you'll actually wear!) to your wardrobe on a regular or semi-regular basis. And you'll get compliments on your new clothes.

Besides the clothes, Bombfell itself has been excellent as a company. It's for men's clothes, but I am a woman using it. I told this to my stylist, Maddy, and she has been more than willing to help me find clothes that fit well, and has generally been super friendly and welcoming to me, which admittedly I was a little worried about when I signed up.

Of course, given this, it can be difficult to find clothes that fit just right (especially finding clothes small enough or shirts that fit around my chest), but Bombfell makes it extraordinarily easy to return clothes. They include a return shipping label with every order and you get a full refund on everything! The only exclusion to refunds is the "styling fee," which is only $20, and applies to whatever clothes you buy anyway. I did have one issue that came up with being scheduled for (and charged the styling fee for) two boxes that I didn't order - I think there was some glitch with the ordering system because both times it happened after I returned an item, but I emailed customer service. I received a reply from Xavier, who was able to make an exception for me in this situation and refund me the $40 in styling fees for those two, and told me that they would look into the issue further as well, to make sure it doesn't happen again.

I'm really happy with how friendly and reasonable Bombfell is, and again, I've truly enjoyed using it and am planning to order more clothes again in the near future.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Oct 23, 2018

Highly professional

By Roger S., Houston, TX, Verified Reviewer

I had a discrepancy in what I thought I should have been charged for an order, so I emailed Bombfell. It was a charge well over $350, so I was concerned. Lisa emailed me within 30 minutes explaining the situation, leading to a quick and amicable conclusion. I am grateful for professionals such as Lisa.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Oct 24, 2018

Fast and helpful

By Greg K., Starbuck, MN, Verified Reviewer

I was worried because an order was shipped to an old address, returned to sender by the current occupant, but charged to my account. Janelle responded promptly and solved the problem in a way beneficial to me.

Bottom Line: Yes, I would recommend this to a friend

Company Response from bombfell, Inc

Oct 24, 2018

Hi Greg,

We're so glad everything could be resolved promptly and in your favor! Thanks for spending time with our service. Please let us know if you need anything else!

Best,

Team Bombfell

Helpful Review? 2 People Have Voted
Showing 1-27 of 158

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