About TruthFinder

TruthFinder is a people search website that allows you to search for anyone in the US and gain instant access to contact information, background checks, criminal records, and more.

In order to provide this information, TruthFinder “pores over hundreds of millions of available public records, social network data, and more” from multiple sources, including county, state, and federal databases. Then, your results can be accessed from your mobile device, tablet, or computer, while remaining 100% confidential.

There’s no doubt that the information provided by TruthFinder might come in handy, whether you’re looking to find out more about an old friend, a new flame, or your nice-but-creepy neighbor. But will the price you pay be in line with the information you receive? Are there any important things to keep in mind before handing over your credit card number.

We’ll discuss all of this (and more!) here. To start things off, let’s talk about what a public records company offers.

What Is a People Search Website?

First, public records are simply “documents or pieces of information that are not considered confidential.” This can include records as part of a court proceeding, birth, marriage, death, voter registration, and more.

Due to the Freedom of Information Act (FOIA), all of these records are publicly​ available to anyone who requests them. However, the process of obtaining information from multiple sources can be cumbersome (we’ll come back around to this in a moment), so companies like TruthFinder can make it easier to quickly gain access, and then view the results in a single report.

For example, let’s say you wanted to find out 1) if someone was delinquent on their taxes, and 2) if they’re married. For the first, you’d have to visit the county tax assessor’s office, wait in line, and request the document (usually by filling out some paperwork and paying a small fee). Next, you’d need to visit the courthouse and do the same for any marriage certificates.

Now, imagine you were interested in obtaining all the available public records for an individual. You’d probably spend weeks dealing with all the appropriate governmental agencies, which could be time consuming and expensive.

But when the rubber meets the road, will people search websites like TruthFinder provide a solid value for your money? To answer this, we’ll first take a look at how you can obtain a TruthFinder report.

How To Use the TruthFinder Website

To begin, you’ll first enter the person’s first name, last name, and state on the TruthFinder home page.

After a few minutes watching various loading bars, you’ll be taken to a page that shows matching results, which displays the person’s age, current/previous locations, and possible relatives. If there’s more than one name that matches your search, they can be sorted by best match, first or last name, age, or location.

From there, you’ll click the ‘Access Report’ button. Again, you’ll wait several more minutes as everything loads. Afterward, you’ll be able to select the person’s possible relatives and order reports for them as well.

Next, you’ll encounter a big, bold image that claims: “Individual’s report may contain graphic content that we can only reveal in a secure session.” In our opinion, after reviewing many of the most popular people search websites (more shortly), this is only intended to grab your attention, and doesn’t necessarily reflect what you’ll actually find in the report.

Screenshot of TruthFinder's WebsitePeople search websites like TruthFinder are notorious for using tactics like this to draw you in. Don’t be fooled though, because it’s unlikely you’ll uncover anything “graphic.”

Finally, you’ll arrive at the pricing page, which is what we’ll discuss next.

TruthFinder’s Subscription Plans

Until you hand over your credit card information, you won’t be able to access TruthFinder’s reports, even though you may have waited 5 minutes or more just to get to this point.

To this extent, you’ll be able to choose from one of the following subscription plans, which provides access to unlimited reports:

  • 5-day trial: $1 – But when your trial ends, you’ll automatically be billed $16.71 for a monthly membership, unless you cancel beforehand.
  • 1 Month: $16.71 per month
  • 3 Months: $15.71 per month ($47.13 total)
  • 6 Months: $13.71 per month ($82.26 total)

Important note: Although you’ll be able to order an unlimited number of reports through these plans, the reports are considered ‘Standard’. In order to obtain access to a Premium report (here’s a sample report), you’ll have to pay an additional $14.95 per report. This will give you access to:

  • Civil Judgments
  • Corporate Affiliations
  • Watercraft Owned
  • UCC Filings
  • Properties Owned
  • Voter Registration
  • Old Phone Numbers
  • Email Addresses
  • Tax Liens
  • Professional Licenses
  • Hunting/Fishing Permits
  • Weapons Permits
  • Foreclosures
  • Criminal Records (Third Data Source)
  • Aircraft Owned
  • Neighbors
  • Business Associates
  • And Much More!

In order to cancel your trial or your subscription plan, you’ll need to call TruthFinder customer service at (800) 699-8081.

How does everything we’ve discussed so far compare to other people search websites?

Is TruthFinder Better Than Other Background Check Websites?

While there’s no denying that the TruthFinder website is attractive (despite the fact that it can take 5 minutes or more just to land on the ordering page), the reality is that they don’t seem to be much different than any of the other people search companies we’ve reviewed in the past. This includes Instant Checkmate, SpyFly, BeenVerified, and more.

In other words, their prices are essentially the same—and since they’re all pulling the same data from the same sources—the information their reports contain probably won’t be meaningfully different. But what are actual customers saying?

Here on HighYa, these companies have an average rating of 1.5 stars (read: stay away). Why does everyone seem so upset?

