The Black Tux Reviews

The Black Tux has a nice website and a good business model. Unfortunately my experience was not pleasant, and it's in the area of customer service, something they have 100% control over. First you'll visit the website. Once you're online and your event is chosen, you'll input your measurements. Proper fit is key for a good look. In my case it's a 40R jacket with a 32/32 slack--a pretty standard eight inch drop.

Here's what they don't tell you, as confirmed over the phone: As part of the "process" Black Tux will revise your measurements if they feel they have a better fit. They may reach out to you, but absent a quick reply they'll mail you what their recommendation is instead of your order. In my case off a 32/32 order I received a 34/30 slack. Black Tux will claim it's based on their fit experts and the type of suit/tux they supply. In the case of the waist there *may* be variation, but length is a pretty universal measurement. Not surprisingly the suit fit exactly like a 34/30; too big in the waist and too short in the leg.

Phoning up the company on a Wednesday I received the same agent who actually revised the fit. He explained what I mentioned above, that they alter what's sent based on what their fit experts see for your body measurements. I told him that my original selection (32/32) was the right fit and found it was not available (perhaps why it wasn't sent originally). A 32/30 could be sent, but in order to get there three days later (Saturday) it would need to be shipped via the overnight service. In short, I would need to pay $21 for the shipping a suit that was closer (but not quite) my actual order. He said he was happy to trade poor review(s) for the $21. Fair enough.

If you're doing $500 - $1000 worth of business with a company, you deserve quality customer service, and you deserve something that fits right or at least what you ordered. Great website, sure. Great suit, maybe, if you like wearing someone else's size.

Bottom Line: No, I would not recommend this to a friend

Three of us ordered from the Black tux and none of their pants/jackets or shirts were right. We spoke with customer service over the phone and after a lengthy conversation I figured out their problem, they have no "odd sizes" or 1/2 sizes. I normally wear a 15 1/2" shirt, they only have 15 or 16, so they could only give me a 16 which I would swim in or a 15 with a collar extender, yikes - so much for a custom fit. Same with their jackets, nothing is customized, all off the shelf sizes based on measurements you send in.

Bottom Line: No, I would not recommend this to a friend

I had a poor experience with The Black Tux and for a bride and groom it was a lot of added stress right before the Big Day. The online order experience was excellent and the suits were good quality. But 3 days before the event we had still not received my husband's suit, when their policy is to send it out 10 days ahead so that the groom receives it 7 days in advance and is able to send it back if there is a fit issue.

Some of his groomsmen had received theirs at that point and they all needed to send back at least one piece of the suit, which made us very nervous. Other groomsmen had not yet received theirs either.

When I tried to contact The Black Tux, I had a very difficult time. They do not pick up their phone calls, and you are welcomed to be called back by their customer service. However, when they call back and you pick up, there is a voice recording saying "Sorry, we seem to have missed you. Please try us again", or something to that effect. This happened more than three times.

I finally got someone on the phone and was told I'd be called back the next day once it was shipped out, after they blamed the issue on FedEx. (However, if it was FedEx's shipping issue, I would have at least received a preliminary notification that it was scanned. And secondly, if it was a FedEx issue, you think someone at The Black Tux would have reached out to let us know about it.)

Anyway, the next day I did not receive a call back, so I again went through the call/hold/auto-recording chase. When I got someone on the phone I demanded a FedEx tracking number for the suit, and that I was not hanging up until it was addressed.

I would not recommend this company, especially when trying to outfit a bridal party, as it caused a massive amount of stress and time wasted to multiple people. Lastly, their shoes for rent are horribly cheap looking in person - a total disappointment.

Bottom Line: No, I would not recommend this to a friend

First, the suit arrived very wrinkled up. I figured no big deal. I will have it pressed. Once I tried on the suit I realized the vest was too small. I called their support line. I was told although they do carry the larger size, but currently, there are not available. Their only option was to refund me the rental cost of the vest.

Really?! What about the father of the groom being the only person that is partially dressed? I asked to speak to a supervisor and was told she is the one who authorized the refund of the vest rental amount.

I can't tell you how dissatisfied I am with their lack of concern.

Bottom Line: No, I would not recommend this to a friend

They fraudulently charged me $700 after their package got lost in the mail. Their business model is about renting tuxedos through the mail, yet they blame the customer for items lost in the mail. Complete fraud.

The bigger issue is Al, from their customer service team; a horrible employee and does not deserve a job.

I can't control how items are returned to them or if they are lost in the mail. This company immediately blames THEIR CUSTOMERS when issues arise. Stay away!

Bottom Line: No, I would not recommend this to a friend

We placed an order for suits for my son's wedding based on the picture represented on The Black Tux website. We called in and spoke to the representative who assured us that the navy suit was, in fact, the color represented in the photo. So, we placed our order.

