About GoFundMe

GoFundMe is a crowdfunding platform that allows users to raise money for a wide variety of personal causes, including medical bills, special events, and even for animals and pets. According to the company’s website, they’ve helped thousands of people raise over $160 million over the past three years.

Founded in 2010 and based out of San Diego, CA, GoFundMe has been featured on CNN, Forbes, New York Times, and TIME, and has an A rating with the Better Business Bureau, based on just one complaint in three years. Overall, it appears GoFundMe has a relatively positive online reputation, though we read an overwhelming number of complaints that cited high fees and poor customer service.

How GoFundMe Works

Similar to Kickstarter and Indiegogo, GoFundMe is an online crowdfunding destination that helps you raise money for something in which you strongly believe. In fact, when compared to their competition, GoFundMe allows you to raise money for almost anything you want—including school tuition, medical bills, business ideas, travel expenses, even for animals and pets—as long as it’s not illegal and doesn’t contain inappropriate content.

The company states that getting your personal crowdfunding campaign underway takes less than a minute, and there are no required deadlines or time limits. In fact, depending on the type of campaign you choose, you can even keep all your donations, even if you don’t reach your ultimate goal.

From start to finish, the GoFundMe process entails four primary steps:

  • Create your GoFundMe site.
  • Share your site with friends and family, invite contacts, and post to social media sites to garner traffic.
  • Collect online donations.
  • Track results.

GoFundMe Pricing & Support

While it’s completely free to create a fundraising campaign, GoFundMe will deduct a 5% fee from each of your donations, and you’ll also be charged a 2.9% + $0.30 fee from WePay for each payment you request. As an example:

If you raise $10,000 during your GoFundMe campaign, the company will keep $500, and you’ll be charged an additional $300 in processing fees to complete payment (assuming you only request it once). This means that on a $10,000 campaign, you’ll end up receiving $9,200 after everything is said and done. If you’d like to find out more, a full list of pricing and fees can be viewed here.

The good news is that all online donations processed through GoFundMe are completely secure, and you can withdraw your money whenever you like (subject to the 2.9% + $0.30 fee each time, of course). When you’re ready to withdraw your money, simply provide your bank account information, and your money will be deposited within 5-7 business days. Alternately, GoFundMe can send you a paper check, though this will typically take longer.

Based on the company’s business model, there is no refund information on their website. However, GoFundMe claims that their customer support staff is very active, and will even respond to your questions within 5 minutes during business hours.

Pros:

  • Has helped individuals raise more than $160 million in funding.
  • Completely free to start and run a campaign.
  • Campaign topics are completely open, as long as they’re not promoting anything illegal, or contain inappropriate content.
  • You get to keep your donations, even if you don’t reach your monetary goal. Also, withdraw funds from your campaign whenever you wish.
  • Customer support appears to be very active.

Cons:

  • High fees when compared to the competition.
  • Several complaints of poor customer service.

Now read: The Risks of Backing a Crowdfunded Campaign

Want to Learn Expert Tips for Online Safety?

Join over 3 million HighYa readers who receive weekly how-to guides, tips & reviews and get a FREE COPY of our Complete Online Safety e-book. Enter your email below to get started!

112 Customer Reviews for GoFundMe

Average Customer Rating: 1.4
Rating Snapshot:
5 star: 4 4 star: 4 3 star: 0 2 star: 15 1 star:  89
Bottom Line: 7% would recommend it to a friend
Showing 1-11 of 112
Sort reviews by:

  • 5 out 5 people found this review helpful

    Nightmare!

    • New York City, NY,
    • Jun 14, 2017
    • Verified Reviewer

    I work at a non-profit organization, and we raised money for one of our members who was in a coma after a bad accident. We quickly met the goal, and I was asked for my bank account info, which was fine since he was in no condition to be dealing with bank details. My main goal was to get the family the money quickly and easily as they were waiting by his bedside.

    I gave a portion of the money to the family, and then GoFundMe put a block on my account. I don't know why they asked for all of my bank details if they did not trust me to get this man (or his family, as the case may be) the money. In any event, now they are not helping, and the best I get is what seems a computer-generated response.

    Be careful trying to do a good deed through GoFundMe, you may end up on the short end!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 8 out 11 people found this review helpful

    GoFundMe and WePay ruined my life

    I was arrested on 4-25-2017 for felony theft after my birth father and mother, who are addicts, filed false charges against me claiming I stole the money when the whole time I've been requesting a refund to all the donors because it has caused more problems than what it was supposed to solve. I wanted out of it, and I provided all the correct bank information more than five different emails begging them to refund the money, including the bank info every single time, and all I received were automated messages. I told them the police were involved and that my five young kids don't have anyone except my husband and myself. I begged them to call me or call the police in charge so we could all figure this out because I didn't take the money.

    I emailed account statements showing I had the amount in the account and yet I was STILL arrested! My life is ruined! I have legal bills needing to be paid, and we have one income for a seven-person family, and I don't know what we're going to do now. All WePay and GoFundMe had to do was take some money from my account to theirs, and they didn't do it. My life as I know it is over.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 18 out 18 people found this review helpful

    An absolute joke

    My daughter passed away suddenly on April the 3rd so we tried to raise funds for her funeral. After only raising £200 we will eventually receive £181. I say eventually because they are refusing to release the funds after 3 weeks of emails and all our personal details to prove we are real people.

