Founded in 2010 and based out of San Francisco, CA, Gigwalk is a mobile app that helps you earn money by completing “gigs,” which are posted by businesses that need very specific services. For example, you may be required to take a picture of a product only available at a certain store, or you may need to visit a local restaurant and provide detailed feedback regarding the food, service, etc.
Gigwalk has been featured on CNN, CNET, and Forbes, and claims to be used by companies such as Ebay, Red Bull, Nokia, Chartis, and many more. The company is not listed with the Better Business Bureau, and online reviews appear to be mixed. Based on our research, the most common complaints include failing to get paid, poor customer service, and very low pay.
How Gigwalk Works
According to the Gigwalk website, the company was “founded with the goal of reinventing work in a mobile world,” and that their app—available for Android and iOS—has been downloaded more than 400,000 times, and has been used to complete more than 1.2 million gigs. With this in mind, there are two ways to use the company’s services: As an individual (known as a “Gigwalker”) or as a business, which we’ll discuss below.
Gigwalk for Individuals
As an individual (aka Gigwalker), you can apply for jobs—known as “gigs” – that need to be completed in your area. Anyone can complete a gig, as long as their skillset matches the employer’s needs, and are at least 16 years old and based in the U.S.
In order to start using Gigwalk as an individual, you’ll first need to download the app, sign up for an account, and then fill out your profile (e.g. name, date of birth, education level, skillset, etc.). Finally, you’ll also need to enter your PayPal information so that you can accept payment after a gig has been successfully completed.
Once your account has been set up, you can begin looking for gigs. To accomplish this, you’ll search a Google map of your area, which includes red pins that signify a gig needs completion. By clicking on an individual pin, you can see the gig’s details, which will include instructions like, “Take a picture of the menu,” or, “Verify the parking situation,” as well as the price the client is willing to pay. If you’d prefer, you can also view gigs in list, by-pay, and by-task formats.
To begin working the gig, you’ll first need to be within a certain distance of its location. In other words, unless you’re physically present, you can’t live in San Francisco and apply for gigs in Los Angeles. Once you locate a gig from the map or list view, click on it in order to view information about what needs to be completed. If you’re ready to begin, just tap the green “Start Working” button, and full instructions will appear. Keep in mind that you may need to download some third-party apps (such as PhotoSynth) to finish all of a specific gig’s tasks. After you’ve completed everything required, simply upload any relevant files (e.g. images), and press the “Submit Work” button.
Once the business approves your work, your PayPal account will be credited within seven days, less any associated fees. At this point, the employer will also be given the opportunity to award you with “streetcred,” which signifies that you’ve done a good job. Once you accumulate enough streetcred points, higher-paying/higher quality gigs will become available.
So to break it down, the Gigwalk process for individuals entails six main steps:
- A business posts a gig for work needed.
- You search the database for a gig that meets your needs, and submit your application.
- If your background matches the business’s needs, they hire you.
- You complete the required work, and upload it to your customer via the Gigwalk app.
- Your work is either approved, or may require a quick follow up.
- Once the assignment is complete, you’ll be paid through PayPal.
Gigwalk for Businesses:
If you’re a business owner, you simply have to post a gig through the Gigwalk website, and wait for a Gigwalker to accept and complete the job.
In addition, the company appears to provide a suite of services that can help you automate your business’s merchandising, and improve your shelf compliance. For instance, their Shelfwatch product helps you “track and fix retail execution,” while their Eventwatch product helps make sure you in-store marketing events go off without a hitch. Overall, in addition to the services provided by their app, Gigwalk is focused on giving you real time data that you can use to gain huge insights into how your business operates, and how you can improve these processes to boost your ROI.
With this in mind, the overall process can be complex, so for additional information, as well as a product demo, please click here.
For individuals, downloading the Gigwalk app is completely free of charge, though you’ll be responsible for covering PayPal fees after you’ve been paid for a gig. On the other hand, employers will pay a 50% fee for every gig they post. In other words, this means that if you post a $10 gig, you’ll be charged an additional $5 by Gigwalk.
Bottom Line: Is Gigwalk a Scam?
Based on our research, Gigwalk gives every appearance of a legitimate company that provides a legitimate service. However, if you’re thinking about signing up for Gigwalk, there are a few things you’ll need to keep in mind.
First and foremost, the pay is often very low, and the amount you’ll earn on a per-hour basis can be affected by any number of factors, including the total number of tasks to complete, whether or not you’ll ultimately be allowed to perform a task (for example, taking product pictures in a grocery store), how far you have to travel, and much more. With most gigs ranging between $5 and $20 (and some going as low as $2.50 and as high as $50), even if everything goes smoothly, the reality is that you’ll probably only earn $50-$60 per day on a full time basis. So if you’re planning to get rich from Gigwalk, you may want to reconsider.
Next, there have been numerous complaints about individuals experiencing difficulty getting paid, and of poor customer service. In addition, frustration with the overall process appears to be predominant, and includes claims that individuals were kicked off gigs after completing all the required tasks, with little to no explanation. This appears to be especially prevalent for those who haven’t acquired much streetcred.
So, is Gigwalk a scam? Definitely not. But if you approach the service with the knowledge that you’re likely not going to earn a lot of money, and are likely to experience some frustration—especially as a new user—you’ll be much more likely to have a positive experience.