About Hulu

By Derek Lakin
HighYa Staff Updated on: Jun 27, 2017

In business since 2008, Hulu is an online video subscription service that allows you to instantly watch current and back season shows from ABC, Comedy Central, The CW, FOX, NBC, MTV, and Univision, on almost any Internet-connected device. As such, Hulu calls themselves the "premium streaming destination."

In addition to TV-centric content, though, Hulu also offers a variety of full-length movies, original series, documentaries, kid’s choices, individual clips, and film trailers. And with their new Live TV service, you’ll be able to watch 50+ live channels—including sports—and record to a cloud DVR, while maintaining your access to their extensive on-demand library.

But when it comes down to it, what benefits will Hulu provide? Is it worth your hard-earned money? And how do they stack up against the stiff competition? Let’s start by taking a look at their two main services:

What’s the Difference Between Basic Hulu & Hulu with Live TV?

Other than their prices (which we’ll discuss in a moment), the primary differences between Hulu and Hulu with Live TV are the amount of content you’ll have access to, along with the devices you can view it on. Quickly, here’s how it breaks down:

Hulu’s Basic Plan – Unlimited access to the entire library, including movies, original series and shows, and kid’s programming. You’ll have the ability to switch plans or cancel at any time.

Add-ons include the ability to minimize (and even eliminate in many instances) commercials, as well as gain access to SHOWTIME® premium content.

However, keep in mind that this add-on is in addition to what you already pay your cable service. In other words, you'll be paying for two different SHOWTIME® subscriptions for the exact same content, just on different devices.

Hulu with Live TV – Hulu also recently released their Live TV service, which provides subscribers access to more than 50 live and on-demand channels, including local channels, sports, and entertainment.

Like with a Basic plan, subscribers will gain unlimited access to Hulu’s complete streaming library, but with the addition of 50 hours of Cloud DVR storage, which can be watched on two screens at the same time. The company tells us there are no hidden fees and you’ll be able to cancel anytime.

Hulu’s new Live TV service is pretty robust, so let’s take a closer look at its details.

Hulu Live TV: Channels, Devices, & Add-Ons

After subscribing to Live TV, you’ll find local network stations like ABC, CBS, FOX, and NBC; sports stations such as ESPN, ESPNU, CBS Sports Network, Big Ten Network, and the SEC Network; popular entertainment options like E!, Food Network, HGTV, SyFy, TNT, and Lifetime; and kid’s channels like Disney and Cartoon Network.

Note: As with traditional cable, though, the Hulu website emphasizes that some games will be subject to regional availability and blackouts. Also, you won’t be able to live stream NFL games to your smartphone due to rights restrictions.

Looking to learn more about the specific channels available in your area? You can quickly find out by entering your zip code on Hulu’s Live TV page.

Hulu Channel ListA list of the 50+ channels available with Hulu’s Live TV subscription. Image credit: HULU

Which Hulu Live TV Add-Ons Are Available?

In addition, there are two main add-ons available with a Hulu Live TV subscription:

  • Enhanced Cloud DVR – This upgrades your available DVR storage to 200 hours and also allows you to fast-forward through commercials and stream recordings anywhere on supported devices, without any limit on simultaneous recordings.
  • Unlimited Screens – As the name implies, this add-on allows content streaming to unlimited screens while at home, and up to three screens when you’re not.

As with the Basic plan, you’ll also be able to add SHOWTIME to your Live TV subscription.

Which Devices Are Supported With Hulu Live TV?

Currently, Live TV can be enjoyed on Apple iPhone and iPad, Android phones and tablets, Xbox One, Apple TV (4th generation), and Chromecast.

However, the company notes that support is coming soon for Amazon TV and Fire TV Stick, Roku devices, and Samsung TVs and Blu-ray players, along with Mac and PC support through Hulu.com.

Related: Seeso Review

Speaking of devices, will you need any special equipment with your subscription?

What Do You Need to Use Hulu?

According to the Hulu website, “Users only need a Flash 10.1.53.64 enabled computer and an Internet connection to enjoy.”

This is because Hulu is app-based, which means you don’t necessarily need any specific kind of hardware to enjoy their programming. This also means you can pause a program on your computer, log in on your phone a day later, and pick right back up where you left off.

While this is the basic setup, the reality is that you'll be able to watch Hulu programming on just about any Internet-connected iOS, Android, or Amazon Kindle Fire device, in addition to Xbox, PS3, and Roku. For more information, be sure to browse through Hulu's full list of supported devices.

