Manufactured by Big Boss and distributed by E. Mishan & Sons, Inc., Swirlio is an “As Seen on TV” countertop kitchen appliance that allows you to make delicious desserts without preservatives, processed sugars, or dairy fats. According to the company’s website, you can “turn ordinary frozen fruit into yummy soft serve desserts in seconds.”
See Also: Beware: Not Following These 6 Tips Could Cost You Money on Your Next “As Seen on TV” Purchase
Neither Swirlio nor Big Boss are not listed with the Better Business Bureau, but despite having 103 closed complaints within the past three years, E. Mishan & Sons, Inc. does hold an A+ rating. Likewise, online reviews for Swirlio appear to be nonexistent, so we were unable to gauge overall customer satisfaction levels. However, regarding frozen fruit dessert-makers in general, the most common complaints include difficulty cleaning, the quickness with which the dessert melts, and that nearly all recipes are banana-based.
How Swirlio Works
Similar to the Dessert Bullet, Swirlio is a kitchen appliance that claims to allow you to turn ordinary frozen fruit into delicious, nutritious soft serve desserts. As a result, it’s claimed that you can now enjoy all the deliciousness of ice cream, without any of the associated preservatives, processed sugars, dairy fats. The Swirlio is also claimed to be ultra quiet, as it does not use metal blades to break up your fruit.
In order to use your Swirlio, simply pre-slice your frozen fruit, add it to the main chute, and press down with the “wand,” and out will come a delicious treat that has the same consistency as soft-serve ice cream or frozen yogurt. According to the company’s website, Swirlio provides you with full fruit extraction for maximum efficiency, and easy cleanup so you can get on with your day.
Swirlio Pricing & Refund Policy
The Swirlio is currently available directly from the manufacturer for two payments of $19.95 (or one payment of $39.90), plus $8.95 shipping and handling. For this price, you’ll receive:
- 1 Swirlio countertop appliance
- Two free bonuses - Topping dispenser and 50-page recipe book
During our research we found that the Swirlio used to be available through Amazon.com, though it is currently listed as being out of stock.
All Swirlio units come with a 30-day money back guarantee, less shipping and handling charges. To initiate the return process, simply call customer service at 855-721-3332 or visit them online at www.customerstatus.com.
- Countertop appliance that can make delicious, nutritious desserts from whole fruits.
- Can help you and your family eat healthier without all the associated preservatives, processed sugars, and dairy fats.
- Claims to be easy to clean up.
- 30-day refund policy (less S&H).
- “As Seen on TV” product, which tend to carry lower levels of customer satisfaction.
- As with most other frozen fruit dessert makers, most recipes rely heavily on bananas to provide a smooth texture, so if you’re not too fond of bananas, you may want to think twice before ordering.
- Appears to be a newer product, as no online reviews exist.
Another machine to collect dust in your cupboard.... for one you have to cut fruit up to put in machine before you press it to make final product... really? Cut the fruit up a little more and just eat as is or throw the fruit chunks in the blender and give it a go... same result... less clutter...less junk and less wasted time. A novel way to make more crap to clean up like all other "as seen on tv" junk.
Non-Existent Customer Service
I ordered this machine on 4/17 for a total of $59.97 to be paid in 3 installments. Was very excited to receive a package in May only to discover that it was JUST the toppings dispenser. When I called to inquire about the machine itself, I was told that I should receive it by the end of MAY - NOT SO!
The beginning of JUN, I called again and requested that the popsicle maker now being offered with purchase be added to my order since I would be waiting until the end of JUN to receive my order. Was told 'not able to add it to order.'
The next day I received an e-mail that my machine was being shipped out AND I also received a card in the U.S. Mail that my machine was still on back order with delivery expected at the end of JUN. I ALSO received a $59.97 charge on my credit card!
I then received the actual machine a week later with the recipe book IN FRENCH! AGAIN, I called to check on the situation and complain - customer service??? Haha! WHAT A JOKE - I don't think these people understand what the words mean in Customer Service. I was told that the popsicle maker could be added to my order, but that it would take several months to get it, I was told NOTHING could be done about being lied to in regards to the payments and lastly, I was told that an English receipt book would be sent out. As of today, NOTHING YET AGAIN!
