About Porch.com

By providing design and remodel ideas and inspiration, residential construction costs, as well as a way for local contractors to connect with customers, Porch.com claims to be the leading home improvement network. As such, Porch claims to make “home improvement easy, delightful, and connected.”

But when it comes down to it, is Porch.com really a one-stop shop for home improvement ideas, and is it a good method of reaching your customers? We performed some research and here’s what we learned.

Porch.com Details

Matt Ehrlichman claims he came up with the idea for Porch after he began building his Seattle home, but couldn’t find a website that provided inspiration, access to professionals, and customer reviews all in one place. As such, at its most basic, Porch.com claims to be a home improvement network that uses public and private data to showcase featured projects and related professionals in your area, in addition to real reviews from other customers who’ve used these same contractors.

Professionals

With this in mind, Porch features more than 1.5 million professionals across 250 categories that you can search for based on a variety of criteria, including those used and endorsed by your neighbors, project and cost history, as well as your personal preferences (e.g. contractor expertise, licensing, credentials, etc.). In order to locate a professional using Porch.com, you’ll simply need to enter the type of contractor you’re looking for (e.g. carpenter, electrician, etc.) and your city, and then press the “Go” button.

Inspiration

When browsing Porch’s photos for inspiration, you can view all projects at once, only those for specific rooms (e.g. kitchen, dining room, etc.), as well as those related to landscaping and outdoor living ideas. Then, you can further filter these results by popularity, cost, and distance.

Data

Next, Porch.com provides insights on over 90 million projects across the U.S. through expert advice, the ability to scrapbook photo ideas, in addition to maintenance reminders and historical information about your home (e.g. past projects, permit history, who’s worked on your home, etc.). On top of this, you can also view your neighborhood’s stats regarding project costs, home values, and more.

Your Porch

Finally, as you’re browsing the Porch website, if you run across a professional you’re interested in contacting or an inspirational pic you’d like to use as a reference, you can save them to your Home section for later retrieval.

Porch Pro

In addition to the consumer-focused features noted above, Porch.com also offers a Pro version, which is intended for use by businesses looking for customers. Using the Pro feature, businesses can create free profiles that become available when local customers search for contractors in their industry, who can then rank their experience and thereby build a word-of-mouth reputation.

Porch Pricing & Refund Policy

In order to sign up for a free Porch.com individual (e.g. non-business) account, you can do so through either Facebook or email.

While there are no prices listed on the Porch website for their Pro service, this review from 2013 puts the cost at $35.

What’s the Bottom Line About Porch?

With all of this in mind, does Porch.com really organize “inspiration, project data, and word-of-mouth referrals in one place?” Likely, but keep the following in mind:

Although Porch was founded in 2012, the company didn’t go live until the end of 2013. Because of the company’s unique use of data and its application in the home improvement niche however, Porch.com has received an immense amount of media attention over the past 6-8 months. In fact, because Porch claims that its reviews can’t be “gamed,” the company is widely expected to give other review website such as Angie’s List and Yelp a serious run for their money.

With this said, there are almost no online reviews from customers who’ve used Porch.com’s services, so it’s difficult to gauge overall satisfaction levels. With this said their service is completely free, so if you’re not pleased you’ll only be out some time.

We also didn’t locate reviews from any professionals who paid for Porch’s Pro service, although we did find more than one review from former/current sales staff that these Pro accounts may not provide clear value or return on investment.

Bottom line: Porch.com’s new way of using data to help individuals prepare for home building/renovation projects could stand to revolutionize the industry, although it remains to be seen how effective this will be at helping businesses connect with customers.

Now read: Insider’s Tips: How to Avoid Home Improvement Scams or Rip Offs & How to Find a Reliable Contractor

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86 Customer Reviews for Porch.com

Average Customer Rating: 2.5
Rating Snapshot:
5 stars: 29 4 stars: 1 3 stars: 1 2 stars: 5 1 stars: 50
Bottom Line: 37% would recommend it to a friend
Showing 1-11 of 86
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  • Horrible scam

    I enrolled with this company to try to expand my customer base. I was told that leads were charged to my account at a rate of $28.80/each. Card charged $288. Within 5 days I had 8 leads in my email and by 8 days all 10. So what did they think I was going to do for the other 22 days. I actually do the work, and 8 leads in 5 days is a lot of estimates. Then the customers are not going to want to wait to get their work done if I've got all those jobs. So the potential to get a good percentage of those leads was void.

    Within 3 weeks of enrolling no notice was given or warning that leads would now be charged at $42 each. When confronted with this the representatives told me that I should have received some sort of email - I did not. I received some leads at 11 p.m, 2 a.m., and 4 a.m. Who in their right mind or what business sends a contractor a lead at 2 a.m. or 4 a.m. in order to receive the 10% discount that they claim if you reply within one hour to give them good status. I would need to call the customer at 2 o'clock in the morning. Avoid this company like the plague, they are dishonest and not worth it.

    Bottom Line: No, I would not recommend this to a friend

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  • Pissed

    I purchased new door hardware from Lowe's and was directed to Porch.com to locate a handyman to install. First off, it took 3 days and multiple calls to get someone. The job was to replace existing hardware and re-key. The "handyman" screwed up the re-keying of the first lock so had to reorder the cylinder which was going to take 10 days to arrive. He would not accept a check and wanted $200 cash. I was very reluctant to do this but he promised to return to finish the job. When the part arrived, I tried to contact the "handyman" but he did not return my calls. After more than a week, I tackled the job myself (note: senior female here) and replaced the cylinder and successfully re-keyed 3 locks myself. I called Porch to lodge my displeasure but they did not return my call.

