Effy Jewelry Reviews

One of my ring is Elephant. Very cute however the little tail broke already. I bought it less then 2 years ago.

Second ring is the Snake, very beautiful black snake. However the eye, green stone fell off, I only bought this ring couple of months ago! Very disappointed, will never buy anything Effy. I contacted the company asking to help with repair but no answer.

Bottom Line: No, I would not recommend this to a friend

I bought an Effy men's ring on a cruise in January 2016. I decided to have the ring resized up one size in July due to it always having been a little tight. The jeweler contacted me to say there was a lot of porosity in the white gold shank, making it difficult to resize, he said this was very poor workmanship. This ring was not the quality sold to me and I would advise consumers to steer clear of Effy if they want quality jeweler.

Bottom Line: No, I would not recommend this to a friend

My husband purchased me a Tanzanian bracelet in distance from Effy. It was not fitting right and I was told to take it to their jeweler in Cozumel where he ruined it! I have never seen such poor workmanship.

When we got back from our cruise I was told to send it to Effy in New York, I did that. That was back in March of 2016 and it is now September of 2016. I have not gotten it back nor have I ever worn it once!

I have made a complaint with the Better Business Bureau New York. And 11 days later, Effy still hasn't responded!

By the way Effy is not registered with the Better Business Bureau in any state. This is the worst company to do business with from which I've ever bought from!

Buyer beware: Sugar drips off their lips until you buy and have a problem with customer service! Then you are sent to rafi a man who is not a problem solver at all.

Bottom Line: No, I would not recommend this to a friend

I purchased an Effy ring while on a Celebrity cruise. The convincing sales representative stated that the ring can be traded in or upgraded by Effy at any time. We then asked if the ring can be made in white gold and they said that it can be done. So we purchased the ring and after several weeks it was delivered to our home and it was in white gold as promised.

However, the emerald stone was not the same one that I purchased. During a phone call to Effy, I was told that the stone was indeed the same stone. Later, I contacted Effy to ask if I could visit their store in New York with intent to either trade the ring or have the emerald replaced. I was told that I must contact the cruise line, and they told me that I had to contact their customer service department, I think it is a contract service called Seaboard.

After a month of phone calls and emails in which I asked to upgrade the emerald or to trade in the ring toward a different one, and their assurances that they will help, I am now told to send the ring to their company and they will see what they can do. This after they were sent copies of the receipts and Effy photos of the ring.

I want to point out that we recently went on a cruise in the Caribbean and the Effy stores on some of the islands all repeated an Effy policy that we can upgrade a ring at any time. So I am lied to and given the runaround and neither Effy or the Celebrity cruise line cares. Oh, just to mention that the ring cost $1,500.

Bottom Line: No, I would not recommend this to a friend

I purchased a Tanzanite Bracelet in November of 2016. I have worn it out on about ten occasions, and at beginning of April, the bracelet broke.

I attempted to contact Effy on numerous occasions but was unable to get a response. Now I am wondering if they are still in business given the poor quality of their products.

Bottom Line: No, I would not recommend this to a friend

I purchased a pendant. Spoke to the e-commerce manager at Effy. He said that the item was returnable within 30 days for a refund. I received the pendant. Upon seeing it in the box, I decided that it was too small and not to my liking. I tried calling the toll free number, the local number and the e-commerce manager. No one answered the phone numbers. I left emails at the company site and to the e-commerce manager. No one returned a call or emailed me. It has been several days so far.

Bottom Line: No, I would not recommend this to a friend

My partner and I were on a Sun Princess cruise in July this year (2017). While on that cruise my partner and I went into the Effy Jewelry store and found a gorgeous Tanzanite ring, which I chose as my engagement ring. It was several sizes too big, but the ladies assured us that someone on shore would be able to resize it.

The ring was purchased based on the expert opinion of the staff, that it could be resized.

I have just come home today, after going to several jewelry stores, gutted because I was told the exact opposite! They CANNOT resize the ring. It is way too large and resizing would damage the ring setting, etc.

This is absolutely unacceptable. We purchased the ring only because Effy staff (it was more than one person!) promised us it could be resized. I feel so angry and upset that we have been conned into purchasing a ring which I cannot use for its intended purpose.

