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Storenvy

Storenvy

Overall Rating

1.9

64 Customer Reviews

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Summary

Storenvy is an online shopping platform that lets independent sellers connect with customers to sell jewelry, clothing, home décor, and more.

Pros

  • Lots of unique items from around the world
  • Sellers can send you discounts if you express interest in products

Cons

  • Shipping costs and times vary significantly between sellers
  • Minimal scam protection from Storenvy
  • Higher commission rates than Etsy
  • Product quality can be questionable

Storenvy Review: A Detailed Look

By Lydia Noyes

Updated on: Mar 24, 2020

Making money through e-commerce isn’t easy. Sellers must control their web traffic and advertising to get the right people on their site, and even then, they aren’t guaranteed a sale.

Storenvy is an online marketplace space that promises to make this process easier for both buyers and sellers.

It lets you buy from independent sellers from around the world. You can purchase anything from clothing to jewelry, art, home and beauty accessories, and even tech products on the platform.

Though most Storenvy products seem to be manufactured, you can also purchase handmade goods on the site.

The goal of Storenvy is to create a space for shoppers to connect with small-time sellers and find unique products not widely available elsewhere. Does the site live up to this goal? Should you consider opening a storefront on Storenvy? We’ll help you answer those questions here.

How Does Storenvy Work?

Your Storenvy experience will differ based on whether you or buying or selling.

For Shoppers

Once you make a Storenvy account, you can begin browsing all available products. You can search by category (women’s, men’s, jewelry, art, home, kids, music, health & beauty, specialty, or tech) or by looking at all the listings from individual sellers.

There’s an almost limitless variety of products sold on Storenvy. Most items, especially the clothing, aren’t from recognizable brands.

When you find products you like, you have a few options. You can add it to your shopping cart, “collect” the item for future reference by adding it to a list (default options are “my wishlist” or “gift ideas”), or you can show support for the seller and “envy” it.

All envied items are displayed in your profile and the feeds of your followers. The Storenvy products that receive the most Envies are listed on the site’s Trending page.

While it’s possible to put an unlimited number of items in your cart, they can be from a max of ten stores.

All transactions will occur through the site, but shipping times and refund policies can vary between sellers. Pricing will range based on the seller, but you can expect to pay at least $20 for most apparel items, plus about $4–$8 for shipping throughout the United States.

Keep in mind that you will need to pay separate shipping fees for every purchase, though there may be exceptions if they come from the same seller.

For Store Owners

Sellers on Storenvy can take advantage of the platform’s customizable storefront options to best display their products. All users begin with a free hobbyist plan, which you can upgrade for extra features.

Pricing and feature options include the following:

Hobbyist Plus Pro
Price Free $14.99/month $29.99/month
Features
  • Up to 1,000 listings

  • Cart abandonments (automatic emails to remind people of unpurchased cart items)

  • Up to 2,000 products

  • Cart abandonments

  • Potential for social media blasts where Storenvy may feature your products

  • Possible to send customized discount codes to shoppers

  • Custom domain

  • Up to 5,000 products

  • Cart abandonments

  • Potential for social media blasts

  • Super discounts

  • Custom domain

  • Automated discounts that can be sent to your entire customer list or to custom demographics

To start listing products on your storefront, you’ll first give it a name, set a price, and choose the category that best describes it. Next, you’ll share a product description and high-quality photos and specify how many you have in stock and what varieties are available (colors, sizes, etc.).

Finally, you’ll specify shipping details and choose whether to add it to any of your collections. Once you click save, the listing will go live. You can adjust the pricing or delete old listings in the same way.

The longer your store is live, the more data you’ll receive about the numbers of customers visiting your site, which of your products are envied most often, and how long users browse your products on average.

Storenvy shop owners also gain access to Engage, an email marketing tool that lets them communicate directly with potential customers. For those who have upgraded their membership, it’s a great way to send out coupon codes.

Commission Fees, Pricing, and Refund Information

Storenvy makes its money on a commission basis. All sales made through the site are charged a 15% commission based on the total transaction, which includes shipping.

Store owners can decide whether they want to account for this in their pricing or have it added for customers when checking out, similar to a sales tax.

All Storenvy sellers set their prices and return policies, though the platform asks that all sellers ship out orders within a week of purchase, preferably within two days. Domestic orders usually arrive within ten days, while international orders may take a month or more.

Be sure to read the Shipping and FAQ section for each product before purchasing so that you know the terms before you commit. You can always contact a store owner directly to clear up any pricing confusion.

Saying that, Storenvy will protect you against incorrect orders. If a store sends you a wrong or defective product, then they are obliged to send you a full refund. Contact the seller directly to start this process.

If you need to contact Storenvy, do so at support@storenvy.com.

Seller Fraud

When you browse a site of independent retailers like Storenvy, it’s easy to question if the site is a scam. The company claims to take bold measures to ensure that shoppers are safe by carefully monitoring store activity and customer complaints to pull storefronts that are selling counterfeit or otherwise inferior products.

Likewise, all storefront must have a PayPal or Stripe account to receive payments, both of which run background checks before permitting accounts.