When we received the suits, they were almost black and not the lighter navy blue with gray tones shown in the photo. I immediately called The Black Tux and was told that there is nothing they can do about the misrepresentation in the photo or what the representative originally told us.

They basically bait and switch, and then less than two weeks before the wedding can only offer a refund rather than appropriately correct the problem. It's very clear that trying to do this online is not appropriate. They have left a disappointed wedding party stranded.

Bottom Line: No, I would not recommend this to a friend

I bet this won't be viewed on the website! Awful quality. My son's shirt was threadbare and ripped when buttoned. My husband's tie was awful, and they sent a replacement that was even worse and smelled like a firepit/smoke. Yuck.

Bottom Line: No, I would not recommend this to a friend

I rented a tux from The Black Tux for a work-related gala with several important colleagues much more senior than me. Needless to say, I was striving for a great impression and had heard good things about The Black Tux from friends.

While the online shopping, measuring, and ordering experience was very easy and intuitive, I was entirely disappointed by the quality of the tux once it arrived. It looked very cheap, and as a result, I decided not to wear it and rent another tux from a different rental company. I chose not to find an alternative through The Black Tux given that their other options would be of similarly poor quality.

After the date of my event, I notified The Black Tux of my issue with the quality of their product in hopes of getting a refund since I had to rent another tux to compensate for their poor quality. Unfortunately, their customer service was absolutely terrible. They indicated that because the event date was past, they can't (read: won't) refund me for the rental, implied that I was lying about not being able to wear the tux, and accused me of costing them two weeks of revenue since I kept their tux until my rental date despite not wearing it to the event. All this after I offered to send them a copy of my receipt from the other rental company and a dated photograph of me wearing the other tux at the event.

I was and remain disappointed at their lack of accountability and customer focus and their apparent culture of putting profits over people. For a company that happily accepts praise as "the Warby Parker of men's formalwear," I would have expected so much more of their customer centricity and product quality.

Bottom Line: No, I would not recommend this to a friend

If you have any other option, DO NOT, I repeat DO NOT rent from The Black Tux. I'm still in the middle of a very frustrating situation leading up to my wedding (which is less than ONE WEEK AWAY) due to their incompetent customer service.

My brother received his suit three weeks ago, and it was too large. He went through that online process telling them he wanted a size smaller. Fast forward another week, and the new suit gets here, it is now TWO SIZES TOO BIG. What the heck? My brother has done nothing wrong, and they sent him the wrong size suit. I call customer service, and they confirm it is their mistake and they will fix it. Great! Except that they decide they will only give me free two-day shipping which, due to the Memorial Day holiday, will have the suit arriving the DAY BEFORE THE WEDDING.

This is incredibly stressful. They've already made one huge mistake and what if they make another (which at this point is totally possible given their history) and my brother has no good suit to wear the day of the wedding? I ask for next-day shipping on them. They say they'll charge me $20 for it because "it's coming from another warehouse location and due to the holiday etc. etc." They say that if the suit that arrives on Friday (the day before the wedding) is still the wrong size, they'll give me "priority" next day shipping so the suit will arrive on the morning of the wedding day.

How does this make any sense? Why would you wait to give me next-day shipping at the last minute when you could just give it to me NOW and save your customers the headache and stress? You really think someone planning a big event needs this added on to their stress level? Absolutely incompetent that they were not willing to eat the $20 cost of next-day shipping due to THEIR OWN MISTAKE.

If you have any ability to go with a different suit rental company, DO IT. I would never use these guys again. They made a huge mistake on their end and now want to charge ME to fix it. Completely ridiculous. Do NOT rent from these guys!

Bottom Line: No, I would not recommend this to a friend

I can't say enough about this company. I highly recommend anyone to use their services. My tux fit me perfectly for my daughter's wedding. Really awesome tux. Quality was sick. The shoes, pants, shirt, etc. was perfect. The website is set up very nicely too, so you can't really make any mistakes on your sizes. But if so, they are incredibly helpful on the phone as well. I will deal with them again without a doubt.

Bottom Line: Yes, I would recommend this to a friend

Everything went so smoothly! I just couldn't believe this could be done online until it happened! Suit was for our son's wedding and his whole wedding party ordered too. Nice quality, and as the father of the groom, I wanted to look extra special. And I did.

Bottom Line: Yes, I would recommend this to a friend

Ordered a tux May 5th. Charged May 5th. The website said I would get a tux on May 18th. Didn’t arrive. Called May 20th. Where is my tux? Apologies, they said, you will get it mid-week. Called May 21st. Just double-checking that I will get tux mid-week. If I don’t, it will be hard to get replacements if items don’t fit. Was told my tux is out of stock. I could not believe it. They asked if I would like a different color - different than black. I said no and complained that this is ridiculous. When were they going to tell me there was a problem? I spoke with a supervisor and she promised she would call back with a solution in two hours. Six hours later, I have not heard from her. I called and was told she’s in a meeting. It must be a very important meeting. I hope they are all trying to figure out how to get me my tux. Extremely disappointed. Running to a local shop to get emergency tux fitting today. I will never use The Black Tux again. I will never recommend them. They should save all those who plan to use them in the future and shut down. What a disgrace.