To be honest, I'm very sorry that I didn't purchase the Yonanas machine that I saw on sale recently at the local outlets shopping center that is eligible for a 20% off coupon - which would have made that purchase approximately half of this nightmare! Shame to Big Boss Swirlio!
Bought this at a major brand store. If the fruit isn't partially thawed it will twist the end cap off. It leaves lots of unground fruit in the grinding mechanism that ends up getting flushed down the drain when you clean it out.
First, I'm a real person not a scam reviewer. Bought it at Lowe's in Calgary, AB. Warranty is from the store. I used it now for a week. Excellent product. Works perfectly with all fruit, not just bananas. Fan of strawberry and blueberry so far.
I own two other big boss products already. I recommend it and would buy for family too, do not buy online or buy from TV, buy at a store, you get better service and the stores warranty!! My advice. Great product.
Thank you for it. (Even though its a food purée and that's it. Lol)
Terible customer service and definitely a sham and a scam
I ordered two for the price of one and paid over $100 in all and it has been over three months and still no machine. I got a card yesterday stating it was on back order and would be shipped on July 24th and if I didn't want to wait I could return a part of the card and they would cancel my order. I decided to wait for delivery but today I got an email from the company stating my order was cancelled and I haven't been able to get hold of customer service, just a merry-go-round, tried for over two hours. I wouldn't recommend to anyone not even my enemies. They should be closed down for ripping off the public. This online shopping is getting horrible.
I ordered this product on April 3. The promotion clearly stated buy one and get the other free. The customer rep clearly told me that I had to get them both in the same color, since it was a promotion. I called several times to find out about the order. One unit finally came on May 23, 2014. When I called to enquire about the second unit, the customer service representative told me that there was never such promotion. He would not allow me to speak to the supervisor.
Pretty decent machine, makes tasty desserts!
With the swirlio, it's kind of a get what you pay for kind of a deal. This is a plastic dessert maker, not some stainless steel, top of the line appliance, so you should not expect it to perform like one. If you read the instructions correctly, it should turn out fine. I got it as a gift for my birthday and I adore it. It makes sweet, refreshing frozen yogurt like treats. Bananas are not necessary, but they do add a creaminess to your dessert. Also, it won't work if you do not leave your frozen fruits to thaw a little first. And you must put in enough fruit for it I catch in the grinder. Of course, it does clearly state all of this in the manual, so I guess reading instructions is key. Cleaning is very simple and quite easy if you do it right away. I think people just expect too much of such a simple product, but I think it is wonderful. It's fun to use and impresses guests. ;)
Perfect solution to too much refined sugar and artificial sweeteners in our diets.
I a very happy with my Swirlio. In fact I use it every day, have not had one bad outcome, and everyone who has tasted the resulting desserts are surprised at how good they are! I have ordered two more, one for my daughter, and one for my mother. I do not eat refined sugar or artificial sweeteners which is the reason I was interested in the Swirlio, but honestly these desserts are so satisfying that I don't feel that I am missing out on anything.
People tend to think that 'healthy' means bad tasting, not so! Also it is extremely easy to take apart and clean which is very important to me.
I received one for Mother's Day and we put it to use that night. On our 1st attempt we didn't read the directions and it was just as described in the negative reviews that I read on this site. We cleaned it up and started over again after reading instructions. This time it worked beautifully and all family members loved the treat it produced. Having "gotten the hang of it" we wanted to make more but were no longer hungry so we made another batch, tasted it and stuck it in the freezer for another day. Looking forward to making more soon!
1 last thing: initially it was not the easiest thing to clean but we found that soaking the washable parts in a sink of hot soapy water did almost all the work for us.
Swirlio frozen dessert maker
I bought this Swirlio on GMA one morning. It's the worst machine ever. Sorry I can't return it. Don't ever buy it as it doesn't work the way they showed it on TV or in the video. Waste of money.
Sadly I ordered this after seeing on GMA and had it shipped to my parents in Florida for Mother's Day, only to find out it does not work like shown on their video. The only thing that came out was the tiniest bit of banana, which was good but nothing else works with it. Very disappointing :(