MyCleanPC Reviews

Don't use this product with any computer, wiped out the operating system on my HP Pavilion DV6T-1200 CTO laptop with Windows 7. Completely and utterly destroyed the operating system and killed the hard drive. This product is not safe in my opinion, do not try it and has dangerously costly results.

Wound-up having to replace the hard drive with another of the same type from the company manufacturer and thank God that I had purchased restore disks for Windows 7 from Hewlett-Packard with my laptop when I purchased it.

Bottom Line: No, I would not recommend this to a friend

I used MyCleanPC for awhile and it worked well for what I needed. The problem came when my laptop died on me and I built my own PC. I had forgotten to cancel my membership so when I got charged for another year I called, canceled, and asked for a refund. No problem I thought. That was December 2017, I got charged again in December 2018, got angry, called and asked why I got charged and requested a refund. Not only did they try arguing with me, they tried to SELL ME MORE PRODUCTS. Eventually, I got my membership canceled again and a refund put in motion. Except I never got my refund. I called again and they gave me a confirmation number, which didn’t exist according to them. So no, it’s February of 2019 and I still haven’t been refunded. Not worth it, not reliable, slow program and crappy customer service.

Bottom Line: No, I would not recommend this to a friend

I called in to have my computer checked. Kept locking up. I spoke to a nice gentleman who was willing to help. However, he kept trying to sell me an upgrade. I told him I had a doctor appointment shortly and didn’t have time for this. Didn’t matter. The sales pitch went on and on. Eventually, I ended up buying an upgrade I am not sure I needed ($200) just to get off the phone AND was late to my appointment. I know you have sales expectations of your employees - but, when I call in to get my computer fixed, that’s all I want. If you have specials, email me. Not happy.

Bottom Line: No, I would not recommend this to a friend

I called because of pop-ups and their technician did something to my computer and now it’s really messed up. They tried to fix it and I was supposed to call them back. When I tried 6 times finally I got a message that said they were closed.

Bottom Line: No, I would not recommend this to a friend

Your employees were courteous and respectful; however, they did not correct my problem. In fact, I think it is worse than before he started his inspection.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The problem was finally handled expertly, and professionally by Dean! Thank you.

I must tell you though, I first tried to go via "Chat" and it took me approximately 30 minutes, and waited for a technician for quite a while, although the chat screen said "Technician has arrived to help you." Huh? But at the top of my PC screen, it continued to say "Waiting!"

It's very confusing to your customers when you are sitting, and waiting so long, only to have to end up calling you on the phone to finally get some action.

Try to fix that for the future, please?

Thanks.

Bottom Line: Yes, I would recommend this to a friend

While there was a long delay waiting for the technician, once we connected she clearly understood the issues, got straight to the problem, and resolved them quite quickly.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Positive but unfinished. I was with ATS for many years. This was my first interaction since you took over my account. Critical security services need to be reactivated. I was told by another company that Panda has an update but your company does not know of any updates.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

My home computer was running so slow with tons of popups and windows every time I tried to use it. It was driving my wife nuts! Fortunately, I found these guys and was able to get everything clean again. Feels like a new computer and now I'm not worried about viruses.

Bottom Line: Yes, I would recommend this to a friend

I have been a MyCleanPC customer for several years now. My new Dell computer arrived with McAfee pre-installed. I had McAfee at one time but did not like it, as it did not work as advertised. So this evening I put in a work order to have McAfee wiped clean from my computer, so it would not interfere with MyCleanPC software. The USTechSupport technician removed McAfee very quickly, so I could get back to using my computer.

Bottom Line: Yes, I would recommend this to a friend

They fix my Internet Explorer when it does not close on me all the time. They were very fast and nice and told me what they were going to do to my computer. I have been a customer for many years and it is so nice not to have to take my computer to someone out of the house. I don't have to remove my computer at all.

Bottom Line: Yes, I would recommend this to a friend

I have been a customer since 2009, and have been through a few computers since then, and I like the service and the convenience of being able to call and get service quickly. I use them to clean up the system periodically when it is running slow, and as well as the few times I run into big issues.

Bottom Line: Yes, I would recommend this to a friend

This service is well worth the money with all the pop ups that accompany web browsing. Each time I have called to have my PC checked and cleaned, I have been treated professionally, and everything I have needed has been achieved.

