About Exede Internet

Based out of Englewood, CO, Exede Internet claims to use some of the most advanced satellite internet technology to make high speed internet available to customers virtually anywhere in the United States. Whether you’re at the end of a DSL pipeline or are located in a rural or remote area, Exede Internet claims they can get you connected to “high speed satellite internet from space.”

But when it’s all said and done, does Exede Internet really provide a usable satellite-based internet service, and if so, do they offer a good value? We uplinked to some facts and here’s what we learned.

How Exede Internet Works

Using ViaSat-1, which is claimed to be “the most powerful communications satellite ever launched,” Exede Internet claims to be able to provide you with high-speed internet almost anywhere in the U.S., even in extremely remote locations.

With this in mind, Exede Internet offers 4 different plans depending on your usage needs:

  • Classic 10 – Up to 10 GB of data usage allowable per month. Unmetered access between 12am and 5am.
  • Classic 15 – Up to 15 GB of data usage allowable per month. Unmetered access between 12am and 5am.
  • Classic 25 – Up to 25 GB of data usage allowable per month. Unmetered access between 12am and 5am.
  • Evolution – Unlimited email and web access, in addition to a 5 GB limit for everything else. Unmetered access between 3am and 8am.

However, keep in mid that regardless of which plan you choose, download speed maxes out at 12 Mbps and upload speed at 3 Mbps (see more about this in the Bottom Line section).

Exede Internet Pricing & Refund Policy

Exede Internet plans are priced as follows, all of which require a 24-month commitment:

  • Classic 10: $49.99/mo
  • Classic 15: $79.99/mo
  • Classic 25: $129.99/mo
  • Evolution: $64.99/mo

Along with your Exede Internet plan, you’ll gain access to 12 months of free antivirus software, and a 3-year price lock guarantee. You can also save $10 per month when your plan is bundled with Exede Voice, and an additional $10 per month if you sign up for DirectTV at the same time.

Standard installation for Exede Internet hardware is included in the price, although this only involves hookup to one computer and 2.5 hours of labor. This means that, if you need to hook up to more computers, or the installer takes more than 2.5 hours, you may be billed accordingly.

Speaking of additional charges: You’ll also be required to pay a one-time $49.99 setup fee, along with a leased equipment fee, which is priced at $9.99 per month, or at $199.99 if paid in full. Also, once your free anti-virus software trial ends you’ll be charged $2.99 per month.

On top of this, if you exceed your allotted data usage during the month, you can purchase additional data at $9.99 per MB. Finally, if you decide to cancel your Exede Internet service prior to the 24-month contract expiring, you’ll be subject to a $300+ early termination fee.

What Do Other Consumers Have to Say About Exede Internet?

Overall, Exede Internet appears to have a primarily negative online customer reputation. While a few customers seem to have had a pleasant experience, the vast majority appear to have had an almost wholly unfavorable one. Many of the most common complaints reference much slower data speeds than advertised, frequently dropped signals, and poor customer service (unknowledgeable technicians, inability to speak with managers, etc.).

What’s the Bottom Line About Exede Internet?

Even though you live in a rural or remote location, you still need reliable internet access, right? If so, does Exede Internet represent the best use of your hard-earned money? Maybe, but keep the following in mind before making your decision:

Southern View

First, in order for the satellite dish attached to your house to receive an Exede Internet signal, it needs to have a clear view of the southern sky, with no trees or other tall structures in the way. As such, if you live in a rural area with a lot of trees, this could present a problem.

Download Speeds & Data Usage

Second, even if you do have a clear southern view, remember that download speeds are “up to” 12 Mbps and are not guaranteed. In addition, keep in mind that once you exceed your monthly data, downloading video/audio will be significantly slowed. However, Exede Internet claims that email and web pages will continue to download at the same speed with some plans.

With this in mind, compared to popular “land-based” internet service provider (e.g. DSL, internet, fiber-optic, etc.), Exede Internet offers very low data limits. Because of this, this satellite-based service may not be ideal for:

  1. Online gamers.
  2. Individuals who have “cut the cord” and use their internet connection to watch TV and download movies/music.
  3. Households with more than a couple users (e.g. large families with multiple devices).

In fact, many people who regularly used Netflix, Hulu, and other streaming sites claimed to have reached their data cap in as little as 2-3 days. However, it’s important to note that some customers who drastically monitored their usage and stuck to email and website browsing only (no downloads) claimed to have reached their data usage within a couple weeks, so your mileage may vary.

The Price

Remember that there are numerous additional fees you’ll be required to pay on top of the monthly cost of your plan. This includes $9.99 per month in order to lease the equipment, additional charges for non-standard installations, $9.99 per GB of data above and beyond your chosen plan, and the need to purchase a wireless router if you don’t want to be chained to Exede’s modem.

