About Citratone

Citratone is a trial-based anti-aging face cream that’s claimed to help you look “years younger” and rejuvenate dull, aging skin by improving collagen production, visibly tightening and softening skin, and creating healthy, long-lasting skin cells.

When applied daily, Citratone’s “powerful” ingredients, including Trylagen, Retinol, and vitamin C, are claimed to help you maintain healthy skin over 3 simple steps:

  • Wash your face each morning and evening with a gentle cleanser.
  • Apply Citratone evenly across your entire face.
  • Watch as you achieve “visibly noticeable results within days!”

So, what’s the real deal with Citratone? Will this vitamin C moisturizer really “create longer-lasting, tougher layers of skin that stretch out for a smoother appearance, pushing wrinkles back in the process,” or is it a bunch of science-y gobbledygook? Consider the following:

Will Citratone’s Ingredients Provide Anti-Aging Benefits?

Sure, the Citratone website makes some scientific-sounding claims, such as claiming to be “designed to create a more efficient polymer exchange within your skin,” but what does the company provide as far as evidence?

Overall, the Citratone website provides 3 different references to back up their claims:

  • A brochure for Trylagen, direct from the manufacturer, although no third-party clinical evidence is provided.
  • A brochure for BASF’s Retinol.
  • A brochure for Ascorbyl Glucoside, a self-proclaimed “stable form of vitamin C.” Again, no third-party clinical evidence is provided for this specific formulation.

With this in mind, vitamin C seems to hold promise for providing anti-aging benefits, because, “Skin creams containing vitamin C or vitamin C in combination with acetyl tyrosine, zinc sulfate, sodium hyaluronate, and bioflavonoids (Cellex-C High Potency Serum) seem to improve wrinkles in facial skin that is aged by sun exposure.”

Retinol (a type of retinoid) also appears to be a decent choice for an anti-aging ingredient, since they “work by prompting surface skin cells to turn over and die rapidly, making way for new cell growth underneath. They hamper the breakdown of collagen and thicken the deeper layer of skin where wrinkles get their start.”

For more tips, be sure to read through our Think that Clinical Study is Legit? and Learning To Read Your Cosmetics Label articles.

Is Citratone a Popular Anti-Aging Product?

We’ll talk more about Citratone’s customer reviews in a moment, but first: Is Citratone really a popular product among industry professionals? You could certainly be forgiven for thinking so, as the manufacturer claims Citratone is a “skin cream [that] is an effective answer to aging that can fit into any quick beauty regime, making it the choice among beauty artists across the globe.”

However, during our research, we didn’t uncover any third-party websites or professional endorsements that backed up this hefty claim. As such, it’s our opinion that it’s grossly overblown at best, or a complete mistruth at worst.

Arbitration Might Make You Age Faster

Lastly, all orders placed through the Citratone website are subject to an arbitration agreement, which basically states that you won’t be able to become part of a jury trial or a class action lawsuit if you experience any damages.

In other words, your legal ramifications will be severely limited.

Customers Aren’t Raving about Citratone

At the time of our research, Citratone was only advertised through an extensive affiliate network, each of whom earn commissions for every sale of the product they refer. As such, they’ll often create online reviews that appear legitimate, but contain nothing more than the manufacturer’s marketing hype.

Outside of these, we didn’t encounter any legitimate online customer reviews for Citratone.

However, Citratone is one of many trial-based anti-aging products to recently hit the market, and includes the likes of DermAktive, Nuvie Skin Care, AbsoluteDerma, and many more, all of which come with mostly negative HighYa reader reviews due to complaints of failure to work, high prices, and difficulty cancelling free trials (more about this next).

Suffice it to say, any time you encounter an anti-aging product sold only through a free trial, you should be very wary.

Citratone Pricing & Refund Policy

When it comes to purchasing Citratone, the anti-aging face cream is only available through a 14-day trial, which begins on the date your order is placed. Here, you’ll pay $4.95 to cover S&H and will receive a full 30-day supply of the product.