Bottom Line: No, I would not recommend this to a friend

This company is not forthright about their policies!

I wore my tuxedo to the wedding, no problem. The wedding was on a Friday. I knew I had three days to return it, but mistakenly thought that meant three business days. I received no notifications from The Black Tux after the wedding, nor today, the day I was supposed to have the tux in the mail back to them. Yet there it is on my account on their website, "Return by September 2nd". I was never explicitly told or notified of this date, and had to dig in my account to find it. It's almost like they want to charge you the $425 late fee for the jacket, the $40 late fee for the tux...etc.

To "solve" my problem, I paid them a $60 "reservation extension fee". This company sucks, would not use again.

Bottom Line: No, I would not recommend this to a friend

You are the only company that I have had to deal with during these horrible times of the CORONAVIRUS that has not helped their customers. YOU DO NOT CARE ABOUT YOUR CUSTOMERS, every other company (airline, hotel and car rental) returned the money, you kept it (I know you are giving a credit - not good, because the event was canceled!), even though your agent said over the phone that you were going to give us a refund and that I did not use the suit, you are bad.

I know there is nothing I can do, it is YOUR POLICY (but policies can make exceptions, especially during times like these). The way I see it, Karma will get you back.

Again, NEVER DOING BUSINESS WITH YOU AGAIN and I am letting everyone know about you and the way you do business.

And please, do not post a "smart" reply to this review saying that you understand and will do everything in your power to make this better, because you are not. You didn’t even want to get on the phone with me when I requested a phone call after "hiding" behind five or six emails. You are bad.

I am a real customer, my order #9458904.

Bottom Line: No, I would not recommend this to a friend

Eleven days before my wedding we received an email that they did not have our color ties in stock. They gave me options for other colors, but none of them went with the theme of the wedding. It took me 3 hours while on vacation to get ahold of someone to get a refund. Eight days before my wedding groomsman started receiving emails that they didn't have their correct sizes in stock. We were supposed to have the suits to all the men 2 weeks before the wedding so why did they just figure out they didn't have the correct sizes 8 days beforehand? They didn't have anything for my dad and he had to go out and buy a suit and have it rush tailored 4 days before the wedding. The Black Tux was IMPOSSIBLE to get a hold of and was extremely hard to deal with. They blamed everything on COVID, but why was I just getting communication that there were issued 8 days before the wedding? They should have communicated that they were having stocking issues from the beginning. We were 4 months into COVID at this point and I'm pretty sure they knew they didn't have the correct tie colors or suit sizes far before 8 days before the wedding (especially since they guarantee you that you will have the suits 2 weeks beforehand).

In the end, my father had to buy a suit from a different store and 3 of our groomsmen wore suits that were way too big/small for them. They didn't offer any sort of financial reimbursement. They are HORRIBLE, do not use them. AWFUL customer service and communication.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

My husband was in a wedding in Hawaii the week after Thanksgiving. Due to COVID restrictions, we didn't find out until a week before the wedding that he would actually be able to attend. We ordered his tux as soon as we found out (on 11/24) and were assured his tux would be delivered on 11/26. It wasn't delivered until 12/1 with the wedding being on 12/2. My parents had to overnight ship it to Hawaii. We had to pay a holding fee at UPS in Hawaii and then pay to check it on the plane back since the box wouldn't fit in our suitcase.

When we contacted the company about this they said they were unable to give us our money back due to it being ordered around a major holiday. I understand it being right before Thanksgiving that we ordered it, but we did it as soon as we could and we were guaranteed multiple different times that it would arrive by a certain date when it didn't (first on 11/26, then on 11/30).

I am beyond frustrated at the lack of customer support offered by this company. So, now we have paid almost $600 for this suit, including all of the shipping to get it to us and then home, when all of that could have been prevented. Not to mention, none of the items fit my husband well. We will not be using them again and will definitely not recommend them to anyone getting married.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

I thought I would fit better in different sizes than what I had originally selected and they were 100% right. I had to get pants altered locally. I snapped a photo of my receipt and was reimbursed the next day. Excellent company!

Bottom Line: Yes, I would recommend this to a friend

This company is wonderful! My son's tux was on back order and the tux was delayed in getting here. I emailed and the same night they emailed me back and the tux was here two days later.

I was worried that I wouldn't have time to get it altered but that wasn't needed. The tux fit perfectly and my son looked wonderful! Thank you so much for making the effort and getting the tux to us.

