What Is Genucel?

Manufactured by Chamonix, Genucel is a line of clinically tested anti-aging products based on the company’s Swiss apple Plant Stem Cell Technology, in addition to other essential ingredients.

We’re told that Genucel’s powerful formulations can help you achieve everything from reduced eye bags and puffiness to a brighter, more youthful complexion. In fact, Chamonix claims that some Genucel products can deliver results in as little as 12 hours!

And to top it off, Genucel products are equally effective for both men and women.

Now, Genucel’s main website might have appeared pretty cut and dry at first glance, but if you dig under the surface a bit, it’s actually a little more complicated that it seems.

To help simplify things, we’ll start off by discussing the offer you’ll find at www.genucel.com. Then, we’ll talk more about Genucel-branded products listed on Chamonix’s main website.

What’s Included In the Genucel TV & Radio Package?

At the time of our research, Chamonix only offered a TV and Radio package on the primary Genucel website, which included the following four products:

Genucel Plant Stem Cell Eye Therapy

The Eye Therapy formula uses plant stems cells from the Malus Domestica apple species to help your skin look younger.

Chamonix claims that one of Eye Therapy’s main ingredients, Eyeseryl, was clinically shown to reduce under eye puffiness by up to 70% within 15 days, and by up to 95% by the end of testing. In fact, we’re told Eye Therapy’s formula features double the concentration used in the clinical studies!

Additional ingredients include:

Genucel Immediate Effects

Chamonix tells us that Genucel Immediate Effects utilizes Relaxoderm Technology, along with other safe, natural ingredients, to smooth away the appearance of lines and wrinkles around the eyes.

We’re also told that Immediate Effects underwent a clinical trial in 2006, which resulted in a “visual reduction of fine lines and wrinkles” of about 28.81%, without adverse side effects or unexpected reactions.

Esotique-RF with ​​Matrixyl

According to Chamonix, Esotique-RF with Matrixyl (Protein Polypentapeptide) is the company’s best-selling—and most effective—anti-wrinkle treatment, because it will make your skin feel healthier and look more youthful.

Key ingredients include:

We’re told you need to apply Esotique-RF to a clean face twice daily. If applying Esotique-RF on top of another anti-aging product, make sure it’s fully dry beforehand.

L’essence with Vitamin C Advanced Neck Treatment

Using certified organic purified water, green tea (and the antioxidants it contains), vitamin C, safflower oil, aloe leaf juice, and a proprietary Calendula extract, L’essence promises to help tighten skin on the neck area and leave it feeling “silky smooth.”

Chamonix recommends generously applying L’essence to the neck and décolletage in the morning and evening.

The Complete Genucel Product Line

Overall, there are six Chamonix products bearing the Genucel name (few of which we’ve already discussed above):

Genucel Deep Firming Serum with Plant Stem Cell Technology

Genucel DFS’ active ingredient is 7.5% vitamin C, which we’re told is delivered to the skin via Liposome Technology and “the latest in plant stem cell technology.”

Chamonix claims their DFS formula delivers “astonishing luxury and effectiveness” that can provide the appearance of flawless skin, 24-hour hydration, and smooth texture.

To accomplish this, you’re instructed to apply a few drops of Deep Firming Serum onto your fingertips, and then massage into your cleansed face.

Genucel XV Plant Stem Cell Therapy Anti-Wrinkle Treatment

Along with their Plant Stem Cell technology, calendula flower, and essential oil extracts, Genucel XV adds peptides, hyaluronic acid, CoQ10, and an Enzyme Activation group containing vitamins B3 and B6.

As a result, we’re told you can expect “outstanding moisturizing and anti-aging effects” that’s made without mineral oil, petroleum byproducts, or pharmaceutical preservatives that might cause sensitivity or clog pores.

Genucel Dark Spot Corrector

Whether on the face, hands, shoulders, arms, or anywhere else on the body, Genucel’s Dark Spot Corrector promises to lighten their appearance, brighten skin, and visibly even skin tone.

To accomplish this, Dark Spot Corrector contains four key ingredients:

Related: How to Treat Dark Spots (and Avoid Getting More!)

