About Power Pressure Cooker XL

The Power Pressure Cooker XL is a digital pressure cooker that claims to be a “one button, one pot kitchen miracle” assisting you in preparing all of your favorite slow-cooked meals in a fraction of the time. Because of this, this "As Seen on TV" Power Pressure Cooker XL is claimed to help you create succulent, wholesome meals with one touch of a button and up to 70% faster than conventional methods, saving you time, energy, and money.

Admittedly, the Power Pressure Cooker XL’s advertising raises some interesting selling points. After all, who wouldn’t want to be able to create delicious, home-cooked meals in minutes as the manufacturer claims? The commercial is definitely compelling and you've come to the right place to learn more about the Pressure Cooker XL.

Since writing our original review, more than 345 HighYa readers have chimed in about their experiences with the Power Pressure Cooker XL, which has given us much better insight into the slow cooker’s performance. So how do these experiences match up with the product’s claims? Let’s find out.

Understanding how the Power Pressure Cooker XL Works

Using Flavor Infusion technology that traps super-heated steam inside the pot, which forces liquid and moisture into your food and locks in intense flavor and nutrients, in addition to its intelligent one-touch settings, the Power Pressure Cooker XL is claimed to be ideal for cooking all you favorite foods, including meat, fish, vegetables, beans, rice, soup, stews, and much more.

In addition, according to the Power Pressure Cooker XL website, this “As Seen on TV” slow cooker is claimed to save you prep time by allowing you to put all your ingredients into one pot (including un-defrosted frozen foods), and its one touch pre-set operation means that you simply turn it on, choose your setting, and walk away. On top of this, because you’ll only be using one appliance, the manufacturer claims that the Power Pressure Cooker XL can help conserve energy and keep your kitchen cooler.

On top of this, you can adjust the pressure of your Power Pressure Cooker XL between 10-80 kPa, which means that you can brown and sauté your food, as well as can your choice of fruits and vegetables. Other features of the Power Pressure Cooker XL include a 6-quart capacity, stainless steel housing, digital display panel, safe lock lid, reinforced, and built-in steam ledge.

Once your food is finished cooking, the Power Pressure Cooker XL is claimed to automatically change toKeep Warm” mode, which, like it sounds, will keep your food warm until you’re ready to enjoy it. Afterward, the manufacturer claims that cleanup is a breeze, thanks to the Power Pressure Cooker XL’s removable, non-stick inner pot that is dishwasher safe (see more about this in the Bottom Line section).

Power Pressure Cooker XL Pricing & Refund Policy

The Power Pressure Cooker XL is priced at 3 payments of $33.33 or one single payment of $99.99, plus $29.99 S&H, bringing your total to $129.98. With your order, you’ll also receive power chopper, power cooker, and power canning recipe books.

The Power Pressure Cooker XL comes with a 60-day money back guarantee, less S&H charges, as well as a 60-day limited warranty against defects in materials and workmanship. However, you can also add a 3-year warranty for an additional $15, and a 6-year warranty for $30 at checkout.

In order to initiate a warranty claim or to begin the refund process, you’ll need to contact customer service at (973) 287-5159.

What Do Other Consumers Have to Say About the Power Pressure Cooker XL?

Based on HighYa reader reviews, the Power Pressure Cooker XL has an average rating of 2.0 stars. Below, we've broken down some of the most consistent complaints that consumers are citing.

Why the Long Shipping Times?

By far the most common complaint HighYa readers referenced is very long shipping times. Although it appears that most customers experienced delivery times within the 4-6 week range, some were as long a 10 weeks. In fact, one reader claimed that it took 137 days to receive their Power Pressure Cooker XL. Consumers stated in their reviews that the long delivery times were a result of the pressure cookers being on constant backorder, as they were told by customer service when calling to check up on their orders.

On top of this, numerous HighYa readers claimed to have received the Power Cooker Pro instead of the XL model. And even though these instances appear to have been the company’s fault, customers were required to pay for shipping back to the manufacturer, and were then charged another $29.99 S&H for the company to send them the model they originally ordered.

How is Customer Service Treating the Customers?

A very close second in regards to the most popular complaints from HighYa reader was poor customer service. These included representatives who were unable to answer questions about the product, difficulty processing returns (several customers even claimed they had to dispute the charges with their credit card company in order to avoid being charged), long hold times/frequent transfers, difficulty understanding representatives, duplicate/fraudulent charges, and no response to repeated emails.

SEE ALSO: What to Do if You’ve Been Scammed by a Company.

Are Consumer Saying That the Product Doesn't Work?

Like many other “As Seen on TV” products, many customers appear to have been dissatisfied with how the Power Pressure Cooker XL performed and/or its overall quality. As such, numerous HighYa readers claimed that the Power Pressure Cooker XL won’t maintain adequate pressure, that it burns food on the inner pot and is almost impossible to clean, and comes with vague directions. Additional complaints referenced that the timer doesn’t work, the unit takes 20 minutes to pressurize before you can begin cooking, and that canning does not work 2000 feet above sea level. Even for those below 2,000 feet in elevation, some readers claimed that the Power Pressure Cooker XL has a tendency to break jars.

