About Porch.com

By providing design and remodel ideas and inspiration, residential construction costs, as well as a way for local contractors to connect with customers, Porch.com claims to be the leading home improvement network. As such, Porch claims to make “home improvement easy, delightful, and connected.”

But when it comes down to it, is Porch.com really a one-stop shop for home improvement ideas, and is it a good method of reaching your customers? We performed some research and here’s what we learned.

Porch.com Details

Matt Ehrlichman claims he came up with the idea for Porch after he began building his Seattle home, but couldn’t find a website that provided inspiration, access to professionals, and customer reviews all in one place. As such, at its most basic, Porch.com claims to be a home improvement network that uses public and private data to showcase featured projects and related professionals in your area, in addition to real reviews from other customers who’ve used these same contractors.

Professionals

With this in mind, Porch features more than 1.5 million professionals across 250 categories that you can search for based on a variety of criteria, including those used and endorsed by your neighbors, project and cost history, as well as your personal preferences (e.g. contractor expertise, licensing, credentials, etc.). In order to locate a professional using Porch.com, you’ll simply need to enter the type of contractor you’re looking for (e.g. carpenter, electrician, etc.) and your city, and then press the “Go” button.

Inspiration

When browsing Porch’s photos for inspiration, you can view all projects at once, only those for specific rooms (e.g. kitchen, dining room, etc.), as well as those related to landscaping and outdoor living ideas. Then, you can further filter these results by popularity, cost, and distance.

Data

Next, Porch.com provides insights on over 90 million projects across the U.S. through expert advice, the ability to scrapbook photo ideas, in addition to maintenance reminders and historical information about your home (e.g. past projects, permit history, who’s worked on your home, etc.). On top of this, you can also view your neighborhood’s stats regarding project costs, home values, and more.

Your Porch

Finally, as you’re browsing the Porch website, if you run across a professional you’re interested in contacting or an inspirational pic you’d like to use as a reference, you can save them to your Home section for later retrieval.

Porch Pro

In addition to the consumer-focused features noted above, Porch.com also offers a Pro version, which is intended for use by businesses looking for customers. Using the Pro feature, businesses can create free profiles that become available when local customers search for contractors in their industry, who can then rank their experience and thereby build a word-of-mouth reputation.

Porch Pricing & Refund Policy

In order to sign up for a free Porch.com individual (e.g. non-business) account, you can do so through either Facebook or email.

While there are no prices listed on the Porch website for their Pro service, this review from 2013 puts the cost at $35.

What’s the Bottom Line About Porch?

With all of this in mind, does Porch.com really organize “inspiration, project data, and word-of-mouth referrals in one place?” Likely, but keep the following in mind:

Although Porch was founded in 2012, the company didn’t go live until the end of 2013. Because of the company’s unique use of data and its application in the home improvement niche however, Porch.com has received an immense amount of media attention over the past 6-8 months. In fact, because Porch claims that its reviews can’t be “gamed,” the company is widely expected to give other review website such as Angie’s List and Yelp a serious run for their money.

With this said, there are almost no online reviews from customers who’ve used Porch.com’s services, so it’s difficult to gauge overall satisfaction levels. With this said their service is completely free, so if you’re not pleased you’ll only be out some time.

We also didn’t locate reviews from any professionals who paid for Porch’s Pro service, although we did find more than one review from former/current sales staff that these Pro accounts may not provide clear value or return on investment.

Bottom line: Porch.com’s new way of using data to help individuals prepare for home building/renovation projects could stand to revolutionize the industry, although it remains to be seen how effective this will be at helping businesses connect with customers.

Now read: Insider’s Tips: How to Avoid Home Improvement Scams or Rip Offs & How to Find a Reliable Contractor

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121 Customer Reviews for Porch.com

Average Customer Rating: 2.3
Rating Snapshot:
5 star: 36 4 star: 1 3 star: 2 2 star: 6 1 star:  76
Bottom Line: 33% would recommend it to a friend
Showing 1-11 of 121
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  • 3 out 4 people found this review helpful

    Just say no to this service. Get them to send you 5 free leads before paying anything.

