About Freelancer.com

Based in Pyrmont, NSW, Australia, Freelancer.com is an online marketplace specifically designed for freelancers looking for work, and for outsourcers and crowdsourcers looking to have work completed. In business since 2004, the company claims to be the world’s largest outsourcing marketplace, with 4.5 million projects posted, and nearly 8 million verified users. Freelancer.com focuses on a wide variety of fields, including web and software development, design, writing, marketing, data entry, and according to the company, “anything else you could think of, all for the fraction of the cost.”

Freelancer.com Features

If you’re using Freelancer.com as an employer or small business, you simply sign up and post a project to begin. You’ll need to enter the project title, project details, skills you require for all applicants, in addition to pricing options (e.g. fixed budget or hourly). You will also be able to attach files relevant to your project at this time.

Once you’re ready to post your project, you’ll be given the option to further promote your listing by attaching additional classifications, such as Featured Project, Urgent Project, Private Project, NDA Required, and more. Keep in mind that these additional classifications will entail fees ranging anywhere from $9-$200, which Freelancer.com claims can increase your project’s visibility and attract up to 80% more bids. Employers on the site can also be proactive and browse through freelancers, which can be filtered by hourly rate, location, skills, and work categories, after which they can be contacted directly and invited to place a bid.

After your project has been submitted, you’ll begin receiving bids from freelancers who would like to work on your project. At this point you can review their qualifications by analyzing their portfolio and work history, overall rating, skill sets, and test scores. The hiring process is very personalized, and is completely based on your judgement and discretion.

Once your chosen freelancer has been hired, work will begin. If your project is based on a fixed price, you will generally pay the freelancer only after work has been completed. If your project will be billed on an hourly basis, Freelancer.com now offers a “Freelancer Time Track,” which ensures that every hour logged by the contractor is actually worked, by tracking their time via a software program that captures frequent screenshots.

Once the project has been completed to your satisfaction, you’ll be able to provide feedback to the contractor, as well as to rate their performance.

If you are looking for work as a freelancer, you can browse projects based on type (e.g. featured projects, projects with low bids, projects that are ending soon, etc.), and/or based on category (e.g. graphic design, web development, 3D animation, online marketing, etc.). You’ll then only place bids on projects that are relevant to your skill set.

Freelancer.com Membership Plans and Pricing

For those looking for work, Freelancer.com offers four different membership options, which range from no cost, to $49.95 per month:

  • Free
  • Basic
  • Standard
  • Premium

The primary differences between these packages are the number of bids you’re allowed, the percentage of the associated freelancer fee, as well as the number of portfolio items and skill sets you’re able to display to prospective employers. This means that if you’re just starting out, you may be able to get by just fine with a lower package. However, once your portfolio and skill sets grow, you’ll likely need to move up to a more robust package. It’s also important to note that these packages are tailored more toward freelancers, since employers will rarely need to showcase work or place bids on projects. For an informative chart displaying all Membership options and pricing, please click here.

Once your account is setup, you can easily switch between the packages and make payment via MasterCard, AMEX, Visa, Paypal, and Skrill Moneybookers.

Is Freelancer.com a Scam?

Freelancer.com is a globally acclaimed company that is backed by substantially large investors, and is staffed by legitimate management and leadership teams. As such, there are no indications that the company is a scam.

Having said this, since Freelancer.com has been in business for several years and has accumulated a wide variety of user reviews, the most common complaint is that many freelancers (as well as some employers) have claimed that they’ve experienced payment delays after a transaction has been completed, or that payments have not been processed altogether. They state their accounts are frequently frozen and undergo some sort of “investigation,” at which point Freelancer.com’s customer service is of little to no assistance. As can be imagined, when freelancers have worked for days or weeks on a project, completed them to their employers’ satisfaction, but then find that they’re unable to withdraw their funds, they become angry and immediately begin throwing around the “scam” word. To the company’s credit, when responding to these complaints, they have acknowledged that this is an ongoing problem, and that they are actively attempting an internal restructuring to address the issue.

Should You Avoid Freelancer.com?

