About Porch.com

By providing design and remodel ideas and inspiration, residential construction costs, as well as a way for local contractors to connect with customers, Porch.com claims to be the leading home improvement network. As such, Porch claims to make “home improvement easy, delightful, and connected.”

But when it comes down to it, is Porch.com really a one-stop shop for home improvement ideas, and is it a good method of reaching your customers? We performed some research and here’s what we learned.

Porch.com Details

Matt Ehrlichman claims he came up with the idea for Porch after he began building his Seattle home, but couldn’t find a website that provided inspiration, access to professionals, and customer reviews all in one place. As such, at its most basic, Porch.com claims to be a home improvement network that uses public and private data to showcase featured projects and related professionals in your area, in addition to real reviews from other customers who’ve used these same contractors.

Professionals

With this in mind, Porch features more than 1.5 million professionals across 250 categories that you can search for based on a variety of criteria, including those used and endorsed by your neighbors, project and cost history, as well as your personal preferences (e.g. contractor expertise, licensing, credentials, etc.). In order to locate a professional using Porch.com, you’ll simply need to enter the type of contractor you’re looking for (e.g. carpenter, electrician, etc.) and your city, and then press the “Go” button.

Inspiration

When browsing Porch’s photos for inspiration, you can view all projects at once, only those for specific rooms (e.g. kitchen, dining room, etc.), as well as those related to landscaping and outdoor living ideas. Then, you can further filter these results by popularity, cost, and distance.

Data

Next, Porch.com provides insights on over 90 million projects across the U.S. through expert advice, the ability to scrapbook photo ideas, in addition to maintenance reminders and historical information about your home (e.g. past projects, permit history, who’s worked on your home, etc.). On top of this, you can also view your neighborhood’s stats regarding project costs, home values, and more.

Your Porch

Finally, as you’re browsing the Porch website, if you run across a professional you’re interested in contacting or an inspirational pic you’d like to use as a reference, you can save them to your Home section for later retrieval.

Porch Pro

In addition to the consumer-focused features noted above, Porch.com also offers a Pro version, which is intended for use by businesses looking for customers. Using the Pro feature, businesses can create free profiles that become available when local customers search for contractors in their industry, who can then rank their experience and thereby build a word-of-mouth reputation.

Porch Pricing & Refund Policy

In order to sign up for a free Porch.com individual (e.g. non-business) account, you can do so through either Facebook or email.

While there are no prices listed on the Porch website for their Pro service, this review from 2013 puts the cost at $35.

What’s the Bottom Line About Porch?

With all of this in mind, does Porch.com really organize “inspiration, project data, and word-of-mouth referrals in one place?” Likely, but keep the following in mind:

Although Porch was founded in 2012, the company didn’t go live until the end of 2013. Because of the company’s unique use of data and its application in the home improvement niche however, Porch.com has received an immense amount of media attention over the past 6-8 months. In fact, because Porch claims that its reviews can’t be “gamed,” the company is widely expected to give other review website such as Angie’s List and Yelp a serious run for their money.

With this said, there are almost no online reviews from customers who’ve used Porch.com’s services, so it’s difficult to gauge overall satisfaction levels. With this said their service is completely free, so if you’re not pleased you’ll only be out some time.

We also didn’t locate reviews from any professionals who paid for Porch’s Pro service, although we did find more than one review from former/current sales staff that these Pro accounts may not provide clear value or return on investment.

Bottom line: Porch.com’s new way of using data to help individuals prepare for home building/renovation projects could stand to revolutionize the industry, although it remains to be seen how effective this will be at helping businesses connect with customers.

Now read: Insider’s Tips: How to Avoid Home Improvement Scams or Rip Offs & How to Find a Reliable Contractor

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114 Customer Reviews for Porch.com

Average Customer Rating: 2.3
Rating Snapshot:
5 stars: 35 4 stars: 1 3 stars: 2 2 stars: 6 1 stars: 70
Bottom Line: 34% would recommend it to a friend
Showing 1-11 of 114
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  • Bad leads

    • Saint Petersburg, FL,
    • Apr 24, 2017

    So you run a business, do all the phases, i.e. payroll, books, answer phones, run estimates, type out estimates, etc.

    Now imagine more office workload; sending more emails, always worried about refunds because they CAP your refunds, making phone calls arguing about REFUNDS. It is more work than it's worth! There are more bad leads than good leads. Good luck having any spare time to deal with refunds!

    It is the worst lead service. They can't tailor the leads to fit your needs so you wind up returning 95% of them. It is a PAIN in the butt! I recommended their competition to them. They'll spend more time in the office than running good leads.

    Bottom Line: No, I would not recommend this to a friend

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  • Carrisal Construction

    Carrisal Construction remodeled my kitchen they did a wonderful job. The gentlemen were very professional and friendly. I would recommend this company to everyone looking to do any type of remodeling.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Poor quality materials; terrible service

    • Chamblee, GA,
    • Apr 23, 2017

    The company and its workers do not respond to phone calls. The quality of the work and materials are very poor and border on fraud.

    No receipts were supplied to confirm the purchases of the materials to rebuild a deck. The material quality was bad, and the company cuts corners to avoid supplying the appropriate wood posts.

