About LashRenew

Manufactured by Gen X Products, LashRenew serum claims to contain safe, all natural ingredients that can provide your eyelashes with the nutrition they need to grow longer, remain stronger, and look rejuvenated and more vibrant.

According to the product’s website, LashRenew’s combination of herbs and oils work by dissolving excessive wax buildup on your eyelash follicles, which then allows the serum’s nutrients to “once again flow to the hair.” On top of this, LashRenew’s anti-inflammatory properties also soothe and moisturize the hair shaft, making it shine.

In order to accomplish this, LashRenew works over 3 steps:

  1. Remove eye makeup.
  2. Apply the LashRenew liquid to the base of the hair on your upper and lower eyelids.
  3. Repeat the process once per day in the evening.

They say that your eyes are the windows to your soul, so if you’re suffering from thin or weak eyelashes, you might worry that they’re the first thing people notice when meeting you. But can you expect the herbs and oils in LashRenew to change the situation, or is the joke on you?

To begin, let’s take a look at what causes less-than-stellar eyelashes.

What Causes Weak, Thin Eyelashes?

According to the LashRenew video, your eyelashes can stop growing due to an excessive buildup of wax on the follicle, as well as nutrient deficiencies, physical damage, or a side effect of the aging process.

While there may be some truth to this (we didn’t find any indication online that eyelash wax buildup is an inhibitor to growth), the reality is that there are dozens of conditions that can cause your eyelashes to be unhealthy, and even to fall out. This includes prescription medications, skin conditions (e.g. eczema, psoriasis, etc.), menopause, bacterial infections, and even the natural growth cycle of your hair.

As such, if your eyelashes have suddenly become much weaker or have started falling out, the first thing you should do is consult with your physician.

With this in mind, can you expect LashRenew’s ingredients to help promote eyelash health and growth?

The Efficacy of LashRenew’s Ingredients

LashRenew is claimed to include the following ingredients: Vitamin E, Equisetum Giganteum (horsetail) extract, Sativa Seed Oil, Oryza Sativa (Rice), Althaea Officinalis Root (marshmallow) extract, Sunflower Seed Oil, and Meadowfoam Seed Oil.

Unfortunately, none of these ingredients have been shown to promote eyelash health or length—unless an individual is nutrient deficient, whether applied topically or taken orally.

Important note: However, if you take a look at LashRenew’s Terms of Service, you’ll find that it “may contain” dozens of additional ingredients. Given this, we have to ask: Why would there be such diversity in the included ingredients? Is it due to poor quality control, or something else? Either way, it’s definitely disconcerting.

Although LashRenew’s ingredients may not perform as well (if at all) as the manufacturer claims, will they cause any harm?

Are There Any Side Effects Related to LashRenew?

There doesn’t appear to be any common side effects related to the topical application of LashRenew’s ingredients, although the company’s Terms of Service expressly notes that the product is “not for long term use.”

Given the relatively benign nature of LashRenew’s ingredients, we’d have to wonder why this is the case. Again, based on the wide variety of other ingredients that could be included in the product, we’d be concerned that there are some safety issues at play.

If this concerns you too, are there other methods of improving the quality of your eyelashes?

Other Options for Model-Ready Eyelashes

Because women place so much importance on lash health and length, there are dozens of options available to you for mimicking the look of your favorite Hollywood star.

This includes makeup application techniques, false eyelashes, using home remedies (such as applying olive or castor oil, aloe vera, etc.), and more. There are even other lash supplements similar to LashRenew, such as Max Lash, City Lash, RejuvaLASH, and more. Granted, these often come with poor customer satisfaction ratings and an equally ineffective ingredients profile, so they may not be your best option.

Certainly, this also includes eyelash extensions, but there are several things you should keep in mind before going this route:

Are Eyelash Extensions for You?

Eyelash extensions involve applying fibers made of silk, mink, or a synthetic material to your existing eyelashes, most often using a special type of glue. Eyelash extensions are generally applied by a professional using different methods based on your needs, including “full strips, clusters, and individual, one-by-one extensions.”

Although eyelash extensions might give you the results you’re after, there are a few considerations to keep in mind, including the fact that the process can take hours, the extensions must be carefully cared for (including blowdrying and cleansing them), and you might look a little awkward once most of the extensions have fallen out and it’s time to refresh. You’ll also have to factor in price, since extensions should only be applied by a certified professional, a service that can easily cost $100 or more (and must be repeated every 2-3 months).

