Based out of New York, NY and in business since 2002, StriVectin skincare products claim to help you reduce the visible signs of aging, and to repair and replenish your skin using their patented NIA-114 B3 vitamin. StriVectin claims to thoroughly research each of their skincare products, and as a result, have “rigorous clinical results” to back up their claims. In fact, the company holds around 30 patents for its skincare products.
Related: The Ultimate Skincare Guide
According to the company, their StriVectin-SD stretch mark formula—which has sold more than 6 million tubes worldwide—is largely responsible for starting the “cosmoceutical” skin care category. The company also claims that none of their products are tested on animals, and that they are all paraben-free.
Based on our research, it appears StriVectin is in a “middle of the road” position when it comes to customer satisfaction. The company holds a B rating with the Better Business Bureau—based on one closed complaint within the past three years—nearly 148,000 Facebook likes, and 3,000 Twitter followers. Most customer complaints included a high price point/low perceived value for the money, and skin irritation after application.
StriVectin Products & Pricing
The main “claim to fame” for StriVectin skincare products is their use of NIA-114, which is a “patented form of Vitamin B3 that enables optimal delivery of the molecule into the skin.” According to the company, once the NIA-114 has been absorbed by your skin, it can help repair/strengthen cells, and can result in improved texture, tone, and firmness.
For the most part, StriVectin products range in price between $29 and $139. Some of their most popular products include:
- StriVectin-AR™ Advanced Retinol Night Treatment – $109.00
- StriVectin-SD™ – $139.00
- StriVectin-SD™ Eye Concentrate for Wrinkles – $65.00
- StriVectin-TL™ Tightening Neck Cream – $89.00
- StriVectin-SD™ for Sensitive Skin – $72.00
- StriVectin-TL™ Tightening Face Serum – $89.00
- StriVectin-EV Get Even Brightening Serum – $89.00
StriVectin products can be purchased directly through the company’s website, as well as most major department stores and high-end retailers around the globe.
Like most other skincare companies, StriVectin offers a subscription service where your favorite products can be automatically shipped every 45-90 days. However, unlike some of the less reputable companies, StriVectin does not automatically sign you up for the program—you must consciously choose to do so, which can be accomplished on the checkout page, or by calling customer service directly.
Once you’ve signed up for auto-replenishment, you’ll begin saving 20% on products that are included in your plan, which also features free shipping.
StriVectin Return Policy
For U.S.-based customers, your StriVectin products can be sent via either UPS Standard Ground, or UPS Expedited Shipping. There is a flat charge of $6.50 for Ground shipping on all orders under $50, while all orders over $50 feature complimentary Ground shipping. However, here’s a little secret: if you’d like to qualify for free shipping on your next order—regardless of the amount—simply sign up for the StriVectin email list.
All items purchased directly through the company come with a 30-day 100% satisfaction guarantee, which does not include shipping and handling. In order to initiate your return, you’ll first need to obtain a RMA by calling StriVectin customer service at 800-430-0227. This RMA will need to be listed on the sticker that accompanied your original order, or somewhere on the outside of the packaging. Lastly, you’ll need to include either your packing slip, or your name/order number/phone number/email address/reason for return on a note inside the packaging.
- All products are claimed to go through rigorous clinical trials before release, which has resulted in nearly 30 product patents.
- Free UPS Ground shipping on all orders over $50.
- Enrolling in auto-replenishment can save you 20% on all associated products.
- Signing up for the company’s email list entitles you to free shipping on your next order, regardless of the total.
- Numerous consumer complaints that StriVectin products are overpriced, or that they experienced allergic reactions after applying.
4 out 4 people found this review helpful
There is no costumer service at Strivectin.com.
I purchased over $300 in products directly from Strivectin so that I would get the freshest products.
I was sold a couple of products with an expiration date that was too close to purchase. Called immediately to have situation rectified. Was told that they could not do anything about it and manager would call. Never did. I called again and was told that there is no way that I could know the expiration date. I offered to send a cell phone photo of products with date printed on box. 6 phone calls later, I give up. Their "customer service" representatives only argue with you and do not use reason.
Bottom Line: No, I would not recommend this to a friend
8 out 8 people found this review helpful
Great advertising, but terrible product
Like most woman, I can get "sucked in" by a great add. That is the case with StriVectin products. When it first came out, the add was two pages in length in all most all beauty magazines. The ad said this was the miracle face cream, created first for stretch marks, but found to work wonders on wrinkles and facial lines. I used this product religiously for over six months, and saw no change in my wrinkles or lines, in fact, I believe this product made them worse.
I also know of another woman who knew I was using this and told me she too was using it. I saw her months later and she looked the same, in fact she even looked redder and older.
The product is greasy and just made my face look oily. It was more expensive when I purchased it, many years ago, because it was new on the market. Bottom line, don't waste your money
Bottom Line: No, I would not recommend this to a friendView all 1 commentsHide comments
Nov 10, 2014
Spent $200.00 plus on wrinkle cream and eye cream with zero results. Strivectin offers a 30 day refund policy if product doesn't work. Funny thing is, product box states it takes eight weeks to see initial results! Hmm. No wonder they only have a "B" standing with the Better Business Bureau. Save your money ladies. This stuff is bogus crap.