About Smile Generation

Whether you need routine dental care, cosmetic dentistry, or any other procedure, Smile Generation claims to help you find the best dentist, orthodontist, periodontist, endontist, or oral surgeon near you that fits your schedule and your life, and who provides an exceptional patient experience. Every Smile Generation dentist is claimed to meet the company’s RightFit promise, which means that they set new standards in dental care, have respect for your time, and provide exceptional, trustworthy service.

Whatever dental procedures you need, you ultimately want a smile that you can be proud of, without paying an arm and a leg in the process.

With this in mind, can Smile Generation’s dentists help you achieve this? We’ll get to this in a moment, but first, let’s take a look at Smile Generation’s dentists.

What Type of Dentists Are Listed On SmileGeneration.com?

In order to begin using the Smile Generation website, you simply need to enter your city, state, or zip into the search box, and then choosing a radius for your results. You can also further narrow these results by filtering for specialties such as single-visit crowns, orthodontics, and children’s dentists.

Smile Generation claims to only work with best-in-class private dental practices who “have a proven track record of excellent clinical work, service and a commitment to patients’ health and happiness,” and who use “advanced clinical care, such as digital x-rays, since they produce up to 90% less radiation that traditional x-rays, and can eliminate the need for impressions and temporaries.

Smile Generation dentists are also claimed to use advanced sterilization techniques and intraoral cameras, as well as an electronic records system that gives you the ability to view your charts and x-rays on your chair-side flat-screen monitor. On top of this, Smile Generation claims that their dentists “perform more single-visit crowns than anybody in the world,” which can be fitted in about 2 hours, without the need for a second visit.

Smile Generation’s Business Model

Perhaps the most important thing to remember about Smile Generation is that they’re not a referral service, like you’d find with other websites such as 1800Dentist.com or HealthGrades.com. For websites such as these, dental professionals will generally pay a fee to be listed on the website’s search results, with the hopes of putting themselves in front of more prospective clients.

On the other hand, Smile Generation dentists actually become part of the company, while still retaining their practice’s original name, similar to how a franchise works. This means that when you use the Smile Generation website to search for a dental professional in your area, the only results you’ll receive are for dentists who are part of the company—not all of the qualified professionals who match your search criteria.

While there’s certainly nothing wrong with this business model, there’s no clear explanation of this on the Smile Generation website, so it could be construed as a little misleading.

Are Consumers Talking About Smile Generation? If So, What Are They Saying?

As we alluded to above, Smile Generation appears to be a sub-company of Pacific Dental Services, which independent dental offices become a part of after signing up. However, even though they technically become part of PDS, they retain their previous name (e.g. Main Street Dental). Therefore, the number of online customer reviews related specifically to “Smile Generation” were relatively low at the time of our research.

With this said, based on reviews found at YP.com, Yelp.com, DentistDig.com, RipoffReport.com, and many others, it appears that Smile Generation dentists have an online customer reputation for being more concerned about signing you up for a plan or getting you approved for financing than they are about providing quality care. Because of this, numerous consumers complained about hard sell techniques during their visits, often occurring while they were in the chair in the middle of a procedure (including signing financing paperwork).

Other common Smile Generation complaints referenced failure to honor coupons or other advertised discounts, and performing unnecessary procedures, such as deep cleanings, crowns, etc. We also read more than one review from former employees claiming that it’s all just a numbers game, and offices are knowingly engaging in upsells that customers do not need.

SmileGeneration.com Pricing & Refund Policy

What you’ll pay for your Smile Generation dental procedure depends primarily on what the procedure is, as well as your dental history. However, the company claims to provide a Smile Generation Financial Credit Card to help you spread the cost over monthly payments, with a standard variable APR of 22.98%.

You can also sign up for the My Smile Dental Plan, which is claimed to provide discounts on routine visits and specialty services for the whole family (note: similar to DentalPlans.com, this plan is not insurance, so there are no deductibles involved).

If you’re thinking about scheduling an appointment with a Smile Generation dentist, be sure to check the special offers section of their website.

If you need assistance, Smile Generation customer service can be reached at 1-800-SmileGen (764-5343).

Can Smile Generation Give You a Better Smile with Less Hassle?

Chopping to the Point: If you’re short on cash and are looking to finance your dental procedure, Smile Generation may be a good option, but it’s important to keep in mind that many dental practices offer in-house financing that may come with low or no interest charges. However, the company may not be the best option for dental plans, since there are dozens of other websites offering this same service.