    Bottom Line: No, I would not recommend this to a friend

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  • Cannot trust the professionals listed

    • Ohio,
    • Nov 28, 2016

    Porch claims to be having professionals working for them but any scam artist can be listed there and your details can be jeopardized to anyone for a few dollars. Basically if I am a scam artist I can list myself by paying money to Porch and get few leads from Porch. The professional could scam the homeowners and walk away and nothing will be done by Porch.

    Bottom Line: No, I would not recommend this to a friend

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  • Mr. Small Jobs

    Mr. Small jobs did a wonderful job on my kitchen remodel. The price was very reasonable and the quality of the workmanship was excellent. Will definitely call them again for any of my repairs.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Poor Support Team

    • Chicago, IL,
    • Nov 8, 2016

    I was a service provider with Porch.com for a few months. In that time they did not provide assistance with customer issues, such as scheduling and no-shows. Their "pay as you go" system requires providers to purchase leads to bid on projects. I arrived at a customer's apartment, and she wasn't there and did not respond to my messages. Porch refused to refund the customer lead or offer any reimbursement for parking or time.

    I would suggest TaskRabbit as a better alternative to this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    One of the biggest scams around for contractors. STAY AWAY.

    I used this service for the three months. All the leads were bogus. Either no one answered the number or the service they wanted wasn't one of the services that I listed. When I confronted my Porch rep, he would tell me that they would refund the amount back into my account. Well, that wasn't always the case. When I canceled he refused to send me a refund but told me that it WOULD stay on my account. Well if I cancelled your service why would I want you to hold my money.

    I was stupid in thinking that these people would be upfront with me, I was wrong. Stay away, far away from these people. They don't deliver and are misleading.

    Bottom Line: No, I would not recommend this to a friend

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  • Contractors Stay Away from Porch -- Scam

    Contractors beware! Porch is a horrible company and is nothing more than a scam. They send you pay as you go leads with no way to screen the clients and most of them are bogus leads. You have to pay to get the so-called lead info and there is no way to get refunded for bad leads. I highly recommend that you make a formal complaint with your State Attorney Generals Office. These guys need to be shut down.

    Mark Collins,
    C & C Construction NW LLC

    Bottom Line: No, I would not recommend this to a friend

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  • Not worth it from a consumer point of view

    • Seattle, WA,
    • Oct 23, 2016

    Looking for a floor installers, I tried to get information about a specific contractor and unwittingly went thru porch.com. That was last night. This morning, before 8 a.m. I received a very canned scripted marketing call from a completely different installer touting a 1/2 off sale. Nowhere else could have gotten my info.

    Porch.com provided me via email with three names. None of them were the contractors I was interested in and were nonentities as far as any local recs I'd read from other sources. Porch.com requires me to make an account simply so I could "Cancel My Project" and unsub from the mails.

    For consumers, I worked for an interior designer and I can't place any faith in the recs I'd get here. Remodeling is stressful enough. Porch is probably more bother than it's worth.

    For contractors, I don't know if any contractor who cares about their work and reputation would want to _pay_ to use this platform. Even if they do send out your name and not someone else's, the set-up casts doubt on everyone.

    And sheesh, don't call prospective clients before 8 AM.

    Bottom Line: No, I would not recommend this to a friend

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  • Scam

    Stay very far away from these people. They will lie and deceive you just to get your money. Their leads are unqualified and in some cases bogus leads. My leads ranged anywhere between 40 and 50 dollars per lead, absolute garbage! I have worked with multiple companies, Angie's list, Thumbtack and Pro Referral. Porch.com has to be the worst, and I urge you to run. Do not give this company your credit card.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Deceptive Practices

    • Novi, MI,
    • Oct 11, 2016

    Contractors, do not list your business on porch.com! They are simply using your business name to divert visitors from finding you and sending them to their paid advertisers. This is my experience:

    I agreed to add my business profile to porch.com after getting a phone call from a Rep who told me his company had teamed up with Lowes. He told me porch.com was simply looking for contractors to connect with Lowes customers that were looking to hire service professionals and it’s completely free. Sound innocent enough? 3 months later...

    I noticed my porch.com profile listing was ranking pretty high under my own business name. I clicked on it to check out my listing and was shocked to see a phone number that wasn't mine. Porch.com replaced my number with a tracking phone number. Sound shady enough? THERE’S MORE. Also, in bold letters, it says “Contact (and) My Business Name". Right below is a button "Request Quotes".

    Click on that button and a popup appears with a form to fill out your project details and a pre-selected checkbox that says "Connect with up to 3 additional professionals to get quotes".

    WOW, THAT’S BOLD! The reason they wanted my business info was so they could rank their website in searches for my business name and divert those visitors to their paying customers as leads. UNBELIEVABLE! What a crafty business model.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    No Credit on Unqualified Leads

    Peak was contacted by Porch.com in which they needed qualified contractors in my area. I signed up for a package and asked numerous questions about unqualified leads and credits for them. Porch.com will not refund your money on unqualified leads which were 75% of them. Unqualified lead to us is an unresponsive lead in which you could not make contact with the customer. We cancelled this service. I highly recommend you find a company who is fair and Porch.com is not one.

    Bottom Line: No, I would not recommend this to a friend

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