About TruthFinder

TruthFinder is a people search website that allows you to search for anyone in the US and gain instant access to contact information, background checks, criminal records, and more.

In order to provide this information, TruthFinder “pores over hundreds of millions of available public records, social network data, and more” from multiple sources, including county, state, and federal databases. Then, your results can be accessed from your mobile device, tablet, or computer, while remaining 100% confidential.

There’s no doubt that the information provided by TruthFinder might come in handy, whether you’re looking to find out more about an old friend, a new flame, or your nice-but-creepy neighbor. But will the price you pay be in line with the information you receive? Are there any important things to keep in mind before handing over your credit card number.

We’ll discuss all of this (and more!) here. To start things off, let’s talk about what a public records company offers.

What Is a People Search Website?

First, public records are simply “documents or pieces of information that are not considered confidential.” This can include records as part of a court proceeding, birth, marriage, death, voter registration, and more.

Due to the Freedom of Information Act (FOIA), all of these records are publicly​ available to anyone who requests them. However, the process of obtaining information from multiple sources can be cumbersome (we’ll come back around to this in a moment), so companies like TruthFinder can make it easier to quickly gain access, and then view the results in a single report.

For example, let’s say you wanted to find out 1) if someone was delinquent on their taxes, and 2) if they’re married. For the first, you’d have to visit the county tax assessor’s office, wait in line, and request the document (usually by filling out some paperwork and paying a small fee). Next, you’d need to visit the courthouse and do the same for any marriage certificates.

Now, imagine you were interested in obtaining all the available public records for an individual. You’d probably spend weeks dealing with all the appropriate governmental agencies, which could be time consuming and expensive.

But when the rubber meets the road, will people search websites like TruthFinder provide a solid value for your money? To answer this, we’ll first take a look at how you can obtain a TruthFinder report.

How To Use the TruthFinder Website

To begin, you’ll first enter the person’s first name, last name, and state on the TruthFinder home page.

After a few minutes watching various loading bars, you’ll be taken to a page that shows matching results, which displays the person’s age, current/previous locations, and possible relatives. If there’s more than one name that matches your search, they can be sorted by best match, first or last name, age, or location.

From there, you’ll click the ‘Access Report’ button. Again, you’ll wait several more minutes as everything loads. Afterward, you’ll be able to select the person’s possible relatives and order reports for them as well.

Next, you’ll encounter a big, bold image that claims: “Individual’s report may contain graphic content that we can only reveal in a secure session.” In our opinion, after reviewing many of the most popular people search websites (more shortly), this is only intended to grab your attention, and doesn’t necessarily reflect what you’ll actually find in the report.

Screenshot of TruthFinder's WebsitePeople search websites like TruthFinder are notorious for using tactics like this to draw you in. Don’t be fooled though, because it’s unlikely you’ll uncover anything “graphic.”

Finally, you’ll arrive at the pricing page, which is what we’ll discuss next.

TruthFinder’s Subscription Plans

Until you hand over your credit card information, you won’t be able to access TruthFinder’s reports, even though you may have waited 5 minutes or more just to get to this point.

To this extent, you’ll be able to choose from one of the following subscription plans, which provides access to unlimited reports:

  • 5-day trial: $1 – But when your trial ends, you’ll automatically be billed $16.71 for a monthly membership, unless you cancel beforehand.
  • 1 Month: $16.71 per month
  • 3 Months: $15.71 per month ($47.13 total)
  • 6 Months: $13.71 per month ($82.26 total)

Important note: Although you’ll be able to order an unlimited number of reports through these plans, the reports are considered ‘Standard’. In order to obtain access to a Premium report (here’s a sample report), you’ll have to pay an additional $14.95 per report. This will give you access to:

  • Civil Judgments
  • Corporate Affiliations
  • Watercraft Owned
  • UCC Filings
  • Properties Owned
  • Voter Registration
  • Old Phone Numbers
  • Email Addresses
  • Tax Liens
  • Professional Licenses
  • Hunting/Fishing Permits
  • Weapons Permits
  • Foreclosures
  • Criminal Records (Third Data Source)
  • Aircraft Owned
  • Neighbors
  • Business Associates
  • And Much More!

In order to cancel your trial or your subscription plan, you’ll need to call TruthFinder customer service at (800) 699-8081.

