About Tradesy

Keeping on point with new trends and fluctuating post-holiday waistlines can be a pricey endeavor. There’s also the ubiquitous New Year’s closet overhaul that often sees a cringe-inducing amount of “never-worns” pile up for donation.

But what if you don’t want to shell out for brand new digs or feel like eating the cost of one too many purchases that didn’t work out?

Tradesy aims to take the hassle and guesswork out of both clearing out your closet, and acquiring new items, with a streamlined sales process, shipping assistance, and a Tradesy promise.

What’s a Peer-to-Peer Marketplace?

Where an online search might typically bring you to a shop, business, or professional seller, peer-to-peer marketplaces connect regular folks like you and me, to buy and sell stuff!

The marketplace may sound revolutionary, but really these sites are a lot like a tiny Ebay – of course there’s no bidding – but the benefit of Tradesy is that it connects shoppers and sellers of a very specific market: gently-used and high-quality women’s fashion.

Unlike online consignment shops that buy your items directly, Tradesy’s service keeps your items at home and without hassle until a shopper has purchased something you offer.

How Tradesy Works

Tradesy.com appeals to both buyers and sellers.

For buyers, it’s quite easy: Visit www.tradesy.com and peruse the hundreds of items. There’s no shortage of categories to look at, and an Editor’s Picks section is available for those who want a little extra on-trend inspiration.

The site also offers some extensive filters to help you pinpoint exactly what you’re looking for in their extensive inventory. You can filter your search by:

  • Color, size & brand
  • Tags from luxury to “cheap & chic”
  • Discount percentage
  • Availability (that seems like a given)
  • and Condition

Because buyers might be cautious about the unorthodox approach to shopping second hand, Tradesy offers a few benefits:

  • Free shipping & returns
  • Secure Paypal payments
  • Free shipping insurance & verification
  • Protection from designer knock-offs (and the promise of a full refund if something is found to be fake.)

For sellers, the Tradesy process is made to sound equally appealing. Anyone who’s ever tried to make cash off a few items on Ebay could wax begrudgingly about the process of uploading pictures, writing descriptions, answering questions, and then schlepping it all to the post office.

Instead, Tradesy streamlines selling into a few steps:

  1. Pick items to sell
  2. Take a few photos (they clean up the pics to make them sell-worthy)
  3. Price items (with the help of their suggestions) and list!

All the hard work is taken care of by Tradesy, who in return takes a 9% commission off of each sale. What does that 9% buy you?

  • Simplified Paypal payment processing (there is a 2.9% fee) that allows you to withdraw the cash straight to your bank account or debit card
  • Pre-paid shipping kits that include all the wrapping. You just drop the item in, and off it goes.
  • Hands-off returns assistance: Tradesy accepts any unwanted items back from the buyer and evaluates them to ensure no additional damage (excluding wedding dresses.)

Tradesy also offers Help & Support and a Tradesy Promise to make sure every transaction is smooth.

Gee, That Sounds Great!

Until you read some reviews, that is.

Some of the first to pop up in a search might not be the most magnanimous, as their from a site called “PissedConsumer.com”, but after a quick read of the 68 negative reviews of Tradesy, you get the feeling there might be something fishy going on. Common complaints were as follows:

Unfair treatment of sellers: This ranges from sellers being subjected to ongoing questioning from prospective buyers and accusations that their items are fake, to several tales of accounts being shut down with no warning from Tradesy:

“I'm still receiving emails from buyer wanting to know where there items are and why i'm not responding. They haven't bothered to respond to me or refund customers! I'm out several hundred dollars in shipped out product they have not reimbursed me for and they refuse to answer any of my emails.” (Source)

Terrible customer service is another common complaint in the negative reviews. While the original reason for trouble may vary, reading comments of unanswered emails and locked-accounts makes you very wary of signing up for Tradesy:

“I wrote several emails and they still haven't responded for over a week. I asked when my account would be reinstated and no response. It is unacceptable to shut someone's account down without notifying them and without a good and legal reason.” (Source)

Finally, sellers who have been shut out of their accounts without a warning or response from customer service, appear to be at risk of losing all of the funds accumulated in their account from sales:

“This website is a SCAM!I was on there for a year buying and selling.

I logged into my account and it all my info was gone. All my sales cancelled. The money in my account gone. No email, no explanation, no ethics. Account suspended. Completely unprofessional. I will never do business with this company again. It is a ripoff.

