About TBdress

If you’ve been searching for a dress but can’t justify the high prices from traditional retailers, TBdress may provide a solution. This company claims to provide superior wedding apparel, special occasion dresses, women’s clothing, accessories, and intimates, all at deeply discounted prices.

But when it comes down to it, is TBdress really offering the bargains they claim to? Let’s find out what the facts have to say.

TBdress Details

According to TBdress, they feature more than 10 million product listings from their factory, and their dresses are sold in more than 230 countries across the globe. As such, TBdress claims to offer hundreds of off-the-rack and custom dresses and clothing, all at very low prices. This includes the following categories:

  • Wedding Apparel – Wedding dresses, bridesmaid dresses, flower girl dresses, accessories, and more.
  • Special Occasion Dresses – Evening, prom, cocktail, Quinceanera, formal dresses, and more.
  • Women’s Clothing – Dresses, tops, pants, suits, and more.
  • Accessories – Bags, shoes, jewelry, and more.
  • Intimates – Lingerie, swimwear, sleepwear, costumes, and more.
  • TB Design – Exclusive dresses designed and manufactured by TBdress. These can be customized to suit your needs.

According to TBdress, they “take the hassle out of international trade” by making the purchasing process as quick and easy as possible, and to support their products with a team of dedicated and knowledgeable customer service reps (we’ll explore this more in the Bottom Line section).

TBdress Pricing & Refund Policy

TB dress is free to join, and their products range in price from just a few dollars, to hundreds of dollars.

Some specially marked items come with free shipping, and for those that don’t, Standard and Expedited shipping is available. For these shipping methods, costs are based on the item(s) you purchase and your location, although you can estimate shipping charges beforehand by entering your country.

TBdress offers a 7-day refund policy for existing (e.g. non-custom) products, which begins from the date your package arrives. For custom dresses, TBdress’s refund policy depends wholly on how long of a time period exists between when you placed your order and when you cancelled it. For full details, be sure to read the company’s Order Cancellation page.

Since TBdress items are shipped from overseas, additional customs taxes may apply to your shipment.

TBdress VIP Membership

TBdress offers each member the opportunity to earn rewards based on the amount they purchase:

  • Bronze – Spend between $0.01 and $300 and receive 1% off each purchase, in addition to a $5 monthly VIP coupon.
  • Silver – Spend between $300 and $2,000 and receive 3% off each purchase, in addition to a $10 monthly VIP coupon.
  • Gold – Spend between more than $2,000 and receive 6% off each purchase, in addition to a $20 monthly VIP coupon.

What Do Other Consumers Have to Say About TBdress?

TBdress’s US office is based in San Jose, CA, although it appears that most of their clothing is manufactured in China. The company holds an F rating with the Better Business Bureau, based on just 16 closed complaints over the past three years, none of which they’ve responded to. In fact, the BBB has issued an alert against the company due to its habit of sending incorrect items, poor quality products, and problems obtaining refunds.

Outside of the BBB, TBdress appears to have an almost wholly negative reputation, with the most common complaints citing poor customer service, low-quality products, very long (>1 month) shipping times, difficulty processing returns, incorrect sizing, and that the pictures displayed on the company’s website are not representative of the items they actually sell to customers. This is in stark contrast to the mostly positive reviews on their website, which has led some customers to allege that the company filters reviews before posting them.

What’s the Bottom Line About TBdress?

Keeping in mind the ultra-low prices featured on the TBdress website, should you purchase your next dress from them? Probably not, and here’s why:

The vast majority of customers who have purchased clothing through TBdress appear to have been dissatisfied, and claim that their products are very low quality, they’re often not sized correctly, and that what you ultimately receive may be very different from what was advertised on their website. To add insult to injury, it appears that TBdress also has a reputation for extremely long shipping times, often lasting one month or longer. In fact, we read several customer reviews claiming that they had been waiting three months with nothing to show.

Because of this, it appears that TBdress receives a lot of returns, but not without putting customers “through the wringer” first. This is because hundreds of customers have complained about extremely poor customer service and extraordinary difficulty actually processing a return.

