About Trivago

Instead of visiting every booking site on the internet, Trivago claims to be the world’s largest hotel search and information website, and to compare hotel prices accumulated from over 200 booking sites worldwide. As such, the company claims you’ll have the ability to view more than 700,000 hotels, and to save an average of 35% compared to booking your room directly through a hotel.

While Trivago claims to be able to save you time, is it really worthwhile? Let’s search for the facts and find out.

Trivago Details

Because Trivago allows you to compare hotel deals across the U.S. and around the world from more than 200 booking sites, they claim to be an ideal starting point for live travel research. From budget hostels to luxury suites, Trivago claims to have 45 million monthly users, and a million searches per day.

With this in mind, searching for hotel rooms on Trivago works over two steps:

  1. Enter the city where you’d like to locate a hotel room, as well as the date you’ll need it, and…
  2. Search for you room, which can be filtered by price, distance to attractions, number of stars, available facilities (e.g. pool, gym, etc.), and more.

Trivago also claims to include more than 82 million hotel reviews from users, and more than 14 million property photos that can help you make the most informed decision about where you’ll stay. As such, each listing in your search will display the name of the hotel, the city it’s located in, average user rating, up to 6 prices, which booking site is advertising the price, and a picture (if available).

Once you locate a property you’re interested in, you can click on the View Deal button, which will forward you to the booking site that has the actual room. If you decide to book your hotel room from here, keep in mind that the transaction will occur directly between you and the booking site, not with Trivago.

Trivago Pricing

Trivago is completely free, and you’re not required to sign up in order to use the service. This is because Trivago aggregates hotel deals from other booking sites (e.g. Hotels.com, Expedia, Agoda, etc.), who then pays Trivago a commission for the referral.

What Do Other Consumers Have to Say About Trivago?

Trivago was founded in 2005 and is headquartered in Düsseldorf, Germany. The company’s U.S. operation (based in New York, NY) holds a B rating with the Better Business Bureau, with just 2 closed complaints over the past three years, neither of which the company responded to.

Online customer reviews regarding Trivago appear to be mixed, with the most common complaints citing:

  • Changed booking dates – The top complaint we encountered about Trivago is that customers would find a hotel they were interested in, click on the View Deal button, and then proceed to make their reservation through the third-party booking site. However, they often noticed that the dates would be changed (sometimes as much as several months), and when they corrected the date, would often find that the price increased dramatically.
  • Incorrect prices – Several customers (even some hotel managers/owners) complained that Trivago would list the wrong per-night prices. In other words, Trivago might show a hotel in NYC as normally being $300 per night, but now available at a reduced rate of $230. However, the reality may be that the hotel’s normal prices are actually $235, giving you little savings.
  • Lost bookings – We read numerous reviews claiming that a hotel reservation was made, but when the customer contacted the hotel directly to confirm, they showed no reservation was processed, despite the company charging the customer’s credit card. While this is most likely due to a third-party vendor’s error, this was a common complaint specifically directed at Trivago.
  • Unresponsive customer service – Perhaps because Trivago is just an aggregator, and doesn’t actually provide any hotel deals directly, their customer service department appears to have a reputation of ignoring emails.

What’s the Bottom Line About Trivago?

With all this in mind, is Trivago worth your time? Probably, but remember the following:

Trivago does not actually provide the hotel deals they list. Instead, they aggregate deals from more than 200 third-party booking sites (e.g. Hotels.com, Expedia, Agoda, etc.), and display them in an easy to read format. This is claimed to save you the time and effort of visiting each one of these sites individually.

With this in mind, while Trivago appears to be free of annoying advertisements and pop-ups, we did encounter several recurring customer complaints during our research. As detailed in the previous section, these included changed booking dates, incorrect prices, lost bookings, and unresponsive customer service.

Admittedly, with the exception of customer service, many of these complaints likely have to do more with the third-party sites than they do with Trivago, but it brings up some good pointers: if you book a hotel room through Trivago, be sure to double check your reservation dates and prices, and to immediately verify your reservation with the hotel immediately afterward.

Now read: The Photoshop-Effect: How Hotels, Resorts & Cruises Trick Travelers

Want to Learn Expert Tips for Online Safety?

Join over 2 million HighYa readers who receive weekly how-to guides, tips & reviews and get a FREE COPY of our Complete Online Safety e-book. Enter your email below to get started!

34 Customer Reviews for Trivago

Average Customer Rating: 1.8
Rating Snapshot:
5 stars: 5 4 stars: 1 3 stars: 0 2 stars: 5 1 stars: 23
Bottom Line: 18% would recommend it to a friend
Showing 1-11 of 34
Sort reviews by:

  • 0 out 1 people found this review helpful

    Never ever again

    • Christchurch, New Zealand,
    • Sep 8, 2016

    It is quite a shock to get to your hotel with your confirmation print-outs to be told that Trivago has canceled your booking. It would be nice if Trivago had told us.

    When the hotel studied out paper work, then they told us that is we had booked with them directly we could have saved quite a bit of money, that's when I swore off Trivago forever. Given that saving money is what they claim to be about, I was pretty surprised.

    I would recommend that, at the very least, travelers take a few moments to call their hotel before they book, just to be sure their good deal is actually that.

    Sucked in by the advertising, I guess I only have myself to blame, but hopefully this review might encourage others to verify they're getting what they think they are.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Sep 12, 2016

      James Morrison, User Support Adviser

      Dear Malcolm,

      Thank you for your feedback, we are sorry to hear about your booking issue.

