Flaviar

I was given a referral by a friend which gives a £10 credit on your first order. However, it did not register on my account when I ordered. A quick email to their customer service and the order was canceled and the credit was applied to my account. Upon re-ordering one of the offers for, a free bottle had expired. A quick reply to customer service and the rep had taken care of the situation to my extreme satisfaction.

Despite this minor hiccup on my first order, I will be giving Flaviar more of my business for their services as they did what no company has done for me in years which is delighted the customer.

A friend gave me a referral to this site which in turn gave both myself and him some credit on our accounts. After making my first purchase, I realized that my account had not been credited with the sign up bonus. After a quick email to the customer service team, the order was canceled. The account was credited with the referral bonus and I could complete the order again. But oh no! The offer of the free bottle of Ron-De-Jeremy Rum had expired! Another customer service rep told me not to worry and that everything would be taken care of.

So enough gushing and lets get down some hard facts. These guys are a start up, and they're plastering themselves on every trendy social media network I have seen. So you have to expect that they're going to go from very few customer to a lot in a short period of time. Like any business, this can cause problems, which is why their customer service team is on the ball. Secondly, They're shipping out of Slovenia from what I can tell. Now shipping to the UK from Slovenia doesn't take very long, about a week at most, maybe two if there are some national holidays getting in the way.

As for the people in the USA and further abroad, you have to expect a long wait. Standard delivery isn't going to be UPS or DHL. It will be sent through national postal services. A couple of things they can do better (in my opinion): They can Invoice upon ordering. Currently, they don't seem to be doing invoices from the people I have talked to who have placed orders through their website. The order history and order tracking through the website is lacking. We're used to well polished e-commerce sites these days with eBay and Amazon and they like showing us how it's done. So maybe these guys have that in the works.

I know they're hiring a front end and back end developer at time of writing. Why 5 stars? Well like the title says, they've hooked me up so far, and the order shipped in less than 24 hours from payment. So now it's in the hands of the postal services. Have faith (and a little patience), They're a startup after all.

Bottom Line: Yes, I would recommend this to a friend

Rarely in this country do we have such choice, excellent service, and the best after sales service that Flaviar excel at. I cannot praise them highly enough and would recommend them to all our friends and family. Thank you, Flaviar.

Bottom Line: Yes, I would recommend this to a friend

Fantastic service! I have placed many orders with them over the last 6 months (18 bottles and counting). Delivery was slow during the Christmas rush, but they have really improved their shipping and delivery. The last several orders have all arrived in less than three weeks, and every single order has been well packed and arrived in perfect condition. Their email communication is excellent and they even located a special bottle for me. They guarantee delivery and stand behind their service. I had one issue which they stood behind and immediately issued a refund. Highly recommended and I will continue to purchase more from them. These guys are serious about what they do.

Bottom Line: Yes, I would recommend this to a friend

I have been ordering tasting packs and individual bottles from Flaviar for about six months now and have nothing but praise for the company. I am highly impressed with the variety they offer. Of all the orders I have placed, I only had one that required a three week wait. I have noticed that some come to my post office, and I have to go and sign for it, while some are delivered to my home. I'm not sure why this is, but may explain some of the issues with delivery I have noticed on some of the previous negative posts.

I'm not sure how they do it, but they make me feel like a VIP, while keeping cost reasonable. I think that is the key to the niche they fill. Educate and personalize, if they keep working on that, they will continue to have happy customers like me.

Bottom Line: Yes, I would recommend this to a friend

Well it's things like the personal replies that make Flaviar so great. When I asked a question a month or so ago I received a prompt and personalized reply that completely answered my question. Also, all shipments have arrived (and come on guys, of course it takes a while to get from Europe to North America), and I've loved tasting different Whiskeys (and Whiskys) from around the world that I would probably never taste or even hear of had Flaviar not sent them to me. It's like going to a tasting at the best Whiskey bar in town once a month, except that I live in a town of 2,000 people in the Canadian tundra and such things do not exist up here. The website is great, I like the interactive "my bar" feature and Flaviar has done nothing but impress so far.

