About Porch.com

By providing design and remodel ideas and inspiration, residential construction costs, as well as a way for local contractors to connect with customers, Porch.com claims to be the leading home improvement network. As such, Porch claims to make “home improvement easy, delightful, and connected.”

But when it comes down to it, is Porch.com really a one-stop shop for home improvement ideas, and is it a good method of reaching your customers? We performed some research and here’s what we learned.

Porch.com Details

Matt Ehrlichman claims he came up with the idea for Porch after he began building his Seattle home, but couldn’t find a website that provided inspiration, access to professionals, and customer reviews all in one place. As such, at its most basic, Porch.com claims to be a home improvement network that uses public and private data to showcase featured projects and related professionals in your area, in addition to real reviews from other customers who’ve used these same contractors.

Professionals

With this in mind, Porch features more than 1.5 million professionals across 250 categories that you can search for based on a variety of criteria, including those used and endorsed by your neighbors, project and cost history, as well as your personal preferences (e.g. contractor expertise, licensing, credentials, etc.). In order to locate a professional using Porch.com, you’ll simply need to enter the type of contractor you’re looking for (e.g. carpenter, electrician, etc.) and your city, and then press the “Go” button.

Inspiration

When browsing Porch’s photos for inspiration, you can view all projects at once, only those for specific rooms (e.g. kitchen, dining room, etc.), as well as those related to landscaping and outdoor living ideas. Then, you can further filter these results by popularity, cost, and distance.

Data

Next, Porch.com provides insights on over 90 million projects across the U.S. through expert advice, the ability to scrapbook photo ideas, in addition to maintenance reminders and historical information about your home (e.g. past projects, permit history, who’s worked on your home, etc.). On top of this, you can also view your neighborhood’s stats regarding project costs, home values, and more.

Your Porch

Finally, as you’re browsing the Porch website, if you run across a professional you’re interested in contacting or an inspirational pic you’d like to use as a reference, you can save them to your Home section for later retrieval.

Porch Pro

In addition to the consumer-focused features noted above, Porch.com also offers a Pro version, which is intended for use by businesses looking for customers. Using the Pro feature, businesses can create free profiles that become available when local customers search for contractors in their industry, who can then rank their experience and thereby build a word-of-mouth reputation.

Porch Pricing & Refund Policy

In order to sign up for a free Porch.com individual (e.g. non-business) account, you can do so through either Facebook or email.

While there are no prices listed on the Porch website for their Pro service, this review from 2013 puts the cost at $35.

What’s the Bottom Line About Porch?

With all of this in mind, does Porch.com really organize “inspiration, project data, and word-of-mouth referrals in one place?” Likely, but keep the following in mind:

Although Porch was founded in 2012, the company didn’t go live until the end of 2013. Because of the company’s unique use of data and its application in the home improvement niche however, Porch.com has received an immense amount of media attention over the past 6-8 months. In fact, because Porch claims that its reviews can’t be “gamed,” the company is widely expected to give other review website such as Angie’s List and Yelp a serious run for their money.

With this said, there are almost no online reviews from customers who’ve used Porch.com’s services, so it’s difficult to gauge overall satisfaction levels. With this said their service is completely free, so if you’re not pleased you’ll only be out some time.

We also didn’t locate reviews from any professionals who paid for Porch’s Pro service, although we did find more than one review from former/current sales staff that these Pro accounts may not provide clear value or return on investment.

Bottom line: Porch.com’s new way of using data to help individuals prepare for home building/renovation projects could stand to revolutionize the industry, although it remains to be seen how effective this will be at helping businesses connect with customers.

Now read: Insider’s Tips: How to Avoid Home Improvement Scams or Rip Offs & How to Find a Reliable Contractor

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109 Customer Reviews for Porch.com

Average Customer Rating: 2.4
Rating Snapshot:
5 stars: 34 4 stars: 1 3 stars: 2 2 stars: 6 1 stars: 66
Bottom Line: 35% would recommend it to a friend
Showing 1-11 of 109
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  • No customer service whatsoever

    • Dudley, NC,
    • Mar 24, 2017

    I created an account with Porch.com as a professional. The site has this professional look for any customer, but once the pro gets to the dashboard, the page looks like it was created by a 5-year-old kid.

    There is no doubt that many people come to this site to find a good pro to do the job for them, but the thing is that Porch charges an excessive amount of money to the pro for the leads, and this money does not guarantee that you will get the job because there are many other contractors reaching for the same customer. So basically Porch is making tons of money while the pros are fighting to reach the customer and paying for nothing.

    The customer service is not there; I sent five emails trying to reach them and I was never answered once. I even try to reach the owner of Porch.com but I guess he was so not moved by my several attempts to reach him.

    Oh and uh, you cannot delete your account or remove your payment information from the system, and you CANNOT do it unless these people answer your emails, which is something they will never do. Something to think about isn't it?

    Bottom Line: No, I would not recommend this to a friend

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  • A preconstruction review for Reves Exteriors

    • Boise, ID,
    • Mar 21, 2017

    Jeff is a really great guy to work with (through Porch.com). He is really friendly and knows what he is talking about. But, first of all, about 10 minutes after their door to door sales person was here and took down my name, address, phone number, etc. etc. etc., I got a call from a gal in the office that asked me the same questions (name, address, phone number, etc. etc. etc.). Then I got a call from a guy who asked me the same questions over again. When I got the fourth call, I became a bit irritated.

    So, Jeff showed up right on time and gave us his sales pitch. Come on people, three hours and 10 minutes later, he was finally done selling me a new roof. That is totally unacceptable. I have better things to do with my time.