On top of all this, if you’re dissatisfied with the internet service you’re receiving—even if it’s 1 day after you signed up—you’ll be required to pay a $300+ early termination fee.

Bottom line

Based on the sheer number of negative online reviews regarding Exede Internet, you may want to fully research all of your options prior to signing one of their 2-year contracts.

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26 Customer Reviews for Exede Internet

Average Customer Rating: 1.2
Rating Snapshot:
5 stars: 1 4 stars: 0 3 stars: 0 2 stars: 0 1 stars: 25
Bottom Line: 4% would recommend it to a friend
Showing 1-11 of 26
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  • 0 out 1 people found this review helpful

    Beware of Negative Reviews

    As with any company, negative reviews will make up the vast majority of reviews you will find online and the upset customers generally only make up a very small percentage of a company's customer base. This is basic human psychology. If you are content, you most likely will not voice your opinion, but if you are not content you need the whole world to know your issues. I have had Hughes Net and Exede, and Exede is by far superior to Hughes Net; not to say Exede is without problems, but I am grateful to receive internet living in the middle of the woods even if the speeds are slower than advertised (Hughes Net is so much worse). I guess being someone who has seen much of the world has made me grateful for what is available to me. Also, do your research, it is common knowledge that satellite internet does not work well with live gaming and does cost more than cable internet. We complain so much when we have so much.

    Bottom Line: Yes, I would recommend this to a friend

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  • Worst internet scam EVER

    I can't even begin to explain how bad this company is and should most definitely be shut down like others have said. I will be reporting them to the Better Business Bureau in hopes of shutting them down. Please, please, please do not do business with these CROOKS.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Be careful

    We used Exede for 5+ years. When everything works, it is an acceptable service, especially if you have no alternative. However, when problems arise (this includes canceling service, see below), you are on your own and more than likely will be screwed to one degree or another.

    The short: use Exede Internet at your own risk and BE CAREFUL. Do not expect anything from customer service reps (even the nice ones). Do not expect advertised speeds. Expect phantom data usage and expect to be given the run-around at every corner when problems arise. Customer service can be decent, but problems they try to solve are often "rejected" by corporate--seriously.

    The long: we used Exede for 5+ years and got along okay. It was nice to have high-speed Internet, but we often used up our Priority Data by the second or third week of each month, especially as more and more services migrated to Internet-only. We even somehow used data when our modem was off during a two-week vacation. We were on the lowest (20G/mo) plan, and I'm certainly not entirely blaming Exede for us burning through data, but the phantom data usage raised a red flag. Liberty Pass worked fine for a year or so, but by the end of our subscription this past June, usually rendered even casual browsing almost impossible, another red flag.

    Thankfully an alternative came along this year. We went through the process of disconnecting our Exede service, then were still charged our monthly fee a few days later. When we called again, the customer service rep said our previous request had "failed." We went through the entire disconnect process again, plus went through another process to get our monthly fee refunded. Our service is now disconnected, but our request for a refund, while accepted by customer service, was rejected by corporate because our customer agreement states there are no refunds for unused data. It does not matter that our first request came before our renewal date and that it was the fault of Exede that the request failed.

    Part of the disconnect process also required us to send back part of the satellite dish, the power cords/supply, and modem. It must be received by Exede within one month from the day you request to be disconnected. It has been 20 days since we sent the equipment back and Exede has no record of receiving the equipment. Thankfully, we have our UPS tracking number, so we may have a leg to stand on, but I would not be surprised if Exede finds a way to charge us $300 for not returning their equipment in a timely fashion.

    Again, BE CAREFUL. Read your customer agreement carefully and believe Exede will do everything they can to manipulate you into violation. Exede is as dishonest, ruthless and worthless as companies come.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    GB usage

    • Yaak Montana,
    • Oct 25, 2016

    We pay $129.99 per month for Exede. We got billed for 25 GB. Why? It takes a lot to use that much. We do not watch movies, Youtube, play games, nothing. Our computer is used for business and shopping on Amazon. They said someone must use our Wi-Fi around us. No one can. We live in a VERY RURAL place and have a password.

    My husband seen that we were over the limit, he paid $10.00 more until the 20th when it starts over. This is the worst Internet experience I have ever had. I think they take advantage of people like us and tell us a line of crap to get a lot of money. I know we do not do anything to go over our limit

    Not even close to 3 GB per month and they say over 25 GB per month? They are greedy and money hungry and rob from anyone they can. They are liars.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Super slow

    Would not recommend this service to anyone. That is all I can say about Exede. It makes dial up look good. Sorry customer service. Not at all what they promise, tell you what you want to hear to sell it. And what you get is crap. Then to drop this sorry internet they will charge you 15 dollars a month, even though it's not what they promise.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Unfair Charges

