Mattress Wedge claims to be an award-winning patented foam device that will close the open space beneath the headboard that often eats pillows in the middle of the night and covers them in dust. They claim it will also stop toys or other small items from meeting a similar fate and promote a good night’s sleep. Mattress Wedge also comes with side-pockets for small-item storage such as a TV remote.
BuyMattressWedge.com was recently registered in July 2013 and there is no information about the company behind it. As such, there is no BBB information or accreditation available.
How Mattress Wedge Works
The Mattress Wedge is a long piece of what they call “high-density comfort foam” that comes in different sizes: Twin, Full/Queen, and King/California King. Each has a flat bottom and triangular top. Place the Mattress Wedge triangle-side down into the space between mattress and headboard, which they say will cover that open gap and prevent pillows, toys, or any other loose, small item from falling in. (They suggest you can also use Mattress Wedge to close the seam between twin mattresses in a similar fashion.) In addition, they say the foam will stay cool in summer and warm in winter, helping you sleep more comfortably. It is said to be light and sturdy and comes with machine-washable cover and two removable side pockets for handy nighttime storage.
Each Mattress Wedge order comes with:
- Mattress Wedges (size of your choice)
- 2 pillow cases
- 4 storage pockets
Mattress Wedge Pricing, Shipping, and Returns
Mattress Wedge can be purchased for $19.95 (Twin), $29.95 (Full/Queen) or $39.95 (King/California King) plus $9.95 shipping & handling. In addition, when you purchase, you are getting a “free” Mattress Wedge for an (automatically) added cost of $9.95. Essentially, you are paying $19.90 in S & H in addition to the price of the initial unit.
They promise to ship Mattress Wedge to you within 30 days. Once you receive it, you have 30 days to return if you don’t like it, minus the $19.90 in shipping (and what it cost you to send back.)
Bottom Line: Should You Buy Mattress Wedge?
It sure can be annoying to lose a pillow to that “gap” in the middle of the night; the same goes for straining and reaching for a rubber ball or doll that fell in and is now covered in dust or dog hair. (Thankfully, this problem has mostly been solved in contemporary children’s bed set designs.)
Even if you do have a gaping older bed frame, the charge of almost $20 in shipping fees for 2 pieces of foam is ridiculous. We think you should wait until Mattress Wedge is available at more reputable shops like Amazon or Wal-Mart. You’ll pay less for shipping and have a hassle-free return - and that in-and-of itself will give you a better night’s sleep.
Stay Away! Fraudulent business practices.
I had an experience that is identical to those described above. There was no option to see the final cost until it was too late. The cost should have been $59.85, yet I was charged $119.17.
I immediately tried to get a resolution but was told that customer service was only available between 8am and 8pm.
When I called the next morning, I was told the order had already been shipped (less than 12 hrs had passed!). I searched long and hard to find a customer service number. 888-811-2033.
I'm in the process of reporting them to States' Attorneys, Better Business Bureaus, FTC and anyone else I can think of. They should be stopped!
Don't order from this company
This company is a scam, in my opinion. Even if I like the product, do not order from them directly. I placed one order and they sent and charged me for two. That is buy one, get one free... so I got four! Their system duplicated my order and they want me to pay for return shipping AND the original shipping. They charged me $59 and will only refund $39. Bad business.
Misleading web site, credit card order taken before price screen comes on.
Went to the web site and decided to buy. After entering the card information, eventually got to the price site. Surprise, there is no single item order option. The extra item and processing fee is added automatically. I decided not to buy the item, but that wasn't the end. Shortly after that I got an email confirmation of my order! I tried to call and cancel, but my order was "not in their system." I was told that it could take 4 hours for the system to have the information. So, after 4 hours I called back to cancel. Sorry, the order may not show up for 24 hours, 4 hours is the minimum.
I will try to call again, but I expect the order won't show up until after the item has shipped and the card has been charged. Do not enter any information on this web site. You can get the same item at several online places, such as harriet carter and amazon.
