About TruGreen

Now that spring has sprung and your lawn is beginning to grow again, you’ve probably seen ads popping up everyone for TruGreen. In fact, you’ve probably seen the large TruGreen trucks in your area on more than one occasion. This lawn, shrub, and tree maintenance company claims to take a scientifically tailored approach to lawn and landscape care, and to provide it with the attention it needs in order to remain healthy.

But does TruGreen really live up to its promises? Let’s get our hands dirty and find out.

Quick Facts About TruGreen

As the self-proclaimed leader of the professional U.S. lawn care industry, TruGreen claims to provide regularly scheduled maintenance visits that take the complexity out of lawn care, while improving its health and overall beauty.

First, TruGreen will send a local specialist to your home, which are claimed to be trained by agronomic experts through their TruExpert Certification Program. During this visit, the specialist will conduct a Healthy Lawn Analysis® of your yard, which allows them to formulate a plan specifically tailored to meet your needs based on climate, region, and season. From there, you’ll then need to choose your lawn care plan, which include:

  • TruComplete – TruGreen’s premiere, most comprehensive plan that claims to give your lawn “everything it needs to flourish.” Focused on increasing density, creating a deep green color, and preventing weed growth and insect infestation.
  • TruHealth – This mid-level plan claims to improve your lawn’s moisture, prevent weeds, and to provide essential nutrients.
  • TruMaintenance – A basic plan that provides nutrients and prevents weeds.

TruGreen also offers tree & shrub care plans that work very similar to the lawn plans. In other words, your specialist will focus on things such as improving soil moisture, preventing fungus growth and insect infestation, root zone fertilization, and even scientifically formulated targeted trunk injection.

According to the TruGreen website, your specialist will visit your home once every 7 weeks depending on your plan, which can be adjusted in order to provide “superior” results.

TruGreen Pricing & Refund Policy

TruGreen claims that their plans often cost less than what it would for you to perform the same level on maintenance on your own, and their website provides the ability to estimate costs based on your yard’s size, your specific concerns (e.g. weeds, thinning grass, insect activity, etc.), and more.

With this in mind, prices start at:

  • TruComplete – $528 per year
  • TruHealth – $357 per year
  • TruMaintenance – $282 per year
  • Tree & Shrub Plans – $399 per year

If you pay for your plan a year in advance, you can save 10% off the total price.

TruGreen claims that they provide guaranteed results, and that they will visit as often as necessary in between scheduled visits in order to give you the best results. However, this guarantee only applies to “full” plan customers.

To inquire more about TruGreen’s guarantee or to gain a better idea of cost, contact customer service at 866-369-9539.

What Do Other Consumers Have to Say About TruGreen?

TruGreen was founded in 1974 and is headquartered in Memphis, TN. The company is accredited with the Better Business Bureau, however, because each branch is a locally owned franchise, there are numerous entries on the BBB website, each of which have their own ratings and list of complaints.

While most Better Business Bureau ratings were in the B range, the online customer reviews we found during our research told a very different story. Overall, it appears that TruGreen has an extremely poor online customer reputation, with the most common complaints citing failure to see results (and in many instances, customers’ lawns actually got worse), numerous unwanted sales calls, that you can likely achieve the same results for less money, missed appointments, difficulty cancelling contracts (e.g. specialists would still show up repeatedly after cancellation), unauthorized additional services, and much, much more.

What’s the Bottom Line About TruGreen?

The phrase “time is money” has never been more relevant than today, when it seems like we have more things to do, and less time to do them in. As such, it can be tempting to hand over control of your lawn to a professional company like TruGreen, and to let them handle all the time-consuming dirty work. However, based on our research, you may want to think twice before signing up for a contract. Here’s why:

First, keep in mind that TruGreen only handles fertilization, aeration, weed and insect control, and pH maintenance. In other words, you’ll still be required to mow and water your own lawn, which are often the most time-consuming aspects of lawn maintenance. While the company claims to be able to discuss mowing techniques with you, they will not mow it themselves.

Next, despite their claimed commitment to excellence, there are thousands of negative online customer reviews about TruGreen. Admittedly, it would be one thing if each complaint cited something different, but nearly every one we read referenced one or more of the following:

  • Failure to see results (and in many instances, customers’ lawns actually got worse). And it’s often the case that when you try to call and let them know it’s not working, they’ll make it seem like it’s your fault (e.g. the grass was walked on too much, brown spots are due to pets, etc.).
  • Numerous unwanted sales calls and high-pressure sales tactics.
  • That you can likely achieve the same results for less money.
  • Multiple missed appointments.
  • Difficulty cancelling contracts (e.g. specialists would still show up repeatedly after cancellation) and then attempt to charge customers for the visit.
  • Unauthorized additional services (e.g. adding an extra treatment, etc.)

