About Porch.com

By providing design and remodel ideas and inspiration, residential construction costs, as well as a way for local contractors to connect with customers, Porch.com claims to be the leading home improvement network. As such, Porch claims to make “home improvement easy, delightful, and connected.”

But when it comes down to it, is Porch.com really a one-stop shop for home improvement ideas, and is it a good method of reaching your customers? We performed some research and here’s what we learned.

Porch.com Details

Matt Ehrlichman claims he came up with the idea for Porch after he began building his Seattle home, but couldn’t find a website that provided inspiration, access to professionals, and customer reviews all in one place. As such, at its most basic, Porch.com claims to be a home improvement network that uses public and private data to showcase featured projects and related professionals in your area, in addition to real reviews from other customers who’ve used these same contractors.

Professionals

With this in mind, Porch features more than 1.5 million professionals across 250 categories that you can search for based on a variety of criteria, including those used and endorsed by your neighbors, project and cost history, as well as your personal preferences (e.g. contractor expertise, licensing, credentials, etc.). In order to locate a professional using Porch.com, you’ll simply need to enter the type of contractor you’re looking for (e.g. carpenter, electrician, etc.) and your city, and then press the “Go” button.

Inspiration

When browsing Porch’s photos for inspiration, you can view all projects at once, only those for specific rooms (e.g. kitchen, dining room, etc.), as well as those related to landscaping and outdoor living ideas. Then, you can further filter these results by popularity, cost, and distance.

Data

Next, Porch.com provides insights on over 90 million projects across the U.S. through expert advice, the ability to scrapbook photo ideas, in addition to maintenance reminders and historical information about your home (e.g. past projects, permit history, who’s worked on your home, etc.). On top of this, you can also view your neighborhood’s stats regarding project costs, home values, and more.

Your Porch

Finally, as you’re browsing the Porch website, if you run across a professional you’re interested in contacting or an inspirational pic you’d like to use as a reference, you can save them to your Home section for later retrieval.

Porch Pro

In addition to the consumer-focused features noted above, Porch.com also offers a Pro version, which is intended for use by businesses looking for customers. Using the Pro feature, businesses can create free profiles that become available when local customers search for contractors in their industry, who can then rank their experience and thereby build a word-of-mouth reputation.

Porch Pricing & Refund Policy

In order to sign up for a free Porch.com individual (e.g. non-business) account, you can do so through either Facebook or email.

While there are no prices listed on the Porch website for their Pro service, this review from 2013 puts the cost at $35.

What’s the Bottom Line About Porch?

With all of this in mind, does Porch.com really organize “inspiration, project data, and word-of-mouth referrals in one place?” Likely, but keep the following in mind:

Although Porch was founded in 2012, the company didn’t go live until the end of 2013. Because of the company’s unique use of data and its application in the home improvement niche however, Porch.com has received an immense amount of media attention over the past 6-8 months. In fact, because Porch claims that its reviews can’t be “gamed,” the company is widely expected to give other review website such as Angie’s List and Yelp a serious run for their money.

With this said, there are almost no online reviews from customers who’ve used Porch.com’s services, so it’s difficult to gauge overall satisfaction levels. With this said their service is completely free, so if you’re not pleased you’ll only be out some time.

We also didn’t locate reviews from any professionals who paid for Porch’s Pro service, although we did find more than one review from former/current sales staff that these Pro accounts may not provide clear value or return on investment.

Bottom line: Porch.com’s new way of using data to help individuals prepare for home building/renovation projects could stand to revolutionize the industry, although it remains to be seen how effective this will be at helping businesses connect with customers.

Now read: Insider’s Tips: How to Avoid Home Improvement Scams or Rip Offs & How to Find a Reliable Contractor

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90 Customer Reviews for Porch.com

Average Customer Rating: 2.4
Rating Snapshot:
5 stars: 30 4 stars: 1 3 stars: 1 2 stars: 5 1 stars: 53
Bottom Line: 37% would recommend it to a friend
Showing 1-11 of 90
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  • 1 out 1 people found this review helpful

    Base board

    • Ohio,
    • Jan 11, 2017

    Porch.com put me in touch with two quality homes out of Waynesville, Ohio. He did a fantastic job, and we are now hiring him to redo both bathrooms.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Bad experience with Porch.com

    I have been a handyman contractor for over 40 years, and my experience with Porch.com was bad.

    They furnish bad leads and their refund policy is a joke, if you even get a refund it takes forever. They take your money out of your bank account but won't put it back in your bank account after a refund, but will instead give you a credit on their website.

