About TruGreen

Now that spring has sprung and your lawn is beginning to grow again, you’ve probably seen ads popping up everyone for TruGreen. In fact, you’ve probably seen the large TruGreen trucks in your area on more than one occasion. This lawn, shrub, and tree maintenance company claims to take a scientifically tailored approach to lawn and landscape care, and to provide it with the attention it needs in order to remain healthy.

But does TruGreen really live up to its promises? Let’s get our hands dirty and find out.

Quick Facts About TruGreen

As the self-proclaimed leader of the professional U.S. lawn care industry, TruGreen claims to provide regularly scheduled maintenance visits that take the complexity out of lawn care, while improving its health and overall beauty.

First, TruGreen will send a local specialist to your home, which are claimed to be trained by agronomic experts through their TruExpert Certification Program. During this visit, the specialist will conduct a Healthy Lawn Analysis® of your yard, which allows them to formulate a plan specifically tailored to meet your needs based on climate, region, and season. From there, you’ll then need to choose your lawn care plan, which include:

  • TruComplete – TruGreen’s premiere, most comprehensive plan that claims to give your lawn “everything it needs to flourish.” Focused on increasing density, creating a deep green color, and preventing weed growth and insect infestation.
  • TruHealth – This mid-level plan claims to improve your lawn’s moisture, prevent weeds, and to provide essential nutrients.
  • TruMaintenance – A basic plan that provides nutrients and prevents weeds.

TruGreen also offers tree & shrub care plans that work very similar to the lawn plans. In other words, your specialist will focus on things such as improving soil moisture, preventing fungus growth and insect infestation, root zone fertilization, and even scientifically formulated targeted trunk injection.

According to the TruGreen website, your specialist will visit your home once every 7 weeks depending on your plan, which can be adjusted in order to provide “superior” results.

TruGreen Pricing & Refund Policy

TruGreen claims that their plans often cost less than what it would for you to perform the same level on maintenance on your own, and their website provides the ability to estimate costs based on your yard’s size, your specific concerns (e.g. weeds, thinning grass, insect activity, etc.), and more.

With this in mind, prices start at:

  • TruComplete – $528 per year
  • TruHealth – $357 per year
  • TruMaintenance – $282 per year
  • Tree & Shrub Plans – $399 per year

If you pay for your plan a year in advance, you can save 10% off the total price.

TruGreen claims that they provide guaranteed results, and that they will visit as often as necessary in between scheduled visits in order to give you the best results. However, this guarantee only applies to “full” plan customers.

To inquire more about TruGreen’s guarantee or to gain a better idea of cost, contact customer service at 866-369-9539.

What Do Other Consumers Have to Say About TruGreen?

TruGreen was founded in 1974 and is headquartered in Memphis, TN. The company is accredited with the Better Business Bureau, however, because each branch is a locally owned franchise, there are numerous entries on the BBB website, each of which have their own ratings and list of complaints.

While most Better Business Bureau ratings were in the B range, the online customer reviews we found during our research told a very different story. Overall, it appears that TruGreen has an extremely poor online customer reputation, with the most common complaints citing failure to see results (and in many instances, customers’ lawns actually got worse), numerous unwanted sales calls, that you can likely achieve the same results for less money, missed appointments, difficulty cancelling contracts (e.g. specialists would still show up repeatedly after cancellation), unauthorized additional services, and much, much more.

What’s the Bottom Line About TruGreen?

The phrase “time is money” has never been more relevant than today, when it seems like we have more things to do, and less time to do them in. As such, it can be tempting to hand over control of your lawn to a professional company like TruGreen, and to let them handle all the time-consuming dirty work. However, based on our research, you may want to think twice before signing up for a contract. Here’s why:

First, keep in mind that TruGreen only handles fertilization, aeration, weed and insect control, and pH maintenance. In other words, you’ll still be required to mow and water your own lawn, which are often the most time-consuming aspects of lawn maintenance. While the company claims to be able to discuss mowing techniques with you, they will not mow it themselves.

Next, despite their claimed commitment to excellence, there are thousands of negative online customer reviews about TruGreen. Admittedly, it would be one thing if each complaint cited something different, but nearly every one we read referenced one or more of the following:

  • Failure to see results (and in many instances, customers’ lawns actually got worse). And it’s often the case that when you try to call and let them know it’s not working, they’ll make it seem like it’s your fault (e.g. the grass was walked on too much, brown spots are due to pets, etc.).
  • Numerous unwanted sales calls and high-pressure sales tactics.
  • That you can likely achieve the same results for less money.
  • Multiple missed appointments.
  • Difficulty cancelling contracts (e.g. specialists would still show up repeatedly after cancellation) and then attempt to charge customers for the visit.
  • Unauthorized additional services (e.g. adding an extra treatment, etc.)

