About The Black Tux

If you’re looking for inexpensive, high-quality tuxedo and suit rentals, The Black Tux claims to take the hassle out of the whole process by providing online ordering, and pre-paid shipping both ways. On top of this, The Black Tux even claims to provide a Fit Guarantee on all of their orders, which can help you look your best on the day of your event.

But can the Black Tux really help you avoid the last-minute pickups, low quality materials, and high prices associated with traditional suit and tux rental shops? Let’s suit up and find out.

Quick Facts About The Black Tux

By partnering with one of America’s top suit-makers, The Black Tux claims to provide wool and cotton suits that feature 150s Merino wool, classic and slim fits, and a wide range of accessories, for prices much lower than traditional tux shops. With this in mind, The Black Tux carries jackets ranging in size from 34-58 inches, and pant waist sizes from 28-54 inches—although all pants come with a 2-inch waist adjuster. If you can’t find the size you need, the company claims that they can manufacture a custom size if necessary, though this will require extra production time.

Because The Black Tux rental process is handled completely online, it occurs over 4 steps:

  1. Visit The Black Tux website, pick the individual items you like, or choose from a range of complete outfits. Once you’re finished, add them to your cart.
  2. Get measured. To accomplish this, you can visit your local tailor in advance, or use the 10-minute measurement tool on The Black Tux website. If necessary, the company can even send you a free tape measure.
  3. Your garments will be shipped via FedEx and will arrive seven days prior to your event. If you’re within 14 days of your event and need something ASAP, a rush shipping and handling fee will apply.
  4. On the business day after your event, place your garments back in the original box, add the pre-paid shipping label, and send it back to the company.

The Black Tux Pricing & Refund Policy

The Black Tux claims that their suits and tuxes would retail for $1,200, although they can be rented for the following prices:

  • Tuxedos: $95 - $120
  • Suits: $95 - $110
  • Shirts: $15
  • Vests: $15
  • Neckwear: $5 - $10
  • Cufflinks & Studs: $5 - $10
  • Shoes: $15 - $30
  • Misc. Items (Suspenders, cummerbund, tie clips, etc.): $7 - $15

All rentals include free shipping both ways, unless your order requires a rush shipping fee. Your garments will arrive folded in a garment bag, and should be ready to wear right out of the box. If there are any wrinkles, the company claims they should naturally fall out within a couple hours.

The Black Tux rentals come with a Fit Guarantee, which means that if your tux or suit doesn’t fit properly, the company will cover the cost of alterations, or will send a replacement item.

If you cancel your order more than 30 days prior to your event, you’ll be eligible for a full refund. Inside of 30 days however, you’ll receive a merchandise credit that can be applied to future orders. If your order has already shipped, you can send it back to the company as soon as you receive it, and you’ll then receive a merchandise credit upon arrival.

Keep in mind that if you fail to send your suit or tux back on the first business day after your event, you may be subject to a late fee of 25% of the rental price, per day.

For questions, concerns, or returns, you’ll need to contact The Black Tux customer support at 888-717-1588.

What Do Other Consumers Have to Say About The Black Tux?

The Black Tux is based out of Santa Monica, CA, and has been in business since 2012. Since that time, they’ve been featured in BusinessWeek, TechCrunch, The Wall Street Journal, GQ, and more. Despite this, the company is not listed with the Better Business Bureau.

Online reviews regarding The Black Tux appear to be overwhelmingly positive, and cite great quality, good fit, and high marks for customer service.

What’s the Bottom Line About The Black Tux?

The founders of The Black Tux claim that they were inspired to start the company due to their poor experiences with the traditional suit and tux rental process. But have they lived up to their vision?

By all appearances, it would seem so. In less than 2 years, The Black Tux seems to have made a big name for itself, and every review we read during our research seemed to provide glowing feedback.

Have you used The Black Tux for one of your events? If so, tell us about your experience by writing a review!

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33 Customer Reviews for The Black Tux

Average Customer Rating: 4.3
Rating Snapshot:
5 stars: 27 4 stars: 0 3 stars: 0 2 stars: 0 1 stars: 6
Bottom Line: 85% would recommend it to a friend
Showing 1-11 of 33
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  • Great service!

    • Indiana,
    • May 11, 2017

    The tux was a perfect fit, and the rental and return process couldn't have been any easier. Thanks! We will be using them in the future and recommending them to all of our family and friends. Great service!

    Bottom Line: Yes, I would recommend this to a friend

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  • Amazing tuxes, even more amazing customer service.

    So easy, such amazing customer service, and I absolutely love the tuxes used for my wedding. I wish I could have kept them!

    I had to work with customer service a couple of times just to make sure all my groomsmen had everything ordered and those that wanted to a la carte their order could do so. It was great.

    I am not planning on getting married again, but if I need a tux rental, I know where I'm going.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great service, will use it again

    I was skeptical about ordering a tux online, but I'm glad I did. The quality of the tux was great. The price was better than any I had gotten from the local stores. And, the customer service was superior. I had to exchange my son's tux for a larger size, and they couldn't have been nicer or more helpful. Shipping was included, and we received the new size in plenty of time for his prom. It was a remarkably smooth experience.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Very Disappointed!

