About Sit N Cycle

Sit N Cycle is an “As Seen on TV” fitness product that claims to provide you with an effortless, low impact method of staying in motion, while also helping you to achieve optimum fitness. The device is primarily targeted toward busy Baby Boomers and active seniors, and its new and improved design is claimed to be easier on your knees.

Sit N Cycle is endorsed by Olympic Gold Medal winner Dorothy Hamill, and is manufactured by Smooth Fitness & Health. Unfortunately, the company is not listed with the Better Business Bureau. However, we’ve accumulated a variety of customer reviews here at HighYa over the past several months, and we’ve noticed that the most common customer complaints reference poor quality—more specifically, a pedal design that fails frequently. Is this still the case with the new and improved version? Let’s find out.

How Sit N Cycle Works

By utilizing a hands-free design and 8 resistance options, the Sit N Cycle is an aerobic fitness machine that engages your core and allows you to burn calories with minimal effort. In fact, the company claims you can even use it while watching TV or reading a book.

See Also: Beware: Not Following These 6 Tips Could Cost You Money on Your Next “As Seen on TV” Purchase

Like the original version, the new and improved Sit N Cycle allows you to increase energy, reduce stress, and improve your health. However, you’ll now be able to change resistance levels with the turn of a dial, enjoy a larger cushioned seat with a locking mechanism, experience an advanced pedaling system for smoother operation, in addition to large no-slip pedals, and six new colors.

Sit N Cycle Pricing & Refund Policy

If purchased directly through the manufacturer, the Sit N Cycle is available under a 30-day risk free trial, just pay $19.95 to begin. Once your trial has ended, however, you’ll be billed six consecutive payments of $39.99, for a total of $259.89.

If you’re dissatisfied, you’ll need to contact customer service at (855) 663-5643 to obtain a Return Merchandise Authorization (RMA) number, and then send it back in its original packaging. Keep in mind that you’ll be responsible for return S&H charges.

Bottom Line: Is Sit N Cycle a Scam?

While we have no reason to believe that Sit N Cycle is a scam, there are some concerns you should keep in mind prior to placing your order.

Most importantly, the Sit N Cycle is an “As Seen on TV” product, which typically carry lower customer satisfaction ratings than their mainstream counterparts. In fact, the majority of Sit N Cycle reviews we’ve accumulated at HighYa reference poor quality—more specifically, a pedal design that fails frequently. While the “new and improved” version that’s being heavily promoted on QVC is claimed to address many of these issues, we’ve received several reviews over the past month that continue to cite this same problem.

Also, keep in mind that the Sit N Cycle weighs a whopping 34 pounds, which, given the product’s target demographic, might make it much less portable than the website makes it appear.

Do you have experience with the new and improved Sit N Cycle? If so, let your voice be heard and write a review!

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129 Customer Reviews for Sit N Cycle

Average Customer Rating: 1.4
Rating Snapshot:
5 stars: 6 4 stars: 2 3 stars: 6 2 stars: 11 1 stars: 104
Bottom Line: 7% would recommend it to a friend
Showing 1-11 of 129
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  • 10 out 10 people found this review helpful

    Big Scam with Sit N Cycle.

    They advertised a FREE 30-day trial and what looks like a price of $19.95. I gave them my credit card but NEVER authorized or finalized the purchase because I soon learned that it was not $19.95. I closed the page and never finished the order. I got a charge on my credit card of $239.84 today.

    I NEVER received an email confirming my order from the company. I called and was told the cycle had shipped. I NEVER received an email with that information either. I am so ANGRY right now. This is a huge SCAM. I am usually smarter than this. I have been DUPED. As soon as I receive I am sending it right back unopened. I have already started the dispute of the charge with my credit card company. I see this asks for an order number below. How would I know that since they never sent me an email.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 11 people found this review helpful

    Very unsatisfied customer

    When I ordered my Sit N Cycle I was not told how much my payments would be once the trial time was over. I thought I would get information in the mail but I received nothing. Now I am being charged $39.99 every month. I still don't know how many payments or what my total charge would be. I am a widow and cannot afford these payments on and on. My rating for them as of now would be a zero.

    Bottom Line: Yes, I would recommend this to a friend

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  • 10 out 11 people found this review helpful

    I feel deceived by Sit N Cycle

    I ordered this Sit N Cycle for $19.95. After giving all my ordering and credit card info, I submitted the order and was VERY UPSET to see they charged my credit card for $239.49 This is FALSE ADVERTISING! Do not order.

    I immediately called the company at 8 am when they claim “customer service” opens and they said to call back in 24 hours for it to show in the system. After waiting several hours, I called back again and was told it had not been entered in the system yet and they would look out for it and cancel it.

    I asked to speak with a supervisor & supposedly they were all “busy” & someone would call me back. No one ever did. I called today and was told the same thing & that my order had been shipped out. How could my order have been shipped if it wasn’t showing in the system? SCAM!

    Liars! I was told that when my order arrives to refuse the order. I called my credit card company and had them to conference Sit N Cycle in and we were told on a recorded line that their customer service is just the shipping company and there was nothing they could do to cancel or reverse the charges until the order is received back which is NOT what I was explained on yesterday. She stated that once the order is returned to the company they will credit my charge card. Now that's a lie. Do not let them fool you into ordering this product. Customer service nightmare.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Scammed by Sit N Cycle's false advertising.

