About Porch.com

By providing design and remodel ideas and inspiration, residential construction costs, as well as a way for local contractors to connect with customers, Porch.com claims to be the leading home improvement network. As such, Porch claims to make “home improvement easy, delightful, and connected.”

But when it comes down to it, is Porch.com really a one-stop shop for home improvement ideas, and is it a good method of reaching your customers? We performed some research and here’s what we learned.

Porch.com Details

Matt Ehrlichman claims he came up with the idea for Porch after he began building his Seattle home, but couldn’t find a website that provided inspiration, access to professionals, and customer reviews all in one place. As such, at its most basic, Porch.com claims to be a home improvement network that uses public and private data to showcase featured projects and related professionals in your area, in addition to real reviews from other customers who’ve used these same contractors.

Professionals

With this in mind, Porch features more than 1.5 million professionals across 250 categories that you can search for based on a variety of criteria, including those used and endorsed by your neighbors, project and cost history, as well as your personal preferences (e.g. contractor expertise, licensing, credentials, etc.). In order to locate a professional using Porch.com, you’ll simply need to enter the type of contractor you’re looking for (e.g. carpenter, electrician, etc.) and your city, and then press the “Go” button.

Inspiration

When browsing Porch’s photos for inspiration, you can view all projects at once, only those for specific rooms (e.g. kitchen, dining room, etc.), as well as those related to landscaping and outdoor living ideas. Then, you can further filter these results by popularity, cost, and distance.

Data

Next, Porch.com provides insights on over 90 million projects across the U.S. through expert advice, the ability to scrapbook photo ideas, in addition to maintenance reminders and historical information about your home (e.g. past projects, permit history, who’s worked on your home, etc.). On top of this, you can also view your neighborhood’s stats regarding project costs, home values, and more.

Your Porch

Finally, as you’re browsing the Porch website, if you run across a professional you’re interested in contacting or an inspirational pic you’d like to use as a reference, you can save them to your Home section for later retrieval.

Porch Pro

In addition to the consumer-focused features noted above, Porch.com also offers a Pro version, which is intended for use by businesses looking for customers. Using the Pro feature, businesses can create free profiles that become available when local customers search for contractors in their industry, who can then rank their experience and thereby build a word-of-mouth reputation.

Porch Pricing & Refund Policy

In order to sign up for a free Porch.com individual (e.g. non-business) account, you can do so through either Facebook or email.

While there are no prices listed on the Porch website for their Pro service, this review from 2013 puts the cost at $35.

What’s the Bottom Line About Porch?

With all of this in mind, does Porch.com really organize “inspiration, project data, and word-of-mouth referrals in one place?” Likely, but keep the following in mind:

Although Porch was founded in 2012, the company didn’t go live until the end of 2013. Because of the company’s unique use of data and its application in the home improvement niche however, Porch.com has received an immense amount of media attention over the past 6-8 months. In fact, because Porch claims that its reviews can’t be “gamed,” the company is widely expected to give other review website such as Angie’s List and Yelp a serious run for their money.

With this said, there are almost no online reviews from customers who’ve used Porch.com’s services, so it’s difficult to gauge overall satisfaction levels. With this said their service is completely free, so if you’re not pleased you’ll only be out some time.

We also didn’t locate reviews from any professionals who paid for Porch’s Pro service, although we did find more than one review from former/current sales staff that these Pro accounts may not provide clear value or return on investment.

Bottom line: Porch.com’s new way of using data to help individuals prepare for home building/renovation projects could stand to revolutionize the industry, although it remains to be seen how effective this will be at helping businesses connect with customers.

Now read: Insider’s Tips: How to Avoid Home Improvement Scams or Rip Offs & How to Find a Reliable Contractor

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102 Customer Reviews for Porch.com

Average Customer Rating: 2.4
Rating Snapshot:
5 stars: 33 4 stars: 1 3 stars: 1 2 stars: 6 1 stars: 61
Bottom Line: 35% would recommend it to a friend
Showing 1-11 of 102
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  • 2 out 2 people found this review helpful

    Haynes Construction, terrible contractor

    • Carrollton, TX,
    • Feb 17, 2017

    I used Porch.com to contract with Sean Hayes and Haynes Construction to perform interior remodeling consisting of replacing carpet and vinyl flooring that is about 30-years old, to be replaced by wood flooring and tiles in kitchen and bathrooms. And also to paint all the rooms in the interior.

    I had to stop him from painting the interior because the quality of painter was poor, including painting texture over an electrical outlet and a mirror in one bathroom. I had to hire another painter to do the work. The flooring installer did fairly well; installing wood floors and tile floors.