In cases where fraudulent sellers slip through the cracks, Storenvy states that PayPal’s 180-day buyer protection service protects shoppers. Those who purchased with credit cards will need to take the issue up with their bank.

In short, Storenvy acknowledges that fraud can be a problem on its platform. Still, the company offers few options for consumers to fight it beyond going to the larger financial institutions involved.

If you want to share concerns about a Storenvy store, do so at support@storenvy.com.

Analysis of Customer Reviews

Here at HighYa, Storenevy has a two-star rating after 60 customer reviews. Trustpilot reviews are similar. There, the product has 1.5 stars after more than 100. Here’s what these shoppers and sellers are saying.

Common Compliments:

  • Possible to find good deals on products

Common Complaints:

  • Some shoppers never received their orders after paying
  • Money wasn’t always returned when purchasing from scam accounts
  • Sellers pay high fees to sell on the site
  • Slow shipping times
  • Some shoppers received pirated tech products
  • Many poor quality products

Storenvy vs. Etsy and Wish.com

In the world of online retail, two of the popular options for independent sellers are Etsy and Wish. Here’s how they both compare to Storenvy.

First, Wish is an online retailer with hundreds of storefronts. Rather than selling products from independent sellers, most Wish merchandise comes directly from factories in Asia and is sold at wholesale pricing. Some products are more than 98% off what you’d pay for competitors.

It’s possible to purchase a similar range of merchandise on Wish as Storenvy, though the site has a bigger focus on tech products.

However, many Wish.com customers critique the platform for quality issues. A lot of products seem to be knockoffs with misleading images. As with Storenvy, common customer complaints include slow shipping times and a high prevalence of scam accounts.

Etsy originated as a platform for artisans to sell products online, and it’s mostly stayed true to this premise. This means that you’re far more likely to find home décor, clothing, and jewelry on the site than tech products.

The site’s fee structure also differs from Storenvy. Rather than a flat commission rate, you’ll pay a listing fee of $0.20 per item and a transaction fee of 5% per product sold. In most cases, this provides sellers with a more significant percentage of the profits.

Which platform is the best for sellers? It’s difficult for individuals without wholesale connections to sell on Wish.com, and so Etsy or Storenvy are better options. Storenvy offers better opportunities for customizing your storefront, creating a brand, and, for paid accounts, connecting directly with potential customers. For many people, this could be worth the higher commission costs.

Shopper’s decisions between these options should be based on what you are looking for. Etsy still offers the broadest selection of homemade products, though you can find similar products on Storenvy as well. Wish is best for buying popular products at sharply discounted prices, but you’re often going to get what you pay for.

The Bottom Line: Is Storenvy Worth It?

Storenvy offers a simple to use platform for both buyers and independent sellers. Though anyone can make a free account, the majority of listings on the site seem to be based in Asia. As all sellers control their prices, it’s possible to score great deals on unique products.

However, dealing with different sellers can have its difficulties. Bulk shipping discounts are rare, and Storenvy offers minimal protection against fraudulent accounts. Likewise, shipping times can vary significantly depending on where the seller is located.

Overall, Storenvy offers a viable option for online shoppers to connect with small distributors. Just keep in mind that you’ll need to perform your own background checks to ensure you make smart decisions.

Likewise, sellers should appreciate the customization options and opportunities to connect with customers. The cost of these perks, however, is a higher commission rate.

Customer Reviews

1.9 Stars out of 64 Reviews
5 Star:17% 4 Star:4% 3 Star:3% 2 Star:4% 1 Star:70%
28% Recommend This Company
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Posted on Aug 14, 2015

Wonderful experiences on Storenvy, Very Legit

By Elew , Boulder, CO

After a few years of selling on Etsy, Storenvy is a Breath of Fresh Air.

It is a wonderful venue, with a caring and responsive Admin, who actually help when you need them.

Sales and purchases are easy, with a smooth interface to PayPal. They generate invoices and packing slips for the seller/buyer...and provide easy shipping notification where you can personalize your message to the buyer, as well as add in tracking info. And they offer all of this, without taking away the sellers control over their shops or shop policies.

Honestly, our shop set up, sales, and purchases have been FAR easier on Storenvy.

While we have been there, we have seen fairly consistent changes. Their tech team and Admin have been working steadily on adding new features which actually make things Easier for the sellers and buyers. They listen to us, and work with us.

Customers can create a profile, or check out as a guest, which is very nice. They can also buy from multiple shops within Storenvy, and only need to check out once. And it all goes smoothly.

I understand that with every venue there will be some shops that are not the best, and things will happen, as the negative comments here show. But keeping in mind that these comments are about individual shops, and not the venue itself, I would say I am sorry that these people had a bad experience, however, there are 30,000 plus individual shops. Most of which are wonderful, with professional and caring owners.

Some things I would suggest to all buyers, regardless of where you shop, Etsy, Storenvy etc..

*Know what you are buying If the photos and description are not clear, chances are, you may not receive what you imagined the item would be.

*Understand the agreement you make when purchasing from individual shops Check that the shop is legit. Do they have their FAQ filled out? Do you agree with their Shop Policies? Because each individual shop Will have their own policies, for returns, refunds, shipping, etc. Storenvy does not set these, the shop owners do.

