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Genucel

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Genucel

Overall Rating

1.7

57 Customer Reviews

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Summary

Genucel’s skincare products promise to remove the wrinkles around your eyes and chin, using its proprietary technology and innovative ingredients. Our review will help you understand whether this brand delivers on its promises.

Pros

  • Products contain ingredients that are shown to be clinically effective
  • Transparent ingredients lists
  • Worked as described for some users

Cons

  • Products must be purchased in sets
  • All purchases automatically enroll you in an auto-ship program
  • Key ingredients might not work as promised to reduce wrinkles

Genucel Review: What You Should Know Before You Buy

By Lydia Noyes

Updated on: Apr 10, 2020

Genucel is a brand of anti-aging skincare products that will purportedly target wrinkles near the eyes and jawline. These products are sold in sets that are designed to target multiple problems at once to give you your best-looking skin, regardless of age.

The line is owned by Chamonix, an anti-aging skincare brand that bases its products on the power of antioxidants for helping your skin stand up to damage due to environmental factors.

The company claims that each product is free of mineral oil, petroleum, and preservatives or coloring agents that could harm your skin.

Will Genucel help you improve your complexion, or are these products a waste of time and money? Our analysis will help you determine the right choice is for you.

What Are the Benefits of Eyeseryl?

Eyeseryl is one of the key ingredients in Genucel products. It is a compound made by Lipotec that is also known as acetyl tetrapeptide-5 that purportedly helps with undereye puffiness and dark circles by preventing a loss of elasticity in the thin skin around the eyes.

Genucel claims to combine a 2% concentration of this compound with ‘natural plant extracts’ to improve skin health and reduce visible wrinkles.

We couldn’t find any clinical evidence that shows its effectiveness. However, a self-reported study from Genucel shows that 95% of users saw improvements in their skin within 15 days of use.

Genucel Product Line

Genucel sells a range of anti-aging products designed to reduce the signs of wrinkles around your eyes and jaw. Here’s a summary of what’s available:

Genucel Jawline Treatment

Promotes toning in the jaw and neck area to visibly plump the skin and tighten and define it to smooth out fine lines and visibly improve a double chin.

Key ingredients: Aloe Barbadensis Leaf Juice, Glycerin, Caprylic/Capric Triglyceride, Stearic Acid, Glyceryl Stearate.

Genucel Immediate Effects 2

Hydrates the skin to fill in wrinkles and smooth out the skin. The results should last for 15–24 hours.

Key ingredients: Cyclopentasiloxane, Dimethicone, Aminobutyric Acid, Gynostemma Pentaphyllum, Sodium Hyaluronate.

Genucel XV

This facial moisturizer gives your skin peptides to boost collagen production and increase circulation.

Ingredients are not listed.

Genucel Eyelid Treatment

A concentrated treatment designed to deliver peptides directly to your eyelids to fight sag and fine lines.

Key ingredients: Aloe Barbadensis Leaf Juice, Glycerin, Caprylic/Capric Triglyceride, Stearic Acid, Glyceryl Stearate.

Gen90

This product contains a proprietary blend of “micro-fillers” of magnesium aluminum silicate that temporarily plump the skin to get rid of bags and fine lines.

Key ingredients: Butylene Glycol, Sodium Silicate, Magnesium Aluminum Silicate, Caprylyl Glycol, Cellulose Gum.

L’Essence Neck Treatment

Concentrated face cream with vitamin C and green tea designed to restore elasticity to your neck and fight hyperpigmentation that leads to dark patches.

Key ingredients: Glycerin, Cetearyl Alcohol, Carthamus Tinctorius (Safflower) Oil, Simmondsia Chinensis (Jojoba) Oil, Ceteareth-20.

Cristalles Microdermabrasion

This exfoliant treatment uses fine particles to cleanse your face of dirt, bacteria and dead skin cells to fight roughness and discoloration.

Key ingredients: Alumina, Cyclopentasiloxane, lsopropyl Palmitate, Glyceryl Stearate, PEG-100 Stearate.

Genucel Plant Stem Cell Therapy

This eye serum contains a 2% concentration of Eyeseryl to create visibly healthy, smoother skin. Expect to see improvements within 15 days of use.

