About TruGreen

Now that spring has sprung and your lawn is beginning to grow again, you’ve probably seen ads popping up everyone for TruGreen. In fact, you’ve probably seen the large TruGreen trucks in your area on more than one occasion. This lawn, shrub, and tree maintenance company claims to take a scientifically tailored approach to lawn and landscape care, and to provide it with the attention it needs in order to remain healthy.

But does TruGreen really live up to its promises? Let’s get our hands dirty and find out.

Quick Facts About TruGreen

As the self-proclaimed leader of the professional U.S. lawn care industry, TruGreen claims to provide regularly scheduled maintenance visits that take the complexity out of lawn care, while improving its health and overall beauty.

First, TruGreen will send a local specialist to your home, which are claimed to be trained by agronomic experts through their TruExpert Certification Program. During this visit, the specialist will conduct a Healthy Lawn Analysis® of your yard, which allows them to formulate a plan specifically tailored to meet your needs based on climate, region, and season. From there, you’ll then need to choose your lawn care plan, which include:

  • TruComplete – TruGreen’s premiere, most comprehensive plan that claims to give your lawn “everything it needs to flourish.” Focused on increasing density, creating a deep green color, and preventing weed growth and insect infestation.
  • TruHealth – This mid-level plan claims to improve your lawn’s moisture, prevent weeds, and to provide essential nutrients.
  • TruMaintenance – A basic plan that provides nutrients and prevents weeds.

TruGreen also offers tree & shrub care plans that work very similar to the lawn plans. In other words, your specialist will focus on things such as improving soil moisture, preventing fungus growth and insect infestation, root zone fertilization, and even scientifically formulated targeted trunk injection.

According to the TruGreen website, your specialist will visit your home once every 7 weeks depending on your plan, which can be adjusted in order to provide “superior” results.

TruGreen Pricing & Refund Policy

TruGreen claims that their plans often cost less than what it would for you to perform the same level on maintenance on your own, and their website provides the ability to estimate costs based on your yard’s size, your specific concerns (e.g. weeds, thinning grass, insect activity, etc.), and more.

With this in mind, prices start at:

  • TruComplete – $528 per year
  • TruHealth – $357 per year
  • TruMaintenance – $282 per year
  • Tree & Shrub Plans – $399 per year

If you pay for your plan a year in advance, you can save 10% off the total price.

TruGreen claims that they provide guaranteed results, and that they will visit as often as necessary in between scheduled visits in order to give you the best results. However, this guarantee only applies to “full” plan customers.

To inquire more about TruGreen’s guarantee or to gain a better idea of cost, contact customer service at 866-369-9539.

What Do Other Consumers Have to Say About TruGreen?

TruGreen was founded in 1974 and is headquartered in Memphis, TN. The company is accredited with the Better Business Bureau, however, because each branch is a locally owned franchise, there are numerous entries on the BBB website, each of which have their own ratings and list of complaints.

While most Better Business Bureau ratings were in the B range, the online customer reviews we found during our research told a very different story. Overall, it appears that TruGreen has an extremely poor online customer reputation, with the most common complaints citing failure to see results (and in many instances, customers’ lawns actually got worse), numerous unwanted sales calls, that you can likely achieve the same results for less money, missed appointments, difficulty cancelling contracts (e.g. specialists would still show up repeatedly after cancellation), unauthorized additional services, and much, much more.

What’s the Bottom Line About TruGreen?

The phrase “time is money” has never been more relevant than today, when it seems like we have more things to do, and less time to do them in. As such, it can be tempting to hand over control of your lawn to a professional company like TruGreen, and to let them handle all the time-consuming dirty work. However, based on our research, you may want to think twice before signing up for a contract. Here’s why:

First, keep in mind that TruGreen only handles fertilization, aeration, weed and insect control, and pH maintenance. In other words, you’ll still be required to mow and water your own lawn, which are often the most time-consuming aspects of lawn maintenance. While the company claims to be able to discuss mowing techniques with you, they will not mow it themselves.

Next, despite their claimed commitment to excellence, there are thousands of negative online customer reviews about TruGreen. Admittedly, it would be one thing if each complaint cited something different, but nearly every one we read referenced one or more of the following:

  • Failure to see results (and in many instances, customers’ lawns actually got worse). And it’s often the case that when you try to call and let them know it’s not working, they’ll make it seem like it’s your fault (e.g. the grass was walked on too much, brown spots are due to pets, etc.).
  • Numerous unwanted sales calls and high-pressure sales tactics.
  • That you can likely achieve the same results for less money.
  • Multiple missed appointments.
  • Difficulty cancelling contracts (e.g. specialists would still show up repeatedly after cancellation) and then attempt to charge customers for the visit.
  • Unauthorized additional services (e.g. adding an extra treatment, etc.)

