About GoFundMe

GoFundMe is a crowdfunding platform that allows users to raise money for a wide variety of personal causes, including medical bills, special events, and even for animals and pets. According to the company’s website, they’ve helped thousands of people raise over $160 million over the past three years.

Founded in 2010 and based out of San Diego, CA, GoFundMe has been featured on CNN, Forbes, New York Times, and TIME, and has an A rating with the Better Business Bureau, based on just one complaint in three years. Overall, it appears GoFundMe has a relatively positive online reputation, though we read an overwhelming number of complaints that cited high fees and poor customer service.

How GoFundMe Works

Similar to Kickstarter and Indiegogo, GoFundMe is an online crowdfunding destination that helps you raise money for something in which you strongly believe. In fact, when compared to their competition, GoFundMe allows you to raise money for almost anything you want—including school tuition, medical bills, business ideas, travel expenses, even for animals and pets—as long as it’s not illegal and doesn’t contain inappropriate content.

The company states that getting your personal crowdfunding campaign underway takes less than a minute, and there are no required deadlines or time limits. In fact, depending on the type of campaign you choose, you can even keep all your donations, even if you don’t reach your ultimate goal.

From start to finish, the GoFundMe process entails four primary steps:

  • Create your GoFundMe site.
  • Share your site with friends and family, invite contacts, and post to social media sites to garner traffic.
  • Collect online donations.
  • Track results.

GoFundMe Pricing & Support

While it’s completely free to create a fundraising campaign, GoFundMe will deduct a 5% fee from each of your donations, and you’ll also be charged a 2.9% + $0.30 fee from WePay for each payment you request. As an example:

If you raise $10,000 during your GoFundMe campaign, the company will keep $500, and you’ll be charged an additional $300 in processing fees to complete payment (assuming you only request it once). This means that on a $10,000 campaign, you’ll end up receiving $9,200 after everything is said and done. If you’d like to find out more, a full list of pricing and fees can be viewed here.

The good news is that all online donations processed through GoFundMe are completely secure, and you can withdraw your money whenever you like (subject to the 2.9% + $0.30 fee each time, of course). When you’re ready to withdraw your money, simply provide your bank account information, and your money will be deposited within 5-7 business days. Alternately, GoFundMe can send you a paper check, though this will typically take longer.

Based on the company’s business model, there is no refund information on their website. However, GoFundMe claims that their customer support staff is very active, and will even respond to your questions within 5 minutes during business hours.

Pros:

  • Has helped individuals raise more than $160 million in funding.
  • Completely free to start and run a campaign.
  • Campaign topics are completely open, as long as they’re not promoting anything illegal, or contain inappropriate content.
  • You get to keep your donations, even if you don’t reach your monetary goal. Also, withdraw funds from your campaign whenever you wish.
  • Customer support appears to be very active.

Cons:

  • High fees when compared to the competition.
  • Several complaints of poor customer service.

Now read: The Risks of Backing a Crowdfunded Campaign

Want to Learn Expert Tips for Online Safety?

Join over 2 million HighYa readers who receive weekly how-to guides, tips & reviews and get a FREE COPY of our Complete Online Safety e-book. Enter your email below to get started!

98 Customer Reviews for GoFundMe

Average Customer Rating: 1.3
Rating Snapshot:
5 stars: 3 4 stars: 2 3 stars: 0 2 stars: 14 1 stars: 79
Bottom Line: 5% would recommend it to a friend
Showing 1-11 of 98
Sort reviews by:

  • 3 out 3 people found this review helpful

    Invalid Details Appeared

    My contribution was charged twice when the words "Invalid Details" appeared after I entered my credit card details. I am now contributing more than I can afford.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 9 out 9 people found this review helpful

    Sucks

    GoFundMe did not work for me. No one cares.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 13 out 14 people found this review helpful

    Waste of time

    • Oct 11, 2016

    Frankly, you're better off just asking your family and friends for financial help. This service does nothing more to promote their client's cause than have you post it on Facebook and email your contacts. And for this, they get 8% of what's raised. Thanks but I can do that myself.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 15 out 15 people found this review helpful

    Way too expensive

    • Massachusetts,
    • Oct 1, 2016

    I have used Gofundme in the past and am amazed people still use them with the high fees that they take. There are new better options like www.GiveSendGo.com a Free Christian Crowdfunding platform that does not take 5% of every donation like Gofundme. I think it is only a matter of time before they come crumbling down.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 16 out 36 people found this review helpful

    Gofundme is Sick and Wrong.

    • USA,
    • Sep 15, 2016

    I can not believe this online begging exists.

    I would rather go without than ask for money.

    Anything can happen to anyone, every day.

    So you decide to climb treacherous peaks, then things go wrong. Are the friends asking for money here?

    Get over yourselves. It's weak. The website developers are raking in the money based on personal tragedies of others. And the stupidity of the general public donating.

    I Hate It.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 23 out 26 people found this review helpful

    GoFundMe & WePay are an absolute SCAM!

    I set up a GoFundMe account for a friend who's husband and son were killed in an airplane crash as a way to help them with their expenses.

    After all was said and done and funds were transferred to the widow and her 3 remaining children, GoFundMe & WePay began randomly taking money out of my bank account and was not helpful in resolving issue and continued taking money out of account.

    After repeatedly asking and then demanding for them to delete our account and all information contained therein, I had to dispute the charges with my bank and put a stop payment on any future payments that they may attempt to do.

    I finally had to have our attorney write them a letter and contact the authorities for their illegal activities before they ended up sending an email apologizing and saying that they would willing refund all of the money that they had "taken by accident".

