About LegalShield

Based out of Ada, OK, LegalShield claims to have been providing “affordable attorney access and legal services” to consumers across 49 U.S. states and four Canadian provinces for more than 40 years. All LegalShield services are provided on a prepaid basis, and are available for both individuals and small businesses.

LegalShield holds an A+ rating with the Better Business Bureau, despite having 142 closed complaints within the last three years—most of which centered around problems with the product/service. From a customer satisfaction standpoint, online customer reviews appear to be primarily negative, with the most common complaints citing poor customer service, complicated contact procedures, patronizing/unknowledgeable lawyers, and high hidden fees.

How LegalShield Works

According to this study on the LegalShield website, more than 57 million Americans have some kind of ongoing legal issue. And, according to this study, nearly 60% of businesses have faced “significant legal events” in the past two years. As a result, the primary goal of LegalShield is to help individuals and small businesses obtain prepaid legal services from a network of provider attorneys, all for one low, flat rate. Their plans include:

Personal Plans:

  • Consultation – Letters and phone calls, document review, and trial defense.
  • Document Preparation – Powers of Attorney, wills, loan documents, etc.
  • Auto – Traffic violations and accidents.
  • Family Matters – Name change assistance, divorce & adoption representation, and more.
  • IRS – Audit services.

Identity Theft Plans:

  • ID Plan – Covers both you and your spouse for single credit monitoring and restoration services, in addition to unlimited consultations.
  • ID Premium – Includes everything in the ID Plan, with the addition of triple credit monitoring, web watch, SS number skip trace, and more.

Small Business Plans:

  • Includes legal consultation regarding debt collection, contract review, trial defense services, landlord/tenant disputes, and much more.

Regardless of which plan you choose, or whether you’re an individual or a business, LegalShield is supported by a team of hand-picked “Providers,” which are legal firms hired by the company, who are paid in advance for their services, and are supposedly fully committed to solving your problems.

Based on information found on the company’s website, using LegalShield’s services entails a six-step process:

  1. Sign up for a LegalShield account.
  2. Review your membership packet, which will give you your legal provider’s information.
  3. Register yourself on the Member’s website.
  4. When an issue or questions arises, contact your provider law firm.
  5. Explain your legal problem to the provider law firm, who will then assign a lawyer best suited to address your needs.
  6. Finally, you’ll receive a call from your lawyer within eight hours of your request.

Based on many of the complaints we read, it appears the majority of users found this process to be needlessly complex. For instance, if you happened to miss your lawyer’s call within the 8-hour window, you’ll have to re-contact the law firm, and wait another 8 hours to have your call returned.

LegalShield Pricing & Refund Policy

LegalShield’s pre-paid plans are as follows:

  • Personal Plans: $19.95 per month
  • Identity Theft Plans:
    • ID Plan – $14.95 per month
    • ID Premium – $29.95 per month
  • Small Business Plans: These plans are completely customized based on your business’s needs. As a result, pricing can vary.

For each plan, there are several different add-ons in a range of prices, so for full details, click here. Each month you’ll be automatically charged according to your plan, which can be automatically deducted from your credit card or bank account. Regardless of which membership option or add-ons you choose though, keeping mind that you’ll be assessed a $10 “enrollment fee” your first month.

Bottom Line: Is LegalShield a Scam?

So, with all this in mind, is LegalShield a scam? While the company appears to offer a legitimate range of products, there are a few things you should keep in mind prior to joining.

First—as with most things in life—you get what you pay for, and LegalShield is no different. Think of it this way: If you were required to hire a lawyer for a minor upcoming court case, it’s completely feasible to expect to pay anywhere from $5K to $10K, depending on a wide range of factors. With this is mind, the quality of legal services you could reasonably expect to receive for just $20 per month is fairly low. And, many of the online customer complaints we read referenced this specific fact more than anything else. So, if you’re expecting to receive personalized, responsive service from knowledgeable, highly rated firms for this amount, you may want to reconsider

Next, it appears that LegalShield has a relatively poor reputation for customer service. Most often, we read of difficulties encountered when trying to cancel plans, and service personnel who are more concerned about creating cumbersome processes than they are about solving problems.

