About Lash Serum & Brow Serum Plus

According to the manufacturer, the nutrients and all-natural plant seed oils found in Lash Serum and Brow Serum Plus can help “nourish your lashes from root to tip” and deliver longer, stronger, rejuvenated results. How does it work?

We’re told that Lash Serum and Brow Serum Plus’ herbs and oils can help dissolve and prevent wax buildup at the base of the follicle. Then, this allows nutrients to naturally flow into the hair, thereby improving thickness and strength.

The company also tells us these ingredients can help reduce inflammation, while moisturizing the hair shaft, in less than five minutes:

  • Step 1: Remove your eye makeup.
  • Step 2: Apply Lash Serum to the base of the hair at the upper and lower eyelid.
  • Step 3: The company recommends that you continue applying the serum at least once per day for a minimum of 8 weeks.

The eyes can tell you a lot about a person, and you certainly want to make the best possible first impression with everyone you meet.

But can you really expect to achieve any of the results claimed by Lash Serum and Brow Serum Plus’ manufacturer?

In this review, we’ll spend our time helping you answer this very important question.

To kick things off, let’s talk about hair basics.

How Do Your Eyelashes & Eyebrows Grow?

In a nutshell, your hair is essentially a bundle of protein cells anchored in a follicle, which is fed nutrients through blood vessels in your scalp. As your hair grows, an oil gland near the follicle helps keep it moisturized, conditioned, and in tip-top shape.

Now, although most of the hair of your body is made up of the same stuff, they don’t all have the same life cycle. In fact, other than your head hair, which has a growth cycle of 3-5 years, every hair on your body only sticks around for about a month. This is why you can’t grow body hair (including eyebrows and eyelashes) as long as scalp or facial hair.

In some instances though, even this short-term growth can be impacted by a buildup of oily wax secreted in the hair follicle, leading to stunted growth and a less-than-optimal appearance. While most of this wax can be washed away when bathing, is there anything contained in Lash Serum and Brow Serum Plus that can boost the process?

What’s the Difference Between Lash Serum & Brow Serum Plus?

Since there’s little difference in composition between eyebrows and eyelashes (they’re made up of protein, just like every other hair on your body), you might imagine that Lash Serum would work just as well on eyebrows and Brow Serum Plus on eyelashes. In fact, on one of Lash Serum’s site templates, they specifically mention that it “also works on your brows.”

Despite this, we’re told that the two products feature distinct formulations (although as you’ll see in a second, there are only 3 different ingredients between them):

Lash Serum Ingredients

  1. Ethylhexyl Palmitate 5% - skin smoothing
  2. Helianthus Annus (Sunflower) Seed Oil 10%,
  3. Limnanthes Alba (Meadowfoam) Seed Oil 15%,
  4. Linoleic Fatty Acid 12%,
  5. Linolenic Unsaturated Fatty Acid 10%,
  6. Tocopherol 10%,
  7. Oryza Oil 5%,
  8. Equisetum Giganteum Extract 15%,
  9. Althaea Officinalis Root Extract 10%,
  10. BHT 8%

Linoleic fatty acid is a type of omega-6 fatty acid, while linolenic acid is a form of omega-3 fatty acid. While there is some clinical evidence indicating that too little of these fatty acids in your diet can lead to poor hair growth (all over the body; not specifically related to hair), we didn’t uncover any evidence during our research indicating that applying them—or any of Lash Serum’s other ingredients—topically will deliver any meaningful benefits.

Now, this isn’t to say that none of these ingredients will deliver benefits. For example, tocopherol is in the vitamin E family, so it’s essential for human health. Also, BHT (butylated hydroxytoluene) may have some antioxidant properties.

