About Porch.com

By providing design and remodel ideas and inspiration, residential construction costs, as well as a way for local contractors to connect with customers, Porch.com claims to be the leading home improvement network. As such, Porch claims to make “home improvement easy, delightful, and connected.”

But when it comes down to it, is Porch.com really a one-stop shop for home improvement ideas, and is it a good method of reaching your customers? We performed some research and here’s what we learned.

Porch.com Details

Matt Ehrlichman claims he came up with the idea for Porch after he began building his Seattle home, but couldn’t find a website that provided inspiration, access to professionals, and customer reviews all in one place. As such, at its most basic, Porch.com claims to be a home improvement network that uses public and private data to showcase featured projects and related professionals in your area, in addition to real reviews from other customers who’ve used these same contractors.

Professionals

With this in mind, Porch features more than 1.5 million professionals across 250 categories that you can search for based on a variety of criteria, including those used and endorsed by your neighbors, project and cost history, as well as your personal preferences (e.g. contractor expertise, licensing, credentials, etc.). In order to locate a professional using Porch.com, you’ll simply need to enter the type of contractor you’re looking for (e.g. carpenter, electrician, etc.) and your city, and then press the “Go” button.

Inspiration

When browsing Porch’s photos for inspiration, you can view all projects at once, only those for specific rooms (e.g. kitchen, dining room, etc.), as well as those related to landscaping and outdoor living ideas. Then, you can further filter these results by popularity, cost, and distance.

Data

Next, Porch.com provides insights on over 90 million projects across the U.S. through expert advice, the ability to scrapbook photo ideas, in addition to maintenance reminders and historical information about your home (e.g. past projects, permit history, who’s worked on your home, etc.). On top of this, you can also view your neighborhood’s stats regarding project costs, home values, and more.

Your Porch

Finally, as you’re browsing the Porch website, if you run across a professional you’re interested in contacting or an inspirational pic you’d like to use as a reference, you can save them to your Home section for later retrieval.

Porch Pro

In addition to the consumer-focused features noted above, Porch.com also offers a Pro version, which is intended for use by businesses looking for customers. Using the Pro feature, businesses can create free profiles that become available when local customers search for contractors in their industry, who can then rank their experience and thereby build a word-of-mouth reputation.

Porch Pricing & Refund Policy

In order to sign up for a free Porch.com individual (e.g. non-business) account, you can do so through either Facebook or email.

While there are no prices listed on the Porch website for their Pro service, this review from 2013 puts the cost at $35.

What’s the Bottom Line About Porch?

With all of this in mind, does Porch.com really organize “inspiration, project data, and word-of-mouth referrals in one place?” Likely, but keep the following in mind:

Although Porch was founded in 2012, the company didn’t go live until the end of 2013. Because of the company’s unique use of data and its application in the home improvement niche however, Porch.com has received an immense amount of media attention over the past 6-8 months. In fact, because Porch claims that its reviews can’t be “gamed,” the company is widely expected to give other review website such as Angie’s List and Yelp a serious run for their money.

With this said, there are almost no online reviews from customers who’ve used Porch.com’s services, so it’s difficult to gauge overall satisfaction levels. With this said their service is completely free, so if you’re not pleased you’ll only be out some time.

We also didn’t locate reviews from any professionals who paid for Porch’s Pro service, although we did find more than one review from former/current sales staff that these Pro accounts may not provide clear value or return on investment.

Bottom line: Porch.com’s new way of using data to help individuals prepare for home building/renovation projects could stand to revolutionize the industry, although it remains to be seen how effective this will be at helping businesses connect with customers.

Now read: Insider’s Tips: How to Avoid Home Improvement Scams or Rip Offs & How to Find a Reliable Contractor

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144 Customer Reviews for Porch.com

Average Customer Rating: 2.2
Rating Snapshot:
5 star: 38 4 star: 3 3 star: 2 2 star: 6 1 star:  95
Bottom Line: 31% would recommend it to a friend
Showing 1-11 of 144
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  • Total crap show

    As a contractor, I can tell you that their leads are nonsense. You will be charged for "leads" that you cannot contact. Good luck getting your refund. The only contractors using the service are new and unqualified who have no customer base.

    Bottom Line: No, I would not recommend this to a friend

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  • Precision Heating & Cooling Inc

    Larry came out and did a fantastic job with servicing my air conditioner. He had great customer service and explained everything that was wrong in detail to where I would understand. He left with everything working, and I felt very comfortable and confident with everything once he left. I had a great experience. Thank you!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Incompetent workers

    I asked them to put up my frameless shower door in my newly remodeled master bathroom. I showed the guy an ad picture of what he's going to deal with, and well, guess what? Without using his brains, he placed the stationary glass panel where there's a lot of space to get into the shower and was about to put the sliding glass panel where there's a toilet to go through to enter the shower. In short, he was putting it the reverse way because according to him that's what it showed in the ad picture. What the heck? You got no common sense, and now I have holes everywhere in my newly remodeled bathroom. Imbeciles! That's what you call PROFESSIONALS?