I have messaged them today asking someone to contact me so an acceptable resolution can be achieved asap. After reading these reviews, I doubt they will call or email back!

Bottom Line: No, I would not recommend this to a friend

My partner and I were on a Sun Princess cruise in June this year. While on that cruise we went into the Effy Jewelry store and found a gorgeous Tanzanite ring which I chose as my engagement ring. It was several sizes too big, but the ladies assured us that someone on shore would be able to resize it.

The ring was purchased based on the expert opinion of Effy staff, and that it could be resized.

In August I finally had time to go to the jeweler to find out as bout resizing. Three different jewelers have told me the exact opposite of Effy staff. They CANNOT resize the ring. It is way too large and resizing would damage the ring setting, etc.

This is absolutely unacceptable. We purchased the ring only because Effy staff (it was more than one person!) promised us it could be resized. I feel so angry and upset that we have been conned into purchasing a ring which I cannot use for its intended purpose.

To top it all off, I have not received a response to any of the emails I have sent to Princess Cruises or Effy Jewelry in the last 2-3 weeks. Absolutely appalling customer service.

Bottom Line: No, I would not recommend this to a friend

We were engaged in the Effy store on the 19th of December 2016. We purchase two rings one for me and one for my fiance. His had to be made as it needed to be a size z. Assurances of two weeks maximum were made.

After eight and a half months of trying to get Effy to answer any emails messages or phone calls without any reply, both emails from myself and my fiance, and calls from both, we resorted to contacting Princess Cruises. They advised that they would reply to us in five days again nothing! My ring is dull and lackluster now, and we had proposed our engagement party until we got home and his ring would have arrived.

We are not a young couple, in fact, we had been friends for over 30 years before getting together. Eight months later we don't think it appropriate to hold a party!

Finally, the ring arrived without any apology or any advice. Then Princess Cruises replied TWO WEEKS AFTER the arrival of the ring, apologizing for Effy and giving us a $100 credit on our next cruise. No, I would not recommend Effy!

Bottom Line: No, I would not recommend this to a friend

Please do not purchase Effy Jewelry on a cruise, either on board or in port. I would suggest going to Macy's or one of their stateside stores.

I purchased a ruby ring on Carnival's Paradise. The ring was sized, and I thought all was well and good. I picked up the ring the last day of the cruise. As I walked out of the store, I looked more closely at the ring and saw a stone was missing. I went back in and asked the manager for a refund. He assured me that he was going to New York the next day (we were returning to Tampa then) and would get it repaired and have it shipped overnight and that I would have it within a week. Two weeks and still no ring! Five phone calls and not one return call.

I finally reached a lady at Effy that is supposed to be a manager in customer service. After explaining the situation, she placed me on hold. She checked their files and have NO record of the ring being in New York. She stated they had to contact the cruise ship to see if the ring can be mailed to me. When I ask why it was repaired and returned to the ship, her story changed. Now she doesn't know where the ring is or if it was ever mailed to New York.

I just want a refund. NEVER EVER purchase from Effy and expect any kind of good quality service. Very disappointed in the company. I have 11 pieces of Effy Jewelry. If I ever purchase from them, it will probably be through Macy's.

Right now I just want my $1800 refund, not stories about how they don't know where it is!

Bottom Line: No, I would not recommend this to a friend

The cruise with Carnival was great. Our only real disappointment was our purchase at Effy Jewelry. When you first go into the store, everyone is so nice. We were guaranteed the best price on the diamond earrings we were looking at. So the purchase was made.

Upon arrival in Aruba, we brought the earrings to the Effy store near the port. The same exact earrings $300 cheaper. That didn’t make me happy. So back we go to Effy on the ship. Once again we were treated very nice and guaranteed it would be taken care. Next day we are at sea, and the tune has changed. The MGR who represented himself as the owner tells us that the earings we looked at were different. From this point on he wasn’t that friendly employee. He would do nothing for us. I felt like we just said no to a timeshare salesman.

STAY AWAY from Effy on Carnival VISTA or should I call them "iffy."

