About LashRenew

Manufactured by Gen X Products, LashRenew serum claims to contain safe, all natural ingredients that can provide your eyelashes with the nutrition they need to grow longer, remain stronger, and look rejuvenated and more vibrant.

According to the product’s website, LashRenew’s combination of herbs and oils work by dissolving excessive wax buildup on your eyelash follicles, which then allows the serum’s nutrients to “once again flow to the hair.” On top of this, LashRenew’s anti-inflammatory properties also soothe and moisturize the hair shaft, making it shine.

In order to accomplish this, LashRenew works over 3 steps:

  1. Remove eye makeup.
  2. Apply the LashRenew liquid to the base of the hair on your upper and lower eyelids.
  3. Repeat the process once per day in the evening.

They say that your eyes are the windows to your soul, so if you’re suffering from thin or weak eyelashes, you might worry that they’re the first thing people notice when meeting you. But can you expect the herbs and oils in LashRenew to change the situation, or is the joke on you?

To begin, let’s take a look at what causes less-than-stellar eyelashes.

What Causes Weak, Thin Eyelashes?

According to the LashRenew video, your eyelashes can stop growing due to an excessive buildup of wax on the follicle, as well as nutrient deficiencies, physical damage, or a side effect of the aging process.

While there may be some truth to this (we didn’t find any indication online that eyelash wax buildup is an inhibitor to growth), the reality is that there are dozens of conditions that can cause your eyelashes to be unhealthy, and even to fall out. This includes prescription medications, skin conditions (e.g. eczema, psoriasis, etc.), menopause, bacterial infections, and even the natural growth cycle of your hair.

As such, if your eyelashes have suddenly become much weaker or have started falling out, the first thing you should do is consult with your physician.

With this in mind, can you expect LashRenew’s ingredients to help promote eyelash health and growth?

The Efficacy of LashRenew’s Ingredients

LashRenew is claimed to include the following ingredients: Vitamin E, Equisetum Giganteum (horsetail) extract, Sativa Seed Oil, Oryza Sativa (Rice), Althaea Officinalis Root (marshmallow) extract, Sunflower Seed Oil, and Meadowfoam Seed Oil.

Unfortunately, none of these ingredients have been shown to promote eyelash health or length—unless an individual is nutrient deficient, whether applied topically or taken orally.

Important note: However, if you take a look at LashRenew’s Terms of Service, you’ll find that it “may contain” dozens of additional ingredients. Given this, we have to ask: Why would there be such diversity in the included ingredients? Is it due to poor quality control, or something else? Either way, it’s definitely disconcerting.

Although LashRenew’s ingredients may not perform as well (if at all) as the manufacturer claims, will they cause any harm?

Are There Any Side Effects Related to LashRenew?

There doesn’t appear to be any common side effects related to the topical application of LashRenew’s ingredients, although the company’s Terms of Service expressly notes that the product is “not for long term use.”

Given the relatively benign nature of LashRenew’s ingredients, we’d have to wonder why this is the case. Again, based on the wide variety of other ingredients that could be included in the product, we’d be concerned that there are some safety issues at play.

If this concerns you too, are there other methods of improving the quality of your eyelashes?

Other Options for Model-Ready Eyelashes

Because women place so much importance on lash health and length, there are dozens of options available to you for mimicking the look of your favorite Hollywood star.

This includes makeup application techniques, false eyelashes, using home remedies (such as applying olive or castor oil, aloe vera, etc.), and more. There are even other lash supplements similar to LashRenew, such as Max Lash, City Lash, RejuvaLASH, and more. Granted, these often come with poor customer satisfaction ratings and an equally ineffective ingredients profile, so they may not be your best option.

Certainly, this also includes eyelash extensions, but there are several things you should keep in mind before going this route:

Are Eyelash Extensions for You?

Eyelash extensions involve applying fibers made of silk, mink, or a synthetic material to your existing eyelashes, most often using a special type of glue. Eyelash extensions are generally applied by a professional using different methods based on your needs, including “full strips, clusters, and individual, one-by-one extensions.”

