About Power Pressure Cooker XL

The Power Pressure Cooker XL is a digital pressure cooker that claims to be a “one button, one pot kitchen miracle” assisting you in preparing all of your favorite slow-cooked meals in a fraction of the time.

Because of this, this As Seen on TV Power Pressure Cooker XL is claimed to help you create succulent, wholesome meals with one touch of a button and up to 70% faster than conventional methods, saving you time, energy, and money.

Admittedly, the Power Pressure Cooker XL’s advertising raises some interesting selling points. After all, who wouldn’t want to be able to create delicious, home-cooked meals in minutes as the manufacturer claims? The commercial is definitely compelling and you've come to the right place to learn more about the Pressure Cooker XL.

Since writing our original review, more than 500 HighYa readers have chimed in about their experiences with the Power Pressure Cooker XL, which has given us much better insight into the slow cooker’s performance. So how do these experiences match up with the product’s claims? Let’s find out.

Understanding how the Power Pressure Cooker XL Works

Using Flavor Infusion technology that traps super-heated steam inside the pot, which forces liquid and moisture into your food and locks in intense flavor and nutrients, in addition to its intelligent one-touch settings, the Power Pressure Cooker XL is claimed to be ideal for cooking all you favorite foods, including meat, fish, vegetables, beans, rice, soup, stews, and much more.

In addition, according to the Power Pressure Cooker XL website, this “As Seen on TV” slow cooker is claimed to save you prep time by allowing you to put all your ingredients into one pot (including un-defrosted frozen foods), and its one-touch pre-set operation means that you simply turn it on, choose your setting, and walk away. On top of this, because you’ll only be using one appliance, the manufacturer claims that the Power Pressure Cooker XL can help conserve energy and keep your kitchen cooler.

Also, you can adjust the pressure of your Power Pressure Cooker XL between 10-80 kPa, which means that you’ll be able to brown and sauté your food, as well as can your choice of fruits and vegetables. Other features of the Power Pressure Cooker XL include a 6, 8, or 10-quart capacity, stainless steel housing, digital display panel, safe lock lid, reinforced, and built-in steam ledge.

Once your food is finished cooking, the Power Pressure Cooker XL is claimed to automatically change toKeep Warm” mode, which, like it sounds, will keep your food warm until you’re ready to enjoy it. Afterward, the manufacturer claims that cleanup is a breeze, thanks to the Power Pressure Cooker XL’s removable, non-stick inner pot that is dishwasher safe (see more about this in the Bottom Line section).

Power Pressure Cooker XL Pricing & Refund Policy

If purchased directly through the company, the Power Pressure Cooker XL is priced as follows:

  • 6 Quart: $99.99 or three payments of $33.33
  • 8 Quart: $129.96 or three payments of $43.32
  • 8 Quart Deluxe (adds a canning lid, steaming rack, and copper, cobalt, and cinnamon colors): $159.93 or three payments of $53.31
  • 10 Quart: $159.93 or three payments of $53.31

Regardless of which option you choose, you’ll be charged $29.99 S&H. A power chopper, power cooker, and power canning recipe books are included.

During checkout, you’ll also be able to add a Micro Knife 4-pack or Titan Peeler for $7.99 S&H, as well as a Fusion Booster for $14.99 S&H.

The Power Pressure Cooker XL comes with a 60-day money back guarantee, less S&H charges, as well as a 60-day limited warranty against defects in materials and workmanship. However, you can also add a 3-year warranty for an additional $15, and a 6-year warranty for $30 at checkout.

In order to initiate a warranty claim or to begin the refund process, you’ll need to contact customer service at (973) 287-5159.

Where Can You Buy a Power Pressure Cooker XL? Is It Available In Stores?

The Power Pressure Cooker XL has become a runaway hit for the company, so it’s also available through dozens of third-party retailers (both online and off).

These include JCPenny, Bed Bath & Beyond, Walmart, Home Depot, Target, Kohl’s, Macy’s, Sears, Fry’s Electronics, Amazon.com, Newegg.com, QVC.com, and more.

What Do Other Consumers Have to Say About the Power Pressure Cooker XL?

Based on 500+ HighYa reader reviews, the Power Pressure Cooker XL has an average rating of 2.0 stars. Below, we've broken down some of the most consistent complaints that consumers are citing.