    What a bunch of B.S. They are nothing but a scam company, so beware!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 14 out 16 people found this review helpful

    Gofundme Violates HIPPA, Fails to Protect Fundraiser Beneificiary From Criminal Cyber Attack

    After being unemployed since Feb 2016, I finally landed work through Upwork in June. Two weeks later, I lost that job because I got sick with what could be either advanced stage Crohns disease or possible colon cancer. I went to the ER twice and an abnormality/mass was detected in an X-Ray and I was told I needed to see a gastroenterologist for further testing (i.e. biopsy and surgery for possible removal of part of my intestine). I was denied Medicaid even though I had no income since Feb and was stiffed for the two weeks worth of my time and work I had already put in before I got fired for getting sick.

    My mentor suggested setting up a Gofundme, since my only option for having any hope at all of getting health insurance is through the Obamacare health insurance exchange. So the way to get the medical care I need was to have a fundraiser.

    Two and a half months later, I had not even gotten half of what I needed to cover the upfront out of pocket costs plus the $6500 deductible that I'd be required to pay - on top of a monthly insurance premium of $460/month - before a health insurance policy with cancer coverage would cover the rest.

    And that is when some party or parties unknown launched a criminal, vicious cyber attack against my fundraiser by filing a false fraud report with Gofundme against my medical fundraiser without first having to provide a shred of proof that I mislead anyone. (I didn't)

    Gofundme's "Safety & Security Team" froze/seized the donations from Aug 29th onward, and has been interrogating me mercilessly and violated my rights under HIPPA to demand "proof" that my medical fundraiser is legit. My fundraiser has still not been unfrozen, and I have still not gotten the donations made on and after Aug 29th when this criminally false fraud report was made.

    I have complied to the best of my ability with Gofundme's "Safety & Security Team", including submitting proof that I had not yet used any of the donations that were released up to that point.

    Gofundme has violated my rights under HIPPA and refused to un-seize my donations and un-freeze my medical fundraiser, and Gofundme's "Safety & Security Team" has refused to release the information needed for me to file criminal charges with the appropriate authorities (the FBI Cyber Crimes Division) against the anonymous party responsible for making a false fraud report with the deliberate intent of preventing me from being able to get the life-saving medical care I need.

    So now I have no hope at all of getting the medical care I need and help with related expenses.

    All on the say-so of some criminally malicious anonymous party whom Gofundme has refused to disclose so that I - THE VICTIM - can go to the appropriate authorities and file criminal charges under the Computer Fraud & Abuse Prevention Act.

    As a result of all of this, I am unable to get the health insurance and the medical care I need - which will cost me my life.

    Gofundme protects criminal cyber bullies who make false fraud reports against poor sick women's medical fundraisers and fails to protect fundraiser beneficiaries from criminal cyber abuse while also violating medical fundraiser beneficiaries' rights under HIPPA.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 13 out 14 people found this review helpful

    Funds for my fathers funeral

    • Lubbock, TX,
    • Sep 12, 2016

    When it came down to taking the money out it was ridiculous. First they asked for my husband's information because it was under his name. Then they called him, telling him, it was going be canceled. So he called them back, then they wanted my fathers that is deceased ID in information. To me it sounded like they were trying to keep the money. So He sent them a picture of his obituary an a picture or in his ID, it's ridiculous. We will never use go fund me again.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 14 out 17 people found this review helpful

    Donate through your local church instead

    • Colorado Springs, Colorado,
    • Sep 8, 2016

    Please don't make charitable donations through GoFundMe unless absolutely necessary. I just made a substantial donation to a family who lost a child in a car accident, and then did the math (unfortunately AFTER I submitted).

    GoFundMe takes 5%; that's reasonable.

    Payment processing takes 2.9%; that's reasonable.

    Those two charges I knew about before I made the donation.

    Afterwards, I realized that I can't deduct this donation; that's a 30+% cost to me.

    I also realized that the RECIPIENT will get a 1099 and have to pay income tax on this donation, that's a 30+% direct cost to them.

    Don't make the same mistake I just made. Simply make a donation through your local church and earmark the funds for that specific need, they will be glad to help. You get a deduction, they get it tax free.

    On a (hypothetical) $1000 donation, don't throw away about $680 that could've gone to help someone that really needs it.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 24 out 32 people found this review helpful

    Tried to get help

    No, this is not my real name, I want some kind of privacy, but I had opened up a GoFundMe account to get help for my mental disorder – costs are intolerable for the MRI's, therapists and the doctors who diagnose and treat these disorders.

    Well I opened up an account to get help. Basically if you do not have a social life or invest yourself in social media you will not get any help at all. And searching for yourself or your cause on the site is nothing but utter BS. I cannot find myself either by full or part of my name and the same with my cause title. How can people find the people they want to help if it is of kind of messed up like that.

    Tried to email for support and didn't get far. To put if forward, they expect me to send my special case number to my friends. I personally don't have many friends and I sure wouldn't want to impose on them either. I don't trust any social media sites because you can lose yourself in them and not to mention how people can scam you through them.

    So basically GoFundMe is a site set up to help you help yourself only if you have a social network to work with, other than that you are on your own. As for the fees and the help you get, not worth the bother, support is awful. Searching for someone by any means brings up much unrelated listings. Just wondering if it is all just a scam and how can people like me get a lawyer to rip this site apart?

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 36 out 38 people found this review helpful

    Agree with bad reviews

    The customer service is poor and the fees are unconscionable. It is better to simply give money to people directly rather than have a good portion of it go to waste. Money for nothing.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 98

Write a review for GoFundMe!

Share your experience to help others avoid scams & discover great products!

Write a Review