Although eyelash extensions might give you the results you’re after, there are a few considerations to keep in mind, including the fact that the process can take hours, the extensions must be carefully cared for (including blowdrying and cleansing them), and you might look a little awkward once most of the extensions have fallen out and it’s time to refresh. You’ll also have to factor in price, since extensions should only be applied by a certified professional, a service that can easily cost $100 or more (and must be repeated every 2-3 months).

How do eyelash extensions compare to LashRenew’s price? Let’s find out.

LashRenew Pricing & Refund Policy

LashRenew is only available through a 14-day trial, for which you’ll pay $7.95 S&H and will receive a full size supply (10ml) of the serum.

Once your 14 days have passed, you’ll be charged $149.95 (yes, you read that right!) for the full price of the product. You’ll also be enrolled in the company’s autoship program, which means you’ll continue receiving a new bottle of LashRenew once every 30 days, and your credit card will be charged $89.95 plus $5.95 S&H each time.

Important note: according to LashRenew’s Terms of Service, “Our standard ground shipping takes from 4 to 10 business days within the continental United States.” This means that in a worst-case scenario, your trial could expire before you even receive the product.

For more, be sure to read Think That Free Trial Is a Good Idea?

Outside of the trial, no refunds are available for LashRenew. Even if you cancel your trial within the first 14 days, keep in mind that you must return the product to receive credit, and it must be unopened and unused.

In order to cancel your trial or your autoship enrollment, you’ll need to contact LashRenew’s customer service at 844-824-4384.

LashRenew’s Binding Arbitration

Lastly, LashRenew automatically assigns a binding arbitration agreement to all orders placed on their website, which means your legal rights against the company would be severely limited, including becoming part of a class action lawsuit or a trial by jury.

Can LashRenew Give You the Eyelashes of Your Dreams?

Now that we’ve broken everything down, it appears that LashRenew contains ingredients will little-to-no clinical proof showing they can improve eyelash health or length (along with dozens of other ingredients that “may” also be included), while the manufacturer charges an extraordinarily high price.

Considering this, if you’re looking for long, luscious lashes, you might consider talking to a professional in your area about eyelash extensions, which can provide almost immediate results and cost less to boot.

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150 Customer Reviews for LashRenew

Average Customer Rating: 1.1
Rating Snapshot:
5 star: 1 4 star: 1 3 star: 1 2 star: 2 1 star:  145
Bottom Line: 3% would recommend it to a friend
Showing 1-11 of 150
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  • 2 out 3 people found this review helpful

    All they want to do is negotiate a price!

    • Texas,
    • Jul 20, 2017
    • Verified Reviewer

    After calling for a return authorization number, they began with the negotiating price to continue the process. We started at $99.95, then $79.95, $59.95 and finally at $39.95, and after a little more yelling from me, I got the RMA number to make the return to them. With each new "deal" I told them I wasn't going to negotiate and simply wanted to return what I had and cancel any future orders. Each time that was followed with "I understand your concern" and then another "deal" to continue.

    In addition, the operator was obviously not really in Idaho unless they have an accent that I've never heard before. It was nearly impossible to understand what she was saying, and I had to ask her to repeat herself several times. This was a totally unsatisfactory experience. Is it possible to give a company a less than zero score?

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 14 people found this review helpful

    My experience with them

    • Elmwood Park, NJ,
    • Jun 20, 2017
    • Verified Reviewer

    Rip off! They bill you for $149.95 before the product even gets to you. I returned it, and they will not credit me the money. STAY AWAY from them unless you want to throw away $150.00, not the $7.95 they say. I got nowhere when I called for a credit, and I am reporting them to the BBB and the attorney general, they are horrible. You will find reviews like mine all over if you look them up. Hopefully, I can save someone else the trouble. BEWARE!

    Bottom Line: No, I would not recommend this to a friend

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  • 24 out 25 people found this review helpful

    You may never see this but if you do, um, no

    Worse people ever. Lots of lies, script reading is on point, and they do not adjust the conversation per person. If you actually have a problem with them, kill yourself because it's better than going through the process with them on the phone. Corporate this, corporate that, but you can't speak to them, then they can't speak, then they can. Literally, a bunch of lies.