Finally, when you consider that anything more than simple form-letter writing, a cursory review of your situation, or superficial advice (which may or may not be correct) will cost you much more than your standard monthly fee, using a LegalShield lawyer may be more expensive than hiring a lawyer direct. In fact, in one complaint we read, someone who claimed to have an immense amount of legal experience stated that you’ll be paying about 30% more overall.

With all this in mind, unless you’re looking for help with the most basic of legal services (which are often simple enough to handle yourself), you may want to think twice about joining LegalShield.

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22 Customer Reviews for LegalShield

Average Customer Rating: 2.6
Rating Snapshot:
5 star: 8 4 star: 1 3 star: 0 2 star: 0 1 star:  13
Bottom Line: 41% would recommend it to a friend
Showing 1-11 of 22
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  • 2 out 2 people found this review helpful

    Awful company

    At first, they seemed nice and helpful. Then I was told to call the local law firm for assistance. At first, they seemed nice and helpful. Unfortunately, I was told by the attorney that she would call me back and then day after day went by with no response. I spent hours on hold with LegalShield after the assigned attorney did nothing. They lied and lied and lied. Thanks, Victoria, for your lies.

    Bottom Line: No, I would not recommend this to a friend

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  • Horrible

    My mother joined this program on my behalf when I was extremely sick in the hospital last year, and I have paid religiously for the last year.

    About two months ago I attempted to use the service for the first time. Nothing whatsoever is easy with this organization, and quite frankly, nothing on my behalf has been accomplished and as of today. I have canceled my membership, which again, wasn't easy. A simple civil matter was my request, and after three different "referrals," I finally gave up on the service.

    If you sincerely have legal concerns and/or needs, don't waste your time with these people. A will and or POA can be purchased at Office Max and notarized anywhere and is a heck of a lot cheaper than their (lack of) services. If I had to put a label on them, it would be SCAM. Circles of unanswered phone calls followed by countless un-returned messages and still nothing to show for my, well, quite frankly I have no idea how much it cost me monthly but whatever it is, it's too much.

    Finally, when I tried to cancel, a halfhearted attempt to retain my business was made by telling me I had over 120 hours of free legal "help" and should I cancel I would be forfeiting them. My response was that I don't believe them. I don't believe that I have anything as a result of my year's worth of payments and furthermore, if their "help" as of yet was any indication as to their "help" in the future, that I was going to have to pass on that amazing opportunity.

    Don't waste your time or your hard earned money on these people and their empty promises. SCAM, nothing less.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Refinance my house

    • Portland, OR,
    • Aug 22, 2017
    • Verified Reviewer

    I was getting a great deal on a mortgage refi in terms of percentage, and then the company took six months to turn around and tell me they were going to raise my rates. I called my LegalShield firm and spoke to an attorney for about 40 minutes, who then reviewed my good faith mortgage docs AND wrote a three-page letter on my behalf. The mortgage company called me back and got me back to the original terms, and it was all done in about six weeks. I figure it saved me about $30,000 over the life of the loan. Also, an attorney out of the phone book would have cost $100s or $1000s for that help.

    Thank goodness for LegalShield! I think it saves us more than it cost every year.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Low level service

    • Los Angeles, CA,
    • Aug 18, 2017
    • Verified Reviewer

    Had this a few years. It's very limited, and much depends on sheer luck as far as getting a decent attorney. Overall, I can get just as much advice or feedback from calling any attorney out there.

    As to attorneys, about two were fine. One was a young guy who just sneered at me and let me know he had a two-minute limit to even talk on the phone to such a denizen as myself. Another lawyer could barely speak English. One couldn't keep track of info I'd sent him and sent a letter for me to the wrong address. In addition, the special online portal where I was supposed to access documents, never worked and I never got a copy. Took months to learn about the error.

    Don't know if they still use the online portal. It was so private and secure, even the client couldn't access it. Half the time, it was "down." No help on this, no accountability.

    The services are limited, perhaps a letter at best. If what's needed is beyond the scope of your membership, they give you a referral to lawyers who give a discount. Of course, you can get the same from the county Bar Association. One referral I was given was to someone three hours away. The next was to an attorney who never answered because he was in Europe. When I did connect to him, he wasn't interested in my case. Huge waste of time. One could search for an attorney without LegalShield.