Brow Serum Plus Ingredients

While Lash Serum’s various websites like to promote the fact that you’ll receive a free bottle of Brown Serum Plus with your order (more about this in a moment), they don’t provide an actual description of the product anywhere. In fact, along with Lash Serum, we only obtained its ingredients by reading through the company’s Terms:

  1. Marshmallow Root Oil 8%,
  2. Rice Bran Oil 5%,
  3. Linolenic Unsaturated Fatty Acid 10%,
  4. Tocopherol 10%,
  5. Equisetum Giganteum Extract 15%,
  6. Althaea Officinalis Root Extract 10%,
  7. BHT 8%,
  8. Ethylhexyl Palmitate 5%,
  9. Helianthus Annus (Sunflower) Seed Oil 10%,
  10. Limnanthes Alba (Meadowfoam) Seed Oil 15%,
  11. Linoleic Fatty Acid 12%

As you can see, the only difference between the two formulations is that Lash Serum contains oryza oil, while Brow Serum Plus adds Marshmallow root oil and rice brain oil. Unfortunately, there’s also a general lack of clinical evidence indicating any of these ingredients will deliver on the manufacturer’s promises.

Nonetheless, how much will you pay for them?

How Much Does Lash Serum & Brow Serum Plus Cost?

The only way to order Lash Serum is by paying $7.95 to cover S&H, which will begin your 14-day trial. The company will send you a full size bottle, along with a free bottle of Brow Serum Plus.

Then what happens? 14 days after placing your order (not after receiving you’re your order), you’ll be billed the full price of $149.95. In addition, you’ll be enrolled in the company’s autoship program, whereby you’ll continue receiving a new bottle of Lash Serum once per month and charged $89.95 each time.

Outside of the trial, all Lash Serum sales are final and no refunds are available. In order to cancel your trial or autoship enrollment though, customer service can be reached at 844-824-4384.

Given these steep (in our opinion) prices, are customers pleased with the value they’re getting from Lash Serum and Brow Serum Plus?

Are There Any Reviews for Lash Serum or Brow Serum Plus?

Other than the standard affiliate reviews that come with many online-only beauty products, we didn’t encounter any legitimate customer feedback for Lash Serum or Brow Serum Plus at the time of our research.

However, we’ve reviewed many other eyelash/eyebrow supplements and serums over the years, including popular options like LashRenew, RejuvaLash, City Lash, and many others. And in general, they tend to come with ultra-low (typically 1.5 stars or lower) customer reviews, with common complaints referencing high prices, no meaningful results, as well as difficulty canceling trials, processing refunds, or stopping recurring shipments.

Now, we’re fully willing to admit that Lash Serum and Brow Serum Plus might be an exception to the rule. However, given the fact that the company makes many of the same claims, utilizes very similar website templates, and only offers their product through a free trial, we’d say it’s worth noting.

Speaking of the company, Lash Serum and Brow Serum Plus are manufactured by Gen X Products, LLC based out of Tampa, FL, who also manufactures the LashRenew supplement mentioned above, as well as other products like Le Derm, Lash Luster, and GenXLashes. In fact, we found that—except for the name of the product—the company was using identical website templates for Lash Serum and LashRenew at the time of our research.

What does all of this mean for you as a consumer?

Will Lash Serum & Brow Serum Plus Give You Red Carpet-Ready Results?

Here’s the bottom line about Lash Serum and Brow Serum Plus: They feature nearly identical formulations, neither of which contain ingredients that have been shown to reliably improve the condition, appearance, or growth rate of your eyelashes or eyebrows.

What’s more, even if they were shown to deliver on the manufacturer’s claims, your eyebrows and eyelashes only grow for about a month before falling out. So, at most, you’ll only get a month’s worth of growth before having to start the process all over again.

To add to these concerns, at $149.95, the Lash Serum/Brow Serum Plus combination is the most expensive hair-specific supplement we’ve reviewed to date. In fact, it’s one of the most expensive nutritional supplements we’ve ever reviewed, period. It also comes from a company who manufactures products that many other HighYa readers are calling scams.

Admittedly, we didn’t test either of these serums ourselves, so we can’t provide firsthand feedback. But taking all of this together, if you’re having difficulty with your hair, we think your money would be better spent making an appointment with your doctor (or even your beautician) than placing an order for Lash Serum and Brow Serum Plus.