Overwhelmingly, the biggest complaint is that most of the information in these reports can be found through a quick online search, without pay a dime. On top of this, many customers complain that the information in these reports is out of date, altogether incorrect, or just plain missing. And this seems to apply whether they’re ordering a Standard or Premium report.

Ultimately, because of the high prices associated with these reports, many customers claim to have felt scammed.

Other common complaints include poor customer service and difficulty cancel trials/monthly subscriptions. Is this what other consumers are saying about TruthFinder?

Is TruthFinder Pleasing Their Customers?

TruthFinder was a fairly new company at the time of our research, having been founded in March 2015. As such, there wasn’t a whole lot of online customer feedback.

However, we did find one customer review on Ripoff Report, which referenced website problems and disappointing information in reports. There was also a single complaint on Outscam.com, which also referenced outdated/incorrect information, sneaky subscriptions, and that most of the same information could be found online for free.

From a company perspective, TruthFinder had an A- rating with the Better Business Bureau based on 3 closed complaints (as of 12/10/15). Unlike elsewhere, these appeared to reference difficulty removing personal information from the company’s database.

We know you’re anxious to figure out if TruthFinder is your best option for obtaining public records, so let’s bring it home.

Try Searching Online Before Using TruthFinder

In The Problems with Online People Searches, we provided an in-depth look at the people search industry, common customer complaints, and alternatives if you’re looking to save money but still gain access to much of the same information. So if you haven’t read this article yet, we’d suggest doing so at your earliest convenience.

Sure, TruthFinder claims to “scour the deep web to uncover information that normal search engines can't find,” but in reality, we think this is just marketing hype intended to dissuade you from looking elsewhere.

Granted, since all of this is pulled from the same sources, this doesn’t mean the information you’ll find on your own will be any more accurate than going through TruthFinder. But at least you’ll be able to hang on to more of your hard-earned money, which is what HighYa’s all about.

In our opinion, we’d recommend you start there and avoid people search websites like TruthFinder altogether. After all, it doesn’t matter which company you’re thinking about, they all come with bottom-of-the-barrel online reputations.

Did you give TruthFinder a try? Tell us all about your experience by writing a review below!

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72 Customer Reviews for TruthFinder

Average Customer Rating: 1.1
Rating Snapshot:
5 stars: 1 4 stars: 0 3 stars: 0 2 stars: 6 1 stars: 65
Bottom Line: 3% would recommend it to a friend
Showing 1-11 of 72
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  • 3 out 3 people found this review helpful

    SCAM

    I should have known better. They say NOTHING about spending money for your report.

    I looked myself up. I know there is basically NOTHING on these sites, but it took an amazingly long time to go thru the records. The presentation was almost DRAMATIC and It made me a bit suspicious.

    Are you ready for your report? And as throughout the collection process, you have to agree to a number of conditions. That's when they spring it on you for the 1st time. They have a "full report" all ready & safely (securely?) tucked away where nobody can get it, even you, until you fill out just 1 more thing: your credit card information.

    I had been wondering if this whole thing was as free as they made it seem. Not only does it cost, but it's EXPENSIVE, especially for what you get. In the old days, this was known as BAIT AND SWITCH. It's illegal, but I'm sure they have ways to get around that technicality.

    Of course, I immediately left the site. I don't give out such information to scam artists - though I suspect it would not be hard for them to get that with just the basic information they gleaned from you. Now I'll have to closely watch my account to make sure there are no unusual charges, though I doubt they would do that. There are too many people willing to pay for info to risk tapping account of people who reject their offer.

    Now, just one more thing. All of these sites are basically the same format and use the same sources. That means that much of the information is often inaccurate, incomplete, and out of date. The chances of finding really useful information is low. I have checked out similar sites before to see if there is incorrect Information about me - so far NOTHING out of the ordinary because I am a boring person. However, I am certain that there is missing & grossly inaccurate information regarding at least 2 other records I searched.

    Therefore, if you choose to buy the product, don't trust that the information is good. Better yet, don't waste your time & money on this or any comparable site.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Victimized

    Truthfinder reported fallacious information which I contested in a written e-mail to the address they specified and requested a return response. After a few days with no response, I contacted them at 800-699-8081 and was told by the Rep that all information was pulled from public records. I informed the rep that in my case that was impossible because I used the reference number and contacted the institution they referenced. The institution used both my name and the reference number they have on their site and the institution said on two different occasions that neither my name or their reference number is in their files. This is an agency that reports their information publicly.

    After several rounds, they said they would remove from their database and cancel my subscription. I asked for and was assured I would receive an e-mail confirmation with an OPT Out along with confirmed cancellation. Again, after a few days of not receiving this, I contacted them again and was now told that they no longer send e-mail confirmations and according to their records as noted no refund. I informed this new Rep that I never agreed to no refund and was told I would get a written statement. I informed the rep that not providing me with a written cancellation and refund was unacceptable and I would be following up with a written request sent in the mail.

