About New Age Serum

Wondering if New Age Serum—an anti-aging cream that claims to help diminish wrinkles, repair skin, counter the effects of aging, and make you look up to 10 years younger—is a scam?

We’ll cut right to the chase and state that, in our opinion, you should avoid New Age Serum at all costs. Period.

But we also want you to make an informed decision about New Age Serum (or any other product), so to explain why, let’s take a closer look at the situation.

First up? New Age Serum’s website design.

Where Have We Seen This Site Design Before?

In Avoid These Anti-Aging Websites Like the Plague, we provided an in-depth look at products that use the exact same website design; only the product name and picture were different.

We also talked about how these products almost always come with very poor customer feedback, including unwanted autoship programs and high prices, all wrapped in the guise of a “free” trial (we’ll talk about all of this in greater detail shortly).

In fact, we believe it’s the same handful of companies responsible for these sites, and that they just change names once the public figures out what’s going on.

How does this relate? New Age Serum uses the exact same website template as all of these less-than-stellar products, which (again, in our opinion) is the biggest red flag that you should stay far, far away.

Now, let’s talk about red flag #2.

New Age Serum’s Ingredients & Clinical Proof

If there’s anything that New Age Serum’s site template does well, it’s to make a whole lot of really big claims, like:

  • “Better than Botox”
  • “Amazing new Hollywood secret”
  • “Look up to 10 years younger”
  • “Rejuvenate your skin without expensive surgery”

New Age Serum even claims that their “clinically proven skincare technology” was shown to provide an 84% decrease in fine lines and wrinkles, a 95% increase in collagen production, and a 73% decrease in the appearance of dark circles in a recent study involving several hundred women.

What’s the problem? The company provides zero evidence to back it up. And considering these exact same claims are made by dozens of other products (see previous section), it’s reasonable to believe they hold no validity whatsoever.

And it doesn’t get any better with New Age Serum’s ingredients, either. In fact, of all the ingredients we’re told about (Biosphere, QuSome delivery, Biofil spheres), only QuSome is an actual product. All of the other ingredients appear to be completely made up, and are mentioned only on sites using this same template.

Because these ingredients aren’t real, it’s no surprise that customers aren’t happy with products like New Age Serum. What exactly are they saying?

Customer Feedback for New Age Serum

Although there wasn’t any online feedback specifically for New Age Serum at the time of our research, we’ve reviewed numerous identical products here at HighYa, including Celloplex, Premiera Matrixyl, Encante Cream, Wrinkle Rewind, and more. And the news isn’t good.

Overall, these products have an average rating of 1 star, with common complaints citing failure to work (surprise, surprise), high price, and problems with customer service (difficulty cancelling trials and processing refunds). Many customers were even yelled at by customer service representatives, and found the only way to cancel the recurring charges was to cancel their credit card.

Pro tip: Here are some great tips for getting what you want from customer service!

What’s all this about high prices and autoship programs? This is what we’ll talk about next.

The Dangers of New Age Serum’s Trial

Like all the other products we referenced in the previous section, New Age Serum is only available through a trial, where you’ll pay $4.95 to cover S&H and will be sent a 30-day supply.

Although this might sound like a deal, all the dirty details are usually buried in the Terms, where customers are unlikely to read them. Why?

Because the company behind New Age Serum doesn’t want you to know that after your trial expires, you’ll be billed the full price of $89.95. Then, you’ll keep receiving new bottles of New Age Serum once per month through their autoship program, and (you guessed it!) will be billed another $89.95 each time.

Yes, the company claims you can call customer service at 800-325-4782 to cancel your trial, request a refund (within 30 days, less S&H charges), or un-enroll from the autoship program.

But we think, at best, you’ll receive some pushback from any reps you speak with. At worst, they’ll yell at you and hang up in your ear.

The Bottom Line about New Age Serum

From its site design and unproven (read: fake) ingredients, to its unsubstantiated clinical claims and free trial, it should come as no surprise that we strongly recommend avoiding New Age Serum. But what can you do instead?

The reality is that most anti-aging products—whether they’re from a major manufacturer or an online-only product like New Age Serum—won’t provide the sensational results they advertise. Regardless of how much you pay.

As such, the most effective anti-aging treatments will be cosmetic injections and surgery, although these can be costly (not to mention painful!).