Power Pressure Cooker XL Problem #1: Long Shipping Times

By far the most common complaint HighYa readers referenced is very long shipping times. Although it appears that most customers experienced delivery times within the 4-6 week range, some were as long as 4 months. In fact, one reader claimed that it took 137 days to receive their Power Pressure Cooker XL.

On top of this, numerous HighYa readers claimed to have received the Power Cooker Pro instead of the XL model. And even though these instances appear to have been the company’s fault, customers were required to pay for shipping back to the manufacturer, and were then charged another $29.99 S&H for the company to send them the model they originally ordered.

Note: Most of the reviews referencing shipping problems are older, so the company many have addressed the root of the problem.

Power Pressure Cooker XL Problem #2: Poor Customer Service

A very close second in regards to the most popular complaints from HighYa reader was poor customer service. These included representatives who were unable to answer questions about the product, difficulty processing returns (several customers even claimed they had to dispute the charges with their credit card company in order to avoid being charged), long hold times/frequent transfers, difficulty understanding representatives, duplicate/fraudulent charges, and no response to repeated emails.

Related: What to Do if You’ve Been Scammed by a Company

Power Pressure Cooker XL Problem #3: Poor Quality/ Doesn’t Work as Advertised

Like many other As Seen on TV products, many customers appear to have been dissatisfied with how the Power Pressure Cooker XL performed and/or its overall quality. As such, numerous HighYa readers claimed that the Power Pressure Cooker XL won’t maintain adequate pressure, that it burns food on the inner pot and is almost impossible to clean, and comes with vague directions. Additional complaints referenced that the timer doesn’t work, the unit takes 20 minutes to pressurize before you can begin cooking, and that canning does not work 2000 feet above sea level. Even for those below 2,000 feet in elevation, some readers claimed that the Power Pressure Cooker XL has a tendency to break jars.

Also, it’s interesting to note that one of the Power Pressure Cooker XL’s promotional videos shows pulled pork being slow cooked over the course of 10 hours. However, most pressure cooker recipes recommend between 50 minutes and 1 hour 15 minutes (see here and here as examples) to cook pulled pork, which means that the device may not always cook food 70% faster as the manufacturer claims.

In fact, this is something we learned in our testing, which is what we’ll discuss next.

Does Power Pressure Cooker XL Really Work? Our Test:

As we just saw, there are a lot of polarizing reviews for the Power Pressure Cooker XL, so we decided to test it and see if it delivers on its promises:

For more product tests and shopping tips: Click here to subscribe to HighYa’s YouTube channel.

During our testing, we cooked four different dishes listed in the included recipe book:

Pot Roast Recipe

We were instructed to sauté vegetables directly in the cooker, but the recipe book provided no direction on exactly how to do this. We ended up choosing the chicken or meat program, waiting for the inner pot to heat up, and sautéed our veggies reasonably well.

After cooking was complete, we found that the flavor was good, but definitely not perfect. The vegetables were a little overcooked and the meat a bit undercooked (it didn’t fall apart like most pot roasts should).

5 lb Frozen Chicken

Our frozen chicken ended up looking more boiled than roasted, and not very appetizing in appearance. After cutting in to the chicken, we found the meat closer to the bone was completely raw, so we put it in for another 20 minutes.

It turned out this was probably too long, as the chicken came out dry and didn’t taste all that great. Despite this, it still wasn’t roasted.

Crème Brulee Recipe

The results were fairly impressive and tasted very good. However, although crème brulee might cook a little faster in the Power Pressure Cooker XL, you’re limited to cooking only 3-4 servings at a time, depending on the size of your ramekins, compared to an oven where space isn’t a concern.

Cooking Rice In the Power Pressure Cooker XL

Now that we figured out how to sauté in the XL, cooking the onions before adding the rice was a snap. After 6 minutes (in addition to the time to reach pressure, of course), the rice had good flavor with no sticking or burning—unlike what many HighYa readers have reported—but was a little underdone.

