About Freelancer.com

Based in Pyrmont, NSW, Australia, Freelancer.com is an online marketplace specifically designed for freelancers looking for work, and for outsourcers and crowdsourcers looking to have work completed. In business since 2004, the company claims to be the world’s largest outsourcing marketplace, with 4.5 million projects posted, and nearly 8 million verified users. Freelancer.com focuses on a wide variety of fields, including web and software development, design, writing, marketing, data entry, and according to the company, “anything else you could think of, all for the fraction of the cost.”

Freelancer.com Features

If you’re using Freelancer.com as an employer or small business, you simply sign up and post a project to begin. You’ll need to enter the project title, project details, skills you require for all applicants, in addition to pricing options (e.g. fixed budget or hourly). You will also be able to attach files relevant to your project at this time.

Once you’re ready to post your project, you’ll be given the option to further promote your listing by attaching additional classifications, such as Featured Project, Urgent Project, Private Project, NDA Required, and more. Keep in mind that these additional classifications will entail fees ranging anywhere from $9-$200, which Freelancer.com claims can increase your project’s visibility and attract up to 80% more bids. Employers on the site can also be proactive and browse through freelancers, which can be filtered by hourly rate, location, skills, and work categories, after which they can be contacted directly and invited to place a bid.

After your project has been submitted, you’ll begin receiving bids from freelancers who would like to work on your project. At this point you can review their qualifications by analyzing their portfolio and work history, overall rating, skill sets, and test scores. The hiring process is very personalized, and is completely based on your judgement and discretion.

Once your chosen freelancer has been hired, work will begin. If your project is based on a fixed price, you will generally pay the freelancer only after work has been completed. If your project will be billed on an hourly basis, Freelancer.com now offers a “Freelancer Time Track,” which ensures that every hour logged by the contractor is actually worked, by tracking their time via a software program that captures frequent screenshots.

Once the project has been completed to your satisfaction, you’ll be able to provide feedback to the contractor, as well as to rate their performance.

If you are looking for work as a freelancer, you can browse projects based on type (e.g. featured projects, projects with low bids, projects that are ending soon, etc.), and/or based on category (e.g. graphic design, web development, 3D animation, online marketing, etc.). You’ll then only place bids on projects that are relevant to your skill set.

Freelancer.com Membership Plans and Pricing

For those looking for work, Freelancer.com offers four different membership options, which range from no cost, to $49.95 per month:

  • Free
  • Basic
  • Standard
  • Premium

The primary differences between these packages are the number of bids you’re allowed, the percentage of the associated freelancer fee, as well as the number of portfolio items and skill sets you’re able to display to prospective employers. This means that if you’re just starting out, you may be able to get by just fine with a lower package. However, once your portfolio and skill sets grow, you’ll likely need to move up to a more robust package. It’s also important to note that these packages are tailored more toward freelancers, since employers will rarely need to showcase work or place bids on projects. For an informative chart displaying all Membership options and pricing, please click here.

Once your account is setup, you can easily switch between the packages and make payment via MasterCard, AMEX, Visa, Paypal, and Skrill Moneybookers.

Is Freelancer.com a Scam?

Freelancer.com is a globally acclaimed company that is backed by substantially large investors, and is staffed by legitimate management and leadership teams. As such, there are no indications that the company is a scam.

Having said this, since Freelancer.com has been in business for several years and has accumulated a wide variety of user reviews, the most common complaint is that many freelancers (as well as some employers) have claimed that they’ve experienced payment delays after a transaction has been completed, or that payments have not been processed altogether. They state their accounts are frequently frozen and undergo some sort of “investigation,” at which point Freelancer.com’s customer service is of little to no assistance. As can be imagined, when freelancers have worked for days or weeks on a project, completed them to their employers’ satisfaction, but then find that they’re unable to withdraw their funds, they become angry and immediately begin throwing around the “scam” word. To the company’s credit, when responding to these complaints, they have acknowledged that this is an ongoing problem, and that they are actively attempting an internal restructuring to address the issue.

Should You Avoid Freelancer.com?

Overall, Freelancer.com seems to have a great vision for the freelancing community, and is not necessarily a site that you should avoid. However, as a suggestion, if you do decide to sign up, be sure to contact the company directly and undergo one of their “investigations” before you begin hiring freelancers or bidding on any projects. By addressing the issue upfront, you can proactively provide them with any additional information they may need, which will help to substantially reduce the risk of running into any future problems. Another suggestion is to be careful who you hire to work on your projects—use your discretion to judge a freelancer’s character and work experience as best you can. Freelancer.com provides employers with some of the necessary tools to help discern the difference between low and high quality work, though they do not have the resources to guarantee that all work completed will match your needs. Caveat emptor.