…and much, much more. In fact, these only scratch the surface of some of the most common online complaints related to TruGreen.

All in all, except in rare instances, it doesn’t appear that TruGreen consistently delivers on its promises. As such, we might recommend researching other local lawn maintenance companies to use instead.

See Also: 5 Tips For Achieving the Greenest Grass on the Block this Spring

Want to Learn Expert Tips for Online Safety?

Join over 3 million HighYa readers who receive weekly how-to guides, tips & reviews and get a FREE COPY of our Complete Online Safety e-book. Enter your email below to get started!

28 Customer Reviews for TruGreen

Average Customer Rating: 1.3
Rating Snapshot:
5 star: 1 4 star: 1 3 star: 0 2 star: 2 1 star:  24
Bottom Line: 4% would recommend it to a friend
Showing 1-11 of 28
Sort reviews by:

  • Unbelievably illegal

    TruGreen does not only have very poor argumentive customer service representatives, but they will kill your lawn (brown it and say that it wasn't them), take money out of your account that you did not authorize, and make it hard to receive your unauthorized funds back. I've been waiting for almost a week to receive these funds, then I was told that the general manager, Jason Wurth, needs to approve it. After calling back, I learned that it was not in their intentions to give the full refund but auto renew other services that I canceled, the lawn killing service.

    Their lawn technicians will argue with you, saying that they didn't do it (the browning chemical burn). But will admit to other chemical burns in other areas. The call centers will argue with you. Their processes, operations and customer relations are pathetic. This is the only site I found that discuss the true side of TruGreen. My co-workers canceled with them for this very reason. I would never use nor recommend them again!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Brown yard

    • Arizona,
    • Jun 19, 2017
    • Verified Reviewer

    I had TruGreen for five years in Indiana and had a beautiful yard, but here in Phoenix, Arizona, they are just terrible. My yard is 30 % brown and looks terrible. When I called in, they said the rep has made a lot of suggestions via notes or emails, even though I am here since I am retired. I would not recommend them to anyone.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 2 people found this review helpful

    Poor to no service provided

    I got weeds, I got clovers, I have grasses that are invasive, and I can only guess I never got the flea and tick servicing. This is not a big piece of property we are talking about. I have very small dogs and they need to use the yard. I have witnessed the behavior of the techs looking around doing NOTHING (they don't think I am home). I have had to go out and get them back onto the property from their next stop.

    This company is sickening. $75/per for flags and lies. The company does not renovate. I asked three years in a row and was dis-swayed from doing so to my chagrin, another season wasted.

    Now, I have called a landscaper, and he reviewed the lawn and told me the above, as well as that a renovation is required.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 2 people found this review helpful

    Wish I never used them

    • Georgia,
    • Jun 11, 2017
    • Verified Reviewer

    When I started the lawn care service, I was hoping to have all the weeds killed. By the end of a year and a half of service and $450 gone, my lawn was filled with bald patches and still covered in weeds. I complained, and they said if I pay $500 for another additional package ($950 yearly for eight treatments), they would fix them problems. Every time I tried to cancel, they offered free treatments, but I just wanted nothing to do with them anymore. The treatments were not effective.

    After I canceled, they called me six times a week on average to get me back on their service. It's been two years since I canceled, and they still call me regularly.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Huge improvement over last year

    I had been treating my own lawn since re-sodding in 2011 using, for the most part, Scott's products. By late July of 2016, I noticed that the battle was lost. In spite of all my time money and efforts, the large lawn was overtaken by weeds. Fed up, I called TruGreen.

    Don't get me wrong, there was sticker shock, but I knew I could call them back for additional treatments if necessary. I even told them to expect the call.

    Now, one year later a friend referred to my yard as having a barefoot lawn. It is thick and beautiful. There are still some weeds but never enough for me to request an additional treatment. This spring my neighbor, having seen my results, also hired them.

    Last fall I paid a pretty large price to have my yard aerated and seeded as well. I won't purchase that service again this year because it seemed too expensive for the results. The aeration was probably more beneficial than the seed, so I will handle that myself.