Our Takeaways Regarding the Power Pressure Cooker XL

Overall, based on our testing, we came away with the following:

  • It takes 17-20 minutes for the Power Pressure Cooker XL to come to pressure before the cooking begins, so be sure to factor this in to your overall preparation time.
  • We found that it can be confusing (even a bit counterintuitive) as to which settings you should use for which dishes. For example, sautéing something required the chicken or meat setting, while cooking the frozen chicken used the vegetable and the stew setting. So, if you’re cooking a recipe not found in the included book, you’ll probably have to experiment a lot to see which functions work best for different foods.
  • We didn’t encounter any burning or sticking during our testing, although the inner pot does become stained fairly easily.
  • Speaking of which, the inner pot and lid really hold on to some of the more flavorful smells, even after repeatedly washing, scrubbing, and thoroughly airing them out. We found that soaking them in warm water for a couple hours seemed to work best.

In the end, based on our experience, we think the Power Pressure Cooker XL might help you save some time on certain dishes—as long as you’re already fairly comfortable using pressure cookers. If not, the pressure cooker seems to have quite a bit of a learning curve, and it’ll probably take a lot of experimentation before you feel fully comfortable.

Also, we didn’t find the Power Pressure Cooker XL to be universal or one-touch, and when cooking, it wasn’t always “up to 70% faster.”

Is the Power Pressure Cooker XL Safe?

One additional thing we experienced during testing: We found that XL’s pressure seal/vent valve was really loose and moved with even just the slightest touch of a finger. As a result, it doesn’t always stay in the position you set it in, which can quickly become frustrating.

Not only this, but since the valve quickly releases hot steam, it could potentially be dangerous if your skin (especially your face) is over the vent when you accidentally touch it—or even just lightly bump the pressure cooker itself.

For these reasons, perhaps more than anything else, we found this to be Power Pressure Cooker XL’s biggest design flaw. Perhaps in future updates the company will implement a design that locks this vent more firmly into place.

Where Can You Find the Power Pressure XL Manual?

What happens if you lose your manual? How can you become comfortable with your Power Pressure Cooker XL?

Under their Customer Service page, the manufacturer provides complete documentation for each of their different Power Pressure XL models and sizes. Here, you’ll find quick start guides that can get you up and running as quickly as possible, as well as more in-depth manuals that can help you can learn about features, program settings, and more:

What about recipes?

Power Pressure XL Recipes

What happens if you lose your original Power Pressure Cooker XL recipe book? You can download a digital copy here and find many of these same recipes in video form here.

Looking to move outside of these limited options? We also found 29 Pinterest Recipes for Power Pressure Cooker XL, which appear to be meaningfully different than those provided by the company. Here are some additional video recipes:

Need even more? Try searching for “Power Pressure Cooker XL recipes” on YouTube. In addition to the company’s own recipes—many of which are duplicated in their guide—you’ll find enough to keep you busy for weeks.

Now, if you’re on the hunt for electric pressure cooker recipes in general (not related specifically to the XL), you have hundreds of other options, including popular sites like AllRecipes.com, Food.com, Pinterest, PressureCookingToday.com, and many more. Again, just to reiterate: You’ll likely have to do some experimenting in order to “translate” these recipes from traditional pressure cookers and to get acceptable results with the XL, since it operates meaningfully different than many other electric pressure cookers.

Can You Cook Chicken with Power Pressure Cooker XL?

As we can see in the previous section, there are many different ways to cook chicken in the Power Pressure Cooker XL, although this typically constitutes cut or shredded chicken. You’ll even find recipes for braised and BBQ chicken directly on the product’s website.

However, during our testing, we found that the Power Pressure Cooker XL didn’t provide great results when trying to “roast” a whole frozen 5 lb chicken, which was completely raw close to the bone after following directions. Even after cooking it an extra 20 minutes, the chicken didn’t taste very good and was quite dry.

With some experimentation, we (and anyone else attempting the recipe) might be able to get better results, although even under the best circumstances, we don’t think the XL will deliver a true roasted chicken.

Bottom Line: Is the Power Pressure Cooker XL Worth Your Hard-Earned Money?

Despite how attractive the Power Pressure Cooker XL infomercial and TV commercials make it seem, can it really help you cook more delicious meals with less effort? Perhaps, but in order to avoid some of the potential issues HighYa reviewers claimed to have experienced in their reviews, including excessive shipping times, very high S&H charges, and poor customer service, you’ll likely want to purchase the pressure cooker from a local retailer, such as Walmart. However, even by doing so, most HighYa readers appear to have been dissatisfied with the Power Pressure Cooker XL’s overall performance.