Bottom Line: Yes, I would recommend this to a friend

I have been using this service for several years. They always fix my computer issues. The few times I’ve not been satisfied, they've come back and fixed the issue. Their service is an excellent value for money spent, which is a rarity in today’s world. In addition, I can actually understand the person on the phone! Thanks so much for your continued excellent service!

Bottom Line: Yes, I would recommend this to a friend

They were fast and removed some malware while they made my computer work much faster. They always get the job done. I have had them for a number of years and always have had good results.

Bottom Line: Yes, I would recommend this to a friend

Kevin listened carefully to my issue, asked a couple of simple questions, then solved my locked desktop problem in under five minutes. This has been typical every time I call for technical support. Thanks, Kevin!

Bottom Line: Yes, I would recommend this to a friend

I just renewed my subscription to MyCleanPC and, at the same time, due to threats on the internet, subscribed to MyCleanID. My computer is an older model but still runs at a high rate of speed, and I have NOT had any virus as a result of the accompanying anti-virus protection. After using two of the competitors, and getting viruses, I switched and have never looked back over the past four years. There is no other software suite that I will use because no one else offers what I have right now. This is a great product!

Bottom Line: Yes, I would recommend this to a friend

The problems I had with on my PC were quickly resolved by the UST agent Kevin. He was most professional in dealing with a novice such as me. These were issues I was working with for some time. I truly appreciate the service and the efficiency of the US Tech Team. It was also reassuring to be able to converse directly with Kevin.

Bottom Line: Yes, I would recommend this to a friend

I am proud to have purchased MyCleanPC. It keeps my computer cleaned out and running good and fast. I have not had a program in the past that works as well as this does. I would recommend this to anyone that owns a computer to keep it going good. I am a really satisfied customer, and proud to be a customer.

Bottom Line: Yes, I would recommend this to a friend

I had a computer scam and I lost the ICON. I called US Tech and they immediately took care of the problem. Their services are appreciated. I know I can always count on US Tech. I run the Optimizer at the end of each day.

Bottom Line: Yes, I would recommend this to a friend

I've been a customer for 5 years now and been very satisfied with both the My Clean PC and the 24/7 Tech Service products. Whenever an issue came up, it has always been promptly resolved. It's a nice thing to know your computer is safe.

Bottom Line: Yes, I would recommend this to a friend

I have had this service for about 6 years. Personnel is always helpful, easy to understand and get my computer woes taken care of the first time. I love this service and highly recommend it to anyone.

Bottom Line: Yes, I would recommend this to a friend

The first thing is this technician listened to me about what I needed and then he went on to perform the task of doing it even though this computer stopped for a Windows update. When it came back Dean was right here and he finished doing what he started. This is one reason USTS is so awesome - if I can chat and let the technician know or ask him about what he is doing there was no hesitation no brush off, and he got the job done perfectly. That's why I have been with USTS for the length of time I have. In my opinion, I know the technicians are super busy doing a great job, but it is always nice at the end for us to thank them or let them be available if any questions after everything is done.

Thank you.

Bottom Line: Yes, I would recommend this to a friend

I am often frustrated with why my computer does what it does when I think I am being so careful. "Ben" was patient and kind as he tried to follow my "terminology." He introduced me to the 3-year plan for coverage which will save me hundreds of dollars and give me better coverage.

Bottom Line: Yes, I would recommend this to a friend

Service was outstanding. Technicians seem to be knowledgeable.

I will recommend your programs to my friends and associates.

So far the cost of these programs is very acceptable.

Bottom Line: Yes, I would recommend this to a friend

I have subscribed to US Tech Support for a number of years. I have always been satisfied with their prompt response in competently fixing any problem. They are courteous and professional.

Bottom Line: Yes, I would recommend this to a friend

My experiences with USTech have always been very satisfactory. Not only are the technicians competent in their profession but they are very friendly and understanding of those of us who mostly remain in the dark concerning computer technology. Moreover, they speak English proficiently and plainly enough for we old folks.

I hope your company will continue with the excellent service that you offer now. It took me a while to find the right company to guide me through my difficulties with my home computer. Keep up the good work, guys and gals. It's appreciated here in my house.

Bottom Line: Yes, I would recommend this to a friend