Bottom Line: No, I would not recommend this to a friend

I purchased a gold and diamond ring while on vacation on a Carnival Cruise-Breeze at a port in Cozumel on 05/04/18. On 05/06/18 while at the airport waiting to depart for home, I looked at the ring in the box and noticed it was broken. I sent an email while at the airport to EFFY and then called on 05/07 to speak to Customer Service. I was given an RMA 1187119 to return the ring.

About 2-3 weeks later I receive a phone call from New York headquarters stating the ring would be special ordered and should receive it by August (?). I am very upset and disappointed! I purchased this product to wear to an event. I have paid for a product that I am not using. I called today and spoke to a very rude manager by the name of Ralphi Setar about my ring and how unacceptable the timeframe was. I own other EFFY jewelry, but this is my last purchase. EFFY does not believe in accommodating their customers for the inconvenience.

Don't buy from EFFY, there are no refunds on any purchases and long extensive wait periods for returns.

Bottom Line: No, I would not recommend this to a friend

My husband bought an Alexandrite ring for me, for our wedding anniversary, while we were on a cruise with Royal Carribean, in the Southern Caribbean, at the Effy Store #10, last February. My husband paid $3,000 US funds. The exchange is 30% higher in US funds than Canadian funds.

I just had my ring appraised, for insurance purposes. It came back at $2,450 CAD.

I called and emailed Effy, someone called me back once and left a message for me to call. That was two weeks ago. I have called, left messages and emailed about eight times. No one returns calls or emails.

DON'T EVER BUY from this company.

Bottom Line: No, I would not recommend this to a friend

Poor quality jewelry. My wife loved the designs of the Effy line of rings. Over the past 12 months I had purchased two Effy rings, and in both cases, the main stone fell out. They were replaced by the jewelry store but I think this says something about the manufacturing quality of their products, very poor. I contacted their Customer Service department, they apologized, but that was it. So much time wasted dealing with their product and the embarrassment my wife felt in a public setting when the rings failed was awful for her. I will not be buying another product from them.

Bottom Line: No, I would not recommend this to a friend

I recently purchased an emerald ring branded Effy. This is absolutely the worst emerald I have ever seen! It is extremely cloudy. And the green is a light green, not a rich green as I would have expected. I think the Effy brand name should be consistent with "crap jewelry." I hope you don't lose your money as I did. I waited too long to be able to return it.

Bottom Line: No, I would not recommend this to a friend

My husband purchased me a necklace and earring set at Amber Cove in the Caribbean. I have worn the jewelry twice in the last year. The magnet fell out from the necklace and cannot be replaced. £1,000 was what he paid. Please do not buy this brand.

Bottom Line: No, I would not recommend this to a friend

On November 4, 2018 on the Ruby Princess, I purchased a diamond bracelet at Effy. The clasp would not stay fastened and I took it back to the manager. He fooled with it and put it back on my wrist. It remained on my wrist for the rest of the cruise. I discovered it missing when I arrived at my car in Honolulu. I reported it missing to the Sheriff's deputy in Honolulu as well as lost and found. When I called Effy, they offered to sell me a replacement at a good price. I do not consider this a good enough response to my loss due to a faulty clasp.

Bottom Line: No, I would not recommend this to a friend

I purchased a beautiful cross pendant in the Baker Building, Bay St. Nassau, Bahamas last Christmas and came home to find that the "great price" "best possible price, bottom line" was thousands more than the same piece in the US. I took my cross and receipt to a local jeweler who I trust and have purchased from for years only to feel like a fool. She had the same Effy piece for significantly less. I have several pieces from Effy that I’ve purchased over the years and have always been happy, until now. I will never ever buy from them again, and I’ll make sure to tell everyone around me on my cruise this season too. I am embarrassed that I was taken advantage of.

Bottom Line: No, I would not recommend this to a friend

I have a beautiful Effy watch - the Columbus circle diamond. But the stingray leather band has broken.

So I contacted Effy Watch to buy a new band and they just simply said no, we don’t sell bands anymore. And they did not even try any solution. So now I have a $3500 watch without the accessory band. This is not the way a big company should work with their customers.

Bottom Line: No, I would not recommend this to a friend

I purchased a blue diamond flip top ring a few years ago in the Bahamas. I wore it a few times and a diamond fell out of the top flip portion. I was lucky enough to find the diamond and had it reset. I received the ring back, and a short while later a diamond fell out of the side. I really like the ring, but the setting doesn't seem to hold the stones. I don't really wear it that often and am not rough on it. So disappointed because I love the designs, but I will not buy any other pieces from Effy.