With this said, it's important to note that many consumers were pleased with the XL’s performance, and in response to other negative reviews, they stated that the bad experiences may be partly due to unfamiliarity using a pressure cooker from any manufacturer. Also, while some reviewers claimed that the Power Pressure Cooker XL often burned their food, this may be simple to avoid by reading the instructions and not over-cooking your food. As such, this specific complaint may not be directly related to the Power Pressure Cooker itself.

Now read: Your All-In-One Buying Guide to Pressure Cookers

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672 Customer Reviews for Power Pressure Cooker XL

Average Customer Rating: 2.5
Rating Snapshot:
5 star: 164 4 star: 65 3 star: 42 2 star: 61 1 star:  340
Bottom Line: 39% would recommend it to a friend
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  • 0 out 2 people found this review helpful

    Piece of Chinese junk

    • Indiana,
    • Sep 12, 2017
    • Verified Reviewer

    I bought this a year and a half ago. I used it maybe six times. It quit in the middle of use. Completely dead. I noticed on the manual it says "They are very proud of the design and quality" and it actually comes with a 60-day warranty! Junk. Don't buy!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Best cooker on the market. The best!

    I was watching TV, and you know this add came on, I said ok here we go, another TV rip off. I had been around pressure cookers when I was young, watching mom cook. You always wondered when the lid was going to blow off? Or the whining of the steam coming out of the little hole on top.

    I had watched them cook a meal fast, so I was curious. Especially when I could get a full return of my money if I did not like it for any reason. On top of all that, the food that was prepared really looked great. I am 66 so cooking all day is not on the top of my list. I ordered, and it came.

    I unpacked it, went to the store, and froze the roast I had bought (because I wanted to really put it through my test). Well, low and behold, the best roast I have ever eaten. I mean really great. Since then, I have cooked many meals and told any and everyone about it. I probably should have sold them on the side with as many people that actually did go and purchase one.

    Simply put, if you don't own one, you should. Saves a great deal of time. Excellent tasting food too. Best money I have ever spent. The first meal you cook will pay for this cooker!

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 4 people found this review helpful

    Doesn't do all it claims

    • Tennessee,
    • Aug 20, 2017
    • Verified Reviewer

    I wanted a canner to can food, so my husband bought me the 8-quart power cooker thinking it would be a great way for me to cook and can. However, we discovered there were a few things that you could can in the power cooker. We love to can asparagus, but due to the acidity it has, the power cooker does not allow for this type of canning, nor have I been able to successfully can meats. I have canned for 20 years, so I am experienced in this area.

    Also, the power cooker claims you can cook a 6 lbs roast in around 40 minutes. I placed a 3.6 lbs roast, and yes, it was fully cooked, but it was tough. I had to slow cook it an additional hour for it to be tender. This has also happened with other meats I've cooked. I don't buy the cheapest cuts of meats either.

    I did use it about 50% of the time, but only about 50% of that was cooked as the power cooker claimed. Several months went by and my cooker tore up. I called the company twice, and the customer service is horrible. I was told the cooker was under warranty and I've had to pay to ship it. Ok fine.

    I misplaced the shipping address, so I called back. Apparently, they do not make a return request in their computer systems nor give you a reference number, therefore, I had to go through the entire return process again. This time the rep tells me that not only do I have to pay to ship it back to the company, but I also have to include a check for $24.99. Really?! I stated to the rep that the previous rep never said anything about including a check. I explained to the rep that by the time I ship it and pay for them to ship it back, I could almost buy a new one. His reply was "You're more than welcome to do that if you prefer." Seriously?

    In my opinion, it is an ok product but not a great product, and if you only use it 50% of the time it might be worth the money, however, beware that it does NOT do all that it claims. And the customer service is horrible. As long as it doesn't tear up, you might get your money's worth out of it.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 4 people found this review helpful

    Replacement parts

    • Nevada,
    • Aug 11, 2017
    • Verified Reviewer

    Don't buy this pressure cooker. Parts go out fast, and the shipping and handling with the warranty are as much as the part.

