About Luminess Air

If you’ve ever dreamed of having magazine-ready, pearlescent skin at the touch of a button, Luminess Air’s at-home makeup application airbrushing kit might pique your interest. The system promises simple setup, easy maintenance and smooth, stunning results for a one-time cost that’s on par with a spa-day package, but with a better-lasting glow.

What’s Airbrushing?

The airbrushing method of applying foundation has been popular for professional artists working in film, theater, and even special events for several decades, and is most-loved for delivering superior, blendable coverage, despite using a minimal amount of product.

It works on the same principle as spray-paint (which is actually how the method was invented! You know, long ago before they cared about stuff like dying from toxins.)

If you haven’t ever seen airbrushing in action, the best way to imagine how it works is to compare painting a wall with a brush or sponge roller, which yields thick coats of paint and uneven application, to the fine mist and even coverage you get from spray-on methods.

Each airbrushing system uses a small, pen-size tool that holds foundation in a small reservoir and gently sprays it on the skin in a spray-dot pattern, which eliminates any visible brush strokes and results in a totally natural look (providing your foundation color is a good match.)

Luminess Air Everyday System – What to Expect

This is the Luminess Air “basic kit” (not their pro version). It promises a quick and simple learning curve, and to provide buyers with everything they need to get started applying airbrushed makeup, including:

  • Compressor, stylus & nozzle
  • Two .55 oz foundations
  • Blush
  • Bronzer
  • Glow
  • Primer / Moisturizer

To order a kit, you first have to select your skin shade from five groups. The kit will then come with two different foundation shades that you can mix to achieve a natural look. Luminess offers a color match service to those who have a difficult time choosing; simply upload a recent picture and submit it through their site in order to receive suggestions for your best fit.

The Luminess site also offers a bounty of “How To” videos that walk users through everything from their first time using the device, to basic application tips and advice from professionals, as well as suggestions for mature skin.

The foundation used with Luminess Air is promoted as oil-free and great for sensitive skin. Luminess claims applying makeup with their device has the following benefits as well:

  • A delicate and flawless finish that feels like you’re not wearing makeup, with minimized wrinkles and fine lines
  • Hygienic, since your hands or brushes never touch your face
  • Light to maximum coverage that delivers the appearance of younger skin, with reduced look of blemishes, age spots, redness, large pores, and acne
  • Great for use on the face and body

Setting up the device is as simple as plugging it in, depositing foundation in the stylus’s reservoir, and pulling back a lever to begin application.

Cleaning is required after every use to avoid gunking up the system, and is accomplished by placing a few drops of water into the reservoir, and then spraying the device onto a cloth until all remaining product has been pushed through the nozzle and the spray runs clear.

Caution: Luminess Air Will Cost You

The Luminess Air Everyday system costs $199, and is available in the website’s Online Shop section. Additionally, foundation refills cost between $18 and $40, depending on the line you choose.

However, Luminess Air offers multiple models and packaged kits, and many buyers report feeling tricked or confused by the pricing scheme offered on the Luminess home page.

It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95, however in very fine print this also appears:

“Then after 30 days when you love Luminess, it’s yours for only 5 easy monthly payments of fifty-nine dollars and ninety-nine cents when you order today!”

That is a whopping $299! And it’s unclear whether or not the initial $19.95 fee to “try” their system is deducted from your total cost.

The Luminess Air return policy promises that dissatisfied buyers can return it for a full refund within 30 days of delivery, minus shipping and handling, as well as an “initial trial cost” that isn’t fully explained in their terms.

To return a Luminess Air, the device must be thoroughly cleaned and not show any wear and tear. Returns must also be authorized by customer service before they may be sent in.

A one-year manufacturer's warranty does cover buyers if their Luminess Air breaks, but is considered void if any non-Luminess brand makeup is used.

What Are Reviewers Saying about the Luminess Air?

Luminess Air has over 300 registered complaints on the site PissedConsumer.com alone, many of which reference:

  • Difficulty returning the product and being charged the full amount
  • Negative customer service experiences
  • Not allowed to return a device that had been used
  • Unclear pricing
  • Unreasonably long shipping times (up to 4 weeks)

Unhappy buyers have also turned to Yelp, giving Luminess Air an overall rating of 1.2 out of 5 stars. Complaints include more mentions of poor customer service and potentially shady pricing:

“It's been more than 4 weeks since I've placed my order with the promise of receiving it before the holidays. Now 2 days before Christmas, several hours on hold, several threatening emails, and a dispute with my bank later, my order has finally shipped. It is expected to come January 2nd. More than 6 weeks after my original order.” Source

“The advertisement makes it seem like you can get the machine and makeup kit for $20.00. That may be unrealistically cheap, but they seem to promise that. Once you are on the phone they try to tell you it's $300.00. But they just don't tell you that, they try to go through this hokey spiel about easy payments and how they can make lower payments for you.” Source

That’s Not To Say There Aren’t Positive Luminess Air Reviews

If you’re searching for folks who have nice things to say about the Luminess Air, you don’t have to look too far – YouTube is full of tutorials where bloggers and home-beauty-buffs show their prowess with the device, although some of these are paid endorsements.