    First, the suit arrived very wrinkled up. I figured no big deal. I will have it pressed. Once I tried on the suit I realized the vest was too small. I called their support line. I was told although they do carry the larger size, but currently, there are not available. Their only option was to refund me the rental cost of the vest.

    Really?! What about the father of the groom being the only person that is partially dressed? I asked to speak to a supervisor and was told she is the one who authorized the refund of the vest rental amount.

    I can't tell you how dissatisfied I am with their lack of concern.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Wrong suit

    • Atlanta, GA,
    • Mar 1, 2017

    We placed an order for suits for my son's wedding based on the picture represented on The Black Tux website. We called in and spoke to the representative who assured us that the navy suit was, in fact, the color represented in the photo. So, we placed our order.

    When we received the suits, they were almost black and not the lighter navy blue with gray tones shown in the photo. I immediately called The Black Tux and was told that there is nothing they can do about the misrepresentation in the photo or what the representative originally told us.

    They basically bait and switch, and then less than two weeks before the wedding can only offer a refund rather than appropriately correct the problem. It's very clear that trying to do this online is not appropriate. They have left a disappointed wedding party stranded.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 1 people found this review helpful

    Professional and proficient

    • Lakeland, FL,
    • Feb 19, 2017

    From the first contact to arrange my at-home try on, to the easy return the process, it could not have been any easier.

    None of my groomsmen nor I were in the same city, and one was 1,800 miles away. The Black Tux made the measurement process, receiving the tuxedos, and returning them so easy. We all received our tuxedos on time, with a try-on time, and were contacted by our personal concierge to see if everything fit well. It is an amazing concept and executed flawlessly. And most of all, we all looked great on the wedding day.

    Go The Black Tux!

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 4 people found this review helpful

    Rentals not timely

    I had a poor experience with The Black Tux and for a bride and groom it was a lot of added stress right before the Big Day. The online order experience was excellent and the suits were good quality. But 3 days before the event we had still not received my husband's suit, when their policy is to send it out 10 days ahead so that the groom receives it 7 days in advance and is able to send it back if there is a fit issue.

    Some of his groomsmen had received theirs at that point and they all needed to send back at least one piece of the suit, which made us very nervous. Other groomsmen had not yet received theirs either.

    When I tried to contact The Black Tux, I had a very difficult time. They do not pick up their phone calls, and you are welcomed to be called back by their customer service. However, when they call back and you pick up, there is a voice recording saying "Sorry, we seem to have missed you. Please try us again", or something to that effect. This happened more than three times.

    I finally got someone on the phone and was told I'd be called back the next day once it was shipped out, after they blamed the issue on FedEx. (However, if it was FedEx's shipping issue, I would have at least received a preliminary notification that it was scanned. And secondly, if it was a FedEx issue, you think someone at The Black Tux would have reached out to let us know about it.)

    Anyway, the next day I did not receive a call back, so I again went through the call/hold/auto-recording chase. When I got someone on the phone I demanded a FedEx tracking number for the suit, and that I was not hanging up until it was addressed.

    I would not recommend this company, especially when trying to outfit a bridal party, as it caused a massive amount of stress and time wasted to multiple people. Lastly, their shoes for rent are horribly cheap looking in person - a total disappointment.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 2 people found this review helpful

    Great experiance

    • United States,
    • Jun 17, 2016

    Living out of state from the location of the wedding, it simplified everything for me. Being able to send measurements, getting it mailed to me, and mailing it back. I messed up some measurements and everyone I spoke to was very polite, on the ball, and helpful. Alls well. Thank you.

    Bottom Line: Yes, I would recommend this to a friend

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  • 0 out 1 people found this review helpful

    Black Tux uxedo rental.

    Extremely reliable, delivered ahead of the wedding, with enough time to deliver another tux because the first one was too big, and another pair of shoes because I had given my size in UK sizes, not US. All contact with staff was excellent, they were all super helpful, polite and patient, giving the reassurance one needs when there's lots to organize for a wedding. I could not have asked for a better service. These guys rock!

    Bottom Line: Yes, I would recommend this to a friend

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  • Top-Notch Attire and Customer Service

    • Great Falls, VA,
    • Jun 16, 2016

    The tuxedos were great. Perfect fit, high quality, and looked amazing. The price was comparable to competitors. The design and experience of the website was on-point. Customer service was spectacular. This was the easiest and most pleasant tuxedo renting process that I have ever been involved in. It was just so easy, from start to finish.

    Bottom Line: Yes, I would recommend this to a friend

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  • 5 Star On Any Scale

    The suit I ordered fit me perfectly after I so easily put in my measurements. They made sure I got my suit a week before my event, even though I ordered it late, and their customer service was incredible. The boxing and packaging was absolutely 5 star material on any scale and I will definitely rent from them again in the near future without doubting their variety of suits will suit my need.

    Bottom Line: Yes, I would recommend this to a friend

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Showing 1-11 of 33

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