    I also noticed say that some attorneys had views that differed quite a bit from non-LegalShield attorneys. In any case, at best you could squeeze a letter out of them, but mostly just got to talk to someone for ten minutes. Not that productive.

    I ditched the service after running into idiotic phone reps got overly nosey and ornery. Lots of advertising for LegalShield, stressing the great savings, but it's not great savings if you don't get much out of it.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 8 people found this review helpful

    Buyer beware

    • New York,
    • Jul 26, 2017
    • Verified Reviewer

    I joined yesterday. I called to cancel today. I was told to write to support@legalshield.com This email address doesn't actually exist. I followed the directions for canceling, and it's bull. I am now going to contact the Better Business Bureau. This should be shut down for poor practices.

    P.S. I would have given it zero stars if I could have. Suck it up and hire a real attorney.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Sep 14, 2017

      David Roth

      What's your complaint? You joined "yesterday" then immediately decided to cancel. Then you found it difficult to cancel online. So based on that, you chose to write a scathing "review," baselessly trashing someone else's business. It just makes no sense.

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  • 11 out 13 people found this review helpful

    Child custody issue

    • Wyoming,
    • Jul 11, 2017
    • Verified Reviewer

    I have only been with LegalShield for five days now. I am financially broke currently for an attorney. I called LegalShield today and was informed an attorney will contact me in a few hours. By golly, they followed through! The attorney was willing to write a note to the courts NOW, and I had to ask him to put the brakes on until further notice.

    Just "knowing" for a measly $20.00 a month to have someone there to have your back at all times, why, it's a cheap price to pay. I'm keeping LegalShield for years to come.

    I highly recommend if you are a current customer of LegalShield, keep them. Read the reviews, and extract the bad ones, from how you feel. All it takes is one bad incident to pay for this service!

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 10 people found this review helpful

    Avoid at all costs

    • Washington,
    • Jun 21, 2017
    • Verified Reviewer

    This is a horrible company to work with, period. They will charge you long before you're supposed to be charged. They give you a hard time to issue a refund and tell you one to two months for your refund. Avoid this company at all costs.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 11 people found this review helpful

    You get what you pay for.

    They promptly take money monthly on the dot, auto charge with big talk of justice served at an affordable rate to all. When it comes to service and legal advice, it's B.S. shoving out at best!

    I've been paying membership for 14 months, and there were three major issues I needed help with and so far got discouragement to cut losses and move on. This is the real justice being served! The last issue I called in for, I needed a letter to the department of education asking for a refund of overpayments in the amount of $27,000.00. The lawyer says that he can write the letter but the firm has no better contact, or to make things happen any faster.

    So, on May 30th, he has all the information, invoices, receipts, and all numbers are added and calculated; just needs a letter to be sent out. Today, June 10th, I have nothing. I asked for a different lawyer since he is too busy and couldn't get it done, and had to call twice on two different days (I cannot call the same day, have to wait for a call back in 8 hours). No callback, then one is "ALLOWED" to call in again! Clients are stupid and have to put up with the condescending, passive aggressive attitude from everyone starting from the receptionist answering the phone.

    "You get what you paid for" isn't a cliche, it's LeagalShield. No premium fees equal below third world service, and that is the bottom line.

    F.Y.I. LegalShield is raking in $10M+ monthly from memberships, so it's not like they're starving on a public servant salary.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 11 people found this review helpful

    Wrongful termination of employment

    Melvin Hall with Riggs/Abney out of Oklahoma City was assigned to my case. He did a great job, and we won the case. He was very thorough and never made me feel as though I were not important. We were able to talk about the case in detail, and it put me at ease when it came my time to testify. He did a wonderful job, and I would highly recommend him. My husband really liked him also, and he made us both feel relaxed and just basically took over my problem and handled it like a pro.

    Bottom Line: Yes, I would recommend this to a friend

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  • 20 out 26 people found this review helpful

    Waste of money

    • Boulder, Colorado ,
    • Mar 13, 2017
    • Verified Reviewer

    I purchase the identity theft protection over nine months ago.