Regardless of whether you’re watching on your computer or another device, Hulu runs on a pretty minimal user interface, which makes viewing easier on the eyes.

Other Streaming Subscription Services

Despite the amount of TV-related content featured on Hulu, as well as the app’s widespread integration and ease of use, this doesn’t mean that the service doesn’t have some stiff competition. This includes popular options such as Netflix, Amazon Instant, and hundreds of content-specific apps (e.g. NBA TV, HBO Go, Pluto TV, and more).

And when it comes to watching live TV without a cable subscription, Hulu with Live TV is up against popular competitors like Sling TV ($20-$25/mo; add-ons $5-$15/mo), YouTube TV ($35/mo), Playstation Vue ($30-$75/mo), and DirectTV Now ($35-$70/mo).

When compared to these other options, the primary benefit of Hulu seems to be the sheer number of TV shows featured on the website (we’ll talk more about price in a second).

However, it’s important to note that the quality of your streaming content (720p or 1080p) depends on your device and your display’s capabilities. Further, 4K content can currently only be enjoyed on the Playstation 4 Pro and Xbox One S.

Does Hulu Contain Advertisements? If So, Why?

If you’re thinking about taking the plunge and giving Hulu a try, one of the first questions that probably came to mind was, “Why does Hulu contain ads?”

In the company’s own words, they “have found that by including a modest ad load in Hulu’s on-demand library, we can keep the entry price for subscribers under eight bucks, while still providing viewers with access to stellar shows – especially from the current TV season – on their favorite supported devices.”

And while there’s no indication on the Hulu website as to how much a “modest ad load” translates to in the real world, or how long each advertisement will be, many of us here at HighYa are Hulu subscribers and have found that—on average—you’ll be forced to sit through eight to nine 15-second commercials for every half-hour TV show you watch.

Related Article: Streaming Services: With So Many Choices, How Can You Pick the Right One?

Perhaps to add insult to injury, we’ve also found that the length and frequency of ads has only increased over the years, and that only a few ads are on rotation at any given time. Ultimately, this means that if you watch several episodes of your favorite TV show in a row, you could end up watching (and re-watching) the same ads over and over again.

Their No Commercial add-ons could potentially help alleviate some of this, but will you pay a lot for a commercial-free experience?

Hulu Pricing & Refund Policy

Hulu’s plans are priced as follows:

  • Basic: $7.99/mo
  • Hulu with No Commercials: $11.99/mo
  • Hulu with Live TV: $39.99/mo

A No commercials plan will increase your monthly cost to $11.99 and $43.99, respectively. Important note: According to TomsGuide:

“A note on that $5 commercial-free surcharge: It won’t cut commercials out of on-demand shows from individual networks, nor will it even cut every Hulu ad; some networks require ads to be shown before and after shows rather than in the middle. Paying for content and still having to sit through ads has always been my least favorite part of Hulu’s service, and unfortunately, it’s as obtrusive as ever here.”

As mentioned earlier, there is no commitment and your subscription can be changed or cancelled at any time. Add-ons will cost you:

  • SHOWTIME (Basic or Live TV): $8.99
  • Enhanced Cloud DVR (Live TV only): $14.99
  • Unlimited Screens (Live TV only): $14.99

Confused by all these different options? Hulu offers a handy comparison chart that allows customers to compare Live TV against their current plan to see how they differ.

Hulu vs. Hulu LiveCompared to the standard plan, Hulu’s Live TV subscription provides access to 50+ channels, 50 hours of cloud DVR storage, and multi-screen access. Image credit: Hulu

If you're new to Hulu, the company offers a free 1-month trial for their Basic plan and a 1-week trial for Live TV. At the end of this trial, your account will automatically roll over to a paid subscription if you don't call to cancel.

Unless the company suspends or cancels your Hulu account, no refunds are available. In other words, once you cancel your membership, it will continue until your pre-paid period expires, after which you’ll no longer have access.

In order to cancel your Hulu account or ask questions, you can contact customer service at (888) 265-6650 or through an online form.

What Are Customers Saying about Hulu & Live TV?

HighYa Reader Reviews

Since writing our original Hulu review, more than 160 HighYa readers have provided their feedback about the service, giving it an average rating of 1.7 stars.