How does everything we’ve discussed so far compare to other people search websites?

Is TruthFinder Better Than Other Background Check Websites?

While there’s no denying that the TruthFinder website is attractive (despite the fact that it can take 5 minutes or more just to land on the ordering page), the reality is that they don’t seem to be much different than any of the other people search companies we’ve reviewed in the past. This includes Instant Checkmate, SpyFly, BeenVerified, and more.

In other words, their prices are essentially the same—and since they’re all pulling the same data from the same sources—the information their reports contain probably won’t be meaningfully different. But what are actual customers saying?

Here on HighYa, these companies have an average rating of 1.5 stars (read: stay away). Why does everyone seem so upset?

Overwhelmingly, the biggest complaint is that most of the information in these reports can be found through a quick online search, without pay a dime. On top of this, many customers complain that the information in these reports is out of date, altogether incorrect, or just plain missing. And this seems to apply whether they’re ordering a Standard or Premium report.

Ultimately, because of the high prices associated with these reports, many customers claim to have felt scammed.

Other common complaints include poor customer service and difficulty cancel trials/monthly subscriptions. Is this what other consumers are saying about TruthFinder?

Is TruthFinder Pleasing Their Customers?

TruthFinder was a fairly new company at the time of our research, having been founded in March 2015. As such, there wasn’t a whole lot of online customer feedback.

However, we did find one customer review on Ripoff Report, which referenced website problems and disappointing information in reports. There was also a single complaint on Outscam.com, which also referenced outdated/incorrect information, sneaky subscriptions, and that most of the same information could be found online for free.

From a company perspective, TruthFinder had an A- rating with the Better Business Bureau based on 3 closed complaints (as of 12/10/15). Unlike elsewhere, these appeared to reference difficulty removing personal information from the company’s database.

We know you’re anxious to figure out if TruthFinder is your best option for obtaining public records, so let’s bring it home.

Try Searching Online Before Using TruthFinder

In The Problems with Online People Searches, we provided an in-depth look at the people search industry, common customer complaints, and alternatives if you’re looking to save money but still gain access to much of the same information. So if you haven’t read this article yet, we’d suggest doing so at your earliest convenience.

Sure, TruthFinder claims to “scour the deep web to uncover information that normal search engines can't find,” but in reality, we think this is just marketing hype intended to dissuade you from looking elsewhere.

Granted, since all of this is pulled from the same sources, this doesn’t mean the information you’ll find on your own will be any more accurate than going through TruthFinder. But at least you’ll be able to hang on to more of your hard-earned money, which is what HighYa’s all about.

In our opinion, we’d recommend you start there and avoid people search websites like TruthFinder altogether. After all, it doesn’t matter which company you’re thinking about, they all come with bottom-of-the-barrel online reputations.

Did you give TruthFinder a try? Tell us all about your experience by writing a review below!

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124 Customer Reviews for TruthFinder

Average Customer Rating: 1.1
Rating Snapshot:
5 stars: 2 4 stars: 0 3 stars: 0 2 stars: 6 1 stars: 116
Bottom Line: 2% would recommend it to a friend
Showing 1-11 of 124
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  • 4 out 4 people found this review helpful

    Very misleading

    This is a really misleading site.

    It was advertised on the MSN homepage, and I literally spent 20 minutes filling out all of my info and then finally at the end it kept saying, "Are you ready? Are you sure you're ready for this information?" and I'm like, "Yes please!" And then they're like, "yeah, you have to pay for a subscription." I'm like, "Seriously? Could you at least have hinted that in the beginning or at some point along the way?"

    I totally understand that services like this are rarely, if ever, free, but come on, at least don't lead me on like that and not even mention any type of price or anything at all.

    Also, it has MALWARE on the page! When I tried to close it out, I got one of those pop-ups trying to get me to click on a page, which would try to tell me to download something, which would essentially be malware because it's misleading and ends up being something that runs on my computer, which is installed very unclearly without me even wanting it.

    I'm an IT guy, so I know this stuff. Just know that you have to pay for this service.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Ripoff

    • Northeast United States,
    • Feb 23, 2017

    I used the site to search myself and was immediately suspicious when it took several minutes to "load" information that I know is almost instantly available on the Internet.