Genucel Plant Stem Cell Therapy Exfoliating Masque

While no ingredients are listed on the Chamonix website, Genucel’s Exfoliating Masque promises to feature a new formulation that delivers “maximum nourishment and moisture retention.”

To use, we’re instructed to apply in a circular motion for 2-3 minutes and rinse with water, 2-3 times per week.

Clearly, most of Genucel’s formulations place a great deal of emphasis on plant stem cells. But what’s the deal with them anyway, and can they really deliver results?

We’ll answer this question in a second, but first, we need to cover some quick basics.

Plant Stem Cells vs. Human Stem Cells

Whether in humans or in plants, stem cells are undifferentiated. This means they can become any other type of cell in the organism. However, there are some key differences between the two.

For example, a plant’s stem cells not only have the ability to become any type of tissue, but they also have the ability to become an entire organism. This is known as totipotency.

Human stem cells, on the other hand, can’t “give rise to an entire functional organism” (at least not after four days of embryonic cell division), but they can still become any kind of human tissue. This is known as pluripotency.

Well, this isn’t exactly the whole picture, since human stem cells can be further classified into:

  • Embryonic Stem Cells – These stem cells are the pluripotent ones we just discussed, as they can become any type of tissue. While the potential medical benefits of these stem cells might be limitless, they’re a hot topic of debate, since the embryo is destroyed in the process.
  • Adult Stem Cells – Adult stems cells are multipotent, which means they can only become a tissue of the same type. So, a heart muscle stem cell could only become a heart muscle cell; a skin cell another skin cell, and so forth.

Given the potential concerns surrounding embryonic stem cells, along with the greater developmental ability of plant stem cells, is there any benefit to applying them to your skin?

Are Plant Stem Cells Effective on Human Skin?

As it turns out, this largely depends on how you define “effective.” Let’s explain.

First, another similarity between plant and human stem cells is that they’re extraordinarily fragile. In other words, if you put them directly into a cream, it’s likely that the majority (if not all) would perish before finding their way to your home.

Second, even if they did survive the journey, your skin is exceptionally good at keeping things out. As a result, stem cells are far too big to pass through the epidermis (the outer layer of the skin), so they’ll just sit there until evaporating or being washed off at the end of the day.

Here’s a quote from a 2015 USA Today article that pulls these first two thoughts together nicely:

“Stem cells that are in contact with skin are not really alive anymore,” said Margaret Foster Riley, a law professor and expert on food and drug law at the University of Virginia. “So I don’t really see how a stem cell product is working on the skin. I suppose some of them may actually work in a way that cosmetics work otherwise, because of moisturizing capability. But it’s not stem cell capability that’s working there to the degree we know how stem cells work.”

Third, even if these plant stem cells could survive their journey and be absorbed through the skin, authority websites indicate there is very little high-quality clinical evidence showing that plant stem cells in general—or the Swiss apple ones in Genucel’s lineup—can reliably provide anti-aging benefits in humans.

But, What About Genucel’s Other Ingredients?

Here again, your definition of “effective” is going to play a big role in answering this question.

For example, Matrixyl is a proprietary ingredient the manufacturer claims can boost collagen, although authority websites indicate there’s limited clinical evidence supporting this.

The natural caffeine in Plant Stem Cell Therapy’s formulation might help temporarily tighten skin, and the topical application of hyaluronic acid can increase cell turnover and boost moisturization.

See Also: How to Test Your Next Beauty Product to See If it Really Makes a Difference

However, these are very common ingredients in OTC beauty treatments, so there doesn’t appear to be anything revolutionary here.

Finally, collagen is the most abundant protein in the human body and acts as an underlying foundation for strong skin, but—like the stem cells we already discussed—it can’t be absorbed by skin and therefore provides little more than moisturization.

How Much Do Genucel Products & Packages Cost?

Genucel’s TV and Radio Special is priced at $139.95, plus free S&H, which will save you over 50% off the list price. You’ll receive:

  • 2 Tubes of Genucel Stem Cell Eye Therapy
  • Genucel Immediate Effects
  • Esotique-RF with Matrixyl
  • L’essence Advanced Neck Treatment

Important note: If you order the TV and Radio Special, you’ll be signed up for Chamonix’s Preferred Customer Program.