…and much, much more. In fact, these only scratch the surface of some of the most common online complaints related to TruGreen.

All in all, except in rare instances, it doesn’t appear that TruGreen consistently delivers on its promises. As such, we might recommend researching other local lawn maintenance companies to use instead.

See Also: 5 Tips For Achieving the Greenest Grass on the Block this Spring

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21 Customer Reviews for TruGreen

Average Customer Rating: 1.0
Rating Snapshot:
5 stars: 0 4 stars: 0 3 stars: 0 2 stars: 1 1 stars: 20
Bottom Line: 0% would recommend it to a friend
Showing 1-11 of 21
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  • Poor results

    TruGreen failed to make my lawn look healthy after multiple attempts over one and a half year of services. A manager was supposed to come out and assess the yard and he never showed up. I felt like they just collected a monthly service charge and did not care about my yard.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Horrible service!

    I purchased my home in November, and the previous owners had been using the TruGreen service for several years now, so I decided I would sign up and continue with the expectation they knew what they were doing.

    The first stress was that they had to send someone out on three separate times for the service. The first day was for shrub care, next to spray for mosquitos, and the third was to fertilize and spray a pre-emergent weed killer down. I had just made the first lawn cut of the season. The grass was looking green and lush.

    Two days after TruGreen's application I noticed large yellow patches all over my lawn! It looks as if I have several large dogs urinating all over the place, discoloring my lawn! Where it was once the best lawn on the road, it has become the most sickly lawn on the road.

    I called them Monday, and they assured me they would have a manager contact me to send someone out to evaluate and find a solution. After not hearing from someone, I called and got the response that a manager would be in touch. This went on for four days in a row, and there is still no call. Today we are on Saturday, 11 pm, and there is no call still. So I will be waiting for a minimum until Monday for them to contact me.

    I mention to a customer service rep that I wanted to cancel my service altogether, but I expect their company to come repair the damage they have caused, and she informed me that if I canceled, TruGreen would not be obligated to honor their agreement to guarantee my lawn.

    This is the most unprofessional company that I have ever dealt with and warn anyone to avoid them at all costs!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Never again!

    A TruGreen lawn salesman named Carl came to my door one evening. He said he was in the neighborhood and saw my lawn looked as if it needed some work. He then proceeded to give me an estimate on how much it would be for the lawn care. He told me it would be a total of $267 for the year. I asked if I could get on a monthly payment plan. He said, "yes, it wouldn't be a problem."

    I then gave him the credit card information and he said that they would take a one-time payment of $29.95, the initial start of the service, and every 6 and 1/2 weeks they would take $39.95 out of my bank account. Well to my surprise, that Saturday morning I wake up, and they had taken the whole amount of $267 out of my bank account without my permission.

    I have still to receive my money back. I canceled everything because I was so dissatisfied with the way they did things. Never again.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Service is awful

    We signed up in February. We were supposed to get our pre-emergent applied in March before weeds sprouted. Was schedule twice and rescheduled due to rain. Can't fault them because of Mother Nature but they didn't show up the second reschedule even when we got a call saying they would be out.

    Now this is the end of March by now. I even called late in the day when no one had been there and was told the technician would be there. No show. That was a Friday.

    I called Monday and they rescheduled. It rained that morning but was clear in the afternoon. No one showed. When I called, I was told it was because of the rain although when I was a speaking to the representative earlier she said what was going down did not matter if it rained!

    I called the next scheduled day and was told they would be there. 2:30 came and there was no one yet. Spoke to a very nice gentleman and he said he would call and make sure someone made it out there. Good thing I called. The technician that came out late in the day said the man did actually call him and he came up from Maryland. I had not been on the schedule!

    Needless to say, the weeds were out by this time in April. The next problem was when I called stating that we needed a repeat application as some weeds died but the majority turned yellow and then back to green.

    Also a whole area had been missed as the weeds never went yellow at all. They said they would be out in three business days. I called that day and was told we were scheduled for Wednesday which is 4 business days. Guess what? It's supposed to rain so I suppose this will be rescheduled too.

    Shop for a better service. This one is not all as it's cracked up to be.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Awful service

    I signed up with TruGreen last year. My lawn was in its third year after being planted from seed, and looking good. With each application, my lawn got steadily worse. Weeds popped up literally everywhere, and then crabgrass took over wide swaths of the lawn. I called them and set up crabgrass treatment for an extra cost, and it completely killed huge parts of my lawn.