These things are important, no matter which venue you choose to frequent, or buy through.

I would say though, that giving Storenvy as a venue, a negative review because a few customers did not understand what they need to be aware of, or don't understand the difference between the individual shops, and the venue, that seems like poor judgment.

I actually did go look for the BBB rating for Storenvy, and found nothing so I am curious where this D rating information came from? I don't see any links to the BBB rating here in this write-up? If an entire venue, with many shops is going to be spoken of in a way that negates them, I would like to see the information source.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 35 People Have Voted

Posted on Feb 1, 2016

Beware

By Susan , Tampa, FL

I order a product mid-November 2015 as a Christmas gift. Was charged right away but product never shipped. Numerous attempts were made to contact shop but no response. Never again.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 32 People Have Voted

Posted on Nov 16, 2015

Do not shop through Storenvy.

By DebbieG ,

I ordered something through one of Storenvy's merchants, paid for it and after one month have still not received it nor have gotten any responses to my emails. Storenvy appears to be unable to do anything if you pay for something and never receive it.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 30 People Have Voted

Posted on Jun 8, 2015

Happy

By Patty , Bay City, Michigan

I am an Etsy veteran that has recently opened a store on Storenvy. I shopped around quite a bit before deciding on this venue. As a shop owner, it seems very clean and well run, easy to use and friendly.

Please understand that when you make a purchase on "Storenvy" you are buying from an independent shop owner. They should have clearly defined policies/descriptions/photos in their shop. If you have questions, ask before you make a purchase.

If you have an issue with a seller that can't be resolved, please use the proper channels to contact Storenvy.

Ethical store owners don't want unethical shops there either, it makes us all look bad. Plus, we shop there too.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 28 People Have Voted

Posted on Jan 9, 2017

Horrible, scam, fake!

By Brandi Graham, Denver, Colorado, Verified Reviewer

I ordered a wedding dress from Storenvy, and was even allowed to chat with them first to ask questions, so it looks very legit. I was told my dress would be here in 15 days, but after 10 days of not hearing anything from them I emailed them about my tracking number, and they just kept lying and lying, saying that it's on its way, and then that they didn't send it because they didn't have my number.

They never sent the dress and my wedding day is ruined. Storenvy did nothing to help, there is no way to even contact anyone. 100% scam!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 26 People Have Voted

Posted on Aug 3, 2015

As a customer

By Chelsea Ulrich , Manasass, VA

Unless you have everything in control and no questions, contacting anyone on the website will be extremely difficult if not impossible.

I ordered a necklace from a small shop less than a week ago and it has not arrived. I do not suspect the shop owner to be a scammer but I'm having difficulties tracking my package. I'm going to be traveling soon and I would like to be able to. After purchasing my necklace, I realized I needed to create an account to track my order, so I tried. Storenvy denies the email I used when purchasing my necklace, it says that there is already an account. There isn't, I even tried using the "I forgot my password", but I get an error page because there is no account. I created an account with my other email, because that seems to be the only way I can contact Storenvy. I emailed them 3 days ago and yet to get back a response. I asked the shop owner for a tracking number but she seems to be offline as well.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 22 People Have Voted

Posted on Aug 28, 2018

No product, not a real company

By Ermenia T., Arizona, Verified Reviewer

Storenvy is not a company! They house a store front for scams from over seas. Many different companies sell as Storenvy then you order and it is a company overseas that never delivers. I ordered a $179 dress and it was actually through ydresses, from China, which I never received and nor received a refund. Despite many email interactions with an individual email from China, who assured me repeatedly that my money would be refunded. This Storenvy scam should be shut down!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 21 People Have Voted

Posted on Feb 22, 2017

Total ripoff, don't buy products from this company

By Jacqueline Justin, Minnesota, Verified Reviewer

My son bought a pair of $200 shoes but never received anything from this merchant. I called several times to get a response, but I received NOTHING. I am out $200, plus $2.99 (?), and for what?

This is a total scam! Don't buy from these merchants.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 19 People Have Voted

Posted on Jan 24, 2017

Order not received

By Janice, Hentietta, NY, Verified Reviewer

We never received an order confirmation, but they took our money and never shipped our order. They don't provide a phone number and don't answer emails. Scam!

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 17 People Have Voted

Posted on Dec 4, 2017

SANA SWIM - do not buy from them!

By Fuona, Canberra, Australia, Verified Reviewer

My daughter purchased swimmers from this company called SANA SWIM that is supposedly located in Victoria, Australia and has never received the goods. You CANNOT contact this company at all, there is no telephone number and they do not reply to your emails. If you write to them in their Instagram they delete it. I advise anyone wanting to actually receive goods that you don’t waste your money on this company.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Jul 23, 2015

Scam

By Ebony , Virginia Beach, VA

Please beware! I purchased handmade 3D acrylic bows from Luxury Designs on 6/28/15 and I still have not received my items. There is no way to contact Storenvy directly. I have since emailed the store owner with no response. How do I get a refund?

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 15 People Have Voted
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