    I never really got a chance to experience the products. I sent them all back and wanted nothing else to do with them, and now they won't even answer my calls. They keep me on hold. Horrible. Even if I loved the product, I would never buy from them and would not recommend anyone to either. Their 5-7 business days is not the same as everyone else's and I still haven't seen my refund. I feel like crying, I am so disgusted with them. I recommend that you run, run away fast.

    Bottom Line: No, I would not recommend this to a friend

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  • 23 out 23 people found this review helpful

    Buyer beware

    • Michigan,
    • Apr 6, 2017
    • Verified Reviewer

    I did not receive the product, and furthermore, they signed me up for a contract for $149.95 that I did not ask for. This company is a complete scam. I try to get a full refund, and they are trying to give me less money than what they took from my card! Buyer beware; do not order this product!

    Bottom Line: No, I would not recommend this to a friend

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  • 25 out 25 people found this review helpful

    Worst beauty experience ever!

    • Richmond, Virginia,
    • Jan 16, 2017
    • Verified Reviewer

    I did read the small print. They will not give you 14 days to try the product. How can you market that you can try it before buying and they don't give you 14 days to try it. Your 14 days start the day that you order it, so you really don't have 14 days because it has to be processed and then shipped.

    I called customer service, and they did not want to refund my money because they told me that I had passed the trial period. They wanted to continue to offer my other offers, and I told them that I did not want to continue with the product. Plus, the product burned my skin on my brows after two nights. No, do NOT order!

    Bottom Line: No, I would not recommend this to a friend

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  • 21 out 21 people found this review helpful

    Shady business

    I signed up for the trial not reading the fine print. I never agreed to the $149 or $89 thereafter.

    Do not do it! This product does not work any better than at home remedies for far less that this costs.

    Bottom Line: No, I would not recommend this to a friend

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  • 19 out 19 people found this review helpful

    Horrible

    • Chicago,
    • Dec 15, 2016
    • Verified Reviewer

    Don't work, just want your money. I called to cancel and they tried to charge my card anyway. Good thing my bank stopped the charges.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 15 people found this review helpful

    Scam

    • Florida,
    • Nov 20, 2016
    • Verified Reviewer

    Nothing more to say than everyone else hasn't already said. This company is a scam. False advertising, product doesn't work, credit card charged before you can cancel. Terrible customer service trying to get a refund and although I have to pay to return the product not sure if the charge of $149 will ever be credited back to my account.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 14 people found this review helpful

    Scam

    • Philadelphia, PA,
    • Nov 14, 2016
    • Verified Reviewer

    This company sent me a trial and then billed me for $149.00 and sent another. I called to complain. The woman over talked me, ignored my requests to not send any more product. The BETTER Business Bureau is my next call. Also, the browser vial was empty. The last serum worked, but much too expensive. They want to suck you in. Ugh.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 12 people found this review helpful

    Do NOT buy

    • Oregon,
    • Nov 12, 2016
    • Verified Reviewer

    This is absolutely, one of the worst places to do business with. First your simple little trial lasts about 7 days before they charge you $149 and have you hooked for their monthly subscription charge of $89. They tell you to give the product 4-6 months after which they've collected close to $700. My wife used it religiously for 45 days and didn't notice any great improvements and then had me cancel. After cancelling and getting my cancellation number with assurances that I wouldn't be charged again, I was charged $89 a week later.

    After taking money from my account, they want me to wait for their product to arrive in the mail and make me ship it back, then wait 5-10 days for a refund from their corporate offices. The customer service rep wouldn't transfer me to a supervisor or manager and made sure to keep it away from the corporate office. If you want to save yourself a hassle and do business with people who care about that business, avoid this place like the plague. There are many more options out there that are customer friendly.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Please don't repeat what I did

    Of course I'm not the first person who sends a message about feeling robbed.

    Of course I'm a romantic about magical products, and I used for a whole month, giving it the chance to work longer than the "free trial" time. Well it's garbage, just oily water.

    I just throw my money toward this garbage but what bothers me even more is that I feel cheated and robbed.

    Of course, the company does not do refunds, because then it would not be a business for them. Therefore the last thing that matters here is the product or the customer.

    Bottom Line: No, I would not recommend this to a friend

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