About Secret Extensions

You probably already know that Secret Extensions, endorsed by TV Personality Daisy Fuentes, claims to be invisible hair extensions that give your hair thick, natural-looking volume and added length in seconds. In fact, the company claims that all you have to do is simply pull the patented adjustable headband over your hair, and tousle so that it’s no longer visible.

Secret Extensions claims that their product is made of a keratin-conditioned polyester fiber that moves, feels, and looks just like your real hair, and is available in a variety of colors to perfectly blend with your existing hair color. What’s more, the company claims their extensions can also be washed, trimmed, and curled, and that the adjustable headband will remain in place until removed by you—even while exercising.

Each 16-inch Secret Extensions is priced at $39.99, plus $6.99 shipping and handling. You’ll also have the ability to purchase a second Secret Extensions for $29.99, which will qualify for free shipping.

Secret Extensions are "guaranteed" to perfectly blend in with your hair, or they’ll refund your purchase price within 30 days. However, keep in mind that this guarantee is voided once you open the package, so there’s no way to try it out in advance.

Bottom Line: Does Secret Extensions Actually Work, or is it Just a Scam?

Based on the numerous reviews for Secret Extensions we’ve received at HighYa, as well as the hundreds of reviews available elsewhere online, there appear to be two primary problems with the product.

Secret Extensions Problem #1: Poor Customer Service

The overwhelming majority of online reviews regarding Secret Extensions complain of extremely long shipping times, which in some instances has exceeded two months. On top of this, when customers attempt to contact the company, their customer service reps can’t inform them when their extensions will ship, in addition to constantly upselling them throughout the call. With this in mind, we read countless customer reviews that stated their emails to the company went unanswered, so if you need to contact customer service, it may be best to do so via phone.

Secret Extensions Problem #2: Poor Quality

As if this weren’t enough, after waiting a very long for their Secret Extensions, most customers complain of poor quality. This includes:

  • Colors that are different than what’s advertised on the website.
  • Unrealistic texture that is a dead giveaway that you’re wearing cheap extensions, which apparently also have a propensity to shed.
  • The extensions are very thin, which means they likely won’t work well unless you already have thicker, reasonably long hair.
  • The extensions can’t be curled.
  • The “the patented adjustable headband” isn’t much more than a thin piece of elastic that is likely to stretch out after regular use. Also, this headband does not keep the Secret Extensions in place very well, and almost certainly can’t be used when exercising.

Should You Buy Secret Extensions?

The short answer: Probably not. Between the extremely long shipping times, reputation for poor quality, and customer service that seems unwilling to help, we might recommend purchasing a similar product locally. This way, you can see the product in person before handing over your hard-earned money, and easily return it if you’re not satisfied.

However, keep in mind that at this price point it’s highly unlikely you’ll find high quality synthetic hair anywhere, regardless of whether you purchase it at a local retailer or elsewhere. This is because extensions made from real human hair are typically much more preferable to ones made from synthetic fibers, and as a result come with much higher price tags.

As such, you shouldn’t get your hopes up and lead yourself to believe that Secret Extensions are anywhere near the quality of those made from real human hair. Ultimately, outside of long shipping times, perhaps this is why most Secret Extensions customers appear to be disappointed with the product.

SEE ALSO: Five Mistakes You Should Avoid to Prevent Damaged Hair

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370 Customer Reviews for Secret Extensions

Average Customer Rating: 1.5
Rating Snapshot:
5 stars: 21 4 stars: 20 3 stars: 8 2 stars: 33 1 stars: 288
Bottom Line: 13% would recommend it to a friend
Showing 1-11 of 370
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  • beware – Terrible product and a problem obtaining a refund!

    I ordered this product a couple of weeks ago, and it just arrived.

    The color was terrible, the product was cheaply made, and I am going to send it back and request a refund. I am very concerned that what I read about their Customer Service that I will have a problem getting my money refunded.

    Don't order it, you will be sorry if you do!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Refunds

    First. the $39 dollar cost is for a less fuller model. $59 is the cost of the item shown on TV.