    During all of this, the company kept calling me at odd hours wanting to add on expensive services like "spider control," etc. The calls were very deceptive with their telemarketers using presumptive sales techniques.

    Despite all this, I let them talk me into fall aeration and overseeding to repair the damage that they had done. I set it up in August. They said they would be out in two weeks. After a month, they had not come. I called again, and they said they would be out in two weeks. After 3 weeks, nothing. I called again, and they said two more weeks. Which would have put the timeline in November. I live in South Dakota, and November would be the worst possible time to plant the seed.

    I asked them to cancel my service. An hour later, I got a call saying the technician was already on the way to my house and it was impossible to cancel. I said ok. Five hours later, after waiting all afternoon, I got a call from the technician saying he had some conflict and would not make it that day. I asked when he could make it and he said, "I don't know, maybe a couple of weeks."

    I called customer service, went ballistic, canceled my service and demanded my money back. Since this time I have received dozens of telemarketing calls, countless emails and probably 50 or more mailers asking me to sign up again, which will never happen.

    I have now found a local lawn service which provides ten times better service at 1/3 the price. TruGreen was hands down the worst customer experience I have had with any company of any kind, anywhere.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Disappointed

    • Summerville, SC,
    • Apr 16, 2017

    TruGreen claimed to come out, but I never saw any changes to my lawn. I suspect the driver sat in his truck and claimed he did the work but did not. I could never get them to come back out even on scheduled visits, they never showed up. If I did not call they would have said they came. The driver was supposed to call me, but never did. I said for now on I want to be present when the serviceman comes. Never came out. Called and called waited for a rep for over 20 minutes to answer the phone. I paid in full for service and requested a refund. Still waiting for my refund. When they did come out one time on 2/14/17 it took less than 15 minutes. What can you do in less than 15 minutes?

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Worse company ever

    I signed up for the full year plan for lawn only (no trees or shrubs). I started with a beautiful Zoysia lawn. I witnessed the first treatment, and the so-called technician did a very quick and short stay in the yard. Every appointment after that I had a different tech guy. Long story short, my yard never looked so bad. This company is the worst!

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 16 people found this review helpful

    Cameras don't lie

    • Venice, Florida,
    • Mar 5, 2017

    Today I received my receipt on the door from TruGreen specialist Joshua Dudzek. The receipt had stated that he treated my yard with a slow release fertilizer and that he sprayed SedgeHammer.

    I happened to play back my security cameras to see his application that he applied to the lawn. Mr. Dudzek made one pass on the sides of my home (there is 25' of my property on each side). He must have one hell of a spreader, or I got ripped off. I also never saw him use the sprayer as he stated on the receipt, and he completely missed areas on the lawn.

    I was a customer with Scott's for many years and was pleased with their service and trusted them. This is very sad that TruGreen does not have the same loyal service. Tomorrow I will call them and advise them that they lost a customer.

    The video will be shared with the communities around me to show how well they take care of the customers. The only thing they care about making green is their bank account.

    Bottom Line: No, I would not recommend this to a friend

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  • 24 out 25 people found this review helpful

    Buyer beware

    Buyer Beware:

    I don’t normally write reviews one way or another. I am the type of customer that understands that things happen.

    I first was recommended to TruGreen back at the beginning of December of 2016 from my landscaper. I had recently replaced my entire front yard with new sod and discovered (after the sod was installed) that it came with chinch bugs. I called TruGreen when I came home from work one night at about 7 pm. The customer service agent or salesman sold me the service right over the phone with some BASIC guarantees:

    #1. They always call 24 hours in advance to make sure we are aware that they are coming because I have a newborn and was concerned with the chemicals being sprayed without my knowledge.

    #2. They would fix my lawn and make it green again!

    #3. If I was ever unsatisfied, I could call back in between services and request a respray.

    I agreed to the verbal contract (as we were on a recorded phone line) and was told someone would be in touch with me within the next five days to set up a service. You can imagine my surprise when I arrived home three days later with TruGreen flags on my front yard indicating that someone was there and had sprayed. What happened to calling 24 hours in advance to let me know they were coming out? I was aggravated because this is not what I was sold, but I never complained, which is my fault.

    Two weeks later my wife calls me at work to tell me that TruGreen showed up with no notice and is now aerating my yard. Again, I was not called beforehand. Once again, all I wanted is a GREEN YARD, so I again didn't complain. On the receipt that was left on the door, it stated how to water the lawn and mow it. I showed this to my landscaper, and he assured me that this is exactly how he mows (again he is the man who recommended me to TruGreen).