Key ingredients: Glycerin, Aloe Barbadensis Leaf Juice, Caprylic/Capric Triglyceride, Dimethicone, Niacinamide.

Genucel Redness Repair

A restorative cream designed to reduce skin redness without the harsh effects of retinol. It’s best for blotchy, patchy areas around your face, neck, and chest.

Key ingredients: Propanediol, Caprylic/Capric Triglyceride, Simmondsla Chinensis (Jojoba) Seed Oil, Aloe Barbadensis Leaf Juice, Ceteary Alcohol.

Genucel Deep Firming Serum

This serum delivers a 7.5% concentration of vitamin C to your skin for a powerful antioxidant dose that will improve the appearance of fine lines and wrinkles

Key ingredients: Propylene Glycol, Ascorbic Acid, Malus Domestica Fruit Cell Culture Extract (Apple Stem Cell), Lecithin, Polyacrylamide.

Analysis of Key Ingredients

There are a lot of ingredients in Genucel products. Below is our analysis of the key ingredients:

Apple Stem Cell: Plant stem cells are becoming a common addition to skincare products because they will purported help with cell regeneration to restore aging skin. The research into their benefits is still ongoing, but it seems promising from an anti-aging perspective.

Aloe Barbadensis Leaf Juice: The juice from the aloe plant is common in both food and cosmetic products, as it nourishes the skin and is a natural supply of antioxidants. There are some toxicity concerns associated with consuming too much, but no risks are associated with its topical use.

Caprylic/Capric Triglyceride: Derived from coconut fat, this compound is added to cosmetics for its moisturizing properties and antioxidant content. It’s considered safe for topical use.

Gynostemma pentaphyllum: This Asian plant also goes by jiaogulan and is nicknamed “southern ginseng” for its healing properties. Though it’s often used as a medicine for lifestyle diseases like cholesterol, diabetes, and obesity, there’s little evidence that it offers any benefit in skincare products.

Sodium Hyaluronate: More commonly known as hyaluronic acid, this compound is often injected into the skin to stimulate collagen production and decrease wrinkles. However, the evidence is mixed whether it will work when applied topically, as the molecules are considered too large to penetrate the skin.

Overall, these compounds do show some clinical evidence for fighting wrinkles and keeping your skin healthy. However, the two most toted ingredients—apple stem cells and sodium hyaluronate—might not be the skin miracle you’d like them to be. Early evidence for plant stem cells looks promising, but too little is known right now to draw conclusions.

Likewise, sodium hyaluronate seems to work best when it’s injected into the skin. Paying for the ingredient in your cosmetics might be a waste, and any improvements you do notice will be temporary.

Packages, Pricing, and Subscription Program

All Genucel products are sold in multi-product collections based on whether you are looking to treat your eyes or jawline.

Jawline Treatment

  • Essentials Package: includes a two-month supply of Genucel Jawline Treatment (two 1-oz tubes) and Genucel Immediate Effects 2 (0.5-oz) for $127.

  • Promotional Package: includes a two-month supply of Genucel Jawline Treatment (two 1-oz tubes), Genucel Immediate Effects 2 (0.5-oz), Genucel XV (2-oz), and Genucel Eyelid Treatment (0.5oz) for $154.

  • Complete Package: includes a two-month supply of Jawline Treatment (two 1-oz tubes), Immediate Effects 2 (0.5-oz), Genucel XV (2-oz), and Genucel Eyelid Treatment (0.5oz), Gen90 (0.5-oz), L’Essence Neck Treatment (2-oz), and Cristalles Microdermabrasion for $220.

Each package includes two free gifts: Genucel Plant Stem Cell Therapy (0.5-oz) and Genucel Deep Firming Serum (1-oz).

Eye Bag Treatment

  • Essentials Package: includes a two-month supply of Genucel Plant Stem Cell Therapy (two 0.5-oz tubes) and Genucel Immediate Effects 2 (0.5-oz) for $127.

  • Promotional Package: includes a two-month supply of Genucel Plant Stem Cell Therapy (two 0.5-oz tubes), Genucel Immediate Effects 2 (0.5-oz), Genucel Redness Repair (2-oz), and Genucel Eyelid Treatment (0.5-oz) for $154.