    I would not recommend this product to anyone. You can't get rid of the smell from the last meal and plus it is very very hard to keep clean.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 8 people found this review helpful

    Terrible product

    I bought this item the first couple times I used it, and it worked fine. There was an odor you can smell from previous meals that I had a terrible time getting rid of. It stays in the cooker, and I cannot get it out. I decided I could go ahead and soak it in baking soda and it worked out as long as I do it after each use. The thing doesn't seal well with the rubber sealer, so you have to really check it for steam escaping to make sure your meal cooks. It is terrible the way you have to keep checking.

    Anyway, after approximately six uses, I loaded it with almost eight lbs of pork chops today because my son and his family are coming from out of town. I plugged it in, and it goes to 90.00 and will not let me adjust the timer or anything. I want my money back and am going to go further with this.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Power Pressure Cooker XL

    • Culpeper, VA,
    • Jul 20, 2017
    • Verified Reviewer

    This is the first pressure cooker I have owned. We have used it about ten times in the last three weeks. The waiting for pressure adds about 15-20 minutes, but most things cook fairly quickly.

    So far, the results have been great. Our first meal was a whole refrigerated chicken, potatoes, and carrots. It came out almost as well as it would have if it had been slow roasted in the oven for three hours. It needed more salt, but the potatoes and carrots were very good. A bit mushy for many people's tastes, but my kids and I like mushy, so it worked quite well for us.

    Our second meal was roast beef, I had two smaller roasts and surprise company so I combined them. The roast on the bottom, a top chuck roast (confusing, I know), came out a little well done for my tastes, but the veggies (carrots, potatoes, and butternut squash) were great. The roast on the top (a bottom chuck roast) needed to be cooked for a while longer, but came out very well. Our surprise company included a girl who is allergic to corn, dairy, gluten, all derivatives of those including dextrose, read that as: no prepackaged spices and meat can't have added salt or water. So I kept spices to a minimum but everything was still quite tasty.

    Our next meal was a frozen chicken, which added only five minutes to the cooking time and came out fully cooked without tasting overcooked. The coolest spot on the chicken was 177 F, and the hottest was 186 F. I did not have the same problems as the original reviewers on this site. I learned not to try brining veggies for the pressure cooker.

    My absolute favorite thing to cook with this so far is apple sauce. Use one of those cutters that slices and cores. Throw in 1/2 cup water, 1/2 cup maple syrup, 1 cinnamon stick, and 12 apples, let it pressurize, wait four minutes, and boom. Delicious applesauce. I don't peel the apples, I just pick out the skins after it's cooked. Very easy, and the kids can't stop eating it.

    Overall, I have greatly enjoyed this device and would (and have!) recommend it to friends.

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 8 people found this review helpful

    Stay away

    I have the eight-quart, and I can honestly say when it works I love it. It's super easy and very user-friendly. It makes cooking simple.

    Now with that said, I've had to send it back twice, and I haven't even owned it for a year. The first time I sent it back, it wasn't a big deal. I know crap happens. Then I get my second one, and it doesn't even last two weeks. Meanwhile, it takes them over ten business days to send you a replacement after they receive your old one! So naturally, I sent it back.

    Over three weeks have gone by, and I still I have not received my replacement. I called the company, and they looked me up and realized they forgot to send the replacement back to me. It's just been sitting in a warehouse collecting dust I guess. So needless to say, I'm not happy with the product nor am I happy with the customer service. The experience I have had with this company is ridiculous. They're just not willing to make anything right.

    Do yourself a favor and don't buy this product. The return shipping fees alone have been ridiculous!

    Bottom Line: No, I would not recommend this to a friend

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    • Jul 11, 2017

      Rachel widener

      The TV commercial deceived me. I called about returning the three pressure cookers that I bought and I was offered $75.00 to return them. I paid $338 for all three and he would only give me $75.00! I am returning them. This is my expensive lesson. I explained to the other two people that were planning to get them, that the pressure cookers were not as they were described to be. It would take more time to use them than what they said on TV.

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  • 10 out 11 people found this review helpful

    Misleading!

    Yep. I also bought the 10-quart because the infomercial made it look amazing. It was absolutely misleading! As well as I also supposed to get a free Copper Chef skillet and NOPE, I never got that.

