About Tradesy

Keeping on point with new trends and fluctuating post-holiday waistlines can be a pricey endeavor. There’s also the ubiquitous New Year’s closet overhaul that often sees a cringe-inducing amount of “never-worns” pile up for donation.

But what if you don’t want to shell out for brand new digs or feel like eating the cost of one too many purchases that didn’t work out?

Tradesy aims to take the hassle and guesswork out of both clearing out your closet, and acquiring new items, with a streamlined sales process, shipping assistance, and a Tradesy promise.

What’s a Peer-to-Peer Marketplace?

Where an online search might typically bring you to a shop, business, or professional seller, peer-to-peer marketplaces connect regular folks like you and me, to buy and sell stuff!

The marketplace may sound revolutionary, but really these sites are a lot like a tiny Ebay – of course there’s no bidding – but the benefit of Tradesy is that it connects shoppers and sellers of a very specific market: gently-used and high-quality women’s fashion.

Unlike online consignment shops that buy your items directly, Tradesy’s service keeps your items at home and without hassle until a shopper has purchased something you offer.

How Tradesy Works

Tradesy.com appeals to both buyers and sellers.

For buyers, it’s quite easy: Visit www.tradesy.com and peruse the hundreds of items. There’s no shortage of categories to look at, and an Editor’s Picks section is available for those who want a little extra on-trend inspiration.

The site also offers some extensive filters to help you pinpoint exactly what you’re looking for in their extensive inventory. You can filter your search by:

  • Color, size & brand
  • Tags from luxury to “cheap & chic”
  • Discount percentage
  • Availability (that seems like a given)
  • and Condition

Because buyers might be cautious about the unorthodox approach to shopping second hand, Tradesy offers a few benefits:

  • Free shipping & returns
  • Secure Paypal payments
  • Free shipping insurance & verification
  • Protection from designer knock-offs (and the promise of a full refund if something is found to be fake.)

For sellers, the Tradesy process is made to sound equally appealing. Anyone who’s ever tried to make cash off a few items on Ebay could wax begrudgingly about the process of uploading pictures, writing descriptions, answering questions, and then schlepping it all to the post office.

Instead, Tradesy streamlines selling into a few steps:

  1. Pick items to sell
  2. Take a few photos (they clean up the pics to make them sell-worthy)
  3. Price items (with the help of their suggestions) and list!

All the hard work is taken care of by Tradesy, who in return takes a 9% commission off of each sale. What does that 9% buy you?

  • Simplified Paypal payment processing (there is a 2.9% fee) that allows you to withdraw the cash straight to your bank account or debit card
  • Pre-paid shipping kits that include all the wrapping. You just drop the item in, and off it goes.
  • Hands-off returns assistance: Tradesy accepts any unwanted items back from the buyer and evaluates them to ensure no additional damage (excluding wedding dresses.)

Tradesy also offers Help & Support and a Tradesy Promise to make sure every transaction is smooth.

Gee, That Sounds Great!

Until you read some reviews, that is.

Some of the first to pop up in a search might not be the most magnanimous, as their from a site called “PissedConsumer.com”, but after a quick read of the 68 negative reviews of Tradesy, you get the feeling there might be something fishy going on. Common complaints were as follows:

Unfair treatment of sellers: This ranges from sellers being subjected to ongoing questioning from prospective buyers and accusations that their items are fake, to several tales of accounts being shut down with no warning from Tradesy:

“I'm still receiving emails from buyer wanting to know where there items are and why i'm not responding. They haven't bothered to respond to me or refund customers! I'm out several hundred dollars in shipped out product they have not reimbursed me for and they refuse to answer any of my emails.” (Source)

Terrible customer service is another common complaint in the negative reviews. While the original reason for trouble may vary, reading comments of unanswered emails and locked-accounts makes you very wary of signing up for Tradesy:

“I wrote several emails and they still haven't responded for over a week. I asked when my account would be reinstated and no response. It is unacceptable to shut someone's account down without notifying them and without a good and legal reason.” (Source)

Finally, sellers who have been shut out of their accounts without a warning or response from customer service, appear to be at risk of losing all of the funds accumulated in their account from sales:

“This website is a SCAM!I was on there for a year buying and selling.