  • Complete Package: includes a two-month supply of Genucel Plant Stem Cell Therapy (two 0.5-oz tubes), Genucel Immediate Effects 2 (0.5-oz), Genucel Redness Repair (2-oz), Genucel Eyelid Treatment (0.5-oz), Gen90 (0.5-oz), L’Essence Neck Treatment (2-oz), and Cristalles Microdermabrasion for $220.

The Eye Bag Promotional Package comes with your choice of free gifts – Genucel Jawline Treatment or Genucel Deep Firming Treatment. The Complete Package includes both. No free gifts are in the Essentials Package.

Subscription Program and Return Policy

Note that all Genucel purchases will automatically enroll you in a subscription program. This means that your order will repeat every two months at the listed purchase price.

You can cancel this auto-ship program at any time by contacting customer service. Your cancelation must take place at least a week before the next shipment to take effect for that billing period.

Only your first initial sign up order can be returned for reimbursement. All other packages are non-refundable and can only be exchanged for store credit.

To qualify, you’ll need to return all products that were included in your order, not just the ones you weren’t happy with.

Analysis of Customer Reviews

More than 50 customers have left reviews for Genucel on our site, and they average 1.7 stars. In addition, there are approximately 2,200 reviews on Trustpilot, for the combined average of 4 stars.

Here are key takeaways from these reviewers:

Common Compliments:

  • Beauty products lead to noticeable differences for many users
  • Some products worked better than others
  • Great customer service

Common Complaints:

  • Autoship program led to confusion and extra charges
  • Products lead to unpleasant side effects like facial twitching, burning eyes, and difficultly swallowing
  • Too expensive for minimal benefits
  • Difficult to receive refunds
  • Product regimen is difficult to follow
  • Challenging to order just one product instead of a package deal

The Bottom Line: Is Genucel Worth It?

Genucel products claim to remove your wrinkles so that your skin looks years younger. There’s a good chance that these cosmetics will succeed in moisturizing your skin, but there’s little reason to believe that they will improve it beyond what other products can deliver.

One significant negative for this company is its purchasing plan and auto-ship program. You can’t purchase products individually and instead must commit to tailored kits.

Likewise, each purchase will automatically sign you up for an auto-ship program that will continue to bill you monthly until you choose to cancel.

This was a primary complaint of many Genucel customers and something you need to be aware of.

Overall, Genucel doesn’t seem to offer much to differentiate itself from other anti-aging brands. Buy these products if they appeal to you, but keep in mind that there are plenty of alternatives available.

Customer Reviews

1.7 Stars out of 57 Reviews
5 Star:12% 4 Star:3% 3 Star:1% 2 Star:5% 1 Star:77%
16% Recommend This Company
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Posted on Mar 8, 2023

Products DO NOT work!

By Devon H., Columbia, SC, Verified Reviewer

Claims are a total lie. What a waste of money. DO NOT waste your time or money on these products. Also, don't be fooled by the refund policy either.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Nice customer service

Talked to someone in the US

Bad refund police

Products did not work

Helpful Review? 2 People Have Voted

Posted on May 25, 2022

Ultra Retinal caused breakout, Instant Effects did not work

By Chris N. , Dayton, OH

I have used the Ultra Retinol product intermittently over one year. It always causes a breakout on my lower face. I gave it many chances, but it was finally conclusive that this is what is causing the breakouts.

The Instant Effects eye cream did not seem to do much for my eyelids. Certainly not enough to notice.

I tried all their other eyelid products, and they all make my eyes sting and become irritated, even though I do not apply them close to the edges of the eyelids near the eyes themselves. They seem to put off vapors that cause irritation. Or maybe they are slippery and migrate across the skin into the eyes. I am careful not to rub my eyes.

I really wanted this company to have the right products for me. But I cannot tolerate them.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Products were irritating to my skin and eyes

Helpful Review? 2 People Have Voted

Posted on Feb 25, 2022

Dishonest company

By Tressa C., Bluffdale, UT, Verified Reviewer

I searched for the disclaimer that meant I was enrolled in recurring shipments and was confident I had checked all the correct boxes to make sure I was NOT enrolled in anything. Imagine my surprise when I received another shipment. I demanded a refund and they REFUSED to give me one. The product is no better than anything at Walgreens. Stay away!

