About CowBoom

Based in Richfield, Minnesota, CowBoom (www.cowboom.com) is an online retailer primarily focused on pre-owned and refurbished electronics such as TV and audio gear, laptop and desktop computers, tablets, mobile and gaming devices, and more. CowBoom is owned by big-box retailer Best Buy, and acts as their outlet for liquidated and outdated electronics such as the iPad 1. As a result, the site offers closeout prices on a wide variety of products.

CowBoom Features

CowBoom initially entered the market under the name Dealtree, before being purchased by Best Buy approximately four years ago. As a subsidiary of Best Buy, CowBoom only sells items supplied from their various retail stores around the country, which were returned by their original owners, or which never left the shelf in the first place. As such, it’s important to note that if you’re looking for good deals on the latest and greatest electronics and gadgets, CowBoom is probably not going to be your first option, as they mainly specialize in older, discontinued models.

Having said this, CowBoom claims to offer some of the lowest prices and steepest discounts for their specific products, so that you won’t be forced to scour the web for a better deal. In fact, the company claims to offer up to 75% discounts, such as on their Daily Deal items.

CowBoom claims that every pre-owned/refurbished item on their site has been subjected to an intensive screening process to ensure quality, and that the item performs to the manufacturer’s original specifications. However, there have been some complaints of receiving damaged goods, of products that were missing parts upon arrival, and of products that did not match the description on the site. Despite this, the company maintains an A- rating with the Better Business Bureau, with a total of 55 complaints, 39 of which were related to products and/or service.

Items featured on CowBoom’s easy-to-use site change on a daily basis, and include standard purchase options, as well as auctions (Note: You’ll need a credit card on file to participate in an auction).

CowBoom Return and Shipping Policies

All items purchased through CowBoom come with a 15-day money back guarantee, many of which include free shipping, with the exception of larger items. If you need to return a product, simply ship it back to the warehouse, at which point your refund will be fully processed without any associated restocking fees.

Even though CowBoom focuses on pre-owned and refurbished products, the company does provide electronics protection plans through a third-party vendor named Consumer Priority Service.

Pros:

  • Good deals on refurbished and discontinued electronics
  • Backed by Best Buy, one of the largest electronics retailers
  • Easy to use website, which includes standard purchases, as well as auctions
  • All items come with a 15-day money back guarantee
  • No restocking fees for returns
  • Protection plans provided through a third-party vendor
  • A- rating with the Better Business Bureau

Cons:

  • Mixed online reviews complaining of damaged products/products that were missing parts/products that did not match original site specifications
  • Some customers have complained of lengthy shipping times

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1 Customer Review for CowBoom

Average Customer Rating: 1.0
Rating Snapshot:
5 stars: 0 4 stars: 0 3 stars: 0 2 stars: 0 1 stars: 1
Bottom Line: 0% would recommend it to a friend
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  • 2 out 6 people found this review helpful

    Costly items

    • Pittsburgh, PA,
    • Feb 5, 2014

    I checked out the prices on their pre owned computers. They are extremely high in cost. I don't see how a customer is getting a deal from this website.

    Bottom Line: No, I would not recommend this to a friend

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