Overall, Freelancer.com seems to have a great vision for the freelancing community, and is not necessarily a site that you should avoid. However, as a suggestion, if you do decide to sign up, be sure to contact the company directly and undergo one of their “investigations” before you begin hiring freelancers or bidding on any projects. By addressing the issue upfront, you can proactively provide them with any additional information they may need, which will help to substantially reduce the risk of running into any future problems. Another suggestion is to be careful who you hire to work on your projects—use your discretion to judge a freelancer’s character and work experience as best you can. Freelancer.com provides employers with some of the necessary tools to help discern the difference between low and high quality work, though they do not have the resources to guarantee that all work completed will match your needs. Caveat emptor.

Pros:

  • Large online marketplace for freelancers looking for work, as well as employers looking for work to be completed.
  • In business since 2004, and backed by substantial investors and legitimate management and leadership teams.
  • Wide variety of project types in field such as web and software development, design, writing, marketing, data entry, and more.
  • Easy to set up an account and bid on/post a job.
  • A good selection of payment options.

Cons:

  • Numerous users have complained of lengthy payment delays as their accounts undergo “investigation.”
  • Customer service has a reputation of being slow to offer assistance.
  • If you're a Freelancer, you are required to pay monthly payments for membership packages just to be able place more bids on projects and increase your skill-sets

Now read: An Introduction to Working Remotely

Want to Learn Expert Tips for Online Safety?

Join over 2 million HighYa readers who receive weekly how-to guides, tips & reviews and get a FREE COPY of our Complete Online Safety e-book. Enter your email below to get started!

162 Customer Reviews for Freelancer.com

Average Customer Rating: 1.2
Rating Snapshot:
5 stars: 3 4 stars: 0 3 stars: 4 2 stars: 5 1 stars: 150
Bottom Line: 6% would recommend it to a friend
Showing 1-11 of 162
Sort reviews by:

  • Untrustworthy

    I had a similar issue with Freelancer.com where after just signing up I was awarded a job. So without being fully aware of their terms, I accepted the project only to be charged $50.00 for a fake project.

    I received no help from their customer support there. On a second occasion being more aware, I contacted the client first, but there was no response, so I rejected that project. This happened a third time where the client awarded me a smaller job and by mistake in using their phone app, it was somehow accepted, and a $5 fee was accessed to my account. Well, it turned out that client never responded back to my messages about canceling his project, which he claimed would happen.

    After contacting customer service, they told me that my money will not be refunded. It became apparent to me that this customer is a scam. They apparently have people working with them who create these false projects only to cheat freelancers out of money. Freelancer.com is the only one who benefits here.

    Clearly, their policies are not in line with what they practice and seem to be a mill for cheating honest people out of money. I never verified my identity, which is one of their policies before you can withdraw whatever funds you have in your account and to be a trusted freelancer on their site. Although it is over $200, I am sincerely skeptical about sending them my personal information and just chalking it up as a loss.

    I am considering filing complaints with the FTC and other consumer complaint agencies knowing no action will be taken. But henceforth, I will be even more cautious about foreign online companies such as Freelancer.com, and you should be as well.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Freelancer is great!

    • St. Louis, MO,
    • Feb 19, 2017

    Freelancer is great at stealing your money!

    They certainly seem legit, I mean who would go to all this trouble to create a website like theirs just to rip people off! Ouch, I have learned my lesson, and obviously, they are part of organized crime, and another way to rip people off.

    I had someone do work for me, and I sent $250 into Freelancer to forward to the person who did the work, and Freelancer KEPT THE MONEY. Then they go through the all-too-familiar routine of saying they are verifying your identity, but they NEVER complete it, and no one ever sees that money again!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Scam, don't waste your time!

    • Tennessee,
    • Feb 16, 2017

    First of all, they charge for EVERYTHING; certifications, jobs, you name it. I busted my butt for very little money, and when the time came that I had over the thirty dollar amount to withdraw, they said my bank account info was incorrect, which was a lie because I triple-checked before submitting.

    Your first withdrawal is held for two weeks, so imagine my irritation after waiting that long to be told it would be longer. I tried to contact their support, but they didn't respond. Their live chat is a front.

    This company is shady and will go through hoops to rip people off. Take your business to Upwork; I've yet to have a problem with them, and it's much more straightforward. Freelancer is a SCAM!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Automated

    • Feb 3, 2017

    I haven't worked with anyone yet as I just posted my first job. Seconds after I had posted my carefully formulated job, I already had over 20 bids. I was like, "what?" Bid after bid came in.

