About Keyno

Instead of worrying about a key or trying to remember your combination, Keyno claims to be a revolutionary and ultra-convenient Bluetooth padlock that uses your phone’s unique Bluetooth frequency, so you’ll be the only one who can open it.

According to the company, all you have to do is download Keyno’s app to your smartphone, hold your phone next to the lock, press a button on your screen, and the lock will easily open. Keyno also runs on one small battery that will last up to 2 years, and its solid, heavy-duty forged steel construction is claimed to make it “super secure.”

Sure, the Keyno commercial makes the Bluetooth padlock seem revolutionary, simple to use, and very secure, but is this really the case? Consider the following:

Is Keyno a Good Quality Padlock?

While we didn’t test Keyno directly, based on the lock’s appearance, it seems to have a relatively thin shackle. And although its shackle may be made out of forged steel (no indication of Keyno’s body, although it appears to be hollow construction), this thinness means it could easily be broken by a passing burglar using a small set of bolt cutters.

Which brings us to the next point …

Are Keyno’s Demonstrations Accurate?

In the Keyno commercial, there are 2 demonstrations intended to show you just how durable the lock is.

First, we’re shown a set of bolt cutters that are applied to Keyno, which just can’t seem to make it through. Later in the commercial, we see a saw blade spinning over Keyno’s shackle with sparks flying everywhere.

However, if you take a closer look during the bolt cutters segment, you’ll notice that the person is just tightening the shears on the shackle and shaking the lock, versus applying enough force to actually cut through the lock. In reality, even a smaller set of bolt cutters would almost certainly be able to cut through Keyno’s shackle like a hot knife through butter.

Then, when watching the saw segment, you probably noticed that the blade isn’t even touching Keyno’s shackle, and that the sparks are an after-effect added to the video during the editing process.

In other words, this blade was not actually attempting to cut through the Keyno shackle. And if it had been—much like with the bolt cutters—it likely would have with ease.

No Slicer on the KeynoAs you can see from the above screenshot taken from Keyno’s commercial, the blade isn’t touching the shackle.

Unanswered Questions about Keyno

Next, after reading through the Keyno website and watching the commercial, we were left with several important, unanswered questions, including:

  • Although it appears you have to be within very close proximity to open Keyno, is there any threat of it opening when it’s not supposed to (such as walking by)?
  • Which kinds of smartphones does Keyno work with? After some digging online, it appears that the Keyno app is only available for iOS users, so if you’re an Android fan, you might be out of luck.
  • If you have a family cellular plan and all of your apps automatically download to everyone else’s phones, will they also be able to access your Keyno?
  • What kind of battery does Keyno use? We are told that its small battery will last up to 2 years, although there’s no indication if it’s replaceable, or if you’ll be forced to purchase another Keyno once the battery runs out.

Other Bluetooth Padlocks

Finally, keep in mind that although Keyno is claimed to be “revolutionary,” the fact of the matter is that there are hundreds of different types of Bluetooth padlocks available on the market. In fact, these types of locks are so popular that you may be able to find one at your local hardware or home improvement store.

On top of this, many of these options might be less expensive than Keyno, given its high, non-refundable S&H charges (more about this in the Pricing section).

What Are Customers Saying about Keyno?

Keyno was a very new product at the time of our research (URL registered March 2015) and didn’t have any online customer reviews available at the time of our research.

However, Keyno is manufactured by “As Seen on TV” giant Telebrands, who makes dozens of popular ASOTV products including Grassology, Ankle Genie, Pocket Hose Ultra, and many more. And among more than 280 HighYa reader reviews for these products, they had an average rating of 1.5 stars, with common complaints centered around failure to work as advertised, poor quality, and difficult customer service experiences.

Granted, you may not experience any of this with Keyno, although it’s something you should keep in mind.

On top of this, Telebrands held a C rating with the Better Business Bureau based on 1,244 closed complaints (as of 6/24/15), based on many of these same complaints. Telebrands was also investigated by the NJ Attorney General’s office in 2014 for violating “the Consumer Fraud Act through its practice of aggressively upselling products through its automated phone system and websites, failing to provide means for consumers to opt out of the ordering process, shipping and billing for products not ordered by consumers, and using misleading advertisements, among other violations.”

Keyno Pricing & Refund Policy

Keyno is priced at $19.99 plus $7.99 S&H, and the product’s website indicates you’ll be able to purchase a second padlock for an additional $7.99 S&H. However, this option wasn’t presented when we attempted to check out.

Keyno comes with a 30-day refund policy, less S&H charges, as well as a lifetime warranty. This means that if you chose the BOGO option and decided to return Keyno, you’d likely lose more in S&H charges than you’ll ultimately receive as a refund.

With this said, in order to request a refund, you’ll need to contact customer service at 855-668-1655.

Should Keyno Be Your Next Lock?

When it comes down to it, Keyno’s construction appears to be similar to a hollow, lightweight padlock that you’d be able to find locally for much less (although these options won’t be Bluetooth enabled). In fact, as we mentioned above, you’ll probably be able to find padlocks with Bluetooth capabilities locally for much less due to Keyno’s high, non-refundable S&H charges.

If you do decide to roll the dice on Keyno though, according to BulgerLock.com, thin, lightweight padlocks such as these are often best suited for “locking up lower-valued items.” So if you’re looking to lock up anything other than this, you might want to explore additional options.

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