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Piping Rock

Piping Rock

Overall Rating

2.8

299 Customer Reviews

Summary

Piping Rock is a NY-based supplement brand that offers good deals on health and wellness products on its e-commerce site. However, a large number of customers report shipping issues.

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Piping Rock Review: What You Should Know

By Lydia Noyes

Updated on: Jun 22, 2020

What Is Piping Rock?

Piping Rock is an e-commerce site with a focus on natural health products like vitamins, supplements, pet supplies, and more.

By providing quality vitamins, supplements, and essential oils at discount prices, Piping Rock claims to offer everything you need to live healthy at an incredible value.

The company claims offers some of the lowest prices in the industry by manufacturing their supplements in their facility in Ronkonkoma, NY, shipping them right to your door, and then passing the savings on to you.

There were hundreds of products sold on its website, and a large percentage are Piping Rock name-brand items.

For instance, the company sells close to fifty different scents of fragrance oils, all of which are sold in different formats and under the Piping Rock name.

One standout section of the site is called “Crazy Deals.” Here, you’ll find dozens of sale products sold for a fraction of the listed price.

For example, we found clove fragrance oil selling for $0.89 (87% off) and Super Lion’s Mane Mushroom supplements for $7.59 (62% off). There are also several dozen “two for one” deal options listed among the site’s Crazy Deals.

In addition, local customers can also purchase Piping Rock supplements through their brick and mortar outlet, which is located adjacent to their manufacturing facility in New York.

Quality Control

The company manufactures all brand-name products on-site in order to control its quality.

Piping Rock owns and manages GMP-certified facilities, which is an FDA regulation acronym for “good manufacturing practices.” This certification ensures that manufacturers meet minimum requirements for creating, packaging, and selling drug products.

The company also owns a world-class microbiology lab for testing the safety, purity, and potency of their products. They claim that each product undergoes hundreds of quality checks, both before hitting the market and during post-production, to ensure quality.

We found evidence that Piping Rock occasionally experiences product recalls. In August 2019, the brand recalled its wintergreen essential oil due to a failure to meet child-resistant closure requirements.

Return Policy

Piping Rock provides a one-year, 100% satisfaction guarantee on all their supplements.

To initiate a return, you’ll need to contact customer service and include a brief explanation of why you’re returning the product.

How Do Piping Rock Prices Compare to Other Sellers?

Because Piping Rock sells a wide variety of supplements and other health products, their prices can vary significantly based on what you buy.

We wanted to determine whether you’ll get a better deal on this site, so we compared the cost of a sampling of products in every category to two other e-commerce sites, Amazon and Walmart.

Note that the majority of products sold by Piping Rock are its own brand. We chose to look only at name brand products to ensure all three stores carried them.

The final category of this chart shows what a close equivalent Piping Rock brand product costs, where applicable.

Category Product Piping Rock Amazon Walmart Piping Rock Brand Equivalent Price
Supplements Alive! Calcium + D3 Gummies $8.89 $8.61 $12.24 $4.25
Vitamins Dynamic Health Children's Liquid Multi-vitamin $6.19 $9.73 $9.73 $5.79
Herbs Jason Naturals Aloe Vera 98% Soothing Gel $3.49 $7.24 $6.92 NA
Essential Oils Timber Press Books The Herbal Apothecary: 100 Medicinal Herbs and How to Use $16.99 $16 $16 NA
Beauty Mill Creek Keratin Shampoo $7.39 $7.99 $13.29 NA
Sports Bob’s Red Mill Hemp Protein Powder $8.99 $16.22 $9.88 $7.99
Weight Support Bio Nutrition 100% Natural Raspberry Ketone $12.99 $13.99 $16.42 $15.99
Nuts & Seeds Now Foods Almond Flour $5.99 $8.41 $10.52 NA
Organic Now Foods Organic Spirulina $10.99 $9.88 $12.29 $10.59
Pet Products K9 Glucosamine $25.99 $39.30 $30.71 $24.40

Piping Rock seems to deliver on its promise of offering some of the best prices available.

We found that the company beat out the competition cost-wise for almost every product we looked at, especially with Piping Rock brand items.

Just keep in mind that you’ll have to factor in shipping costs. PipingRock.com offers a $3.95 flat shipping fee, regardless of your order size.

If you already have Amazon Prime or can pick up items in-store at Walmart, then you might not save money with Piping Rock overall.

Analysis of Customer Reviews

On our website, Piping Rock has earned a rating of 2.8-stars after more than 250 reviews. Most of these reviews seem to be either five stars or one star.

Happy shoppers stated that their orders arrived quickly and in excellent condition. They appreciated the cost savings compared to shopping with other companies.

On the other end of the spectrum, the one-star reviewers wrote that they never received the products they ordered or that the item took more than ten weeks to arrive.

Others questioned the efficacy of the products they received and that they might not be the pure formulations the company promised.

Trustpilot reviews show a similar story. Reviewers awarded Piping Rock 2.5 stars after more than 800 reviews, the majority of which are one-star.

A large percentage of negative reviews seem to be from shoppers outside the United States who struggled with slow shipping and poor customer support.

The Bottom Line

Piping Rock offers a vast assortment of supplements and other wellness products at prices that beat most name brand alternatives available today.

This seemingly makes it an excellent resource for stocking up, especially since the $3.95 shipping rate doesn’t change based on how much you order.

However, the average customer experience seems to leave something to be desired. Piping Rock doesn’t have great reviews, most of which due to shipping problems.

If you’re willing to risk longer shipping times, then the cost savings offered by Piping Rock may be worth it to you because of their low prices.