    Now, when I go to the site the city is incorrect and for me to see if anything else is incorrect, I must pay again. The written information they report is LIBEL.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Dissatisfied

    • Philadelphia,
    • Nov 28, 2016

    The person I ran a search on is related to me. The results I received were out of date, inaccurate and useless. I will never use TruthFinder again. I wasted good money on this.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    SCAM!

    This site is a scam, it provides less than a simple free Google search and prompts you to upgrade to view actually information.

    This site automatically starts billing you monthly unless you call them to cancel your membership. It's a worthless waste of money and a huge scam!

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Not worth the money

    • North Carolina,
    • Nov 26, 2016

    I checked 5 people I know very well (including myself and wife). Over half of the info was incorrect or incomplete. I paid for a month (27.78 + 2.00), don't fall for it. This was definitely a rip-off.

    Bottom Line: No, I would not recommend this to a friend

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  • 20 out 20 people found this review helpful

    Rude, condescending and unprofessional.

    I just got off the phone with TruthFinder and the representative was the rudest person I have come across in a while. She constantly interrupted me then turned around and accused me of interrupting her. She said several times that I didn't read the fine print and that I didn't know what I was talking about and that the reason I was charged was because I didn't even know what email I signed up with, which wasn't true, I did know, I just said the wrong one because I had juts left my office and had that on the brain.

    Furthermore, she insisted on having the last word, saying at 500 words per minute that she recommend the next time I read the fine print because I obviously didn't then she hung up on me. I would expect no less from a business that promises detailed information but provides no more than what I already knew and that could be easily accessed with a thorough Google search.

    I would like to end by saying that she was on Bluetooth in my car and my other passengers heard her and were shocked at the way she talked to me. One called her nuts. I own a marketing firm and would never ever hire the likes of her. This whole experience was a disappointment and the biggest waste of $30 ever.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 15 people found this review helpful

    Don't bother

    • San Francisco, CA,
    • Nov 21, 2016

    This is just another scam, that wastes a LOT of your time.

    Bottom Line: No, I would not recommend this to a friend

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  • 31 out 32 people found this review helpful

    Be careful

    • hypergoob@sbcglobal.net,
    • Nov 14, 2016

    Not only do you need to purchase a higher tier to get most of the information that you need, but when you call to cancel, the scamming doesn't stop.

    I purchased a 30-day subscription for $27.78. When I called to cancel, the rep put me on hold, then came back to say, “Wow, you just made it. Your 30 days was up 4 days ago, so you were billed for the next month already”.

    When I told him that I have the order confirmation in front of me with the order date, he said, “But it was billed 4 days ago”.

    I read the order confirmation that they had sent, and replied, “Ao you billed me 5 days BEFORE my subscription was up in hopes that I wouldn't remember the date?”

    At that point he assured me that the amount would be credited back to my account. NICE TRY!

    I'm sure that it works with enough unwary customers to keep these guys in business.

    Bottom Line: No, I would not recommend this to a friend

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  • 20 out 20 people found this review helpful

    Not accurate

    The information I received for the lowest monthly price was very simple and can be found on Whitepages for free. When I searched myself, all it could tell me is places where I've lived and old phone numbers and email addresses. TruthFinder didn't even mention my professional license which I've had for 23 years. Don't waste your money!

    Bottom Line: No, I would not recommend this to a friend

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  • 24 out 25 people found this review helpful

    Results Stated They Had Found 1 Criminal Record On Me in Florida!

    • Holmes Beach, FL,
    • Nov 8, 2016

    I had performed a TruthFiinder search this evening using my own name and city/state (FL). The results on the page where you decide or not to purchase the report had stated they found 1 criminal record on me in the state of Florida. I couldn't believe it!

    So I decided to make the purchase. I wanted to know what they had found. After I made payment and the search was finally finished, I looked at my report and it stated their extensive public records did not uncover any arrest or criminal records for my name!

    I immediately called TruthFinder! I explained what had happened and the reason I made the purchase. I told them I wanted a refund saying the report showed I had no criminal record. The website, I feel, had lured me into purchasing the report using false advertising.

    I spoke to "Lisa" at TruthFinder. She at first tried to tell me I had performed a search for someone else (my x-wife). I immediately told her the search I performed was about me and me only! The website merely asked if the other person (my ex-wife) was related to me so of course, I clicked "yes" but I never performed a search on her!

    Lisa then told me my account had been canceled and that I had 30 days to perform other searches for free if I wanted. I then had the feeling to ask her if I would be charged or refunded or what and she asked me if she could put me on hold. She came back after a moment and told me I'd be given a one-time courtesy refund. I accepted the amount as it was very close or the exact amount I had paid. I'll update this review if any issues arise regarding said refund!

    Bottom Line: No, I would not recommend this to a friend

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  • 25 out 25 people found this review helpful

    Horrible, misleading site

    Total scam. I wish I could rate this service with negative stars.

    Bottom Line: No, I would not recommend this to a friend

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