While the most common compliment included being able to watch popular TV shows at any time, by far the most common complaint (here on HighYa as well as elsewhere online) referenced that, even if you pay money to upgrade to Hulu, you’ll still have to watch several commercials for each TV episode you watch. Because of this, many Hulu customers have called into question its overall value.

Other less common complaints appear to revolve around poor playback (constant buffering, freezing, etc.), which could be more related to a customer’s router and internet connection than to the streaming service, as well as a less-than-stellar selection of non-TV content.

What About Third-Party Hulu Reviews?

At the time of our research, there were also a whopping 8,400+ Hulu customer reviews on Amazon, with an average rating of 3.7 stars. There, common compliments and complaints mirrored those found here on HighYa.

From a professional standpoint, Digital Trends wrote an in-depth comparison between Hulu, Netflix, and Amazon Instant Video earlier this year, and although they noted that Hulu does have some solid features, they recommended that you choose one of the other services, unless you need to keep up on your favorite network TV shows.

Similarly, Geek.com wrote, “Hulu has a significant library of content, and their attempts to bring a social element to their sharing and commentary may end up being a big deal to specific groups of users, but it is pretty clear which service is the better overall provider of content. If you have to choose between the two, Netflix is absolutely the way to go.”

Can We Learn Anything From Customers About Hulu With Live TV?

Regarding their new Live TV service, PC Mag’s Bill Greenwald gave it a 4-star rating and appreciated that it offers access Hulu’s vast content library, along with a solid selection of channels (including many locals). They also liked the cloud-based DVR and the sharp picture when watching live TV.

On the other hand, they found it difficult to find out which live programming was available, but still called it a “powerful cord-cutting tool.”

Similarly, Engadget and Gizmodo thought it’s great to get live TV and access to Hulu’s entire library at the same time, but they felt it still needs a little tweaking—primarily the interface. Both thought it was attractive, but that it was cumbersome to use (no show guide available) and not very intuitive.

Overall, they seemed to like the service and were excited about what’s to come, but they lamented the absence of AMC or Viacom content, as well as channels like MTV, Nickelodeon, and Comedy Central.

As a company, Hulu, LLC is based out of Santa Monica, CA. They weren't rated with the Better Business Bureau at the time of our research, although they did have 57 closed complaints (as of 6/10/15). Most of these appeared to reference difficulty canceling subscriptions and stopping automatic charges.

Is Hulu Worth Your Money?

Chopping to the point: As we mentioned in 3 Easy Steps For Cutting the Cord, there are a lot of important decisions to be made when the time comes, most of which largely depend on your personal preferences. And while no service is perfect, Hulu is really the only game in town if you want quick and easy on-demand access to recent, popular TV shows featured on major networks.

And the new No Commercial and SHOWTIME plans can add even more entertainment value, although they’ll also increase your monthly expenses by a decent amount.

Hulu’s new Live TV service also catches it up with competitors like Sling TV and DirectTV Now, although online reviewers seemed to think it features some significant programming gaps and that the user interface isn’t very intuitive.

At $40-$84 (if you choose all add-ons, including SHOWTIME), Hulu and their Live TV service are meaningfully more expensive than options like Sling TV and YouTube TV, although you’ll also gain access to Hulu’s extensive library.

Playstation and DirecTV’s options come in a close second, although it’s possible to pay more for Hulu with Live TV than all of them. And considering that the average cable bill is about $70, if you initially cut the cord to save money, you can see that it’s easy to pay just as much—or more—if you’re not mindful about your upgrades.

With all of this said, in our opinion, Hulu is definitely worth trying out if you’ve recently found freedom from cable. And once you become more familiar with your other options, you can then decide whether or not Hulu’s advertisements and other quirks are worth your hard-earned money.

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169 Customer Reviews for Hulu

Average Customer Rating: 1.7
Rating Snapshot:
5 star: 11 4 star: 7 3 star: 10 2 star: 37 1 star:  104
Bottom Line: 11% would recommend it to a friend
Showing 1-11 of 169
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  • Buffering all the time

    • Oklahoma,
    • Aug 22, 2017
    • Verified Reviewer

    Honestly, since I'm a cord cutter, I pay for this junk only because there are shows I can't get otherwise, so I have to put up with the buffering and believe me takes 45 minutes to watch a 30-minute show. I have Netflix and other stream TV, and Hulu is the ONLY ONE that buffers! So it is NOT my router or internet speed. This is an age-old problem with Hulu and Hulu ONLY. They need to fix it! Great show selection IF you can put up with the aggravation of the buffering.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Hulu is a joke

    Hulu has some good features to it, yes, but they are overshadowed drastically. You can only stream from one device at a time, doesn't matter if it is a TV, smartphone or a tablet. For the same price, you can stream to two devices on Netflix and have no ads. If you want to upgrade Hulu to the Plus version (Hulu with no ads) it cost you $4 more the last time I checked. With Netflix, for the same money, you can stream to four devices at a time and have up to $4K video in some cases.