    I did call customer service about it, and the guy asked me my name, and THATS IT! I told him my name, and he said my skillet was in transit and to give it a couple more days. After hanging up, I realized there is NO WAY he checked my account because we ordered the skillet in my husband's name, and he didn't even ask for an order number from us or anything. He was a very foreign speaking male just hired to lie to anyone calling about the FREE skillet that no one actually gets I believe.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 13 people found this review helpful

    Disappointing performance and forget the $100 free food claim.

    • Lucerne Valley, CA,
    • Jun 20, 2017
    • Verified Reviewer

    I purchased the 10-quart pressure cooker (Power Pressure Cooker XL).

    As soon as I received it, I cooked a pork roast. After cooking it, it was tough (didn't fall apart like the infomercial shows) and tasted like boiled meat. I then cooked two whole chickens. After cooking them once, they were not fully cooked. I cooked them again. They were done, but they tasted like boiled chicken.

    The instructions say it will take up to 17 minutes for the pressure cooker to build up to cooking pressure. Mine takes 23 minutes.

    Although the smaller pressure cookers are sent with recipe books, the 10-quart XL is not. I had to pay $29 for a recipe book (haven't received it yet, but based on other reviews, I understand it isn't worth the price).

    On the infomercial, they claim you get $100 worth of free food. That isn't exactly true. You have to go through a terribly convoluted process of multiple online entries, and it isn't giving you a gift card or credit card, it instead requires you go through hundreds of COUPONS and pick which savings coupons you would like to have. Totally misleading advertising, to the point of false advertising in my mind.

    Shipping and handling costs are extremely high, even if you send the product back. It could cost you as much as $60 and you have nothing to show for it.

    I am extremely disappointed in the product and the company selling it. I have decided NOT to order anything else advertised on TV. There are just too many companies who promise the world but don't deliver a quality product that delivers what is promised. It seems there are no controls being enforced anymore which monitor and punish unscrupulous companies.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 9 people found this review helpful

    Not worth the money

    • Canton, IL,
    • Jun 14, 2017
    • Verified Reviewer

    The Power Pressure Cooker is not worth what you pay for it. It seems that all the things they show on TV can not be cooked in the cooker. I was told that I did not order the free square skillet, it was free and I should have gotten one but I did not. I bought a cookbook and what a surprise. The price was only $19.95 because I got it at half price, but for no bigger than the book that should have been free. The cookbook is 25 pages long and two of the pages are pictures, and that leaves 23 pages for recipes with one recipe to a page. What a rip off. I overpaid for the cooker and the cook.

    Bottom Line: No, I would not recommend this to a friend

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    • Jun 19, 2017

      Kim Parker

      Yep. I also bought the ten quarts because the infomercial made it look amazing! It was absolutely misleading. I was also supposed to get a free Copper Chef skillet. Nope. I never got that, and I did call customer service about it and the guy just asked me my name, that's it. I told him my name and he responded that my skillet was in transit and that I just need to give it a couple more days. After hanging up, I realized that there is no way he checked my account because we ordered the skillet in my husband's name. He didn't even ask for an order number or anything. He was a foreign speaking male. So, he was just hired to lie to anyone calling about the free skillet that no one actually receives.

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  • 7 out 8 people found this review helpful

    Think twice

    • Queen Creek, AZ,
    • May 31, 2017
    • Verified Reviewer

    I was very disappointed. This cooker comes with few instructions. I had to rely on web-based instructions from others. It takes a really long time to become pressurized. In the time it takes, I could thaw my food in the microwave. You also have to keep checking the lid and pushing down to get the lid to seal.

    It is not worth the money spent. I would purchase the more expensive instant pot.

    Bottom Line: No, I would not recommend this to a friend

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    • Jun 19, 2017

      Kim Parker

      Yep. I also bought the ten quarts because the infomercial made it look amazing! It was absolutely misleading. I was also supposed to get a free Copper Chef skillet. Nope. I never got that, and I did call customer service about it and the guy just asked me my name, that's it. I told him my name and he responded that my skillet was in transit and that I just need to give it a couple more days. After hanging up, I realized that there is no way he checked my account because we ordered the skillet in my husband's name. He didn't even ask for an order number or anything. He was a foreign speaking male. So, he was just hired to lie to anyone calling about the free skillet that no one actually receives.

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