About Secret Extensions

You probably already know that Secret Extensions, endorsed by TV Personality Daisy Fuentes, claims to be invisible hair extensions that give your hair thick, natural-looking volume and added length in seconds. In fact, the company claims that all you have to do is simply pull the patented adjustable headband over your hair, and tousle so that it’s no longer visible.

Secret Extensions claims that their product is made of a keratin-conditioned polyester fiber that moves, feels, and looks just like your real hair, and is available in a variety of colors to perfectly blend with your existing hair color. What’s more, the company claims their extensions can also be washed, trimmed, and curled, and that the adjustable headband will remain in place until removed by you—even while exercising.

Each 16-inch Secret Extensions is priced at $39.99, plus $6.99 shipping and handling. You’ll also have the ability to purchase a second Secret Extensions for $29.99, which will qualify for free shipping.

Secret Extensions are "guaranteed" to perfectly blend in with your hair, or they’ll refund your purchase price within 30 days. However, keep in mind that this guarantee is voided once you open the package, so there’s no way to try it out in advance.

Bottom Line: Does Secret Extensions Actually Work, or is it Just a Scam?

Based on the numerous reviews for Secret Extensions we’ve received at HighYa, as well as the hundreds of reviews available elsewhere online, there appear to be two primary problems with the product.

Secret Extensions Problem #1: Poor Customer Service

The overwhelming majority of online reviews regarding Secret Extensions complain of extremely long shipping times, which in some instances has exceeded two months. On top of this, when customers attempt to contact the company, their customer service reps can’t inform them when their extensions will ship, in addition to constantly upselling them throughout the call. With this in mind, we read countless customer reviews that stated their emails to the company went unanswered, so if you need to contact customer service, it may be best to do so via phone.

Secret Extensions Problem #2: Poor Quality

As if this weren’t enough, after waiting a very long for their Secret Extensions, most customers complain of poor quality. This includes:

  • Colors that are different than what’s advertised on the website.
  • Unrealistic texture that is a dead giveaway that you’re wearing cheap extensions, which apparently also have a propensity to shed.
  • The extensions are very thin, which means they likely won’t work well unless you already have thicker, reasonably long hair.
  • The extensions can’t be curled.
  • The “the patented adjustable headband” isn’t much more than a thin piece of elastic that is likely to stretch out after regular use. Also, this headband does not keep the Secret Extensions in place very well, and almost certainly can’t be used when exercising.

Should You Buy Secret Extensions?

The short answer: Probably not. Between the extremely long shipping times, reputation for poor quality, and customer service that seems unwilling to help, we might recommend purchasing a similar product locally. This way, you can see the product in person before handing over your hard-earned money, and easily return it if you’re not satisfied.

However, keep in mind that at this price point it’s highly unlikely you’ll find high quality synthetic hair anywhere, regardless of whether you purchase it at a local retailer or elsewhere. This is because extensions made from real human hair are typically much more preferable to ones made from synthetic fibers, and as a result come with much higher price tags.

As such, you shouldn’t get your hopes up and lead yourself to believe that Secret Extensions are anywhere near the quality of those made from real human hair. Ultimately, outside of long shipping times, perhaps this is why most Secret Extensions customers appear to be disappointed with the product.

SEE ALSO: Five Mistakes You Should Avoid to Prevent Damaged Hair

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380 Customer Reviews for Secret Extensions

Average Customer Rating: 1.5
Rating Snapshot:
5 star: 23 4 star: 21 3 star: 8 2 star: 33 1 star:  295
Bottom Line: 13% would recommend it to a friend
Showing 1-11 of 380
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  • 7 out 9 people found this review helpful

    Excellent product and customer service

    • New York,
    • Mar 19, 2017
    • Verified Reviewer

    I have been told that my hair is medium to dark brown, so I ordered the medium hair extensions but it was too light for my own hair, and when I called the company, and they went above and beyond the Call of Duty.

    They are sending me the correct color I need and are only charging me for the shipping, and told me to keep the original. The extensions feel like real hair, and that was important to me because I had gastric bypass surgery, and one of the side effects was that my hair was going to thin out and I've always had beautiful thick hair with bangs, and now I don't, but hair extension bangs and the hair extensions truly look and feel like natural hair. But again, the customer service is second to none.

    I highly highly recommend this company.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 4 people found this review helpful

    Great

    • Bradenton, FL,
    • Mar 12, 2017
    • Verified Reviewer

    I really like my secret extensions!

    I was lucky enough to order a good color for me, and they looked fantastic until, over the warm weather, my natural hair was sun-bleached to the point where the extension no longer blends. I have been having a problem ordering a different shade, as they are on back order.

    The bottom line is, I really like the product!

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 4 people found this review helpful

    Horrible

    • Stanfield, North Carolina,
    • Mar 11, 2017
    • Verified Reviewer

    They are cheap-looking, and they have a 30-day money back guarantee, but you have to have an authorization number. Their email is not about to be found and I am having trouble getting through on the phone. What a rip-off!