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11 Customer Reviews for Lash Serum & Brow Serum Plus

Average Customer Rating: 1.3
Rating Snapshot:
5 stars: 0 4 stars: 1 3 stars: 0 2 stars: 0 1 stars: 10
Bottom Line: 9% would recommend it to a friend
Showing 1-11 of 11
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  • 1 out 1 people found this review helpful

    Stay away

    I ordered this for my granddaughter to try because every day she was wearing false eyelashes. Her lashes were not thick and long. She saw the ad, I read up on it and ordered it. She got the tubes in for the free trial and began using it. I asked her about the product a few days after and she told me she did not like the feeling of it.

    I called to cancel, and they had already charged my credit card the full purchase price because their 14-day free trial period starts when the product is in shipping around the US. It does not begin when it is delivered to you. So you are supposed to try this product while it is in the package traveling before it gets to your house! You will be charged full purchase price for this product. and you will not be able to try it for 14 days!

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    I would give 0 stars if I could!

    I paid $7.95 for the shipping of the "FREE" trial. I received the little tube, but I was going on vacation out of state so never used it. A month later, I'm back, and I look at my credit card statement. They have charged me $149.

    I called today. First, the girl on the phone said that since there was no activity on my account, they have canceled it. I'm like "what?" What account? So she says it's a non-refundable amount. Then she says they'll refund only $50, then only $90, then only $110. I kept saying every time that I didn't hear $149. I finally say I haven't even tried the trial, never mind to be charged $149 for something I haven't received or tried yet.

    She says if I return it they'll refund me the money. I say fine, but send me a shipping label, because I'll ship you back the trial for which I paid $7.95 so you should provide a return label. She says I have received the trial, and that is the product, and that's what they are charging me $149 for. Are you kidding me? I paid $7.95 for a trial, I haven't received any FULL-SIZE product, and you are charging me $149 for a trial for which I have paid already and haven't even had the chance to try?

    I asked her to send me a confirmation email with an agreement that after receiving back their product, they will refund me my money. I also said I was going to call my credit card company, Better Business Bureau, and the Attorney General. She started threatening me. I said I was hoping that they were recording the conversation because I would ask the Attorney General to request it as evidence of what liars they were.

    When I called, I heard four times that the estimated wait time was two minutes, but I waited eight minutes until I got to speak to a human. With all other inconsistencies, and also at the end putting me on another 10-minute hold to speak to a supervisor, only to come back to tell me that the supervisor told her to tell me all the things she just told me. I got so mad, so I hung up.

    Then she calls me back, and I say "why do you disturb me with the same bullish?" She starts repeating everything all over again. I simply hung up again. Tomorrow I will be contacting every possible agency or institution about those scammers. I really wanted to tell her off!

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Beware of the free trial

    Let me tell you about the fine print details.

    You have to pay $7.95 for shipping and handling for the "free trial," and you must call their customer service to cancel the subscription, otherwise after 14 days, you'll be charged $149.95.

    Also, if you try to cancel your subscription by calling their customer service after placing an order for the free trial, they will try to lower the price all the way down to $29.95 (compared to the original $149.95), and if you decline, they will inform you that you must return the product unused before the 14 days after you place the order to cancel the subscription.

    So either way, you will have to pay more money than the expected $7.95 shipping fee.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Lash Serum Plus

    I called the company the day I got the Lash Serum to cancel any further orders. I didn't want the $149 charged to my credit card. The man I spoke with was extremely rude and wouldn't shut up to let me speak. I didn't even want to try using the serum. I have never dealt with anyone so rude in my life.

    I'm going to turn them into the BBB, as well as the Attorney General of that state. I will never order anything online unless it's from a reputable company.

    Bottom Line: No, I would not recommend this to a friend

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    • Apr 2, 2017

      Rencel

      Good day! Could you send me the phone number to the company, please? I am in Finland, and I don't know what to do.