…and much, much more. In fact, these only scratch the surface of some of the most common online complaints related to TruGreen.

All in all, except in rare instances, it doesn’t appear that TruGreen consistently delivers on its promises. As such, we might recommend researching other local lawn maintenance companies to use instead.

See Also: 5 Tips For Achieving the Greenest Grass on the Block this Spring

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52 Customer Reviews for TruGreen

Average Customer Rating: 1.3
Rating Snapshot:
5 star: 1 4 star: 3 3 star: 0 2 star: 4 1 star:  44
Bottom Line: 6% would recommend it to a friend
Showing 1-11 of 52
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  • 4 out 4 people found this review helpful

    The worst service ever

    The first year went ok, but after that, it was straight downhill. They don't show, I have more weeds than ever, supervisors come out and promise remedies and then ever follow up or call back. How can they be in business? SCAM. They don't even deserve one star.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Would never hire them again

    My experience with them was absolutely horrible. Once you get involved with them, they will harass you to death with phone calls, trying to talk you into all these different types of treatments, and they simply do not want to accept no. I am convinced their sales people are trained to keep pushing you regardless of how many times you say no.

    Then the worse was when I canceled. After canceling, they called constantly to discuss next year's treatment, pretended they did not know I canceled. The last guy was so belligerent that all professionalism went out the window. It turned into a cursing exchange. So, no, never again.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    TruGreen is pure garbage. Just treat your yard yourself.

    My grass wasn't that bad at first. I had a few weeds but nothing major. Guy knocks on my door and claims he can make my lawn look like a golf course. So I give them a chance.

    After about six months, my lawn was brown. I asked what was going on? They claimed that my lawn wasn't getting enough water. After eight months, it was worse. Come to find out, I had cinch bugs. You would think a pro would catch that earlier. I asked why didn't I get treatment for that. The guy said it wasn't in my package and asked if I wanted to sign up for it. I said "NO" and ended the service.

    Now I have to resod half my lawn. They are terrible. Stay away.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Read reviews before using TruGreen

    • West Chester, PA,
    • Sep 5, 2017
    • Verified Reviewer

    I talked to a sales rep about my lawn getting brown spots. I was told my lawn would be analyzed. I asked to be called when they come out so I could talk to them. I received a message a week later that they had a date to come out.

    They showed up, but there was never a phone call. Lucky my camera system picked them up and notified me. I went home to talk to the service guy. He was new to the company and told me he was there to put down stuff for grubs. I asked about the brown spots and if he was doing a pH or soil sample. Again he said he was new and was told to put grub stuff down. After watching my camera, the way the treatment was put down and what was missed had me upset.

    Trying to get through to customer service and speak to a higher up took two weeks. They came out to the house and admitted that their tech burned my grass. I mean burned my lawn. It looked like the worse one on the street when before it was the greenest on the street. I was told they would reseed and refund me for the second application. Well, that never happened.

    I called corporate and requested a refund. They gave me a refund but still charged me for the first application. Great job TruGreen, now I need to pay someone who is trusted to seed and get my lawn back the way it was. Bottom line, do your research and read the reviews about the company before signing up.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Refund has taken one month and still not received

    • Plano, TX,
    • Sep 2, 2017
    • Verified Reviewer

    I signed up for the one year service, and after the first time spray, some of the trees still have bugs. They came over and did it again, which killed some of my bushes. I canceled the following service and asked for a refund. However, after one month and four phone calls, they still have not refunded the rest of the service charge. Also, the customer service representative's attitude is not helping.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Killed my beneficial insects and birds!

    • Valparaiso, IN,
    • Sep 1, 2017
    • Verified Reviewer

    I have had TruGreen all year this year. I paid up front to have my front, side, and backyard all serviced for weeds. I got a fence installed at the beginning of May. Since then, the technicians that come out to the house have refused to service my backyard because of the fence. Keep in mind that the fence isn't locked when they are here, and I've been home during every application.

    I called customer support about this, and their resolution was to send someone out again. I have called multiple times about this as well. Every revisit has resulted in them coming out and telling me they won't service the back yard because of the fence. They do reservice the front yard. Considering that I paid based on yard square footage that includes the back yard, this is very frustrating.

