About TruthFinder

TruthFinder is a people search website that allows you to search for anyone in the US and gain instant access to contact information, background checks, criminal records, and more.

In order to provide this information, TruthFinder “pores over hundreds of millions of available public records, social network data, and more” from multiple sources, including county, state, and federal databases. Then, your results can be accessed from your mobile device, tablet, or computer, while remaining 100% confidential.

There’s no doubt that the information provided by TruthFinder might come in handy, whether you’re looking to find out more about an old friend, a new flame, or your nice-but-creepy neighbor. But will the price you pay be in line with the information you receive? Are there any important things to keep in mind before handing over your credit card number.

We’ll discuss all of this (and more!) here. To start things off, let’s talk about what a public records company offers.

What Is a People Search Website?

First, public records are simply “documents or pieces of information that are not considered confidential.” This can include records as part of a court proceeding, birth, marriage, death, voter registration, and more.

Due to the Freedom of Information Act (FOIA), all of these records are publicly​ available to anyone who requests them. However, the process of obtaining information from multiple sources can be cumbersome (we’ll come back around to this in a moment), so companies like TruthFinder can make it easier to quickly gain access, and then view the results in a single report.

For example, let’s say you wanted to find out 1) if someone was delinquent on their taxes, and 2) if they’re married. For the first, you’d have to visit the county tax assessor’s office, wait in line, and request the document (usually by filling out some paperwork and paying a small fee). Next, you’d need to visit the courthouse and do the same for any marriage certificates.

Now, imagine you were interested in obtaining all the available public records for an individual. You’d probably spend weeks dealing with all the appropriate governmental agencies, which could be time consuming and expensive.

But when the rubber meets the road, will people search websites like TruthFinder provide a solid value for your money? To answer this, we’ll first take a look at how you can obtain a TruthFinder report.

How To Use the TruthFinder Website

To begin, you’ll first enter the person’s first name, last name, and state on the TruthFinder home page.

After a few minutes watching various loading bars, you’ll be taken to a page that shows matching results, which displays the person’s age, current/previous locations, and possible relatives. If there’s more than one name that matches your search, they can be sorted by best match, first or last name, age, or location.

From there, you’ll click the ‘Access Report’ button. Again, you’ll wait several more minutes as everything loads. Afterward, you’ll be able to select the person’s possible relatives and order reports for them as well.

Next, you’ll encounter a big, bold image that claims: “Individual’s report may contain graphic content that we can only reveal in a secure session.” In our opinion, after reviewing many of the most popular people search websites (more shortly), this is only intended to grab your attention, and doesn’t necessarily reflect what you’ll actually find in the report.

Screenshot of TruthFinder's WebsitePeople search websites like TruthFinder are notorious for using tactics like this to draw you in. Don’t be fooled though, because it’s unlikely you’ll uncover anything “graphic.”

Finally, you’ll arrive at the pricing page, which is what we’ll discuss next.

TruthFinder’s Subscription Plans

Until you hand over your credit card information, you won’t be able to access TruthFinder’s reports, even though you may have waited 5 minutes or more just to get to this point.

To this extent, you’ll be able to choose from one of the following subscription plans, which provides access to unlimited reports:

  • 5-day trial: $1 – But when your trial ends, you’ll automatically be billed $16.71 for a monthly membership, unless you cancel beforehand.
  • 1 Month: $16.71 per month
  • 3 Months: $15.71 per month ($47.13 total)
  • 6 Months: $13.71 per month ($82.26 total)

Important note: Although you’ll be able to order an unlimited number of reports through these plans, the reports are considered ‘Standard’. In order to obtain access to a Premium report (here’s a sample report), you’ll have to pay an additional $14.95 per report. This will give you access to:

  • Civil Judgments
  • Corporate Affiliations
  • Watercraft Owned
  • UCC Filings
  • Properties Owned
  • Voter Registration
  • Old Phone Numbers
  • Email Addresses
  • Tax Liens
  • Professional Licenses
  • Hunting/Fishing Permits
  • Weapons Permits
  • Foreclosures
  • Criminal Records (Third Data Source)
  • Aircraft Owned
  • Neighbors
  • Business Associates
  • And Much More!

In order to cancel your trial or your subscription plan, you’ll need to call TruthFinder customer service at (800) 699-8081.