    When returning the item you are provided an RMA and told once the item is received they will issue a refund 3-5 Business days. No surprise that I had to call them to have them issue my refund. The item was received over two weeks ago.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Secret Extensions

    • Los Angeles, CA,
    • Oct 14, 2016

    I just purchased two, one in blonde and the other reddish brown. Neither matches my hair today, but next time I dye it, I will choose a color for my natural hair and wear. By the way, they're sold at Dede's discount stores for $3.99 each. They are not worth more than 4 dollars.

    Bottom Line: Yes, I would recommend this to a friend

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  • 19 out 19 people found this review helpful

    Secret Hair Extensions

    All I can say do NOT buy from the Secret Hair Extensions website. I had a bad experience with them starting from the hair quality to customer service which is very horrible. When I got them, the color absolutely was different and I sent an email to them saying that I would like to return them and get my money back. However, they responded back stating that this is my problem and for me to throw away those hairs. I didn't wear them at all. SO at the end of the day I threw 265 pounds into the trash bin.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 10 people found this review helpful

    Love

    I have tried expensive extensions and the extensions have always been way too heavy for my fine hair, not to mention uncomfortable at times. I understand how people with thick hair might not like the secret extensions, but they are perfect for me. I love the fact that I can take the hair band right out. The color dark blonde matches perfectly to my hair. I actually like this. The price is reasonable for just giving yourself a different look.

    Bottom Line: Yes, I would recommend this to a friend

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  • 27 out 27 people found this review helpful

    It is a scam

    • Hatfield, PA,
    • Apr 5, 2016

    I purchased 2 of the extensions. Very cheap. Returned them. Kept calling to find out where my refund was. What a joke. They received them back but they said that it was pass my return policy time for a refund. Daisy your products suck and your company is a rip off. 70.00 down the drain. Do not buy from them.

    Bottom Line: No, I would not recommend this to a friend

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  • 40 out 40 people found this review helpful

    Do not buy, company is a rip-off

    • Calgary, Alberta, Canda,
    • Feb 6, 2016

    I purchased a set of two Secret Extensions, and the band would not stay on my head. I called to arranging a return. I mailed both sets back, and even though they were returned in perfect condition, they would not refund my money. One package wasn't even opened yet.

    So I am out the cost of shipping, and cost of the actual extensions. This company is a complete rip-off.

    Bottom Line: No, I would not recommend this to a friend

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  • 36 out 36 people found this review helpful

    Please don't be fooled & buy these

    • Australia ,
    • Jan 21, 2016

    These hair extensions are so disappointing. Very much a waste of money. There is hardly any hair on the actually strand so there is no volume and I have pretty short hair yet my own hair was still longer. The color didn't match and the quality of the hair was extremely fake & poor.

    Bottom Line: No, I would not recommend this to a friend

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  • 26 out 26 people found this review helpful

    Affordable but that's about it!

    • Oregon,
    • Jan 17, 2016

    I bought these Secret Hair Extensions about six months ago. I liked them but they shed so bad that when I turn my head and if my hair moves, it leaves hair strands all over my clothing. Then I brush it, holding the head band firm, and a lot of hair comes out with it. It's a thin band of hair as it is. It's sad to see all that hair fall out. I won't ever purchase this product again. I will spend the extra money on the quality bands.

    Bottom Line: No, I would not recommend this to a friend

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  • 26 out 26 people found this review helpful

    Not worth the money.

    • London,
    • Jan 13, 2016

    Called for refund but was 10 days over the 30 day return policy. Not worth the money.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 17 people found this review helpful

    Not worth the price, and mixed feelings

    • Rochester, NY,
    • Jan 3, 2016

    I bought two of these at Walgreens, buy one get half off. The concept is great. I liked the idea from the first time I saw it advertised. I had read the reviews, but since it was on sale and I did not pay shipping I figured it was worth a try.

    I have had no trouble with the elastic band, but I'm careful not to pull it while combing the hair. I figure if it came out at the ends or if it broke I could replace it and sew it or attach it. It is true the amount of hair for the price is deceiving. I have a lot of hairpieces and none of them are as thin as these. I would need at least four of them to look like the models in the pictures. I have hair pieces from another manufacturer that are less expensive and they look better and are a lot thicker.

    So as much as I like the look and I like the concept, it is really not worth the price at all.

    Bottom Line: No, I would not recommend this to a friend

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