How do eyelash extensions compare to LashRenew’s price? Let’s find out.

LashRenew Pricing & Refund Policy

LashRenew is only available through a 14-day trial, for which you’ll pay $7.95 S&H and will receive a full size supply (10ml) of the serum.

Once your 14 days have passed, you’ll be charged $149.95 (yes, you read that right!) for the full price of the product. You’ll also be enrolled in the company’s autoship program, which means you’ll continue receiving a new bottle of LashRenew once every 30 days, and your credit card will be charged $89.95 plus $5.95 S&H each time.

Important note: according to LashRenew’s Terms of Service, “Our standard ground shipping takes from 4 to 10 business days within the continental United States.” This means that in a worst-case scenario, your trial could expire before you even receive the product.

For more, be sure to read Think That Free Trial Is a Good Idea?

Outside of the trial, no refunds are available for LashRenew. Even if you cancel your trial within the first 14 days, keep in mind that you must return the product to receive credit, and it must be unopened and unused.

In order to cancel your trial or your autoship enrollment, you’ll need to contact LashRenew’s customer service at 844-824-4384.

LashRenew’s Binding Arbitration

Lastly, LashRenew automatically assigns a binding arbitration agreement to all orders placed on their website, which means your legal rights against the company would be severely limited, including becoming part of a class action lawsuit or a trial by jury.

Can LashRenew Give You the Eyelashes of Your Dreams?

Now that we’ve broken everything down, it appears that LashRenew contains ingredients will little-to-no clinical proof showing they can improve eyelash health or length (along with dozens of other ingredients that “may” also be included), while the manufacturer charges an extraordinarily high price.

Considering this, if you’re looking for long, luscious lashes, you might consider talking to a professional in your area about eyelash extensions, which can provide almost immediate results and cost less to boot.

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143 Customer Reviews for LashRenew

Average Customer Rating: 1.1
Rating Snapshot:
5 stars: 1 4 stars: 1 3 stars: 1 2 stars: 2 1 stars: 138
Bottom Line: 3% would recommend it to a friend
Showing 1-11 of 143
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  • 1 out 1 people found this review helpful

    Scam

    Nothing more to say than everyone else hasn't already said. This company is a scam. False advertising, product doesn't work, credit card charged before you can cancel. Terrible customer service trying to get a refund and although I have to pay to return the product not sure if the charge of $149 will ever be credited back to my account.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Scam

    This company sent me a trial and then billed me for $149.00 and sent another. I called to complain. The woman over talked me, ignored my requests to not send any more product. The BETTER Business Bureau is my next call. Also, the browser vial was empty. The last serum worked, but much too expensive. They want to suck you in. Ugh.

    Bottom Line: No, I would not recommend this to a friend

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  • Do NOT buy

    • Oregon,
    • Nov 12, 2016

    This is absolutely, one of the worst places to do business with. First your simple little trial lasts about 7 days before they charge you $149 and have you hooked for their monthly subscription charge of $89. They tell you to give the product 4-6 months after which they've collected close to $700. My wife used it religiously for 45 days and didn't notice any great improvements and then had me cancel. After cancelling and getting my cancellation number with assurances that I wouldn't be charged again, I was charged $89 a week later.

    After taking money from my account, they want me to wait for their product to arrive in the mail and make me ship it back, then wait 5-10 days for a refund from their corporate offices. The customer service rep wouldn't transfer me to a supervisor or manager and made sure to keep it away from the corporate office. If you want to save yourself a hassle and do business with people who care about that business, avoid this place like the plague. There are many more options out there that are customer friendly.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Please don't repeat what I did

    Of course I'm not the first person who sends a message about feeling robbed.

    Of course I'm a romantic about magical products, and I used for a whole month, giving it the chance to work longer than the "free trial" time. Well it's garbage, just oily water.

    I just throw my money toward this garbage but what bothers me even more is that I feel cheated and robbed.

    Of course, the company does not do refunds, because then it would not be a business for them. Therefore the last thing that matters here is the product or the customer.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    Terrible customer service and product does not work at all.

    This company has terrible customer service. When you call to cancel your "free" trial they will do everything to convince you to continue using it and pay $150 for something that doesn't even work. Every time I said I didn't want to keep it the lady would say ok we will give it to you for $90 instead of $150 and continue your subscription any questions.

    I kept having to say no I don't want a subscription for any price I want to send it back. So she would say ok I'll give it to you for $50 and she would keep decreasing the price and I had to keep repeating myself. Not to mention you have to pay shipping to send it back and you have 7 days to get it back to them so I ended up paying over $30 in shipping for my "free" trial.