    I’ve been a long time customer of Wild Blue and then Exede. When we moved, we weren’t told we had to get on the roof of our tall house and remove the satellite receiver arm. We had to borrow the neighbor’s extension ladder and still couldn’t safely receive the part to return. We were charged $165. My husband and I are 66 and we tried to get the receiver arm. I took pictures and sent to Exede. I called them and discussed paying a service man to remove the arm but that was as expensive. They should not be able to charge this fee.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Exede is garbage

    • Aug 29, 2016

    Never ever use this company. They are a complete scam operation, deception and overcharging for non existent service. This company should be prosecuted.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Don't Do It - You Will Regret It

    • VA,
    • Aug 16, 2016

    So we were sold Exede Internet through our local Radio Shack. I went in asking about Dish and HughesNet and the Radio Shack guy says he didn't sell that anymore and had something better. HAH!

    What we got was Exede Internet and DirecTV.

    We paid outlandish set up and installation fees and over priced modem cost and whatever else they could tack on and so on. I can't really complain about the initial costs because I was made somewhat aware of them.

    What I will complain about is how absolutely awful the Exede Internet service is. It is a scam, a rip-off, a total lie. We went over our data (25GB) on the very first month, and reviewing all our usage I'm sure this was an error. Good luck actually reaching anyone, and if you do, they can't tell you anything. You can't even get a detail or timeline of when the data was supposedly used.

    DirecTV I have had in the past, so I knew what to expect. I have no real problem with their service except for the highway robbery cost of it. At least DirecTV actually provides the service they sold you. Exede absolutely does not. I so wish I would have seen some of these reviews beforehand, but I trusted my local expert at Radio Shack who was apparently just lying. I don't mind paying for a service, but don't sell me something that absolutely does not work.

    We have gone over our data limit many times (we've had it about a year) and twice, when we have been out of town for half the month. Nobody can explain how that is possible.

    We don't do video streaming, we're not big internet users, but my wife does work from home. She is remoting in (good thing, because it would not work), but simply accessing her online email. She is not Facebooking or transferring data or sending pics or anything like that. The Exede Internet simply just does not work very well and absolutely is stealing from us and overcharging us on a regular basis. It is out about 20% of the time (not working at all) and slow about 40% of the time. It works (albeit slowly) about 40% of the time, but there is no way we use the 25GB/month we contracted for.

    I have no other options in my remote area - no cable, no DSL, no fiber, but I am canceling my Exede anyway. I will purchase a mobile hotspot and operate it with two bars in my driveway and be less frustrated than I currently am with our awful, awful, awful Exede internet.

    I am not one to write reviews or even complain about a company, but stay away from Exede no matter what. Oh, and thanks lying Radio Shack sales guy.

    Like everyone else, wish I could rate less than one star. Holy cow is Exede a bad experience in every single aspect of their business. It doesn't work, they can't fix it, they don't want to fix it or even sell you an honest product. They are unhelpful, discourteous, incompetent, overpriced and dishonest.

    By the way, Dish was much better than DirecTV, for less money.

    I have been a DirecTV customer for many, many years, and tried Dish at my last residence before we moved. Dish offered similar programming for less cost and the customer service was by far better at Dish.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Absolutely horrible!

    This is the worst company I have ever dealt with in my life. Internet connection is so slow and unreliable that I may as well not have it at all. Constantly disconnecting throughout the day. Customer service is a joke! Expect to wait over an hour when you call them, and then they tell you nothing is wrong with your connection!

    Can't even tell you how much I utterly detest this crappy company and product.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Nothing high speed about this service...

    • Ridge Spring, SC,
    • Jul 28, 2016

    I'm renting a house with Exede internet provided. This is the only internet service available for the area. We have a 10G plan. I got ot say the service SUCKS! It is super slow all the time, even when we are within our 10G limit and have access to their best speeds. Whether it's lighting in a distant storm, raining, just cloudy, or windy, more often than not I have to reboot the modem/router, which can take up to an hour to regain connection. But even with only 1 user under best conditions, the service is VERY slow. I recently bought a new computer thinking that half the problem was with my old machine. It took over 24 hours to download MS Office onto my new machine. I can never fully access my email because the slow connection creates errors. It's definitely a handicap. My field of work often allows for remote online work but it is impossible to do with Exede.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Horrible! No Service Would Be Better

    • Vicksburg, MS,
    • Jul 24, 2016

    I wish there was an option for zero stars. I got this service before doing my homework and I am paying for it dearly. Paying $70 a month and using all the data within four days. Then slowed down to a rate that is intolerable for even the most basic task online. I found out I can get U-verse for $40 a month with NO limit on data use as long as I keep my DirecTV account. But even if I drop that account they limit me to 600 GB, which is virtually impossible to use. I'm cancelling tomorrow and hoping they aren't going stick it to me, but we'll see. Not having internet service beats this service. And I mean that.

    Bottom Line: No, I would not recommend this to a friend

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