Here, you’ll receive a fresh supply of all these items once per month and your credit card will be charged $139.95 each time. You can contact customer service to cancel or change your shipments at any time.

On the other hand, if purchased individually on Chamonix’s main website, you’ll pay:

  • Genucel Stem Cell Eye Therapy: $89 (BOGO $133.50)
  • Genucel Immediate Effects: $79 (BOGO $118.50)
  • Esotique-RF w/Matrixyl: $99 – $247.50
  • L'essence Advanced Neck Treatment: $93.50 – $140.25

The remaining products in Genucel’s lineup are priced at:

  • Genucel DFS: $92 – $138
  • Genucel XV: $110 – $297
  • Dark Spot Corrector: $129 – $193.50
  • Exfoliating Masque: $69 – $103.50

All Chamonix products come with a 60-day money back guarantee, less S&H charges. However, remember that there are no refunds on the Preferred Customer Program. Here’s how the company puts it:

“Only merchandise exchange [is available] with exception to your first initial sign up order. Once a recurring shipment is sent out, the package is non-refundable and can only be used towards company credit.”

In order to request a refund or adjust/cancel your Preferred Membership, you’ll need to contact customer service at (800) 754-6211 or cs@unimedint.com.

Do Genucel Products Come With Solid Customer Reviews?

Here on HighYa, 33 readers provided feedback about their Genucel experiences since our original investigation, giving it an average rating of 1.4 stars, with most complaints referencing no noticeable results.

Other common complaints referenced side effects like dried-out skin (one even claimed to have experienced an allergic reaction), along with difficulty obtaining refunds and/or canceling recurring shipments.

Related: 19 Cardinal Rules for Wrinkle Prevention

Outside of this, there was little-to-no customer feedback on third-party websites about Genucel at the time of our research.

From a company perspective, Chamonix held an A+ rating with the Better Business Bureau, with 44 closed complaints (as of 10/28/16).

There, most complaints cited repeated high-pressure sales tactics, problems obtaining refunds, difficulty canceling recurring shipments, and unhelpful customer service.

We’ve admittedly covered a whole lot of territory here, so let’s go ahead a bring it everything together as we wrap up.

What’s the Bottom Line About Genucel’s Anti-Aging Products?

We’re not medical experts here at HighYa, and we didn’t order any Genucel products or test them firsthand. However, like any other consumer, we can use publicly available information—including feedback from authority websites like WebMD—to make an educated decision.

From this perspective, the manufacturers behind many of the proprietary ingredients in Genucel’s formulations, like Matrixyl and Eyeseryl, promote the fact that they’re clinically proven.

Unfortunately, these clinical trials largely aren’t available for public review, so there’s no way to verify their findings.

On the other hand, Chamonix does provide the ability to review the details of their 2006 study for Immediate Effects, which is certainly positive. However, it appears to be a standalone study that wasn’t double blind, so it’s a long shot to say that it’s clinically “proven” to work as advertised.

According to these same authority websites, we also learned that plant stem cell technology—at least from a topical anti-aging perspective—doesn’t seem to hold a lot of promise, either.

Taken together, only you can decide whether or not this information means Genucel’s products are worth the relatively high price, or that you should keep looking.

If you feel like giving them a shot, though, it’s positive that Chamonix stands behind their products with a 60-day refund policy. Although based on common customer complaints, you might experience some difficulty processing one.

Tell us your thoughts about Genucel products in your very own review below!

Read Next: What Causes Crepey Skin (and How It’s Different From Wrinkles)

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34 Customer Reviews for Genucel

Average Customer Rating: 1.4
Rating Snapshot:
5 stars: 2 4 stars: 1 3 stars: 1 2 stars: 0 1 stars: 30
Bottom Line: 9% would recommend it to a friend
Showing 1-11 of 34
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  • Scary Results

    • Boston, MA,
    • Dec 4, 2016

    I used Genucel "for bags and puffiness" for one day. I applied it twice yesterday only underneath my eyes. Last evening my upper eyelids began to itch and this morning my upper eyelids are so swollen I can't even see my eyelashes.

    My husband is horrified and took a photo of my eyes. I hope the swelling goes down soon as tomorrow is Thanksgiving and everyone's appetite will be ruined.