Pros:

  • Large online marketplace for freelancers looking for work, as well as employers looking for work to be completed.
  • In business since 2004, and backed by substantial investors and legitimate management and leadership teams.
  • Wide variety of project types in field such as web and software development, design, writing, marketing, data entry, and more.
  • Easy to set up an account and bid on/post a job.
  • A good selection of payment options.

Cons:

  • Numerous users have complained of lengthy payment delays as their accounts undergo “investigation.”
  • Customer service has a reputation of being slow to offer assistance.
  • If you're a Freelancer, you are required to pay monthly payments for membership packages just to be able place more bids on projects and increase your skill-sets

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180 Customer Reviews for Freelancer.com

Average Customer Rating: 1.1
Rating Snapshot:
5 stars: 3 4 stars: 0 3 stars: 4 2 stars: 5 1 stars: 168
Bottom Line: 6% would recommend it to a friend
Showing 1-11 of 180
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  • Freelancer.com does not respect their rules

    Hello my friends. I hope you are doing great. From personal experience, just recently, I have hard times with http://www.freelancers.com.

    They won’t give me my money which I worked for in a valid contest. They have to give me 166 British Pounds ($215.24). They told me that the contest was closed to protect me as a user. This has no relevance or logic.

    Short story: I entered into a contest with the prize being 500 British Pounds ($648.34) to create a design for an employer. The contest was GUARANTEED (this is a safety measure to guarantee us the freelancers that the money will be paid to us for sure, meaning the prize will be awarded 100% even if the employer does not decide a winning design). I have uploaded many valid entries (me and other freelancers). The contest holder (employer) had 14 days to decide the winning design, but unfortunately, he did not pick one. So the prize must be split between the active entries, meaning me and two other freelancers that had active entries for the contest. I have talked with one of the support team and they assured me that the money will be split in three after another 14 days. It has been past these 14 days, and yesterday when I want my part of the share, 166.66 British Pounds ($215.24), I see that the contest was deleted and there is no money in the account.

    Their explanation:

    “We understand your concern on this contest. However, it is better to remove the contest that will cause liabilities to users and to us even if the contest is Guaranteed. We are protecting users from this kind of contest as it will create issues in the future.”

    Are you kidding me? And so they took our prize money and for what?AVOID THEM! They make the rules, but they do not respect the rules, nor the terms and conditions. In their terms and conditions, they specify that guarantee prize means the money will go to the freelancers 100%. And that is a lie!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Victim of unscrupulous employer

    I got hired by a certain @allanwesley246 for article writing. He told me to write five articles per day with a rate of 15 dollars per hour. However, on the 4th day of my work, he suddenly terminated the time tracking and did not communicate with me anymore. In short, he did not pay my services equivalent to $435.26. Well, this person is unscrupulous.

    I got terribly disappointed because I was thinking Freelancer.com is a home of legitimate employers who are willing to help people land for decent jobs with fair compensation. I'm totally disappointed.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Service against customers

    I paid for this service for searching for a freelancer. They promised not to pay the freelancer until I get my task. Freelancer for two days asked me different questions and constantly didn't perform the tasks that I set.

    I complained about the freelancer to Freelancer.com. They were offered to open a dispute for $5 or 5% with a prepayment. But, I lost two days of my time plus 56 Euros ($60.95), and they (Freelancer.com) offered to lose more and pay money for it. Because they, without asking me, have already given him my money and got their %.

    There is no way to leave a review of this freelancer - Abhijeetkhewale. He promised me every time to accomplish the task, but at the end, he refused but received my money.

    I didn't get anything.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Worst experience ever!

    I bid, and they charged $25 three times. I got requested for four pieces of writing work, one was asking for cam girls (ugh!), three said "hi" about twice then never said anything again.

    I told customer service that I wanted a refund for every charge, that I wasn't getting any work, and I wanted to report the ones I had under my "projects," yet they argued. They refunded one, yet argued the last two for some reason.

    I sent a claim to PayPal telling them what happened and that I never once authorized any payment to come directly from my bank account! The next day, PayPal let me know that I was getting my refunds, how long it would be, and almost immediately the Freelancer account was suspended and I couldn't cancel the account on my own. They kept telling me I needed to cancel my claim and they'd handle it in house (yeah right! LOL). It took a week to get that stupid account canceled. Stay away!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Charge without any notice

    I signed up for a trial period. I am a pretty responsible person, so before my trial ended, I logged into my account specifically with the purpose to cancel it.