Then, after these 14 days have passed, you’ll be charged the full price of $94.94 and will also be automatically enrolled in the company’s autoship program (here’s where they really get you). This means you’ll continue receive a new shipment of Citratone once every 30 days, and your credit card will be billed $94.94

Outside of the trial, one refund is permissible for unwanted Citratone orders, less S&H charges, if requested within 30 days of your original order. However, this only applies to unopened products. In other words, if you give Citratone a try, you own it.

With this in mind, in order to request a refund, cancel your trial, or end your automatic shipments, you’ll need to contact customer service at 888-853-3821.

Is Citratone a Good Choice for an Anti-Aging Product?

Chopping to the point: While some of Citratone’s ingredients may provide a mild anti-aging effect, considering the fact that:

  • The manufacturer makes many claims that aren’t supported by clinical evidence,
  • The product is only available through a “free” trial and subsequent autoship program, and
  • You’ll be restricted by an arbitration agreement when placing your order,

… it’s our opinion that Citratone’s price is far out of line with any benefits you could realistically expect to experience from using it.

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20 Customer Reviews for Citratone

Average Customer Rating: 1.0
Rating Snapshot:
5 stars: 0 4 stars: 0 3 stars: 0 2 stars: 1 1 stars: 19
Bottom Line: 0% would recommend it to a friend
Showing 1-11 of 20
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  • 2 out 2 people found this review helpful

    Scam!

    This company presented itself as if it was a special deal because I was a Costco member; making it look like the offer came from Costco to get these $89.00 & $94.00 dollar products at a trial size for just a few dollars. I'm pretty sure Costco had nothing to do with the offer. I don't know where it said anything about notifying them within 14 days if I wanted to cancel or I would be charged the full price and continue to get it monthly at full price. Obviously, it was well hidden in the small print. My bad for not reading more carefully. So beware! I called immediately when I saw the charge on my credit card and canceled. I got more product the next day. I called the company back again and told them I was sending it back and wanted full refund. They still charged nearly $10.00 for the process. It's an ok lotion but doesn't do anything out of the ordinary.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Run, don't walk, to the nearest website

    This is the worst company and borders fraud. They have been charging me for $89 and $95 (rounding the charges off) per month on auto bill for products that are garbage and not worth 2.99, if that. If you send back the products you only have 15 days, then they will only give you 45% of the cost and you also pay the shipping. So beware, hope you take heed.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Lack of proper information.

    • Georgia,
    • Mar 9, 2016

    This is by far the worst customer service experience ever! The products don't come with any additional information in regards to policies and charges. So be prepared to get a nasty bill without explanation. And the company does not show any desire to help you with or to take ownership over their mistakes. All they want is your money. This is a big scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 7 people found this review helpful

    Scam at best

    I ordered a trial size for the price of shipping, and received a full-sized jar. I was also charged the $94.94, not the shipping cost. I didn't catch it at first, and received a second jar two weeks later, and that's when I suspected something was wrong. Yep, another $94.94 charge was on my credit card. I called customer service, lit the guy up, told him it was fraud and I was calling my bank first thing Monday morning and reporting his company. He said I would end up paying it anyway, then tried to bargain with me about how much of a refund he was going the "give" me.

    Do NOT order anything from these people! The cream is nothing special, so don't waste your time and trouble. I wish I could give the experience a negative 10 stars. What a headache.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Scam

    • Thomaston, CT,
    • Feb 23, 2016

    What a scam. They send you the "free sample" but then charge you $94.94 two weeks later and then charge your credit card $94.94 two weeks later after that. They don't send any product in return. Customer service is horrible. I called my credit card company because I did not sign up for any charge. I signed up for a "free sample" and the credit card is disputing this transaction and this company sent me an e-mail stating they would refund my money and not charge anymore. The next day they charged me $94.94 again.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    Not for me

    • Roanoke, VA,
    • Feb 5, 2016

    My experience with Citratone is that when I first applied it to my cleansed skin, it caused a flushing feeling followed with a burning sensation. My facial skin became reddened and my eyes teared up and burned for approximately 35 minutes, even after applying cold, wet compresses. This is definitely not for me. I can only pray that I can stop any future automatic orders. I may have to cancel my credit card and have a new one re-issued.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 13 people found this review helpful