    Bottom Line: No, I would not recommend this to a friend

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  • 36 out 36 people found this review helpful

    No working email

    • Ellisville, MO,
    • Jul 29, 2016

    This is the message you receive when emailing to cancel your shipments: "Recipient domain does not exist." Do not buy this product because when you attempt to email them, your email is rejected.

    Bottom Line: No, I would not recommend this to a friend

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  • 51 out 51 people found this review helpful

    The Worst Product

    I received the introductory package three weeks ago as a gift. After a day and a half of using it my left cheek and eye swelled up and both eyes began itching. We contacted the company and after three requests for a return authorization we finally got an email response. The real kicker however is this: for the privilege of getting swollen eyes and itching we are being charged a 9% restocking fee and have to pay for the return postage. BEWARE.

    Bottom Line: No, I would not recommend this to a friend

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  • 61 out 61 people found this review helpful

    Do not buy!

    • Dublin, OH,
    • Jun 8, 2016

    This Genucel product does not work as advertised. I used it for two months and I don't see any difference under my eyes or my skin. I believe it is a big scam because after your initial order they put you in an auto ship program and there is no way to cancel except to call them directly or emailing them. Seems fishy that you can order through the website but you cannot cancel your future shipments the same way. I have e-mailed them and hoping the cancelation process will go smoothly.

    Bottom Line: No, I would not recommend this to a friend

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  • 78 out 80 people found this review helpful

    Genucel

    • Dallas, Texas,
    • Apr 19, 2016

    This product dries your skin out. Garbage.

    Bottom Line: No, I would not recommend this to a friend

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  • 114 out 118 people found this review helpful

    Absolute junk

    • Toms River, NJ,
    • Feb 20, 2016

    Genucel does not work at all, and company will not stop calling you, day and night, yet they do not answer.

    Bottom Line: No, I would not recommend this to a friend

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  • 30 out 48 people found this review helpful

    Worked for me.

    • Chicago,
    • Feb 7, 2016

    All I can say is that it worked for me.

    Bottom Line: Yes, I would recommend this to a friend

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  • 120 out 124 people found this review helpful

    Scam

    I tried Chamonix Genucel and it didn't work. I was told it had a money back guarantee. I did not bother to return the products but then 60 days later I received a new box of their worthless product. I called to see how to return the product and was told I am suck with it. Just another scam! Once you purchase their product you are stuck with it. There is no satisfaction guarantee and they will continue to send the stuff.

    Bottom Line: No, I would not recommend this to a friend

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  • 153 out 153 people found this review helpful

    Genucel/Chamonix

    • McKinney, TX,
    • Sep 28, 2015

    This product does NOT work as advertised and Company/customer service will NOT give you a refund! Nor will they return your calls, which should tell you something about the company.

    Bottom Line: No, I would not recommend this to a friend

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  • 160 out 160 people found this review helpful

    Disappointed

    • Grand Prairie, Texas,
    • Sep 16, 2015

    I ordered Genucel specifically for the eye cream. I have used it now for 14 days and I see no difference. I didn't need the other products but the ad on the radio was so convincing that I ordered the whole set. Of course that means auto shipment, that's where the real problem has come in. I have called four times to cancel the next shipment and each time they tell me they will call back yet they don't. The last time I called, I asked for a person in charge or a supervisor but the girl told me there is no one in charge. Really?! I am very frustrated and don't know where to go from here.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (2)
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    • Sep 16, 2015

      HighYa Team

      Hi Barbara,

      Usually your credit card company and/or bank can resolve this issue. If you explain the situation to them in great detail as you have here in your review, they will probably reverse the charges and block all future ones from a specific merchant.

    • Nov 2, 2015

      Robert

      Just cancel the credit card or call it in stolen, you will then be issued a new number which they can't use. Done it before!

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  • 143 out 143 people found this review helpful

    Fraud

    • Chicago ,
    • Sep 1, 2015

    Completely bogus. Zero effect after 6 weeks of use. Run, don't walk, away. Though says one star it's really zero stars (wouldn't let me post without picking a star).

    Bottom Line: No, I would not recommend this to a friend

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