Bottom Line: Yes, I would recommend this to a friend

Renting a tux is generally a painful and expensive experience. This was neither of those. I went through the process, picked out my tux and punched in my sizes. A few weeks later I got an email suggesting a different size with the guarantee that if they were advising me the wrong size Black Tux, the folks could get me the right size pronto (and before my event). They were correct on the size and the tux ended up fitting perfectly. The customer service throughout was great!

Got a lot of great compliments on the tux!

Bottom Line: Yes, I would recommend this to a friend

We ordered charcoal suits for the groom, all the groomsmen, and our dads for our wedding last month. We did the wedding trial to sneak peek the fit/quality/color of the suit we wanted and loved it. When everybody from the party got their tuxes (shipped to their homes, a week before the wedding), there was only 1 sizing issue. We called in and had a new jacket for the groom within two days. All the guys agreed that is was way easier than making trips to a tux shop to get fitted, especially since our guys lived all over the place in different states. No trip to the tux shop before and after the wedding day, too.

Bottom Line: Yes, I would recommend this to a friend

Ever gone through the horrible experience of discovering your friend found a suit for you to rent from Men's Wearhouse so you could participate in his wedding? I've gone through it several times, and it's outlandishly expensive, no chance at a nice, modern fit or true custom tailoring, and did I mention expensive?

I recently participated in a wedding where the groom chose black tux instead. What a breath of fresh air. The website is easy to use, and gives you literally anything you could want or need to ensure you're requesting your perfect size, right down to shipping you a tape measure for free.

They don't do half sizes, but it'll still fit better than the only other rental alternative in the wedding game. I also saw in a previous review the complaint that their 'sizing experts' may change your size, this is a completely optional service and if you read all the check boxes as you fill in your sizes, you can easily where to click to keep them from possibly doing this.

When you get your order, it's similar to unpacking an iPod: everything in its place and a place for everything, even including a shipping label and tape to seal up the box for its return.

My tux fit great, even better than the suit I wore for my own wedding, and I got a free pair of socks.

In case you're still on the fence, I recently rented yet another wedding outfit from Men's Wearhouse: pants, vest, and shoes cost about $50 more than a better looking and more convenient whole tuxedo from The Black Tux.

Bottom Line: Yes, I would recommend this to a friend

I've rented from Black Tux on multiple occasions and have always had a great experience. The last event that I used them, I needed a different pant size and customer support went over and above to make sure I had the correct size in plenty of time before my event. As a business owner I can tell you their support staff is above the norm.

Bottom Line: Yes, I would recommend this to a friend

The Black Tux provided excellent quality tuxes the two times that I've used their services. They've also shipped different sizes out for me as well when needed and covered the cost of slight alterations. A great experience overall.

Bottom Line: Yes, I would recommend this to a friend

Great website with a solid selection. It also contains an ease of ordering. The tuxedos showed up on time and fit me perfectly. Easy box to return upon completion of event. An All around 10. Thanks, Black Tux!

Bottom Line: Yes, I would recommend this to a friend

Suit fit. Suit arrived in perfect time. During the stress of a wedding week, how I was going to look and my suit was never one of the problems. Helped make my life easier and will help many in the future. I hope to see more of you guys.

P.S. You should branch out to Europe (we can use a tux rental company like you).

Bottom Line: Yes, I would recommend this to a friend

I was a groomsman in one of my best friend's weddings and we used The Black Tux to outfit the wedding party. The process of rental and return was super easy. Sizing and quality of suit was prefect. Will rent again for sure from The Black Tux.

Bottom Line: Yes, I would recommend this to a friend

I am a guy who has always spent way too much time (and occasionally too much money) on always trying to look my absolute best and to stand out in a crowd at any and all formal or social occasions. So when I got notice SUPER last minute that I had a wedding to attend in less than three weeks, with absolutely no access to the suits and tuxedos I already own (in storage, while I work out of state for a long-term commitment), I was suggested to turn to The Black Tux. I was skeptical at first, thinking I would just turn in my measurements that I could remember by heart, and use a tape measure for the rest, I would resign myself to just being dressed "fairly ok for a rental that I got online, with such limited time and measurements." Boy, was I WRONG!

When my box arrived (right on time), I decided to try my order on (as instructed). Guys, I swear, this could have been one of my own suits, as if I just pulled it off the rack from my closet. The cut/tailoring was spot on. The packaging was compartmentalized, compact, and perfect, considering I was flying with the suit to my brother's wedding. All of the accessories were not only perfect, but perfectly packed in their own little bags and boxes (huge points), I consider myself a bit of a snob, but, this experience was perfect.

Unfortunately, my baby brother's wedding had to be canceled due to Hurricane Irma, and rescheduled for next March. I may not have got to wear this suit to my brother's wedding on this try, but I will 100% use The Black Tux when I see him tie the knot in March.

Bottom Line: Yes, I would recommend this to a friend