    TruGreen in Minnesota seems to be well run and delivers on their promises. I may try their mosquito control and will report back at the end of summer.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 2 people found this review helpful

    My service must be a fluke

    I started using TruGreen about four years ago. My yard was covered in little purple-flowered weeds. By the end of summer, my lawn looked awesome. They always call me in advance, and they usually knock on my front door to tell me they are there so that I don't let my dogs out into the yard for two to three hours after they leave. They are a little expensive, but so far, they have done a wonderful job. I just signed up for their mosquito control today because they are so heavy this year.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Years being cheated

    I caught them not covering a big area after I had trouble with and lost my sod in the rear yard. When I confronted the area manager and asked for sod replacement compensation, he darted away like a thief in the night.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 3 people found this review helpful

    Poor results

    • Southlake, TX,
    • May 23, 2017
    • Verified Reviewer

    TruGreen failed to make my lawn look healthy after multiple attempts over one and a half year of services. A manager was supposed to come out and assess the yard and he never showed up. I felt like they just collected a monthly service charge and did not care about my yard.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 4 people found this review helpful

    Horrible service!

    I purchased my home in November, and the previous owners had been using the TruGreen service for several years now, so I decided I would sign up and continue with the expectation they knew what they were doing.

    The first stress was that they had to send someone out on three separate times for the service. The first day was for shrub care, next to spray for mosquitos, and the third was to fertilize and spray a pre-emergent weed killer down. I had just made the first lawn cut of the season. The grass was looking green and lush.

    Two days after TruGreen's application I noticed large yellow patches all over my lawn! It looks as if I have several large dogs urinating all over the place, discoloring my lawn! Where it was once the best lawn on the road, it has become the most sickly lawn on the road.

    I called them Monday, and they assured me they would have a manager contact me to send someone out to evaluate and find a solution. After not hearing from someone, I called and got the response that a manager would be in touch. This went on for four days in a row, and there is still no call. Today we are on Saturday, 11 pm, and there is no call still. So I will be waiting for a minimum until Monday for them to contact me.

    I mention to a customer service rep that I wanted to cancel my service altogether, but I expect their company to come repair the damage they have caused, and she informed me that if I canceled, TruGreen would not be obligated to honor their agreement to guarantee my lawn.

    This is the most unprofessional company that I have ever dealt with and warn anyone to avoid them at all costs!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 6 out 6 people found this review helpful

    Never again!

    A TruGreen lawn salesman named Carl came to my door one evening. He said he was in the neighborhood and saw my lawn looked as if it needed some work. He then proceeded to give me an estimate on how much it would be for the lawn care. He told me it would be a total of $267 for the year. I asked if I could get on a monthly payment plan. He said, "yes, it wouldn't be a problem."

    I then gave him the credit card information and he said that they would take a one-time payment of $29.95, the initial start of the service, and every 6 and 1/2 weeks they would take $39.95 out of my bank account. Well to my surprise, that Saturday morning I wake up, and they had taken the whole amount of $267 out of my bank account without my permission.

    I have still to receive my money back. I canceled everything because I was so dissatisfied with the way they did things. Never again.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • May 22, 2017

      Tiffany

      A guy came to my door the other day. My dad, who just got out of the hospital for foot surgery and who is 62 years old, "registered" with TruGreen. Just after two to three days, which today is May 22, 2017, he finds out his credit card number has been stolen with a $1,800 worth of Apple products charged to the card. My dad could die from this kind of stress.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 2 people found this review helpful

    Service is awful

    • New Castle, DE,
    • May 8, 2017
    • Verified Reviewer

    We signed up in February. We were supposed to get our pre-emergent applied in March before weeds sprouted. Was schedule twice and rescheduled due to rain. Can't fault them because of Mother Nature but they didn't show up the second reschedule even when we got a call saying they would be out.

    Now this is the end of March by now. I even called late in the day when no one had been there and was told the technician would be there. No show. That was a Friday.

    I called Monday and they rescheduled. It rained that morning but was clear in the afternoon. No one showed. When I called, I was told it was because of the rain although when I was a speaking to the representative earlier she said what was going down did not matter if it rained!

    I called the next scheduled day and was told they would be there. 2:30 came and there was no one yet. Spoke to a very nice gentleman and he said he would call and make sure someone made it out there. Good thing I called. The technician that came out late in the day said the man did actually call him and he came up from Maryland. I had not been on the schedule!

    Needless to say, the weeds were out by this time in April. The next problem was when I called stating that we needed a repeat application as some weeds died but the majority turned yellow and then back to green.

    Also a whole area had been missed as the weeds never went yellow at all. They said they would be out in three business days. I called that day and was told we were scheduled for Wednesday which is 4 business days. Guess what? It's supposed to rain so I suppose this will be rescheduled too.

    Shop for a better service. This one is not all as it's cracked up to be.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 28

Write a Review for TruGreen!

Share your experience to help others avoid scams & discover great products!

Write a Review