    I just noticed today they had charged my account $90 so I call to find out why since I had sent it back and they said there was a computer error and they automatically renewed my subscription (even though I had cancelled it) so I will have to wait up to 5 business days to get the package and then take it to the post office and mail it back to them which could take up to 5 business days and then it will take them up to 5 business days to refund the money.

    I should not have to wait 3 weeks to get my money back because of their error in charging me. I was not planning on having an extra hundred dollars taken out of my account so it will probably be overdrawn and they said they will not reimburse me for an overdraw charges this might cause and they can't do anything about it. Hmmm, it's your fault! Such a frustrating company to deal with. Do not get this product.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Aweful company. Pay for extensions at a salon instead.

    Ordered their "free trial", paid $7.95 S&H, product made lashes fall out within two uses. Called to cancel and they asked why I was canceling and when I told them, they then asked if I was leaving the product on overnight or getting any of it into my eyes, to which I replied no. They then offered me a discounted membership for $89.95/month and when I declined, I was told that I MUST be using too much or I am leaving it on overnight (didn't we just go over that? How rude!). I was then informed that I needed to return the product at my expense in order to "fully cancel" my membership.

    I asked to speak with a manager and was told that the manager would tell me the same thing. I asked again and was put on hold. The CS agent returned to the line and told me no manager was available, they were all on other calls. I said I would wait and was told that I could get a call back from a manager within 30 minutes if one became available. I stated that "if" was not acceptable so I would rather continue to hold. The CS agent then restated that I need to send their product back, that I hadn't paid for it (apparently the term "free trial" has been lost somewhere). I replied that I would hold additional discussion for a manager, and was told no, and that the CS agent was disconnecting the call. He then hung on me. No one has called me back, and I received an email from the CS agent with instructions on how to return the product.

    I have filed a complaint with the Better Business Bureau of Arizona as I DID read the fine print in the online ad, and nowhere did it state I would have to return the product at my expense if I wasn't satisfied. In my complaint, I stated that I would return the product at their expense.

    Note that the product came in a padded manila envelope along with an instructional use card, but without any additional packaging, not even tamper-proof plastic on it. I feel that if I return the used (twice) product, what's to keep this awful company from sending it out to someone else? In light of my experience, I question their safety practices. It seems to me that they are only interested in getting authorization to charge a credit card every month; they definitely weren't concerned about customer service OR the fact that their product was causing fall-out of my lashes.

    I only gave 1 star because 0 stars wasn't an option. Buyer beware; in fact, run away from this "deal"!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Scam and fraud!

    • Orlando, FL,
    • Oct 17, 2016

    Stay away from this company. They are fraudsters and thieves! They charge $149.95 for a tube of some kind of oil that does nothing.

    They make it look like it's only $7.95 but then charge your credit card $149.95. I consider that as fraud.

    They make it very difficult to understand what the "fine print" says. That's where they get you.

    Do not buy anything from this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Scam

    • Pensacola, FL,
    • Sep 29, 2016

    This is a scam, do not order! They pray on people who do not read the small print. They say, “Try it before you buy it.” It's very misleading. Also, when you call to cancel they will try everything to not cancel. Horrible company to scam people! The product is no good.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 11 people found this review helpful

    Scam

    • Texas,
    • Sep 25, 2016

    This company is a scam run by 1 or 2 women. They take your credit card info and then start charging you even after you cancel during the trial period. They do NOT answer the call they tell you to make in order to cancel. The option is to leave a message for them to return your call. I left several messages detailing my info and my need to cancel. No return call and they charge me $149.99 without authorization. They are a big fraud. All I have to say is what goes around come around, this money hungry woman running this scam will get her losses after ripping off vulnerable people.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 12 people found this review helpful

    Terible, Unethical Company

    This is a completely unethical company. They never give you corporate contact information and continue to charge you $149 per month even after you return the product. They SUCK! They give you the runaround and continue to repeat the same thing and you never can get the charge removed. They should be put out of business. They need to be sued.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 15 people found this review helpful

    Scam

    Total scam. The charges they put on your card are hard to dispute. Product is crap and they will keep billing you if you don't read the fine print and cancel. Almost $20 for the trial and just got another charge for $150.00 today. They hung up on me after I told them I don't want a $50.00 refund. This company is a complete scam. If you ordered this cancel your card immediately.

    Bottom Line: No, I would not recommend this to a friend

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