I logged into my account and it all my info was gone. All my sales cancelled. The money in my account gone. No email, no explanation, no ethics. Account suspended. Completely unprofessional. I will never do business with this company again. It is a ripoff.

Thieves. I will be sure to spread the word and do magazine reviews of how horrible of a company you are. Unprofessional. They stole my money and kept their percentage as well.” (Source)

Another concern is inflated shipping costs: One seller remarked that after listing her high-end bag for upwards of $1700, Tradesy added a shipping cost of $132 – which is remarkable high. An additional concern is that no where on their site do they explain shipping costs. (Source)

As I dug deeper to try and find positive reviews for Tradesy, something else became evident: The online business used to go by another name. What was once a bridal-reselling shop called the Recycled Bride has now been rebranded into the all-encompassing clothing-reseller site Tradesy.

I also found that Tradesy has 21 complaints with the Better Business Bureau.

Final Thoughts on Tradesy.com

With my own over-flowing closet to consider, I’ve kept an eye on peer-to-peer retailers for some time to find one that might be the right fit for my items.

And while I can always understand a few unhappy remarks about customer service, I find the idea that accounts in with funds earned from selling items, were locked down without warning or checks issued, to be absolutely off-putting. There may be two sides to that story (or the several stories) but it doesn’t seem worth the risk.

Additionally, being currently in the market for some spiffed-up active wear, I decided to cost-compare, and wow! Not sure if it’s their inflated shipping, or simply delusional prices set by independent sellers, but there was no difference in cost between buying Tradesy and shopping brand new for the brands I checked out.

If you’re searching for something that’s been sold out and only available on Tradesy, it might be worth the chance; but with that many negative reviews, I’d likely look elsewhere.

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28 Customer Reviews for Tradesy

Average Customer Rating: 1.3
Rating Snapshot:
5 star: 2 4 star: 0 3 star: 0 2 star: 1 1 star:  25
Bottom Line: 7% would recommend it to a friend
Showing 1-11 of 28
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  • 1 out 1 people found this review helpful

    Seller beware!

    • New York ,
    • Sep 7, 2017
    • Verified Reviewer

    I sold authentic Hermes bag and scarves as a bundle. The buyer returned the bag to Tradesy, and they did an "inspection" and determined that my bag was miss presented and I received an email saying that I am receiving the bag back.

    A few days go by, and I received the bag completely squeezed and out of shape. But once I realized my scarves aren't there, I was completely shocked. They even had the nerve to send me ONE EMPTY BOX that belongs to one of the scarves. I reached out right away through email and called the following day. They told me to wait for an email back as the return department can't be reached by phone. Really? Such an important part of the company can't be reached by phone Anyways, before I hung up I asked the supervisor I was talking with if it's usual that they return only one out of three items and give the buyer a full refund and she said she can't answer that.

    After two days, I finally I got an email from a lady named Laura, which was absolutely NO HELP and kept telling me that she can't see any damages that were caused to the bag from inappropriate shipping (it was very obvious) and that Tradesy does NOT cover gifts that where sent with the main item. I was completely shocked. I might have included the scarves with the bag, but it was in no way just a gift for anyone to take for free as I was paying $250 for those scarves. Plus, NO other selling or listing site issues a refund if one out of three items has been returned by the buyer, especially if they had the item for inspection right when the buyer send it to them!

    So now I'm out of pocket $250 for the scarves and $170 that I need to pay to Hermes to get this bag to shape since Tradesy damaged it sending it in too small of a box.

    Bottom Line: No, I would not recommend this to a friend

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  • Paid $150 for empty box

    • Canada,
    • Sep 1, 2017
    • Verified Reviewer

    I had a terrible experience with this company. It is clearly a fraudulent service, and I hope it gets shut down soon! I purchased a Skagen watch for $150 and received an empty Skagen branded box without a watch inside it.

    At first, the customer service people on the phone were friendly and offered to look into it, even promising a reimbursement, but when I followed up a month later, they told me the case was closed and that they would not reimburse me based on some bogus investigation process. So, in the end, I paid $150 for a cardboard box!