    It's the quality of the leads that is the problem, and their website interface is primitive and confusing. It's just not worth the hassle of dealing with these people.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Non-existent responses

    All the hype, and time wasted filling out project forms and I got 2, and only 2, responses for 4 projects. Total waste of my time and won't recommend or use them again. Would give a zero star if I could.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Leads are outdated.

    Leads are outdated. Even if you respond immediately you will find that the work is no longer available so you have spent your money for NOTHING! What you have to go through to get a credit is impossible.

    Charged one lead purchase to our account that was invalid and charged another one that we never purchased. Don't try solving your problems with customer service, there is no way that you can actually speak to a real person and the on-line response team is reading from a script and never acknowledges your actual question so basically you are screwed. I would suggest not even getting involved with this lead group.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Horrible scam

    I enrolled with this company to try to expand my customer base. I was told that leads were charged to my account at a rate of $28.80/each. Card charged $288. Within 5 days I had 8 leads in my email and by 8 days all 10. So what did they think I was going to do for the other 22 days. I actually do the work, and 8 leads in 5 days is a lot of estimates. Then the customers are not going to want to wait to get their work done if I've got all those jobs. So the potential to get a good percentage of those leads was void.

    Within 3 weeks of enrolling no notice was given or warning that leads would now be charged at $42 each. When confronted with this the representatives told me that I should have received some sort of email - I did not. I received some leads at 11 p.m, 2 a.m., and 4 a.m. Who in their right mind or what business sends a contractor a lead at 2 a.m. or 4 a.m. in order to receive the 10% discount that they claim if you reply within one hour to give them good status. I would need to call the customer at 2 o'clock in the morning. Avoid this company like the plague, they are dishonest and not worth it.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Pissed

    I purchased new door hardware from Lowe's and was directed to Porch.com to locate a handyman to install. First off, it took 3 days and multiple calls to get someone. The job was to replace existing hardware and re-key. The "handyman" screwed up the re-keying of the first lock so had to reorder the cylinder which was going to take 10 days to arrive. He would not accept a check and wanted $200 cash. I was very reluctant to do this but he promised to return to finish the job. When the part arrived, I tried to contact the "handyman" but he did not return my calls. After more than a week, I tackled the job myself (note: senior female here) and replaced the cylinder and successfully re-keyed 3 locks myself. I called Porch to lodge my displeasure but they did not return my call.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Cannot trust the professionals listed

    • Ohio,
    • Nov 28, 2016

    Porch claims to be having professionals working for them but any scam artist can be listed there and your details can be jeopardized to anyone for a few dollars. Basically if I am a scam artist I can list myself by paying money to Porch and get few leads from Porch. The professional could scam the homeowners and walk away and nothing will be done by Porch.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Mr. Small Jobs

    Mr. Small jobs did a wonderful job on my kitchen remodel. The price was very reasonable and the quality of the workmanship was excellent. Will definitely call them again for any of my repairs.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 4 people found this review helpful

    Poor Support Team

    • Chicago, IL,
    • Nov 8, 2016

    I was a service provider with Porch.com for a few months. In that time they did not provide assistance with customer issues, such as scheduling and no-shows. Their "pay as you go" system requires providers to purchase leads to bid on projects. I arrived at a customer's apartment, and she wasn't there and did not respond to my messages. Porch refused to refund the customer lead or offer any reimbursement for parking or time.

    I would suggest TaskRabbit as a better alternative to this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    One of the biggest scams around for contractors. STAY AWAY.

    I used this service for the three months. All the leads were bogus. Either no one answered the number or the service they wanted wasn't one of the services that I listed. When I confronted my Porch rep, he would tell me that they would refund the amount back into my account. Well, that wasn't always the case. When I canceled he refused to send me a refund but told me that it WOULD stay on my account. Well if I cancelled your service why would I want you to hold my money.

    I was stupid in thinking that these people would be upfront with me, I was wrong. Stay away, far away from these people. They don't deliver and are misleading.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Contractors Stay Away from Porch -- Scam

    Contractors beware! Porch is a horrible company and is nothing more than a scam. They send you pay as you go leads with no way to screen the clients and most of them are bogus leads. You have to pay to get the so-called lead info and there is no way to get refunded for bad leads. I highly recommend that you make a formal complaint with your State Attorney Generals Office. These guys need to be shut down.

    Mark Collins,
    C & C Construction NW LLC

    Bottom Line: No, I would not recommend this to a friend

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