Pros and Cons of the Luminess Airbrush Makeup System

The brand lives up to its promise of providing easy-to-use, professional quality makeup and tools in its airbrush makeup system. You can choose from a wide range of makeup colors available, so it’s stress-free to find the right color range for you.

Perhaps the only concern that buyers have expressed about this product is the customer support and confusing pricing plans – both of which need some improvement. But if you’re patient enough to wait for shipping and understand what the final cost is, you might be very happy with this product.

The Verdict

Overall, the Luminess Air airbrush makeup system is priced similarly to others on the market. With their complete range of makeup, you can create a natural look that appears flawless with minimal practice.

But airbrushing kits aren’t cheap! Since there are quite a few options on the market, potential buyers interested in learning more might do best comparing a few models and brands before purchasing one.

When doing this, be sure to compare all the parts included in your kit. Also, consider the products you’ll have to use, and whether or not they meet your skin’s needs.

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35 Customer Reviews for Luminess Air

Average Customer Rating: 2.0
Rating Snapshot:
5 star: 7 4 star: 2 3 star: 0 2 star: 2 1 star:  24
Bottom Line: 26% would recommend it to a friend
Showing 1-11 of 35
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  • 2 out 3 people found this review helpful

    Crap

    • Charleston, SC,
    • Sep 21, 2017
    • Verified Reviewer

    I was completely misled when I purchased this junk. It is the worst makeup I have ever put on my face. Plus it is very user unfriendly.

    But I guess I didn't truly understand the cost involved. I thought it was a one-time purchase, but I kept getting charged for this crappy makeup every month. Buyer beware. Read between the lines.

    It would be one thing if this makeup lived up to what it advertised, but it is awful.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    Couldn't live without it

    • Randleman, NC,
    • Sep 16, 2017
    • Verified Reviewer

    I'm 47 years old and never had a blemish on my face my entire life until I hit 42. I've owned a system now for 4 years. Everything but their makeup sends my face into a teenage breakout now except Luminess Air. My system has never had a problem.

    The makeup is sheer heaven. You can sweat, but it doesn't come off and lasts all day until you cleanse your face. It has definitely helped all of my skin issues. It is much easier to apply than any makeup I've ever used. I wear it everyday and one Luminess foundation lasts triple the usage of other liquid foundations. I was on the auto shipments until my husband lost his job.

    If you've not tried it, you're truly missing out on a wonderful makeup. From day one I fell in love with it. Also, a must try is the airbrush glow, it puts a radiance on my face I've not had since I was in my 20s. Love this company.

    Bottom Line: Yes, I would recommend this to a friend

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  • 38 out 38 people found this review helpful

    Very expensive - read the fine print!

    • Milford, MA,
    • Aug 18, 2017
    • Verified Reviewer

    I've learned the hard way how to be a victim of consumer marketing and to make sure I read the fine print. I am being charged $70.00 per month for six months just for having the unit, then add $38.00 for a delivery of makeup that I also just discovered you will get charged twice for when you get one delivery. Rip-off!

    Now they are offering a four-month installment of $49.00 times four months, I've learned my lesson, and this can also be marked down as one of the first times I've written a negative review on something. The concept is good, yet there should be no need to charge so much and not make it a little clearer what you will ultimately end up paying. Thank you.

    Bottom Line: No, I would not recommend this to a friend

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    • Aug 19, 2017

      Karen P. Eger

      Wooow that totally makes sense. I searched "how much does a Luminess Air Kit cost" and it said $200.

      So I asked myself, then "why am I being charged three times a month?" The terms and conditions said I was only going to be charged $59.99, plus shipping and handling once a month for four months. Plus, they ship me makeup that I never asked for and they charged me twice for one delivery. I was so shocked. They lied to me and I read the terms and conditions.

      I am calling them tomorrow and canceling it. I never wear makeup anyway. I just wanted Luminess Air because for the rare times that I do ware makeup because I want it to look flawless.

      Dang, Mac doesn't even play you this hard. It's only $200 for the kit but I've paid them around $240 and I don't even know for what. Now, that's messed up!