    Bottom Line: No, I would not recommend this to a friend

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  • Customer service nightmare

    • Texas,
    • Aug 28, 2017
    • Verified Reviewer

    The customer service for this site is non-existent. I recently purchased a bracelet on there that does not match the description or the picture listed whatsoever. It was supposed to be yellow gold with opal crystals. I received a rose gold with regular crystal bracelet.

    I tried to return the day I received, then tried to file a misrepresentation claim the following day. I've been passed around from representative to representative with no resolution in sight. They sent me to different departments with no update on any of the misrepresentation claims I've filed. Don't waste your time here; you're better off just going to eBay or joining a resale group on Facebook.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Dishonest and fake all around

    • Washington DC,
    • Jul 27, 2017
    • Verified Reviewer

    This review is about a consignment store called Tradesy.

    Obviously, I am a victim of their malpractice of selling counterfeit good. There are over two dozen cases open by the BBB.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Huge fake

    This company sells fake items. If you are a day or two over the 4-day purchase, no refund will be applied. They will resell the fake item only. Buyers beware, this company is a huge fake.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Beware - fake Mikimoto pearl necklace

    Beware. There is a seller that has an authentic Mikimoto clasp, advertises LIKE NEW Mikimoto pearls, and notes that the pearls have been restrung. The clasp looks authentic, but when I compare the strand of pearls to the ones that I currently own, these pearls are dull, having poor luster and the nacre is not up to even the lowest Mikimoto standard. So, either they are not "like new," or the pearls are not Mikimoto.

    I brought this to Tradesy's attention through the return process, but evidently, their "expert" claims the markers on the piece are authentic. I guess I don't understand which markers they're using.

    Bottom Line: No, I would not recommend this to a friend

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  • Do not order from TwiceTheStyleUS store on Tradesy

    I was looking for David Yurman estate jewelry, so I decided to give Tradesy a try instead of driving around to consignment stores. My first purchase was a huge disappointment, to say the least. I took a leap of faith and ordered a pair of DY sterling silver hoops listed for $255.50. (They are normally $325.00).

    I shipped the earrings back this morning and depending on the response, I may or may not try Tradesy again. If they handle this correctly and refund my money, I will likely give them a try again. I would also hope that they take this seller off the site. It says that this seller has done two other David Yurman sales, so I didn't question the authenticity. If either of those two sales were also determined a fraud, Tradesy should have removed this seller immediately. I am curious to know if the other two purchasers got real David Yurman products or if they too received a knock off.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Coco Chanel shoes had no soles

    Avoid Tradesy. Their customer service and empathy are missing.

    I spent a lot of money on a pair of Chanel shoes for my granddaughter's 18 the birthday. The box arrived out of town, and we had the party on the fourth day of return. Unfortunate for us, had I known the shoes were unusable in my gift box, which was there (and did we get a surprise), and had I known the seller was a liar and I, as the grandmother, did not think as tp why she didn't take photos of the soles.

    Stupid me; there were no usable soles. These shoes would not have made it across park avenue. The seller knew Tradesy, didn't check the goods and played me like a fiddle.

    Beware. Tradesy does not care. They have their rules (the four-day rules).

    Well, I do too and will take this to all consumer agencies that are in New York and California.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    If shopping from Canada, avoid this site like the plague!

    • Ontario, Canada,
    • Apr 25, 2017
    • Verified Reviewer

    If you're shopping from Canada, you risk wasting your money.

    Not only did the dress I buy arrive at my place not as it was advertised by the seller, they also both had a stain on it and was not the size she said it was (she advertised it as a size 12, it came with size 9/10 on its tags). On top of that, sales to Canada are final and have no exchanges, returns, or refunds. So I wasted my money on a dress I can't wear.

    If I can save the population of Canada from wasting their time and effort and cash, the moment writing this review is worth it.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Hidden fees

    • Oregon,
    • Apr 19, 2017
    • Verified Reviewer

    This is a fantastic consignment website if you like high commissions, hidden fees, and snarky customer service. Otherwise, I'd advise you sell and shop elsewhere.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Fake

    • New York City, NY,
    • Apr 19, 2017
    • Verified Reviewer

    What a site. Fake (and I mean a lot of) and counterfeit bags. The site is a total sham in my opinion, and an awful experience.

    Bottom Line: No, I would not recommend this to a friend

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