About Tatcha

Founded by Victoria Tsai and based out of San Francisco, CA, Tatcha is a line of skincare products that claim to use centuries-old geisha “beauty rituals” to achieve soft, porcelain skin. The company manufactures a wide range of individual beauty products, in addition to “ritual sets” that can help address the needs of several different skin types.

Related: The Ultimate Skincare Guide

From a customer interaction standpoint, the company is not listed with the Better Business Bureau, but does have more than 8,500 Facebook likes, nearly 2,000 Twitter followers, and almost 20 YouTube videos. Overall reviews of Tatcha products seem to be mixed, with the overwhelming majority of complaints referencing moderate to severe skin irritation—some of which required medical intervention. Based on detailed client reviews, this appears to be due to the use of “cheap filler” ingredients such as talc, which are not listed on the company’s website.

How Tatcha Works

Tatcha’s anti-aging mixture, known as the HADASEI-3 Bioactive Complex, claims to harness the essential, active ingredients found in three primary ingredients:

  • Green Tea Complete DNA Extract – Helps protect your skin from premature aging due to UV damage.
  • Okinawa Red Algae Extract – Helps your skin retain its moisture and improve its texture.
  • Japanese Rice Bran Extract – This unique ingredient acts as both an anti-oxidant and a moisturizer.

Using these primary ingredients, Tatcha has formulated numerous individual products, as well as three beauty “rituals,” all of which mimic those used by geisha, and which are meant to address different skin conditions. These are:

  • Dry, dehydrated skin
  • Normal, combination skin
  • Oily, unbalanced skin

The company claims that after implementing the essential ingredients into your daily ritual, an 8-week independent clinical study confirmed a 70% reduction in pore size, a 60% decrease in wrinkle depth, a 50% reduction in the number of age spots, and a 155% moisturization increase. If you’re unsure which Tatcha beauty ritual is right for you, you can always contact one of their skincare specialists at (888) 739-2932 x1 during normal business hours.

Popular Tatcha Products and Pricing

Tatcha beauty products are available for purchase directly through the company’s website, as well as at select Barneys New York and JOYCE Beauty retailers. All beauty rituals are priced at $395.00, which includes free standard shipping. These are as follows:

Dry Skin Ritual

  • 5.1 oz PURE One Step Camellia Cleansing Oil
  • 2.1 oz POLISHED Gentle Rice Enzyme Powder
  • 1.7 oz RADIANT Deep Brightening Serum
  • 1.7 oz AGELESS Enriching Renewal Cream

Normal Skin Ritual

  • 5.1 oz PURE One Step Camellia Cleansing Oil
  • 2.1 oz POLISHED Classic Rice Enzyme Powder
  • 1.7 oz RADIANT Deep Brightening Serum
  • 1.7 oz SUPPLE Moisture Rich Silk Cream

Oily Skin Ritual

  • 5.1 oz PURE One Step Camellia Cleansing Oil
  • 2.1 oz POLISHED Deep Rice Enzyme Powder
  • 1.7 oz RADIANT Deep Brightening Serum
  • 1.7 oz SUPPLE Moisture Rich Silk Cream

Outside of beauty rituals, Tatcha also offers a wide variety of single beauty products. Some of the more popular ones include:

  • The Tatcha Sample Set: $49.00
  • Rice Enzyme Powder: $65.00
  • One Step Camellia Cleansing Oil: $48.00
  • Camellia Beauty Oil: $125.00
  • Deep Brightening Serum: $185.00
  • Revitalizing Eye Cream: $135.00
  • Moisture Rich Silk Cream: $150.00
  • The Ritual Kiri Gift Box: $435.00   

In addition, all full-size Tatcha orders also include three free product samples for you to try.

Tatcha Return Policy

If you’re unhappy with your Tatcha purchase for any reason, the company provides the opportunity to return it for a full refund—no questions asked. All domestic orders include complimentary returns, but you will need to either email the company at info@tatcha.com, or give them a call at (888) 739-2932 x1, in order to obtain a prepaid return label.

Pros:

  • Products claimed to be modelled after centuries-old geisha beauty regimens.
  • Claimed to be free of “bad” ingredients such as fragrances, parabens, DEA, and more.

Cons:

  • High price point, even when compared to similar products.
  • Many consumers have complained of allergic reactions, some requiring medical attention.
  • Numerous complaints that only active ingredients are listed on the company’s website. In other words, the company has been accused of using inexpensive “filler” ingredients in their products.

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2 Customer Reviews for Tatcha

Average Customer Rating: 5.0
Rating Snapshot:
5 stars: 2 4 stars: 0 3 stars: 0 2 stars: 0 1 stars: 0
Bottom Line: 100% would recommend it to a friend
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  • 4 out 5 people found this review helpful

    I love Tatcha

    • Honolulu, Hawaii,
    • Jun 12, 2015

    The skincare line is wonderful. Like any other skin product, it may or may not work for you. This works for my skin type. Oily, combination. I am of Mongolian, Korean, Filipino, Chinese, Spanish and Japanese descent. I have had troubles with my skin since a young age and it has left me with enlarged pore size. This skin care line makes my skin bright and clear, however it has only been a couple of weeks. So I have yet to see if in the long term it really improves my skin or if I become allergic (hopefully not). Either way, Tatcha has helped me on my Kodawari. My unrelenting pursuit for my beautiful, balanced, happy and destined self.

    The colors, casing and quality of these products are simply beautiful. I am enamored.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    The Best Skincare Line, Ever!

    • Jun 11, 2015

    I stumbled upon Tatcha about two years ago. I was searching for blotting papers on Sephora's website when I saw Tatcha listed. The reviews were phenomenal, and instinctively, I searched them on the web and found their website. I felt like a kid in a candy store while I was browsing their then-few products. I wasn't ready to commit to a skincare line (I was seventeen-years-old), so I bought their blotting papers and used a promo code they had emailed to me for a VIP Sampler of their four-step skincare line. The shipping was free and they even hand wrote a welcome note on the invoice. I used their sampler and I was absolutely amazed! My skin was soft, hydrated, and extremely smooth. And their blotting papers are among the best I've ever used! I was absolutely hooked. Now, Tatcha is the ONLY skincare line I use. Yes, the price is hefty, but they last an impressive amount of time. For me, the products last about four and a half months. It's definitely worth every penny. I've tried almost every product in their stellar line and I LOVE every single product.

    If you are put off by the price tag, at least buy their blotting papers and choose the cleansing oil, the enzyme powder tailored for your skin type, and the brightening serum as your three free samples. Trust me, try it only once to love it. (A side note: I've never experienced any irritation, discomfort, or reaction to the products. But again, that's on MY skin; everyone is different and should really sample the collection before purchasing full-sized products. Even if you don't like the line, TATCHA offers returns and exchanges on their products with not many questions. What more could you want?)

    Bottom Line: Yes, I would recommend this to a friend

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