    During that period of time, I applied for and received two credit cards. In neither case did I receive any kind of notification that someone had been applying for credit at all.

    Years ago (when I was with a competitor of LegalShield), while at a store applying for 12 months free financing, within minutes I received a text message asking if this was me applying for credit or if it was a scam.

    LegalShield did not do what was promised. As for a refund, they denied it. If you're looking for a great company for ID protection, this is not the company.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Jun 3, 2017

      Vaughn Thomas

      Sounds like you didn't activate your monitoring services correctly. I've had the IDShield service for years, and it works just fine for me. Also, after comparing it to LifeLock and eight other company's, LegalShield's IDShield coverage offers more coverage for less money than any other service provider.

      Just an FYI, the pricing for the IDShield coverage on this review is wrong. It's $9.95 for individual, and $19.95 for family covering up to eight children under 18 years of age.

      As for the rest of the customer reviews I've read in here, sounds like many have some personal issues with the following direction. Some who are upset things didn't go their way because the law is the law. Many who clearly didn't understand the process and what was covered for the $17, $17.95, $19.95, or $26 legal plan. Keep in mind, if you get the services through your employer your paying less.

      Let's be clear, approximately $20 per month the attorney will not cover every legal situation but it will cover most of the everyday legal situations we face.

      As for the associate who commented about not having success with the opportunity, that sounds like a personal problem or the "you" factor. You can't blame lack of success in business in the premise "nobody helped me." It sounds like you weren't reaching out to the right places for it, or refused to accept the help which I'm sure was offered.

      Also, this review is biased when it says you get whay you pay for. Insinuating that a person should expect subpar legal service from paying a small monthly fee, and I quote "So, if you’re expecting to receive personalized, responsive service from knowledgeable, highly rated firms for this amount, you may want to reconsider." Whoever wrote this crap sounds like a salty attorney simply trying to get people to go the traditional attorney client route...

      LegalShield offers top rated legal services, provided by AV Preeminet Rated law firms. If you have issues, you simply contact member services and they will help you resolve any sssue for you promptly. The law firms are on a month to month review and they are paid over $400,000.00 per month to be on retainer for LegalShield clients. No law firm would risk losing a LegalShield contract that pays that much over providing poor legal services and advice. LegalShield law firms are top rated, responsive, knowlegdable and treat every client as if their most important client they have.

      Then only clients I've ever met or heard of who were unhappy with LegalShield were ones who will never be satisfied unless the sea itself parts for them. Or the ones who have serious personality issues and can't communicate in a professional civil manner.

      The fact that I read people saying that customer service gave them the runaround, or had them transferred to an automated answering service which was never connected to a live person is laughable and simply impossible.

      If you tried to cancel your coverage and any had issues, again that's most likely because you never paid attention the process for cancellation. What is so hard about writing a letter stating you intend to cancel, signing the letter, then faxing it, or emailing it to member services. That's it. Not rocket science.

      These negative reviews are BS to the fullest. Clearly most of the negative reviews on here are from disgruntled people who try to give LegalShield a bad name which in my opinion is impossible. The service says what it does and does what it says. The customer service is beyond reproach.

      Also, let's use some common sense here, if LegalShield was as horrible as the negative reviews state, how have they been in business for 45 plus years? Duh.

      Believe what you want, but do better research, than your reading "Is it a scam vs. report," for those who can't even get the pricing right.

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  • 19 out 22 people found this review helpful

    Have to call six times in three months to cancel

    • Arizona,
    • Feb 24, 2017
    • Verified Reviewer

    This company is why people hate multi-level marketing companies.

    Their company is run by lawyers who want your money in small monthly increments. Once you realize you don't want it, they keep charging you, and you have to keep calling over and over again, and maybe you might get your money back. They keep saying that they canceled it and will issue a refund, but weeks go by, and they charge you again, and you have to keep calling, and once again they say that they will issue a refund and cancel it.

    Then you have to wait two weeks and hope you remember to follow up on it. I suppose they are legally allowed to operate like this because it was written by lawyers for them to make money.

    Bottom Line: No, I would not recommend this to a friend

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