Bottom line: Based on TBdress’s very low online reputation, as well as their poor rating with the Better Business Bureau, we’d recommend not being drawn in by their ultra-low prices. As is often the case, you get what you pay for, and it appears that TBdress is no different.

Read Next: Don’t Fall for a Designer Knock Off Prom or Wedding Dress Scam

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79 Customer Reviews for TBdress

Average Customer Rating: 1.8
Rating Snapshot:
5 star: 13 4 star: 3 3 star: 2 2 star: 0 1 star:  61
Bottom Line: 24% would recommend it to a friend
Showing 1-11 of 79
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  • 1 out 1 people found this review helpful

    Terrible quality. Stay away!

    • PhiladelphiA, PA,
    • Jul 24, 2017
    • Verified Reviewer

    I ordered a pair of shoes that I fell in love with on Pinterest. I anxiously awaited the delivery of these shoes that I ordered from TBdress. The package finally arrived, and I can honestly say I have never been more disappointed with a product. The package was completely destroyed. The shoes came literally bent in half. The soles were literally coming apart from the rest of the shoe. I was in complete disbelief of the awful quality of these shoes.

    When I reached out to customer service, Elsa, their representative, replied that I was pretty much out of luck because it would cost me more to send the shoes back than the actual value of the shoes. $40.

    TBdress = terrible products. Very cheap quality. Awful customer service. Save yourself the disappointment and do not order from this site.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Arrived early

    • Albany, NY,
    • Jul 20, 2017
    • Verified Reviewer

    Arrived one day earlier than described. The size might be slightly smaller than usual fittings. Everything was fine with this first order that I made. Overall, it took about two weeks to get here (it was shipped from China), but like I said it arrived in the time frame that they said it would. May just have to be a little more patient than when receiving products from the homeland.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 6 people found this review helpful

    Horrible company

    Bad experience. I lost my money (over $100). I bought a dress, bad quality, and would like to return the dress, so they send me the option 1) to regifted, 2) to exchange (but I have to pay for shipping), or 3) they are going to give me only 40% of my money back.

    Customer service is horrible, not getting back to you in days, everything so secretive. Having an office in Los Angeles and with no phone number? This so insane.

    I am terrified how they are making money on people. I wish I could stop each person who orders stuff from them.

    DO NOT order anything from them!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Got screwed

    I ordered a dress and got the wrong size. I was instructed to ship the dress back to China. They got the dress back but never refunded a penny. I had to spend $35.00 on shipping on top of a dress I don't even have anymore.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Stay away from their website

    • Winnipeg, Manitoba, Canada,
    • Jul 6, 2017
    • Verified Reviewer

    In a short sentence, this website is scum, and you should stay away from them. If you want to know why then continue reading.

    On June 2nd I saw a dress on the TBdress website, and I send them an email enquiring that if I order it how long would it take for shipping. They told me that they are in the United States and it will take 5-10 days max to ship it to Canada.

    So I got stupid and ordered a dress from TBdress website for $130 USD.

    I wanted to have the dress for my prom, which was on June 20th. So by June 16th (which was two weeks after my order) I got anxious and emailed them. Someone called "Amanda" answered saying that the dress is about to get ready and once it is ready they will ship it. I said what? It is over two weeks since I made the payment through PayPal and you haven't shipped it yet?

    So long story short, today is June 30th, and I still have not received anything from them. The person who replied my email has very poor English, and you can know they are not based in America. TBdress is a FAKE Chinese website, and their only purpose is to take people's money. Once you pay them, then you are out of luck.

    Now I am struggling to get my refund as their last email indicates that they have not sent any dress yet.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Do not use this company!

    • New Jersey,
    • May 31, 2017
    • Verified Reviewer

    This is a very unprofessional, misleading company. I needed to return 2 of the 3 dresses I purchased, only to find out after many unanswered phone calls (they ARE actually located in China and you have to pay international fees to talk to them), I will be reimbursed only 50% which is not mentioned on their site.