Bottom Line: Yes, I would recommend this to a friend

I started my Flaviar experience first with a tasting pack. It arrived quickly. Then I ordered the first bottle and it took quite some time but arrived finally. After that, I have ordered two times more, totaling six bottles and the delivery has been really quick and products really good.

Communication is good for me and selection is good, from a suitable level up to a top quality products.

I can highly recommend!

Bottom Line: Yes, I would recommend this to a friend

As an avid scotch and whiskey fan living in a somewhat small town in Tennessee with antiquated liquor laws, I face the unhappy situation of having few options when it comes to high-quality or hard-to-find distillations. However, because of Flaviar I have been able to experiment with many kinds of whiskey and therefore have expanded my palate and experience. I appreciate all of Flaviar's hard work and I look forward to ordering another bottle soon.

Bottom Line: Yes, I would recommend this to a friend

I've purchased 10 plus bottles of liquor from Flaviar and have been happy with every single one, never had any issues with shipping, although it does take a few weeks. I've never had a damaged bottle at all. I really enjoy the site as I'm able to discover new bottles and flavors that I would not normally find anywhere in my area and wouldn't even have known to ask for a special order. I've recommended this site to my friends and will continue to purchase from them.

Bottom Line: Yes, I would recommend this to a friend

I have been a customer of Flaviar's for almost two years now. I will admit that in the company's infancy they DID have shipping issues - I am happy to say that those issues have been remedied and now they ship my purchases to me in about a week from time of purchasing on-line. I find this to be in keeping with the finer liquor stores from across the pond.

I do extensive research before making a purchase spanning the globe for uncommon to rare (read: shuttered distilleries) bottles and have amassed a collection of over three hundred bottles with an approximate current market value of $40,000 U.S.D. - so I take my liquor VERY seriously. Flaviar does an EXCELLENT job of providing a myriad of spirits for the consumer. Their pricing is consistently competitive and often far less expensive than even the most aggressive stores here in the states, three bottles immediately come to mind:

• Glendronach 15 year - Flaviar $70, here in the U.S. $100 + tax
• Glenfarclas 105 - Flaviar $60, here in the U.S. $80 + tax
• Laphroaig Quarter Cask - Falviar $45, in the U.S. $60 + tax

All three of these bottles are mainstays in my bar for entertaining friends and all are well-received.

When you couple this outstanding pricing with free shipping (when you buy ANY three bottles) the savings are HUGE!!!

Whenever they have the Glendronach 15 yr on special (I'd say every four months) I pick up 3-4 bottles. Folks, single malt scotch on average goes up 15% a year (especially fro over marketed products like Macallan).

My personal recommendation is for you to pick up three bottles of Glendronach 15 yr (if you're into sherried single malt) next time they advertise it and compare it to a bottle of Macallan 18 yr. I find the Glendronach to be more complex and you're basically paying the SAME amount for THREE bottles of Glendronach 15 yr vs. ONE bottle of Macallan 18 yr.

It is my hope that eventually they add an auction house to services to accommodate my sweet tooth for Brora, Caperdonich Dallas Dhu and Port Ellen - until then though I will happily sip on dram after dram of fine single malt from operational distilleries and laugh all the way to the bank with the money I've saved.

If you tried Flaviar in the past and were unhappy with the shipping time do yourself a favor and try them again, you WON'T be disappointed!

Prost!

Bottom Line: Yes, I would recommend this to a friend

I've been impressed with the selection of Scotch Flaviar offers. I'm relatively new to Scotch drinking and enjoy reading about what they offer and trying select bottles. They always manage to find and offer selections which aren't readily available in most liquor stores. I also like the ability to shop from home online. The free shipping and no sales tax are also great. So what if shipping takes a little while, it's a great deal and experience when it arrives.

Bottom Line: Yes, I would recommend this to a friend