    I ordered this Sit N Cycle for $19.95. After giving all my ordering and credit card info, I submitted the order and was VERY UPSET to see they charged my credit card for $239.49. This is FALSE ADVERTISING. Do not order.

    I immediately called the company at 8am, when they claim "customer service" opens, and they said to call back in 24 hours for it to show in the system. After waiting several hours, I called back again and was told it had not been entered in the system yet and that they would look out for it to cancel it. I asked to speak with a supervisor and supposedly they were all "busy" but someone would call me back. No one ever did.

    I called today and was told that my order had been shipped out. How could my order have been shipped if it wasn't showing in the system? SCAM. Liars! I was told that when my order arrives to refuse the order. I called my credit card company and had them to conference Sit N Cycle and we were told on a recorded line that their customer service is just the shipping company and there was nothing they could do to cancel or reverse the charges until the order is received back, which is NOT what I was explained on yesterday. She stated that once the order is returned to the company they will credit my charge card. LIE. Do not let them fool you into ordering this product. This is a customer service nightmare.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 14 people found this review helpful

    Very misleading

    • Hammonton, NJ ,
    • Jul 30, 2016

    I ordered the Sit N Cycle thinking it was $19.95. After giving all my ordering info and credit card info, I placed the order and what a SHOCK to see that they charged my credit card for $239.49 This is very misleading. Do not order. I immediately called the company and they said to call back in 4 hours to cancel the order. After waiting several hours I was told it has not been entered in the system yet. I called the next day and was told the same thing. Next day I called I was told my order has been shipped out. How could my order be shipped if it wasn't even entered in the system? Liars. Rip off. I was told that when FedEx delivers my order on the 27th of July to refuse the order. I placed the order on July 19, 2016. Once the order is returned to the company they will credit my charge card. This is BS. Do not let them fool you into ordering this product.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 12 people found this review helpful

    Cost

    • Houston, Texas,
    • Jul 26, 2016

    I bought this thing in February of this year and in July still paying $39.99 a month. First, if you buy this thing, don't buy through their website. Amazon sells them also. Wish I had know that. It cuts a lot of money off. Secondly, try getting hold of them and getting any satisfaction. The only time they will contact you is when your credit card expires. Then they find you and expect you to respond. My biggest mistake was giving them the new number. Don't do it!

    Bottom Line: No, I would not recommend this to a friend

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  • 25 out 25 people found this review helpful

    Slow to Refund - Buyer Beware

    The website takes your credit card information before ever revealing the final cost of the cycle. By the time you decide not to proceed it's too late. I refused the shipment and after a month they claim they still have not received it. The customer service agent was rude and criticized my accent and speech pattern. Buyer beware.

    Bottom Line: No, I would not recommend this to a friend

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  • 23 out 23 people found this review helpful

    Big no!

    • Philadelphia, PA,
    • Jun 27, 2016

    I had same experience as others here, being charged the full amount even though I only wanted the trial period! I have spent many hours returning the unopened box and getting the charges taken off my credit card! Just got fed up and disputed it with the credit card company. Let them deal with these scammers!

    Bottom Line: No, I would not recommend this to a friend

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  • 25 out 25 people found this review helpful

    It's a scam

    I purchased the Sit N Cycle. When it got here it's the hardest thing to put together, made out of hard plastic. Trying to send it back is hard, you have to pay for shipping and handling. Beware, very rude people, you can't speak to the manager because the girl that answers the phone says she already asked them what you wanted to know. Don't do business with them. Bunch of crap.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 17 people found this review helpful

    Love it

    • East Stroudsburg, PA,
    • May 30, 2016

    I have had more trouble with this website than with my Sitncycle. I was like YOU are the scam. I love my bike. The instructions for putting it together plus the carefully numbered bags of parts were perfect. The weight impressed me as it felt like strength and quality. I loved it from the moment I got on. It is heavy weight, sleek and solid. I started very slowly and am working my way up. Writing this while biking right now. Listen to music. Write emails, text people or watch a movie. Easy with this product. I love it. No problems.

    Bottom Line: Yes, I would recommend this to a friend

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    Comments (1)
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    • Jun 20, 2016

      JanattheRanch

      You commented on how much you like the Sit N Cycle but you didn't address the one issue almost everyone did, the price. Was it really $19.95 or was it $19.95 PLUS another $200?

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  • 22 out 22 people found this review helpful

    Stay Away

    I placed an order for the 30 day trial for $19.95. When your order is placed you are informed of the total price, and I did not like the fact that they do not make this available until you have placed the order. I called immediately and canceled the order, and called again the next day, and was assured it was canceled. 12 days later it arrives at my front door. I refused shipment and called the company and was advised I had been charged the full purchase amount of $239.94! Sure enough, looked it up and I had been charged. DO NOT do business with this company. I have filed a complaint with the BBB. Keep in mind they say 6 payments of $39.95 after your initial $19.95. But they charge you the full amount right away. I have this amount in dispute with my bank.

    Bottom Line: No, I would not recommend this to a friend

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