About TruGreen

Now that spring has sprung and your lawn is beginning to grow again, you’ve probably seen ads popping up everyone for TruGreen. In fact, you’ve probably seen the large TruGreen trucks in your area on more than one occasion. This lawn, shrub, and tree maintenance company claims to take a scientifically tailored approach to lawn and landscape care, and to provide it with the attention it needs in order to remain healthy.

But does TruGreen really live up to its promises? Let’s get our hands dirty and find out.

Quick Facts About TruGreen

As the self-proclaimed leader of the professional U.S. lawn care industry, TruGreen claims to provide regularly scheduled maintenance visits that take the complexity out of lawn care, while improving its health and overall beauty.

First, TruGreen will send a local specialist to your home, which are claimed to be trained by agronomic experts through their TruExpert Certification Program. During this visit, the specialist will conduct a Healthy Lawn Analysis® of your yard, which allows them to formulate a plan specifically tailored to meet your needs based on climate, region, and season. From there, you’ll then need to choose your lawn care plan, which include:

  • TruComplete – TruGreen’s premiere, most comprehensive plan that claims to give your lawn “everything it needs to flourish.” Focused on increasing density, creating a deep green color, and preventing weed growth and insect infestation.
  • TruHealth – This mid-level plan claims to improve your lawn’s moisture, prevent weeds, and to provide essential nutrients.
  • TruMaintenance – A basic plan that provides nutrients and prevents weeds.

TruGreen also offers tree & shrub care plans that work very similar to the lawn plans. In other words, your specialist will focus on things such as improving soil moisture, preventing fungus growth and insect infestation, root zone fertilization, and even scientifically formulated targeted trunk injection.

According to the TruGreen website, your specialist will visit your home once every 7 weeks depending on your plan, which can be adjusted in order to provide “superior” results.

TruGreen Pricing & Refund Policy

TruGreen claims that their plans often cost less than what it would for you to perform the same level on maintenance on your own, and their website provides the ability to estimate costs based on your yard’s size, your specific concerns (e.g. weeds, thinning grass, insect activity, etc.), and more.

With this in mind, prices start at:

  • TruComplete – $528 per year
  • TruHealth – $357 per year
  • TruMaintenance – $282 per year
  • Tree & Shrub Plans – $399 per year

If you pay for your plan a year in advance, you can save 10% off the total price.

TruGreen claims that they provide guaranteed results, and that they will visit as often as necessary in between scheduled visits in order to give you the best results. However, this guarantee only applies to “full” plan customers.

To inquire more about TruGreen’s guarantee or to gain a better idea of cost, contact customer service at 866-369-9539.

What Do Other Consumers Have to Say About TruGreen?

TruGreen was founded in 1974 and is headquartered in Memphis, TN. The company is accredited with the Better Business Bureau, however, because each branch is a locally owned franchise, there are numerous entries on the BBB website, each of which have their own ratings and list of complaints.

While most Better Business Bureau ratings were in the B range, the online customer reviews we found during our research told a very different story. Overall, it appears that TruGreen has an extremely poor online customer reputation, with the most common complaints citing failure to see results (and in many instances, customers’ lawns actually got worse), numerous unwanted sales calls, that you can likely achieve the same results for less money, missed appointments, difficulty cancelling contracts (e.g. specialists would still show up repeatedly after cancellation), unauthorized additional services, and much, much more.

What’s the Bottom Line About TruGreen?

The phrase “time is money” has never been more relevant than today, when it seems like we have more things to do, and less time to do them in. As such, it can be tempting to hand over control of your lawn to a professional company like TruGreen, and to let them handle all the time-consuming dirty work. However, based on our research, you may want to think twice before signing up for a contract. Here’s why:

First, keep in mind that TruGreen only handles fertilization, aeration, weed and insect control, and pH maintenance. In other words, you’ll still be required to mow and water your own lawn, which are often the most time-consuming aspects of lawn maintenance. While the company claims to be able to discuss mowing techniques with you, they will not mow it themselves.