    The bottom line is, they charged me around $28 for the information, nearly all of which can be found on my social media pages. The site promises more information for, of course, an additional "premium" charge. And they also have the nerve to charge another $2, so you can download the "information" they gather it in PDF format.

    So, congratulations to TruthFinder! The site took me for nearly $30 in 15 minutes. I have to admire them in a twisted way for being able to do that.

    There was also a high degree of inaccurate information that I had to remove.

    I guess the good news is that the site is clearly not "invading privacy" in any significant way since it really doesn't seem to do anything but sweep your social media accounts and regurgitate what you have already made public.

    They did email me an "order number," but I am not including it here since my trust level in this outfit is not very high. If that means this review doesn't get published, then I guess they'll just continue ripping people off.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Beware

    • Illinois,
    • Feb 23, 2017

    This is a rip-off and a waste of money.

    You can find this information on your own. You pay $27 for one month; there was no other offer. Of course, there are more charges if you want additional information. And you won't know if it's worth it until after you pay. I canceled within 24 hours, and the reply is that I have usage for one month with no refund. I sent a complaining email and got a standard reply with a link that went nowhere.

    Don't waste your money or time with them.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Awful

    They make it sound as if it is for free, and then make you wait and wait while these long rectangles change colors as if the computer is hard at work collecting info. After wasting 10 minutes of my time, they wanted my credit card, just as I thought. Don't waste your time with this.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    TruthFinder con

    They advertise that it takes 14 seconds to get a report, but it actually takes 15 minutes. They don't say it is free but subtly imply that it is, and it is far from free. They con you in terms of timing with phony bar fills that suggest they are doing something.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Scam

    Their data is old and unreliable.

    All the gyrations the actual "search" goes through eat up a lot of time and are just "eye candy," or I'd say "eye-mud." They are meaningless in any case.

    You have to pay more to get the information you'd like to have. Honestly, based on the quality of the information I received in the "standard" report, I have not paid for additional stuff. It could be wonderful; but more likely, I'd expect to be disappointed.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Their real aim is to collect your data.

    • Turkey,
    • Feb 21, 2017

    I wondered about their real aim when I saw their ad and put in some experimental info. Normally I live in Turkey, but searched a friend in the USA. A few hours later, my email had bombed with spam, in which they assume that I am living at Denver, CO. And it's the first time I took USA-based spams.

    On there, while you are giving your friend's info, you are giving your's as well because in most cases they live in the same city with you and probably with some cross checking they obtain your other info like gender, age, etc. They earn more money by selling your data than your payments I think.

    Be aware people.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Unclear purchase terms

    • Cincinnati, OH,
    • Feb 20, 2017

    Be careful to understand that you are always purchasing a reoccurring product from TruthFinder that will be billed every month until you cancel it.

    It seemed like I chose the one-time 30-day access and I don't remember checking a box that agreed to reoccurring payments. It was probably hidden in the mass of the terms agreement that nobody really reads.

    I find it dishonest, predatory, and that is the attitude I felt when I called to ask that my money be refunded on the same day it renewed. They didn't want to do it, and it seemed like the representative wanted to just hang up.

    They did give the refund, but I could tell that they bank on confusion, and they made it abundantly clear that it was my fault and they were under no obligation to do the right thing, even though I was genuinely mistaken but did not need the services past what I thought I had paid for and used.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Do NOT trust this site for a criminal background.

    I tested this site by searching for several people with I know.

    One of these people is now serving 15 years for distributing child porn. He also contracted the making of child porn and videotaped his interaction with children, but he was listed as not having a criminal history.

    Bottom Line: No, I would not recommend this to a friend

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  • 21 out 22 people found this review helpful

    TruthFinder equals false advertisement

    • New York,
    • Feb 17, 2017

    TruthFinder advertises a "free search," which is a blatant lie. They take you through a long process of questions and ask you for a credit card before giving any information about the search.

    Bottom Line: No, I would not recommend this to a friend

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  • 19 out 21 people found this review helpful

    Scam

    • California,
    • Feb 16, 2017

    This is a total waste of time and money. I gave it one star because I could not leave it blank.

    After wasting 20 minutes and paying about $30.00, they provided me with wrong information about myself (like I'm an old man with a lot of criminal records). I called them to ask for my money back, but then they claimed that I signed an agreement and I cannot get that money back.

    Stay away from this website.

    Bottom Line: No, I would not recommend this to a friend

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