    I was also offered their new service for mosquitos. I decided to go ahead and try it. The technician that comes out with the mosquito application goes into my backyard as well. This makes the above issue more aggravating. They can go past the fence for the mosquito spray but not weeds?

    When they proposed the mosquito spray, I specifically asked about the effects it would have on the other insects in my yard and the birds. I have a large garden and about five bird feeders, as well as a bird house. I was told that the application would not affect any other insects. I was also told that as long as I took my bird feeders in during the application, the birds would be fine. I made sure to point out my bird house as well because I can't move that with a nest in it. I was reassured that the nest would be fine. Fast forward to after the application. I'm finding dead bees, ladybugs, spiders, praying mantis, birds, everything aside from mosquitos. To top it off, it seems like I have more mosquitos now than I did before.

    I would highly recommend against using their services. I paid $800 this year for a crappy looking yard with weeds everywhere, and a genocide of pretty much every insect in my yard, as well as killing any of the birds eating seeds out of the garden. I'm not even sure it's safe for my family to eat any of the produce from our garden. Don't even get me started on how upset I am about all the dead butterflies and caterpillars I've found now. It would have been much cheaper to do this myself with much better results. I feel terrible that I purposely created an environment for beneficial insects, then the mosquito spray killed everything even though I was reassured everything else would be fine.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    Ruined my Zoysia Grass

    • Orlando, FL,
    • Sep 1, 2017
    • Verified Reviewer

    I had been a TruGreen customer for more than five years or so, and so after my St Augustine lawn started to look bad, I had it replaced with Zoysia Grass for about $4500 or so. The lawn looked so good that my neighbors were always complementing me and I also won several best Yard Awards. After about 6-8 months or so, my lawn started to brown and I got some bald spots and eventually, the front yard looked like some one poured weed killer over it.

    So I complained, and the field manager told me that their spreader must have had a problem and agreed to replace that part. I have been having problems with TruGreen managing Zoysia Grass and I had complained several times but nothing changed, and now my lawn looks completely ruined. I complained to corporate and they told me that they will get to the bottom of it, but nothing got done, so I fired them. I seriously think they don't know how to treat Zoysia Grass.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Don't waste your money - horrible service!

    I paid the annual service fee up front and have had three applications with NO weeds dying off. My service dates have been canceled and rescheduled multiple times with no one showing up. I've talked to their management multiple times, and they make promises that aren't kept.

    Do not waste your time or money. Neither the customer service nor management care to give proper service to their clients. No apologies are ever made for their terrible service.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Terrible service and no improvement

    • Williamstown, WV,
    • Aug 31, 2017
    • Verified Reviewer

    I was charged twice in June for a service that did not take place. I've contacted "False" Green three times regarding this. Today was the last straw!

    I spoke to Brian in customer service who has no business being in customer service. I had to repeat the situation four times to him, and he still proceeded to tell me the service took place. I was home Brian, and talked to the guy who advised he would be back the following week! The following week came and went; still no service!

    Our yard was looking beautiful at first. They want your business, so they strive to get it. But once they have you, they no longer provide what you pay for! I canceled all services with them today and am going with Ameriturf. I sure wish I read the reviews prior. They are all horrible, and most people indicate they wish they could score them a zero!

    Do yourself a favor; choose another company if you want quality service!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    More like "TruBrown"

    We just had our half acre lawn redone from scratch. It cost us $5,000. I called TruGreen to keep it looking good. Well, it's brown and looks worse than anyone on my street that doesn't have TruGreen. So I watched the man when he came out. He walked the yard, sprayed a little bit when he thought I was looking, and then charged me for 9 gallons! I knew right then, that's why my yard looks so bad. Weeds growing. Different grasses growing, and it's brown. After $450 we quit them and asked them to come look at our yard. Never heard another word. I wish I could post pictures to prove it.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Poor service and unprofessional customer service

    I first contracted with TruGreen in June 2017 after we had moved into a new construction. I was sold on a program that would help establish our lawn given its infancy.

    To date, they have attempted to provide service multiple times, and my grass has gotten worse. The weeds have taken over (clover and crab grass). I have called multiple times. On four separate occasions, the customer service people have tried to schedule follow-up visits where a specialist would come out to assess our lawn and treat it. The local technicians/specialists have not bothered to show up or give me the common courtesy of a phone call explaining why they cannot make it.

    During my last conversation with them, they told me my account would be escalated to a manager who would call me back. Three days later there was no phone call. I finally decided enough was enough and canceled my service. The customer service people are very friendly and tried to help. However, the people they contract with who are local are unprofessional at best.

    Bottom Line: No, I would not recommend this to a friend

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