Owned by MediaNaviCo, LLC—a partnership between DreamWorks Studios and Technicolor—M-GO is a “pay-as-you-go digital entertainment service” that allows you to “instantly watch the newest movies and TV shows” from a wide range of devices.
While neither M-GO nor MediaNaviCo, LLC are listed with the Better Business Bureau, online consensus regarding the service seems to be negative. On one hand, many consumers appeared to be pleased with the overall selection of content, although this seemed to be outweighed by constant complaints of clunky technology (e.g. playback errors, extensive buffering, inability to verify credit card information, promo codes that didn’t work, etc.), as well as poor customer service.
How M-GO Works
M-GO was formed in 2012 by a partnership between DreamWorks Studios and Technicolor with the goal of making “entertainment easier to find, watch and enjoy.” Whether you’re looking for new hits or holder classics, M-GO claims to offer thousands of titles that can be viewed on “your favorite devices,” including Smart TVs, Roku, Google TV, PCs, and more.
Similar to Netflix, Hulu Plus, and Redbox Instant, M-GO gives you access to a wide variety of TV shows and movies. However, unlike these sites, M-GO provides content on a pay as you go basis; in other words, if you’re looking to “cut the cord,” you won’t be required to pay for yet another monthly subscription.
Creating an account is as easy as entering your email address and choosing a password. Keep in mind that you won’t need to enter your credit card information in order to browse or watch trailers, but you will in order to purchase any content (more about this in the next section). Once you’ve signed up, you can personalize your account using “Cards,” which are basically just M-GO’s version of movie lists. These can be edited and customized as needed.
During our research, we learned that some content on M-GO is only available through UltraViolet, so you may need to fill out separate registration information for this service. Also, you may be required to download and install Google’s Widevine, which helps to prevent privacy.
At the time of our research, some of M-GO’s HD content was not available for playback on all devices, and users could only download videos to Windows 7-based devices. If you’re having trouble using M-GO on one or more of your devices, their Getting Started and FAQ sections are generally a good place to start.
M-GO Pricing & Refund Policy
With M-GO, there are no subscription fees, and you simply pay as you go.
Of the titles we viewed, movies were priced between $12.99 and $22.99 to purchase, and $3.99 to $7.99 for a 24-hour rental. On the other hand, TV shows ranged between $1.99 for single-episode SD purchases, and $2.99 for HD; and between $18.99 and $28.99 to purchase full seasons.
If you’re looking to try out M-GO before committing to a purchase, the company is currently offering new users two free movie rentals, though they must be redeemed within 30 days. No refund information was available on the M-GO website, though customer service is available 24/7 at (855)-646-2580, email@example.com, and even live chat.
- Wide variety of movies and TV shows, many of which are not available through other online entertainment sites.
- No monthly subscriptions – pay as you go.
- Available on numerous devices.
- 24/7 customer support.
- Have to also sign up for UltraViolet and download Widevine in order to gain full functionality.
- HD playback not available on all devices.
- Some titles can only be rented, while others can only be purchased.
- No Disney movies available.
- Generally poor customer reviews that complain of clunky technology (e.g. playback errors, extensive buffering, inability to verify credit card information, promo codes that didn’t work, etc.), as well as poor customer service.
1 out 1 people found this review helpful
Cannot view all movies purchased!
After the start of renting and purchasing movies, I had no issue. It was not until a month later than I began to experiencing buffering issues on all the movies I purchased. I was disappointed with the customer service process and demanded refunds. I just got the run around. I couldn't even delete the app off my smart TV.
I was disgusted with their service. Buyer beware, I do not recommend M-GO.
Bottom Line: No, I would not recommend this to a friend