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  • 9 out 9 people found this review helpful

    Scam

    Nowhere on the website (during purchase, email sent, invoice and instructions sent with the product) was there ever any mention of having to return the product at my cost.

    I called on /16/17 to cancel, but the representative wouldn't let me cancel, stating that she was extending my trial to 2/2/17. I did not like the product; it was thick, hard to remove and made it blurry to see after using it because it was thick and hard to remove from my lashes.

    I called back on 1/26/17 to cancel, and again the representative was not willing to listen to my request to cancel even after explaining AGAIN why I do not like the product. I was told that to cancel the FREE TRIAL I would have to pay THEM $14.95, and they would simply charge it to my card for me to return the FREE trial product. I did NOT authorize them to charge $14.95 to my card and paid USPS directly to return the product (with delivery confirmation) on 1/30/17.

    I have returned the product and also have a charge of $149.95 today on my card. If I was not told in the two different conversations, or in the paperwork, that I had to pay to return the product, then what would've happened if I used my full free trial period to 2/2/17? Would they have charged me anyway? There is NO customer service, and I am going to the BBB.

    Bottom Line: No, I would not recommend this to a friend

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    • Mar 7, 2017

      Annie R

      The same story with me, except, I received it while I was out of state. A month later I'm looking at my credit card statement, and again, I have a $149 charge from them.

      I paid $7.95 for the shipping, for the "free" trial. I received the little tube, but I was going on vacation out of state, so I never used it. A month later, I look at my credit card statement, and again, they charged me $149.

      I called today, and the girl on the phone said that "since there was no activity on my account," they canceled it. I'm like, what? What account? So she says that it's a non-refundable amount. Then she says they'll refund only $50, then only $90, then only $110. I kept saying every time that I didn't hear $149. I finally told her that I haven't even tried the trial, I should never be charged $149 for something I haven't received or tried yet.

      She says if I return it they'll refund me the money. I said "fine, but send me a shipping label, because I'll ship back the trial for which I paid $7.95, so you should provide a return label." She told me I had received the trial, that is the product, and that's what they are charging me $149.

      I'm like are you kidding me? I paid $7.95 for a trial, I haven't received a full-size product, and you are charging me $149 for a trial for which I paid for already, and haven't even had the chance to try? I asked her to send me a confirmation email with an agreement that after receiving their product, they will refund my money. I also told them I was going to call my bank, Better Business Bureau, and the Attorney General.

      She started threatening me. I told her I'm hoping that they were recording the conversation because I would ask the Attorney General to request it as evidence of what liars they were. When I called, I heard four times that the estimated wait time was two minutes. I waited eight minutes until I got to speak to a human.

      On top of other inconsistencies, later, in the end, they put me on another ten-minute hold to speak to a supervisor, but only to come back to tell me that the supervisor told her to tell me all the things she just said to me. I got so mad, so I hung up. Then she calls me back, and I say why do you disturb me with the same BS? She starts repeating everything all over again. I simply hung up again. Tomorrow I will be contacting every possible agency or institution about these scammers.

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  • 1 out 3 people found this review helpful

    Pretty good so far!

    • Illinois,
    • Jan 26, 2017

    Okay, first thing first, I used a prepaid gift card. So they couldn't bill me. There's ways around everything!

    I received the package not damaged in any way, so that was great. The trick to making this work is (I do believe) that a little goes a long way. I know that since one day I went overboard and put way too much on, and you know what happened? Yes, it got in my eyes and let me tell you, it was not pretty. I did get red eyes and puffiness, but let's talk about the facts. Basically, if anything (and I mean anything!) gets in your eyes, it will make your eyes sting and swell.

    Well now I just put a little bit, and it'll last a lot longer as well, without me not washing it off because I'm afraid my eyes are going to swell shut. It's been like maybe four days, and I swear I can tell a difference. My lashes seem darker and more curly, which is amazing! Everyone is different, so what worked for me might not work for you!

    Bottom Line: Yes, I would recommend this to a friend

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    • Mar 7, 2017

      Annie R

      That's the smartest thing I've ever heard. A prepaid gift card? You go girl!