Also, it’s interesting to note that one of the Power Pressure Cooker XL’s promotional videos shows pulled pork being slow cooked over the course of 10 hours. However, most pressure cooker recipes recommend between 50 minutes and 1 hour 15 minutes (see here and here as examples) to cook pulled pork, which means that the device may not always cook food 70% faster as the manufacturer claims.

Our Final Review & Observation on the Power Pressure Cooker XL

Despite how attractive the Power Pressure Cooker XL infomercial and TV commercials make it seem, can it really help you cook more delicious meals with less effort? Perhaps, but in order to avoid some of the potential issues HighYa reviewers claimed to have experienced in their reviews, including excessive shipping times, very high S&H charges, and poor customer service, you’ll likely want to purchase the pressure cooker from a local retailer, such as Walmart. However, even by doing so, most HighYa readers appear to have been dissatisfied with the Power Pressure Cooker XL’s overall performance.

With this said, it's important to note that several consumers were pleased with the XL’s performance, and in response to other negative reviews, they stated that the bad experiences may be partly due to unfamiliarity using a pressure cooker from any manufacturer. Also, while some reviewers claimed that the Power Pressure Cooker XL often burned their food, this may be simple to avoid by reading the instructions and not over-cooking your food. As such, this specific complaint may not be directly related to the Power Pressure Cooker itself.

To conclude, the vast majority of consumer reviews here on HighYa are related to shipping times and customer service issues, not necessarily to the Power Pressure Cooker XL itself. Because of this, if we were to filter out these reviews, the Power Pressure Cooker XL would likely receive a much higher rating.

With this said, as consumers ourselves, we might recommend that you purchase the pressure cooker at your local Wal-Mart for about $80. And should you be dissatisfied with its performance, you'll then have the convenience of an absolutely hassle-free return process, without any additional fees.

SEE ALSO: Secrets that the “As Seen On TV” Industry Doesn’t Want You to Know About

369 Customer Reviews for Power Pressure Cooker XL

Average Customer Rating: 2.2
Rating Snapshot:
5 stars: 70 4 stars: 36 3 stars: 19 2 stars: 27 1 stars: 217
Bottom Line: 32% would recommend it to a friend
Showing 1-11 of 369
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  • 3 out 3 people found this review helpful

    Terrible Customer Service

    This company is awful to deal with. I had entered my information on their web site and was about to hit 'send' to place my order, but decided at the last minute to exit out and not place the order.

    That evening I received an email thanking me for my order. I called first thing in the morning to advise them that I did NOT want this product and that it never should have been ordered.

    The Customer Service (C/S) rep (Tracy #G29) was rather short with me and advised me that I needed to refuse delivery of the product, which I thought was odd. I requested an RMA # from her and ended up shipping it back myself at the cost of $37 for shipping. I specifically stated on my RMA that I did not want or order this product.

    Two weeks later I received another email letting me know that my return had been received and that a replacement was being shipped to me.

    Seriously...

    I once again called and spoke with C/S rep Leslie and was again advised that I needed to just refuse the delivery. So I did, on June 22, 2015.

    It is now August 21st and I have yet to receive my refund credit.

    I called yet again and spoke with Mack (#67), and was advised that the package never made it back, that it was somewhere in Vegas. He proceeded to transfer me to a Supervisor.

    I then spoke with Aron (#M36) and was told that he would escalate and I would receive my credit in 4-5 days. I asked about the $37 shipping that I had paid, only to have it shipped back to me and now 2 months later I still have not received a refund.

    He advised that they would not refund that cost. I asked to speak to a manager, and he advised me that his manager didn't speak to 'people'.

    I asked who I could escalate it to, Aron stated that there wasn't anyone to escalate to, that there was no recourse and he gave me PO Box # to write to.

    It is very obvious to me that this company does not know what customer service is, nor do they care.

    I am very disappointed.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Functions not working

    • Guyana,
    • Aug 13, 2015

    I bought the Power Pressure Cooker XL back in December 2014 at Target and it worked well up until now. The functions on the keypad are not working and I'm trying to Google information for some advice but nothing is coming up. I do like it and hope that the maker can give some solution to this problem on Google.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Not pleased!

    • Jayess, MS,
    • Aug 12, 2015

    The Power Pressure Cooker XL worked great the first and second times of use. For the third time, it work the same as before, I had done everything as stated in booklet. I plugged it, waited for a few moments, and after five minutes, it just stopped working and the red light came on. I only had unit for about 2-3 weeks! I'm very disappointed because I bought it online. I would recommend buying this pressure cooker from local store should you want to try it.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 out 5 people found this review helpful

    Poor Customer Service

    • Thunder Bay, Ont. Canada,
    • Aug 12, 2015

    I had originally ordered the Power Pressure Cooker XL from the TV commercial in March, 2015. In a little over a month they sent me three Power Pressure Cookers, not the XL one touch setting model demonstrated by Eric Theiss and Denise Repko. These were returned using their Merchandise Return Label.

    I cancelled the order through their Customer Service Center at 1(973)287-5159. They disregarded my request and sent another Power Pressure Cooker which I refused to accept upon delivery. This was back in April 2015.