Next, despite their claimed commitment to excellence, there are thousands of negative online customer reviews about TruGreen. Admittedly, it would be one thing if each complaint cited something different, but nearly every one we read referenced one or more of the following:

  • Failure to see results (and in many instances, customers’ lawns actually got worse). And it’s often the case that when you try to call and let them know it’s not working, they’ll make it seem like it’s your fault (e.g. the grass was walked on too much, brown spots are due to pets, etc.).
  • Numerous unwanted sales calls and high-pressure sales tactics.
  • That you can likely achieve the same results for less money.
  • Multiple missed appointments.
  • Difficulty cancelling contracts (e.g. specialists would still show up repeatedly after cancellation) and then attempt to charge customers for the visit.
  • Unauthorized additional services (e.g. adding an extra treatment, etc.)

…and much, much more. In fact, these only scratch the surface of some of the most common online complaints related to TruGreen.

All in all, except in rare instances, it doesn’t appear that TruGreen consistently delivers on its promises. As such, we might recommend researching other local lawn maintenance companies to use instead.

See Also: 5 Tips For Achieving the Greenest Grass on the Block this Spring

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32 Customer Reviews for TruGreen

Average Customer Rating: 1.3
Rating Snapshot:
5 star: 1 4 star: 1 3 star: 0 2 star: 3 1 star:  27
Bottom Line: 3% would recommend it to a friend
Showing 1-11 of 32
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  • 1 out 1 people found this review helpful

    Poor, poor service. Expensive.

    • Alexandria, MN,
    • Jul 25, 2017
    • Verified Reviewer

    Stay away from TruGreen. It's expensive and does not kill weeds or fertilize. The did my yard two times and never showed up for the rest of the sprayings. I called them three weeks in a row and kept saying "next week." So I have irrigation, and the yard still looks terrible. No weeds killed as promised and we could not smell any weed killer or fertilizer. It's like $130 for less than a 1/2 acre. I can fertilize for $45.

    I'm giving one star only because there was no choice of zero stars.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    25-minute job in 5 minutes

    • Westfield, MA,
    • Jul 17, 2017
    • Verified Reviewer

    Chem Lawn arrived today, 7/13/17. The tech exited the truck, walked the yard (1.5 acres), pulled the hose and sprayed for five minutes, posted the lawn and left. The whole thing is on camera (thanks Lorex)!

    I called customer service to confirm the whole lawn is to be sprayed, and it is. They will send someone in 72 hours to respray the lawn. The manager will be notified, the customer service reps stated.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    They only care how green your money is

    • South Central, PA,
    • Jul 6, 2017
    • Verified Reviewer

    I wish I could leave a lower rating than one star. The local Mechanicsburg/Harrisburg TruGreen franchise is the worst company I have EVER dealt with.

    After battling weeds for over 30 years, I decided to hire a "professional." I explained that I wanted a company to work with me to get my lawn looking great. I (mistakenly) paid in advance for seven visits. I was promised a soil sample would be taken and they would provide treatments unique to my lawn. That was pure fiction! They put the same stuff on everybody's lawn. I had horrible clover issues, plantains, nimblewill, chickweed and others. The rep that applied the chemicals was inept and had no idea what the names of common weeds were. EVERYTHING was "chickweed." I asked the tech about my clover still being out of control (and I quote) "it ain't hurtin nothin."

    I asked about my soil sample. At the first visit, they don't have a kit. I called the local office. They assured me the soil test was going to happen. At the second visit, I don't have a kit. I called again. I asked for a visit to get weeds and clovers under control. I was PROMISED a 48-hour response, but it's been 14 days. After SIX phone calls, the BEST they can do is another WEEK. That is a 21-day response. And after repeated lies, I knew it wasn't going to happen. I called in and canceled my service, and will be amazed if I get the correct refund from them in the five days or less that they promised.

    Call ANYBODY else, because TruGreen is the worst!

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Homeowner

    Over a three-year period, TruGreen destroyed my lawn and both my neighbors' lawns. Each year our lawns got progressively worse until this year, my lawn was 60% dirt, no grass growing, along with most of my neighbors' lawns. The lawns were so bad, a salesperson stopped by and told me his company could help save my lawn, and when I told him HIS company was under to contract to maintain my lawn, he quickly left.