Bottom Line: No, I would not recommend this to a friend

I bought a ruby ring at a going out of business sale at a department store. I was assured that the ruby was genuine, and it was grouped away from the display of fake rubies. When I got my paperwork from the company, my ruby was described as a "lead/glass filled ruby."

I was lied to by both the salesperson and by Effy Jewelry. Unfortunately, because it was sold, no exchange or refund, they are not standing by their jewelry and have not replied to my emails when I sent them to complain. Since I trusted the store that I had shopped at for decades, I never dreamt this could happen. This is a misrepresentation and is illegal. I don't know of any recourse at this point except for a class action lawsuit, and I am hoping that with all the complaints this will happen.

Bottom Line: No, I would not recommend this to a friend

I recently purchased a yellow diamond necklace and earrings while aboard the Sea Princess on its 2018 world cruise. I was assured that I was being given a 40% discount off of the listed price of the pieces. However, on getting a valuation (which was advised by the store person), I find that the new valuations are much less than the actual price I paid for them. Not happy about this and this will be the first and last time I purchase any jewelry from Effy.

Bottom Line: No, I would not recommend this to a friend

While I was in Cozumel on a cruise, I had a diamond replaced on my wedding ring with a one of a pair of half carat diamond earrings they had that I loved and made another ring with the other diamond stud earring. I loved them. However, not even three weeks later the diamond they put in my wedding ring fell out. Unfortunately, I can’t find the diamond so half carat diamond is lost forever because of the cheap basket they used to hold the diamond on the ring. I took the other ring to another jeweler who put the other diamond in a better basket not a cheap basket to hold the diamond. I don’t recommend using Effy for switching diamonds out on rings. I am heartbroken. I will never do business with Effy again, they were once my favorite place to go.

Bottom Line: No, I would not recommend this to a friend

I love love love Effy's designs but why on earth do they use I1 and I2 junk diamonds?

You can see the inclusions of I diamonds with your eyes. Unacceptable for such expensive items.

Bottom Line: No, I would not recommend this to a friend

I purchased a beautiful Effy ring on my Royal Caribbean cruise last year.

I paid more than the cruise for the ring. Now it seems I see a replica of the ring everywhere in CZ.

I contacted Effy to see what my options are. I was told I had to buy up DOUBLE by cost. $7400.00 is OUT OF THE QUESTION.

I even went to local jewelry stores and they weren't even interested in it.

I own 3 other Effy pieces and have never seen them elsewhere.

Very disappointed.

Bottom Line: No, I would not recommend this to a friend

My husband and I were repeatedly told by Royal Caribbean that the Effy Jewelry was high quality and guaranteed jewelry, so we trusted them when we purchased my mixed stone (Ruby, pink sapphire, and diamonds) "14-karat rose gold" flower ring. We bought it on the last day of our trip so I didn’t wear it until the right occasion when we got home. I just took it out to wear it a week ago and as the night went on my friends noticed I had black all over my fingers where my ring had rubbed. I was HUMILIATED! I was just showing off my ring earlier in the evening and now it was turning my fingers black!

Of course, as luck would have it, I was just outside the return window and now I’m stuck with a $3,000 purchase that is nothing more than costume jewelry. Please don’t buy from this company or any other jewelry company recommended by Royal Caribbean. I don’t even have the heart to tell my husband because he’d be so upset that he spent $3,000 on a piece of junk I’d never wear again. I wish this forum allowed pictures so I could post.

Bottom Line: No, I would not recommend this to a friend

I had been watching a piece of jewelry go on sale and go on sale and go on sale until it went to close out. My mother bought it for me for my 45th birthday, it is very special to me, it has an amethyst that is pink and diamonds running all over the amethyst like loops. It reminds me of my sister every time I look at my hand. Her birthstone is Amethyst, I am an April baby so mine is diamonds. I am very happy with the ring, but We still paid a lot. $1200.00. Now I know to take a to a friend who owns her own jewelry shop to have it checked before the warranty runs out. Thank you.

Bottom Line: No, I would not recommend this to a friend