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    Horrible product

    • Massachusetts,
    • Feb 20, 2017
    • Verified Reviewer

    This does not even resemble the product shown in the advertisement. It does not blend with your hair at all, and it just sticks out underneath. If your hair is not the exact same length, you look like a clown.

    I wish I could give it negative stars. I am trying to recoup the absurd $17.94 shipping charge because the product weighs a few ounces and in no way costs $17.94 to ship. That's how they make their money. They rape you on the shipping charge, which is non-refundable, and if you return it, they still MAKE A FORTUNE.

    I'm doing you a favor. Just keep scrolling. I emailed them at the address they give on their site twice, and guess what? You guessed it; emails came right back. I double checked when I called them on the address, and I had it right. These people are scam artists. Stay away.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Do not look natural, did not receive in 3-5 days

    First, I ordered these thinking I could have a nice look for a vacation. I was going on in a little over a week, so I paid ten more dollars to have the 3-5 day shipping option. I should have received them a day before my trip based on the day I ordered.

    Two days before (day three after ordering) I saw two $50 charges pending, plus the $72 charge for the order on my credit card. I called to find out what was going on and she said that they were going to take those charges off once the order was processed and they just do that to ensure the money was there (?). Twice? When I asked where my order was in transit, the rep said "Oh, they just processed the order today, and they are shipping out now," which was three days after I placed the order. I told her I paid extra for to get 3-5 day shipping and she said, "It's 3-5 business days from the day the order is processed, not placed." What the heck? So, I'm not going to get them as promised.

    Back from my vacation, I see the package had arrived seven days after I ordered (glad I paid extra). I was still kind of excited to see how they looked so I took them out and tried them on, and OMG, they looked so fake and un-natural. I would be so embarrassed to wear these in public. Even after trying to blend my medium length hair by curling my hair, it still looked horrible. And you could totally see the headband no matter how I tried to rearrange it by pulling forward or moving it around.

    This is such a HUGE waste of money! I paid $27 for quick shipping, plus handling fees, and probably will not get any of that recouped. Plus, I opened them so by the sound of it I don't qualify for a refund. Shame on me for not looking into the company more, but shame on you, Daisy Fuentes, for such a crappy product.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 14 people found this review helpful

    Boo

    • Oregon,
    • Feb 2, 2017
    • Verified Reviewer

    The extensions weren't THAT bad. But they weren't that great either!

    The issue is that I was not happy with it, and I was still charged $19.97 to get it to me and then another $7 to get it back to them. AND I had to go the Post Office to drop it off, which is a huge pain in the butt. They won't issue a label via email! That's just lame.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 6 people found this review helpful

    Love my Secret Extensions

    • Dallas, TX,
    • Jan 28, 2017
    • Verified Reviewer

    This is a great example of customer experiences being different.

    I love my extensions. Over the summer I bought the Halo Couture. While I do love my Halo (real human hair), the band tends to make the sides of my head look odd and unnatural (a little lumpy). The price point for the Halo is considerably more and to be honest, I really think that the Secret Extensions look much more natural.

    I did order two colors, and I see how some people found it difficult to color match. The light brown I ordered is a little lighter in person than I thought, but I think you could work it in to make it look like you have lowlights. The band is also far more comfortable with my Secret Extensions than the one with my Halo. I am so happy with the product, the quality, and blending of color.

    I agree that the shipping was longer than what I would have liked to have seen. I believe it took three weeks from the date I placed my order to the date I received it. For the price point, I think these extensions get an A +. This is coming from someone who spent $360 on the Halo.

    I know everyone's experiences are not the same, so wanted to highlight a positive review to help those deciding if these are right for you. Good luck!

    Bottom Line: Yes, I would recommend this to a friend

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  • 10 out 10 people found this review helpful

    Worst

    This product is falsely advertised. They are selling lies, and the product is cheap and useless.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 7 people found this review helpful

    Secret Extensions

    These are very fake looking, and the color is not great. I called to send them back, but got no answer. A waste of money.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    One size doesn't fit all.

    • Oklahoma City, OK,
    • Jan 12, 2017
    • Verified Reviewer

    I purchased the extensions because I had a special event to attend. They have no way for you to try it out, plus there is a non-refund policy. I was so upset that the piece just slid off my head because the band was too big. I even tried pinning it in but still no hope. I would have been trying to keep it on instead of enjoying the look that could have been. There's no way to fix the size without making it look off or out of place.

    That to me is a lot of money to just throw away.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 12 people found this review helpful

    beware – Terrible product and a problem obtaining a refund!

    I ordered this product a couple of weeks ago, and it just arrived.

    The color was terrible, the product was cheaply made, and I am going to send it back and request a refund. I am very concerned that what I read about their Customer Service that I will have a problem getting my money refunded.

    Don't order it, you will be sorry if you do!

    Bottom Line: No, I would not recommend this to a friend

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