But the good news is that you can start reducing premature aging today by avoiding excessive sun exposure, stopping smoking, eating a well-balanced diet and getting plenty of exercise, cleansing your face daily, and more.

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16 Customer Reviews for New Age Serum

Average Customer Rating: 1.2
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 0 2 star: 0 1 star:  15
Bottom Line: 6% would recommend it to a friend
Showing 1-11 of 16
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  • Hidden Charges - kicking myself!

    I have extremely sensitive skin. Dry, flakey, AND oily! There is no doubt about it, these products work! I was amazed at how quickly I saw results. I feel like I've tried at least 50 different products over the last 10 years and was super excited to finally find something that evens out my oily/dry skin and visibly reduces my dark circles.

    However, I was super skeptical about the trial order, I thought, “Really, $12.92? There have to be additional charges, right?” I looked and looked all over the pages on the site when I placed my order and found nothing!

    I honestly felt betrayed 19 days later when charges of $89.95 and $86.95 hit my bank account. IF I didn't initially expect it, AND I didn't spend over 30 minutes looking for additional charges before I placed my order, I would only blame myself.

    So, as much as I loved the results, I truly believe the company is dishonest and unethical and as a matter of principle, I will continue my search to find a different solution to my complicated skin issues.

    Although the products work, and I feel they may be worth reordering, I marked I wouldn't recommend the products based on the way they are marketed.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 15 people found this review helpful

    Expensive mistake

    • Ontario, Canada,
    • Jun 14, 2017
    • Verified Reviewer

    I purchased two samples (one was an eye cream the other a face cream) from a company called Chantel St. Claire. The creams were advertised as being winners on the show Shark Tank. Nowhere on the website did it say I would have to call and cancel future shipments if I purchased the samples, but a couple of weeks after receiving them I discovered two charges on my credit card statement that I did not recognize. One was from New Age Skin Formula for $139, and the other was from Young Beauty Eyes for $124.

    I called MasterCard, and they explained that these charges were from the same company that I ordered my samples from. MasterCard called the merchant and had my account canceled, but was unable to retrieve any refund.

    The creams are crap, and I am out $250! Please don't make the same mistake.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Not $4.95

    • Illinois,
    • Jun 12, 2017
    • Verified Reviewer

    I was charged more than $170 for my "free trial." I'm trying to get a refund, and I'll let you know how it goes! I am not hopeful. My gut says scam!

    I was hesitant but had a good experience with La'Cell's free trial (that's Joanna Gaines' new company). So I decided to take a chance with New Age. I noticed my bank account lower than it should be and saw the charges. Shady.

    Bottom Line: No, I would not recommend this to a friend

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  • 26 out 26 people found this review helpful

    New Age rip-off serum

    • Las Vegas, NV,
    • Apr 11, 2017
    • Verified Reviewer

    I wouldn't even give this one star. It is a total scam. They offer a free trial where you just pay shipping. There is no other costs stated, nor is the fact that after 14 days they will charge your credit card again for $98 every month unless you cancel before the 14 days.

    It's so hidden in pages of words that is it easy to miss. But when you call to complain, the customer service person was rude and told me they win disputes because of this small link with the clause somewhere in the pages of words.

    They offered to give me back 40% of my money, but I never received it.

    IN ADDITION, the product is crap. It makes your skin drier and leaves a white film as if there is cornstarch in the product.

    Bottom Line: No, I would not recommend this to a friend

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  • 31 out 32 people found this review helpful

    They stole from my Visa

    • Ontario, Canada,
    • Feb 11, 2017
    • Verified Reviewer

    This company stole from my Visa. I agreed to pay them $6.95 for a sample, then two weeks later they helped themselves to $134.02 from my Visa account. I almost went into shock when I went into my account and noticed it, and I called Visa right away,

    They said to call the New Age Serum company and ask them what they intend to do. I called 702-637-4473, and the person I spoke to told me that the best they could do was give me back $50.00 US.

    I said, "How could you charge me $134.02 for a product I did not order?And never did it arrive in my mailbox."

    They said something about their terms and conditions, which I never did see, and I cannot believe how stupid I was. The Visa lady told me to watch out for ads with the words PROMO.

    Well, a lesson learned for me.