    • Atlanta, GA,
    • Jun 7, 2017
    • Verified Reviewer

    I am a contractor who has used Porch.com for a few years. Never had a problem. They would send me a lead, and I could decide to pay $18 for the contact info. It has worked fine on a few jobs.

    Then four months ago we have a NEW Porch.com contact me to pay $350 a month for "new fantastic leads." The rep promised easy credit back if the lead was wrong from info, to this and that. Well, they said to try it for three months, and at the end, I will be like 92% of contractors that keep using the service. I said ok.

    The new fantastic leads started to come in. If you could talk to someone, they would say I never request this. And the other leads had bad info and were just crap. I called and requested a credit and was credited a few leads, then nothing. It is charge, baby, charge. If you read reviews online, you will see.

    So I did three months and sent an email to cancel to the rep (with no reply) and to cancel my credit card. Well, then the manger called and I sent him a copy of cancellation email. Well, it's been nothing but an email every day, "we can't process your payment." But what is interesting is that a couple of days later I get leads from some company (Smith-something) that I never came across. This company asked for three free leads to see if that worked. I get these same bad leads from Porch.com. I guess its just a boiler room coning contractors.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 7 people found this review helpful

    Would not recommend

    • Indiana,
    • May 20, 2017
    • Verified Reviewer

    Like another review said, in my case, Porch.com sent my info to another similar service GoSmith. I could have just gone to GoSmith directly. I was expecting to be connected directly to other contractors. In addition, there was no indication of how many contractors they work with in the category of the project I requested. Nothing to give me any sense of what I was getting into. The only reason I had gone to Porch.com is because Lowes vouched for them and I have a good relationship with Lowes.

    Furthermore, Porch.com's customer service is poor. I decided to delete my account as I had better luck locating my own contractor to do the work. I was thinking I might try their service again in the future. The trick is, there is no means to cancel your account on their website. Dude, this is 2017. Get a real web portal.

    There is, however, an opt-out section on their privacy policy (https://porch.com/about/privacy). At the time of this writing the verbiage was:

    "To change or delete your information, you may login to your account and modify or remove specified information that resides in your account. If you want to delete your account, please contact us at questions@porch.com."

    So I did exactly that. The first response was essentially "We deleted your project". I responded back citing the above saying "No, I think you misunderstood, please delete my account." The response to that was a very long explanation about how they couldn't do that.

    At that point, I called the customer service center. The first agent I got connected to didn't seem to know how to work her headset/phone. There was a bad echo and background noise. The agent explained they're in a not so ideal call center and there tends to be a lot of background noise. I had to hang up and call again. The second agent I got connected to the call was clear and no background noise, but he kept talking over me explaining why they couldn't honor their own policy. I was like, you've outlined a process telling me what my rights are, you better honor them. I then threatened to make BBB/Attorney General complaint if they failed to comply. At this point, the agent essentially leveled with me and explained it's not easy for them to delete your account because it's a manual process and they don't have the tools to do it. To this I replied, "I can sympathize with that, but your site says you will do it and you need to honor your policies and processes." He said, "okay, I will make sure it gets done" and gave me his direct email.

    Seriously unprofessional and borderline shady.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Contractor teview

    • Durham, NC,
    • May 17, 2017
    • Verified Reviewer

    The Porch Contractor that was referred (Larry Wallace Construction) ended up being a disaster.

    Mr. Wallace did not show up when he said he was coming to work on my job. There were multiple times he would show up late, work two hours, say he would be back to work on my job the next morning, and he did not show up, and I did not hear a word from him for over a week (on numerous occasions).