    The bathroom tile guy did average except he broke a solder joint loose that caused a water leak within a bedroom wall, that cost me close to $500 for plumbing repair and over $200 for drywall repair and repaint.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Very poor lead company

    We've tried Porch.com over the past two years. We had a couple decent leads to start. They'll throw you a couple of good leads after you start up. However, the majority of the leads are old or bogus. Four of the last five leads we've received have never been replied to by the "potential" customer. The one lead we did get a reply to, the potential customer indicated they received at least ten different calls from at least ten different vendors. They are only supposed to supply each lead to a maximum of three contractors.

    There's a lot of potential here, but it is apparent that the company is failing amongst stronger lead-generating companies. In addition, their relationship with Lowes is a complete joke. This offers no benefit. In fact, it's almost a negative as Lowes contracts with low budget builders to gain decking business. Incredibly, they will actually underbid the contractors they are supposed to be associated with via Porch.com to get business. The end result is that this drives down everyone's profitability.

    To summarize, Porch.com is not a viable lead service. They probably would not be a good recommendation for contractors. In fact, their service has worsened over the past year rather than improving.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Simple Security Solutions Warning: they charge you for their work but do not complete it

    I used Porch.com to hire this company. I paid Shawn Noecker over $4,000 for a terrible experience, and he never completed the install. I had to hire another firm to complete the work. The owner has anger management issues and will throw out F-bombs multiple times in a conversation.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Boston Home Services

    We used Porch.com to hire Joe and Julie, the owners and operators of Boston Home Services, who are very professional, knowledgeable, and trustworthy people. They came in and asked my husband and I questions until they gathered all the information they needed to understand exactly what we wanted. They took care of the entire project, materials, other contractors, etc.

    The stairs turned out beautiful due to Joe's perfectionism and workmanship. Joe wasn't just concerned with the project, but because he is so people-oriented, he was also very tuned to any safety concerns and the inconvenience the family endured due to living in a construction zone. He was so considerate of everyone in the household. By the end of the job, they were invited to barbecues at our house. We got a beautiful staircase at a very reasonable price and two good friends.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 5 people found this review helpful

    Scam

    • Lansdale, PA,
    • Feb 7, 2017

    This program is terrible. They have no customer service, and they provide no good leads. If you are a contractor stay away because it is a total rip off.

    Bottom Line: No, I would not recommend this to a friend

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  • MHT Home Services

    I have used the services of Mike from MHT Home Services (from Porch.com) twice now. Each time he arrived at the designated time, ready to work. He had all his tools with him, so there was no downtime. He completed the work in a timely and professional way. He also took the time to explain to me each thing he was doing and why. I was very happy with his work and will be using him again in the future.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Great review for Jose's siding work

    I used Porch. com to get Orange County Electrical and Siding out of Stanton, California. Jose and his group of guys are great, and they did a beautiful job on my back house siding. They worked in the rain, were always on time, and did a beautiful job. I would recommend them to anyone. Every time I call they text back or call immediately. They're very neat, hard-working and efficient. I found them on the Porch.com site and am so happy with them.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 5 people found this review helpful

    Rip off leads

    I purchased a lead for $35.00 to build a deck. I then received the homeowner's information, and when I contacted the homeowner about giving an estimate, the homeowner said she already contracted with someone.

    I tried to reach Porch.com to request a refund, but there is no phone number for contractors to speak with someone. I then went to the review section of the lead to enter the reason I requested a refund and entered that the homeowner already contracted with someone. I was never reimbursed the $ 35.00.

    To make a long story short, stay away from Porch.com, they are a fake lead service and only want to take your money for fake leads!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Research/untruthful posts & reviews, and lack of professionalism and customer service

    Porch.com is far from "professional." They allow non-customers of local businesses to make false and inaccurate reviews of businesses and business owners that the individual has never met, conversed, emailed, nor worked with.

    I would never use this horrendous website for reviews on businesses, nor would I ever recommend this site.

    I would use reputable websites such as the state website, Secretary of State website, and local civil courts (all records in civil court are available to the public free of charge).

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Thanks for the warning

    • Lawrenceville, GA,
    • Jan 21, 2017

    I was wanting to increase my leads to keep the pipeline full and thought I would try Porch.com out. I checked out other contractor reviews, and am glad I did. I canceled the card that they could charge and called and canceled with them as well. I was only one day into it and out $100, but we will see if I get that back.

    Porch.com told me they started doing things differently, starting about six months ago, because it was not working for contractors. But I read reviews as recent as this past November, and to be fair, if any contractor is happy with them, write a review and let people know it could be a good thing.

    Thanks for the warning for those who did a review.

    Bottom Line: No, I would not recommend this to a friend

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  • Home owner

    We were referred to Brushes Over Broome, whom they claim to be professional painters. They informed us that they were capable of taping and painting. Well, we had them back not once but twice to make repairs to what they claimed they were professionals in. Needless to say, it was in worse shape when all said and done. They may be able to paint, but definitely know nothing about taping and plastering. I am very dissatisfied.

    Bottom Line: No, I would not recommend this to a friend

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Showing 1-11 of 102

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