    Barely any of the freelancers referred to what I had written in my post or provided the information I had requested, so it took me forever to look at their profiles and portfolios in order to find out if they could be a match. I talked to a few of them, and it turned out that their bids were just too low to get my attention. After that, they went way beyond my budget, and I had to say, "Sorry, but it says in my post how much I'll be able to pay!"

    What a waste of time. I wanted to stop the bids from coming in as I was totally overwhelmed with the amount and closed the job. It said I could still award it to any of the freelancers that were on my list, so that was good. After I had finally picked out a handful of seemingly capable freelancers, I wanted to contact them and ask them the questions that nobody had answered. But that was not possible. Once a job is closed, you can't do anything anymore. Great, I had to start over.

    After another post with even clearer requirements that obviously nobody read, I received 50+ more automated standard applications with no questions answered, with 50+ portfolios to go through and people quadrupling their initial price. Man, this will be interesting.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • This is a ruthless money-grabbing scam!

    • Victoria, Australia,
    • Jan 28, 2017

    I started a logo contest, and there were many submissions. Using their private chat facility, I first had a chat with one designer, then another, and I was horrified to see the history of the first chat appeared in the chat history of the second chat. So the second designer could actually see what I privately said to the first designer!

    I was horrified. So I asked to cancel the project and get a refund. And it was then that I realized that using their own USD and AUD conversion rate that is much higher than the bank's, I lost US$150! That was on top of the US$50 non-refundable "feature upgrades."

    So my experience with Freelancer was a horrible nightmare. I wasted a lot of time, delayed my project for three weeks, and they charged me AU$200 for having those horrible security bugs.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Don't go near Freelancer.com

    • Canterbury, New Zealand,
    • Jan 26, 2017

    The first job took three weeks to get paid after the employer had transferred the funds (for "security reasons," yeah right?).

    Before the second job, a fee was withdrawn immediately from my Visa. I never had a chance to complete (sorry, start!) the project as the employer never contacted me. Freelancer's support sad that they'll send the employer an email, but I never heard back. My question to their support was, "can I get a refund then?" But no, project fees are non-refundable.

    Then, after applying for many, many, many jobs (and seeing "your chances are rated HIGH"), I decided to close my account. But that's not possible because I have a $0.01 balance, and my account cannot be closed until I request a transfer of the remaining funds. I did, and am still waiting.

    In the meantime, someone else (a scammer) withdraws an amount similar to my project fee from my Visa (obviously hoping I wouldn't notice this). I talked to the bank, and the outcome was for me to close my VISA account and request a new one (with the appropriate fee of course).

    Please read the title of this review.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 2 people found this review helpful

    Forget about it!

    • Australia,
    • Jan 15, 2017

    Very poorly designed service that has limited functionality. In addition, deceptive billing arrangement and unhelpful and rude support who openly admit that their sign-up design is to charge people fees they don't agree to or realize. Freelancer.com is a scam.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 4 out 4 people found this review helpful

    This is just awful

    Getting a winning bid is extremely difficult. When I get invited to projects, they are nothing but scams. Having to pay $5 for training is ridiculous. The positive reviews must have been people who were paid to write them. I do not see how anyone can make enough money from Freelancer.com to quit their jobs.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 5 out 5 people found this review helpful

    Freelancer stole $1700 from me, now I have to get a lawyer.

    • Los Angeles, CA,
    • Dec 29, 2016

    DO NOT USE FREELANCER.COM! I have a project for an app from a person that THEY recommended to me and even charged a finder's fee, an extra one. I paid they guy $1700 for half the project and in the middle of it they kicked the developer off and said he broke one of their rules. However, they never paid me the money back and said they paid him the money. Are you kidding me? It's been two months and they're not answering my calls or emails. Trust me, save yourself the headache and do not use Freelancer.com.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 8 out 8 people found this review helpful

    They are cheating

    • Bengaluru, India,
    • Dec 21, 2016

    They have taken my money after the free trial without any notification.

    This is big cheating. The money I put for the developers is now gone!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 5 out 5 people found this review helpful

    Very bad experience

    • Chisinau, Moldova,
    • Dec 18, 2016

    Worked for almost 9 years at freelancer.com site and ended pretty bad. Had almost 200 reviews with common score 4.8-4.9 and decided to finish relations with such service. The main reason - managers from this site are very unfair and pretty greedy. My advice - avoid freelancer.com, don't repeat my experience. 9 years almost lost.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 162

Write a review for Freelancer.com!

Share your experience to help others avoid scams & discover great products!

Write a Review