How does everything we’ve discussed so far compare to other people search websites?

Is TruthFinder Better Than Other Background Check Websites?

While there’s no denying that the TruthFinder website is attractive (despite the fact that it can take 5 minutes or more just to land on the ordering page), the reality is that they don’t seem to be much different than any of the other people search companies we’ve reviewed in the past. This includes Instant Checkmate, SpyFly, BeenVerified, and more.

In other words, their prices are essentially the same—and since they’re all pulling the same data from the same sources—the information their reports contain probably won’t be meaningfully different. But what are actual customers saying?

Here on HighYa, these companies have an average rating of 1.5 stars (read: stay away). Why does everyone seem so upset?

Overwhelmingly, the biggest complaint is that most of the information in these reports can be found through a quick online search, without pay a dime. On top of this, many customers complain that the information in these reports is out of date, altogether incorrect, or just plain missing. And this seems to apply whether they’re ordering a Standard or Premium report.

Ultimately, because of the high prices associated with these reports, many customers claim to have felt scammed.

Other common complaints include poor customer service and difficulty cancel trials/monthly subscriptions. Is this what other consumers are saying about TruthFinder?

Is TruthFinder Pleasing Their Customers?

TruthFinder was a fairly new company at the time of our research, having been founded in March 2015. As such, there wasn’t a whole lot of online customer feedback.

However, we did find one customer review on Ripoff Report, which referenced website problems and disappointing information in reports. There was also a single complaint on Outscam.com, which also referenced outdated/incorrect information, sneaky subscriptions, and that most of the same information could be found online for free.

From a company perspective, TruthFinder had an A- rating with the Better Business Bureau based on 3 closed complaints (as of 12/10/15). Unlike elsewhere, these appeared to reference difficulty removing personal information from the company’s database.

We know you’re anxious to figure out if TruthFinder is your best option for obtaining public records, so let’s bring it home.

Try Searching Online Before Using TruthFinder

In The Problems with Online People Searches, we provided an in-depth look at the people search industry, common customer complaints, and alternatives if you’re looking to save money but still gain access to much of the same information. So if you haven’t read this article yet, we’d suggest doing so at your earliest convenience.

Sure, TruthFinder claims to “scour the deep web to uncover information that normal search engines can't find,” but in reality, we think this is just marketing hype intended to dissuade you from looking elsewhere.

Granted, since all of this is pulled from the same sources, this doesn’t mean the information you’ll find on your own will be any more accurate than going through TruthFinder. But at least you’ll be able to hang on to more of your hard-earned money, which is what HighYa’s all about.

In our opinion, we’d recommend you start there and avoid people search websites like TruthFinder altogether. After all, it doesn’t matter which company you’re thinking about, they all come with bottom-of-the-barrel online reputations.

Did you give TruthFinder a try? Tell us all about your experience by writing a review below!

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171 Customer Reviews for TruthFinder

Average Customer Rating: 1.1
Rating Snapshot:
5 star: 2 4 star: 0 3 star: 0 2 star: 8 1 star:  161
Bottom Line: 2% would recommend it to a friend
Showing 1-11 of 171
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  • 2 out 2 people found this review helpful

    Wrong info!

    It took 25 minutes to get to the billing page, which was $28 (rounded up) and one of those annoying continual subscriptions. I looked, and the tease info was wrong. They had a wrong phone number for me and said I had ten criminal acts, which was not true. They listed many names, of which none were my relatives. I didn't pay anything because they were inaccurate. I found a lot of info on an old boyfriend by just putting his name into a bunch of these "pay too much for" info accounts. I hate it that phone info is no longer free and I no longer get a residential phone book.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 16 people found this review helpful

    Disgusting, embarrassing and humiliating

    I stupidly signed up for this disgusting website, as it looked interesting and I thought it was free. Then when I had gone through all their questions, etc., I again stupidly paid for one month. I then realized what I had done and immediately canceled. I had also signed up through Facebook, another stupid action, and yesterday I see this post from TruthFinder about (which was an advertisement for people to see) how simple signing up was. It used me by name for all of my Facebook friends to see. I felt humiliated and embarrassed.