      However, please note that trivago is a hotel search/comparison site, you cannot make a booking on or with trivago. We are not involved in the actual booking process between the user, the booking site and the hotel. trivago did not cancel your booking.

      On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies such as Expedia or Booking.com) and display the prices together. However, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. trivago doesn't actually have any involvement in the making of the booking.

      If you remember the booking site, you made your reservation with, please contact them directly. Alternatively, you can look at your credit card statement to see if the company’s name is displayed next to the charge.

      Kind regards,

      James Morrison

      trivago user support.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 3 people found this review helpful

    Love Trivago

    I usually book via Amex Travel, but decided to go with Trivago. It saved me time reviewing a dozen other sites, and ultimately booked travel for the South Caribbean. Could not be happier with the price and the service.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Bogus

    I used Trivago for the first time for the trip we are going on in November and I had been checking the prices for about two months. I was booking our trip for my husband, myself and granddaughter who is 16, so she is still under the kids group. By the time I was done booking and I hit the button to confirm the trip the price went from 178 to over two hundred and that did not include the resort fees. I called and asked about it and they said that the prices can go up. I said - in about three seconds? If you do book with Trivago you might really want to check things because they are not going to do anything to try and make this right.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 4 out 4 people found this review helpful

    Beware

    I did a search on Trivago website on July 12th, and was directed to hoteling.com to book a room at the DoubleTree in Unviersal Orlando.

    Reservation was done, payment process and I received my booking confirmation.

    Today July 15, out of no where (I usually never check with the hotels when I book a room through Expedia, Lastminute, hotels.com, etc.) I called the hotel to verify -- no sign of my reservation.

    I went back to my confirmation with hoteling.com and clicked the link and it took me to their site. What a surprise, the company has gone out of business as of today, July 15.

    I immediately called the credit card company and opened a dispute. I just wonder what kind of research of the providers does Trivago perform?

    Not happy at all with my first and last experience with Trivago, will make sure to spread the word. Very disappointed.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 5 out 5 people found this review helpful

    Bait and switch scam.

    After trying for many weeks to find a hotel in the Clearwater Florida area I am extremely frustrated at the dishonesty of the multiple Trivago ads that come up on my phone. Places like Hilton Clearwater Beach and Hyatt Regency Clearwater Beach both were advertised with nightly rates from $60. Sounded impassable to me regardless of what time of year or night, because going on to the hotel websites directly showed no prices any lower than around $200 to 250. I searched several months out and tried different dates, however never a price that came near the $60 bait price that Trivago displayed on their ad. As far as I'm concerned this is a huge scam and they purposely list prices that are not even offered in reality. It has wasted a lot of my time and caused a lot of heartache.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 4 out 4 people found this review helpful

    Trivago Scam

    • CA,
    • Jun 6, 2016

    Attempted to book with Trivago for a room in Vegas. They took the credit card and claimed they would forward a confirmation for the room. One week went by and no confirmation. Then, I get a confirmation from a company in a foreign country I have never heard of (low cost hotels Spain & hoteling.com, not Hotels.com). After a week wait I booked with a reputable firm and confirmed the room immediately. This is the second time (I'm a slow learner I guess) Trivago has scammed me. Never use this company.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 3 people found this review helpful

    Good Results with Trivago

    I have used Trivago many times to find rates for hotels in a variety of locations and had nothing but good luck. There is one warning I would have and that is the provider you select. I normally find that booking.com has one of the lowest rates and lots of benefits like the ability to cancel on short notice without a penalty. Some of the other sites have really bad restrictions so you have to be careful and read everything before you sign up through them.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 7 out 7 people found this review helpful

    SCAM

    • Myrtle Beach, SC,
    • Mar 19, 2016

    I paid a lot of extra money for a VIP room on a recent trip and was booked in a crappy garden view. I even had the paper confirming my VIP room, but upon arrival they told me that is not what the agency booked. I lost out of all my VIP privileges and paid about 600 bucks more than I should have for the room. Upon trying to get back with Trivago, there is no phone number and apparently they don't check their emails.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 4 people found this review helpful

    Review of Quality Inn Dubbo International

    • Melbourne,
    • Feb 29, 2016

    Excellent service, friendly staff, best bed I have ever slept in, great food. Will be stopping here next time I am in town for sure. Thank you very much.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 3 people found this review helpful

    Good Help

    Don't expect anything too amazing from Trivago but it's a good help and it's free.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 4 out 4 people found this review helpful

    Deceptive

    Used Trivago for the first time, my experience:

    Dates changed by 6 weeks when Trivago sent me to a 3rd party site. I did not notice and booked non-refundable accommodation. Very lucky the hotel has had numerous same issues with Trivago customers and credited the sum (albeit I was exposed to the hotel's premium pricing).

    Hoteling web site: Booked and prepaid the 'total cost' quoted in AUD. I have noticed on my credit card a large discrepancy. There is no transparency or visible terms regarding additional credit card fees and overseas taxation fees due to my hotel booking going via Spain. Currently pursuing a refund of that balance, but such deception is not a mistake. Expecting lots of hassle to get it.

    Have used Expedia for many years - has never failed me and its system is genuine.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Feb 18, 2016

      James Morrison, User Support Adviser

      Dear Dennis,

      Thank you for taking the time to leave a review.

      We are very sorry to hear that you have had this issue with booking the wrong dates. However, we always advise our users to check whether the information on the booking site matches the information on trivago after clicking 'view deal'.

      We would like for you to get in touch with our user support team directly at info@trivago.com.au so that they can assist you further.

      Kind regards,

      Trivago user support.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 34

Write a review for Trivago!

Share your experience to help others avoid scams & discover great products!

Write a Review