    There was no supervisor to talk to and even to get a return address was a very long process. The only dress I kept had a broken zipper that cost me half of the price I paid for the dress, they refused to cover the expense. It took 3 months to have money reimbursed, horrible service, horrible company. Look up Better Business Bureau for their review, many people had the same experience.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    If I could give zero stars, I would

    • Chicago, IL,
    • May 17, 2017
    • Verified Reviewer

    I'm not able to fully judge the quality of the item I ordered because I never received it. I placed an order on April 8, 2017. As of May 13, 2017, I have still never received my package.

    I tried contacting customer service near the end of April to check the status, and I was told to "just wait." Since April 12, 2017, my package was at the pre-shipment stage on USPS tracking (it still is, by the way). It was hard trying to get an estimated delivery date out of these people. I was told everything from April 20 to April 28, to April 30. Eventually, I got sick of the runaround and asked if my order was not received by April 30, would I be able to receive a refund? I was explicitly told by their customer service team that this would be acceptable.

    Come May 1, 2017 (yes, I stupidly gave them an additional day), my order was still in pre-shipment. I requested a refund. Again, I was told to "just wait." They were completely unwilling to issue a refund for this package that was so obviously lost in shipment. They said that it would "eventually be delivered by the post office." I linked the USPS tracking page, to which they responded: "deliver by POST OFFICE." And that is when I knew what kind of people I was dealing with because any person with common sense knows that post office = USPS (United States Postal Service). Customer service is rude, disrespectful (I told them I'd be filing a dispute with PayPal, and they responded "ok, go ahead"), and 100% unhelpful.

    So yeah, trying to get a refund out of this company is next to impossible without outside help. Thank goodness for PayPal Buyer Protection. Without it, I suspect I'd never receive a credit for the item I did not receive. A shame too. I read the reviews for the product, and I really wanted to wear it. I will never order from TBdress again.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Can't get an address to return dress

    • Atlanta, GA,
    • May 13, 2017
    • Verified Reviewer

    I've tried several times to get an address to return a dress that does not fit and receive a refund, but have not been successful. The packaging did not include info that you could return the item if you had to. It seems that I'm stuck with a dress that is useless.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    Bad customer service

    • Michigan,
    • May 1, 2017
    • Verified Reviewer

    Buyer beware. I ordered a dress three weeks ago. I never received a confirmation from them, and when I called to inquire about it, I was informed that it doesn't take 5-9 days for me to receive the dress, but it takes that long before they even ship it. I did not receive my dress in time for the wedding, and I still don't have it. I will NEVER order from them again.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    Worst experience

    • British Columbia, Canada,
    • Apr 27, 2017
    • Verified Reviewer

    I bought stuff two months ago, and have only received part of the items with extremely bad quality. The rest I haven't received. I have negotiated many times to request a money return, and they gave all the excuses to refuse it. Worst experience ever. I will never ever go to the website anymore.

    Bottom Line: No, I would not recommend this to a friend

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  • 17 out 17 people found this review helpful

    Complete scam artist!

    • Florida,
    • Apr 14, 2017
    • Verified Reviewer

    I ordered shoes for my daughter on March 14, 2017, and to this date, I have never received them. I contacted TBdress service via email on two separate occasions regarding my order and the date the items needed to arrive by (prior to 04/06/17). The first email was sent to them ten days after purchase to confirm a status update because my order confirmation stated my order would be received within 4-8 days. I received a response to my first email that my product would arrive by or before April 3, 2017, and to be patient a little longer.

    On April 3, I emailed TBdress again to report not receiving the product. I never received a reply to my second email. This morning, I launched a dispute with PayPal to receive a full refund due to not receiving my order as promised.

    Sadly, I have to take my daughter to buy shoes locally in hopes of her finding shoes to match her dress so last minute. Prom is in four days (04/07/17). I agree with other dissatisfied customers in that PayPal should not continue to process payments for such a dishonest company.

    Bottom Line: No, I would not recommend this to a friend

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