    Bottom Line: No, I would not recommend this to a friend

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  • HVAC installation

    • New Park, PA,
    • Sep 10, 2017
    • Verified Reviewer

    Testerman Heating and Cooling, of Delta, Pennsylvania, replaced my existing oil furnace and AC unit. Randy Testerman and Scott provided a top notch job. The installation was neat and clean and completed in a timely manner. Everything seemed straightforward from the initial phone call to the final demonstration of a working, efficient HVAC system. Cost seemed very reasonable, and I like the fact that they're a small local company. I would definitely recommend them.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Harrassing Robocalls

    I'd like to give -10. They call 3 or 4 times a day EVERY day. They ignore my request to NOT call again. I had them make an appointment with another company so I could get a visit. I asked for a business call and then filed a complaint with BBB. They purchase numbers from HomeAdvisor.com (so they say) and other companies. Do NOT request bids online. That's how it gets started.

    Bottom Line: No, I would not recommend this to a friend

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  • Installed a metal roof

    I just had a metal roof installed on our house by Booby Sprouse, his work ethic and knowledge were top notch. I would recommend his company to anyone. He answered all my questions by explaining what needed to be done and how he would do it. Working each day for several hours, he got the job done very quickly. We are very pleased and have already had neighbors making very nice comments.

    Bottom Line: Yes, I would recommend this to a friend

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  • Be aware of Sanchez Home Improvement, a complete scam!

    Unfortunately, working with Ulises Sanchez, as the sole contractor and owner of the Sanchez Home Improvement, has been nothing but a nightmare. He's very unprofessional, fake, and a liar at its best, to put it mildly. He and his crew have not only ruined my expensive kitchen counter tops but also took the entire money upfront and left the job without at least the integrity to clean their mess let alone to refund the money. I have reported him and his business to Better Business Bureau and small court. Please, everyone, be aware of this guy and his business as they are simply crooks.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    The worst - you'll regret using them

    • West of Boston, MA,
    • Aug 30, 2017
    • Verified Reviewer

    They were referred by Lowe's. I made an appointment for Thursday for basic plumbing. They canceled Thursday morning. They rescheduled for Saturday. I waited; nothing. I found out that the provider has to speak with you before heading out that day. I was working in my basement, not waiting by the phone. The guy was going to come later that day. A few hours later it's canceled and rescheduled for 8 am on Sunday. No show on Sunday! Holy cow.

    This website should be blocked before anyone else makes the mistake of relying on them. DO NOT use this website for any services!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Not qualified to do job

    • Littleton, CO,
    • Aug 15, 2017
    • Verified Reviewer

    I hired from Porch.com based on a recommendation from Lowe's. They expressed how these people are pros and this is where they look (Lowe's) to get their subs.

    I certainly didn't get any pro. This guy couldn't make a straight cut in the tile. He didn't have the proper equipment to do the job. I kept hoping it would get better, but it didn't. I now have a job that someone else is going to have to come in and repair.

    Word of mouth is the best way to find good people, not the internet. Good people are in high demand but it is definitely worth waiting for them and getting the job done right.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Most disorganized referral service EVER

    I tried to arrange for a bathroom exhaust fan to be installed. I contacted Porch.com and filled out the entire questionnaire on service that was to be fulfilled. They set up appointments with the wrong type of sub contractors. Two different HVAC people called and said they don't do this. Each time I called back Porch.com, they didn't have any particulars of request needed except phone and email.

    Today I spoke to them three different times, each time explaining each item needed for this, venting, electrical, and dry wall work. They promised by the fourth call they would get the PORCH Home Services and it would be scheduled. No call from Porch Home Services. I finally call to see if there will be someone to show up after taking off work. They tell me "sure!" Oh, but "we don't do electrical." No kidding, six phone calls and three days wasted.

    Horrible referral service, horrid customer service and follow through.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Worst lead generation company.

    • Pennsylvania,
    • Aug 10, 2017
    • Verified Reviewer

    I've been a member of Porch for about eight months. First, they told me that they will charge me $300, so every lead will deduct from the $300. They start sending me leads where I couldn't get in touch with people, and for work I do not do. Once I went on the estimate, and when I told the customer that they didn't write that in the request and I don't do that type of work, the customer told me that Porch's customer service told them to put that information to get a better response.

    I did get a refund for most of them. It's been about three months, and I haven't got a single lead. I asked to get a refund and was told to try and cover a larger area and then I will not get a refund. Use any other lead generation company; this one is no good. I'm a contractor.

    Bottom Line: No, I would not recommend this to a friend

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Showing 1-11 of 144

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