    There was nothing in the contract that spoke to me proving the tools to accomplish the job. Throughout the project, to date, Mr. Wallace has used my tools almost exclusively, saying his tools were not in his truck.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Carrisal Construction

    I hired Carrisal cCnstruction to come put a new roof on my house from last year's hail storm. It was a wonderful experience, very professional and nice. They looked at the roof, we picked the shingles, and within two days it was done. I recommend this company for anything you need to be done.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 5 people found this review helpful

    Do not use

    • New York, NY,
    • May 4, 2017
    • Verified Reviewer

    All they do is forward your contact info out to a bunch of other lead generation companies. They don't even forward the details of the job, just the type. I did not get one legitimate contractor from this, just a bunch of other companies offering to put me in contact with local contractors.

    That's what Porch is supposed to do to begin with! If they didn't have any contractors in my area, I understand that, but don't pass on my information to other companies I haven't had a chance to vet.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    Should be an option for 0 stars

    This has to be one of the worst services I have ever attempted to use. I submitted a project request on April 21st, 2017 and got an automated e-mail stating I would be contacted within 24-48 hours. A few days go by, no contact. I get in my project on their site and submit an e-mail asking for a follow up. A few more days still no contact. Here we sit May 3rd 2017 and no contact. I call their number and immediately get a bunch of garbage music. No one to talk to, not even an automated "please hold as all of our people are busy". Just garbage ass loud music. About 3 minutes in it goes to a Voicemail stating “Please leave a message after the beep”. That's it. Save your time and find a different service who might actually want your business.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Horrible contractor

    • Moss Point, MS,
    • May 3, 2017
    • Verified Reviewer

    Contractor Ohara Industries operated by Ricky Bryant did not know one thing about the job once it started. He cut corners and lied anytime he thought he could. I am very disappointed that after spending so much time and money with Lowes, that this guy was recommended to us. Please beware and never hire this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Bad leads

    • Saint Petersburg, FL,
    • Apr 24, 2017
    • Verified Reviewer

    So you run a business, do all the phases, i.e. payroll, books, answer phones, run estimates, type out estimates, etc.

    Now imagine more office workload; sending more emails, always worried about refunds because they CAP your refunds, making phone calls arguing about REFUNDS. It is more work than it's worth! There are more bad leads than good leads. Good luck having any spare time to deal with refunds!

    It is the worst lead service. They can't tailor the leads to fit your needs so you wind up returning 95% of them. It is a PAIN in the butt! I recommended their competition to them. They'll spend more time in the office than running good leads.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Carrisal Construction

    Carrisal Construction remodeled my kitchen they did a wonderful job. The gentlemen were very professional and friendly. I would recommend this company to everyone looking to do any type of remodeling.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 5 people found this review helpful

    Poor quality materials; terrible service

    • Chamblee, GA,
    • Apr 23, 2017
    • Verified Reviewer

    The company and its workers do not respond to phone calls. The quality of the work and materials are very poor and border on fraud.

    No receipts were supplied to confirm the purchases of the materials to rebuild a deck. The material quality was bad, and the company cuts corners to avoid supplying the appropriate wood posts.

    Recourse is being pursued. I would expect the company to use quality materials on the deck and add the appropriate support posts. I expect the company to respond to phone calls. I expect the company to finish all required work in a timely manner. In the absence of material receipts, I expect the company to refund $2,000.00 for the shoddy work

    I DO NOT recommend this company!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Do not hire this person

    MIKE GERARD is a very poor builder, in fact, I had several Contractors come by for estimates to finish an add-on room to my travel trailer that Mike quit on, and they all would not touch the job and called Mike a very bad builder that should not be in the business. I now have to redo all of it because he can not build a straight frame to connect to my slide out, he uses poor and old materials that leak from holes, and he uses spray insulation to cover gaps that were not cut straight, then covers everything with roofing material and called it done.

    Do NOT make the same mistake as I have, do not hire this person!

    Bottom Line: No, I would not recommend this to a friend

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Showing 1-11 of 121

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