    Bottom Line: No, I would not recommend this to a friend

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  • 19 out 19 people found this review helpful

    Scam

    • West Virginia,
    • Feb 1, 2017
    • Verified Reviewer

    This stuff is awful, and they charge you an arm and a leg for this crap. If I could give negative marks I would. Plus, when you call you get told that it's $19.95 to restock them.

    Bottom Line: No, I would not recommend this to a friend

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  • 22 out 22 people found this review helpful

    Seriously?

    I just tried to call and cancel, and ask for a refund, and guess what? They were CLOSED! They said they close at 4 pm Arizona time. I'm in Iowa, and it's only 2 pm. Now if I remember correctly, isn't Arizona Mountain Time? Which means I'm in Central Time, and they are two hours behind?

    An email to them is on its way, and no matter what, I will get ahold of this rip-off company one way or another. This product does NOT work!

    Bottom Line: No, I would not recommend this to a friend

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  • 22 out 22 people found this review helpful

    Scam artists and horrid customer service!

    • Houston, TX,
    • Jan 27, 2017
    • Verified Reviewer

    Not only would they not refund my money, but Christian, their customer service rep, threatened me!

    These people are crazy. On the phone, they said that you have 14 days to cancel. Well, I got the serum, and only had five days with it, but they went ahead and charged me $89.95. They only offered to give me back $50 and charge me $19.95 to remove the serum from the box so they can throw it away or repackage it for another sucker who gets caught up in the fake hype!

    In the five days I used it, I saw NO difference. It does nothing. Not that the company gives you time to find out! I plan on reporting them to the BBB, one, for the false advertising and two, for the threatening customer service rep. Does anyone read the small terms they post? Who actually uses a computer these days? I use my phone and the small writing it is in would require a magnifying glass!

    I am also considering speaking to a lawyer because of their business practices. They have false advertising and the ingredients they say they use don't even exist. So I either get a full refund, or I will be calling my lawyer! I will let you all know what happens. I looked at my order form, and I am NOT late on canceling my order! They are in the wrong. Just an FYI.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    Terrible rip off

    • Michigan ,
    • Jan 13, 2017
    • Verified Reviewer

    A bogus email said that because of my recent order with Amazon I am eligible for a free gift, you only pay for shipping. Then I was charged $89.99 (14 days later) because I did not cancel my order. And I didn't realize I had been charged until the following month when I received another shipment of $69.99.

    I usually don't fall for this stuff, but it was the first bogus email about my Amazon order. Needless to say, when you call they have their tracks covered, and if you ship their stuff back they will give you back $50 credit, and there is a $19.99 handling fee.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 10 people found this review helpful

    Reduced wrinkles

    • Queens, NY,
    • Jan 12, 2017
    • Verified Reviewer

    I was charged $89.95 once only. I continued to use it because I did not want to waste the money. And besides, the label stated that you have to be patient waiting for the results, so I waited.

    I started using it April 2016. Then, in December 2016, I noticed that the lines between my eyebrows are not as noticeable as before. My friend asked me if I did Botox injections because she noticed that the lines are disappearing.

    I will continue to use it. I was charged $19.95 for the gel and $19.95 for the cream, including shipping. It also includes a monthly supply of cotton buds, make-up remover, razor, and sponge. So it is $39.90 a month. I will continue to use it.

    Bottom Line: Yes, I would recommend this to a friend

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  • 8 out 8 people found this review helpful

    Why do they always have to scam you?

    • Florida,
    • Jan 9, 2017
    • Verified Reviewer

    This is what I would like to know. If a company has a legitimate product and it is so great, then they should be able to allow us to try a sample and then feel compelled enough if we like it to order more on our own. The practices of this company are just as disgusting as the WEN auto order scam.

    I ordered the trial on my phone, which meant the type was very small and I thought I would have 14 days from receiving it to call and cancel.

    NO. It is exactly 17 days from the day you ORDER it, even if you live in a remote place and the mail is slow. So I was able to put it on my face only five days before they smacked my credit card with a charge of $89.00.

    When I called to complain, the customer service was rude and un-moving. Only because I used Pay Pal and they have a 24-hour delay in processing to them did they agree to give me back $50 and made me promise not to call in a chargeback. It's so ridiculous. I heard that this company is founded by Ivanka Trump? Has anyone else heard this rumor? If that is so, then it is even more disgusting to rip off American women with this scam.

    Bottom Line: No, I would not recommend this to a friend

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