    What a complete joke. I was still on my free trial and I still canceled. If you have a family that at anytime streams from more than one place, Hulu is not for you, unless you want to buy multiple accounts.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Too many ads and no response from support

    Why so many ads for a paid service? Netflix and Amazon are so much better.

    Good programming but the ads kill it. Average four ads five times in a 40-minute show. Sent an email with no response, sent four emails still no response.

    It used to be great when Baldwin did their commercials, but now it's just an unmanned auto-bot. Never coming back.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 1 people found this review helpful

    Don't get hulu

    Signed up for free time and got charged. Contacted company and they said it was my fault. Made no sense at all. I was canceling it all day, I think 4 hours. Don't waste your time or money.

    Bottom Line: No, I would not recommend this to a friend

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  • Great selection of shows. Mediocre app.

    Hulu has a ton of TV shows that I like to watch, much more so than Netflix. I can't say the same for movies, but I think that's been getting better.

    My biggest problem is Hulu's mobile app. The newer interface is worse than the last and it's harder to navigate, especially if you want to scroll through a lot of different shows. Also casting Hulu to my TV is hit-or-miss. Sometimes the cast icon disappears altogether or I have to close and open the app again because it freezes.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Close to canceling again

    • Ohio,
    • Jun 2, 2017
    • Verified Reviewer

    I feel like I'm constantly watching the same stuff over and over. I'd almost rather use my rabbit ears and watch all the local stuff and save my $7.99 plus tax every month. They need to update a lot more often.

    They are about to lose a loyal customer again.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 5 people found this review helpful

    Rip off

    • California,
    • May 30, 2017
    • Verified Reviewer

    I pay $7.99 for shows with commercials Such a rip-off. There are at least 4 breaks in a 20-minute show (including the one before you even start it) and each one has 3 commercials. Also, the placement of the breaks are great because some shows start with the intro and the next break is at the start of the actual show. So you'll need to watch 2 sets of breaks before each show. I know there is an $11.99 version with no commercials, but even then certain shows still have commericals! Pretty ridiculous and a waste of money.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    Hulu Plus is pretty great

    I don't have many complaints about Hulu Plus. I watch it almost on a daily basis. The only complaint I have is that it has started to adopt the "are you still watching" prompt that drives me crazy about Netflix. If you're marathoning a show, and the remote is far away, it's a lazy man's nightmare.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 4 people found this review helpful

    Junk app

    • Santa Clara, CA,
    • May 1, 2017
    • Verified Reviewer

    It is sad that the app needs resetting before every use. They have no competent software engineers. I have Samsung latest smart curved TV, but Hulu is junk. The CEO of Hulu is stupid. Showtime and Netflix apps work perfectly. There is no zero stars rating available here.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Netflix is better!

    • Boulder, Colorado,
    • Apr 25, 2017
    • Verified Reviewer

    Show series are not complete. Episodes expire or are missing, and some seasons only have 5% of its episodes! So, if you want to watch a series from beginning or end, prepare to skip episodes or seasons. And there are also commercials, even when you purchase the more expensive option. And commercials are every few minutes!

    You might be better off just watching regular TV. Usually the episodes of new shows that air on TV are available on Hulu, so basically, you can only watch select episodes on Hulu that are on TV. The movie selection is slim, and you can't look up actors, only movie titles!

    Really, go to Netflix: they have complete series, no commercials, and a whole bunch of movies!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Doesn't quite cut it

    • Austin, TX,
    • Mar 30, 2017
    • Verified Reviewer

    I’ve been a user of Hulu since the days of free content. After skyrocketing into the business world and charging premium prices for what is more often than not mediocre material, I’ve switched to SelectTV. It’s less than half the price of a basic Hulu subscription and arguably better, with loads of content catered toward my taste and with a nice clean interface.

    Bottom Line: No, I would not recommend this to a friend

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