    I asked on each occasion for a sample of the liquid being applied to the lawn and each time my request was denied. What are they hiding?

    Bottom line, TruGreen is no longer my neighborhood lawn contractor of choice. I would NEVER recommend this company or these people to anyone on the planet.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Unbelievably illegal

    TruGreen does not only have very poor argumentive customer service representatives, but they will kill your lawn (brown it and say that it wasn't them), take money out of your account that you did not authorize, and make it hard to receive your unauthorized funds back. I've been waiting for almost a week to receive these funds, then I was told that the general manager, Jason Wurth, needs to approve it. After calling back, I learned that it was not in their intentions to give the full refund but auto renew other services that I canceled, the lawn killing service.

    Their lawn technicians will argue with you, saying that they didn't do it (the browning chemical burn). But will admit to other chemical burns in other areas. The call centers will argue with you. Their processes, operations and customer relations are pathetic. This is the only site I found that discuss the true side of TruGreen. My co-workers canceled with them for this very reason. I would never use nor recommend them again!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Brown yard

    • Arizona,
    • Jun 19, 2017
    • Verified Reviewer

    I had TruGreen for five years in Indiana and had a beautiful yard, but here in Phoenix, Arizona, they are just terrible. My yard is 30 % brown and looks terrible. When I called in, they said the rep has made a lot of suggestions via notes or emails, even though I am here since I am retired. I would not recommend them to anyone.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Poor to no service provided

    I got weeds, I got clovers, I have grasses that are invasive, and I can only guess I never got the flea and tick servicing. This is not a big piece of property we are talking about. I have very small dogs and they need to use the yard. I have witnessed the behavior of the techs looking around doing NOTHING (they don't think I am home). I have had to go out and get them back onto the property from their next stop.

    This company is sickening. $75/per for flags and lies. The company does not renovate. I asked three years in a row and was dis-swayed from doing so to my chagrin, another season wasted.

    Now, I have called a landscaper, and he reviewed the lawn and told me the above, as well as that a renovation is required.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Wish I never used them

    • Georgia,
    • Jun 11, 2017
    • Verified Reviewer

    When I started the lawn care service, I was hoping to have all the weeds killed. By the end of a year and a half of service and $450 gone, my lawn was filled with bald patches and still covered in weeds. I complained, and they said if I pay $500 for another additional package ($950 yearly for eight treatments), they would fix them problems. Every time I tried to cancel, they offered free treatments, but I just wanted nothing to do with them anymore. The treatments were not effective.

    After I canceled, they called me six times a week on average to get me back on their service. It's been two years since I canceled, and they still call me regularly.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Huge improvement over last year

    I had been treating my own lawn since re-sodding in 2011 using, for the most part, Scott's products. By late July of 2016, I noticed that the battle was lost. In spite of all my time money and efforts, the large lawn was overtaken by weeds. Fed up, I called TruGreen.

    Don't get me wrong, there was sticker shock, but I knew I could call them back for additional treatments if necessary. I even told them to expect the call.

    Now, one year later a friend referred to my yard as having a barefoot lawn. It is thick and beautiful. There are still some weeds but never enough for me to request an additional treatment. This spring my neighbor, having seen my results, also hired them.

    Last fall I paid a pretty large price to have my yard aerated and seeded as well. I won't purchase that service again this year because it seemed too expensive for the results. The aeration was probably more beneficial than the seed, so I will handle that myself.

    TruGreen in Minnesota seems to be well run and delivers on their promises. I may try their mosquito control and will report back at the end of summer.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    My service must be a fluke

    I started using TruGreen about four years ago. My yard was covered in little purple-flowered weeds. By the end of summer, my lawn looked awesome. They always call me in advance, and they usually knock on my front door to tell me they are there so that I don't let my dogs out into the yard for two to three hours after they leave. They are a little expensive, but so far, they have done a wonderful job. I just signed up for their mosquito control today because they are so heavy this year.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Years being cheated

    I caught them not covering a big area after I had trouble with and lost my sod in the rear yard. When I confronted the area manager and asked for sod replacement compensation, he darted away like a thief in the night.

    Bottom Line: No, I would not recommend this to a friend

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