I signed up to text HULU PLUS and cancelled my account less than 24 hours later? Why?
Because I am not about to pay for commercials. That's the reason I left cable in the first place.
Because even if I didn't mind commercials, I DO mind having them occur off-break. In TV shows the slots for commercials are programmed and there is nothing worse that having an ad miss the window then interrupt dialog in the middle of a word to try to sell you things then come back to the show. It ruins the watching experience.
Because there are so many ads streamed at me during a program that the show becomes incidental to the advertising rather than the other way around.
Because all these ads are burning bandwidth and eating into my ISP's data cap which means I am paying for them twice. Once for the cost of an internet connection with its finite amount od data allowed without additional charges and then again to HULU.
HULU, if we are going to pay you, ditch the damned adverts. The reason Netflix has such a huge market share and customer base is that customers hate ads more then they hate outdated or slow to update content. Are you blind? WAKE UP!
Selection and General Experience:
*Movie choices are abysmal. Their movies are either really old or low budget things you’ve never heard of. There are some decent documentaries, but no better than what you could get from Netflix.
*Though Hulu Plus requires a monthly fee, you still have to sit through commercials. Frequently, especially if you’re watching multiple episodes of the same show, you’ll have to watch the same commercial repeatedly. It’s maddening.
*They list some shows as if they have them to draw people in, but then it turns out they really don't. Sometimes you go to the page for the show and it states straight out they don't actually have it, though I guess they leave it there so it will show up in search results as if they do. Other times, they're just carrying a link to the network site. *Then there's all of the stuff that they can only provide if you have a TV provider to connect. So, you have to be paying a TV provider, paying for Hulu Plus, and still watch the repetitive commercials. If I had a TV provider, wouldn't I just be watching it on TV that way?
Hulu TV app:
*There’s regular stuttering. I’m afraid to pause, rewind, or fast-forward because, if it’s not already doing it, this seems to trigger it. Sometimes it's so bad that, not only is it unwatchable, but I have to turn the TV off to get it to stop because it won't respond to normal attempts to stop the video. It can't be blamed on issues with the internet connection since 1 episode can play perfectly smooth and the very next one is stuttering to the point of being virtually unwatchable right from the beginning, not to mention that the Netflix app isn’t having this problem.
*Sometimes it freezes in the middle of the episode altogether. When I restart it, it reverts back either to the beginning of the last chapter or even loses the place completely and starts again from the beginning. If usually forces me to sit through the previous commercials all over again.
*There’s often an excessive loading time before resuming the episode after commercials but, funnily enough, commercials never seem to have a problem.
*Online and TV app queues are not fully synced. Shows in my queue online often don’t show up in my queue on the app even for shows that are available there if I search for them. *Often, new episodes of shows that I have a subscription for aren’t showing up in my queue and I have to find them and put them there manually. At other times, it puts episodes I’ve already watched and removed from my queue back in again, sometimes days later.
*The order of the queue and subscriptions in the TV app makes no sense. It's not alphabetical, it's not the order they were originally put on, it's not the order I have them in my queue online; it's just a mess.
*Hulu’s system couldn't validate my credit card during the sign up for the 2-week trial. Hulu’s website will only provide a phone number to their Hulu Plus subscribers which, obviously, you can’t become if you can’t sign up. So, I had no other alternative than to send a message to support.
*Long response times: Days passed with no response. I sent a second message and it still took days to get a response.
*Canned responses: Eventually, both messages were responded to with the exact same canned response, saying that my card must have restrictions placed on it that prevented online recurring payments.
*Either don’t fully read messages or ignore information contained in them: They continued to insist the problem was due to card restrictions even after I told them the card had no problems being used with anything else, including online recurring payments for Netflix.
*No resolution: Ultimately, there was no resolution from Hulu support and I had to find my own workaround (used PayPal with the same card). I enjoyed responding to their survey about how my customer service experience had been.
All and all, while Netflix & Hulu Plus don’t offer quite the same thing, it’s sad that Hulu Plus charges roughly the same as Netflix while providing a far more shoddy and inferior service.