About Casper Wave

By Derek Lakin
HighYa Staff Published on: Aug 19, 2017

Advertiser Disclosure

Launched in April 2014, Casper Mattress wasn’t the first direct-to-consumer mattress company to enter the market. But after selling $1M worth of product in their first 28 days alone, the company has perhaps since become one of the most recognizable names in the industry.

Their most recent release, the high-end Casper Wave, introduces the company’s patent-pending Natural Geometry System, which they claim “actively mirrors the natural shape of your body at 36 specific points for deeper, more restorative sleep.”

Specifically, it promises to deliver precision contouring and a reinforced polymer network under your hips and shoulders, which supports your natural curves, relieves pressure, and properly aligns the spine. Not only this, but it also features an all-new hyper sensitive top layer for added comfort.

Based on the majority of online reviews for the company’s other mattresses, Casper appears to have a track record of success with their customers. Will the new Wave model represent a “new day in sleep,” as promoted on the website? And most importantly, will it deliver better sleep?

Let’s start by taking a look under the mattress’s cover.

How Does Casper Wave Work?

Wave mattresses weigh between 63 and 140 lbs and consist of five different foam layers:

  • A top layer of hyper sensitive Flo foam. We’re told this has a soft, velvety feel and melts away as you settle in, allowing you to experience the Natural Geometry System below. This also makes it taller than Casper’s standard mattresses.
  • A layer of latex foam
  • A middle layer of visco elastic memory foam
  • High resiliency foam with a polymer network
  • A bottom layer of contouring support foam

Casper Wave LayersHere, we can see each of Wave’s five layers, including their unique Natural Geometry System cutouts and use of reinforced polymer. Image credit: Casper Mattress

Compared to Casper’s standard mattress, their promotional video emphasizes two main differences with the new Wave model.

First, as you can see in the image above, the bottom two layers feature a contour shape, where long, rectangular pieces of foam have been removed to make the area softer and to reduce pressure in the shoulder region.

Next, attached to these contour shapes in the second-to-last layer is a new elastic polymer material that promises to deliver a firmer experience, but to a very specific amount. In the video, Jeff Chapin, Casper’s Chief of Product, explains that by combining these two technologies, it’s like “dialing up the resolution” in these areas.

All foams used in Casper’s Wave feature an open-cell design to divert heat and wick away moisture, helping to keep you cool all night. They’re also Certi-Pur certified, while their latex and cover are OEKO-TEX® certified. And like all their other mattresses, it’s “designed to work on a firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the mattress and user(s).”

Next, let’s find out what you’ll pay for these new features and technologies.

How Much Does Casper Wave Cost?

The Wave mattress is priced as follows:

  • Twin: $1,000
  • Twin XL: $1,150
  • Full: $1,650
  • Queen: $1,850
  • King: $2,250
  • CAL King: $2,250

All purchases come with free shipping and free returns in the US and Canada, as well as a 100-night trial.

Wave mattresses also come with a 10-year limited warranty against the defects in material and workmanship, including deterioration, physical flaws, and manufacturing defects in the zipper assembly.

In order to make good on any of these, Casper’s customer support team can be reached at 888-498-0003.

What Are Sleepers Saying About the Casper Wave Mattress?

While TechCrunch’s Anthony Ha didn’t get to spend more than a couple of minutes on the mattress, he noted that it did feel much softer than the regular Casper model.

Since it’s marketed as a high-end (read: expensive) mattress, Anthony noted Casper “predicted that this approach will be particularly important to customers willing to pay a premium for good sleep, or those who are concerned about ergonomics due to issues like back pain.”

Speaking of price, interviewed for a recent Fast Company article, Jeff Chapin explained that the company spared no expense when building the Wave mattress, by:

“Bringing in materials from Belgium, Germany, and Korea that contain the latest polymer technology that are more resilient, springing back faster upon touch and thereby providing better support. The Wave was also more costly to build since mattress factories aren’t equipped to churn out such a complex design, so Casper had to work with their suppliers on new production lines.”

The article’s author, Elizabeth Segran, had an opportunity to sleep on a Wave mattress for four nights, noting that her hips sank deeper into the bed than the rest of her body, making her spine feel straighter, regardless of position. She reported feeling very rested each morning during her test run.

Casper Wave vs. Other Online-Only Mattresses

At the time of writing, the HighYa team had written about nearly two-dozen of the most popular direct-to-consumer mattress companies around, including the original Casper, Tuft & Needle, Novosbed, Leesa, Saatva, and Nectar.

Based on this experience, we’ve learned that, regardless of the manufacturer or model, most companies make the same core claims regarding support and comfort. They also generally feature 3-5 foam layers, are shipping in a compact box to your door, come with 60-100+ night in-home trials, along with free shipping and returns.

Given all these similarities, how can you choose the best option?

When Choosing a New Mattress, Start With Your Preferences

While we don’t believe that price should be your only factor when choosing a new mattress, at $1,850 for their queen model, it’s important to note that Casper Wave is the second most expensive online-only model we’ve reviewed to date (topped only by intelliBED).

Compared to Casper’s standard model queen at $950, will Wave’s twice as high price deliver two times better sleep? There are perhaps dozens of individual factors that could impact the answer to this question, so there’s ultimately no way to be 100 percent sure without giving it a try.

So, what can you do to help ensure the best possible experience, before handing over your money?

Step 1: Speaking of individual factors, in How to Buy a Mattress Online, Joel Alexander, Nest Bedding’s founder and a 20-year veteran of the mattress industry, recommended that you should start with your preferences.

In other words, take into considerations factors like your preferred sleeping position, if you want an all-foam mattress or one that also incorporates innersprings, your preferred firmness, your weight, and whether or not you have allergies or other medical conditions.

Step 2: Next, hop online to consumer review sites like HighYa where you can learn what customers are saying about their experiences, as well as common compliments and complaints. Can you identify trends? What are others who share your same preferences and needs saying?

Step 3: Finally, once you’ve narrowed everything down to a few different options, pick up the phone and call customer service. Even if you don’t have any specific questions, chatting with them can help you better understand the emphasis the company places on a positive customer experience.

During the call, pay attention to things like: Are they friendly? Do they seem knowledgeable? If necessary, are they able to assist with the selection process?

Our Final Thoughts About Casper Wave

In our experience, the vast majority of online-only mattress manufacturers stay within the same general ‘boundaries’ when designing their products, many of which we discussed in the previous section.

But with Wave’s new Natural Geometry System, their Flo foam, and their reinforced polymer network, it seems their San Francisco-based R&D facility is being put to good use and meaningfully differentiating their mattresses from the competition.

And while Casper’s standard mattress comes with overwhelmingly positive feedback, the reality is that consumers will have to pay significantly more for the Wave model. As Jeff Chapin explained in the Fast Company article cited above, “With this mattress, we were definitely focused on designing the best product that we could, rather than the most cost-efficient.”

Is it worth the much higher price? Again, this almost wholly depends on your personal needs and preferences, although Wave seems to be marketed toward those with chronic back pain. So, if this is something you’re experiencing, Wave seems competitively priced with other high-end mattresses.

In the end, you’ll have more than three months to try Casper’s Wave, which should be more than enough time to figure out if it’s the right mattress for you. And if it’s not, you won’t have to pay for return shipping and the company will pick it up for free. Just be sure that you have something else to sleep on should you decide to send it back!

HighYa’s Editorial Disclosure: This URL contains links to Casper’s website. Should the reader click on any of these links and make a purchase of any Casper Mattress, HighYa will earn a 5% commission per sale through Impact Radius (www.impactradius.com). For more info, click here.

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