    So, if you have a lot of time to waste, Reves does a great job at selling roofs. If you don't want to spend three hours with a salesperson, then you might want to go somewhere else.

    Bottom Line: Yes, I would recommend this to a friend

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  • Spammed but only one contractor called me back

    • Kansas City, MO,
    • Mar 19, 2017

    Lowe's referred me to Porch.com when I called asking for fence repair.

    As soon as I submitted my info on the site, I was immediately spammed with emails and also text messages. I called each one, but literally only one returned my call. It also spammed my info to HomeAdvisor. One did leave a message on my office number, which I never provided, so I have no idea how they got the number. The one contractor who called me back tried to be helpful but didn't come out when he said nor did he ever provide a bid.

    I did a background check and court records show pages of lawsuits against him, including some in the last two years. Yikes. I would think if Lowe's is going to pimp out this site they would at least do some vetting on the contractors. It appears from reading these reviews that anyone can be referred as long as they fork over the $35 or whatever fee. I don't trust the site any more than Craigslist for reputable resources.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Horrible experience

    I was told I could try the service for 30 days for a mere 350 bucks, but after I gave my credit card info, I was then told that I was in their 90-day program with a monthly recurring charge. When I tried to back out they told me I would be reimbursed for all no good leads. So far I have spun my wheels with 15 leads that never returned a phone call, never responded, and have not set a single presentation.

    So far, I am about ready to just keep my 350 bucks, as it is a ridiculous waste of time trying to contact leads that are not leads, and trying to get credit back. It is very frustrating and aggravating and not worth my time when I could be spending my time making money instead of squandering it with phony leads!

    Bottom Line: No, I would not recommend this to a friend

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  • Horrible services and contractor relations

    This is by far the worst lead system I have ever encountered as a professional contractor. They charge for leads that do nothing but create havoc and relationships between customers and contractors. They also never communicate or return emails to figure out problems between the contractor and pro.

    They basically scam people of their money and will be reported to the BBB and all other review sites. My advice for consumers and pro contractors is to use a different company!

    Bottom Line: No, I would not recommend this to a friend

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  • Sold my personal information

    • Columbus, OH,
    • Mar 9, 2017

    I went to Porch.com to be connected with companies in my area that could provide quotes for building a deck. I never did get anyone to call or email me regarding the deck, but the Porch.com company did give my personal information ( name, address, and phone number) to other companies who are now calling me every day to try and sell me things.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Curtain rods

    I hired a man named Brian from Porch.com to come to my home and hang curtain rods. He was very polite, professional and personable. I am very pleased with his services and will definitely be calling him again for future projects I may have. I highly recommend Brian for any home projects or services you may need.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 4 people found this review helpful

    Haynes Construction, terrible contractor

    • Carrollton, TX,
    • Feb 17, 2017

    I used Porch.com to contract with Sean Hayes and Haynes Construction to perform interior remodeling consisting of replacing carpet and vinyl flooring that is about 30-years old, to be replaced by wood flooring and tiles in kitchen and bathrooms. And also to paint all the rooms in the interior.

    I had to stop him from painting the interior because the quality of painter was poor, including painting texture over an electrical outlet and a mirror in one bathroom. I had to hire another painter to do the work. The flooring installer did fairly well; installing wood floors and tile floors.

    The bathroom tile guy did average except he broke a solder joint loose that caused a water leak within a bedroom wall, that cost me close to $500 for plumbing repair and over $200 for drywall repair and repaint.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 13 people found this review helpful

    Very poor lead company

    We've tried Porch.com over the past two years. We had a couple decent leads to start. They'll throw you a couple of good leads after you start up. However, the majority of the leads are old or bogus. Four of the last five leads we've received have never been replied to by the "potential" customer. The one lead we did get a reply to, the potential customer indicated they received at least ten different calls from at least ten different vendors. They are only supposed to supply each lead to a maximum of three contractors.

    There's a lot of potential here, but it is apparent that the company is failing amongst stronger lead-generating companies. In addition, their relationship with Lowes is a complete joke. This offers no benefit. In fact, it's almost a negative as Lowes contracts with low budget builders to gain decking business. Incredibly, they will actually underbid the contractors they are supposed to be associated with via Porch.com to get business. The end result is that this drives down everyone's profitability.

    To summarize, Porch.com is not a viable lead service. They probably would not be a good recommendation for contractors. In fact, their service has worsened over the past year rather than improving.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Simple Security Solutions Warning: they charge you for their work but do not complete it

    I used Porch.com to hire this company. I paid Shawn Noecker over $4,000 for a terrible experience, and he never completed the install. I had to hire another firm to complete the work. The owner has anger management issues and will throw out F-bombs multiple times in a conversation.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Boston Home Services

    We used Porch.com to hire Joe and Julie, the owners and operators of Boston Home Services, who are very professional, knowledgeable, and trustworthy people. They came in and asked my husband and I questions until they gathered all the information they needed to understand exactly what we wanted. They took care of the entire project, materials, other contractors, etc.

    The stairs turned out beautiful due to Joe's perfectionism and workmanship. Joe wasn't just concerned with the project, but because he is so people-oriented, he was also very tuned to any safety concerns and the inconvenience the family endured due to living in a construction zone. He was so considerate of everyone in the household. By the end of the job, they were invited to barbecues at our house. We got a beautiful staircase at a very reasonable price and two good friends.

    Bottom Line: Yes, I would recommend this to a friend

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