I can attest to everything said so far about the ordering process. I have not received the pillows yet. I hope they are worth the extra $20 shipping and handling fee they sneak in.
I can only repeat what everyone else is saying. Misleading going in and they process your order before allowing a review and you find that you have "ordered" more than you thought! Called customer service first ting the next AM - "It has already shipped, and we can't change it". Baloney! I can "refuse delivery" they say - but then, of course, they will not refund the S&H portion of my bill. And I will probably have to pay to return it/them! I am already talking to my credit card company about them, and have a letter to our attorney general's office ready to go out tomorrow.
Horrible product Even WORSE Customer Service
Do not order this product. The order will not allow you to order just one. They advertise 2 for 1 but do not make it clear that it is impossible to order just one. Ordering from their website is scammy at best. They don't ever tell you the total sale amount until after the order is processed. When you call (I tried 4 different times) to cancel or modify the order, they simply tell you that they can't because it isn't in their system yet, call back in the morning or something similar. When you call back, they claim that they've already shipped it and it can't be modified. I've come to find out that they hadn't already shipped it.
They advertise this as $39.95 for one and get a second for free just pay 9.95 s/h... somehow the bill came to $132 as they said I ordered two sets. I did NOT do that! Stay as far as you can from this product. There are better products out there from more reputable manufacturers.
I don't need to add anything else, it's all been said in this thread already. Someone will get to these animals sooner or later, rest assured.
Fraudulent selling practices
Do not order this product. The order will not allow you to order just one. They advertise 2 for 1 but do not make it clear that it is impossible to order just one. Just legal enough but deceiving to most consumers. Consumer service will hang up on you and will not cancel orders, stating you must call back later. Then, they say it was too late to cancel and the order has been shipped. When I requested the name of the owner, they hung up.
Scam, scam, scam--DON'T BUY DON'T BUY DON'T BUY
I am ashamed of myself for not doing proper due diligence with this company. Their website is misleading. To get what I thought was 2 of these stupid wedges, I ended up with 4 and they charges $39.95 for shipping/handling when it clearly states $9.95 and i thought it would be total of less than $20 to ship.
A band of thieves. Immediately upon seeing this i tried the customer service number but since i placed the order after the cutoff, i could not reach them until the next morning whereupon i was told that the order had already been shipped out. (What you want to bet that it will be WEEKS before i get it--they shipped it by elderly donkey probably.
American Express was of no help. They show "pending charges" but won't cancel it. So i get to go through disputing the charge with Amex. By the way, i've been a Platinum card member for almost 40 years!
Outrageous Order Processing with NO CONFIRMATION!
Unfortunately, I think this could have been a great product, but due to the way my order was processed, I can only rate them as a COMPLETE SCAM!
On the first screen, I only selected a wedge for a king bed. This is then followed by a series of screens where they try to sell you additional products.
After denying any additional product, I entered my Personal Information, including my Credit Card Info. I assumed that the next screen would be some kind of Order Confirmation Screen, letting me know what the shipping/handling charges would be - Instead, I was presented with a fully processed order, that included wedges for single and queen beds, and a shipping/handling charge of almost $20, bringing my Grand Total to $149.??. Order Processed and no option to confirm or change anything on the Order.
I immediately called their Customer Service department and was told to call back in a couple of hours as my order didn't appear on their computer. I called back 2 hours later and even tho I had received an email confirmation, complete with an Order Number, I was told that it still was not in their system, and to call back the next morning. When I called the next morning, I was told that they couldn't cancel my order because it had already shipped, despite the 2-3 week shipping notation.
Fortunately, I was able to contact Visa and they were able to cancel the charge to my account.
This was one of the most blatant abuses of the Ordering Process I have ever experienced on the Internet.
DO NOT PLACE AN ORDER FROM THIS SITE!
Not only is the product not what I expected, but despite repeatedly refusing a "free" second wedge (for shipping and handling,) they sent me one and charged me $49.85, despite the $19.95 advertised price. I will try to get the overcharge reverse, but I don't like my chances. Beware.