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  • 42 out 42 people found this review helpful

    Luminous Air is a flaky organization

    • Glendora, CA,
    • Aug 11, 2017
    • Verified Reviewer

    I ordered the product. It took 7 weeks, was sent back because FedEx could not find my house. Then I called to return and they said they would put my account on hold until May but two weeks later I received more product and another bill.

    So I called to cancel and was given a return authorization code (they would not email me anything). Also, they never disclosed that the air brush tool is actually $500. I followed the representative's instruction and placed the return code on the box and shipped it at FedEx trusting that I would receive the refund.

    Instead, a different rep tells me that they never received my product. Go figure this is the ONE time I did not get a receipt from the FedEx person. So I am screwed. My package is sitting in their warehouse in a pile with 1000 others because I did not get a receipt and they can say that they never got it.

    PS: The product does not work! It made creases show up worse than any other product I've purchased. I've gone back to using Clinique.

    Bottom Line: No, I would not recommend this to a friend

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  • 33 out 34 people found this review helpful

    Hate customer service, very rude

    I have not used it, but when I tried to cancel the order, they refused to refund my credit card. Horrible products. Customer service was very rude. I had to call over and over again. Not anything good to say about them.

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 35 people found this review helpful

    Love it

    I've had my Luminess kit for years and absolutely love it. Initially, yes, you pay for the kit, but you get your money back many times over in saving on foundation and other makeup. I used to use everything when I used regular makeup (foundation, blush, powder) but the airbrush foundation is so light, lasts a long time, and erases bags, freckles (whatever I want it to), so I just use the foundation now.

    At first, before I learned not to airbrush too close to my face I hated it the first couple times, but after learning, I love it. I would never pile on all the makeup I used before. I only use touch ups around the eyes now, and it looks 100% natural. And I'm 47 and looking much younger.

    Yes, you wait weeks for orders, but it clearly states that and if you preplan you don't have to wait. Also, customer service has been very helpful every time I call. I will never go back to other makeup!

    Bottom Line: Yes, I would recommend this to a friend

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  • 54 out 56 people found this review helpful

    Not good

    I ordered the product because I thought it was $19.99. I did not read the fine print! Instead of returning it in 30 days, I was contractually obliged to make five $65 payments which amounted to over $355! I honestly didn't like the product; it's too heavy, and the machine works like a water pick. BEWARE!

    Bottom Line: No, I would not recommend this to a friend

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  • 40 out 41 people found this review helpful

    Scammer alert!

    My mother ordered this for me as a gift, and all this time she thought she had paid $29.99 for it. She noticed about six months later that these scammers had been billing her $68.99 every single month! To top it off, I never received anything! Now the "company" is giving her a hard time trying to get her money back. Ugh, unbelievable!

    Would I recommend this? The answer is HECK NO! Scammer alert! THIEVES.

    Bottom Line: No, I would not recommend this to a friend

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  • 55 out 57 people found this review helpful

    Promise of erasing wrinkles!

    The sales person said the Luminess Air system would make my wrinkles disappear. Ha! The system highlighted my wrinkles by 100%!

    Bottom Line: No, I would not recommend this to a friend

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  • 71 out 72 people found this review helpful

    Very disappointed!

    After seeing the commercial, I needed this product! So I ordered.

    PLEASE, I BEG you to read the return policy! You will NOT order after seeing all the crap you have to go through to get your money back!

    But here's the thing that angers me about this company. I followed ALL the rules for the return. I never used anything, so I taped it up, got my RA#, and returned it within the time said. I NEVER got a refund! After calling and complaining numerous times and being told "it was in progress," well, I just gave up. I guess that's how they make their money! Do NOT buy this!

    Bottom Line: No, I would not recommend this to a friend

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  • 65 out 66 people found this review helpful

    Clearly designed to dupe you.

    • Denver, CO,
    • Jun 8, 2017
    • Verified Reviewer

    I actually like the product and until today, about 40 days in, I would have told you so. Bait and switch. A few dollars in and I just found out that I'm on the hook for five payments of $71. Plus, it looks like by reading the reviews, I might have a hard time getting them to stop sending me the regular $35 worth of makeup. She mentioned no restocking fee on the phone for my first return. We'll see.

    I NEVER would have ordered the thing if I knew it was gong to cost $350. I even upgraded to the three speed as "heck, it's only $10 more." BS.

    I was actually on the phone with the lady when the five payments thing surfaced for me. She knew her legal mumbo jumbo and told me exactly where the fine print can be found and that "many people overlook it."

    Clearly, it is designed to dupe you.

    Bottom Line: No, I would not recommend this to a friend

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