Customer Reviews

2.8 Stars out of 299 Reviews
5 Star:38% 4 Star:5% 3 Star:2% 2 Star:7% 1 Star:46%
44% Recommend This Brand
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Posted on Nov 18, 2023

Where is Lindenberg?!

By Kim S., Torrance, CA, Verified Reviewer

I have been a loyal customer of Lindberg Nutrition. That was the prior owner of the now company called Piping Rock. I never doubted quality or price when I did shop at Lindberg Nutrition. I now go into Piping Rock sparingly. Somehow I do not feel the quality is what it used to be, and it feels more like a money-making company. I have read the negative reviews and I have never seen a company with almost 50% negative reviews. After reading many of the international reviews, I will no longer buy from Piping Rock. This is not the company I shopped at, this is not the company I was loyal to for over 20 years. I was loyal to Lindberg Nutrition, who knew how to run a couple and offer quality products at a fair price. Shame on you, Piping Rock, you just lost a customer because of your poor quality control and miss management of providing products internationally in an appropriate and timely manner. This is not a company I stand by any longer as of today, Friday, November 13, 2023. Good riddance!

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Horrible customer services to people over seas. If this is how you run your company, and I am local, just 5 miles down the road in California from your company. I want nothing to do with you anymore!

Helpful Review? 1 Person Has Voted

Posted on Jul 14, 2023

Frustration with item ordered and not received.

By Trudi P., Chicago, IL, Verified Reviewer

On June 5th, I ordered a bottle of Boneup supplements from Piping Rock. There are different versions of this supplement so I was specific about the version ordered and took a pic of it.

I received the wrong version and immediately notified Customer Service. They replied, saying they would investigate it. I have since had two more email interactions with them with no resolve. It has been more than a month now, I don’t have the supplement ordered, and I’m very frustrated.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Supplements are generally good quality

Poor customer service

Posted on Mar 24, 2023

Much more expensive than we thought

By Sebastian S., Sweden, Verified Reviewer

Do not let Piping Rock take care of your customs fees since they keep the money and you have to pay it again in your country. They did not pay back the fee to us and we never ever buy anything from them again.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Jan 25, 2023

Scam

By Q R., Spain, Verified Reviewer

Package never arrived and they did not refund me fully. No explanation except that they can't.

I do not recommend at all. Scam!

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Scam

Never arrived, no full refund

Helpful Review? 1 Person Has Voted

Posted on Jan 25, 2023

Everything is just wonderful

By Corie P., Illinois, Verified Reviewer

Extremely fast shipping, inexpensive products, and they seem to be very high quality. I usually purchase their supplements and their beauty products. Since using their face creams and eye serum I have noticed a significant difference in the tone and texture of my skin. You can't beat the prices and their flash sales are unreal. Their gummy supplements are the best I have ever eaten. I love the pectin texture of them and the majority of their supplements are vegan or vegetarian. I have been buying from them for years. You won't be disappointed.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Low cost

Quality products (definitive results with their anti-aging products)

Fast shipping

No “cons” were specified in this review

Helpful Review? 2 People Have Voted

Posted on Jan 22, 2023

No testing results of vitamins

By Marie T., Texas, Verified Reviewer

This is a very misleading company that will shortly be in a class-action lawsuit. They announce all over the website how they create and test the vitamins, but when you want to see the in-house testing results, they flat-out refuse to send the testing results. This operation could be a major fraud on the public, how will anyone ever know unless private testing is done? I think if the website does not change, they are perpetuating fraud on the public.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Not honest and open with test results

Helpful Review? 4 People Have Voted

Posted on Sep 1, 2022

I love Piping Rock products!

By Sharon S., California, Verified Reviewer

I have been ordering Piping Rock products for many years. Their products never make me nauseated (most vitamins I’ve tried do make me nauseated). Their prices are great! My orders always arrive quickly!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Never make me sick

Low cost

Great service

No “cons” were specified in this review

Helpful Review? 2 People Have Voted

Posted on May 30, 2022

Fruits and veggies

By Jim H., Indiana, Verified Reviewer

I’ve taken Piping Rock for two years. I’ve never had a shipping issue and they seem as effective as the more expensive brands.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Cost

Shipping time

No “cons” were specified in this review

Helpful Review? 2 People Have Voted

Posted on May 29, 2022

Horrible experience

By Onoriode I., Benin City, Nigeria, Verified Reviewer

I saw their page online and their products seemed interesting. I was facing some health challenges and the doctor advised on certain supplements which I made an order from Piping Rock.

It has been a month and I have not gotten my order. I have emailed customer care. At first, I was told 4 weeks and it will be delivered to me, now I spoke with another that said it will take 10 weeks. In that same chat, he earlier said 4 weeks. When I told him, that 4 weeks were over, he said I should "relax" and wait for 10 weeks.

I paid more than $100 for these supplements. I haven't gotten them, I cannot track them, the customer care is horrible. I genuinely regret ordering from them. I wouldn't recommend.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on May 28, 2022

Beware!

By Marian B., Ireland, Verified Reviewer

I ordered from this company in January and my order never arrived. I paid good money for multiple items and never got a thing. Lots of promises from customer service and I still came to a dead end and lost my money. Do not order from this awful company!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Feb 21, 2022

Highest grades!

By Jim H., Boca Raton, FL, Verified Reviewer

Excellent products, remarkable selection, and the prices and deals cannot be matched! Where can you get "buy one get one" of Lion's Mane and Ashwagandha?

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Quality and selection

Price

Delivery

No “cons” were specified in this review

Helpful Review? 3 People Have Voted
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