Thieves. I will be sure to spread the word and do magazine reviews of how horrible of a company you are. Unprofessional. They stole my money and kept their percentage as well.” (Source)

Another concern is inflated shipping costs: One seller remarked that after listing her high-end bag for upwards of $1700, Tradesy added a shipping cost of $132 – which is remarkable high. An additional concern is that no where on their site do they explain shipping costs. (Source)

As I dug deeper to try and find positive reviews for Tradesy, something else became evident: The online business used to go by another name. What was once a bridal-reselling shop called the Recycled Bride has now been rebranded into the all-encompassing clothing-reseller site Tradesy.

I also found that Tradesy has 21 complaints with the Better Business Bureau.

Final Thoughts on Tradesy.com

With my own over-flowing closet to consider, I’ve kept an eye on peer-to-peer retailers for some time to find one that might be the right fit for my items.

And while I can always understand a few unhappy remarks about customer service, I find the idea that accounts in with funds earned from selling items, were locked down without warning or checks issued, to be absolutely off-putting. There may be two sides to that story (or the several stories) but it doesn’t seem worth the risk.

Additionally, being currently in the market for some spiffed-up active wear, I decided to cost-compare, and wow! Not sure if it’s their inflated shipping, or simply delusional prices set by independent sellers, but there was no difference in cost between buying Tradesy and shopping brand new for the brands I checked out.

If you’re searching for something that’s been sold out and only available on Tradesy, it might be worth the chance; but with that many negative reviews, I’d likely look elsewhere.

Want to Learn Expert Tips for Online Safety?

Join over 3 million HighYa readers who receive weekly how-to guides, tips & reviews and get a FREE COPY of our Complete Online Safety e-book. Enter your email below to get started!

22 Customer Reviews for Tradesy

Average Customer Rating: 1.4
Rating Snapshot:
5 stars: 2 4 stars: 0 3 stars: 0 2 stars: 1 1 stars: 19
Bottom Line: 9% would recommend it to a friend
Showing 1-11 of 22
Sort reviews by:

  • Do not order from TwiceTheStyleUS store on Tradesy

    I was looking for David Yurman estate jewelry, so I decided to give Tradesy a try instead of driving around to consignment stores. My first purchase was a huge disappointment, to say the least. I took a leap of faith and ordered a pair of DY sterling silver hoops listed for $255.50. (They are normally $325.00).

    I shipped the earrings back this morning and depending on the response, I may or may not try Tradesy again. If they handle this correctly and refund my money, I will likely give them a try again. I would also hope that they take this seller off the site. It says that this seller has done two other David Yurman sales, so I didn't question the authenticity. If either of those two sales were also determined a fraud, Tradesy should have removed this seller immediately. I am curious to know if the other two purchasers got real David Yurman products or if they too received a knock off.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Coco Chanel shoes had no soles

    Avoid Tradesy. Their customer service and empathy are missing.

    I spent a lot of money on a pair of Chanel shoes for my granddaughter's 18 the birthday. The box arrived out of town, and we had the party on the fourth day of return. Unfortunate for us, had I known the shoes were unusable in my gift box, which was there (and did we get a surprise), and had I known the seller was a liar and I, as the grandmother, did not think as tp why she didn't take photos of the soles.

    Stupid me; there were no usable soles. These shoes would not have made it across park avenue. The seller knew Tradesy, didn't check the goods and played me like a fiddle.

    Beware. Tradesy does not care. They have their rules (the four-day rules).

    Well, I do too and will take this to all consumer agencies that are in New York and California.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 4 out 4 people found this review helpful

    If shopping from Canada, avoid this site like the plague!

    • Ontario, Canada,
    • Apr 25, 2017

    If you're shopping from Canada, you risk wasting your money.

    Not only did the dress I buy arrive at my place not as it was advertised by the seller, they also both had a stain on it and was not the size she said it was (she advertised it as a size 12, it came with size 9/10 on its tags). On top of that, sales to Canada are final and have no exchanges, returns, or refunds. So I wasted my money on a dress I can't wear.