    I then called TruthFinder and talked to a snippy agent, and she said she would take care of it. Well, I signed onto Facebook later in the day, and the post was still there. I then used Facebook to hide the post. I felt this was an invasion of privacy and should be illegal. Stay away from these TruthFinder. You don't know what could be posted about you.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 15 people found this review helpful

    Bad.

    • Alabama,
    • Jun 12, 2017
    • Verified Reviewer

    Why would I have to pay $17 more to get the information.? A one-time payment should cover everything, but you don't know that until you make the first payment.

    The information was years behind. I had to delete it. People were listed as family that I never heard of. Some information was correct, like DOB, phone number, address, and children. I wish I could get my money back. I had this program for two days. I will call them tomorrow. Don't download this app.

    Bottom Line: No, I would not recommend this to a friend

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  • 20 out 20 people found this review helpful

    TruthFinder sucks

    I looked myself up. The report on me had 25 to 30-year-old contact info. I'm trying to find my cousin now, today, not 25 years ago. I know where he was 25 years ago. I started getting 100 spam emails a day after I logged into TruthFinder. I contacted them and asked about the spam. They responded with "it's in our policy, didn't you read it?" Worst site ever.

    Bottom Line: No, I would not recommend this to a friend

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  • 19 out 20 people found this review helpful

    Personal genealogy hobbyist

    • Shelbyville, TN,
    • Jun 7, 2017
    • Verified Reviewer

    TruthFinder is a people search website that allows you to search for anyone. But it kept locking me out after I would check three or four names. I paid $30 for a month, I think it was. And it has me locked off more then I can look for the people I am looking for. If I know the information, I would not be paying to see it. I have to look to find it.

    I am mad about the price and the locking me off all the time. I have called them three times and they say we will get you back up, but the last time I was on it for about 5 minutes, it locked me off again. I say their price is way too high if you cannot look to find what you're looking for. And I don't even care about the police reports. They do have them. But that is not the part I wanted to check out.

    Bottom Line: No, I would not recommend this to a friend

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  • 33 out 33 people found this review helpful

    What a load of crap.

    • USA,
    • May 30, 2017
    • Verified Reviewer

    What a crock of crap. I was simply looking for an old friend and after about 20 mins of bogus prompts, I finally get this BS screen that my report is ready WHEN I enter my credit card information. Such nonsense because the response was not even within 10 years of the age provided.

    Bottom Line: No, I would not recommend this to a friend

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  • 31 out 31 people found this review helpful

    Waste of money

    Simple CURRENT information was not given. Astrology information was shown giving his sign and what a person is like under that sign. Really? Who cares about that. They want to sell you a premium subscription that would give more information in other categories. I doubt that would be any better. I wish I had checked out reviews before I signed up. Rip off! I'll be canceling before the month is up. I wish I could have given them a zero star rating.

    Bottom Line: No, I would not recommend this to a friend

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  • 32 out 36 people found this review helpful

    Expensive and a waste of time

    • ...,
    • May 24, 2017
    • Verified Reviewer

    I was expecting TruthFinder to be free, so I wasted about seven minutes of my time finding reports on a random person to see if it's legit. When the report was complete and was ready to open, I was ready for a graphic report when suddenly it told me to put in credit card information. Plus, about $24?! Rip-off! I don't recommend this to anybody, anywhere. Don't waste your time on this website.

    Bottom Line: No, I would not recommend this to a friend

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  • 31 out 33 people found this review helpful

    What a crock of crap

    I subscribed to get information on one person. Instead, TruthFinder delivered information on people with the same last name, but not the person I inquired about. What a total waste of money! Never, never use this.

    Bottom Line: No, I would not recommend this to a friend

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  • 28 out 30 people found this review helpful

    Waste of money

    • Wisconsin,
    • May 20, 2017
    • Verified Reviewer

    I looked up someone who I know quite a bit about, and they were not even able to give me any info that I didn't already know. They wanted more money to give me the background of the individual, so I immediately canceled. Complete scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 38 out 42 people found this review helpful

    TruthFinder con

    • West Palm Beach, FL,
    • May 15, 2017
    • Verified Reviewer

    TruthFinder automatically billed my PayPal account for $27.78 the second month without my authorization. I filed a claim with PayPal disputing the amount, and PayPal denied the claim. TruthFinder conveniently did NOT inform me of the charge until after the charge was made.

    Bottom Line: No, I would not recommend this to a friend

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