    I double checked my sprinkler system so that I was completely satisfied that my sprinkler was not over watering (I took the tuna can trick that they recommended). On the receipt, it was stated that I should see all the weeds die and turn yellow within 3- 7 weeks. Nine weeks later I have the same awful looking lawn that I started with. I have already paid TruGreen approximately $250 by then. So if they come out every two months and you are not supposed to see improvements until seven weeks, how are you supposed to call for a retreat? I mean, TruGreen is supposed to be the “experts.”

    Last week was the final straw. I came home from work on 1/30/17 and found a door tag from TruGreen. It was a door hanger to try and drum up some business. On it was a note from the “Area Manager” Steve, who stated that my lawn was overgrowing with weeds and to please call him so we could discuss what his company could do for me. I called him and played dumb. I asked him if my lawn looked that bad. He stated that he would have never left a note if it didn’t. He then told me the same thing the original guy who sold me the plan did from the beginning with a 24-hour call before arrival, etc.

    After he was done with the sales pitch, I told him that my yard was getting treated but never told him it was from his company, TruGreen. He told me that I should call up and FIRE the company that I am with because they are clearly not doing their job and taking my money. When I finally told him that it was TruGreen, he couldn’t backtrack fast enough. He then stated he was so sorry for the service that I had been given. He told me to call him from now on and not to call corporate as he wanted to make sure that the ball didn’t get dropped. We ended the phone call with him putting in a customer concern ticket, and he said that someone would be in contact with me about my issues.

    Once again, imagine my surprise when my wife called me the next day to tell me that TruGreen was spraying my lawn again without calling 24 hours before like they supposedly do. I called the corporate headquarters the next day and spoke with Carl Crawford (sorry if I misspelled) and stated my whole issue. I told him that I didn’t have any faith in the company anymore and my lawn still looks just as bad as it did from day one. I told him that I feel TruGreen should give me my money back as they are not providing the service that was explained to me on a recorded line.

    Again, I told him to either give me my money back or make my lawn green, which I no longer have faith that this company can do. He told me that he wanted to save me as a customer and that someone from the branch level (possibly the GM) would be contacting me no later than three business days (with Friday 2/3/17 being the last day). Well, today is Monday, 2/6/17, and I still haven’t heard anything!

    This is truly AWFUL customer service. I just want what I PAID for! Obviously, after three times out and still not getting it right, this company never will. When I called to talk with someone, I was told that they can only sell you a new service after hours, but all complaints and issues with your account can only be discussed between Monday through Friday, 9 am - 5 pm. WOW, what a great business model! I will be looking for a smaller company that actually values my business.

    I have also been told that because of my experience, my landscaper will not be recommending TruGreen anymore because of the POOR SERVICE. As I stated at the beginning, I never write reviews, but in this case, I don’t want anyone else to go through what I have. To top it all off, I should have done the research from the beginning because their reviews are awful, and I’m sure they don’t even tell the full story!

    I will be posting this review on EVERY review website that there is, and will be contacting the local news. I don’t want anyone else to be SCAMMED like I was!

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 13 people found this review helpful

    Bad service and they won't stop!

    My 90-year-old father contracted with TruGreen for about a year. After he passed away, seeing how TERRIBLE his yard looked compared to how it had been golf-course perfect with another company, I immediately called and canceled TruGreen's services.

    They continued to show up (and bill my mother) for the service even after FIVE CALLS over THREE MONTHS. They also were not treating the back yard because the gate was locked, although they SAID it had been treated (no one ever knocked, and if we knew they were there we would have told them to go away!).

    When I refused to pay, they shifted tactics to calling her weekly, leaving "advertising" flyers on the door, etc. I spoke with supervisors, threatened legal action for harassment and trespassing, and FINALLY got to speak with someone who said they'd "take me off their list." Whew!

    They were quiet for a couple of months, and then this morning they called again! When I called, they said, "I'm sorry, no you can't speak to a supervisor, he's on another call." I called back later and got the same response. I left a callback number. Then I called their main office and left a callback number. NOW, they don't call.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Paid almost $500 in 6 months for nothing

    TrueGreen has been "taking care" of my lawn for six months and have charged me almost $500 in applications and aeration. Applications done were supposedly work on controlling weeds, but it is still abundant in weeds, both in the front and back.

    I closed my account last December, and they have been calling me to assure that they would fix my lawn as they guarantee their services. They went to my house and did an additional application, which from discussions with them my understanding was that it was on them to fix what they have failed to do before. Now I am getting another bill for a serviced at a 50% discount? And they said that my account was active again because they received approval from me to continue with the service, something I never did.

    TrueGreen took almost $500 from me and didn't deliver what they promised, and now they want to charge more money to fix it ? I regret trusting them my lawn.

    Bottom Line: No, I would not recommend this to a friend

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