With this said, numerous online customers claim that Smile Generation-affiliated practices often focus more on making their numbers and meeting their quotas than they do on providing quality, medically necessary dental procedures. Because of this, if you locate a dental professional near you using Smile Generation’s website, be sure to search for the practice’s name elsewhere online in order to see what other customers say about their experiences.

Ultimately, this might mean that the Smile Generation website provides less convenience than they advertise.

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8 Customer Reviews for Smile Generation

Average Customer Rating: 1.0
Rating Snapshot:
5 stars: 0 4 stars: 0 3 stars: 0 2 stars: 0 1 stars: 8
Bottom Line: 0% would recommend it to a friend
Showing 1-8 of 8
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  • 2 out 2 people found this review helpful

    Very bad ethics

    I broke my partial in early April, and the dentist had a new one made. I like him and his staff is great. My complaint is not about them. My dental insurance didn't cover partial breakage, and the bill was $873.00. They introduced me to this company, and I signed up same. In mid-May I received a very nasty phone call from a woman that I equate with a Nazi, telling me that I had not paid for April and May, and demanded payment for two months. I had never received a bill from them for this.

    She said that the bill was returned to them, address unknown. However, she repeated my address to me, which was correct. Obviously they made a mistake on their end. She would not listen to me that I couldn't send her my payment, as I had no bill. She said she would send me a bill yet she never did. I then received a phone call from a gentleman who said they were waiving the late fees but I still owed for two months. He asked when it was a good time for them to bill me, every month. I told him my Social Security check came the second Wednesday of each month. He told me the bill should arrive several days prior to this. Guess what? I still don't have a bill.

    I have applied for a small loan, and should have it in about five days. I called the dentist's office today and made arrangements to pay them directly the full amount. They were very nice and graciously agreed to this. I fully intend to speak to a lawyer regarding this and I will attempt to bring suit against them. I will also report them to the proper people that oversee them. I'm 79 years old and don't appreciate this kind of hassle.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Huge mouse trap

    • Long Beach, CA,
    • Jun 3, 2016

    Advertised for $59, ended up paying much more. Sold me Dental insurance, but it isn’t really dental insurance. Deceiting, misleading, uninformed. This is what happened to me. I found this place online while searching for an affordable dentist. Their advertisement was “$59 Cleaning, Exam & Digital X-rays, regular value of at least $290.” WOW that’s a great deal right? I made my appointment in no time flat.

    Once I arrived there, they took x-rays of only one side of my mouth. From there I was put into the exam chair where I was instructed to wait for the dentist to come in and evaluate/read my x-rays. The dentist explained that I would need a series of expensive dental procedures done of which he would be able to start treatment that day. The front desk gal then came in and explained to me my total cost would be $3,553. But they can sign me up for Dental insurance right then and it would lower my cost to only $2406. The one time cost for my Dental “Insurance” was only $111. Wow -- dental insurance for only $111, and my dentist office can sell it to me.

    I was in severe pain that day and went ahead and signed up for my dental insurance and started my first treatment. I was not provided any information or discloser about this “Dental Insurance”. At the end of my visit I was given something called “Financial Arrangement” which listed the treatment plan and cost, along with “DENTAL PLAN ENROLL 1”. I was then asked to pay my office visit total for that day which came to $256. After I paid it they gave me an itemized receipt showing I paid a single x-ray, additional x-ray and photo intra oral cam for a total of $256. They also, gave me a copy of my 2 page “Financial Arrangement”. (3 pages in total.)

    After getting home I realized I had no idea of the name of my new Dental Insurance company. About two week later I receive a membership ID card from “My Smile Dental Plans”. On the back of my ID card it says, “DISCOUNT DENTAL PLAN”, in smaller print it says, “THIS IS NOT AN INSURANCE PLAN’, and in even smaller print it says, “Administered by The CDI Group, Inc.” At that point I knew something was not right.

    After doing some research I discovered that CDI Group, Inc. is “Coastal Dental Inc”, “Coast Dental Inc”, ”CDI Group”, “Coast Dental Plans”, they own the company “My Smile Dental Plans”. They are a Dental management organization that provide administrative and management services to dental offices and groups. The gal who sold me this “Dental Insurance” at the dentist office is an employee and/or independent contractor employed by Coast Dental Inc.

    They have many partner companies including but not limited to, Pacific Dental services (this is who does the billing and collections), Smile Generation Financial (their credit card), Heartland Dental, Option One Dental Plan. There website is www.cdidentalplans.com.