    Recourse is being pursued. I would expect the company to use quality materials on the deck and add the appropriate support posts. I expect the company to respond to phone calls. I expect the company to finish all required work in a timely manner. In the absence of material receipts, I expect the company to refund $2,000.00 for the shoddy work

    I DO NOT recommend this company!

    Bottom Line: No, I would not recommend this to a friend

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  • Do not hire this person

    MIKE GERARD is a very poor builder, in fact, I had several Contractors come by for estimates to finish an add-on room to my travel trailer that Mike quit on, and they all would not touch the job and called Mike a very bad builder that should not be in the business. I now have to redo all of it because he can not build a straight frame to connect to my slide out, he uses poor and old materials that leak from holes, and he uses spray insulation to cover gaps that were not cut straight, then covers everything with roofing material and called it done.

    Do NOT make the same mistake as I have, do not hire this person!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Bogus

    Porch sells leads to contractors, and the leads are bogus. The contractors pay for the leads and get no response, and they don't get refunded for the bad leads! I would never recommend this company! And will be filing a complaint with the BBB.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    No customer service whatsoever

    • Dudley, NC,
    • Mar 24, 2017

    I created an account with Porch.com as a professional. The site has this professional look for any customer, but once the pro gets to the dashboard, the page looks like it was created by a 5-year-old kid.

    There is no doubt that many people come to this site to find a good pro to do the job for them, but the thing is that Porch charges an excessive amount of money to the pro for the leads, and this money does not guarantee that you will get the job because there are many other contractors reaching for the same customer. So basically Porch is making tons of money while the pros are fighting to reach the customer and paying for nothing.

    The customer service is not there; I sent five emails trying to reach them and I was never answered once. I even try to reach the owner of Porch.com but I guess he was so not moved by my several attempts to reach him.

    Oh and uh, you cannot delete your account or remove your payment information from the system, and you CANNOT do it unless these people answer your emails, which is something they will never do. Something to think about isn't it?

    Bottom Line: No, I would not recommend this to a friend

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  • A preconstruction review for Reves Exteriors

    • Boise, ID,
    • Mar 21, 2017

    Jeff is a really great guy to work with (through Porch.com). He is really friendly and knows what he is talking about. But, first of all, about 10 minutes after their door to door sales person was here and took down my name, address, phone number, etc. etc. etc., I got a call from a gal in the office that asked me the same questions (name, address, phone number, etc. etc. etc.). Then I got a call from a guy who asked me the same questions over again. When I got the fourth call, I became a bit irritated.

    So, Jeff showed up right on time and gave us his sales pitch. Come on people, three hours and 10 minutes later, he was finally done selling me a new roof. That is totally unacceptable. I have better things to do with my time.

    So, if you have a lot of time to waste, Reves does a great job at selling roofs. If you don't want to spend three hours with a salesperson, then you might want to go somewhere else.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Spammed but only one contractor called me back

    • Kansas City, MO,
    • Mar 19, 2017

    Lowe's referred me to Porch.com when I called asking for fence repair.

    As soon as I submitted my info on the site, I was immediately spammed with emails and also text messages. I called each one, but literally only one returned my call. It also spammed my info to HomeAdvisor. One did leave a message on my office number, which I never provided, so I have no idea how they got the number. The one contractor who called me back tried to be helpful but didn't come out when he said nor did he ever provide a bid.

    I did a background check and court records show pages of lawsuits against him, including some in the last two years. Yikes. I would think if Lowe's is going to pimp out this site they would at least do some vetting on the contractors. It appears from reading these reviews that anyone can be referred as long as they fork over the $35 or whatever fee. I don't trust the site any more than Craigslist for reputable resources.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Horrible experience

    I was told I could try the service for 30 days for a mere 350 bucks, but after I gave my credit card info, I was then told that I was in their 90-day program with a monthly recurring charge. When I tried to back out they told me I would be reimbursed for all no good leads. So far I have spun my wheels with 15 leads that never returned a phone call, never responded, and have not set a single presentation.

    So far, I am about ready to just keep my 350 bucks, as it is a ridiculous waste of time trying to contact leads that are not leads, and trying to get credit back. It is very frustrating and aggravating and not worth my time when I could be spending my time making money instead of squandering it with phony leads!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Horrible services and contractor relations

    This is by far the worst lead system I have ever encountered as a professional contractor. They charge for leads that do nothing but create havoc and relationships between customers and contractors. They also never communicate or return emails to figure out problems between the contractor and pro.

    They basically scam people of their money and will be reported to the BBB and all other review sites. My advice for consumers and pro contractors is to use a different company!

    Bottom Line: No, I would not recommend this to a friend

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  • Sold my personal information

    • Columbus, OH,
    • Mar 9, 2017

    I went to Porch.com to be connected with companies in my area that could provide quotes for building a deck. I never did get anyone to call or email me regarding the deck, but the Porch.com company did give my personal information ( name, address, and phone number) to other companies who are now calling me every day to try and sell me things.

    Bottom Line: No, I would not recommend this to a friend

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Showing 1-11 of 114

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