    The evidence is still not enough and we have been left in debt and can't pay anyone for the funeral. All they state in their emails is that this will all be sorted pit in the next 24 hours. I think they mean years. Not only have we had to suffer the loss of Lucy but also now experience financial difficulty.

    Thank you very much GoFundMe. Will I ever use them again? No.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 18 out 19 people found this review helpful

    Fee too high

    I am using this site to raise money for a surgery for my dog. I believe the fee is too high. My goal was $5000 and I actually made my goal and yet I am $500 away from the $5000 because of the fees I had to pay on the donations. I just think the fee is too high when every dollar counts when most people are using the site to raise money for serious things like surgeries or such.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 6 out 9 people found this review helpful

    GoFundMe

    • Victoria, British Columbia, Canada,
    • Apr 1, 2017
    • Verified Reviewer

    GoFundMe helped get my wife's BiPap machine.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 29 out 31 people found this review helpful

    Run by robots

    • Ocate, New Mexico,
    • Mar 24, 2017
    • Verified Reviewer

    I went to edit my GoFundMe page and a new message pops up accusing me of raising money for Texas wildfires. My GoFundMe page is about my work with terminally ill people and parents who have lost a child. For the past 30 years, I have never raised a dime for a wildfire and never even thought about it

    The GoFundMe robots want me to remove these words 'Texas' from my page and also 'The 8th Fire' (our very timely documentary film on Native American prophecy). And now another problem: they require a code to withdraw money. I've been trying to get my code for three days now but either they don't send the code or finally when they do, it comes up as invalid. A scam it's seeming like to me.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 30 out 30 people found this review helpful

    Horrible experience! Ruined my fundraising efforts

    • Toronto, Ontario, Canada,
    • Mar 9, 2017
    • Verified Reviewer

    Stay away from this site! They have ZERO customer support and don't care about you or your campaign.

    I set up my fundraiser with them, sent it out to all my contacts and posted it all over social media. I even was on the news promoting my fundraiser. Within eight hours, they suspended my account with NO explanation and NO ONE that I could contact. There is no phone number, and they did NOT respond to a single email for 48 hours despite their "5-minute" promise.

    Needless to say, they ruined the momentum I had created (80% of fundraisers get their donations in the first 24 hours of going live). I am now refunding my donors and canceling my campaign. I would NEVER recommend these scammers, they ruined my fundraiser.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 28 out 29 people found this review helpful

    One of THE WORST funding services out there!

    • New York,
    • Feb 18, 2017
    • Verified Reviewer

    I set up a GoFundMe account for a trip to Canada and had raised the money I needed and have even exceeded it. The payment showed as pending, and then a few hours later I had my account banned and they refused to tell me why! I don't know if a scammer reported my account or what, but it's pretty rediculous to be banned for reaching your goals!

    This is not a good service if you need to be funded for anything, and my advice is to use FreeFunder or another funding site. Their customer service sucks as well.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 26 out 28 people found this review helpful

    Never again, it took days to fix a problem

    • Pennsylvania,
    • Feb 12, 2017
    • Verified Reviewer

    I will never use GoFundMe again.

    They take almost 10% of the donations, they DO NOT have a phone number to call, and the only way to get any sort of help from them is through email. They seriously have ONE person trying to take care of all the emails.

    They are making millions of dollars, and they cannot employ one or two people to manage the issues? OMG, where is all the money going then?

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 28 out 31 people found this review helpful

    Low-down, no-good scoundrels

    I started a GoFundMe account for my son to pay for Cannabidiol oil. After raising $970 the first day, they canceled my account and accused me of breaking federal law. They froze the funds, and there is no good way to communicate with them. We had the money to pay for his medicine for a year, and they stole it.

    As far as I'm concerned, they're no-good, unreliable, hypocritical, rich, Silicon Valley millionaires and should be prosecuted. The FTA should shut them down. I definitely would not recommend using them.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 13 out 17 people found this review helpful

    A little confusing

    • Michigan,
    • Jan 19, 2017
    • Verified Reviewer

    I started a GoFundMe account for my son. It was my first time trying anything like that, and I had good results. I had no idea what to set as a goal, so I just picked how much I actually needed. I received over half of it. I was surprised at the fees, but you have to pay for services, I get that.

    I had a great experience with customer service, using the chat or directly on phone. I was able to reach friends across the country that I wouldn't have been able to if I'd not used this service.

    It was a little confusing, and I wasn't expecting the mandated updates to keep receiving donations. It also could have explained more about which category to pick to be able to disperse donations, but overall, it was a good experience. I even gave a suggestion that was taken in with respect. I suggested they add on your campaign page information to you what total numbers in each area were dispersed, including different fees and payouts that equal to the total taken in, not just what you received. I got the information by calling and asking.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 112

Write a Review for GoFundMe!

Share your experience to help others avoid scams & discover great products!

Write a Review