    I took this information to a Class Action Attorney along with hundreds of reviews and complaints about the questionable conduct and practice of these companies nation wide. He has agreed to file a class action case against them on behalf of the consumers. If you are a consumer that has been deceived, mislead or tricked into signing up for any of their services such as, Dental Insurance, Dental Plans, Dental Credit Cards or have been told you need unnecessary expensive dental work by any of these groups. If you would like to join me in a class action against these entities, or know someone that would, please email me at: stopdentalscams@gmail.com.

    If you would like to find out if your dental office is contracted with these group you can go to www.mysmiledentalplan.com/summary.aspx and search the “Find A Participating Office”.

    For those of you who would just like to report this group for wrong doing, they are Licensed in the State of California under the name CDI Dental, Inc. and Dentalplans.com. The state website is www.hmohelp.ca.gov.

    Please help me spread the word by cutting and pasting this review on Facebook.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Scam

    • San Antonio, TX,
    • Nov 18, 2015

    Smile Generation and the dental office in San Antonio are a scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    Big Scammers

    I had some dental treatment last year and borrowed $3500 from this company. I paid all of my bills monthly without any delay. This year, I checked my account and found a big scam; they charged me $750 interest for one year. It means the interest rate is 22%. This was not the end of the story; I found out they also charged another interest monthly, $50 per month. I don't recommend this company to anyone. Avoid if you don't want to loose your money.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Strong-arm up-selling techniques. Fraud, not patient-centered.

    • La Quinta, CA,
    • Jul 22, 2015

    Went in for my six month cleaning; new to town; chose a dentist provided by DeltaCare USA/Costco. My insurance pays for cleaning; they refused to do a routine cleaning because they said I had "gum disease" even though I had no systems of swollen or red gums; I had no bleeding when brushing or flossing or using water pik (daily care); I had no pus that was found when they probed my gums; I had mostly "3"s, two 4's. When I went into the dentist, I told the receptionist; the hygienist; the financial gal and the dentist that I came in for a "routine 6 month cleaning" and I was fully away of one upper right molar that I have been treating for deep pockets for 5 years. Before moving from Hawaii, I had routine quarterly periodontal cleaning after laser gum surgery and periodontist said it didn't wiggle and didn't hurt; it was kept clean and not infected so we would "keep an eye on it" that tooth had deep pockets, a 6 and a 10. Still, no pain, no bleeding, no pus. I did not need a deep cleaning; was charged for a scaling but did not have a scaling - regular cleaning $890.00. Up-selling - not ethical.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Worst experience, rip off artist.

    • San Antonio, TX,
    • Jul 15, 2015

    This financial company is just there to make you fail. They make it very difficult to pay.

    You can not schedule recurring payments and must log into their website which has changed in the 11 months I have been with them. I am sure they are legal in what they do, but they take it to the limits on a total dental charge of $3036 from March and May of 2014 I have now paid off a total of $1729 in interest and penalties. Wow, wish I could make that sort of money on my Money.

    I would say, stay away. I have a fairly good credit score and pride myself on not ever being in credit card debt, but these guys almost changed that. Horrible experience. Never again.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 9 people found this review helpful

    Sharp Business Practice

    • Santa Fe, NM,
    • Apr 26, 2015

    I visited one of the providers associated with Smile Generation. I had recently broken off a piece of my tooth. I wanted the tooth to be examined and repaired (filled). I DID NOT ask for the "special." These people put patients in a dental chair and start asking questions about finance. X-rays were taken as well as other things were done that I did not request although the dentist stated "Oh, well it's while you were here". A technician showed up and showed me prices that would make anyone's jaw drop. After seeing the pricing, I was told I could join the "club" or something and just receive a huge discount.

    The tooth was repaired, I paid extra for the membership in order to save a few dollars on the visit. The numbers I was provided were not correct, and I saved nothing. So I am out an extra $111. I called about this, and when the office manager was asked for her last name, she gave me the initial letter. I asked for the full name, which was given, but then the manager promptly hung up. I plan to dispute this charge with my credit card company. I am trying to get copies of my digital x-rays and images now. I did pay for them.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 7 people found this review helpful

    Doing unnecessary work

    • Long Beach, CA,
    • Mar 8, 2015

    My husband went to him for one tooth that cracked on a popcorn. He was having no pain. Dr. Kramer decided he needed a root canal and 2 crowns to the cost of over $4500. We have some insurance and the remainder is $2108. This is about the cost of 2 crowns at my old doctor BEFORE insurance. He is over changing and doing work that is unnecessary. They made him sign up for their credit card or they would not do the work. Very poor business and not a good way to keep customers.

    Bottom Line: No, I would not recommend this to a friend

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