About Le Tote
Le Tote allows you to rent unlimited apparel and accessories over the internet for one low, monthly price. All your items are sent directly to your door within 2-3 business days in boxes (or totes), which means that you’ll always have something new to wear.
In addition to their current collection, Le Tote receives thousands of styles and new arrivals every day, which are added bi-weekly. This includes the “hottest looks” from up-and-coming designers and brands, as well as better-known names like BCBG and French Connection.
Have questions about Le Tote? The HighYa team has researched some of the most popular subscriptions services, so we can provide you with answers and let you know how Le Tote stacks up against the competition.
First, how does Le Tote work?
How Le Tote Works
Le Tote is free to browse—but in order to browse, you must first sign up. Luckily, this is simple and only requires that you enter your email address (you can update your account information later if you decide to proceed).
Step 1: Adding Items To Your Closet
First, you’ll start off by completing a short questionnaire: What size was the last top you purchased? What size was your last little black dress? And so forth.
Then, you’ll be shown pictures of dozens of different styles of clothing and accessories. If you like one, click on it, which will add it to your closet; a “collection of items that you would want to receive in your totes.”
Pro tip: If you’re in a rush, you can skip the questionnaire and immediately begin browsing the Le Tote website by section, such as New Arrivals, Collections, Clothing (categories like dresses, tops, skirts, etc.), and Accessories (bracelets, earrings, scarves, and the like).
Find something you like? Click the heart icon in the lower left-hand corner of the page, which will add it to your Closet.
Step 2: Receiving Items In Your Closet
Then, when you have enough items in your closet, one of Le Tote’s stylists will hand pick a total of 5 (three garments and two accessories) and send them to your door. Try these items for as long as you’d like, whether it’s a week or a month.
If you like some of the pieces you received, you can keep it and send the rest back using the included prepaid envelope. Le Tote claims this can save you 30%-50% off retail (we’ll talk more about pricing in a moment).
Step 3: Receiving More Totes
As soon as Le Tote receives your return shipment, they’ll charge the card on file for any items you decided to keep.
Any items you didn’t keep will be dry cleaned, machine-washed, and/or disinfected and reviewed by Le Tote’s Quality Control Department.
They’ll also immediately send you a new tote with 5 more items, and the process begins anew. There is no limit to the number of totes you can receive each month.
Want to customize what you receive in each tote? You can log in to Your Style Profile and “opt out of receiving certain prints, colors, or items (i.e. earrings).” Also, be sure to rate all the items in your closet, which can further help you receive products suited to your preferences.
How much will all this style and fashion cost you?
How Much Does a Le Tote Membership Cost?
A monthly Le Tote membership will cost you $49, which is billed on a recurring basis. You can also add insurance for an extra $5 (covers all damage) per month.
Each tote will contain items worth $250+, and you’ll receive your first one within 1-2 business days of signing up.
As we mentioned above, all Le Tote’s totes include free USPS Priority shipping each way, so it won’t cost you anything to send your items back. And after the company receives your tote, another will immediately be sent your way.
Le Tote provides a 100% satisfaction guarantee on all the items they sell through a 14-day refund policy. There aren’t any contracts or commitments of any kind and your shipments can be paused at any time, although the only way to cancel or request a refund is by calling customer service at 844-899-TOTE (8683).
Since price is such a big factor, how does Le Tote compare to the competition?
Other Women’s Clothing Subscription Services
If you’re a woman, whether you’re interested in clothes, accessories, shoes, beauty products (or all of the above), there’s almost certainly a subscription service to meet your needs. Specifically for clothes, this includes the likes of Wantable, Gwynnie Bee, Stitch Fix, The Ms Collection, and more.
How different are many of these services from Le Tote? Outside of pricing and the clothes they offer, not a whole lot. Most gather your personal preferences through a short questionnaire and “liking” items in your account, give you the ability to try before you buy, and offer steep discounts off retail prices.
Why do we mention this? Because the clothes we purchase are based almost wholly on personal preference, so what works for you may not work for someone else. This is why it’s so important that you research all your options, and HighYa is a great place to do just this!
Although Le Tote’s monthly price might be higher than much of the competition, you can receive as many totes as you like per month. Want something new every few days? Le Tote can accommodate, which could provide a much higher level of value.
Speaking of personal preference, what are Le Tote’s customers saying?
What Women Are Saying about Le Tote
Le Tote has been in business since 2012, so there were a lot of online customer reviews about the company. Unfortunately, the majority of these were sponsored by Le Tote, where the author received a free tote in exchange for a review. Essentially all of these were positive.
In fact, when searching online for “Le Tote reviews,” there were only two unsponsored results within the first three pages of Google, both of which were negative:
One reviewer named Seriously Sarah gave her overall experience with Le Tote a D-. While some of this had to do with personal preference (as we discussed above), she was:
- Sent items that weren’t in her Closet or that didn’t match her preferences,
- Felt the company’s items weren’t very good quality, and
- Referenced repeated delays receiving totes (some of which was caused by the USPS, although the author mentioned that items she requested were frequently out of stock, causing further delays).
Sarah did note that Le Tote’s customer service department was responsive to her requests, although ultimately, their business model interfered with a positive solution.
YouTube reviewer Jenny Orellana also had a negative experience with Le Tote and claimed that:
- Her clothes looked very worn (one item’s tag had even been re-sewn on the garment several times),
- One garment was stained and another “smelled like sweat,” and
- A necklace appeared to have been improperly repaired by a previous customer, so it didn’t lay flat. This appeared to have been missed by Le Tote’s Quality Control department.
Jenny said that she did like one included bracelet, but felt it wasn’t enough to keep her as a Le Tote customer.
Le Tote only had 2 closed complaints with the Better Business Bureau at the time of our research, which earned the company a B+ rating (as of 9/3/15).
Given all of this, is Le Tote worth giving a try?
Should You Become a Le Tote Member?
Le Tote is often called the “Netflix of clothing,” but does this mean you should sign up?
When it comes down to it, Le Tote’s two primary claims to fame are 1) the clothes they offer and 2) their subscription price.
As we learned in Sarah’s review above, some of the clothes might be to your taste while others won’t, and is largely dependent on personal preference—just like with any other subscription service.
Compared to other companies though, Le Tote’s unlimited boxes for $49 per month ($54 if you include insurance) certainly separates it from the competition. As such, if you’re a fashion junkie and could imagine placing more than a couple orders per month, this could provide you with even greater value.
Regardless of all this, perhaps the biggest consideration for Le Tote is that even if you like many of their items, and even if you appreciate saving 30% to 50% off retail, it’s still used clothing that you might find for much less elsewhere.
Decent, impossible to cancel
I used Le Tote for a few months and throughout my pregnancy. After I had the baby, we could no longer afford the subscription. The Le Tote website stated that to cancel, you could call or email. I chose to email. Before I did, I put my account on hold.
I got a standard retention response ("Did you know you can go on extended hold?"). I responded that I did not want this, and to cancel my subscription.
Within a couple of hours, I received an email confirming that my account had been reactivated and that I had 48 hours to style my tote. This was the opposite of what I requested. Had I not caught it, I'd be on the hook for another $64.
Bottom Line: No, I would not recommend this to a friend