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  • 9 out 9 people found this review helpful

    Lash Serum Plus

    I ordered this product as a trial, and I was charged twice for the trial of $4.99, instead of once for it. I did not know that the brow serum was also coming with the lash serum and I was charged $4.99 for it. There is a very fine print that states you will be charged $149.50 on the 14th day. I was lead to believe that the trial was a small bottle of the product, which when arrived, it was the actual size. I tried canceling my order before the 14th day, and I thought I was successful, but apparently I was not because I was charged $149.50 on the 14th day.

    The product is a joke. It did nothing for my lashes or brows. Actually, in the lash serum bottle, it is like a mascara, and I could hardly get any of the product out of the tube to put on my lashes. It was like it was almost empty.

    I called customer service to let them know I did not want this product, asked them to refund my money because I was not happy with the product, and I thought I canceled my order. But, when you call the customer service line to cancel your order, they do not send you a confirmation of your call or that the product was canceled within the 14-day trial.

    They first refused to refund my money. I then told them I was going to report them to the BBB because I did not authorize them to deduct the $149.50 from my bank account. I also told them I was going to report this transaction to my bank as fraud since I canceled my trail and of course, they did not have that on record. After a few minutes of back and fourth, he offered to refund me $89.99, and I could keep the product. I told him I did not want the product because it "sucked," he then went up to $100.00 refund, and I told him no again. He final told me to return the product, and they would refund my $149.50.

    I have mailed the product back, but as of this review, I do not have a refund for any amount for this product.

    It is a scam. Don't do it.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Scam! Don't try it.

    I tried it before I bought it, but I didn't read the small print about a subscription. I tried to cancel it, then this month finally they did. The eyebrow and eyelash serum does not work. They won't refund my money that is how they get you and make their money. I have been in a battle with them since October and they will not credit my card back even though I returned the two unused serum. I fell for the scam, so if you're thinking about it, don't. If I could give a negative rating I would.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    What a scam

    I ordered a trial, the product made my eyes swell up and break out, they were itchy and red. I called the company after and asked to return the product. They would not take it back. They charged me 149.95 for the product. I don't feel it is fair for me to pay for a product I can't use.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    It's a scam

    • Wisconsin,
    • Oct 30, 2016

    I returned the product before the date they told me, they received it within three 3 days and I was charged $149.95. I have been contacting them for over a month now and they still haven't refunded my money. Instead, they just keep saying they will escalate my concern and the corporate office will contact me within 24-48 hours and until this day nothing!

    It's very unprofessional and I hope they will just refund money ASAP.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 16 people found this review helpful

    It's a scam.

    First of all, they only give you 14 days to try. They took 4 days to processed my order, took another 4 days to received my item, so that leaves me with 6 days to try it. It came with no instructions on how to use this Brow Serum Plus. On the 14th day, I called and canceled my "subscription". I was asked if I tried it and how I used it. I answered the rep, and he told me I was using it wrong. He wanted to extend my trial by another 7 days, I declined, saying I don't want the product. He wanted to charge me $39.95 for the trial sample. I declined, saying I didn't want the product.

    He gave me an RA# to return the product and told me that if they didn't receive my item back within 7 days, I will be charged $149.95. Sent item back same day it was canceled. It was delivered on 9/19/16. On 9/24/16, my card was charged the amount of $149.95. I called and demanded a refund, was told they didn't receive their product back within 7 days and that they have no record of my returned item and that's why I was charged.

    They wanted my tracking number, to make sure I wasn't lying about returning it. Gave them all the necessary information they needed. Was told I didn't cancel within the 14-day trial and that they cannot issue me a refund because corporate handles that. They will, however, write up a ticket to their "corporate" who will issue a refund within 5-7 business days. I asked for the corporate phone number and information, was told they don't have a direct line, they communicate by writing messages back and forth.

    DO NOT TRY!

    Bottom Line: No, I would not recommend this to a friend

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