    I have made four long distance calls to their Customer Service Center. I have sent emails--most are refused or have a no reply notation. On the last call to their Customer Service Center I was told I would be getting a refund in 2 to 5 business days. That was over two months ago and the charges remain on my credit card.

    I do not have any of their Power Pressure Cookers and they have my money.

    TriStar, Eric Theiss and Denise Repko you have poor business ethics.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Not what it claimed to be

    • Destin FL,
    • Aug 9, 2015

    In the cooking times they neglect to include the amount of time needed to bring it up to temperature and then to let it de-pressurize. These can double the cook times. The instructions are terrible, almost none existent. I will be returning it and going back to my slow cooker. Almost no instructions needed.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    So disappointed! Do NOT buy from TV ad.

    • Port Saint Lucie, Fl,
    • Aug 6, 2015

    DO NOT buy from TV ad. It will cost you $129.99. It does NOT cook the way they say. Made a pot roast and had to re-cook 3 times and still was not done. Also if you find the need to buy this you can walk into Bed Bath and Beyond and pay $79.99, this is price with your 20% off coupon. I am sending mine back. My $29.99 shipping and handling fee is non refundable plus I have to pay for shipping to return it. I am so disgusted with this company I do not even care that I am losing money over this product. I am making a point! Do not buy from them.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Disappointed

    • Imperial, PA,
    • Aug 5, 2015

    Never had a pressure cooker before and hesitated to use it for months, until the 6 month warranty elapsed. Then I used it exactly 4 times and it worked like a dream. It really make preparing a meal fast and easy. Then it simply stopped working. Seems like the control panel went bad or something. During the last use it would not allow me to select a time longer than 5 minutes, so I thought I'd cook my ribs in increments of 5. After the 5 minutes it went to the warming function and would not let me cancel or restart. Very disappointed.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Lack of warning that unit cannot be used for canning above 2000 ft elevation.

    • Fruita, Colorado,
    • Aug 4, 2015

    I purchased this unit because it could be used for canning. Our family has moved on and we are now empty nesters who no longer cook large meals. The promo indicated that it would cook faster meals, (great for us) and could be used to can 6 pint jars at a time. We have great produce, both fruits and vegetables in this area, and wanted to preserve food for the winter. Food preserved quart jars are wasted because we can not consume all the preserved fruit and vegetables in one meal.

    The fall harvest in now underway and we planned to start canning this week, only to learn that the Power Pressure Cooker XL can not be used above 2000 ft elevation. (The elevation here is over 4500 ft). Talk about disappointment!

    I intend to advise the national retail store where I purchased this unit that the ads and promo are lacking, and fail to inform potential buyers that the unit is useless for canning anywhere in our State.

     

     

     

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  • 9 out 9 people found this review helpful

    Scammed

    • Spencer, IA,
    • Aug 2, 2015

    My husband ordered this & it was returned as soon as it arrived. Customer service gave us a RMA # and a tracking # was provided to them. This was in April. It's now August and Tristar refuses to give a refund. I have gotten every story from them: refund will be there within 48 hrs, need managers approval, it was never received, etc. Come to find out they sent it to collections. But only found this out because I called once again to find out where my refund was. What?! Collections? I sent back the product. And you haven't even called or sent me anything stating you were doing this. I was furious. So now I am not getting my money back, I will never get them to clear my credit, and they do in fact have the product. If anyone was wondering why I sent it back it was because of the bad reviews I read and my husband had already bought it for a Mother's Day gift. I have disputed it with PayPal, and called every week since May. I'm beyond frustrated.

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  • 9 out 9 people found this review helpful

    Lousy Customer Service

    • Clarksville, TN,
    • Aug 1, 2015

    Received the 8 qt. Power Pressure Cooker XL in a reasonable time. I did not use it for 2-3 weeks, and then had an immediate problem, the Lentil/Bean setting did not work. I called customer service and was told the wait time was about 2 minutes. Left my callback number, and they called back. First time I was advised to use the Soup/Stew setting. Lentil/Bean setting is for 5 minutes, Soup/Stew setting is 10 minutes. As soon as we started talking return, the representative (wherever she was) cut off the call. I immediately called back. Again, I was told that the wait time was three minutes. I left callback number again.

    When the second customer representative got on the line and found out I wanted a replacement for the defective unit, the line went dead again. I called back a third time and was told I would have about a 5 minute wait. Left the callback number again but the call was never returned. If this so-called chef Eric Theiss endorsed this product, he is evidently part of the scam.

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  • 8 out 8 people found this review helpful

    Didn't live up to the hype

    • Hobart, Indiana,
    • Jul 30, 2015

    This pressure cooker is the worst. We only got to use it 5 or 6 times before it stopped working all together. The lid was hard to get off at times and now we plug it in and it's showing all zeros across the front and the computer panel is unresponsive. Now they want us to send more money for shipping and handling to replace it -- wow! We have decided to not even bother with it. We just going to accept the loss. What a terrible experience. I wouldn't recommend this particular pressure cooker to anyone. What a disappointment.

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