About Crack Away
Crack Away is an industrial strength compound that begins as a liquid and hardens to form a flexible bond with concrete. This means it can help you repair cracks in your driveway, sidewalks, birdbaths, or anything else made from concrete.
All you have to do is squeeze Crack Away into each area using its lightweight dispenser bottle, and then wait 2 hours. During this time, Crack Away’s formula will self-level (no more scraping with trowels!) and “virtually disappear.”
At this same time, Crack Away will bond with the surrounding concrete, giving you attractive results that last for years. Crack Away can even be used indoors, as well as on certain types of walls, like stucco!
If you’ve checked into having your concrete repaired, you already know how expensive it can be. But can Crack Away provide you with similar results for less, or is it a waste of time and money?
Let’s start by taking a closer look at Crack Away’s formula.
What’s Contained in Crack Away’s Formula?
Other than telling us that Crack Away is “industrial strength” and “self-leveling,” we’re not told much about its formula. The good news is that products like Crack Away are very popular and go by several names, including “concrete repair caulk,” “concrete crack repair sealant,” “crack sealer,” and more.
Regardless of what they’re called though, concrete repair caulk is generally made from a polyurethane or latex-based compound that goes on as a liquid, dries once exposed to air, and forms a flexible, watertight bond.
This means water can’t penetrate the crack and cause further damage, while the caulk will remain in place, despite minor shifting in your concrete.
What’s up with all these other options?
Other Products Similar to Crack Away
Want to know a secret about ASOTV companies? They like to promote their products as if they’re on-of-a-kind or revolutionary, when they’re often just rebadged products you can find locally, and Crack Away appears to follow suit.
To see just how many of these options you have, try typing the above phrases (concrete repair caulk, etc.) into your favorite search engine. You’ll likely come across hundreds of different products, many of which also self-level.
After you search online and get a good handle on the situation, we’d also recommend looking for concrete crack caulk at your local hardware store or home improvement retailer. If you’ve already searched online, you probably know that you can purchase many of these options for less than $5.
Now’s a good opportunity to talk about Crack Away’s price.
Does Crack Away Come with a 100% Satisfaction Guarantee?
One bottle (1 quart, enough to repair 50ft of cracks) of Crack Away will cost you $14.99 plus $7.99 S&H. You’ll be able to purchase a second bottle at checkout for an additional $7.99 S&H.
Regardless of which option you choose, you’ll also be able to purchase Crack Away Asphalt for an additional $14.99.
Crack Away comes with a 30-day refund policy, less S&H charges. This means that you might not be “100% satisfied” when you realize that—even if you purchased just one bottle of Crack Away—that you’ll probably only get a couple dollars back after shipping it back to the manufacturer.
Did you choose the BOGO offer? Then you’ll end up losing money on the whole transaction!
With this in mind, you can request a refund by contacting Telebrands at 855-668-1655.
Who is Telebrands, anyway?
A Quick Recap about Telebrands
Telebrands is the largest “As Seen on TV” company in existence and has been around for more than 30 years. They’re responsible for popular products like Pocket Hose Ultra, WOW Cup, Hurricane 360 Spin Mop, and dozens more.
According to HighYa readers, these products have mixed reputations, with common complaints citing failure to work as advertised, poor quality, and poor customer service (difficulty obtaining refunds, upsells during calls, etc.). You might not experience the same with Crack Away, although it’s worth keeping in mind.
With a C- Better Business Bureau rating and 1,165 closed complaints (as of 9/28/15), many of Telebrands’s customers appear to be complaining about these same things elsewhere online.
Telebrands also recently paid $550K to the State of NJ for allegedly violating the Consumer Fraud Act, although as part of the settlement, they’d admitted no wrongdoing.
With all of this in mind, let’s take a bird’s eye look at Crack Away.
Our Observations about Crack Away
Whether you’re thinking about Crack Away or another concrete caulk, the main thing to keep in mind is that they’re intended to prevent future damage caused moisture, not to provide a final solution to the underlying issue.
Are your concrete cracks caused by expansion and contraction due to heat and cold, tree roots, shifting soil, or anything else? Crack Away will only fill the cracks—not address what’s causing them. As a result, these cracks will likely continue to get worse until you’ve sufficiently addressed the underlying cause.
And although Crack Away claims to “virtually disappear,” this will only be the case if your concrete isn’t stained from tire marks, oil, mildew, or anything else. Otherwise, it’ll probably be pretty apparent where you applied Crack Away, even after it dries.
When it comes down to it, as we also recommended in our SlabDini review (an essentially identical product to Crack Away), we’d suggest searching for local concrete caulk options before placing your Crack Away order. This can save you a big chunk of change; not just on the product itself, but also on the steep, non-refundable S&H charges if you’re not pleased.
Then, once you have your concrete caulk in hand, you can learn about the best methods for applying it. After all, you want the best possible results!