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Dishonest

Product does not work

Helpful Review? 3 People Have Voted

Posted on Dec 27, 2021

Won't honor return policy

By Barbara R., Escondido, CA, Verified Reviewer

They then autoship and won't return your money, you will only get a credit for MORE stuff that you don't want! Please don't purchase.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Smarmy sales tactics

Helpful Review? 5 People Have Voted

Posted on Dec 3, 2021

I sent back the 2nd order unopened, saying to cancel please

By Melissa M., North Carolina, Verified Reviewer

I have still to receive my $154.00 back.

Be wary!

I will let everyone know about how you do business!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Not refunding my $154.00, I will warn everyone I know

Helpful Review? 8 People Have Voted

Posted on May 10, 2021

I got charged on Visa but didn’t hear at all back to my email for shipment, I’m not very happy about that.

By Patty H., Lakewood, WA, Verified Reviewer

Not really happy since they charged me but did not receive any shipping to my email. They said they would but have not received it. So sad!

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Fair selection

No communication

Helpful Review? 7 People Have Voted

Posted on Feb 22, 2020

Neck cream worked for me!! Really well!

By Dahn Z., Colorado, Verified Reviewer

I tried a special through a podcast ad, I honestly don’t know if the other products in the package work that well BUT the neck cream really worked for me!

There was a noticeable difference with my "turkey neck" before the tube was even empty, it was awesome. I’d love to purchase just the jaw product but you really can’t and they seem ridiculously overpriced by themselves.

If they changed that, and the prices for one product weren’t so much, I’d be on that bandwagon in a heartbeat! I’ll keep checking to see if they change how you order though, just in case. The thing I didn’t like was the auto-ship and payment that was in the fine print, but I was able to cancel with no problem.

I’ve tried other neck creams that were highly rated from Allure and other sites, but none of those has made the difference that neck cream did for me.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 8 People Have Voted

Posted on Nov 8, 2019

This is a rip off

By Carrie L., Panama City, FL, Verified Reviewer

This product is bad, it made my face twitch, I had difficulty swallowing. Eyes burned, this is a bad product. Watch out, they will send you another supply that you didn’t request and take it out if your checking account and will not refund your money. These folks should not be allowed to do business in this country. Call your state representatives to get them banned.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 38 People Have Voted

Posted on Sep 19, 2019

My experience

By Catherine H., Tampa, FL, Verified Reviewer

First of all, my package didn’t come with all the instructions that are enclosed here. It didn’t work for me but when I reported it to Genucel, she replied that they had another product I should try, which turned out to be a duplicate of what I had. I spent approximately $300 for nothing.

Forget about a refund. Their incoming calls are designed to make sure one won’t reach customer service. A scam company!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 63 People Have Voted

Posted on Aug 23, 2019

Works for me!

By Kathy N., California, Verified Reviewer

I've been using various Chamonix products for several years now, and overall it works very well for me. Some products are great - instant effects, eyelid treatment, genucel XV with Matrixyl, gen90, new jawline treatment, body lotion, hand lotion, toner. Others not so good - l'essence neck, night repair face cream, eye creme with renovage. Lots more products work than those that don't, you just have to try them to see which work for you. Yes, they have an auto-ship program that provides a great discount. After your initial order, call the company and YOU can set the interval and the products you receive. After my first order, I changed my auto-ship to one toner every three months. You can push this out as many times as you want. I do this when I buy products at sale prices. Auto-ship membership gets you access to great sales like buy 3 at 35% off and get 2 free, which is a great deal! Read and follow the directions, and no problems!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 20 People Have Voted

Posted on Jul 20, 2019

Not as advertised

By Helen B., Florida, Verified Reviewer

Although this lotion is moisturizing, it does not do as advertised, which is to reduce wrinkles and puffiness immediately or over time. I purchased $169 worth of under-eye cream, jawline cream, eyelid cream and a retinol overall face cream. I will use until I finish it but it does not reduce the lines or bags as advertised.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 63 People Have Voted
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