    I couldn't even find how to change a plan in my settings (and I am a web developer, UX expert, so I am pretty good at working with interfaces), so I assumed they will change it for me when my trial ends, or they will at least warn me before charging my account!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Freelancer = thieves!

    I'm an Australian employer who exclusively used this to employ people and have generated this website thousands of dollars, and one day they decided they want to verify my account for no reason. I'm a very private person and I refused to verify (mind you, they don't only ask for ID but also want to know where I live). Why should I trust this company when they cannot even supply a phone number to contact them? Why are you asking me where I live? Honestly this is none of your business. Furthermore, sending them all the personal information they ask is opening yourself to IDENTITY THEFT.

    They lost a big customer, and I'm so sick of this website that I don't want to use it anymore, and I will warn all my business friends to avoid this site.

    The other problem is that they hold your money. My account still has over $250, which they are holding and refuse to give back. Also, there is no way to contact a person as they do not have a phone number, and once they ask you to verify your account, you cannot even use their chat service, which is full of incompetent people who don't know how to treat customers.

    I am totally disappointed with how they manage everything. They should take a course on customer service and learn to keep your big customers happy. Now I will stop using this website, but I will contact the ACCC and put a formal complaint against them as they cannot hold your money.

    To be fair, it is their right to ask for verification and refuse service as much as is my right to deny. However, holding people's money is not acceptable and violates customers rights. Especially when all the money they are holding came straight out of my pocket.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Beware of "free" trial

    This website is a complete scam. They sign you up for a "free" trial and then even when you cancel it in plenty of time, they neglect to tell you that canceling your trial isn't enough to avoid them incurring the charge, you would have to cancel your account completely. Ridiculous. If you remember to cancel your trial in time, you should reasonably expect your card won't get charged.

    After multiple emails back and forth they tell me the same thing every time, that they don't offer refunds (even when it's their fault for not being forthcoming with when and what you will be charged). They automatically deduct your money without your permission for "customer convenience." And there is no phone number anywhere to call and talk to a real person, just the same emails over and over.

    Oh, and I never got a single job through them during my "free" trial. Avoid them.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Freelancer is fraudulent and would be illegal in the United States

    • New York, NY,
    • Apr 7, 2017

    Freelancer purports itself as a programming for hire site. The ways they get you (in ways that in the United States would be a felony) are NUMEROUS. From taking money without asking you and not refunding it if you hire or get hired (experienced both) to making a plan look like it is monthly but then charge you for the ENTIRE year and NEVER refund your money, no matter how much you threaten to report them. They are located in Australia, which means they don't have to follow more than the most BASIC laws of international trade.

    STAY AWAY. They are fraudulent on so many levels; it should be illegal GLOBALLY.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Freelancer are thieves

    • London, England,
    • Apr 3, 2017

    Freelancer took my details, and I paid up front to get a design done. The design was great, but they refused to pay my freelancer.

    So now my freelancer is asking me for payment, but I've already paid money to the website.

    They are not answering emails either.

    AVOID.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Freelancer site goes to town with your credit cards!

    • Los Angeles, CA,
    • Mar 31, 2017

    I actually found a great freelancer who did outstanding work on my WordPress site. But Freelancer.com is a nightmare as far as what they charge.

    My fist job was only $50. So they charged $51.45, then $3.37, $1.54 and $0.10. They had no record of two of these charges.

    Then, on my second job, which was only $30, they charged me $30.99, $16 and $16. I had to jump through a few hoops and get on chat (both over an hour long) to get my refund (still pending).

    But guess what? I canceled my card and blocked them from ever charging again. And today I got an email saying they are having trouble charging my card! For what? Everything is paid for, and I'm due a refund.

    I will never use that site again. They are thieves and will "nickel and dime" you to death hoping you don't notice.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    It's not a scam but it's a blood sucking crook!

    • Austin, TX,
    • Mar 23, 2017

    I have tried both hiring and being a freelancer here. Both experiences ended up badly. Low quality work was done by freelancers. Employers do not pay for work done by me. They let people hide their identity, and this is becoming a gathering of amateurs and crooks.

    Worst yet, Freelancer.com charges for everything upfront. Do not leave your credit card with them! If you start a project with two milestones, they charge the total amount plus a fee to the employer and charge the total fee to the freelancer. This is done once you agree to hire someone. If a project or a milestone is canceled, both sides have to go through hoops to ask for money back.

    They don't care how the transaction goes or whether you get paid. If there's a dispute, they don't care to resolve it for you because they already get paid the full amount. They will change you to resolve a dispute. This is totally nuts.

    Bottom line: stay away! I'll never do business with them again.

    Bottom Line: No, I would not recommend this to a friend

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