About Petplan Pet Insurance
If you’re looking for simple and affordable pet insurance plans that can help you avoid unexpected veterinary bills, PetPlan claims to be the top choice available. In addition, PetPlan claims to make the filing process simple and easy, and to give you peace of mind about your four-legged companion.
But is PetPlan coverage really worth your hard-earned money? Let’s collar the facts and see what they have to say.
PetPlan Pet Insurance Details
PetPlan provides coverage similar to VPI Pet Insurance, but only insures cats and dogs, not for exotic animals. However, PetPlan Pet Insurance does provide full coverage for hereditary and congenital conditions as a standard part of their policies, in addition to other accidents and illnesses—even alternative and holistic treatments.
With this in mind, PetPlan Pet Insurance offers three different coverage levels:
- Bronze ($10K in annual coverage) – Covers exam fees, diagnostic treatments, surgery, prescription medications, cancer and dental treatments, behavioral therapies, and more.
- Silver ($14K in annual coverage) – Includes everything found under the Bronze plan, with the addition of boarding kennel fees, loss due to theft or straying, and more.
- Gold ($22K in annual coverage) – Includes everything found under the Bronze and Silver plans, in addition to death from illness or injury and vacation cancellation.
On top of this, PetPlan’s Covered for Life™ guarantee means that as long as you continue renewing your policy before it expires, you’ll never be cancelled due to your pet’s age.
PetPlan Pet Insurance Pricing & Refund Policy
PetPlan Pet Insurance pricing can vary widely depending on factors such as your pet’s breed, age, the area in which you live, and deductible ($50, $100, and $200) and reimbursement (80%, 90%, and 100%) amounts. However, the company does provide free no-obligation quotes, and there are no enrollment fees.
PetPlan also claims that coverage is provided on an annual limit, not condition-specific limits, and your premiums will not increase due to the number of claims filed. With this in mind, the company claims that most policyholders are reimbursed for their claims with 5-14 business days.
Based on a few quick PetPlan Pet Insurance quotes we obtained during our research, there doesn’t appear to be a great cost difference (about $20) between the different packages. However, where you’ll really start seeing the prices creep up is by decreasing your deductible and increasing your reimbursement percentages.
Despite this, PetPlan provides numerous policy discounts, including multiple pets, veterinary professionals, strategic partners, and more.
What Do Other Consumers Have to Say About PetPlan Pet Insurance?
PetPlan USA is based out of Philadelphia, PA, claims to have been in business for more than 35 years, and to have ranked #46 on Forbe’s annual list of America’s Most Promising Companies. All PetPlan policies are underwritten by AGCS Marine Insurance Company, a member of the Allianz Group, which as rated A+ by A.M. Best in 2013.
PetPlan Pet Insurance holds a B rating with the Better Business Bureau, despite having just under 50 closed complaints over the past three years, most of which appear to reference frequent (and often large) premium increases. Outside of the BBB, most customer complaints cited that their claims were often denied due to “pre-existing conditions” (see more about this in the following section), long reimbursement times, and difficulty filing claims; specifically, that PetPlan will continuously request information that has already been provided to them on numerous occasions.
What’s the Bottom Line About PetPlan Pet Insurance?
With all this information in mind, should you purchase an insurance plan through PetPlan Pet Insurance, and is it worth your hard-earned money? As with any other type of pet insurance, PetPlan seems to offer a certain level of value, although there are a couple important factors you should keep in mind.
First and foremost, while your initial premium may seem affordable, remember that this is likely the lowest amount you’ll pay, and that your premium will typically increase on an annual basis—sometimes by quite a bit. In addition, unlike with human medical insurance, PetPlan will apply your deductible on a per-incident basis, not on an annual basis.
Next, as we learned with VPI Pet Insurance, one of the most common customer complaints we encountered about PetPlan Pet Insurance during our research cited claims that were denied due to “pre-existing conditions.” However, PetPlan’s definition of pre-existing condition might not mean what you think it does.
For example, one review cited that their dog was previously diagnosed with yeast buildup in their ear, which would cause them to excessively scratch it, even to the point of severe pain. After this was cleared up, the dog came down with an unrelated skin infection in another part of his body that cause severe itchiness. After a claim was filed, PetPlan subsequently denied coverage for any of these scratching issues, even though they had nothing to do with yeast. In fact, according to this same reviewer, PetPlan Pet Insurance considers only symptoms and not final diagnoses. Even after receiving several letters from their veterinarian stating that the two issues had absolutely nothing to do with one another, PetPlan continued to deny coverage.
Bottom line: While PetPlan Pet Insurance may end up saving you money from unexpected vet bills during the course of your pet’s life, their policies appear to be more suited to smaller costs than larger medical bills.
Unethical practices, all smoke and mirrors.
Unethical practices, do not purchase a Petplan policy!
I purchased a Petplan insurance policy in February 2016 at the cost of $86.05 per month. I haven't needed to use it until August 2016 which means they have already collected $688.40 of my money for a policy that they haven't paid out a dime on.
My dog has an unidentified lump on her wrist which was noted by the vet prior to purchasing the Petplan policy. What this means is that the veterinarian noted in the patient log to have existed (one line), but it was never tested on or diagnosed to be a condition. Despite it not having gone undiagnosed Petplan chose to deny a pre-authorization to have the lump tested and removed. The reason for the denial was that it is considered a pre-existing condition simply because she was showing symptoms prior to purchasing the policy.
I spoke with a representative on the phone who explained a pre-existing condition to be “any condition that exists prior to purchasing the plan EXCEPT conditions in which the breed is genetically prone to getting (hereditary). For example, if a Daschund gets arthritis in its back they will cover the cost of treatment because the breed is prone to back arthritis.” Upon explaining this to me I inquired about whether or not they would cover my English Bulldogs hip dysplasia because, as a breed, they are genetically prone to getting the condition and are known to have the highest rate of hip dysplasia among any breed. She told me that despite it being a hereditary condition, it would not be covered because it is a pre-existing condition.
In addition to the lump on her wrist I submitted an official claim in the amount of $325 (or $800) regarding a condition that my dog was in fact treated for. My Petplan policy comes with a $200 deductible PER CONDITION. Instead of paying the difference ($325 - $200 = $125) they separated the claim into 2 different conditions involving allergies thus 2x $200 deductibles, neither of which were met therefore they did not pay a dime. I called them to point out numerous errors that were made across BOTH of the new claims where the amount applied to the deductible was less than it should have been. There was also the issue that without the Banfield wellness plan that I’m paying an additional $40/month for, the visit would have cost nearly $800. The difference in cost is very clearly stated on the vet invoice that was submitted with the claim. In other words, I’m paying Banfield for a discount that Petplan is knowingly taking advantage of and then taking MORE of my money to do so.
Upon requesting that they cancel my policy and refund me for the full amount that I have already paid them they refused to do so, stating that I had been using their service and that I chose to have the Banfield wellness plan in addition to the Petplan. I’m sorry, but that doesn’t make it ok for them to knowingly take advantage of people. Smoke and mirrors - knowingly stealing from me, extremely unethical.
Bottom Line: No, I would not recommend this to a friend