    Horrible

    • Boston, Massachusetts ,
    • Feb 3, 2016

    This is the worst thing you can do. I would advise everybody not to fall for this stupid scam. About three months ago, I received an email asking me to try a free sample, with no purchase necessary. I thought to myself, doesn't hurt to try. I ended up getting charged $94, and called the 1-800 number to cancel. The girl was so rude on the phone, telling me that I signed up for the creme, and should pay attention to the small print. Then she hung up on me. Anyone that would spend $94 on cream is not thinking straight. It actually said that all you have to pay is $4.95 for the shipping and handling. Biggest scam ever.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 13 people found this review helpful

    Billing deception

    • Michigan,
    • Jan 16, 2016

    The product is just okay. It doesn't do everything they say it does, and when you call to place an order you are not told what the full price is going to be. I was lied to about how long the trial lasts and my card was charged twice in one month. I feel they deliberately withheld certain information because had they not I would never have continued on with my order. Beware!

    Bottom Line: No, I would not recommend this to a friend

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  • 17 out 19 people found this review helpful

    Phone number

    • Boston, MA,
    • Dec 28, 2015

    I could not use the product. I had a severe reaction. I wanted to cancel any further orders. I had to search with a magnifying glass for the phone number of the distributor. It was in tiny print on the jar.

    The name is Vita Health. Phone number on the jar is 888-713-2187.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Feb 18, 2016

      Rita Kolb

      That is a fax number.

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  • 24 out 24 people found this review helpful

    Citratone "Free Trial."

    • Nebraska,
    • Dec 5, 2015

    This is a scam for sure. In September I ordered the "free trial" of the Citratone/Clarity eye cream and face cream, for the S&H fees of $4.95 and $4.95. My credit card was billed for these items, and Capital One notified me that the charges seemed fraudulent. After checking my account, and speaking with a customer service representative, I thought this was all cleared up. NOPE. Kept getting the shipments (2) since the "free trial." The description of charges on my cc account are as follows:

    07 OCT TMP*CLEANSEFIT 1800888-713-5094OH...$89.99

    07 OCT CCF*COLONCLEANSEFIT1800866-891-3221OH...$94.99

    Once I realized the numbers looked like phone numbers I called, and spoke to a woman that said, "oh, we're getting a lot of calls about this." After speaking with her for a few minutes, she gave me a number 1-866-891-3221. I called it and spoke with a representative who told me after a lengthy conversation, that the information about 31 day shipments is included within the website, and that it is likely that since the information is contained therein, my credit card company probably won't reverse the charges. He told me that he is authorized to refund me 30% of the charges, and I told him it wasn't acceptable, I wanted a full refund.

    He put me on hold and came back to tell me that he was now authorized to refund me 50%. I did not accept those terms either, but told him that I was going to return the 2 shipments I did not ask for. He said that only one would be accepted, the latest shipment, from November, for a full refund to my credit card, which I accepted, but will still dispute all charges with Capital One. I asked the representative why the description of charges said Colon Cleanse, and Cleanse Fit, he said that is another product they "offer." Apparently, that description is what prompted Capital One to contact me.

    I did check the website www.tryclarity.net and looked for any info regarding the recurring shipments and charges. It's there, only you have to click on "Terms and Conditions" located clearly at the bottom of the page, however, it is my belief that this info should have been visible to consumers, at least some sort of prompt to check the "Terms and Conditions" section of their page, if they're a legitimate company.

    The address to return the products, per the representative is in St. Petersburg Florida, I will be checking the BBB of that city, and also contacting the Florida Attorney General regarding this scam company. I am not going to go away quietly.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    Scam

    • Ridgecrest CA,
    • Nov 22, 2015

    This is a tptal scam. As others stated above you get your trial for shipping and handling and then they hit your card. Mine was for $94.94. My Dollar Tree products worked better than this.

    Bottom Line: No, I would not recommend this to a friend

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