    If I can save the population of Canada from wasting their time and effort and cash, the moment writing this review is worth it.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 3 people found this review helpful

    Hidden fees

    • Oregon,
    • Apr 19, 2017

    This is a fantastic consignment website if you like high commissions, hidden fees, and snarky customer service. Otherwise, I'd advise you sell and shop elsewhere.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 4 out 4 people found this review helpful

    Fake

    • New York City, NY,
    • Apr 19, 2017

    What a site. Fake (and I mean a lot of) and counterfeit bags. The site is a total sham in my opinion, and an awful experience.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 0 out 2 people found this review helpful

    Great experience

    I have read the reviews and am quite surprised at the number of negative experiences. I purchased several items with my very first order, and I must say that it was a very pleasant experience. All of the items were in great condition; they shipped in a very timely manner, and everything went well. I am very pleased with the products I ordered and will order again as soon as I finish this review.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 5 out 5 people found this review helpful

    Terrible!

    • New York, NY,
    • Mar 3, 2017

    I have purchased many things and each time items have had a problem, and Tradesy only gives you a store credit while sellers keep their money (sellers sell smelly, wrong-sized items, etc. and with no verification). So bad!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 9 out 9 people found this review helpful

    Scam

    I feel as though this company and website is a scam and I got scammed. I wish that I had read the reviews before I purchased from them. I highly recommend not using this site. My items were not authentic.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 10 out 10 people found this review helpful

    Terrible company - do not use.

    • New York,
    • Dec 14, 2016

    My experience with Tradesy was overwhelmingly negative. I sold a pair of shoes which were returned to me because they were not accurately listed (they didn't have a matching box), though that is not the reason the buyer returned them. After asking for specific feedback on what went wrong and how I should re-list the shoes, they sold again only to be returned to me by Tradesy. This time being deemed replicas (again, not the reason the buyer returned them). It doesn't sit right with me that this issue would not be identified the first time around, especially after I asked for direct feedback. The shoes have been guaranteed authentic and all I received from the Tradesy customer service team was a link to their terms and agreement and a "too bad." I am sorry to have ever done business with this company.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 11 out 11 people found this review helpful

    Check complaints before doing business with Tradesy

    • California,
    • Oct 28, 2016

    Buyer & seller beware - the people at this site act like they are nice to your face but behind your back you are getting ripped off. Their shipping process and pay out process is the worst for any reseller.

    For buyers don't trust anything this site tells you. They lie. They cheat and they steal your money. Stay away from Tradesy.

    They will use you and abuse you for as long as you allow. Even their employees can't stand being a part of this dysfunctional business. It's a trickle down effect because it's a sick place from the top down! Stay away.

    This is being written by someone who knows. Trust me.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 12 out 12 people found this review helpful

    BEWARE

    I had great luck with Tradesy in the past as a buyer. I was able to find shoes that were not on the store shelves anymore. I have sold two items on Tradesy one without a problem at all the other was a completely different story. I sold a pair of brand new shoes.

    They were listed as brand new but the condition I listed was gently used seeing as how they were on the shelf for awhile and I did not have the original box. They were sold and then I was credited my money two weeks later.

    A week later I got an email from Melissa (which I later read from reviewers on multiple sites that other customers received the SAME LETTER). The letter states, “The item was returned and after a thorough inspection here at Tradesy, we determined that the listing wasn't accurate enough to give the buyer the full picture of the item's condition, and therefore a full refund was issued to them and the earnings were pulled from the sale.”

    I contacted the buyer directly and here is why my buyer returned the shoes and here's what she said: “There was nothing unclear about the listing. I thought they were lovely shoes and I wanted to wear them at my grandson's wedding. They matched my dress well. When I tried them on one of my toes felt pinched. Because I was going to be wearing them all day and dancing at night I knew they were not going to work. They are beautiful shoes and I wish they would have fit better.”

    According to Tradesy, this should be a credit to her and then Tradesy has to resell the shoes. I have gone back and forth with "Melissa" via email and asked for her number but she does not give it out. Along with another email stating "I would recommend listing these shoes in 'Gently Used' condition, as there are normal signs of wear throughout them."

    Per our return policy, anytime an item is returned, it is checked for authenticity and misrepresentation. As the shoes are listed in "Like New" condition but show signs of wear, we would consider this misrepresentation.

    Yesterday I received my shoes back these shoes have NEVER been worn and are the soles are SPOTLESS. I can not get Tradesy to call me and I will NEVER buy another item on this site or sell another item. BEWARE.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 22

Write a Review for Tradesy!

Share your experience to help others avoid scams & discover great products!

Write a Review